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The colour is lovely but unfortunately my greys still show. I followed the instructions and coated the areas that needed it. I will go back to box dye, cheaper and covers my grey!
Rebecca - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Rhonda S.
October 7, 2024
Scam
POSTED BY:
Rhonda S.
October 7, 2024
It did not color my hair and I did everything step by step. Wow just wow
Rhonda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Klaudia S.
October 6, 2024
Waste of time
POSTED BY:
Klaudia S.
October 6, 2024
First box I had the colour came out way too dark. That was May this year. Ok, no biggie I thought. They have free colour adjustment. So that's what I did, I asked for more copper, lighter shade. Less brown, earthy, more vibrant. Simple enough, right?
Except I waited 5, YES FIVE, months for that "colour correction" set. I just did it today. Nothing's changed. They literally sent me the same stuff as before. I haven't coloured my hair in between, to be able to certainly get the colour I wanted.
Yup, not going to happen apparently. I'm going to box colour. Smells more of ammonia, but at least I don't have to wait 5 months and come out with a wrong colour. Gingers beware! Unless you want your hair brown. Then you are in the right place.
Hi Klaudia! We are truly sorry to hear the reformulation took so long and didn't the color didn't change. Please check your emails, we got back to you to help you further.
POSTED BY:
Naomy F.
October 5, 2024
Not the color I wanted.
POSTED BY:
Naomy F.
October 5, 2024
I was wanting to go from dark brown to black and it never went black.
Naomy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diane D.
October 4, 2024
Custom color
POSTED BY:
Diane D.
October 4, 2024
The color is perfect but for the price the color should last longer!
Diana - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Sarah S.
October 4, 2024
Poor grey coverage
POSTED BY:
Sarah S.
October 4, 2024
I was very disappointed with the grey coverage of this permanent color. Color performed more like a semipermanent rather than permanent which I selected to ensure grey coverage. This product covered only about 25% of my grey with the other 75% transparent and clearly visible. The color was ash, however, the ash tone is not present the color was a copper/redish tone.
Sarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Stephanie M.
October 3, 2024
Orange roots
POSTED BY:
Stephanie M.
October 3, 2024
The colour didn’t do anything to my hair and gave me orange roots and I still have brown hair…
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Leah J.
October 3, 2024
Wrong color
POSTED BY:
Leah J.
October 3, 2024
It wasn't the color I had chosen the products good just didn't turn out right.
Leah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lianne J.
October 3, 2024
Good colour poor grey coverage
POSTED BY:
Lianne J.
October 3, 2024
Dyed hair and after first wash greys already showing so very disappointed
Hi Lianne! We are sorry to hear about your greys not being fully covered. Please check your emails, we got back to you to help you further.
POSTED BY:
Jennifer P.
October 3, 2024
too dark
POSTED BY:
Jennifer P.
October 3, 2024
I like the first color, I wanted it readjusted to cover the grays better. I dont like this color at all. I'm trying to steer away from such a dark tone but this went to just black
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Patricia D.
October 1, 2024
Color didn’t cover grays
POSTED BY:
Patricia D.
October 1, 2024
The package and the presentation outstanding, a beautiful color but didn’t cover the grays. I followed the instructions as noted but it didn’t work.
Hello Patricia,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. :)
POSTED BY:
Sindhoo O.
September 30, 2024
It damaged my hair so badly
POSTED BY:
Sindhoo O.
September 30, 2024
Color was good but my hair was so damaged I would rather never apply this to my hair again.
Hi Sindhoo! We are so sorry to hear your hair felt damaged. Please check your emails, we got back to you to help you further.
POSTED BY:
Judith G.
September 29, 2024
Colour change
POSTED BY:
Judith G.
September 29, 2024
My colour was almost the same as my natural colour but over the following weeks it turned a ginger shade which is most unpleasant & will take months to grow out. No mention of this happening was made when I purchased. I would never have used the product had I known. No warning was given.
Hi Judith! We are so sorry to hear about your color results. Please check your emails, we got back to you to help you.
POSTED BY:
Kailey M.
September 29, 2024
Came out light red
POSTED BY:
Kailey M.
September 29, 2024
I did this on virgin hair with highlighted ends. Instead of medium blonde I got a light copper red on the virgin hair and something like medium-ish blonde on the tips. Problem is it looks gross- roots aren’t supposed to be warmer/lighter than the ends. I followed the instructions and did the ends last, but seeing how awful it looks on the virgin part- the majority- makes me think whoever mixed the color (Samantha) just picked the wrong color. So frustrating. I do not recommend and I’m definitely not coming back. I need to book a real salon appointment now to fix this.
Kailey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jessi C.
September 28, 2024
Wrong Shade
POSTED BY:
Jessi C.
September 28, 2024
I order a medium blonde copper color. What I got was a dark violet red color, I had to go to my hairdresser to get some of it stripped out. Would've had better luck going to Sally's and getting color from them.
Jessi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jesse A.
September 27, 2024
Incredible presentation but mixed results
POSTED BY:
Jesse A.
September 27, 2024
So, I will preface this by saying it was fully my own fault for misunderstanding what colour I'd receive based on how dark my base hair was, but it is true that I wasn't satisfied at all by it. When I contacted customer service to express this, not only were they incredibly reasonable but upheld their colour guarantee promise and listened to all of my concerns. I do intend to try this product again and will most likely review then to confirm my thoughts, but solely based on this experience I would just want to inform anyone with about medium brown hair that this shade (medium brown red copper) will be very very subtle on you. Perhaps that's what you're looking for, but I truly just wanted to have a brighter red copper shade, which is why this is 3 stars. The packaging was as beautiful and well organised as the adverts suggest, the smell of the product was much milder than box dyes I've previously used and the texture of my hair did generally feel brilliant after. If you're scared of trying, definitely do give it a go but don't feel afraid to contact them concerning exactly what you want.
Jesse A. - Thanks so much for sharing your feedback with us. We're so happy to hear that you love our service and our Colour Experts could rectify this situation with a colour that will better suit your needs. We look forward to hearing more of your feedback in the future. As always, do not hesitate to contact us if you have any questions. Thanks again for choosing eSalon!
POSTED BY:
Tammy B.
September 27, 2024
Not as expected
POSTED BY:
Tammy B.
September 27, 2024
Don’t like the colour and the dry feeling it gives my hair. Also not happy that Klarna is showing that a payment is due for next colour when I have paused my plan and would like it cancelled altogether
Hi Tammy! We are sorry to hear your results are not meeting your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Kat B
September 26, 2024
Wrong color
POSTED BY:
Kat B
September 26, 2024
I asked for a lighter hair color because my hair always lightens during the summer. Turns Strawberry Blonde. It now is a true COPPER PENNY color, shiny and very pretty, but certainly not LIGHT, not Blonde, not Strawberry. Nothing like what I wanted. I am seriously disappointed in eSalon for the first time!!! I asked for a LIGHTER color! I’m not happy at all.
Kat - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carrie B.
September 25, 2024
Unhappy with how the color turned out
POSTED BY:
Carrie B.
September 25, 2024
I tried esalon because my sister has been using it for quite some time and likes it a lot. If you want a normal shade of hair then I'm sure esalon is fine. However, I was definitely looking for something more vibrant and had uploaded a picture to show my faded, brighter copper color. From the choice of esalon's pictures online it looked like my choice would match the roots I currently had and that I choose a bright enough color. However, my first warning that I would not like the result should have been the email from the colorist saying they wondered if I wanted to go even lighter because they were afraid the color I choose was too dark??? I said I would like the lightest copper possible based on the example I uploaded. The result was my hair went to DARK COPPER instead of light copper and even though the company offered me a free color because I didn't like how my hair turned out I have to strip this color out of my hair because I cannot use a lighter color as it currently is. Now I would like to say that the dark copper is a nice shade, and I've received a lot of compliments, but it is not what I wanted. I believe the colorist didn't include the right developer to lift my color more. The lady that used to do my hair used a higher developer. I know this for a fact because she told me and my color was much more vibrant/bright. She stopped doing hair which is why I decided to try this company.
Hello Carrie,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
POSTED BY:
Leslie S.
September 24, 2024
Won’t wash out
POSTED BY:
Leslie S.
September 24, 2024
I liked how easy it was to order a customized color and the cute packaging. The color was more or less what I wanted.
I got a demi permanent which is supposed to wash out after 24 washes.
However, it’s been 80 + washes using mostly clarifying shampoo, and my hair isn’t back to what it was. I’m pretty sure it’s permanently stained now which is not at all what I expected or wanted.
Leslie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
theresa B.
September 23, 2024
terrible
POSTED BY:
theresa B.
September 23, 2024
my last one here was way to black and burnt my head I have burn bumps all over the place I amnot happy at all I want a refund for this one .
theresa - We truly appreciate your feedback and sincerely apologize for your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carly S.
September 23, 2024
Not at all the colour i asked for
POSTED BY:
Carly S.
September 23, 2024
Luckily i did a strand test before applying this colour all over!
I mixed up the contents as directed and it looked very red...not at all like the colour i asked for. So decided to do a strand test....well im glad i did. My hair strand went BRIGHT RED!!
If i had applied this all over and ended up with bright red hair i would have been fuming!
Still not happy that i have paid for a hair dye that I can not now use
Hi Carly! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Cynthia R.
September 22, 2024
UNSEALED
POSTED BY:
Cynthia R.
September 22, 2024
I was so excited to get my Esalon Hair color. Well this is not what expected. Hair color was spilled all over! Total huge mess. I want a refund. Very unsatisfied.
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle O.
September 21, 2024
Wrong red
POSTED BY:
Michelle O.
September 21, 2024
I wanted to like this but no. First, the color was too runny after mixing. It was dripping down my neck. Second, I told the colorist to stay away from the bluish dark red. Unfortunately, that’s what I got. It’s way too dark and no bright red like I asked for. Third, the entire step where you have to mix the remainder of color with water and dump on your head then massage in…that was an entire waste of time and ended up being one big mess. Sorry salon, this is not for me. I’m going back to Madison Reed.
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ronelia L.
September 20, 2024
It was nice but
POSTED BY:
Ronelia L.
September 20, 2024
I was kinda disappointed with the outcome. It’s not the color I had in mind - dark brown and i wanted the lighter one. I was really excited with your products though.
Ronelia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Margaret H.
September 20, 2024
The developer leaked all inside the box!
POSTED BY:
Margaret H.
September 20, 2024
The developer leaked all inside the box, so I couldn't try this adjusted color formula to see how it came out. That was a waste of $35! Disappointed
Margaret - We're truly sorry that latest order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Miss C P.
September 18, 2024
Colour came out Black not brown or copper or red.
POSTED BY:
Miss C P.
September 18, 2024
I've been with esalon for a while now and never had any previous issues with the hair dyes I have had so this is a first.
I opted for a colour change dark brown copper red which was agreed with the colourist.
Put this onto my hair within 2 washes the red faded and left a cool dark black overall colour on my hair (not happy to say the least) Black hair does not suit me or my skin tone.
Sent an email via customer services, no response, rang the customer services explained the situation and how unhappy I am, the person who I spoke to was rude, no customer services manners/skills at all (work on that)
I was then offered a free colour which I declined no red colour is going to sit ontop of black hair so your alternative was not accepted, I asked for a refund which I was granted, however due to your mistake and how unhappy as a consumer I am you should of as well offered me a gesture of goodwill, which you did not do.
Poor customer services.
Unhappy customer due to the colour not being correct I can even upload you a photo of the black hair if you like to show you this hair dye is not the colour its suppose to be (black) which I did not order black.
And long time to deal with my enquiry had I not chased it up myself.
I do not recommend this esalon any longer due to the faults listed above and poor customer services.
Mia - We truly apologize for any delay. We have reached out to you via email so, keep an eye on your inbox for more details.
POSTED BY:
Sinead M.
September 16, 2024
Still no sign of order
POSTED BY:
Sinead M.
September 16, 2024
Order placed on the 1st of September apparently shipped on the 6th and still no sign of it. Can’t get in touch with customer service and tracking details not working !!
Hi Sue! We are sorry to hear you didn't like the color. Please check your emails, we got back to you to help you.
POSTED BY:
Saraletha S.
September 16, 2024
NOW I'M BALD
POSTED BY:
Saraletha S.
September 16, 2024
I woke up the next morning and had a big ball spot in the top of my head. Had to cut all my hair off because I couldn't cover up the bald
spot it was so evident. I did not want to go bald. Now I have to walk around like this wigs are too expensive.
Saraletha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
C DKC
September 15, 2024
missing material
POSTED BY:
C DKC
September 15, 2024
Nice color and items received on 1st purchase HOWEVER, just received 2nd purchase last week and went to start my hair day before work, and one of the items that helped me a lot was the application brush. Unfortunately, there was no application brush sent this time so, not sure that I'll keep getting this product if I cannot depend on receiving all of the items.
C DKC - We truly apologize for the Tint Brush issue. We have reached out to you via email, so keep an eye on your inbox for more details.
POSTED BY:
Beyza K.
September 15, 2024
Color didnt match with my natural dark brown color and grays are not covered
POSTED BY:
Beyza K.
September 15, 2024
I have a dark brown hair with few grays which is the reason i dye my roots mostly without full coverage. The amount of the product included in the set is more than i needed and i put everything in the color bottle into developer i had to use it all at once. I should have combined the color and developer outside of the developer’s bottle. But then i had select roots coverage only so I thought the amount would be customized for that too. I could definitely used it two times then could have been well worth assuming it actually worked. I ended up having a red hue in the roots and where i used rest of it randomly in my hair i have now dark red highlights without any coverage in grays. I added a note and pictures for my second order as I still want to give it a try and if it works better this time i will update my review and continue my subscription. Otherwise i will have to cancel it. Also i added the new root concealer like a powder one with my order which is completely useless for $18. It doesnt stick on the hair itself but the scalp only. I end up having a big dark mark in my scalp while grays are visible and looks so obvious. System doesnt allow me to submit a review for that item.. but wanted to mention about that here as i had high expectations based on its price. Overall the box the set comes in very appealing made me feel very special and the root concealer comes in a high end durable container with a mirror but both items in my order didnt meet with my expectations. If it worked i wouldnt care about its high end price too but if i will end up wasting my time and money without satisfying results then no reason for me to stay as the customer. I will come back to provide an update after I receive and try the color set with the requested updates to the color.
Beyza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Helen A.
September 14, 2024
Different custom colour delivered then requested
POSTED BY:
Helen A.
September 14, 2024
I ordered a copper all over colour to cover previously highlighted hair. I received a golden brown for roots only. Will not buy from eSalon again.
Hi Helen! We apologize for any misunderstanding with your color. Please check your emails, we got back to you to help you further.
POSTED BY:
Gina F.
September 13, 2024
Disappointed
POSTED BY:
Gina F.
September 13, 2024
Just got my package today. I was so excited until I opened the package the dye was spilled all over the items inside the box! I only gave one star to place the review. Otherwise I’d give it no stars.
Gina - We truly apologize that the hair color bottle leaked. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jennifer M.
September 13, 2024
My shipment was completely destroyed
POSTED BY:
Jennifer M.
September 13, 2024
Came home to my package today and it had been crushed and leaked soaking through the box. I’m going to have to consider buying products locally. A complete waste of my money. Very disappointed.
Jennifer - We're so sorry that you received a damaged order. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Zaina S.
September 12, 2024
It’s not covering my grays well
POSTED BY:
Zaina S.
September 12, 2024
This product was amazing at first but that couple of orders I’ve been applying it intensively to my grays and it’s not covering well. My hair turns into this brassy ugly brownish shade after two weeks.
And yes, I use the protective shampoo regularly, stopped using any other products.
Sadly going to cancel my hair color membership as it’s not working well for my hair
Zaina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Erin P.
September 11, 2024
Looked great at first
POSTED BY:
Erin P.
September 11, 2024
Easy to use set with the perfect amounts and was really pleased with the initial colour. Unfortunately it faded from darkest brown to an orangey colour and now I’m finding it hard to cancel. Ita a great idea but I don’t recommend
Bonnie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kimberly G.
September 11, 2024
Worse hair color EVER
POSTED BY:
Kimberly G.
September 11, 2024
I’m a natural blonde. I was sent an email that they were adjusting my hair color. I did exactly what I’ve done numerous times. I got out of the shower. My hair is almost black/brown/gray. WTH. I called them very upset. I can’t leave my home. I’m so pale my hair is way too dark. Someone definitely didn’t know what they were doing by adjusted my color from a blonde 7 to 10. I have court Tuesday. This better get straightened out. Don’t EVER adjust my color ever again. Screw your suggestions lady.
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
YVETTE M.
September 8, 2024
SHIPPING TAKING AT LEAST A WEEK!!!!!
POSTED BY:
YVETTE M.
September 8, 2024
I began my journey with this company during Covid. The past year (more/less) has been taking at least a week to ship out my order. I sometimes call and order a couple boxes because you are unable to order more than only 1 box online. I love my color but the shipping is super frustrating!!! I'm hanging on by a single strand eSalon. Do better!!!!
Yvette - We’re truly sorry for the delay in processing your orders. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julie N
September 8, 2024
Used to be good
POSTED BY:
Julie N
September 8, 2024
This product used to be good. The quality got worse. The actual color that they sent me changed without me making any adjustments to my order. The website won't let me quit, and now it feels like another horrible online experience after years of being a reliable resource.
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jenna M.
September 6, 2024
I requested brighter
POSTED BY:
Jenna M.
September 6, 2024
This is very dull with a hint of red. I was thinking more Addison Sheperd from Gray's anatomy or a brighter and bold red brown with still warm undertones. It just looks light brown to me with a hint of red in the sunlight.
Jenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Raquel A.
September 6, 2024
Yuck
POSTED BY:
Raquel A.
September 6, 2024
When I stared with the company we worked on the color. It didn’t take long before we got the color I wanted and the softness and shine It was even better than I thought it would be. After several years passed something changed. My package was the same but not the results. Were different. Now my hair is dry and unmanageable. But my color stays the same. That’s the only reason I stay with the company. Ido not recommend this company to any one. Again my hair is so dry dry I could only keep it in a bun. Sad
Raquel - We’re truly sorry for any disappointment with your results. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Karen T.
September 5, 2024
Don't use
POSTED BY:
Karen T.
September 5, 2024
Been colouring my hair for 40 years this colour madr my scalf so itchy and sore
Hi Karen! We are so sorry to hear that. Please check your emails, we got back to you to help you further.
POSTED BY:
lucero del carmen E.
September 5, 2024
I could never dye my hair
POSTED BY:
lucero del carmen E.
September 5, 2024
I was very excited with your proposal for salon results at home, I sent reference photos where you could clearly see that I wanted copper (orange) hair, my colorist sent a brown color, I was disappointed but they offered to send me another color, it never arrived and in the package only the entry of the product appears on August 19, I bought the kit from the first days of August, a month has passed and my hair is still the same color, I already canceled my subscription, it was very easy, but it was still loss of money.
Lucero del carmen - We’re truly sorry that our color did not meet your expectations and your reformulated color did not arrive. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Stoyka V.
September 4, 2024
Colour is not what I want
POSTED BY:
Stoyka V.
September 4, 2024
Hello
The colour is red I don’t like l was looking for medium blond with pink
Kind regards
S V
Missy - We’re sorry to hear that you do not wish to try the color. Should you decide to try it, we hope to continue helping you find hair perfection! Please let us know if there is anything else we can do to help!
POSTED BY:
Kristen Z.
September 3, 2024
Customer service shipped out a week late then blamed on me
POSTED BY:
Kristen Z.
September 3, 2024
I knew I was going to have a tight timeline so I planned to have a shipment a month in advance. My custom color was shipped out on August 28th when I scheduled it for August 21st. Even with the 1-3 day processing time this was by all means late.
I was berrated and argued with by an unempathetic customer agent. I’m doing a cross country move and now am going to be 4 weeks past due by fault of esalons logistics. But yet have told it is my fault.
They will leave you high and dry
Kristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jan A.
September 2, 2024
Did not take care of the brassy red tones
POSTED BY:
Jan A.
September 2, 2024
I have used esalon and lot and the last three formulas all say they will fight the red tones and they simply don’t. Very disappointing. I think I need to develop a new plan.
Jan - We apologize that your hair color wasn’t what you expected. Not to worry, our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Madeline M.
September 2, 2024
Great kit- terrible communication with stylist- not happy with results
POSTED BY:
Madeline M.
September 2, 2024
I appreciated all the extras and how well the package is put together. Needed a second bottle though and had to make it stretch. I have shortish hair so that is something to note.
I’m upset about the color itself.
Hello Madeline,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Anadi J.
September 2, 2024
Pathetic color output
POSTED BY:
Anadi J.
September 2, 2024
I used the color on my hair before such an important event.I washed my hair after color and saw, that My roots were still all white and gave a red color shade just as henna.I was so embarrassed at the event as everyone was laughing on me that what I had done to my hair.And the hair became so rough and entangled. And most importantly the color output was zero as if it all just washed away.I had to apply my normal black color to cover the red shade ,just the very next day.Its too bad.Will never refer it to anyone.I deserve a refund.
Hello Anadi,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kristi A.
September 1, 2024
No Thanks
POSTED BY:
Kristi A.
September 1, 2024
It really made my hair a weird, unnatural color.
I hadn't even used the First box and the 2ns unwanted box arrived.
Kristi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email, so eep an eye on your inbox for more details.
POSTED BY:
Carina M.
September 1, 2024
Color is completely wrong
POSTED BY:
Carina M.
September 1, 2024
I don’t like to leave negative reviews but this color is nowhere what I thought I’d be getting and it’s way too expensive to be this far off. I don’t know what caused it, if it’s the color design or the product, but I was supposed to have a copper/auburn and my hair is basically maroon. My roots are almost black. I get color closer to what I want for $8 at Target, and now I’m stuck with this unless I want to fry my hair even more. Really expected better for the price. I hope this is a fluke because the premise of this company is something I really wanted to support.
Carina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Agne V.
August 31, 2024
Disappointed with the colour
POSTED BY:
Agne V.
August 31, 2024
The colour turned out to be nothing like what I ordered. I chose a colour similar to my natural, wanted to make it more bright snd vibrant, not to totally change it into a completely different colour. Very disappointed. Delivery also took a very long time. Plus point - easy to use and covers grey hair.
Hi Agne! We are sorry to hear the color didn't meet your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Julie A.
August 30, 2024
No shine
POSTED BY:
Julie A.
August 30, 2024
I was so excited to get my product but I'm so disappointed it left my hair color very dull looking with no shine at all. The kit was amazing!! But the product needs great improvement for me to use again.
Julie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Janice M.
August 30, 2024
Permanent color
POSTED BY:
Janice M.
August 30, 2024
I asked for no ammonia and they never looked at the last comments and proceeded to give me ammonia in my color. They change colorist all the time so you never have the same one so no one knows what the last one was doing. Will not continue using them.
Janice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rush
August 29, 2024
really unhappy
POSTED BY:
Rush
August 29, 2024
never changed any colour ,not enough grey coverage and chemicals in it lead way too much of hairfall.
Hi Natalie! We are sorry to hear your color came out darker than expected. Please check your emails, we got back to you to help you further.
POSTED BY:
Jill C.
August 28, 2024
Not what I expected
POSTED BY:
Jill C.
August 28, 2024
I ordered the color in light brown. I did a strand test, but apparently it wasn’t enough to show that it would turn my hair a dark auburn. It’s not a bad color, but not what I expected. I wanted to just cover the gray with my natural color, which is what I ordered. Usually esalon’s colors work out fine, but not this time.
Hello Jill,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janet F.
August 28, 2024
Gray coverage
POSTED BY:
Janet F.
August 28, 2024
I still did not get the gray (white) coverage I should get. I like the color but still had gray around the face line I should not have had.
Hello Janet,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Hello Dana,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Natasha D.
August 26, 2024
Disappointing
POSTED BY:
Natasha D.
August 26, 2024
When I put the dye in there was Alot purple, but after rinsing it was just a deep dark brown with no purple hue to it. Wasn't what I wanted. This dye cost too much to not get the results I was expecting.
Natasha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelly S.
August 26, 2024
Not the color I wanted
POSTED BY:
Kelly S.
August 26, 2024
Fortunately, I did a strand test before covering my whole head. I really did not like the new color mixed for me. 😢 I wanted a little more red color instead of all the brown but they removed all the copper color which was my favorite part.
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Rosa P.
August 26, 2024
Just okay
POSTED BY:
Rosa P.
August 26, 2024
Wasn't as happy with the color as I thought I would be, After 3 days I had grays showing again. I also noticed in the shower how bad it stripped my hair of any moisture. It didn't leave my hair feeling good at all. I however loved the convenience of the whole thing it just seemed easy to mix and apply. I did not like how long it had to stay on my head but hopefully it's because the stuff in it was more gentle (I don't know) sure did not smell that way. I am just being completely honest. There was nothing that made me think this was any different from store bought products besides the price being more expensive. I did like that they gave me the opportunity to try it before spending alot money on it. Not sure yet if I will keep purchasing.
Rosa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Charlotte G.
August 24, 2024
Excellent colour, but doesn’t last
POSTED BY:
Charlotte G.
August 24, 2024
I was excited to try this as I’ve been using box dyes since I was a teenager and had never quite found the right fit. The instructions are clear and the resulting colour is excellent and exactly what I wanted. But I’m sad to say by the time the refresher came around my whole head needed doing again :( not sure if it’s due to the summer sun or what but a refresher doesn’t quite cut the mustard. Disappointing.
Hi Charlotte! We are sorry to hear your color doesn't last. Please check your emails, we got back to you to help you further.
POSTED BY:
Amy M.
August 24, 2024
Missed the mark
POSTED BY:
Amy M.
August 24, 2024
Was the first attempt at a color change. It’s definitely more blonde with the added gold but I that canceled out the copper for the red in the photos I sent. It’s just blonde now, no red/strawberry at all.
I’d like to order early for the next try but would like to hear how you’d like to change it to fit the strawberry blonde color better. Thanks!
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Victoria N.
August 24, 2024
Blonde roots!
POSTED BY:
Victoria N.
August 24, 2024
I am unsure what went wrong but my roots are bright blonde now! This was supposed to be a darker shade than my last color but somehow something went wrong!
Victoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julie R.
August 23, 2024
Colour outcome
POSTED BY:
Julie R.
August 23, 2024
I was disappointed as it didn’t cover all my grey, I will not be purchasing again
Hi Julie! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
POSTED BY:
Anon
August 23, 2024
No change
POSTED BY:
Anon
August 23, 2024
If you have dark hair like me (very dark brown, seems black), I do not recommend. I wasted time and money. My hair colour did not change at all. I followed the instructions provided and videos yet no colour change for me. Also, it changed my hair's texture :/
Linda - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
Shannon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Becky G.
August 21, 2024
Leak
POSTED BY:
Becky G.
August 21, 2024
When I opened the package, the developer lid was not on properly and had leaked inside the packaging
Hi Becky: We are sorry to hear your color leaked. Please check your emails, we got back to you to help you further.
POSTED BY:
Simona Katarína H.
August 21, 2024
Disappointed
POSTED BY:
Simona Katarína H.
August 21, 2024
I was hoping to touch up my ginger roots.
Usually i go to the salon and get a nice orange like ginger color like really nice red head.
And now I just fucked up my hair with this custom color.
I filled everything in on how i would like it to be and in the end I am stuck with a fucking orange ish brown.
You can still see where i had my grown out roots and overall it’s not at all what i requested.
So just gonna have to go to the actual salon and not this basically more expensive online drugstore alike box hair dye 🥲.
Definitely do not recommend for ginger colours.
Maybe for brown or black but still it’s just like a normal box die and feels like it.
Simona Katarína H. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
POSTED BY:
Natalya S.
August 21, 2024
Tried it twice, wasn't nice
POSTED BY:
Natalya S.
August 21, 2024
I got the offer that came with 2 sets of color. The first application, I followed the instructions, and my roots actually ended up lighter somehow. It did make my overall hair shiny though. Tried the second application today, kept color on for 45 minutes, and my roots still didn't get to the "dark brown ash" color. I'm definitely going back to Madison Reed.
Hello Natalya,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Niharika N.
August 20, 2024
Hair color
POSTED BY:
Niharika N.
August 20, 2024
Unfortunately I'm not happy with the product. This did not cover my roots at all. First two times I thought because of my previous hair colour , but even after 3 uses still no coverage.
Hello Niharika,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jean W.
August 19, 2024
HATE
POSTED BY:
Jean W.
August 19, 2024
I’ve been in tears for an hour my colour followed to the letter of the instructions is hideous, it’s just vile, it’s going to cost me a fortune to get fixed , I’m going to have to strip it out several times it’s nothing like even the written colour diagram. My hair condition is now destroyed it’s dry as straw and only going to get worse.
Hi Jean! We are so sorry to hear you weren't happy with your custom blend. Please check your emails, we got back to you to help you.
POSTED BY:
Rebecca O.
August 19, 2024
Does not match or even near my color
POSTED BY:
Rebecca O.
August 19, 2024
This product is nowhere near the desired color. It made my hair bright light orange. I also haven’t used last time they sent this to me and I’m cancelling
Hello Rebecca,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alice F.
August 19, 2024
3rd TRY Still Not Right!
POSTED BY:
Alice F.
August 19, 2024
I'm so disappointed that this is so hard for them to get right. I've even sent pictures of the color I want and still they got it wrong. I'm not sure if I should even try again..
Alice - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Leah D.
August 19, 2024
Not great
POSTED BY:
Leah D.
August 19, 2024
I followed the instructions very carefully my hair came out with lovely roots and the rest of my hair lighter. bit of an expensive way to trial something out. The fancy personalisation was a nice touch but product definitely not. I’ll stick to my shop bought dyes
Hi Leah! We are sorry to hear your color didn't come out as expected. Please check your emails, we got back to you to help you.
POSTED BY:
Sabine P.
August 18, 2024
color leaked due to cap not closed
POSTED BY:
Sabine P.
August 18, 2024
Unfortunately, I can't use the color because the cap was not closed properly and had leaked throughout the box. I like to cancel my subscription and it's not straightforward.
Sabine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mireille K.
August 18, 2024
made my roots darker
POSTED BY:
Mireille K.
August 18, 2024
Hi, this was my first time trying eSalon. I was so excited to give this a try and was truly impressed with the way eSalon works. However, I just tried the kit that I was sent and I'm devastated. The color I was sent was too dark. it didn't lighten my roots at all!! In fact my roots are now darker (very dark brown). I can't find any customer support on this website, so i'm not sure how I can contact the specialist. I have an important work trip at the end of the week and I have no idea how I'm going to fix my hair by then. i have blonde highlights, with extremely dark roots now. Although I stayed away from coloring my highlights, i did notice that they got a little darker after I washed my hair. Please help!
Mireille - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Natalya C.
August 18, 2024
Medium brown which was Not for my hair unfortunately.
POSTED BY:
Natalya C.
August 18, 2024
My natural hair is dark brown. I got medium brown Made my roots light and my hair very dark, twice. First time I thought maybe i got wrong color, expressed my concerns and got a different formula which lifted my Roos but made my hair now almost black instead of medium brown. It might be just not for my hair type. Very disappointed since I had had high expectations from this product. I Will have to remove that dark color to dye my hair medium brown with a different brand I like, and should have stuck with.
Hello Natalya,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy M.
August 18, 2024
Terrible terrible
POSTED BY:
Wendy M.
August 18, 2024
Absolutely want to shave my head after color master adjusted my color. Horrible
Wendy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over the phone. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracey W.
August 15, 2024
Not happy with the outcome .
POSTED BY:
Tracey W.
August 15, 2024
Didn't cover my gray , and it doesn't look like anything changed !
Hello Tracey,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Paula T.
August 15, 2024
On the fence - still orange/pumpkinish hair
POSTED BY:
Paula T.
August 15, 2024
I decided to try this product as the box products gave my hair an cinnamon with a bit orange or brassy tone that popped up on occasion. I can't always tell by looking at my own hair, but I immediately noticed cinnamon along parts plus the first comment out of my sister's mouth was "your hair is orange." I ordered a darker color, more brownish with ash, not because I want brown hair but because I'd hoped it wouldn't have the gold tones that appear to turn orange/pumpkin/red tones. I'm not sure if I'll order again as the results are following the same trend. The color isn't horrendously bad, but it makes me nervous if I can't see all of my hair, wondering what everyone else sees, when I already dislike having pumpkin hair! I appreciate the dye cleaner as I ended up using it on my skin as well on the walls which were hit with past hair dye experiences. The box is nice, and the customer support dept. was responsive with very fast response when I emailed regarding my concern about instructions noting to use on my roots only (I'm not sure why just roots - they said I could use on all of my hair, but the sections other than the roots would be darker - I ended up with darker roots but not darker on the rest of my hair.). It seems like a good service though.
Hello Paula,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Holly B.
August 15, 2024
Good dye, but totally wrong colour match
POSTED BY:
Holly B.
August 15, 2024
I wanted a red to dye my hair in between salon visits. I picked esalon as all box dye for red hair is just vibrant red and I wanted my more subtle coppery tone. I matched to the copper I wanted and I was sent a root colour and lengths. My roots are now a totally different colour to my length. The roots look great, but the length is the bright neon red I didn’t want. I look pretty ridiculous if I’m honest!
Hi Holly! We are sorry to hear your color was different from you've expected. Please check your emails, we got back to you to help you further.
POSTED BY:
Elysia T.
August 14, 2024
Easy, good color coverage, just not the color I want
POSTED BY:
Elysia T.
August 14, 2024
Instructions are great - videos are amazing. It was so easy. Took me an hour, start to done and dry. My hair is so soft and shiny. Unfortunately I don’t love the color - the tone came out very yellow, almost orange on my natural blonde, which was my biggest fear. Hoping to find a way to get in touch with someone so I don’t have to live orange until my next color shipment. Contacting customer service is limited to phone during business hours or messaging my stylist for my next shipment.
Hello Elysia,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cecille W.
August 14, 2024
Can you say BRASSY?
POSTED BY:
Cecille W.
August 14, 2024
Turned my blonde hair Orange/ Brassy. I’m furious and wish I’d never heard of your company. I followed the instructions to the letter.
Hello Cecille,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Clair E.
August 13, 2024
Sent my roots orange
POSTED BY:
Clair E.
August 13, 2024
This colour sent my hair orange. A Demi permanent colour was sent to correct! I now have orange roots and dirty blonde hair
Hello Jennifer,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Nanay N.
August 13, 2024
Not fully covering my gray white hair
POSTED BY:
Nanay N.
August 13, 2024
Update:
After a day of coloring my hair (8/12/24) the color was totally washed out and I felt I have more gray hair. I wished I can send you an updated pic and vid of my hair to correct the color before sending to me again.
I followed all instructions including time but still not covered with the color I received. Felt it just wash the color away when I washed my hair. Tried for the 2nd time and still the same. After the 2nd order, I stopped already. I really like to use it because very convenient and easy to use but the color I think not suitable for me.
Hi Liberty! We are sorry to hear your color went orange. Please check your emails, we got back to you to help you further.
POSTED BY:
Janet B.
August 12, 2024
It didn’t color my grey at all.
POSTED BY:
Janet B.
August 12, 2024
I don’t really like this right now. It dodn’t color my grey at all. Going to let it dry and see how it looks but not sure if I will keep the subscription.
Janet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please reach out to us at [email protected] as your email is encrypted and you will not receive correspondence from us. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Alexis S.
August 12, 2024
Hair fell out
POSTED BY:
Alexis S.
August 12, 2024
My hair is now coming out in clumps. It’s a nightmare. And my scalp has itched for the past week. :(
Hello Alexis,
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Hi Emily! We are sorry to hear your color didn't turn out the way you wanted. Please check your emails, we got back to you to help you further.
POSTED BY:
Jody F.
August 9, 2024
Harsh for my once healthy hair
POSTED BY:
Jody F.
August 9, 2024
I had beautiful healthy auburn shiny hair. I thought I’d try this after hearing about, pckg so cute, easy to use, liked the color at first, but after first wash faded, not enough grey coverage and hair started falling out. Hair became frizzy and very dry. Will be returning second pckg that just arrived and canceled my account. So sorry.
Jody - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Hello Barbara,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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