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So there needs to be a prominent warning in your products regarding what happens when you add water to the remain colour and then apply it on your hair in the shower. The fumes gagged me and I could NOT stand the burning in my eyes, nose and throat. This should NEVER be done in an enclosed space. I could barely get out of the shower dripping wet w hair color dripping off me - to take a breath of air that wasn’t fumes. Why would you not put a notice on your products about the fumes?? Aside from that - nothing happened. My color did not change around the roots or scalp or ends. It is exactly the same. I won’t even mention how dried out my hair is. Ive never experienced this before. You have a great idea but fail on the execution. I should have known given that you didn’t even spell my name correctly.
Margaret - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Roisin O.
October 26, 2018
Don’t ruin your hair
POSTED BY:
Roisin O.
October 26, 2018
Please please please do not buy this product. Just pay that bit extra and go to a hairdressers or go to Asda and just get a decent box dye!! My hair is ruined. It’s dry and strands keep falling out. I’ve taken so much care with my hair for a year now and this has erased all of that hard work of keeping it healthy. I’m annoyed with myself for falling for this brand.
Roisin - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine R.
October 26, 2018
Too dark
POSTED BY:
Christine R.
October 26, 2018
Color was too dark and left my hair feeling processed
Christine- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Anita H.
October 26, 2018
Color
POSTED BY:
Anita H.
October 26, 2018
Very hard to use the color selection and I always have to call in. Still dealing with the color issue.
Anita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brandie L.
October 26, 2018
Soft hair or I would have rated it a 1 🌟
POSTED BY:
Brandie L.
October 26, 2018
So yeah it was my first time, it was hard to rinse out but all color is for me, nothing terrible like I keep reading about. Left my hair softer than ever after a hair color. The bad part is the color didn't come close to the picture online. I do plan on contacting them and I'm sure they will fix it and I'll change this review. Just thought I'd put this out there.
Brandie - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary I.
October 26, 2018
My brown is jet black.
POSTED BY:
Mary I.
October 26, 2018
I had high hopes. I went into the esalon studio for my first time, I had a really bad color job done a couple months ago where someone tried to give me a lighter brown, like a chestnut but it came out rusty and with each attempt to fix it, brassy and patchy. It was so damaged I left it for a while to grow out despite the horrible warmth and brass tones. About two inches grew out and my greys started to come out and I decided i wanted to go back to my natural dark brown. Had a consultation and thought i was getting dark brown but my hair turned out pretty much black. Its so dark and darker than my natural dark brown. It looks like i used a box color from the pharmacy... its that kind of black. Im hoping it will wash out a bit after a couple washes?? I did also notice once outside in the sunlight there is deep burgundy tinge in the black which is a color i cant stand. Not sure where to go from here or if it can even be fixed and just has to grow out?
Mary - We’re so sorry to hear that you were disappointed by the results of your color application and truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Miki S.
October 25, 2018
A miss for me
POSTED BY:
Miki S.
October 25, 2018
I used the light set along with a fall adjustment color this month and it was a miss for me. I have used your salon for quite a while and I expected much more than I received. Also... the pricing for the light set is considerably higher than it should be.
The misses:
Not enough color to do a full head of hair for a seasonal color adjustment.
The light set needs to provide more detailed instructions and a better way to separate the pieces of hair that the light set was intended to be applied. Balayage for home colorists is not easy..... I needed more support/ direction from your salon.
Miki - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
Jennifer - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Kim S.
October 25, 2018
Didn’t fix issue as weell
POSTED BY:
Kim S.
October 25, 2018
I have old highlights and was given 2 separate colors. The end color was pretty but the highlights still showed through a lot Not as blatant but it was still quite noticeable. I was a little sad but I do like the end color.
Kim -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Jennifer S.
October 25, 2018
red didnt take
POSTED BY:
Jennifer S.
October 25, 2018
the red was on my gloves and my head, but my hair is still brown as can be.
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Suzanne O.
October 25, 2018
Great color. Unusaly hard to wash out
POSTED BY:
Suzanne O.
October 25, 2018
The color I went with is amazing. I did leave it on about 10 min longer than the instructions stated but I had a hard time getting it to wash out. I scrubbed and scrubbed with both the shampoo and conditioner but I could only get it to really come out with a towel. It had turned into a Vaseline texture and just sat on my hair. I had to use my nails to scrap it off my roots and finally a towel. I'm not even sure if it fully washed out. Maybe it is supposed to be like that but I didn't see that in any of the instructions.
Suzanne - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
Hello Sarah. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
gabi G.
October 24, 2018
Too dark
POSTED BY:
gabi G.
October 24, 2018
Unfortunately, this was too dark for me. So much so that you could barely see the red in it, even in sunlight.
Hello Gabi. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
Gisela - We apologize for the delay. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Debbie C.
October 23, 2018
Lt brown color
POSTED BY:
Debbie C.
October 23, 2018
It seem to come out too dark. Can there be more blonde in it instead of the darkness of the brown???
Hello Debbie. Want to tweak your formulation? Simply give us a call or click "Adjust Color" in your account to let your colorist know what you'd like. You can gives us a ring at (866)-550-2424 Mon-Fri 8am-6pm PT and Sat 9am-5pm. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Leanne C.
October 23, 2018
Turned my brown hair red
POSTED BY:
Leanne C.
October 23, 2018
The color turned my brown/dark blonde hair red. Bright red. I contacted customer service requesting to mitigate this asap and was told that my colorist would adjust my next order and if I wanted it sooner, I should change the delivery date. In my opinion, poor customer service. A corrective color should’ve been sent immediately.
Hello Leanne. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Sunshine
October 23, 2018
Very disappointed!!!!
POSTED BY:
Sunshine
October 23, 2018
Very disappointed once again hair is very brassy at roots!
Hello Betty. We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Maureen K.
October 22, 2018
Big miss on colour
POSTED BY:
Maureen K.
October 22, 2018
Asked for lighter and brighter...got dark and dull.
Hello Maureen. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Pamela G.
October 22, 2018
Too dark
POSTED BY:
Pamela G.
October 22, 2018
I have medium brown hair. I’ve used boxed color for years with no problem until Claiirol messed up their formula. This color is too dark and too red. Help!
Hello Pamela. We truly appreciate your feedback. Upon reviewing your account, we see that you are working with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Esther H.
October 22, 2018
Extremity DISAPPOINTED!
POSTED BY:
Esther H.
October 22, 2018
The picture when I clicked on the color of my choice is no where near what I recieved!! All you did was darken my hair a shade. I asked for a red. It's just a darker brown, now my natural red highlights are died brown I absolutley hate it. I emailed you and recieved one back saying to send a message above so I replied along with a picture of my hair the color I want, which is what my hairdresser achieved in one session along with my natural hair pic and what I got from your dye so you can see where you went wrong. I haven't heard back. I will close this membership of you don't fix your mistake. I shouldn't have to pay for your mistake even if it was way less costly than going to my hairdresser.
Hello Esther. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Gabriella A.
October 22, 2018
Disappointing
POSTED BY:
Gabriella A.
October 22, 2018
I followed the steps completely and the hair color didn't end up being what I thought. It doesn't look like it changed at all. I was expecting something brighter and it ended up being a dull brown color.
Hello Gabriella. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bethany M.
October 22, 2018
Very disappointed
POSTED BY:
Bethany M.
October 22, 2018
I ordered the color to darken it up a bit and boy did it darken I went from having platinum blonde hair to brown I ordered dark blonde not brown...very disappointed
Hello Bethany. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Noemi D.
October 22, 2018
Good color
POSTED BY:
Noemi D.
October 22, 2018
The first time was great, nice color and it cover my grays pretty good but this time didn’t cover my grays at all
Hello Noemi! We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nancy C R.
October 21, 2018
Dissatisfied
POSTED BY:
Nancy C R.
October 21, 2018
I used the first order yesterday, 10/20/18, and was dissatisfied with the product and the whole process. The ammonia in the hair color was so overwhelming that it made my eyes tear; the process was too many steps to do at home by myself. The rinse part of the process made such a mess in the shower that it took another 1/2 hour to clean. I tried eSalon on a whim based upon reviews and have to wonder about the validity of them.
Hello Nancy. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hello Carmen. Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Catherine K.
October 20, 2018
did not try color, they adjusted what I ordered
POSTED BY:
Catherine K.
October 20, 2018
I ordered something to take my light brown, reddish hair darker. They adjusted it, and I agreed, but there was no way of seeing what they adjusted it to, so I trusted them. It arrived and it is plain dark brown, matte. I cannot change my light brown, reddish hair to almost black overnight. I also do not want something that looks so dead, I chose something with some shine to it. I also have limited time to deal with this kind of thing - 2 toddlers! I hate it when I waste time on stupid things like this.
Hello Catherine. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dorothy L.
October 20, 2018
My custom color was not even close to my hair color.
POSTED BY:
Dorothy L.
October 20, 2018
I sent a picture of my color when I first sent in a order to try and the custom color isn't even close. I have been traveling between family member in Texas and Arizona and this is the first time I had a change to try your custom color. I was extremely disappointed in the results. You have ruined my hair. I had to go to a salon to get it fixed. I'll never try your product again.
Hello Dorothy. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judy H.
October 19, 2018
Bad; the color, after 3 washings is not like the pic. not happy
POSTED BY:
Judy H.
October 19, 2018
I sent a picture. Sort of strawberry blonde. gold tones I guess. Not what I got at all. It looks brown with a hint of maybe some red casts. Only in the sun. But not in normal lighting. I am not happy with this at all and would like this redone. Please. I don't want to buy a commercial product but this is not me. The former formula just had to be lighter with the copper/red. Please email me!
Judy E. Hall
Hello Judy. We’re so sorry to hear that you were disappointed by the results of your color application. Your Color Happiness is very important to us, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
M.J. S.
October 18, 2018
I don't want red hair!
POSTED BY:
M.J. S.
October 18, 2018
After carefully following the instructions in my first kit, I was anticipating a gorgeous dark blonde color on my hair. Dark blonde is my natural color. Instead, after drying my hair, I saw that it was a dark strawberry blonde! I was so disappointed. The results were no better than that from a drugstore kit, even though the esalon kit was considerably more expensive. I am going to give esalon another chance, that is, IF I can find the color I want to try.
Hello MJ. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Karen B.
October 18, 2018
Not the shade I chose
POSTED BY:
Karen B.
October 18, 2018
Not at all happy with my colour. I wanted a copper blonde and ended up a red brunette. So dark I hate it!
Hello Karen. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley M.
October 18, 2018
Not evenly dyed.
POSTED BY:
Ashley M.
October 18, 2018
It was my first time using eSalon and I was pretty excited to try a hair dye that I didn't buy at a drugstore. After using the hair dye it did leave my hair super shiny and silky which I appreciated. But I was left feeling disappointed because after using the 2 bottles of dye on my long hair the color just didn't turn out as vibrant as I expected. The dye hardly took throughout my hair having a very faded tint of color, almost to the point of no color, while my roots turned out ok but I would have liked the color to equally matched.
Hello Ashley. Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lauren E.
October 18, 2018
Somewhat unsatisfied
POSTED BY:
Lauren E.
October 18, 2018
The product colors well, but was a little too dark for my liking. Hoping my next order will be more satisfying. I think it was a good value for the introductory price, but I’m not sure about paying full price for the remaining orders.
Hello Lauren. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Your Color Happiness is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Sarah O.
October 17, 2018
No change
POSTED BY:
Sarah O.
October 17, 2018
I followed the directions to a T and saw NO change in color of my hair. Very disappointing
Hi Sarah-- thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
TRUDE F.
October 16, 2018
The worst
POSTED BY:
TRUDE F.
October 16, 2018
I am very disappointed with this product. It is so watery, made the biggest mess ever! Stained my skin and was very hard to get if off even after using your stain remover wipe. And..... the color does not show any red at all
Trude - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amber M.
October 16, 2018
Horrible
POSTED BY:
Amber M.
October 16, 2018
I will never use this product again on my hair it is so drying and damaging I might as well go buy something from the pharmacy.
Amber - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
jean B.
October 16, 2018
Can't cancel!
POSTED BY:
jean B.
October 16, 2018
I tried to cancel the autoship and no one will respond - they continue to bill! Don't do autoship - you can't cancel!
Jean - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sara G.
October 16, 2018
Color to dark
POSTED BY:
Sara G.
October 16, 2018
Please cancel all future orders. Color just keeps getting to dark.
Sara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Tricia A.
October 16, 2018
poor grey coverage
POSTED BY:
Tricia A.
October 16, 2018
Solution had poor grey coverage, colour was not as described on photograph. Hair colour turned out to be dark brown.
Tricia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
christina C.
October 16, 2018
Need a richer conditioner
POSTED BY:
christina C.
October 16, 2018
I will preface this review by saying, I LOVE MY COLOR. I was getting my hair colored at high end salons in NYC and they were never able to achieve a color I was happy with. It’s kind of amazing that a colorist with only a photo of my hair was able to provide such great results. Full disclosure: I had to adjust the color once.
That said - I am disappointed with the conditioner quality (and amount) the color package comes with. My hair does not look or feel “glossy” after I condition. Any suggestions?
Overall - super happy with results!
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Terri D.
October 16, 2018
Waxy, sticky mess!
POSTED BY:
Terri D.
October 16, 2018
After dying my hair, it would not rinse out. I had to shampoo it 4 times and still it was sticky. I finally used Dawn dish soap and my hair felt normal again. I am surprised the color did not strip out after so many washes. I was excited about this service, but very disappointed with the gross waxiness. Can't see buying it again.
Terri - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Allison L.
October 16, 2018
Scam
POSTED BY:
Allison L.
October 16, 2018
I ordered this product to see if I would like it. I did not. It was so waxy and thick in my hair like glue. I was getting really worried that I wouldn't be able to get it rinsed out. After shampooing three times it began to rinse out. I've colored my hair for almost 20 years and never experienced this before. I called and complained they apologized. Then next month they charge my credit card again almost triple my original price. I call to tell them I dont want this product and they said sorry we cant refund you. Scam!
Hi Allison. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Also, there are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your account, we see that you have already worked with our Color and Care team to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Elisabeth P.
October 15, 2018
Edited
POSTED BY:
Elisabeth P.
October 15, 2018
Edit: After a few days and in just the right light, I am finally starting to see the golden tones of my color, so I guess maybe it just takes time.
I paid about 3 times what I would pay for store-bought color (which would have been acceptable with good results) and my hair looks exactly (I mean EXACTLY) the same as it did before I dyed it. Granted, I was going for subtle (but still visible) change. Sorry to say, I'm feeling a little underwhelmed.
Elisabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kimberly U.
October 15, 2018
No Change
POSTED BY:
Kimberly U.
October 15, 2018
Just looks Black, no Violet highlights....very disappointed
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa C.
October 15, 2018
Color didn't take and left hair nasty and greasy.
POSTED BY:
Lisa C.
October 15, 2018
I am very disappointed. I was very excited about using this product. My hair is the exact same color. The color didnt take at all. Plus on top of that my hair is very greasy and so nasty I am home from work today. Will never buy this product again.
Lisa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Shauna B.
October 15, 2018
Good product, wrong color and beware of auto refill
POSTED BY:
Shauna B.
October 15, 2018
The product overall was good quality. The color I chose was just way too dark for me even though it was the same color I buy from Wella. I did not send a picture in. I wished I would/could have made another color choice before realizing I was on auto refill.
Hello Shauna. Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sarah Helene S.
October 15, 2018
Ruined my hair
POSTED BY:
Sarah Helene S.
October 15, 2018
Proceed with caution. I am just recovering from using this product. My hairstylist (who does not color my hair) was shocked by how processed, dry, and fragile my hair had become.
Hello Sarah. Thank you for contacting us. We are so sorry to hear that your hair has been feeling dry and fragile! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janna B.
October 15, 2018
Hair color leaving sticky residue
POSTED BY:
Janna B.
October 15, 2018
I always have a problem with it not wanting to rinse out completely. Takes several washings and days later before my hair feels soft again. Disappointed in product. Thanks
Hello Janna. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jeri G.
October 15, 2018
DID NOT COVER GRAY. KIND OF DULL.
POSTED BY:
Jeri G.
October 15, 2018
left gray hair. dull color.
Expensive considering I was going 6-7 weeks and buying from walgreens.
Hello Jeri. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Karen T.
October 15, 2018
Color not what I expected
POSTED BY:
Karen T.
October 15, 2018
I ordered a dark brown, natural golden color. It was all dark, with no golden at all. I followed the directions, but the color has no life to it. My hair is much drier and frizzier now. Regular box colors from the store have given me better results.
Karen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
Janine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Christina V.
October 14, 2018
Refund!
POSTED BY:
Christina V.
October 14, 2018
Very unhappy with my purchase. Don't send me any more. Cancel my orders and give me a refund
Christina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Daniela - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
POSTED BY:
nicole B.
October 14, 2018
Didnt cover the grey as expected
POSTED BY:
nicole B.
October 14, 2018
looks good in the dim light. but in the natural light the grey is still showing through.
Nicole - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Michelle A.
October 14, 2018
Sadly disappointed
POSTED BY:
Michelle A.
October 14, 2018
I was so exited to try this product as the options for copper/lighter red options are dwindling in the drug stores and I have little time to head to a salon.
I followed the instructions explicitly and everything seemed to be going well until I followed the final and “do not skip” last step.
I added water to the remaining dye from bottle two and poured the mixture over my hair and began to, as directed, massaged vigorously. My hair almost immediately turned into a gelatinous mess. The consistency of everything changed, I could barely move my gloves fingers through my hair, and I had waxy build up on my scalp and through out my very thick curly hair.
30 minutes and 5 shampoos. That’s what it took to get whatever it was that built up in my hair out.
I have no idea what the color *might* have looked like if I didn’t have to shampoo that many times on freshly colored red hair to not have all the waxy residue to remove but the end result was pretty unimpressive. It was dull, light auburn color that looks similar to the shades I was trying to avoid in the stores.
Given that the introductory pack included the very much needed second bottle (ends refresher) for thick longer hair, I cannot say that this product is worth what will be $35 for each additional coloring on my hair.
Michelle - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Stefannie F.
October 14, 2018
Shady business!
POSTED BY:
Stefannie F.
October 14, 2018
DO NOT deal with this company unless you want them taking money out of your bank account without your permission!!!! I didn't even have time to color my hair with the first kit they sent when I see they charged my debit card for another kit!!!! Of course they charged my card on a Sunday when there was no one in customer service to talk to!!! I even cancelled the order before shipment so they can refund my card and they shipped it anyway!!!! I called customer ASAP first thing on Monday and they were going to make me pay for return shipping!!! Upon talking to a manager they said they would give me a full refund, when I get the package put "return to sender" on it put it in the mail and call back customer service and they would credit my card. Well I did all that and when I called back to get my refund after putting the kit "return to sender" back in the mail the customer rep said they will give me the refund once they recieve it in the mail!!! Now they are giving me the run around and don't want to refund my money like they said they would!!!! This is so not fair!!! They never should have shipped that order and they shouldn't be making transactions on people's accounts on days and times there is no customer service available!!! I haven't used the first kit they sent me yet and even if I do and I love the hair color it will be ashame because I will never do business with this company again!!! They clearly do not care about the customer they just want the money!!!!
Hello Stefannie. We apologize for any confusion! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with our team to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charmaine S.
October 14, 2018
Missed the mark big time
POSTED BY:
Charmaine S.
October 14, 2018
You guys really missed the mark on this color I hate to tell you. But I'm not at all impressed with the actual color itself as it shoulda been much much more violet because absolutely no violet or red showed up at all. My hair is a drab dark brown. At this point I prefer to stick with what I've been doing on my own. Please cancel my account and ALL future orders.
Charmaine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Disnee R.
October 13, 2018
Very disappointed
POSTED BY:
Disnee R.
October 13, 2018
I would honestly like to have a refund. Im not satisfied with my color at all. Red roots and dark brown/black hair. Box dye is so much easier to use and cheaper. Very disappointed.
Disnee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Rachel T.
October 12, 2018
Not what I expected
POSTED BY:
Rachel T.
October 12, 2018
Colour is supposed to be a light brown. It is actually very dark, definitely at least a medium brown. Also the red in my hair is still showing through so it looks very uneven.
Rachel - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Leanne F.
October 12, 2018
Color was wrong
POSTED BY:
Leanne F.
October 12, 2018
My color was too light it did not match my dark brown hair had to go out and buy a color to fix it. I don’t know what happened the dark chestnut color matched before.
Leanne - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Melody D.
October 12, 2018
Color was darker than I wanted.
POSTED BY:
Melody D.
October 12, 2018
Was excited to try product but was so dark, almost looked black. Was not happy at all
Melody - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Elizabeth D.
October 12, 2018
Very disappointed- Gave eSalon 2 tries
POSTED BY:
Elizabeth D.
October 12, 2018
I understand that color is not always easy to get right the first time so I have eSalon 2 times with my color. I provided photos, details, and phone consults and I was ultimately disappointed with the results. I ended up back with Féria to fix the color.
Beth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Patricia A.
October 11, 2018
hair color
POSTED BY:
Patricia A.
October 11, 2018
Not happy at all this time, unfortunately for me, I didn't read the instructions before doing my hair. I foolishly thought that I got an extra bottle of color. I have never had to mix to different bottles, one for roots and one for ends. 😒 my hair looks terrible and I'm not sure how to fix it.
Patricia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Lucy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Gail R.
October 11, 2018
hair sticky
POSTED BY:
Gail R.
October 11, 2018
I just used this for the first time. I was very careful to follow instructions closely. I used the enclosed shampoo and conditioner. My hair is dry now, and its very sticky. It feels like I haven't washed it in a week. I really like the color, but am not happy with how my hair feels.
Gail - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Julie R.
October 11, 2018
My blonde hair is now a pinkish brown. Disaster.
POSTED BY:
Julie R.
October 11, 2018
Not at all happy. Its going to cost a fortune in a salon to fix this mess.
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Judith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carolyn K.
October 10, 2018
Hate it
POSTED BY:
Carolyn K.
October 10, 2018
I have tried repeatedly to cancel this account. The robotic system just mindlessly continues to contact me about my next order every few months. I'm ready to report it to the New Mexico AG as a fraudulent business.
Carolyn - Thank you for your feedback. We apologize for the disappointing experience you had with cancelling your Plan. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Dawn A.
October 10, 2018
Hair turned to silly putty
POSTED BY:
Dawn A.
October 10, 2018
Everything was fine till I went to rinse out dye. My hair turned into a blob of rubber. It was not penetrated by water. The water solidified it. After panicking, I reached for the strongest shampoo I could find & was able to dissolve the congealed blob section by section. It was a frightening experience. I worried that the blob was dissolving my hair & wasn’t sure how I was going to get to out.
Dawn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cristiana O.
October 10, 2018
Disappointing after a first great experience
POSTED BY:
Cristiana O.
October 10, 2018
I made a first order for a semi-permanent light brown and I was so impressed with the colour and everything. I recommended eSalon to my sister. She got a permanent darker brown/soft black. I helped her to apply the colour and it was a disaster. Like another customer, Laurie, despite following the instructions to the letter, when I tried to rinse my sister’s hair color, her hair seemed caked with glue. I used your shampoo and conditioner, then another shampoo, then an oil-based shampoo but her hair still felt gross and the water was still dark. After an hour in the shower we decided to stop washing as there was no improvement. We used a towel instead to tried to remove the ‘glue’ attached to the hair, applying lots of force. After another half an hour of this, there was still a slick coating on my sister’s hair. I was mortified by this. I had suggested your company to her and convinced her to give a try. But her colour was totally different from the one I received. I thought something was not quite right even when I mixed colour and developer for her - it smelled bad, like ammoniac, rather than nice like on my first experience. The glue effect went away after almost a week of vigorous shower and towel massaging. She looked messy and gross for almost a week. This is not acceptable!
Cristiana - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Jean M.
October 10, 2018
Don’t like it
POSTED BY:
Jean M.
October 10, 2018
The color is awesome but it dried out my hair. I left it on for the correct time period. My hair now feels like straw, it never felt that way from the store bought brand
Jean - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Cheryl P.
October 10, 2018
Color
POSTED BY:
Cheryl P.
October 10, 2018
This color is not a color. It is not me at all. It has no red tint to it.
Please do not send me anymore of this.
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carlene P.
October 10, 2018
Grays still there
POSTED BY:
Carlene P.
October 10, 2018
Hi while the color was ok it didn’t last any longer than other boxed color I had used before. Also very hard to rinse from hair.
Carlene - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Rachel B.
October 9, 2018
Not my desired color
POSTED BY:
Rachel B.
October 9, 2018
I'm considered a "natural red head" but my natural color is kind of a strawberry blondish brown...? I really wanted to have a copper orange red. So I went with Intense Copper... but ended up with just an auburn red, with copper orange-ish hue when the sun hits it....... :( I've never been able to achieve the color I desire... I was really hoping by trying this with a "personalized colorist" and adding my picture of my natural color I'd get a better match. It's not all for not... I've this type of color before and know it will fade out nicely.... but just really was hoping for this to be IT.
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Ann V
October 9, 2018
Nice kit but color didn't hold.
POSTED BY:
Ann V
October 9, 2018
I've only shampooed twice since I colored, both times with the shampoo sent in the kit, my color has already drastically faded. I'm so disappointed.
Ann -We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Kristina H.
October 9, 2018
Product
POSTED BY:
Kristina H.
October 9, 2018
I don’t know what is in the color to do this but I am having a very hard time rinsing it out. it’s almost like a Vaseline consistency. I have to literally scrape it out of my hair with my nails. It hasn’t always been this way I have been ordering from esalon for about a year now.
Kristina - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
marie L.
October 9, 2018
DOSE NOT COVER GRAY
POSTED BY:
marie L.
October 9, 2018
STILL IS NOT COVERIN THE GRAY IM THE FRONT PART OF MY HAIR
Marie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Ellie W.
October 9, 2018
Not for me
POSTED BY:
Ellie W.
October 9, 2018
I'm not happy with this system. I can get the same thing for less money at the drugstore. Furthermore, I was under the impression I made a one-time purchase. And wanted to wait in see if I planned to continue. The results were unremarkable. And now you claim I'm on a 4-week plan and you have made the cancellation buttons hard to find. My point is, I'd like to cancel. And I'd like my money back, since you "100% guarantee, or it's on us!"
Ellie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anna W.
October 8, 2018
Waxy feeling
POSTED BY:
Anna W.
October 8, 2018
I used the product 2 times. I liked the color, but I had to wash my hair anywhere between 5 and 6 times to get the color out after the allotted time. You are given this very small package of shampoo and conditioner which in no way would wash out the color. I will not be re-ordering.
Anna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Claire B.
October 8, 2018
strange 'pink' overtone
POSTED BY:
Claire B.
October 8, 2018
Despite providing pictures, requesting a dark blonde/copper mix, following instructions as provided, my finished colour is a warm brown with an odd pink tone. There is no copper-tone whatsoever.
Claire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
Colleen - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Please let us know if there is anything we can do to help!
POSTED BY:
Rosane T.
October 8, 2018
Color was too dark and product stuck on my hair.
POSTED BY:
Rosane T.
October 8, 2018
I wish to give a good review, because the idea is really good, but e salon didnt work for me. I wanted to change of a brown burgundy for a brow violet, My hair now is just a boring dark brown with any burgundy or violet and I waited until wash my hair few times before to write this review. In addition my hair is dry, because I need to use shampoo 4 times to remove the product of my hair, it was as a glue. I cancel my plain, I didn't ask for my money back because the grey hair covering was good.
Rosane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Alison W.
October 8, 2018
Color is still too dark.
POSTED BY:
Alison W.
October 8, 2018
I had very blonde highlights prior to coloring and after coloring, the shade is so dark red. Almost purple, Not a fan, although I know it will fade after a few washings.
Alison - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Bubbles
October 7, 2018
Packaging error.
POSTED BY:
Bubbles
October 7, 2018
No Conditioner in my pack. 2 shampoos.
Conditioner is quite important at this stage.
Will update my review when I have tried the product.
Bubbles - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Marion T.
October 7, 2018
Disappointed
POSTED BY:
Marion T.
October 7, 2018
I followed the instructions. The color coverage is good but I don’t like the way my hair feels. It isn’t as soft as before use.
Marion - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Caroline H.
October 7, 2018
Nice colour, too long of a process!
POSTED BY:
Caroline H.
October 7, 2018
I like the colour, the process however is just too long and the dye is extremely difficult to rinse out, I don’t like the shampoo or conditioner supplied, I had to wash and condition my hair a second time using my own to get it completely out of my hair, now let’s see how long the colour lasts. Dyed my hair October 7 2018
Caroline - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Amy W.
October 7, 2018
Goo
POSTED BY:
Amy W.
October 7, 2018
I used to love your color, but the last few times I’ve used it I’m left with a gooey substance in my hair. I have to wash multiple times to get it out. Sorry, but I’m canceling my subscription today.
Amy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Kathryn H.
October 6, 2018
Why is my hair all sticky!!!
POSTED BY:
Kathryn H.
October 6, 2018
The color is fine but my hairs texture after I washed it is horrible! It is very sticky please help.
Kathryn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
Brandy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Heather J.
October 6, 2018
need new color
POSTED BY:
Heather J.
October 6, 2018
used 2 weeks ago and grey is already showing. i'm not too happy with the color and want a different one.
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Renee G.
October 6, 2018
Not what I wanted.
POSTED BY:
Renee G.
October 6, 2018
It just looks like my original color. No change. Cant see my original picture it figure how to change future orders. Hate it
Renee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Tracy D.
October 5, 2018
Too dark
POSTED BY:
Tracy D.
October 5, 2018
So, I was told by the specialist that it was gonna be an ash brown with no red;however, it ended up being black blue and ruined my hair! I had to spend $120 at a real salon trying to get this hideous black out of my hair....they had a horrible time trying to remove this color....esalon offered me a different color for free, but did not respond when I asked about not being able to just color over BLACK! Horrible experience!!
Tracy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
Maria - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jo C.
October 5, 2018
Color too light.
POSTED BY:
Jo C.
October 5, 2018
The color is too light. It makes me look too washed out.
Jo - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Carmen S.
October 5, 2018
Colour
POSTED BY:
Carmen S.
October 5, 2018
I like the colour but isn’t that what I want it and doesn’t last too much.
Carmen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
11.11
October 5, 2018
Working process not product my hair ! Living in Uk makes it difficult.
POSTED BY:
11.11
October 5, 2018
Colour itself fine .but for me i do not like red tones that my hair throws .however freddie and team rectifying my awkward hair ! .i have every faith will get there in the end ! Easy to follow instructions prompt support customer service and delivery.
Kelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rondi L.
October 5, 2018
Toxic and bad color
POSTED BY:
Rondi L.
October 5, 2018
A powerful and persuasive marketing effort, but the product does not match the pitch. My color is reddish, not the blond I ordered and moreover, the smell during application was so bad, like an old perm, that I had to open a window to keep my eyes from watering. Not good!
Rondi - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sheryl C.
October 5, 2018
Color was way too dark for me, is quite disappointing.
Sheryl - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
RascalCate
October 5, 2018
Sadly Disappointed
POSTED BY:
RascalCate
October 5, 2018
Was so excited to try this colour. I watched the videos and followed the enclosed instructions. The results were so disappointing. I have two large areas of grey, right at my temples. Like skunk stripes. The dye only VERY slightly coloured these grey areas, and washed out on the first shampoo (using eSalon Big Love Volumizing shampoo.) The colour itself had no dimension or gold tones. I am going to try one more time before canceling completely. I did love the shampoo that was enclosed with the colour kit. That shampoo made my hair shiny and full.
RascalCate - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Kathleen S.
October 5, 2018
Not for me
POSTED BY:
Kathleen S.
October 5, 2018
I sent an email asking that the color be made with a light blonde rather than a medium blonde because I wanted it to have a strawberry blonde look. Well it arrived made with a medium blonde color. I thought ok I'll try it. I was right. I don't like it...it's too dark and not red enough. It doesn't look anything like a strawberry blonde.
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Juanita R.
October 5, 2018
Fading
POSTED BY:
Juanita R.
October 5, 2018
The color faded and grays came through before 4 weeks. Also grassiness setting in.
Juanita - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
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