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Liane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Keri P.
June 15, 2024
Did not cover my grey at all
POSTED BY:
Keri P.
June 15, 2024
I just used my personalized color and it did not cover my grey roots at all. I am very disappointed.
Keri - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Juliet C.
June 15, 2024
Orange brassy burnt
POSTED BY:
Juliet C.
June 15, 2024
This was the most upsetting experience I've ever had with dye. Looks nothing like the picture I sent. NO grey coverage. Burned my scalp and now I'm unable to get the orange blotches off my hair. I want to scream and cry. Never again I will use this product.
Hello Juliet,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Colleen E.
June 15, 2024
No change to current color
POSTED BY:
Colleen E.
June 15, 2024
I was very excited to try this product, however it was quite disappointing. I sent in multiple pictures and gave a description of exactly what I wanted. Everything seemed right when I received my box as well. I followed the directions completely but unfortunately the color came out almost identical to my current color. There was almost no change at all other than a very faint tint of what I wanted. I was in the hopes of going from a light/medium golden brown to a rich auburn shade and unfortunately did not get that. I will say the quality and convenience of this product is amazing but the whole reason I tried it was to get a perfect color match and sadly did not.
Colleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jacqueline G.
June 14, 2024
Waste
POSTED BY:
Jacqueline G.
June 14, 2024
This is now my third order and I’m not happy with the color I was giving it a chance thinking because I explained and sent pictures that eventually the color will take instead my hair seems to be getting darker further to the color I even wanted I’m so disappointed!!!!
Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hello Patricia,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Hello Charlene,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
POSTED BY:
Amanda H.
June 13, 2024
Ruined my hair colour!!
POSTED BY:
Amanda H.
June 13, 2024
My hair is a mess colour is not what I was expecting from the charts
Hi Amanda! We are so sorry to hear your hair was ruined. Please check your emails, we got back to you.
POSTED BY:
AnaMarie W.
June 12, 2024
Problem with the color container
POSTED BY:
AnaMarie W.
June 12, 2024
I’ve never had a problem like this before, the container containing the color was the hardest thing I’ve ever had problem unscrewing. My husband tried it and I tried and it won’t budge. We did everything we can think of but it still wouldn’t open. I had no choice but to cut a hole under the container and dispensed it upside down. I was frustrated! I have photos if you need it. I’ve been a customer for awhile and never encountered this issue. Otherwise, I am very happy with the color, timing of delivery and the service. I apologized for giving you this review.
AnaMarie- We’re truly sorry that your latest order was difficult to open. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Arianne F.
June 11, 2024
Bad gray Coverage
POSTED BY:
Arianne F.
June 11, 2024
I didn’t like anything about the color kit. First of all, I was told that a colorist would call me to discuss my color. I was excited about this and instead I just got an email saying that it has shipped. Next, I requested a vivid red with cool tones that would cover my gray. Instead, I got a very drab orange-red that did not cover my grays at all. In fact, my roots ended up kind of yellowish. They definitely don’t blend into the color, they stand out like I still have roots, just a different shade. Also, as soon as I started putting the color on. It stung my eyes and made them water. I absolutely do not like this brand.
Arianne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Olivia M.
June 11, 2024
Poor performance, poor customer communication
POSTED BY:
Olivia M.
June 11, 2024
Color did not cover and was not the shade I asked for. Got no response when I contacted the company.
Hello Olivia,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Theresa T.
June 11, 2024
Awful!
POSTED BY:
Theresa T.
June 11, 2024
My introductory color order was amazing. This second order? Horrible. Not only was the color darker but, despite knowing I have thick long hair, sent me one bottle of color. And the color was awful. Much darker than the original. Money back, please. Bait and switch.
Hello Theresa,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
veronika K.
June 11, 2024
medium blond turned out to be light brown
POSTED BY:
veronika K.
June 11, 2024
like that, it didn't damage my hair, but the color is totally off. it is at least 3 shades darker than what I expected so from medium/light blond I am now a brunet
Hello Veronika,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hello Tanner,
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Karen C.
June 7, 2024
Love the Color, Not the Drips
POSTED BY:
Karen C.
June 7, 2024
Last two shipments have been very drippy during application. I went with a drug store brand last time I colored my hair and the process was much more favorable because there were no drips. I have to cover my bathroom walls with plastic when I use eSalon color, but drips tend to be found on the tile on the shower curtain and on my skin. I like not having to go to a hair salon or making a trip to the drug store, but I can’t deal with a drippy, watery formular. This is my second try with eSalon coloring and my last. The first time I ordered, after the initial order, the color formular shipped was drippy and I canceled future shipments. It happened again, and I will not be going back.
Karen - We’re so sorry to hear that you were disappointed with your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alyssa T.
June 7, 2024
Turned My Hair Orange
POSTED BY:
Alyssa T.
June 7, 2024
My hair hair is currently orange instead of the shade of medium blonde it was supposed to be. It also fried my hair. It’s frizzy now. I warned my colorist that I had had bad experiences in the past and that I pulled orange. I am now going to have to pay over $100 that I did not have in my budget to get my professional hairstylist to fix it. You might as well spend the five dollars on the drug store box dye to make your hair look bad. Also, my roots are lighter and redder than the rest of my hair, which looks weird. I will say, though, that the marketing was fantastic and that the colorist did reach out to me in the beginning with a few questions. So I appreciated that I was actually talking to someone. It just had the same horrible result and now I have to live with this hair. Not worth it!!!
Alyssa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Nicole D.
June 7, 2024
Made my roots orange
POSTED BY:
Nicole D.
June 7, 2024
i ordered black with a gold undertone. it turned my roots an orange hue and made my hair super coarse.
Nicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dana B.
June 6, 2024
did not cover white hair
POSTED BY:
Dana B.
June 6, 2024
I followed the instructions... but saw no gray coverage.
Dana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
Lynda - Thank you for reaching out! Please keep your eyes out for an email from us shortly.
POSTED BY:
Paula M.
June 4, 2024
Just not for me I think
POSTED BY:
Paula M.
June 4, 2024
At the start loved this concept and the product but it doesn’t cover my greys for long, coverage not so good long term. So wanted for this product to be right…. Maybe I’m not ordering correctly 🤷♀️ but love the classic shampoo and condition that comes with the colour box.
Hi Paula! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Kim T.
June 4, 2024
Color didn’t do anything.
POSTED BY:
Kim T.
June 4, 2024
Not sure why but the color didn’t change my hair color or even tone it at all. Looks exactly the same. I was hoping I would like it, not sure what is going on.
Hello Kim,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Fatema A.
June 4, 2024
Faded away
POSTED BY:
Fatema A.
June 4, 2024
The color faded away so quickly, although it was supposed to be permanent. It was also very difficult to get the color out of my hair.
Hello Fatema,
We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Amanda M.
June 3, 2024
Disappointed
POSTED BY:
Amanda M.
June 3, 2024
Very unhappy with the colour, I wanted to get rid of my unwanted gold brassy hair and this was even worse than my previous colour, it was everything I never asked for and now I’m left with feeling and looking awful, I may have to go to the salon to get this sorted so will cost me more than I thought
Hi Amanda! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you.
POSTED BY:
Jessica M.
June 3, 2024
Don’t do it!
POSTED BY:
Jessica M.
June 3, 2024
Wish I could give a zero star. Attempted coloring my hair with this, didn’t even get half of my head covered before I got in the shower as fast as I could to get all of it off me. Smell was so strong that when it got anywhere near my face it sent a shock through my nose to my whole body and then a burn sensation. The burning is less intense but still in my nose, it made my head itchy and gave me a headache as well. DO NOT DO IT!
Jessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Lilian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Pamela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jamie V.
May 30, 2024
Terrible
POSTED BY:
Jamie V.
May 30, 2024
This product completely damaged my hair. I have used box colors before and this is the first product that has done this. It is so dry and is still damaged a month after coloring.
Jamie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Erica S.
May 29, 2024
The color does not last
POSTED BY:
Erica S.
May 29, 2024
The color does not last. I will cancel my membership.
Erica - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Tammy S.
May 29, 2024
Color
POSTED BY:
Tammy S.
May 29, 2024
Just can’t seem to get the color I like. The product does make my hair nice & soft. It’s also very manageable & shiny. I’m disappointed this didn’t work.
Tammy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa P.
May 29, 2024
wrong color
POSTED BY:
Lisa P.
May 29, 2024
it was the wrong color. I have made this will be my fourth time with this note anyways I needed MEDIUM BROWN(5.0) INTENSE PEARL (420) AND PEARL MAHOGANY (5.25)
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Jaqui F.
May 29, 2024
Nasty orange tones
POSTED BY:
Jaqui F.
May 29, 2024
I ordered light golden blonde and requested no orange tones
I applied colour as directed
Lots of orangey colour tones
Horrible waste of money
Renee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jan J.
May 29, 2024
Color was just okay.
POSTED BY:
Jan J.
May 29, 2024
Color was too blah - just a brown without any red or copper highlights. I want to cancel my future orders but there is no place on your website to do! Please consider this my cancellation .
Jan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Lorena - We’re so sorry to hear that you were disappointed by the gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cheryl B.
May 28, 2024
Not thrilled
POSTED BY:
Cheryl B.
May 28, 2024
Not sure what I was expecting but I know this isn’t it. It’s very dull and nothing like the picture I sent. Pretty disappointed.
2nd try... still not the color that I wanted. I give up but I appreciate the effort that was put into this.
I liked the way it looked fresh. Within a month I was not as pleased. I think I need it a bit darker. I have 2 unopened boxes. I thought I cancelled the automatic shipments,! I had surgery and stayed with friend afterward who would not allow dye in her shower or kitchen sink. I had to go to a professional this week to even get to wash it. They colored, also. do not need ANY MORE. Introductory offer a normal price I pay, the subsequent ones too rich for my budget. I will cancel COMPLETELY if you give me no notice and charge me after the fact of shipments again! I will let you know when and if I wish more product. shipping.
Nancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Bev F.
May 28, 2024
Didn’t take
POSTED BY:
Bev F.
May 28, 2024
My naturally black hair didn’t take the colour that was sent. Gutted
Katherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Frances W.
May 27, 2024
I still have gray hairs
POSTED BY:
Frances W.
May 27, 2024
I followed the step-by-step instructions and my hair came out darker than I expected
I'm not happy with this color. I prefer my hair to be lighter. The medium golden just didn't work.
Frances - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Laura K.
May 27, 2024
Disappointed
POSTED BY:
Laura K.
May 27, 2024
My goal is to not have to color my hair every 2 wks to cover up new growth of gray hair. I wanted to go a little lighter in color in order to do this. However I was told this can't be done on previously colored hair. An option I had was to go lighter on roots. So I did. I followed every instruction down to every detail. I was so disappointed to get out of shower after coloring only to find either the color is way too light to cover my gray hair or that the color just didn't work because it looks as though I didn't color my hair at all and I see nothing but all over gray roots. Feels like I completely wasted my time trying this out.
Laura - We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kate D.
May 27, 2024
Came out darker than hair was!
POSTED BY:
Kate D.
May 27, 2024
I thought that I had ordered natural summer highlights,
I have ended up darker than I was before?
Hi Kate! We are sorry to hear your hair turned out darker than expected. Please check your emails, we got back to you to help you further.
POSTED BY:
Victoria Ann S.
May 26, 2024
Very distraught after hair turned ginger.
POSTED BY:
Victoria Ann S.
May 26, 2024
This was the first time I had used esalon and my hair had no previous colour. I wanted medium blonde, I did everything right but it turned ginger. I hate it.
Hi Victoria! We are sorry to hear your color turned out ginger. Please check your emails, we got back to you.
POSTED BY:
Catriona M.
May 26, 2024
Worst colour ever!
POSTED BY:
Catriona M.
May 26, 2024
Gets one star only for nice packaging and decent quality gloves. Other than that, the worst hair colour I have ever used! I asked for ginger - real carrot copper - I got browny, pinky purple. Avoid this product like the plague. Go to a professional or buy a well know brand that understand colour. This company clearly does not!
Hi Catriona! We are so sorry to hear the color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Machelle B.
May 26, 2024
Not the same
POSTED BY:
Machelle B.
May 26, 2024
I’ve been using esalon color for 9 years, over the last couple years the color has changed. First it seemed that it would fade/washout very quickly and not color my white hairs, then I started to notice how red my hair seemed after the color had faded. As I have become less happy with the color I have been using it less and less. I now have 4 boxes to use. I hadn't been able to place it for a while but after coloring tonight I realized that my soft black color is actually more of a coppery brown? I have not changed my color preference so I am not sure why I’m getting a redish brown color?
Machelle- We’re so sorry to hear that you have been disappointed by the results of your color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Claire W.
May 25, 2024
Don’t risk it!
POSTED BY:
Claire W.
May 25, 2024
Utterly devastated by the result. Had a professional hairdresser apply the colour for me, following the instructions to the letter. The two different colours provided for the roots and ends have resulted in the most appalling contrast. Waste of money! Waste of time and now left having to fork out more to rectify it! Cheers eSalon for royally ruining my hair.
Hi Claire! We are so sorry to hear your roots and ends turned out completely different. Please check your emails, we got back to you to help you further.
POSTED BY:
Miri D.
May 25, 2024
Wrong colour
POSTED BY:
Miri D.
May 25, 2024
Completely wrong colour, really unhappy with the way that it’s turned out. It’s too dark and it’s damaged my hair.
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Rocio - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anni M.
May 24, 2024
What in the world is this?
POSTED BY:
Anni M.
May 24, 2024
If someone would please get in touch with me,I’d appreciate it.i just applied my latest box and it’s terrible.the roots and ends don’t color match at all. It’s awful. And I am going on vacation tomorrow. Guess I have to wear a hat all week. I uploaded a picture plus two Inspo pics for the next box that I hope will be free?
Anni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
MEL D.
May 22, 2024
My hair turn to be red
POSTED BY:
MEL D.
May 22, 2024
My hair turn to be read and I am not sure why I am not able to cancel my order as I will not availbe to use this colour. Can you please help ?
I am trying call but no answer so far !
Did not get complete coverage, for some reason I am still getting the gold color streak, not a lot like the time before but still have one. After one washing I have a lot of gold color. Would there be anything you can do to help this. I do not have any redish hair but i am getting a redish gold color. I always used the black/blue color for OTC.
Linda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jessica H.
May 21, 2024
Roots
POSTED BY:
Jessica H.
May 21, 2024
My color for my roots didn’t come out dark enough. I just look like I have hot roots.
Hello Jessica,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (:
POSTED BY:
Felecia D.
May 21, 2024
DID NOT COLOR
POSTED BY:
Felecia D.
May 21, 2024
DID NOT COVER GRAY! Never received my refund per guarantee then was charged 2 more times!!!
Felecia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Carol H.
May 21, 2024
Difficult and not as described
POSTED BY:
Carol H.
May 21, 2024
This was a hard application. I needed my husband to help. I won't use this versus the other all over coverage. I sent a message to Esalon about my concern, and they acknowledged my email, i still have not received a response. I expect a response will come after I post this .
Carol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Claire S.
May 19, 2024
Colour
POSTED BY:
Claire S.
May 19, 2024
The 2nd set has hardly no plum in its nearly blk not happy
Carla - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Patricia W.
May 19, 2024
First time user
POSTED BY:
Patricia W.
May 19, 2024
I really wanted to be impressed. I followed the directions to a T. Gray coverage was not good on the temple area. Overall coverage was ok but not spectacular. My hair also is incredibly dry.so careful not to keep the product on longer than the reccomended time.
Patricia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rosa C.
May 19, 2024
Tried for time
POSTED BY:
Rosa C.
May 19, 2024
I did my color on Friday, May, 17, later on that same day I can see grays. I followed the directions allowing for 30 minutes and adding water to the left over set and putting it on my hair as I rinsed off. Very disappointing since I wanted my hair dyed for my daughter upcoming wedding.
Hello Rosa,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
POSTED BY:
Florence F.
May 18, 2024
Did not cover the grays
POSTED BY:
Florence F.
May 18, 2024
I put the color into my hair following the same directions as before and the last application (done the same way) over half the grays were not covered. At the price for this color I’m not sure if I want to move forward.
Hello Florence,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
POSTED BY:
Laura J.
May 18, 2024
poor gray coverage
POSTED BY:
Laura J.
May 18, 2024
poor gray coverage. I left it for 50 min (longer than usual) but still there were many grays not covered:-(
Hello Laura,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lisa M.
May 18, 2024
Not what supposed to be
POSTED BY:
Lisa M.
May 18, 2024
This had a reddish tint to it. The solution was so dark. It was almost black, and it did not lighten my hair at all actually a deep brown bread.
I’m going to have to do something else with it right now
Hello Lisa,
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Michelle P.
May 17, 2024
So unhappy
POSTED BY:
Michelle P.
May 17, 2024
I set my account up and advised my natural hair colour. I wanted a bright,copper colour for my hair and I now have dark, dark browny red hair!!! It’s my daughter’s communion in 2 days and I can’t change it!!! Utterly devastated. I hate the color!! It’s nothing like I wanted.
Kate - We’re so sorry to hear that you are having issues with cancelling. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Summer J.
May 16, 2024
Colour not like the first, disappointed with results
POSTED BY:
Summer J.
May 16, 2024
The first order gave me the intense copper I had requested but this order has left my hair looking flat and dull blonde. Not happy at all with the results.
Hi Summer! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Jahan C.
May 16, 2024
The color didn’t came out.
POSTED BY:
Jahan C.
May 16, 2024
Disappointed with the result cause I have not got the result as I expected it just can be seen slightly but not the colour I expected or the result. The packaging and preparation was good.
Rita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marissa S.
May 15, 2024
Color do not last long
POSTED BY:
Marissa S.
May 15, 2024
I have been noticing my color only last 1 wash and fade.
Marissa - We’re sorry to hear that your hair color is fading faster than you expected. Our colorists are happy to work with you to adjust your next color formulation. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Alana H.
May 15, 2024
Waste of Money
POSTED BY:
Alana H.
May 15, 2024
The price of shipping is outrageous! It says 3 days shipping but mine has always been late and my last shipment was over 2 weeks late!
Trying to get into contact with customer service is nearly impossible, I couldn't find a contact email on the website I had to google it and so far it's been 4 days with no response.
You don't get much colour either, the bottle will only do my roots each time. Honestly go to a hair dresser or coles for bottle dye, this will just let you down.
Alana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather L.
May 15, 2024
Was not happy
POSTED BY:
Heather L.
May 15, 2024
I tried this 2 times and unfortunately it does not keep my hair black. It dies my roots to my natural color so I am completely confused. I thought maybe I did something wrong but nope. It is not for me
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michelle M.
May 14, 2024
Poor customer service, impossible to cancel
POSTED BY:
Michelle M.
May 14, 2024
I did not use the initial colour I was sent, deciding instead to go to a salon to get my hair coloured. This company auto shipped a second order despite never asking for this. I tried calling to cancel but the line provided was not in use. I tried emailing but have not received a response so I've been charged and received shipment of a second order which I have no intention of using. This is very frustrating. I'm annoyed to be out of pocket but also annoyed at the waste of having to throw this out unused. I would give no stars if possible but unfortunately it isn't.
Hi Michelle! We apologize for any misunderstanding with your Color Plan, and also to hear you haven't been able to contact us. Please check your emails, we got back to you to help you further.
Hi Hadeel! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Cindy D.
May 13, 2024
Cannot get color right
POSTED BY:
Cindy D.
May 13, 2024
I’ve used this product twice, at the recommendation of the esalon colorists, very disappointed as my roots ( dirty blonde hair) have come out an orangish brassy color. Not sure how I can fix this myself, will likely require an expensive trip to the salon.
Cindy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Omayra H.
May 13, 2024
Color
POSTED BY:
Omayra H.
May 13, 2024
I'm not sure if I might have chosen the wrong color. I wanted a bright copper color. I keep getting dark brown. It saids copper brown. I'm about to stop ordering. I'm giving it one more chance
Hello Omayra,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Jillian T.
May 13, 2024
Color was not at all what I expected....
POSTED BY:
Jillian T.
May 13, 2024
Color was very different from what I expected it to be.
Jillian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Boyana D.
May 12, 2024
kind of covered grays
POSTED BY:
Boyana D.
May 12, 2024
Didn't cover my grays fully - they are now lighter reddish colour. Not impressed, unfortunately
Hi Boyana! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
POSTED BY:
MaryKendalyne G.
May 12, 2024
I am not a flipping redhead
POSTED BY:
MaryKendalyne G.
May 12, 2024
I have written and written, and still you are convinced you will make me a red head. I’m done! You all need to LISTEN to customers or you will lose them!
MaryKendalyne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine K.
May 12, 2024
Same exact color as before.
POSTED BY:
Christine K.
May 12, 2024
Sorry, there was no change in my color after using my last color set after requesting more red. Helps that you do not disclose what is sent thus , like the “Emperors New Clothes” we think it is different. It was not. I requested more red. More questions should have been asked.
Hello Christine,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rita M.
May 12, 2024
Got it wrong
POSTED BY:
Rita M.
May 12, 2024
Followed tie directions carefully and the color was a dark brown mass. No dimension of color or shine.
I washed it twice and got out some of the dark and unflattering mass but at least another wash until it looks like hair.
Very disappointed.
Please cancel future orders. I am no longer a customer!
Hello Rita,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Angela F.
May 11, 2024
Too brassy
POSTED BY:
Angela F.
May 11, 2024
When selecting my color, I noted to the "hair care persons" that my hair held a lot of red and I usually go with the cool ash colors. I didn't get that but tried it anyway. I didn't like it at all and had to buy toner elsewhere to get rid of the brassy yellow blonde.
Angela -Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Brunilda G.
May 11, 2024
Disappointed & dissatisfied in the color hair provided.
POSTED BY:
Brunilda G.
May 11, 2024
I actually just used my first purchased of hair color. My sister did my hair & it turned out back to my normal color of dark brown. My color was chosen to be muhagony copper. Does not look at all muhagony or copper at all. Also I was charged on my April bill $38. When it was supposed to be $28.00, why? It's part of why I canceled my subscription with you. Mind you I did it before I did my hair color. Now there's 2 reason why I won't go back. I wanted some kind of muhagony or burgundy color. Auburn looks nice on me ( light) the picture I sent of me had some Lind of red in it. It was not dark brown. I would like a refund or try to get a better color choice for me & not charge me for it.
Thank you for hearing me out,
Brunilda Gonzalez
Brunilda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
donna P.
May 10, 2024
way too expensive
POSTED BY:
donna P.
May 10, 2024
this was very expensive for what it delivered. I received 2nd box and have no idea how to return, no links on website easily accessible to do so??
Donna - Thank you for reaching out! There are a lot of options for you with eSalon. If you decided to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Cheryl M.
May 10, 2024
Permanent Hair Colour Set Colour: Medium Blonde Strawberry 8GC
POSTED BY:
Cheryl M.
May 10, 2024
This colour was, I thought, OK at first but people have said it's far too bright for me.
Also, it fades after a couple of washes with my roots coming through too quickly.
Therefore I would like to cancel any future orders and unsubscribe.
Cheryl Mason
Hi Cheryl! We are sorry to hear your colour didn't meet your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Mary
May 9, 2024
Spend the money at the salon!
POSTED BY:
Mary
May 9, 2024
The color I ordered was light brown... This turned my hair RED! 😡 I now have to spend hundreds at my hair salon to get the red out of my hair and the color I wanted.
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Silvi H.
May 8, 2024
colour set
POSTED BY:
Silvi H.
May 8, 2024
Unfortunately, the colour you sent me did not take at all. I first carried out a strand test, which showed no change in colour. Then I tried another on a different part of my hair, leaving it on for much longer to see if it would take at all, but there was no result whatsoever. Can you please let me know why that may have happened? regards, Silvi
Therese - We truly apologize that you are having trouble turning your Plan off. We have reached out to you via email to see what we can do about remedying this situation.
POSTED BY:
Beth
May 8, 2024
Did you change the ingredients? Strong smell/harsh chemicals...unusable
POSTED BY:
Beth
May 8, 2024
I am so sorry and saddened to have to write this review...I have had only good experiences with esalon for several years, now..is there a new mix of chemicals in my recent order? This blend has a much stronger smell of chemicals and when I applied it t my skin in immediately became irritated. I can not use it. Please let me know if you have changed anything and how we can resolve this. Thank you.
Beth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sukhwinder - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debra D.
May 8, 2024
Didn't cover my grey for long
POSTED BY:
Debra D.
May 8, 2024
Two weeks and the grey was showing. Also made my scalp itchy.
I have cancelled my order, but still you have processed it and it's on it's way. I will now have to find a blonde and gift them the kit as I have had to return to my hairdresser for her to sort my hair out, plus the pharmacy to sort out my itchy scalp.
Lesson learnt leave your hair to the professionals.
Hi Debra! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
POSTED BY:
Barb L.
May 7, 2024
Faded very quickly
POSTED BY:
Barb L.
May 7, 2024
Hello,
I usually have really good luck with your product, however this time the color faded off my gray very quickly. Also, I noticed on the set that was shipped May 5th, is going to my old address in Montana. Everything under my account says my address in Idaho though. Yikes!
Thank you.
Barb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Customer A.
May 7, 2024
did get any color
POSTED BY:
Customer A.
May 7, 2024
I followed all the steps and used both 2 bottles but still didn't get any color. didn't even change colors of the gray hair . I was super excited and super hopeful for this color. but sadly I am disapointed
Customer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please call us toll-free at (866) 550-2424, 8:00 am – 5:00 pm, Pacific Time, Monday through Friday so that our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Nancy B.
May 6, 2024
Too Dark and damaged my hair
POSTED BY:
Nancy B.
May 6, 2024
Color is too dark and I found it damaged my hair.
I thought I cancelled my account but eSalon still sent me a package this week of color that is too dark for me.
At minimum, if eSalon is going to force color on me, you could have adjusted it after I said it was too dark the very first time.
Not at all what I expected. hate my color. It is darker and red. and spent extra for a blonde neutralizer for no reason. I am Extremely disappointed. Definitely not a dark blonde ash.
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Hello Hayley,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
POSTED BY:
Sarah H.
May 4, 2024
Color came out dull
POSTED BY:
Sarah H.
May 4, 2024
I love this product but feel that the latest batch I got home were a bit to dull in its color.
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