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By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Randi - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Valerie L.
June 16, 2018
It's a nice color.
POSTED BY:
Valerie L.
June 16, 2018
Its a nice color..but it's not red enough! I want it to be a more red ..red ..as red as I can get it without bleaching it! It's more of a copper red right now. Needs to be a deeper brighter red if possible.
Valerie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Joy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rosa F.
June 15, 2018
Not good
POSTED BY:
Rosa F.
June 15, 2018
I am happy I was refunded due to not being happy with my results. What I’m not too pleased with is the fact that this company promises.... I mean PROMISES to find a custom color that works for you, but if you ask for help too much they cancel your account and say “sorry can’t help you” and your left with brittle hair that looked better before you ever used esalon.
I recently tried they’re light set, I followed all the instructions to the T, and surprise... it didn’t work. I emailed them and just simply said hey Your super expensive light set didn’t do anything.... at all, and within minutes they sent me a refund , full price, along with an email saying “ we can’t do your color, sorry” so on that note, esalon 1 does not take criticism, I’m telling you your kit doesn’t work and your dismissing me and 2 is not custom , they’re colors are codes and if they don’t find a code that works , they send you on your way, it’s false advertising. So thanks esalon, at least you refunded me. But false advertisement isn’t how you KEEP customers
if it would be possible to give minus stars or at least no stars i would. i am very unhappy. my hair was light blonde with hints of yellow and my own colour, reddish, copperish blonde. i ordered a root kit to make my hair a cool blonde, grey, silverish white blonde. i spent all this money and effort to end up exactly my own haircolour, copper blonde, warm, bronish/red. everything i don´t like!! not at all what i ordered, am sad and dissappoint i messed up my hair. very unhappy. wonder if i have ben sent the wrong colour.
Marieke - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bobbi T.
June 15, 2018
It was ok
POSTED BY:
Bobbi T.
June 15, 2018
It was ok. Covered my roots well and the color was right. Very dull though. Gonna try one more time.
Bobbi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Nora P.
June 15, 2018
Goop
POSTED BY:
Nora P.
June 15, 2018
Tried hair color several times. It became like paste trying to wash out!
Nora - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Michele D.
June 15, 2018
Please cancel my order
POSTED BY:
Michele D.
June 15, 2018
I have cancelled this before and I keep getting this product. Stop sending this please
Michele - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Michele M.
June 15, 2018
I did not like this product.
POSTED BY:
Michele M.
June 15, 2018
I had my cousin who's a stylist apply the color and followed all guidelines as suggested...cool water to wash my hair, special color safe shampoos, ECT..but despite that the color began to fade after 2 weeks or so. In addition to that it was supposed to be a violet shade and it wasn't even close to that. Also, my hair is now brittle even though we followed the directions exactly as they were written. I don't often dye my hair and have never had this problem in the past. My hair was healthy, thick and shiny. Now it's rough and frizzy. I would like a refund.
Michele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Patricia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Brandi S.
June 13, 2018
First try
POSTED BY:
Brandi S.
June 13, 2018
I love the ease of picking a color and having it shipped to me whenever I'm ready. My color didn't turn out the way I was hoping, I picked too dark of a base color. I don't know why but it seemed like it took forever to get the color out of my hair. I had to rinse and wash my hair 5 times in one night because it just wasn't coming out.
Brandi - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Sam K.
June 13, 2018
Green was not the shade I wanted!
POSTED BY:
Sam K.
June 13, 2018
Was a lot darker than expected and was incredibly difficult to remove. It also left my hair with a definite green tinge. Whether the green beats the orange tones that are usually left is debatable. I had to go to the supermarket to get another colour to cover this. My worst colour ever and after 3 attempts, this is my last.
Sam - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sabrina T.
June 13, 2018
Not right color
POSTED BY:
Sabrina T.
June 13, 2018
It was not the color i was looking for..... want it redder but there's still too much brown in it.
Sabrina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Emily B.
June 12, 2018
Wrong color
POSTED BY:
Emily B.
June 12, 2018
I asked for a cooler blonde. I also had said that I pull red really bad. But now I have a red blonde and am definitely not happy with the color.
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marie P.
June 12, 2018
Doesn’t cover gray
POSTED BY:
Marie P.
June 12, 2018
I put in my profile that I had hard to cover gray and that my hair was very long. My grays were not covered and I did not even come close to having enough shampoo or conditioner to wash dye out. I will never use again.
Marie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
diane C.
June 12, 2018
demi is not temporary color do not be fooled as I was
POSTED BY:
diane C.
June 12, 2018
after nearly a year with salon,the color became increasingly redder!!Several attempts to correct were made to no avail..finally it was STRONGLY SUGGESTED I seek professional assistance.Long story short,$160 later most,not all the color is removed,the rest will have to regrow,something I was trying to avoid,with semi permanent.
My hair is nowhere near what it should be and so buyer PLEASE BEWARE...the color charts online cannot adequately portray what you will end up with.A very expensive and frustrating experience not to mention the damage to my hair!!!!
Diane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kellie L.
June 12, 2018
Just Ok!
POSTED BY:
Kellie L.
June 12, 2018
Nothing wrong with the color, but lacks shine and can’t see the Golden tones in the color.
Kellie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
JoLean F.
June 12, 2018
Didn’t work
POSTED BY:
JoLean F.
June 12, 2018
I ordered soft black (blue) was not blue at all, washed out really fast.
JoLean - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Amber L.
June 11, 2018
Color Mix up
POSTED BY:
Amber L.
June 11, 2018
In the past, my purchases have been just fine. However my most recent shipment of color was not. The #2 bottle was not the color I wanted. My hair ended up bright red orange, and not the red brown that i have been getting. It was very disappointing.
Amber - We value your feedback, and truly appreciate you reaching out. We apologize for the disappointing experience you had with our hair color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Chelsea O.
June 11, 2018
Too dark
POSTED BY:
Chelsea O.
June 11, 2018
The overall color was much darker than the last color mix I received. I went from a very nice copper to an Auburn with almost zero red or copper to the tone. Definitely not happy with this coloring experience compared to previous ones.
Chelsea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Candi B.
June 11, 2018
Too much red
POSTED BY:
Candi B.
June 11, 2018
I asked to go back to my previous color, which was little less brown & little more red. This color was waaaaay too much red!!
Candi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca R.
June 11, 2018
Not crazy about the new packaging
POSTED BY:
Rebecca R.
June 11, 2018
The new packaging sucks! The color leaked. The toner bottle I couldn't get tight enough I guess and it was coming up out of the neck. It's a big bummer. The shampoo and conditioner packets are way harder to open especially with wet hands. The color still looks great, but I am very disappointed with the new look and packaging.
Rebecca - Thank you for your feedback. We apologize for the disappointing experience you had with our new packaging. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Linnea H.
June 11, 2018
Dark/gray coverage
POSTED BY:
Linnea H.
June 11, 2018
Too dark, want gray coverage but would like some subtle texture in colors.
Linnea - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Pam M.
June 11, 2018
Didn't cover gray
POSTED BY:
Pam M.
June 11, 2018
I was not impressed with the coverage. It did not cover my gray. I need to color again after a few days. The packaging is nice and easy to follow but it didn't work well for me.
Pam - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Robyn H.
June 11, 2018
I'm crying
POSTED BY:
Robyn H.
June 11, 2018
My white hair has changed to muddy brown.
The team either doesn't look at my photo or just thinks I should have muddy brown hair.
Robyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katharine H.
June 10, 2018
Not Copper Enough and won't wash out.
POSTED BY:
Katharine H.
June 10, 2018
I ordered this hair color previously and it was a decently bright copper red. This time I feel slightly like a brunette with some red highlights. I knew it might be slightly darker the way I dyed it but it is waaaay darker and barely even red. It was quite disappointing since last time it went mostly well.
However both times it was nearly impossible to wash out of my hair. I used all of the shampoo given and then had to use my own to just get the stuff out of my hair. Then I woke up this morning with parts of my hair still feeling weird and had to wash my hair again. I have no idea how that will affect my hair in the future.
Katharine - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Kathryn B.
June 10, 2018
Really loved the presentation but didn't do much for my hair.
POSTED BY:
Kathryn B.
June 10, 2018
When my package arrived I was so estatic to unbox it. I have to give it to esalon for making hair color so fun and personal, I loved the whole concept and they really make sure your coloring experience is seamless. I just didn't love the color. It's not at all what I imagined. Maybe my hair needed more time to process, etc. but this shade of blonde only slightly diminished some brassy tones. Wish it would have done more.
Kathryn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Lisa C.
June 10, 2018
Used to love it, now...
POSTED BY:
Lisa C.
June 10, 2018
I have been a faithful eSalon customer for years, but I’m considering moving on. This product redesign is to blame. I hate when companies can’t leave a good thing alone.
1. Too much unnecessary plastic is making the environmentalist in me twitch.
2. Redesign colors and fonts are bland and I can’t quickly tell products apart like I used too.
3. New developer bottle pinhole is too, too small. I have to adjust it myself with scissors which sometimes results in too much product being dispensed.
4. New color bottle has a wide mouth that you are trying to pour into a smaller developer bottle, making that precarious.
I just don’t understand why they took something so wonderful and made it worse.
Lisa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Susan P.
June 10, 2018
Waste of money
POSTED BY:
Susan P.
June 10, 2018
I had such high hopes. I always explain to the colourists my greys are difficult to cover. I’ve had many trips back and forth to the salon when the colour didn’t ‘take’. Unfortunately eSalon colour was one of those colours that didn’t do the job.
Susan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Suky C.
June 10, 2018
Somewhat disappointed
POSTED BY:
Suky C.
June 10, 2018
I have been using this product for almost 8 months to a year. sadly, this does not cover my grays like it claims. I have emailed regarding "adjusting" the color for coverage. However, nothing has changed. I have tried their root cover up and that was a bigger disappointment. It made my hair look dirty, didn't cover and if i ran my fingers thru my hair the dye got all over my hands!!!! Eventually i would have dark spots all over my face, i was horrified being in public and eventually noticing the spray had flaked all over my face. i will give this product a little more time but I'm thinking if you have stubborn hair this may not be for you. I follow the instructions, and even leave it a little longer and as soon as i get out of the shower i can still see some grey!!! I am supper frustrated.
Suky - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Katharine F.
June 10, 2018
Colour was disappointing and faded very quickly
POSTED BY:
Katharine F.
June 10, 2018
My first colour was much darker than I had expected. I was not offered a refund or free second colour, despite their guarantee of this. The colour then faded within a week anyway and has left my hair a dull brown. I had more compliments on my hair colour after using a shop bought box dye and will be going back to that in future.
Katharine - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Tammy B.
June 9, 2018
Dark
POSTED BY:
Tammy B.
June 9, 2018
Came out darker than rest of my hair. Left a heavy residue on hair after many washes.
Tammy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anna J.
June 9, 2018
Worst hair dye ever
POSTED BY:
Anna J.
June 9, 2018
When I selected my hair color shade I chose a shade of orange-red. I just dyed my hair and it is splotchy, waxy and ashy brown. This was the worst hair dye I have ever used. I can’t believe just how terrible my hair looks and feels. I will have to have it fixed professionally.
Anna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Patricia G.
June 8, 2018
Not the colour I wanted
POSTED BY:
Patricia G.
June 8, 2018
I wanted a brighter colour - more orangey, like in my profile picture. I got a very dark orange.
Also, my hair got too dry.
Patricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Laura W.
June 8, 2018
Great color, but limited staying power
POSTED BY:
Laura W.
June 8, 2018
I just started with eSalon. I love the hair color. The instructions are great, and hints on the web site are very helpful. The only issue... this color is very diminished after a few hair washes. It is great the first day, but fades rapidly. I wash my hair about twice a week, not daily, so the fading is unexpected. If this could be improved, I would happily raise my rating.
Laura - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Linda R.
June 8, 2018
Hair color
POSTED BY:
Linda R.
June 8, 2018
I like the violet tint but it was to much for me, I’m thinking I just like the deeper red color
Linda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
wanda H.
June 8, 2018
Did not last
POSTED BY:
wanda H.
June 8, 2018
After about 6 weeks color lightened quite significantly. Hair is dark brown, now a week out til next shipment hair is more reds and blondes. And all grey very noticeable. Will try again with changes to see if better.
Wanda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Kathy D
June 8, 2018
Light ash brown or dark ash brown or darker blonde.
POSTED BY:
Kathy D
June 8, 2018
Not good coloring...didn't cover all my grey hair wasn't satisfied the first time.
Kathy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
May C.
June 7, 2018
Made my hair stiff like a broom brush
POSTED BY:
May C.
June 7, 2018
Used it and it didn't do what it was supposed to. Plus it made my hair really stiff and sticky. Feels like I put a whole tube of gel/bottle of hair spray on my hair. I will just stick to the German product I use (at least I know it does the job).
May - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lourdes L.
June 7, 2018
Grays
POSTED BY:
Lourdes L.
June 7, 2018
It was a nice color, but it didn't cover a lot of my grays.
Lourdes - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathy A.
June 7, 2018
Gray
POSTED BY:
Kathy A.
June 7, 2018
Didn't cover good enough,goldish still blending thru
Kathy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Melinda B.
June 7, 2018
Loved the color
POSTED BY:
Melinda B.
June 7, 2018
Loved the color. However, it only lasted about a week. Color washed out almost immediately. Within three weeks there was no trace of the color left. Cancelled my future orders.
Melinda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Tia A.
June 7, 2018
Frizzy dry.
POSTED BY:
Tia A.
June 7, 2018
Scalp tingled, eyes watered during application. Color ended up a red orange especially in the sun. Hair is dry and frizzy. Disappointed.
Tia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley G.
June 7, 2018
Sticky and greasy
POSTED BY:
Ashley G.
June 7, 2018
Last time I chose a different color and I didn't have any problems! I wanted a dark brown this time which the color turned out beautiful, but my hair feels like there is a thick film on it and it looks greasy like I haven't showered in days. It leaves sticky and oily residue on my hands and people kept asking me tonight at work if my hair was wet and it was really embarrassing. What can I do to fix this??
Ashley - We’re sorry that you were unsatisfied with your recent custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Elizabeth M.
June 6, 2018
Gray coverage is medium
POSTED BY:
Elizabeth M.
June 6, 2018
I have grays around the hairline on my forehead and I have reviewed videos on website to ensure I’m coloring the right way and I have fallowed instructions and still can see grays same day I color my hair
Elizabeth - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Crystal B.
June 6, 2018
May 2018
POSTED BY:
Crystal B.
June 6, 2018
I'm not as happy with the product as I was when the package included two coloring steps. I'm new to this though, I first colored my hair at age 50 with your product so I really have nothing to compare it to. I also think that having 2 conditioning packets as an option in the kit may be a good idea. Thank you.
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Chandnee N.
June 6, 2018
the colour lasted 1 wash i would like to stop but not able to no direction
POSTED BY:
Chandnee N.
June 6, 2018
colour not suitable for me, please stop all future order
Chandnee - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Holly M.
June 6, 2018
Nice color
POSTED BY:
Holly M.
June 6, 2018
It's a nice color, but not as intense as I thought it would be. There isn't much of a difference and nobody seems to notice.
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
charlotte E.
June 5, 2018
Hair color
POSTED BY:
charlotte E.
June 5, 2018
I liked the color, did not cover the gray well, and I carefully followed the directions.
Charlotte - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
WENDY D.
June 5, 2018
Not good
POSTED BY:
WENDY D.
June 5, 2018
My roots are much much lighter than the rest of my hair which looks like the color it was before. Not happy at all!
Wendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa Y.
June 5, 2018
Color came out OK. The highlight kit was really a waste of time
POSTED BY:
Lisa Y.
June 5, 2018
The color came out OK. It seems to fade rather quickly. The highlighter kit was a waste of time as the highlights barely changed the color of my hair. I can't really even tell much of a difference. Too much money for the kit.
Lisa - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Amy N.
June 4, 2018
Orange
POSTED BY:
Amy N.
June 4, 2018
This color still has too much red or brassy tones. My hair turns out more reddish than I like.
Amy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Karolina S.
June 3, 2018
My colour seems to disappear within first week
POSTED BY:
Karolina S.
June 3, 2018
At first I loved my new colour and the application was really quick and easy,my roots and rest of hair blended lovely but after second wash in week and half the colour is almost gone. I was expecting much longer lasting reasult for permanent colour hair dye.
Karolina - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Deborah G.
June 3, 2018
Not happy with the color.
POSTED BY:
Deborah G.
June 3, 2018
The color was much too dark gray and did not color evenly. Further the color is very flat with no shine
whatsoever. I am very unhappy with the look. Truly this is the ugliest color result I have ever had and now can't wait for it to wash out.
This will be my last order.
Deborah Gard
Deborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Tammie P.
June 3, 2018
Not the color I expected
POSTED BY:
Tammie P.
June 3, 2018
I specifically asked for a new formula in the shade of WHITE ASH BLONDE. I received a shade close to the color of a pecan shell with an auburn tint.
My hair was somewhat gray and medium blonde. Now, it’s just awful. I’ve used this product before with ok results. But this time, it’s seriously disappointing. And NOT worth what I paid.
Please refund my money. I’m finished with your company. Too many chances and never good results.
Tammie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rhea K.
June 2, 2018
Quality control issue
POSTED BY:
Rhea K.
June 2, 2018
I have been a customer for several years. My April order was a disappointment. The redesign has shampoo and conditioner in identical packages which makes it hard for those who shower without glasses. In this order I got two conditioners and no shampoo. Likely because packaging is the same and the packer did not notice. The opening on the developer bottle was so small I had to stop and get a pin to enlarge it.
It was my intention to send these concerns via a contact us link but could not find one or any way to email customer service on the site. Thus, all can now see these issues.
Hopefully this was a one time issue.
Rhea - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Diana D.
June 2, 2018
Good but doesn't last as long as a salon
POSTED BY:
Diana D.
June 2, 2018
The color was good, a true 4, but the color doesn't last as long as when I get my hair colored at the salon.
Diana - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Kathleen C.
June 1, 2018
Not enough
POSTED BY:
Kathleen C.
June 1, 2018
With long thick hair it is not enough product.
Lorell gives you more conditioner to last a few washes for less money and more dye.
Kathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kimberlee T.
June 1, 2018
Total red stain not the color I chose
POSTED BY:
Kimberlee T.
June 1, 2018
I have red stain throughout my hair I asked for copper this is not copper I like natural looking hair colour and this is far from it not happy at all
Kimberlee - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amada V.
May 31, 2018
STICKY DIRTY FEELING
POSTED BY:
Amada V.
May 31, 2018
THE COLOR IS PERFECT BUT I HAVE WASHED AND RINSED OUT MY HAIR SEVERAL TIMES AFTER COLORING AND IT FEELS GREASY AND STICK. ARE THERE ANY SOLUTIONS TO GETTING RID OF THIS???
Amanda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carol C.
May 31, 2018
Didn’t work for me
POSTED BY:
Carol C.
May 31, 2018
After reviewing my color choice with a consultant, we decided on dark blonde. It turned out light blond with an orangey cast. Now, just a few weeks later, it is significantly lighter. Looks terrible!
Carol - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jill R.
May 31, 2018
something different
POSTED BY:
Jill R.
May 31, 2018
I have been a happy customer for several years, but this color seemed different. First, I had asked for a little lighter, and it doesn't seem to be lighter at all (not a deal breaker) but the product seemed different. It was drippier than usual, but then when it was time to wash it out, it took forever! It just wouldn't wash out! I used the whole tube of shampoo supplied (usually just use half) and then I had to use my own shampoo and rewash again. I still feel a little sticky in one spot on my head. If it's going to be like this next time, I don't want to continue my membership.
Jill - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Cindy B.
May 31, 2018
Underwhelmed 1st experience
POSTED BY:
Cindy B.
May 31, 2018
From the shipping notice that took at least seven days to actually be able to track it, to the fact that the color I received is absolutely nothing like what I expected, to the average quality of the results, I'm underwhelmed - especially for the price. I won't be returning and sadly wouldn't recommend this based on my experience.
Cindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nancy H.
May 31, 2018
Disappointed
POSTED BY:
Nancy H.
May 31, 2018
First order was great, I was not happy with my last order, colored on 5/10 it is only 5/31 and greys are visible
Nancy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Linda M.
May 30, 2018
Hair colour
POSTED BY:
Linda M.
May 30, 2018
Not so impressed this use. Didn’t cover roots and didn’t last very long
Linda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Joyce H.
May 30, 2018
Highlights
POSTED BY:
Joyce H.
May 30, 2018
I wanted a lighter base shade and they only sent enough for the roots. Now I have a lighter stripe at my root line. I did the highlights today. Barley noticible
Joyce - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
Jacqui - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer K.
May 30, 2018
Still too Dark
POSTED BY:
Jennifer K.
May 30, 2018
I Like the Product but the Color still isn't Right
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
tonya P.
May 30, 2018
Good just darker than the last time
POSTED BY:
tonya P.
May 30, 2018
The color came out much darker this time. Not sure why.
Tonya - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Meaghan R.
May 29, 2018
Not overly impressive
POSTED BY:
Meaghan R.
May 29, 2018
I have waited over 2 years to dye my hair after over processing my hair..... I waited til all the old dyed hair grew out and cut it all off..... now with hair that hasn't been processed in years I thought I would give this a try and I wish I didnt. I have started getting greys hence why i decided to dye my hair again and the dye barely colored it... i have dark brown hair and dyed it "medium brown" it made all my greys a dirty blonde color so they are just as noticeable as before.... now I'm wishing I would of went with an Auburn since the brown is very flat..... I'd say save your money and go to sallys
Meaghan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marcella H.
May 29, 2018
Wrong color
POSTED BY:
Marcella H.
May 29, 2018
The color was not the same as last time. I wasn't happy with it.
Marcella - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Sherri B.
May 28, 2018
A small hiccup - no conditioner!
POSTED BY:
Sherri B.
May 28, 2018
My most recent shipment contained two shampoos and no conditioner......not a great mistake when coloring your hair. The color is beautiful, but I’m not convinced it’s healthier than semi permanent color. The smell of ammonia is strong and I can only imagine the effect on my hair. I always see a healing sore at the top hair line where my gray is most prominent and this is the third time ive colored with the product....not a slam on the product, just my experience.
Sherri - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Helene K.
May 28, 2018
Custom Colour
POSTED BY:
Helene K.
May 28, 2018
Loved the colour, it was perfect for about two weeks. Then it started to fade and now after four weeks I’ve had to use another product (box) to redo the job. Disappointed considering the cost.
Helene - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Janice S.
May 28, 2018
Wrong color
POSTED BY:
Janice S.
May 28, 2018
The color was supposed to be changed to be more of a red color. Once I used the new custom color, it turned out to be black
Janice - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sue M.
May 28, 2018
Cancel account
POSTED BY:
Sue M.
May 28, 2018
Nothing to say when order colour that they are then sent - threw the last one away so wasted money. There is no contact nos to cancel account i do not want anymore so do not deduct my accout.
Sue - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary R.
May 28, 2018
Nice even color
POSTED BY:
Mary R.
May 28, 2018
Just a lot redder than anticipated...
Please not so much red next time!
Mary - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We have reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Vicki V.
May 28, 2018
Not impressed
POSTED BY:
Vicki V.
May 28, 2018
Color faded completely out within 2 week's. Now my hair is extra dry and splitting at the ends.
Vicki - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Delka A.
May 27, 2018
Not impressed
POSTED BY:
Delka A.
May 27, 2018
Color is okay
Leaves an annoying greasy residue that takes a few washes to completely go away.
More importantly... the color fades in the gray spots pretty quickly TWO WEEKS LATER!!
Delka - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Debra H.
May 27, 2018
Unhappy
POSTED BY:
Debra H.
May 27, 2018
I wanted a light golden blonde. Instead it's a dark redish blonde. Very unhappy. I will stick with my regular hair dye.
Debra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth M.
May 27, 2018
Not the colour I ordered
POSTED BY:
Elizabeth M.
May 27, 2018
I ordered a copper tone, but my hair turned out dark dark brown. It’s not shinny and it doesn’t feel good. Likely going to have to pay the go to a real salon and get it stripped out and fixed.
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Carmen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Virginia - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Katherine A.
May 25, 2018
I hate it
POSTED BY:
Katherine A.
May 25, 2018
I’ve used the product 2 times. It leaves a heavy residue on my hair that takes 2 days to shampoo off. There is nothing extra great about the color either.
Katherine - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Catherine R.
May 25, 2018
Stinks to High Heaven
POSTED BY:
Catherine R.
May 25, 2018
The smell of ammonia in this is insane. My first order came with 2 of everything and it wasn't enough to cover even half of my hair. When I first completed my profile I said I have very thick and very long hair. I definitely would not recommend.
Catherine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Elsie G.
May 25, 2018
Unsatisfied - Stop future shipments
POSTED BY:
Elsie G.
May 25, 2018
I rec. my hair color on Thursday 5/24/18. The package had 2 conditioners, no shampoo and I cannot get the top off of the bottle with the color in it. I am returning this shipment and wish to opt out of any future shipments. This plan is not working for me. Sorry! Elsie Gainey
Elsie - We’re so sorry to hear that your most recent order arrived damaged. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Monica F.
May 25, 2018
This experience was not good
POSTED BY:
Monica F.
May 25, 2018
I’ve colored my hair many times with esalon and loved it but for some reason this time has been the color from hell. My hair feels like a grease monkey that’s so sticky. I’ve washed my hair twice, once in the shower and after trying to blow dry the heavy mess, I washed it again in the sink. I wait for the water to run clear before putting condition in and why it feels like this, idk. I’ve never used the end shine color before that was given as a bonus, not sure if that’s the culprit!?! All I know is, I’m flying to Oregon tomorrow for my sons college graduation and my hair looks just awful!!! Not a happy camper right now. I guess I should of paid the $85 to have my stylist to color it.
Monica - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Sara M.
May 25, 2018
My hair was ORANGE
POSTED BY:
Sara M.
May 25, 2018
had to see a professional for color removal. Office was closed so could not receive support from e salon.
Sara - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a orange tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
POSTED BY:
Lore C.
May 24, 2018
Too orange
POSTED BY:
Lore C.
May 24, 2018
Hello, I claerly specified in my original order that I needed to stay away from orangish shines I too frequently get from hair colors. And the shade you prepared was no exception, it was faaaar too orange for my complexion.
Nevertheless, the whites were well covered and the color actually ages very nicely.
please, make the new batch bluer or anything needed to avoid any orange shades!!!!
Lore - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more orange than expected. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Lindsay L.
May 24, 2018
way too dark, black
POSTED BY:
Lindsay L.
May 24, 2018
I am frustrasted. My hair is dark brown, not black. Well, now is it black. I sent pictures along with selecting my natural color through the quiz. Dark brunette shades are not black. Please don't paint brunettes with a broad stroke of black dyes. Furthermore, this color has zero dimension.
Lindsay - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with us to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gillian L.
May 24, 2018
The Worst At Home Color
POSTED BY:
Gillian L.
May 24, 2018
This was my second time "trying" your at-home coloring, and it turned out absolutely horrible!!! The color came out way too dark, and left this horrendous sticky/waxy residue on my hair that took forever to come off. This is not what I paid 18 dollars for! I am demanding my money back!!! And I will be once-and-for-all cancelling my membership!
Gillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of us to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura A.
May 24, 2018
Sticky hair
POSTED BY:
Laura A.
May 24, 2018
I really liked this color it was easy to apply but when it came to finding out the color it made my hair look and feel sticky and waxy. I've never used a hair color that made my hair feel this way. It took multiple washings to get the coating off my hair. I will not be getting another color from esalon.
Laura - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Beth
May 23, 2018
no gray coverage
POSTED BY:
Beth
May 23, 2018
The color was a bit dark and it did not cover my gray hair. I had to go out and get a touch up kit for my gray.
Beth - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Kelley H.
May 23, 2018
Color was way too dark
POSTED BY:
Kelley H.
May 23, 2018
The color was too dark and I would have to buy more product to get the color I wanted. I was told without buying that product I can't go lighter. I had my hair lightened by a professional and he said this is not true. I asked 4 more hair stylist and all of them said hair can be lightened with dye.
Kelley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Morghan T.
May 23, 2018
Not the experience I’d hoped for.
POSTED BY:
Morghan T.
May 23, 2018
I was sent a preview of my color shortly after ordering and it was. NOT what I hoped for and I immediately reached out to try and change it. The first response I got was simply suggesting I do a strand test. No offer to halt production and discuss my concerns or even compassion for my situation considering this is my HAIR and not a pair of shoes. By the time customer service responded to my second request for help, the box had already been shipped. I was (and still am) frustrated because other reviews talked about how personal the process was, but it didn’t work that way for me. I tried the strand test but the color didn’t take, so I went for the full application. I had two bottles- 1 roots, 1 ends. What I wanted was to match my current deep red color (which I was VERY clear about and added a photo as suggested). What I ended up with was a muddy brown with limited gray coverage. I hope other people have a better experience than I did. But for now, I’ll stick with the box that actually turns my hair the color I want it to be, including covering my gray.
Morghan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maximira C.
May 23, 2018
Dreadful experience
POSTED BY:
Maximira C.
May 23, 2018
If I could give 0 stars, I would have.
After all the advertisements I expecting a fantastic color. In summary:
The color is way too dark
Not even near red enough
It did not cover my greys
The color does not have shine
The product is too liquid, which makes the application a struggle
It has so much amonia I almost passed out with the smell
It damaged my hair.
Maximira - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathy M.
May 22, 2018
color not right
POSTED BY:
Kathy M.
May 22, 2018
I was so extremely disappointed in my results. The color I asked for was "lighter rather than dark". I even sent a picture. My hair is so dark, auburn I guess. Not what I wanted. The coverage is good but still does not make me happy. I don't know how to fix it.
Kathy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Wiam L.
May 21, 2018
I don't recommend.
POSTED BY:
Wiam L.
May 21, 2018
I received the product and I was so excited to use it. The packaging was cute However the finishing results weren't as cute.. I wanted an ashy brown and ended up with a brown. A reddish brown .. I'm so disappointed I had to go to a hairdresser to fix it.
Wiam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Orla R.
May 21, 2018
Not enough colour
POSTED BY:
Orla R.
May 21, 2018
Have used this a few times the first time it came with enough colour to do my whole head but the last few times there hasn’t even been enough for my roots never mind
Orla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan P.
May 21, 2018
Didn't listen to my feedback
POSTED BY:
Susan P.
May 21, 2018
I let my colorist know that my gray wasn't being covered well to blend with the rest of my hair. Nothing about the process was changed, just a bottle of color for the ends was sent. This definitely did not solve the problem of my gray being lighter than the rest of my hair. Pretty bummed.
Susan - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Cindy G.
May 21, 2018
Not quite
POSTED BY:
Cindy G.
May 21, 2018
I carefully chose colors, what my hair is naturally, it's current color, and what I wanted it to be.
The product was easy to use. But, when I was done, my hair was the same color as it was when I started. Very dissppointed.
Cindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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