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Hello Lisa,
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa V.
December 17, 2024
Awful hair like cotton wool and wrong colour
POSTED BY:
Lisa V.
December 17, 2024
Awful hair like cotton wool and wrong colour!! I have just dyed my hair with the colour I asked for, it is NOT medium golden brown it is almost black. I also cannot get a brush through my hair it is so damaged. I am gutted and will never use again.
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lacy B.
December 17, 2024
Not good grey coverage
POSTED BY:
Lacy B.
December 17, 2024
I have used this a lot and it works great on all of my hair except my greys around my face.
Lacy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kaitlyn B.
December 16, 2024
Color wasn’t what I ordered it was dark brown with no red
POSTED BY:
Kaitlyn B.
December 16, 2024
I am upset I gave this website another chance for hair color and I was sent the wrong color & not everything I ordered
Hello Kaitlyn,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Nareeni - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa B.
December 15, 2024
Turned my hair gray
POSTED BY:
Lisa B.
December 15, 2024
This was supposed to be light blonde. I want a refund. My hair looks gray.
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimberly R.
December 14, 2024
Disappointed
POSTED BY:
Kimberly R.
December 14, 2024
The color seemed different from my first order. It didn't cover the gray and made my hair dry and dull.
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Danell W.
December 13, 2024
Shipping is the worst
POSTED BY:
Danell W.
December 13, 2024
If you actually need to receive the product give yourself at least 2 weeks to actually receive it. Placed an order November 29 and as of December 13th it is still not here. It sat at their warehouse for 5 days after shipping label was created.
Danell - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lila J.
December 12, 2024
didn't work
POSTED BY:
Lila J.
December 12, 2024
i got a brownish purple dye (not even what i asked for) and it didn't work at all. just ended up with my original hair color, and left it very damaged. i followed the directions exactly right, yet it still came out horrible. not to mention the process was incredibly difficult, so many things to mix together and application was very hard to understand in the directions. the fumes from the chemicals almost made me pass out, there's no reason it should've been such an ordeal for nothing, basically wasted my whole day. definitely not buying from y'all again.
Lila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Madeline D.
December 12, 2024
The Worst
POSTED BY:
Madeline D.
December 12, 2024
I don't know if my colorist just doesn't know how to do her job or what the deal is, but my hair is nothing like it was supposed to be. I have medium blonde hair and I ordered a light copper color. My hair turned out DARK brown with a tint of red. Think chocolate cherry. It was nothing like the picture and I don't even know how it turned out so dark unless they made a mistake and sent me the wrong formulation. Even the undertones were completely wrong. I've dyed my hair consistently my whole life so I know it wasn't a problem on my end. I've washed my hair 15+ times in the last two days and now I have to go out and buy color oops to try to get it out. I'm so disappointed. When I emailed customer service all they did was say "oh no! Sorry you don't love your color! Don't dye your hair for 3 weeks or you'll get hot roots!" Then said they would send me my new formulation. As if I would ever buy from them again after this. I'd more like an explanation on how my color is so drastically different than it was supposed to be. Obviously whoever is doing the color formulations doesn't have any actual hair experience. So just beware guys because now I have to pay to strip my hair and hope it doesn't damage it more.
Madeline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email so, keep an eye on your inbox for more details.
POSTED BY:
Denise H.
December 10, 2024
Too dark
POSTED BY:
Denise H.
December 10, 2024
The packaging and what comes in the package is wonderful. Everything is clearly marked with directions. I sent in a photo of my current hair and unfortunately what they sent me was too dark and had no highlights. Just a flat color, which is not what I’m used to with the color that I normally use. Will not be ordering again
Denise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Hello Dawn,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Holli M.
December 10, 2024
Greys are still there
POSTED BY:
Holli M.
December 10, 2024
I didn't have any luck covering the greys with the first kit. I thought I'd give it another try. Same thing! Natural Instincts is less than $10 and at least covers my greys for a little while!
Holli - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer G.
December 9, 2024
No gray coverage
POSTED BY:
Jennifer G.
December 9, 2024
unfortunately, the formula does not cover gray hair.
Hello Jennifer,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather G.
December 8, 2024
The worst color experience!!
POSTED BY:
Heather G.
December 8, 2024
Not even close to the color i had picked. Settled on natural hair very unevenly despite following directions to a T!! Will never use again!!
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather C.
December 7, 2024
Still not good grey coverage
POSTED BY:
Heather C.
December 7, 2024
Followed every direction thoroughly and even left on the roots juts a tad longer and still not covering! Super disappointing as this is my 3rd time trying it now.
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Janice S.
December 7, 2024
While the color covers great the first week after that the grey is back.
POSTED BY:
Janice S.
December 7, 2024
Not only does the color not last on the grey/silver it also leaves a brassy tone to my hair that's even worse than normal store brands. I've tried it twice now and the brassiness got even worse the second time.
Janice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Gloria M.
December 5, 2024
Poor product
POSTED BY:
Gloria M.
December 5, 2024
This product did not work at all, I already have to dye my hair again . I get better results with my Walmart product, then this expensive brands.
I need to cancel immediately!
Hello Gloria,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Hello Lais,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel T.
December 3, 2024
Color is fine, did not cover grays
POSTED BY:
Rachel T.
December 3, 2024
The color is fine, not as vibrant as I was expecting. Did not cover the grays... which is a deal breaker for me.
Rachel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Debra D.
December 3, 2024
Disappointed on hair color product
POSTED BY:
Debra D.
December 3, 2024
The color that was sent did not take to my hair. I had to go buy Loreal which did a great job covering my hair. My daughter who is a licensed cosmetologist did my color, and it looked great when it was processing, but when I rinsed my hair the outcome was very disappointing. I'm just waiting for somebody to reply to my messages to maybe figure out why it didn't turn out.
Debra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patricia L.
December 3, 2024
I don't like the stripe look
POSTED BY:
Patricia L.
December 3, 2024
Yesterday, 2 Dec 24, I finally had a chance to use the newest color {Medium Brown (Golden)}. This is the 3rd color I have tried per the colorist Jennifer, and the 3rd fail…for lack of a better term. I feel like I’m back to square one with the “stripe” look on my roots. Granted the 2nd color was off, but better than the first and third. This recent color gave me pause when the color looked so light in the bottle when it first arrived, but it did darken up a bit before using it…whew. When mixed, it did darken up as well, and I left it on 45-50 minutes just in case. But alas, I have that stripe look. I thought it may be the lighting, but today I look like it’s time to color my roots and it was just done yesterday. My husband says it doesn’t look “that bad” and he mentioned that I do have spray to cover it up until we do it again…ho hum. My roots look “tinted”, but not colored and I am far from looking natural with the stripe down the middle of my head. I don’t like spending money to look goofy and I’d like to get away from using the spray on color to look halfway decent, but here I am. I have used all your recommendations, but I don’t see my hair getting lighter to ever match the color/s you recommend. Perhaps others like the stripe look, but it's just not for me...I don't like it. Obviously, these hair products don’t agree with me and my hair and I have lost trust.
Patricia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Barbara M.
December 2, 2024
Wrong color sent
POSTED BY:
Barbara M.
December 2, 2024
Was very disappointed the color was not the same as description. Therefore, it made streaks of red in my hair and very darker than my original color. Very disappointed.
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Charlotte R.
December 2, 2024
The color is still too brown
POSTED BY:
Charlotte R.
December 2, 2024
I guess your idea of light ash brown and mine are very different.
I think we need to go to dark ash blonde. Hopefully this will be more like what I’m looking for.
Thanks
Charlotte - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Tetiana K.
December 1, 2024
Does not work
POSTED BY:
Tetiana K.
December 1, 2024
Totally disappointed, unfortunately. The dye didn’t work at all. After following all the instructions, I applied the dye to my roots, waited 35 minutes, and the result was incomprehensible. I ended up with slightly lighter roots but no color at all. Photo is attached as my current colour.
Tetiana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mario L.
November 30, 2024
Zero Gray Coverage
POSTED BY:
Mario L.
November 30, 2024
We even left the color on for longer than 30 minutes. It was so awful. It just rinsed right out and left all the gray. Went down to Kroger, bought Schwarzkopf Keratin color in Onyx Black and it covered all the gray and delivered amazing hair color. Cancelled this mess.
Mario - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
abbey T.
November 30, 2024
Brown
POSTED BY:
abbey T.
November 30, 2024
I've been dying my hair a ginger orange for years and it's my favorite color. I was hoping I'd like this company but my hair is now brown instead... Not what I was hoping for Not what I was hoping for
Abbey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Paulette P.
November 28, 2024
Root and Hair color
POSTED BY:
Paulette P.
November 28, 2024
My roots took however, my hair is still too light. I don’t know if it’s because I’m only suppose to work the diluted color on my hair for few minutes. The color is light and dull. I did ask for the color to be a little darker but it just looks too light and dull.
I have communicated this with them to add more gray coverage and it's the exact opposite l, it's worse! I'm thinking about ending my subscription due to this. So far not worth the money I have spent to get the same results as box dye
Hello Emma,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Adelina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynette V.
November 24, 2024
Good hair color
POSTED BY:
Lynette V.
November 24, 2024
This is decent hair dye but it is more drying to my hair than L'Oréal les Blondissone, keriton protect haircolor from any pharmacy or store.
I had to go back to L'Oréal
Lynette - We’re so sorry to hear that you were disappointed by the results after using your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
elvia L.
November 24, 2024
made a even colour but so much darker then i wanted
POSTED BY:
elvia L.
November 24, 2024
The shade i ordered was a dark blonde and my hair has come out a dark brown i’m slightly annoyed
Hello Lisa,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Sheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
No name N.
November 21, 2024
Cancel all orders
POSTED BY:
No name N.
November 21, 2024
Cancel all orders. I'm sending back the last order, didn't asked for it. I followed all instructions, didn't work on my hair.
Lotogatasi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen M.
November 20, 2024
Oozing color
POSTED BY:
Karen M.
November 20, 2024
While I was applying the color to my hair the bottle got really warm and started oozing out of the bottle on its own. When I rinsed The color as directed the color did not take to my hair. Called customer service on 11/20/2024 and was kept on hold for 10 mins and then was told their offices were currently closed. Opened chat and explained the situation and was told a confirmation for a free replacement had been emailed, however, the confirmation email only stated that my 'question' would be forwarded to the colorist. I don't have a question. I would like the defective product that I paid for to be replaced. My chat specialist then told me to contact the customer service number that had told me their offices were closed. I explained that I had already gone that route and their offices stated that they were currently closed. This is a simple fix. Be honest. Don't patronize your clients. Stand by your product.
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Elle - We’re sorry that you were unhappy with the results of your recent order. We see that you've left a note for your colorist. Your comments will be reviewed before your next color order is formulated, so we can deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Patricia M.
November 19, 2024
How could esalon get it so badly wrong?
POSTED BY:
Patricia M.
November 19, 2024
Wanted medium golden brown and sent pictures of my current hair to ensure that the colour would be accurate. I was really excited to try this. I've used box colours successfully many times so I felt confident enough to colour at home. I followed the instructions step by step but the outcome was a very light golden brown. Customer service offered me a call with a colourist but I declined, I wasn't going to risk paying for another box when this one was so wrong despite sending pictures. I've bought root spray to cover until I can get this sorted. It was only £10 for the trial but the waste of time and energy for it to turn out so badly has been the most annoying part.
Hello Patricia,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Yashira F.
November 19, 2024
SO SAD.......
POSTED BY:
Yashira F.
November 19, 2024
So, I was really excited about finally dying my hair, since I have been a bit down on myself and have not dyed it in over 3 months... It took me about a year to get my copper color exactly where I wanted it... I saw the combination that the colorist here made me for and it looked like it was going to be just what I asked for! I died my hair as soon as I got it yesterday! I was tracking it! Washed my hair Saturday so I could be ready for it Monday... After doing everything and straightening my hair, I am so sad to say my hair is so dark... It is literally brown... It is not copper, it is no where near close to what I asked for, nor the picture I sent for comparison... I will probably have to lighten my hair AGAIN to get it to where I want it, which I am so sad about because my hair is finally healing and not I have to add damage to it... ALL IN ALL, I am beyond disappointed.
Hello Yashira,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jeanne N.
November 17, 2024
No root coverage
POSTED BY:
Jeanne N.
November 17, 2024
Really disappointed with custom colour.
No root coverage despite following instructions to the letter for application and timing. Left rest of hair very brassy. Also such a strong chemical smell (ammonia?)
Had high hopes but not impressed, have been home colouring for 30+ years and has to be the poorest result to date.
Hi Jeanne! We are sorry to hear you are not happy with your color. Please check your emails, we got back to you to help you.
POSTED BY:
Martine G.
November 17, 2024
Disappointed
POSTED BY:
Martine G.
November 17, 2024
This is the second time I give your product a try. First time was not at all what I was expecting.
I was in the process of moving city when my personalized product arrived. I packed everything and couldn't find it until now.
The color looks extremely faded and I just colored my hair today. So I guess I will redo it in about 2 weeks using the product I buy at Walmart. The results are what I want and I don't have to wait for your team to get it right in about 8 months from now. I am canceling my account.
Hello Martine,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sharon L.
November 14, 2024
Lovely colour but doesn’t cover the white/grey
POSTED BY:
Sharon L.
November 14, 2024
Nicely packaged, easily applied, good instructions. Sadly, despite following instructions to the letter my roots are showing through straight away as the dye just didn’t cover the white/grey
Hi Sharon! We are sorry to hear your color doesn't cover your greys. Please check your emails, we got back to you to help you.
POSTED BY:
Elizabeth S.
November 13, 2024
My hair is orange like a clown
POSTED BY:
Elizabeth S.
November 13, 2024
I've been a redhead my whole life. Their color made my hair turn blonde, so I wanted to cancel, so they asked if they could send me a free color. I just used the free one, after bing charged for yet another, and I look like a clown, I specified natural light auburn. I look like Ronald McDonald. I'm livid. The color was also full of ammonia. I already hav dry curly hair. I do not recommend at all.
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cerys R.
November 13, 2024
Disappointing grey coverage
POSTED BY:
Cerys R.
November 13, 2024
The set is nicely packaged, and the hair colour goes on easily enough, but this is my second attempt with eSalon to find a colour that will provide adequate grey coverage, and the colour is still leaving my roots with too much red. Not convinced this is better than the box dyes, despite being twice the price.
Yolanda - We are so sorry to hear your first order arrived damaged! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
caitlin G.
November 13, 2024
too dark
POSTED BY:
caitlin G.
November 13, 2024
if i ordered black, i would’ve ordered it. way too dark compared to the colour i was shown
Hi Caitlin! We are sorry to hear your color was too dark. Please check your emails, we got back to you to help you.
POSTED BY:
Anu J.
November 12, 2024
Dissapointed
POSTED BY:
Anu J.
November 12, 2024
The most greys I have are framing my face, and the nape of my neck. I pay special attention to those areas when I colored, but the results were disappointing. My greys are all intact, though the ones on the top of my head were taken care off. I will wait to see how the next round goes. Maybe by changing from using the bottle to pouring it into a bowl and using the brush.
Anu - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Terri H.
November 12, 2024
SOOOOO Disappointed
POSTED BY:
Terri H.
November 12, 2024
The color is no where near what I ordered... I sent pictures dude.
Terri - expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kassandra I.
November 12, 2024
No blue or black in this pearl blue black color!
POSTED BY:
Kassandra I.
November 12, 2024
It’s red and brown, roots are now red, rest is a mohogany brown. My hair was dyed blue black previously. This is the second time I’ve used their color and both times it was red/brown. Garbage, don’t waste your time or money!!!
Kassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa C.
November 11, 2024
IT WAS TO LIGHT
POSTED BY:
Lisa C.
November 11, 2024
i PUTTHE COLOR IN AND DID NOT LIKE THE COLOR AT ALL IT WAS TO LIGHT FOR WHAT I ASK FOR PLUS i WAS NOT TOLD I WOULD BE PAYING $33.00 FOR NEW COLOR I CAN GET IT MUCH CHEAPER IF I GET IT ON MY OWN
Lisa - We’re so sorry to hear that the results of your color application was too light. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cindy R.
November 11, 2024
Not really custom
POSTED BY:
Cindy R.
November 11, 2024
I have tried to have my hair color adjusted multiple times and it just didn’t work. I wanted my natural red color, but it’s still more brown than red. Just pick the color yourself.
Cindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Angela C.
November 10, 2024
Way darker than what I requested
POSTED BY:
Angela C.
November 10, 2024
I don't know what happened, but the color that eSalon sent me is not what I requested at all. I wanted a nice, natural looking auburn color, and after dying my hair, it's *really* dark with hardly any red at all. I'm feeling really disappointed, as now I just have to wait 2-3 months for the color to wash out. Dark hair does NOT suit my skin tone at all, so this mix-up is very frustrating.
Angela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Deb J.
November 9, 2024
Hair color
POSTED BY:
Deb J.
November 9, 2024
I love the overall color but the one to cover gray and my face has a lot f orange brassy tones
Deb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
cj123
November 9, 2024
Many reasons
POSTED BY:
cj123
November 9, 2024
Absolutely no grey coverage. I picked a color darker than my current and it lightened my hair to the point of having roots within a few weeks. My hair has also been extremely staticky even after multiple masks, leave in conditioners etc. Would no recommend!
Collette- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cheryl S.
November 7, 2024
Dried hair out
POSTED BY:
Cheryl S.
November 7, 2024
Color is okay. Product dried my hair out too much and made it brittle even after a deep conditioner. Won't be using it anymore
Cheryl- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Corinne M.
November 6, 2024
Did not work on roots
POSTED BY:
Corinne M.
November 6, 2024
Spent 3 times the time dying my hair that I usually do, in order to make sure that I followed directions exactly to get the results advertised. Now that my hair is dry, I see my roots are very light brown where my grays were and my ends are a lot more black than they usually are. For 38 bucks a month or whatever this is insane. If you have gray or white roots , I do not recommend the product,as of now. . I've had better luck with cornsilk for $3. I'm so disappointed, More disappointed with the fact that , I waited for several weeks to try the first kit. As I have another kit on the way for $38 . I'm hoping that I received the package soon as I can try it just on the roots right away , maybe it'll work better I don't know. For now I'm cancelling my subscription, You just need to go to the salon for my kind of hair situation. At least with the inexpensive box dye, I could afford to do it every 2 weeks. The cheap stuff doesn't cover for very long but it actually did dye the roots. I'll try again when the root kit gets here, maybe I did something wrong , hopefully is the case. The first kit, I did the introductory offer, which was pretty inexpensive and I paid $10 for the alligator clips, cape and color bowl and brush so, not terrible. Hopefully the $38 I spent on the kit to just dye my roots is not as big of a bummer as I think it's going to be. Color Sonic by L'Oreal here I come
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Brenda G.
November 5, 2024
Not working
POSTED BY:
Brenda G.
November 5, 2024
I tried your product and it isn't working on my hair. My hair was brown two weeks after I used it.
Brenda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Liliya M.
November 5, 2024
My hair is ruined
POSTED BY:
Liliya M.
November 5, 2024
Now my hair is in nasty dark brown color..... thats the worst color I ever had.
Liliya - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Maura G.
November 5, 2024
This product is no good
POSTED BY:
Maura G.
November 5, 2024
I left the color on my roots for 30 over 30 minutes. It didn’t take. Now my biggest challenge is figuring out how to cancel my subscription!!!
Maura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Blanca S.
November 5, 2024
Grays
POSTED BY:
Blanca S.
November 5, 2024
I love the color, but it’s not covering my grays. Any suggestions? Do I need to try a different color?
Blanca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Diana S.
November 4, 2024
Horrible Colour
POSTED BY:
Diana S.
November 4, 2024
i used this product years ago...loved it unfortunately this time it turned my hair brown which it has been red for 15 years...
Diana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Miranda B.
November 3, 2024
Careless company with exploding products!
POSTED BY:
Miranda B.
November 3, 2024
I ordered black hair dye for all my hair. I was unknowingly sent 1 black bottle & 1 golden light brown bottle. So a week before my vacation i ended up with golden brown roots & top of head with very black waist length hair. Wanted it all to be black. & this was not my first time coloring before. Also before I could even finish getting all the color in, the roots bottle explodes all over my bathroom wall, counter, door, floor & myself from the waist down. I will never be ordering from esalon again!
Miranda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Irina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Danieh A.
October 30, 2024
Bad result
POSTED BY:
Danieh A.
October 30, 2024
I am not happy with the results! Gray hair is still showing
Danieh - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christy Lee F.
October 27, 2024
Damaged both times.
POSTED BY:
Christy Lee F.
October 27, 2024
923770 order was.damaged.just like the first. Have pics
601.395.5005
Christy - We're truly sorry that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, so please keep an eye on your inbox for more details.
POSTED BY:
Ronnie K.
October 26, 2024
Color made roots slightly orange
POSTED BY:
Ronnie K.
October 26, 2024
The color made my roots slightly orange looks awful
Ronnie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stella Y.
October 26, 2024
Color is fine, but my skin reacted
POSTED BY:
Stella Y.
October 26, 2024
For some reason, I have itchiness on my skin - hairline.
Stella - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Lisa G.
October 26, 2024
Poor coverage
POSTED BY:
Lisa G.
October 26, 2024
Couldn't tell I even colored my hair. Very disappointed.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anna H.
October 25, 2024
Nice colour, but doesn't work on my white
POSTED BY:
Anna H.
October 25, 2024
Great product, unfortunately it doesn't seem to cover my white well which is a shame as box colours from other manufacturers does, though they don't last either. The colour is lovely, but a lot Darker than I wanted.
Hi Anna! We are sorry to hear your color is not covering your greys. Please check your emails, we got back to you to help you.
POSTED BY:
Julie L.
October 24, 2024
Didn't work
POSTED BY:
Julie L.
October 24, 2024
My grays must be resistant to this color line. It didn't take. The odor is so strong, I had to shower with the shower door open and a fan in the bathroom. I'm sorry.
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kathleen M.
October 24, 2024
Color change
POSTED BY:
Kathleen M.
October 24, 2024
The 1st shipment that I received the color was great. The 2nd shipment which was supposed to be the same came out black. I don’t even know what to do with this color. I am going to have to pay a stylist a lot of money to fix this. I’m canceling my shipments.
Kathleen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Trista H.
October 23, 2024
This order was horrible
POSTED BY:
Trista H.
October 23, 2024
The combination of this dye and the light set completely fried my hair and turned it damn orange!!!!!! Every other order I’ve gotten was great, but not this one!!!! That’s enough to make me never want to come back again!!! So mad!!!!!
Trista - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandi S.
October 23, 2024
2nd Order messed up
POSTED BY:
Sandi S.
October 23, 2024
The is the second order in a row. No damage to the box but my developer is now all over the box upon arrival. I love the color of your products but I don’t want to order from here anymore. It is a waste of money, I can’t use your product.
Sandi - We're truly sorry that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jennie V.
October 23, 2024
Too dark color
POSTED BY:
Jennie V.
October 23, 2024
The color is too dark
A medium ash blonde or a color slightly lighter then that.
Don't look good with this color
Jennie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amanda B.
October 22, 2024
Modified formula for better gray coverage
POSTED BY:
Amanda B.
October 22, 2024
The root formula seemed the same but the ends formula was VERY STRONG SMELLING. I feel like the gray coverage was the same as last time (not ideal) but I can tell effort is being made to cover the stubborn gray in my root area.
Maybe double check and make sure the modifications were made to the right portion..?
Amanda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kaylea E.
October 21, 2024
Hair color
POSTED BY:
Kaylea E.
October 21, 2024
Didn’t work on my hair at all !nothing was dyed. Very disappointed
Kaylea - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Madison K.
October 21, 2024
Incorrect color description
POSTED BY:
Madison K.
October 21, 2024
My natural hair color is light blonde. I purchased the Dark Blonde 7.1 color. It looks like a light brown. The color I received and dyed my hair with was the exact same as my natural hair color. I had people even ask if I lightened my hair. Extremely unhappy with the product and will not purchase again.
Madison - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Allison J.
October 18, 2024
No change AT ALL!
POSTED BY:
Allison J.
October 18, 2024
This did not change my color at ALL! Just made my hair look more dull and dry. So disappointed.
Allison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elizabeth G.
October 18, 2024
Didn’t cover grays
POSTED BY:
Elizabeth G.
October 18, 2024
I was excited to try this hair color but I was disappointed that it didn’t cover my grays.
Elizabeth - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Frances M.
October 18, 2024
Horrible
POSTED BY:
Frances M.
October 18, 2024
I have a few boxes under my sink , I wanted simple black and this made my hair black with brown spots went back to Sally’s to buy what I use to and fixed it’s
Canceling subscription has been a hard process
Frances - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Judith B.
October 15, 2024
Definitely not ash blonde
POSTED BY:
Judith B.
October 15, 2024
Turned my roots a coppery orange. I had indicated in my order that my hair pulled red. That was either missed or not taken into consideration when compounding my formula. I did report this and customer service issued a credit for another kit. If this one meets the same results, I will go back to the $10 boxed color that gave a better result.
Judith - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Pearl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
NatalyH
October 15, 2024
Wrong color
POSTED BY:
NatalyH
October 15, 2024
Very disappointed with my purchase. I received regular brown color not one I pick up on site. Going to change color for my favourite without e -salon
Nataly -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mom2twins0626
October 15, 2024
Takes forever to ship
POSTED BY:
Mom2twins0626
October 15, 2024
Ordered on October 2nd, which is when my credit card was charged. My shipment was started a week later on October 9th. Still waiting as of October 15th. Not happy!
Mom2twins0626 - We’re truly sorry that your order has yet to be received. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Nicole T.
October 14, 2024
Medium blonde is to orange on me
POSTED BY:
Nicole T.
October 14, 2024
Still very orange -i have decided not stop using the products and go back to the salon.
Nicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jody K.
October 14, 2024
repeatedly tried to changed colour
POSTED BY:
Jody K.
October 14, 2024
I keep getting shipments, and more things added. This is despite my repeated attempts to at first change my colour, then cancel. Last shipment was leaking all over the box.
Jody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stacey C.
October 11, 2024
Not what I asked for
POSTED BY:
Stacey C.
October 11, 2024
You don’t go to a salon ask one colour and then get a different one so not sure why you thought you could do the same? Not only was the colour not what I asked for but it didn’t cover what I had unfortunately I didn’t realise I was in a subscription until too late but have now cancelled suggest in future you send what people ask and want not what you think
Hi Stacey! We are sorry to hear your color didn't meet your expectations, and for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further.
POSTED BY:
Pam P.
October 11, 2024
Color is too light..
POSTED BY:
Pam P.
October 11, 2024
I need color changed to a bit darker…the second order was dull and too light and felt like a semi permanent…
Pam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tammara J.
October 10, 2024
Second time I requested a color adjustment
POSTED BY:
Tammara J.
October 10, 2024
My color was changed and I provided specific instruction including the actual percentages of each color I wanted and for the second time I received the wrong color. Extremely dissatisfied! Cancelling and going to a hair dressor.
Tammara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Anna M.
October 9, 2024
The colour didn’t cover grey
POSTED BY:
Anna M.
October 9, 2024
The colour didn’t cover grey. It shipped automatically after months to the wrong address and I still can’t cancel the subscription.
Hi Anna! We are sorry to hear the color hasn't covered your greys, and for any inconvenience with your delivery address. Please check your emails, we got back to you to help you further.
POSTED BY:
Mallory M.
October 9, 2024
Not the color I wanted
POSTED BY:
Mallory M.
October 9, 2024
I really wanted to like this service as it’s very expensive to go to a salon nowadays, but the customer service and quality is not what I hoped it would be. I reached out asking if there was a place I could upload inspiration pictures to so my stylist could see what I was wanting. I unfortunately got an automated response saying to upload pictures of my current hair, which I had already done. I figured I would just go for it and see how it turned out without inspiration photos, but it’s not at all what I wanted. The idea of this service is great, but I see problems with the execution. I would rather save up my money and get it professionally done to ensure it’s going to look the way I want it to.
Mallory- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Ella B.
October 9, 2024
Wrong colour
POSTED BY:
Ella B.
October 9, 2024
I love the actual brown however I specifically said that my hair takes to red tones and wanted that counteracted yet my hair has now become very red which was the exact opposite of what I wanted. This makes me a lot more unsure of this company.
Hi Ella! We are sorry to hear your color hasn't met your expectations. Please check your email, we got back to you to help you further.
POSTED BY:
Melinda P.
October 9, 2024
Awful
POSTED BY:
Melinda P.
October 9, 2024
Not only was my color way too dark, they wouldn't even fix it. I just got an email stating I didn't send pic so they cannot help. I did send a pic and still received ZERO HELP!
Melinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teea
October 8, 2024
High hopes
POSTED BY:
Teea
October 8, 2024
Covers greys well but the colour faded quickly and was much darker than requested. It is difficult to maintain copper, but I expected a better lasting colour. I sent a request to change my colour as it was more red/brown than copper on my hair colour (even though I had sent photos of my hair colour prior); however, my account does not show any adjustments have been made to my colour and the next batch is on its way.
Hi Tara! We are so sorry to hear your color hasn't met your expectations, and you've not seen any changes done online. Please check your emails, we got back to you to help you.
POSTED BY:
Christine S.
October 8, 2024
Fiery dark red result
POSTED BY:
Christine S.
October 8, 2024
I normally use ammonia free hair dye like Herbatint or Naturlique. I decided to try esalon as colours look vibrant. The dye smells like ammonia-containing, damaged my hair and turned red, needed to colour with a different brand to be able to go out.
Hi Christine! We are so sorry to hear the hair dye hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Valori G.
October 8, 2024
Doesn't work
POSTED BY:
Valori G.
October 8, 2024
I purchased this off Instagram, I should have known better, but thought I would give it a try. I followed the directions, applied to my roots, and even though it went on very dark and I was worried, it did absolutely nothing to my hair. A huge waste of my time and money.
Valori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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