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Hello Barbara,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Julie F.
August 8, 2024
Dull and lifeless
POSTED BY:
Julie F.
August 8, 2024
I wanted some of the brassiness to go down and what the result was is a very dull grayish brown looking color. I had actually noted that my first color was probably the best and to go back to that one.
I do not recommend ASH to anyone that is a light blonde.
Hello Julie,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary M.
August 7, 2024
Nice color
POSTED BY:
Mary M.
August 7, 2024
The reason I gave a rating of 3 is because the color only lasts 3 to 4 weeks. I was hoping for at least six weeks. Doesn't cover gray 100 percent. Positives are good customer service and everything needed is in the box. It is pricey because you have to add shipping cost. Honestly I get the same coverage from Clairol's nice and easy at half the price.
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Debra R.
August 6, 2024
Didn't cover gray
POSTED BY:
Debra R.
August 6, 2024
I love the color but it didn't cover my gray hair this time. I did everything the same. Mix together applied for 30 minutes. Rinsed used your shampoo and conditioner. Help
After being contacted by esalon, I am very satisfied with the customer service. Way to go esalon! Now 5 stars
Do not purchase if you have long and thick hair - I didn't had enough product to do my whole head even though I mention in the form that I had extra long hair + thick hair. I also send a note right after receiving the box mentioning that and the message I got back was:
"Your first order with us contained two bottles of hair color. One bottle for your roots and one complimentary color refresher for your ends. This was to ensure your first application of hair color was seamless from root to tip. And your future orders will contain one bottle of dye to use as a root touch up.
If you love the Custom Ends Refresher for your long thick hair, you can always log into your account to add it to your Plan. You can even select if you would like it to ship every 1, 2, or 3 orders!"
So I thought, ok, they read my email, I guess I should be good. Well I was wrong, color was blotchy and did not stayed in my hair. After 1st wach its like everything was washed away. Which would make sense if I didn't had enough product in my hair ...
Hello Angelina,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
I never recieved my hsir products ,you didnt send me them saying my hair was to dark but i sent you a email saying id lightened it. But i am yet to recieve my first order im absoutley in anger why its taken a month to send a hzir dye youve took thd money so please ,eighter send me my hair dye or replace my money back into my bank thank you mrs Maria Trivett
Hi Maria! We are sorry to hear you are waiting for your order, and the color was darker than expected. Please check your emails, we got back to you to help you further.
POSTED BY:
Rachael M.
August 4, 2024
Pretty Color NOT for gray coverage
POSTED BY:
Rachael M.
August 4, 2024
The color is beautiful, the packaging, instructions and little details are exquisite, but all around my roots it did not cover my grays, and even fully rinsed out of some places.
I am not new to coloring my hair, and made sure I had full coverage, left it in long enough, and rinsed with cold water.
Hello Rachael,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Deborah W.
August 3, 2024
nothing like the colour I was expecting.
POSTED BY:
Deborah W.
August 3, 2024
I’m no stranger to packet dyes and followed the instructions to the letter but I’ve ended up with a dark reddish auburn and not the golden strawberry blonde I asked for. Thank goodness it is the type that will wash out eventually or I’d be paying to get the colour removed. Very disappointed and now stuck with dark auburn hair all summer 😩
Hi Deborah! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Erain W.
August 2, 2024
I asked my colorist and specified in an email that I wanted the original color.
POSTED BY:
Erain W.
August 2, 2024
I took a break from coloring my hair and wanted the original color. In the email to my colorist I specified that I wanted to go back to the first color that I got from esalon... excited to go back I didnt even look until the dye going in my hair was very dark and didnt look like the first one. I went to my computer and looked and somehow there is pearl added in instead of golden. So now I have this color sitting on my head and have to wait it out, or go to the salon to get it fixed I am very disappointed
Hello Erain,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Ashley K.
August 1, 2024
Disappointed
POSTED BY:
Ashley K.
August 1, 2024
The color that was sent was not what I asked for. I uploaded photos of what I have currently and wanted to maintain. My roots didn’t match . I have dark brown hair and my roots were golden. I do not recommend using this site.
Hello Ashley,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! :)
POSTED BY:
Rebecca J.
August 1, 2024
Wrong color
POSTED BY:
Rebecca J.
August 1, 2024
I asked for a lighter shade of blonde and it came even darker than the last one
Rebecca - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Elisabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over the phone. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole B.
July 31, 2024
Easy to use, color was bad
POSTED BY:
Nicole B.
July 31, 2024
First I ordered the lightest ash brown, and my previous hair was pretty blonde. When I colored my hair it ended up being super dark brown, like espresso brown with red undertones. I was very unhappy, sent notes and photos, and was told it would be corrected. My next color was called dark ash blonde. Same results. Espresso colored brown hair. I don't understand why it is so dark. I've cried both times after I finished dying and drying my hair. I hate it.
Nicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Daria L.
July 31, 2024
Color mismatch
POSTED BY:
Daria L.
July 31, 2024
I think this was my last attempt with esalon. I ordered a permanent color’Ash medium to dark blonde’. I honestly don’t know where the ash tone was lost. The result is as orange as it could be. I tried to avoid warm colors and now I have it in my full length. I need to go to my colorist to fix this ‘disaster’. It’s simply unpredictable result - this is what you get with esalon palette.
Daria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marie E.
July 31, 2024
My hair is so dark .
POSTED BY:
Marie E.
July 31, 2024
The hair color that I picked is definitely not what's on my hair .This is not the haircolor I pick, My hair is so dark. I'm not happy, please help!
Thanks Marie Earles
Maria - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Billie S.
July 30, 2024
Not for me
POSTED BY:
Billie S.
July 30, 2024
I mixed the product per instructions. After dying my hair, the left-over product exploded and got all over my wall. This product does not work for me. The ingredients that are in the product I do not feel will be healthy for my hair and scalp.
Billie - We’re truly sorry to hear that! We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Renee F.
July 29, 2024
Totally different color than expected
POSTED BY:
Renee F.
July 29, 2024
My color was brown with undertones of red. It came out a very unnatural burgundy. I have reached out to esalon but I cannot find a response back
Hello Renee,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dawn R.
July 29, 2024
Disappointing
POSTED BY:
Dawn R.
July 29, 2024
I have used home dyes for the past almost 20 years and have never had such a disappointing result. There was not enough dye provided to cover the lengths of my hair despite me filling out the my hair is very long and thick. I tried my best to evenly distribute it, but it just wasn’t enough resulting in a patchy colour. The colour I chose was a dark auburn, but the resulting colour had a cool almost purpleish tone as opposed to the warm reddish tone I had hoped for.
Hi Dawn! We are sorry to hear your colour hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Luvimen O.
July 27, 2024
SCAM
POSTED BY:
Luvimen O.
July 27, 2024
I think this is scam, they don't have phone Number, I ordered last July 15 until now I have not received my order. I cannot contact them. Beware of this company.
Luvimen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Rose N.
July 27, 2024
Fast Fade
POSTED BY:
Rose N.
July 27, 2024
The greys really started showing again on day 5. I definitely need to try something else.
Rose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
OLIVIA G.
July 27, 2024
Wow
POSTED BY:
OLIVIA G.
July 27, 2024
I did my hair and have 2 different shades it looked different shade in the bottle but I thought maybe it supposed to be like that I would like to discontinue my member ship
Olivia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jammy
July 27, 2024
Not the color I wanted
POSTED BY:
Jammy
July 27, 2024
I'm really frustrated because I thought I was getting a personalized hair color, but instead, it turned out to be just a generic red color you can buy at any store. I specifically chose a copper brown color to complement my hair, but it ended up turning my hair red. What's worse is that it didn't have any effect on my roots – they turned almost black, which is not what I wanted at all. I was looking forward to having a new hair color this week, but now my hair has just become darker!
Jammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
jana Z.
July 26, 2024
I would like return my color and get refund
POSTED BY:
jana Z.
July 26, 2024
As I mentioned I do not like the hair color and it doesn't cover greys
My second color is even worse
The packaging, instruction and delivery time were great. It is just a real shame my hair colour stayed the same. so now I no longer have virgin hair, I do not have the colour that I desired and still have greys :-(
Hello Katarina,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Laura S.
July 26, 2024
Ruined my hair
POSTED BY:
Laura S.
July 26, 2024
I am absolutely devestated my hair is almost black at the roots and bright red at the ends !! I am in floods of tears my hairs ruined I will never ever use your service again and I will tell everyone I know to stay away from you ! I have an event tomorrow and my hair is absolutely disgusting too dark patchy vile horrible color I dunno what I’m going to do now 😢
Cherie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Scarlet L.
July 25, 2024
Roots and ends dont match - my hair is purple and red
POSTED BY:
Scarlet L.
July 25, 2024
I decided to try esalon as getting my hair done in the salon became too expensive. I sent photographs of my freshly dyed hair and filled out the questionnaire which was great and I was very excited to receive my colour, I had chosen Dark Brown (red/copper).
My colour came there was red/brown/copper in my root mix and only red/copper for my end mix and I did a test strand which came out quite red and I was concerned there was no brown in my colour mix. I messaged the support team to express my concerns about the lack of brown. I was reassured that the colour would be okay and decided to give it a go.
The result of the colour is that my roots are an unnatural red/purple and my ends are extremely red and I am very upset that it looks nothing like the swatch for dark brown (copper/red) on the website. I have also emailed the support team with images of my results.
Hello Scarlet,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandu W.
July 24, 2024
This is not working for me
POSTED BY:
Sandu W.
July 24, 2024
The colour didn’t came at all and my hair was dry and loosing after using this. I don’t need this anymore
Hello Sandu,
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sandra D.
July 24, 2024
Gray
POSTED BY:
Sandra D.
July 24, 2024
When I recieve your color it was so thick I could hardly use it my tempos didn't take the color, not happy with your product.
Hello Sandra,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Natalie P.
July 23, 2024
Was way too dark
POSTED BY:
Natalie P.
July 23, 2024
This is the 3rd colour I've had and there doesn't seem to be any consistency. First colour was too dark, second was good and now it's too dark again
Hello Natalie,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie C.
July 23, 2024
Chemical problem
POSTED BY:
Debbie C.
July 23, 2024
This color was defective I notice that the activater bottle was very warm I mixed the color with it and left the room for a minute Came back to find color Ozzie’s all over counter Very warm
Solution This has never happened with my previous orders I salvage what I could Coverage was no good
Debbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jermony W.
July 22, 2024
Way too dark
POSTED BY:
Jermony W.
July 22, 2024
Straight to the point. I didn't like the color, very dark. Now looking for ways to lighten and or tone up
Jermony - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Karen S.
July 22, 2024
Unscribed me plz
POSTED BY:
Karen S.
July 22, 2024
Plz unscribed me from the account, sorry I just cannot afford the payment every month so plz take me off the list , and yes I like your colours but cannot afford it right now , thanks Karen Sinclair
Karen - Thank you for sharing your feedback. We're happy to hear you're enjoying your custom color and have reached out to you to better assist.
POSTED BY:
Melissa S.
July 19, 2024
It was ok
POSTED BY:
Melissa S.
July 19, 2024
I’ve colored my hair in the past with store bought dyes and wanted to try something different. The process was basically the same as when I’ve colored my hair before and my hair is pretty soft and doesn’t feel damaged at all which is nice. However, the color itself is soooo wrong and odd that the top of my hair is lighter than my lengths even though the top of my head developed longer. I still saw some greys and I wanted a brown with ash tones, but it’s very red toned at my scalp and while less red as you go down my hair, however still has red tone throughout. I don’t want red tones at all which I thought the ash would help with. Not totally dissatisfied but not the results I was looking for either. I contacted them to fix the color so I’ll see what happens. If it doesn’t come out right next time I’m going back to store brand.
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Glendy M.
July 18, 2024
Not good
POSTED BY:
Glendy M.
July 18, 2024
Very expensive for a color that looks like walmart cheap colors . Not worth it the money
Hello Glendy,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Mandy N.
July 18, 2024
No grey coverage
POSTED BY:
Mandy N.
July 18, 2024
I was very disappointed because my roots came out much lighter than the rest of my hair and it did not cover my greys well at all.
Mandy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Heather G.
July 18, 2024
Missing product
POSTED BY:
Heather G.
July 18, 2024
I can not open the color for roots and ends refresh and the developer has been tampered with. The seal was not on the developer all the way and the bottle was leaking. I uploaded a picture on my profile. Opening the color did not work at all. After failing with grip strength I had tried pliers and a bottle opener and the lid of the color has not budged. I have decided to throw color and developer away to be safe.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Jody W.
July 16, 2024
Fried my hair
POSTED BY:
Jody W.
July 16, 2024
This was very harsh on my hair and made it very dry and frizzy
Jody - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jo H.
July 16, 2024
Not happy with colour
POSTED BY:
Jo H.
July 16, 2024
Found colour poor and didn’t last long which was disappointing
Hi Jo! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you.
POSTED BY:
Patty T.
July 14, 2024
Not blonde
POSTED BY:
Patty T.
July 14, 2024
When I colored my hair it was a light brown. Suppose to be a medium blonde. Hated it. Took weeks of washing to get it blonde again. However, I thought this was permanent color, should it wash out?
Patty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna W.
July 13, 2024
Extremely strong odour when rinsing
POSTED BY:
Donna W.
July 13, 2024
Made me choke/gag had to stop rinsing and open windows
Hi Donna! We apologize for the inconvenience during the application. Please check your emails, we got back to you to help you.
POSTED BY:
Sophie M.
July 12, 2024
No where near enough product
POSTED BY:
Sophie M.
July 12, 2024
I put in the directions as requested, and I got only enough to cover half my hair so disappointed! The custom colour is extremely dark much much darker than seen in pictures and I sent pictures of my hair off before as a start point! So disappointed
Hi Sophie! We are sorry to hear your color as too dark, and it didn't cover. Please check your emails, we got back to you to help you.
POSTED BY:
Natasha B.
July 11, 2024
Didn’t last
POSTED BY:
Natasha B.
July 11, 2024
My reason for leaving such a low review is because after using the color on my gray roots, then I also dyed my entire head after two weeks of Use the color has already started to fade. That is a huge disappointment to me since this is supposed to be Highly recommended for gray hair I did everything exactly as it was instructed to a T. And I hate to say, but I would not recommend this product to anyone who has really hard gray hair to hold color. That is just my opinion.
Hello Natasha,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angel K.
July 11, 2024
Color did not last long
POSTED BY:
Angel K.
July 11, 2024
Did not cover the grey hair around my face well and after one wash the color on top is already fading and showing some grey. I had high hopes but was very disappointed.
Hello Angel,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Charlotte M.
July 11, 2024
Made me go darker when I wanted to go lighter
POSTED BY:
Charlotte M.
July 11, 2024
I bought the dark blonde hoping to going a bit lighter considering I'm a light brown and its made my hair go darker. Not the happiest as it's gone in the opposite direction as to what I've wanted to go.
Hi Charlotte! We are sorry to hear your color was darker than expected. Please check your DMs, we got back to you to help you further.
POSTED BY:
Laurie L.
July 10, 2024
Beware!
POSTED BY:
Laurie L.
July 10, 2024
I asked for a demi color and got a demi-permanent color without notification. This left me with a variety of color throughout my hair, lines at the roots a different color than the rest of my hair. And because they switched from the demi i requested IT WON'T COME OUT. I JUST SPENT 3 HOURS AT A SALON WITH THEM TRYING TO FIX MY CLOWN LIKE LOOK AND THEY WEREN'T TOTALLY SUCCESSFUL BECAUSE OF THE PERMANENT COLOR THAT WAS PUT INTO THE MIX. $155.00 LATER it is only partially resolved. Totally unacceptable. Beware!!
Laurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Deidra H.
July 10, 2024
Disappointed
POSTED BY:
Deidra H.
July 10, 2024
Did not stick to my roots washed out immediately after doing exactly what it said to do on instructions not happy with my results. Waited two weeks for my order to come in the mail just for disappointment in the end.
Hello Deidra,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Emma F.
July 9, 2024
Loved the colour at first but faded within 2 washes
POSTED BY:
Emma F.
July 9, 2024
I loved my initial result but the strawberry/red faded so quickly that I called ESalon. They gave me a credit and recommended I use the Colour Plan rather than the premixed colours. Thank you ESalon.
Hi Emma! We are sorry to hear your color faded. Please check your emails, we got back to you to help you.
POSTED BY:
Susan W.
July 9, 2024
billed twice
POSTED BY:
Susan W.
July 9, 2024
Billed twice, called customer service and the girl insisted I ordered the same thing within 5 days, I told her I did not, she just kept talking over me so I said to cancel my service, very poor customer service considering I have been using them for years.
Susan - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products and service each and every day. We hope to continue helping you find hair perfection!
Margaret - Thank you for reaching out to us here at eSalon! We apologize for any confusion. We want to work with you to find a resolution and have reached out by email. Please keep your eyes out for an email from us shortly.
POSTED BY:
rachel S.
July 7, 2024
Greys showing after 3 weeks
POSTED BY:
rachel S.
July 7, 2024
Not happy at all as after 3 weeks alot of gray hair is showing now.
Hi Rachel! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you.
POSTED BY:
Virginia D.
July 6, 2024
Poor gray coverage
POSTED BY:
Virginia D.
July 6, 2024
First I’d like to start by saying the color wasn’t what I expected however it was not terrible and I’ve actually received some compliments, but I wanted to have a brown root with my already highlights with the goal being to secondly, cover my gray hair/re-growth. The color was actually the same color as my highlights so it lightened it and I still had a good amount of gray hairs showing (people didn’t notice but I did).
I will definitely have to try this again to see if this will help me save money.
Virginia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Ivy G.
July 5, 2024
Very gold
POSTED BY:
Ivy G.
July 5, 2024
I’m hoping for more cool blonde less gold. I have the goodbye gold product, but it is very drying.
Ivy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Viktoriya V.
July 5, 2024
Horrible company
POSTED BY:
Viktoriya V.
July 5, 2024
So much for your own stylist to color plan. I did my profile for a copper orange, and received the item only to find out the color is brown. I’ve been a copper for 8years now only to have ESalon mess that up and damage my hair! The product smelled horrible and my hair is now damaged.
Very disappointed. I don’t want any credits, just refund my money!
Viktoriya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Terri C.
July 5, 2024
wrong color for me
POSTED BY:
Terri C.
July 5, 2024
I'm not happy with this color. when i ordered this time I thought i was ordering a different color, my mistake, but i did not ask for auto ship. Another shipment came. I want to return and get refunded. Is that possible
Terri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracie I.
July 5, 2024
Disappointed
POSTED BY:
Tracie I.
July 5, 2024
The color did not have any purple hints at all. I like the dark brown but was looking for a little flare.
Tracie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kimberly H.
July 4, 2024
Not if gray
POSTED BY:
Kimberly H.
July 4, 2024
I was definitely not impressed with the coverage of greys it definitely did not cover them mostly at all. Color is okay but not anything I can't come up with myself. Definitely have darker ends than roots. Could be the poor grey coverage, but I'm thinking probably not. I have had my friend color my hair as she was colorist and hair cutter in NYC for years and she managed to get full coverage with no difference in roots and end color. So I'm thinking I will just cancel subscription and go back to paying someone to do for me that will get it correct I gave 2 stars because i did like the kit having extras such as stain remover and blocker of skin coloring as well as shampoo conditioner brush gloves. So that was basically all I liked.
Kimberly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Astra M.
July 3, 2024
Very dark
POSTED BY:
Astra M.
July 3, 2024
Prior to this colour I was ginger, I asked for a light brown/caramel/honey brown as I didn't want to be a dark brown.
I was advised a light brown with the current ginger tones would give same affect, however I would say that I am more a medium ash brown now, no warmth in it and really dark.
Hello Astra,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tracy N.
July 3, 2024
I Still Have Grays Around My Face
POSTED BY:
Tracy N.
July 3, 2024
I still have grays around my face even after I use the custom color set. When I say 'after", this means after I dry my hair after coloring my hair. Maybe it's because I used the Conceal and Cover Root Powder In the morning and colored my hair during the evening? I've attached photos.
Hello Tracy,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ayme B.
July 3, 2024
Not quite what I had in mind... Maybe my description was at fault?.
POSTED BY:
Ayme B.
July 3, 2024
I just wanted to warm up my gray- not delete it. I received a medium blond demi, color that is supposed to wash out. I hope it washes out fast because it looks medium brown on me. I may not have used the right words for what I wanted because this is my first time wanting a change of gray. Maybe warm and neutral light blond streaks would have nailed it? The colors and other products are high quality. Good company.
Hello Ayme,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelsey P.
July 1, 2024
Never could get color wanted
POSTED BY:
Kelsey P.
July 1, 2024
Tried a couple times and it seemed like the hair colorist wasn’t listening to my desired hair color I was trying to achieve. My hair was a dark brown and I wanted to get to a lighter brown after 4-5 times it’s still the same brown. They didn’t ever change the color sent except once to a barely different shade of dark brown. I didn’t want red tones and I got red tones in my dark brown as well. Was going for a lighter ash tone brown.
Kelsey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Genelle D.
June 30, 2024
Disappointed
POSTED BY:
Genelle D.
June 30, 2024
I colored my hair 8days ago and it did not cover my grey at all. My grey color started showing within 2 days. I am going to cancel my subscription.
Genelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lori M.
June 29, 2024
Pitch Black & Red in the Light
POSTED BY:
Lori M.
June 29, 2024
Worst colour outcome in 25 years of colouring my hair.
Hi Lori! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Anne G.
June 28, 2024
Harsh on hair and made my hair brassy
POSTED BY:
Anne G.
June 28, 2024
I've been using another at home brand and recently the quality had gone a bit downhill so I thought I'd try this. I've done 3 root colorings and I've found this product to be really harsh on my hair, it feels like straw now, and leaves my hair brassy after about 1 week. I specifically listed that I don't want that when choosing my color but it's just not a good product. I'm canceling future orders and switching bc this is not it.
Hello Anne,
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Bridget N.
June 28, 2024
Color is great but...
POSTED BY:
Bridget N.
June 28, 2024
It didn't cover my gray roots, I colored my hair yesterday with the product you sent me, but had to run to the store and get a color to cover my roots, it was too much for me. Come to think about it I dnt think I was asked about gray coverage!! I wasn't too happy about this!
Hello Bridget,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Traci B.
June 27, 2024
Gray issues
POSTED BY:
Traci B.
June 27, 2024
The color looks great. However the gray did not take. All my gray is still there. I left the color on for the prolong time. I played it on thick and was not shy with the color.
Traci - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Augna S.
June 26, 2024
Colour doesn't show
POSTED BY:
Augna S.
June 26, 2024
don't bother buying if you have dark hair. I followed all the instructions and you can kind of see it in the scalp/roots under a light and that's about it. very disappointing. i ordered Medium Brown Copper Golden 5CG and my current colour was third from the right (dark brown / black) and my hair is still basically the same. If you have light hair go for it i guess the instructions are good they provide you with two gloves and stain guard and stain removal wipes and the delivery was quick and reliable, but dark haired folks turn away; a complete waste of money.
Augna S. - Thank you for your feedback. We're truly sorry that our Permanent Hair Color Set didn't meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Angela P.
June 26, 2024
Color and cover up powder
POSTED BY:
Angela P.
June 26, 2024
The color/dye didn’t cover my roots and dried my hair out.
The root color worked well but made my hair dry.
Very disappointed!
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hi Sophie! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Rachel K.
June 26, 2024
Needs a few adjustments
POSTED BY:
Rachel K.
June 26, 2024
Colors not right yet, I think it’s pretty hard to get the right color by looking at photos on a phone. Have sent a few texts to get it changed for next time. Have had auto replies about stylist working on new color but nothing from a real life person!
Hello Rachel,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Paulina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Martina M. - Thank you for your feedback. We are so sorry that you were disappointed by the result of your hair colour application. Based on your profile, we see that you have already worked with one of our team members to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julia B.
June 26, 2024
Fades quickly
POSTED BY:
Julia B.
June 26, 2024
This hair color is less damaging on my hair than store brands but it fades significantly by the third wash.
Julia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hannah B.
June 25, 2024
Looks horrible and does not provide grey coverage.
POSTED BY:
Hannah B.
June 25, 2024
This color mix looks totally unnatural (like cheap drug store dye), is WAYYYYYY too dark, and did not provide grey coverage. It looks so bad.
Hello Hannah,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bernadette G.
June 25, 2024
Color Customly Terrible
POSTED BY:
Bernadette G.
June 25, 2024
I went through process and sent a picture of my preferred color. What I received wasn’t even close. My hair should’ve been light medium brown with gold but what I got was nearly a black color. It was shockingly awful black. This company had no remedy other than to use clarifying shampoo and let it grow out on it’s own. Hola if you know how it feels to walk around with a shocking hair color you weren’t expecting. When you order this product you’re experimenting with your hair color. It didn’t turn out good for me.
Hello Bernadette,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vicki F.
June 24, 2024
Zero coverage
POSTED BY:
Vicki F.
June 24, 2024
I followed all directions and even left the color on an additional 7 minutes. It did not cover my roots at all.
Vicki - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Brittany H.
June 24, 2024
Too dark
POSTED BY:
Brittany H.
June 24, 2024
I was supposed to be dark blonde and I am brown straight up brunette nothing blonde about it.
Brittany- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Cherry - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alysha I.
June 23, 2024
Colour didn’t hold
POSTED BY:
Alysha I.
June 23, 2024
I initially like the colour However it faded within a few washes and was completely gone. Was a shame as the idea of these dyes is really good
Hi Alysha! We are sorry to hear your color washed out completely. Please check your email, we got back to you to help you further.
POSTED BY:
Royal H.
June 23, 2024
Not what I was expecting
POSTED BY:
Royal H.
June 23, 2024
My hair is medium brown and I asked my stylist for as much copper/red tones as possible for my hair as I wanted to look more natural red-head. I knew since my hair was darker that I wouldn’t be able to achieve anything too bright/lighter but somehow the color I used made my hair super SUPER almost neon red. It looks very unnatural and I was shocked at how it got lighter as if there was bleach in the formula? I would have been more prepared and careful about applying the color if I’d known it would make it so bright and the color came out streaked and uneven despite following the instructions carefully. I definitely don’t blame the product for that part (again, I expected the color to come out darker than my natural hair since typically you can’t go from a dark shade to a light shade without using bleach so I wasn’t as careful as I should have been) I just wish it had come out more natural red/ginger but instead I look like marvels Black Widow and not in a good way. Oh well.
Royal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Donna E.
June 23, 2024
Still too dark
POSTED BY:
Donna E.
June 23, 2024
Requested ligher as come out almost black this one is exactly they same. And when you look at formula on order one bottle for roots os exactly same mix as last one. Very disappointed
Donna E. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us shortly.
POSTED BY:
Trish M.
June 23, 2024
Not for me
POSTED BY:
Trish M.
June 23, 2024
I really wanted to love this entire experience. I love the idea of a personalized color mixed & sent to me esp when I can't get to the beauty store to buy color or I don't have 4+ hrs to sit in the salon while my color processes. My big issue was that they sent me 2 different shades for roots & lgth and the end result gives me an ombre fx where the roots are more rosewood & the lgth is red. Maybe this wouldn't be such a big deal but I hate brown hair on me & I'm likely going to have to have the roots bleached so that when I recolor it will be 1 consistent shade. The formula was also extremely drying & left me losing copious amts of hair for wks. My hair was actually very healthy, all new growth & it's req frequent hair masks & conditioning. The other issue was the odor, it reminds me of hair color 20+ yrs ago, the fumes were so overwhelming I had to put a fan bc it made my eyes burn so badly, I almost just gave up bc I thought it would blind me. I've been debating trying it again but I'm very unsure if my hair can even handle it. I'm maybe interested in the highlighting kit instead.
Trish- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Hello Britt,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sarah C.
June 21, 2024
Poor
POSTED BY:
Sarah C.
June 21, 2024
If I could give minus stars I would. Don't be dependent on the delivery of this product as it takes 2 weeks to be delivered. No help when you contact them to help with where it is
Hi Sarah! We apologize for any inconvenience with our delivery time. Please check your emails, we got back to you to help you further.
POSTED BY:
Jessica Z.
June 21, 2024
Does NOT fully cover grays
POSTED BY:
Jessica Z.
June 21, 2024
Wish I could show a pic in this review to prove that the color doesn’t initially get full gray coverage. I was extremely focused on really slathering the color around my hairline, where the grays persist the most, followed directions to the T, and made sure no human-error was made. But, this color product just isn’t strong enough for dark brunette, 40 yo, hair. I love the concept of saving money, having good customer service, and easy at-home delivery, but after two separate tries of dying with this color = conclusion is it’s a weak and poor product. Too bad. The company is great, but they really need their chemists to produce a salon-quality worthy hair color!
Hello Jessica,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (:
POSTED BY:
Katherine R.
June 20, 2024
Too orange/red
POSTED BY:
Katherine R.
June 20, 2024
Sorry unhappy with my colour. Was expecting blonde not orange/red.
Can this be corrected.?.
Sent pictures last week. Waiting to hear back.
Thanks
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimberly C.
June 20, 2024
Didn't work for me
POSTED BY:
Kimberly C.
June 20, 2024
This didnt cover all my gray and it didnt last any longer than box dye. It also didn't feel any better on my hair than any box dye I've used
Kimberly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Loriann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Julie H.
June 19, 2024
Can't get this color back to normal now?!
POSTED BY:
Julie H.
June 19, 2024
I ordered my very first box in January I finally received it after some time and it seemed to be the very perfect color when I did my roots! I was so surprised until I realized it didn't match with the other bottle first . My roots are actually orange-red instead of being the blonde they should be they don't need to be a bleach blonde I don't understand how I got so messed up from the very first one being spot on my roots and then everyone after that has been wrong please fix this!!! I actually liked the products but I really need it to be the right color!! Otherwise company seems legit and if we could get everything right I'd really like to try different products from them but if they can even get my color right then why waste my money on the highlighting kit..... Otherwise it's really convenient that they send all those special little things on the side that makes me want to stay with them as well. I will update As soon as some progress is made!!
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathy H.
June 18, 2024
Disappointed
POSTED BY:
Kathy H.
June 18, 2024
My hair is dark brown, but had a lot of grey in it. I wanted to get rid of the grey and change the color to Auburn. The stylist chose a Copper color. It wasn’t as bright, but definitely had red tones in it. Instead my hair ended up being dark brown like my original color. No change. Not what I wanted
Hello Kathy,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Christina
June 17, 2024
Very disappointed
POSTED BY:
Christina
June 17, 2024
I hadn't colored my hair in over a year and a half so I decided it was time to go back to red. When I received my order, it became very obvious that nobody had read my color goal notes. I received 2 bottles and was told to do my roots one color and ends another color which seemed a little scary since (like I said) I had no color in my hair so it wasn't as if I was coloring previously colored hair. When I emailed them I got the response of "just use the root color on all the new growth" with no other instructions. Ok...so use one bottle over my whole head for how long? Do I still put it on the roots, time it, then add it to the ends? Called eSalon and was told what to do but the color is completely lackluster. Barely even looks like I colored my hair. Just overall very disappointed and I feel I would have had a better experience going to Sally's.
Hello Christina,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Hello Lauren,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer A.
June 17, 2024
Not the color I want
POSTED BY:
Jennifer A.
June 17, 2024
This is the fourth time that I have got the same color when I have asked for no red tints I still got the same color each time. So I’m done
Hello Jennifer,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Pam F.
June 16, 2024
Waste of money
POSTED BY:
Pam F.
June 16, 2024
It didn’t cover my gray fully. It made my hair super dry. I had high expectations after seeing so much in internet but turned out to be hopeless.
Hello Pam,
We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Liane H.
June 16, 2024
Didn’t cover my grey
POSTED BY:
Liane H.
June 16, 2024
I left it on longer and didn’t cover all my grey very dissatisfied
Liane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Keri P.
June 15, 2024
Did not cover my grey at all
POSTED BY:
Keri P.
June 15, 2024
I just used my personalized color and it did not cover my grey roots at all. I am very disappointed.
Keri - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
