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Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Katie P.
February 6, 2019
Gray Coverage
POSTED BY:
Katie P.
February 6, 2019
The gray coverage didn't seem as good with this color, maybe too light, not sure.
I did cover the strands really well, and left one for amount of time it stated.
Katie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from one of our representatives to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Amy C.
February 6, 2019
Disappointed
POSTED BY:
Amy C.
February 6, 2019
To start with the kit doesn't fit through the letter box so I had to collect it from the post office, which is very annoying.
Just because you print my name on the instructions doesn't make it personalised. I found the whole thing very generic.
I also found the dye very hard to wash out of my hair, the shampoo they provide you with didn't help. It took me a few washes to get it fully out. It was leaving a claggy residue at my roots.
The colour is OK, no better or worse that a box dye from the shops. It's quite dark for a medium brown and it still has hints of red in, which I was trying to move away from.
Amy - Thank you for your feedback. We apologize for the disappointing experience.You are fully covered by our Color Happiness Guarantee, and one of our Customer Service Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lyndsey W.
February 6, 2019
Left hair waxy
POSTED BY:
Lyndsey W.
February 6, 2019
I have used this same color a few times now. The first few times my hair felt fantastic and healthy. This last time the product coated my hair and was very waxy and difficult to wash out. I had to wash my hair multiple times with a strong clarifying product before my hair felt normal again. I was highly disappointed. After this experience I went back and read some of the one and two star reviews and see that many people have had this same issue after the first couple applications. Did you change the formula or is this some kind of bait and switch thing?? I do not color my hair often, usually only 2/3 times a year so I know my hair hasn't been over processed. I will not be recommending this product anymore and I will not be using it again.
Lyndsey - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Brittany M.
February 6, 2019
Color not as advertised
POSTED BY:
Brittany M.
February 6, 2019
The first few days I was loving the color except some parts were very light. Almost like a raspberry color. It wasn’t as close to my natural color I wanted. Now it’s already fading and you can tell I colored my hair.
Brittany - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Customer Service Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kimberly A.
February 6, 2019
Nothing Special
POSTED BY:
Kimberly A.
February 6, 2019
I'm happy that I got my kit for ten dollars. It's supposedly custom blended, but objectively it's not better than products in the drug store. Actually, I prefer the boxed color that I can find anywhere. I highly recommend you save your money and purchase Feria instead. It's a better product. Disappointing.
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jasmine P.
February 5, 2019
Nope
POSTED BY:
Jasmine P.
February 5, 2019
Was going for a golden medium brown.
I am kind of gingery and my ends didnt take.
Not satisfied
Jasmine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Anna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Betty - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan C.
February 5, 2019
New Customer
POSTED BY:
Susan C.
February 5, 2019
The color for my roots could not cover my stubborn grays around my face.
Unhappy
Susan - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Alison C.
February 5, 2019
Grey coverage
POSTED BY:
Alison C.
February 5, 2019
I colored my hair a week ago and greys have begun to show up. What can be done to have better coverage for at least 2 weeks?
Alison - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Julie W.
February 5, 2019
High expectations
POSTED BY:
Julie W.
February 5, 2019
I was excited to get my color package but wasn't able to try it until a few days ago. I am not so excited any more. It didn't have enough purple in it and it seems to have been too much on my hair as it is frizzy. Soft but frizzy and the color just not good. Dull looking.
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Megan W.
February 4, 2019
Carrot Top!
POSTED BY:
Megan W.
February 4, 2019
I asked for a darker copper colour, and now my hair looks like a bunch of carrots. I’ll never leave Esalon or complain because I simply LOVE IT, except for my current colour! 😔
Megan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Laura S.
February 4, 2019
The color is awesome, but it was SO hard to remove the product from my hair
POSTED BY:
Laura S.
February 4, 2019
I’ve washed my hair four times now and I still can’t get the dye off my hair. It’s almost like an oily glue goop that makes my hair stick together and it is VERY hard to wash out. I don’t know what is in the dye, but I’ve never had this problem before. I don’t think I’m going to try this again unless they redo the formula.
Laura - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
LARS
February 4, 2019
Wrong color
POSTED BY:
LARS
February 4, 2019
I colored my hair and followed the step by step instructions, I was left with a brown copper color for my roots, which I wanted but then a dark brown purplish/red color for my ends. I am not happy at all. The colors are COMPLETELY different and in no way shape or form should ever be chosen to fade into one another, especially by a "professional". I will never order from this company again. It's better to see what your getting then just someone sending you whatever they want.
LARS - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katelynn M.
February 3, 2019
Exactly what I did not want
POSTED BY:
Katelynn M.
February 3, 2019
I wrote in the notes that my hair pulls red. Guess what color my hair is? An ugly brown-red.
Katelynn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
Nicola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer L.
February 3, 2019
Nothing like the color I said I wanted.
POSTED BY:
Jennifer L.
February 3, 2019
My hair is nothing like the color I ordered. Watse of money! I had to go to Sally Beauty and buy color again to fix it.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Darlene C.
February 3, 2019
I was so excited to give this hair color a try!
POSTED BY:
Darlene C.
February 3, 2019
I was so disappointed on the outcome, I couldn't wait to shampoo my hair with my reg. shampoo afterward! I'll be staying with my usual home coloring which is much less expensive!!
Darlene - We’re so sorry to hear that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Laura F.
February 3, 2019
Hmm.
POSTED BY:
Laura F.
February 3, 2019
Honestly I'm not sure what went wrong. The thing I disliked the most was when I washed the color from the strip of hair I tested my color on. Even after I used the shampoo and conditioner provided my hands and that strip of hair were left feeling greasy. Its been years since I last dyed my hair but I dont remember having that issue with boxed dye from the store. I would like to try again but I'm not willing to pay $25 and wait another week for the box to arrive.
Laura - We’re sorry that your custom color left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Risty B.
February 3, 2019
Maybe they got confused?
POSTED BY:
Risty B.
February 3, 2019
Maybe you sent me what color i have an not what color i wanted? i wanted a much lighter copper tone, slightly mohogony and i have the exact color i already had .. and i didnt have any dyed hair ... its basically a dark brown .. cant see any copper at all just a TINY slight tiny ONLY in the sun Very sad
Risty - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Summer H.
February 3, 2019
Burning
POSTED BY:
Summer H.
February 3, 2019
Color wasn’t even close to what I asked for, but that’s ok, cause it washed out in 2 washes, but the worst was the excruciating burning of my scalp for over a week after dying. I’ve done my hair at home several dozen times with multiple brands and this is the first time I’ve ever experienced the burn that this chemical composition put on my skin. Hands, shoulders, back, no exposed skin was safe. I was protected through the dying process, but just rinsing it out and splashing a bit on these parts of my body was enough to leave a burn, even though I showered after the whole thing. I will never use this product again.
Summer - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Lorna O.
February 3, 2019
Gave 1 star because can give less.
POSTED BY:
Lorna O.
February 3, 2019
Tried company years ago. Believe in giving second chances. This time their color expert did worse. Not sure how that was possible but she did. No fixing this embarrassing to go out it is that bad.
Lorna - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
Amy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kim Y.
February 3, 2019
I love this product, but...
POSTED BY:
Kim Y.
February 3, 2019
I’ve been using esalon for a couple of years now and I love it, except for one thing. Like many others have said, it is nearly impossible to rinse out. It leaves a waxy clumpy film that takes 5 + washes to finally get out. I keep hoping that they will fix the problem because so many have complained about it, but so far no luck. I am going to try a different company and see if I can get the same great results without the rinsing problem. Hopefully esalon can fix it soon!
Kim - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Natalia C.
February 3, 2019
not good coverage on grays
POSTED BY:
Natalia C.
February 3, 2019
The color is fine but unfortunately doesn’t work well on the grays... didn’t cover much...
Natalia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Emily L.
February 2, 2019
Not a perfect match
POSTED BY:
Emily L.
February 2, 2019
I sent a photo in for help matching my hair color and took my best bet but the color was a bit off. Now I have grey roots and mismatched color roots.
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jolene G.
February 2, 2019
Won’t be doing this again.
POSTED BY:
Jolene G.
February 2, 2019
So disappointed. I held off doing the color for a while and finally did it tonight. While my roots color looks great my ends didn’t seem to grab the color and look weird.
I’m just going to the salon as doing long hair at home is a nightmare.
Three stars because I really liked the root color.
Jolene - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Victoria A.
February 2, 2019
Worst experience ever
POSTED BY:
Victoria A.
February 2, 2019
The smell was the start of a bad night. Couldn't finish dying hair, so roots are bright red, rest is old dull red. All fans on in house and all windows open and patio door, didn't help until I dumped the rest down the drain as I showered. Even in shower it burned my eyes and choked me. The dye is runy and ruined clothes and all my bathroom stuff. I prepped as I always do, still ruined everything. Been dying my hair for 16 years, most of those years as red, and never experienced any of this. So angry, and appalled. What a nightmare
Victoria - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lynn S.
February 1, 2019
Coverage
POSTED BY:
Lynn S.
February 1, 2019
I just colored my hair yesterday.I followed the instructions and there are areas that are a different color.My hair color was med brown.I ordered a mahogany brown.My husband said he can't even tell that I colored it. There are places where my gray was not colored even though I saturated it with the color.
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jacqueline B.
February 1, 2019
Brown color reformulated
POSTED BY:
Jacqueline B.
February 1, 2019
After 2 weeks, the gray was prominently peeking through at the temples.That has never, ever happened before the reformulation of the requested color.Only the colorist can determine why it happened.
I am clueless.
Jacqueline- Thank you for your feedback! Regrowth is normal at the two week mark, as hair grows at a rate of about 1/2 inch per month. Please keep an eye on your email for further information from us regarding your color and gray coverage adjustments, tips and tricks. We look forward to crafting your next custom color!
POSTED BY:
Brenda L.
February 1, 2019
Staining
POSTED BY:
Brenda L.
February 1, 2019
I like the color but not the way it stained my scalp. I even took it to my hair stylist to let her apply it. I think I would have had a big mess had I tried it by myself.
Brenda- Thank you for your feedback! We are sorry to hear that you were disappointed that the color stained your scalp. This is common with most color (it is less common with lighter blonde shades that have sheerer pigments), as the nature of color is the stain the hair, but our skin can also absorb these pigments. We are happy to assist you if you need any help. Please feel free to reach out to [email protected]! Thanks again for reaching out.
POSTED BY:
Terry C.
February 1, 2019
Not good
POSTED BY:
Terry C.
February 1, 2019
I've already written a poor review. I don't understand why I'm being prompted to write another one. But sure, I'll tell you again that your product stinks! It immediately began to fade in a week, by the third wash! This product is no better than the stuff you buy in the drug store or grocery store. And it is way over priced for the lack of quality product I have received. If I were you, I would not waste my time or money on this product. It is terrible if you are looking for something that will adequately cover your grays and not fade. The color was beautiful, the quality...not so much.
Terry - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sharon B.
February 1, 2019
Custom color
POSTED BY:
Sharon B.
February 1, 2019
The color is good the coverage not so good. It does not cover like what I've been using for years. I like that it only takes 30 min but my roots still show and the color doesn't last very long.
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Matilda
February 1, 2019
Root hair color
POSTED BY:
Matilda
February 1, 2019
Still not quite what I wanted in the color. I'm going to wait on getting my next shipment.
Matilda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lisa H.
February 1, 2019
The color was much darker
POSTED BY:
Lisa H.
February 1, 2019
I wanted a medium blond and I got brown :(. Very disappointed. I was not ar all happy not did I get refund. So much for 100% guarantee or it's on them.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dana T.
February 1, 2019
Not what I wanted
POSTED BY:
Dana T.
February 1, 2019
It's not the color I was thought I was getting. I already had great brown medium/dark brown hair with red undertones. I thought I was getting a red copper but what I got was the same color of my natural color so I'm very disappointed
Dana - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cecilia T.
January 31, 2019
It's BLACK
POSTED BY:
Cecilia T.
January 31, 2019
Not happy at all (actually cried) I'll make sure to make my review public too.
Cecilia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Annique T.
January 30, 2019
Colour is never how it should be on my hair and it doesn't cover greys.
POSTED BY:
Annique T.
January 30, 2019
I have auburn hair and I have tried this product 3 times to give it the benefit of the doubt just in case I didn't do it right or maybe the mix was wrong. I have ordered various medium blonde colours in Copper Pearl and Copper Ash and there wasn't any blonde in my hair when I had finished, in fact it was darker (my natural colour is more golden) and it didn't cover the grey. Auburn hair is notoriously difficult to colour so I think I'm going to leave it to a salon next time.
Annique- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly! We appreciate your feedback!
POSTED BY:
Keeley B.
January 30, 2019
Not made any difference
POSTED BY:
Keeley B.
January 30, 2019
My hair colour is more less the same as it was before only difference now is you can’t see my root growth, was disappointing to say the least, this maybe suited for many people just wanting a top up in there colour but I was aiming for a change of colour
Keeley- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sukhwinder S.
January 30, 2019
Not working
POSTED BY:
Sukhwinder S.
January 30, 2019
Hi my color is not working fir me so i would like to discontinue my orders so pls no more color for me. Thanks
Sukhwinder- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us. Happy Coloring!
POSTED BY:
Joanne B.
January 30, 2019
Family loved it
POSTED BY:
Joanne B.
January 30, 2019
The family loves it...I am not so sure. Still trying to decide. I feel like it was just to close to normal hair color.
Joanne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Emily V.
January 30, 2019
To close to my original
POSTED BY:
Emily V.
January 30, 2019
I was so sad that this didn’t work out. I was supposed to get a rose gold for dark blonde. Something that added red to my hair with out it being a crazy transition. Well they matched my hair wonderfully... to well actually. No one can tell that I dyed my hair other than me, hopefully it will work better next time.
Emily- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kathleen K.
January 30, 2019
Fake color
POSTED BY:
Kathleen K.
January 30, 2019
My hair turned out exactly like I did NOT want it to turn out. It was supposed to end up being golden, reddish auburn. Instead, it turned out what I call Kool-Aid Maroon. It was embarrassing
Kathleen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ali M.
January 30, 2019
Didn't live up to my expectations
POSTED BY:
Ali M.
January 30, 2019
All the reviews comments and posts made me have really high expectations, so in the result was disappointing. Although it was definitely better then a box dye
Ali- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly!
POSTED BY:
Laura F.
January 30, 2019
First time and wasn’t pleased at all
POSTED BY:
Laura F.
January 30, 2019
Was not the color of burgundy at all not one bit just dark brown
Laura- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Carrie P.
January 29, 2019
It's Ok
POSTED BY:
Carrie P.
January 29, 2019
Its ok for the price, just didn't last as long as I'd hoped.
Carrie- We are sorry to hear that your color did not last as long as you expected. Fortunately, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Heather R.
January 29, 2019
No grey coverage
POSTED BY:
Heather R.
January 29, 2019
I followed the instructions and my grey hairs were not covered at all
Heather- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lea N.
January 29, 2019
Disappointed
POSTED BY:
Lea N.
January 29, 2019
I found eSalon to be no better than any other box dye. In fact, I would have been happier with a semi-permanent from the drug store rather than the permanent shade from eSalon that was the only one available in the colour I wanted. Although I admit it was very close to my natural shade, it turned out much more drab than the picture. Furthermore, the product has very strong ammonia fumes and there are much gentler box dyes on the market. Will not use eSalon again.
Lea- Thank you for your feedback! We're so sorry to hear that our product did not meet your expectations. We take our Color Happiness Guarantee seriously, and e'd love to work with you to see if we can adjust to better suit your needs if we are able to! We do have a demi-permanent version of your selected permanent color available, and we'd be happy to reformulate for you. Please keep an eye on your email for a message from us shortly!
POSTED BY:
Lauri P.
January 29, 2019
wrong color- hard to wash out
POSTED BY:
Lauri P.
January 29, 2019
I ordered dark brown for my roots. They came out auburn/brown... I have to get root touch up at the store to re-do them. Also, when I got in the shower to rinse out the color I had a moment of panic because the dye was stuck in my hair like wax and was difficult to get out. Cancelling my order today. Too bad because I love this idea.
Lauri- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Teresa K.
January 29, 2019
Terrible, horrible results.
POSTED BY:
Teresa K.
January 29, 2019
If I could give you zero or negative stars I would. I ordered a strawberry blonde with lots of red. When I used what you sent me I got brown hair and most of it fried- I have to get most of my hair cut off after using this product. NEVER AGAIN!!!
Teresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Heather- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to help get this resolved for you. We appreciate you reaching out!
POSTED BY:
Carey B.
January 28, 2019
Didn’t cover even . Roots to light ends dark
POSTED BY:
Carey B.
January 28, 2019
Over all the color is ok but as I told them before my roots generally come out lighter than the ends which happened with this product as well, even though I followed the directions to a T. My hair is a bit dry but normal for the process . There was no goopy residue as others say they have experienced. I just want even coverage and I can’t obtain it so I guess I have to go get it professionally done to solve my problem.
Carey- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly!
POSTED BY:
Frannie L.
January 28, 2019
My hair broke off
POSTED BY:
Frannie L.
January 28, 2019
The ammonia is too strong. My hair broke in half when washing and was so damaged from the color I had to put three heavy conditioners to help it.
Frannie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Misty B.
January 28, 2019
I did not care for this color set at all.
POSTED BY:
Misty B.
January 28, 2019
The color is dark copper brown, it looks pretty in the picture, but on me it looks terrible. My roots turned a bright auburn red and the rest of my hair is brown, it looks nothing like the picture :(
Misty- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Anna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Peggy E.
January 28, 2019
disappointed
POSTED BY:
Peggy E.
January 28, 2019
I have colored my hair for years, so I know what I am doing. However, you need another set of hands doing it with the brush and two bottles when you are supposed to separate your hair into sections, do your ends separately and then blend everything together. It was very hard for me and when I used the shampoo/conditioner that was sent in the package, my hair felt greasy not clean, I ended up having to wash it again the next morning.
Peggy- Thank you for your feedback! We are sorry to hear that your found the at-home coloring process difficult, and it can take some practice to get your technique just right. Our team of licensed colorists are here for you every step of the way. Please feel free to contact [email protected] or call for tips and tricks. We appreciate your time and feedback!
POSTED BY:
Kelly E.
January 28, 2019
Mediocre
POSTED BY:
Kelly E.
January 28, 2019
The smell was so intense I gassed my family out of the house for an hour. Hair feels dull now, and easily tangles. The color looks alright but definitely faded after the first wash. I missed some spots but I was rushing due to the smell. Would not use again.
Kelly- Thank you for your feedback! We're sorry to hear that our product did not meet your expectations! The scent of our product can be a bit stronger than standard color, as our product is freshly mixed and does not sit on the shelves for months at a time as most color does. For this reason, we always recommend applying in well-ventilated areas wherever possible. Please keep an eye on your email for further information from us. We appreciate you working with us to help achieve your color goals at home!
POSTED BY:
Wendy W.
January 28, 2019
The love is gone!
POSTED BY:
Wendy W.
January 28, 2019
Did not cover grays well, if at all with last 4 colorings. Color faded and lackluster within 2 days. Nothing changed with hair care routine and only use sulfate and paraben free products on natural hair. Receiving more suggestions for maintenance product up-sale, however. Sure hope this wasn't all some gimmick to get me hooked on what I thought was a quality product; only to find out they've scaled back on quality to dig hook in for quantity! will be dropping if next order does not produce results.
Wendy- We’re so sorry to hear that you were disappointed by the results of your recent color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps and tips and tricks for better gray coverage! We truly appreciate your feedback.
POSTED BY:
melissa P.
January 28, 2019
Awful
POSTED BY:
melissa P.
January 28, 2019
I received a package for roots only which was not at all what I wanted esalons questions do not give you options and I don’t like how it’s set up. I called to inform them that I was unhappy and the process to getting them to fix it is not easy. I am a very unhappy customer esalon does not communicate well enough to know what the customer wants.
Melissa- Thank you for your feedback! We're so sorry to hear that you were disappointed in your eSalon experience. It appears that you had selected a root touch-up only when completing your profile. We do apologize if there was any confusion when completing the custom color profile. We ask a set of comprehensive questions that help give our team an understanding of your needs, and we strive to make this completing this profile as easy and hassle-free as possible. We are always happy to work with you to adjust according to your needs, and we see that you have spoken with a representative to help resolve things for you. Please feel free to reach out if you need any further assistance!
POSTED BY:
Annie
January 28, 2019
Color off
POSTED BY:
Annie
January 28, 2019
I used to love esalon but between getting an order that I had to get corrected and then getting the exact same formula the next time (that I tossed instead of using) and combined with the service I received after, my view on the products and company have been heavily altered.
I hope that my experience is an exception instead of the norm.
Annie- Thank you for your feedback! We are so sorry to hear that you were disappointed in your eSalon experience. We are always happy to work with you to adjust based on your needs, and it appears that we did attempt to reach out to you multiple times without response. Please keep an eye on your email for a message from us shortly to help resolve this for you. Thank you for reaching out!
POSTED BY:
Eva R.
January 27, 2019
Too dark
POSTED BY:
Eva R.
January 27, 2019
My hair came out almost black and it left a thick waxy feel and residue in my hair.
Eva- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
DLorah A.
January 27, 2019
Not happy with color
POSTED BY:
DLorah A.
January 27, 2019
I was not happy with the color, it was way to dark. My hair was frizzy after using the color solution. I feel it was too harsh. I am not interested in receiving more hair color from your company. Please unsubscribe me. Thank you
DLorah- Thank you for your feedback! We are sorry to hear that you were disappointed in your eSalon custom color. Per your request, we can confirm that your plan is off so you won't receive any further automatic shipments. We are always happy to work with you to adjust to suit your needs. Please feel free to reach out to [email protected] if you need any assistance in the future!
POSTED BY:
Jeanne S.
January 27, 2019
Horrible
POSTED BY:
Jeanne S.
January 27, 2019
Did not cover my grey. The first 4 times I shampooed my hair (with your recommended shampooing products) the color came out in massive amounts then all color was gone in its infirmity. Please stand by your 100% and credit my card back for 109% of my purchase. guarantee
Jeanne- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa C.
January 27, 2019
Not enough coverage/faded too fast
POSTED BY:
Melissa C.
January 27, 2019
This color did not cover my greys and started fading after a few shampoos.
Melissa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra P.
January 26, 2019
Colour change
POSTED BY:
Sandra P.
January 26, 2019
The last colour has made the hair look dull could you go back to original colour you supplied. What I’m looking for is a bright baby blonde. Please refer to the picture I sent
Thank you
Sandra- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We can confirm that your colorist will adjust based on your feedback for your next shipment. Please feel free to reach out to [email protected] if you need any assistance!
POSTED BY:
Kristi L.
January 26, 2019
Grays will stay
POSTED BY:
Kristi L.
January 26, 2019
Color was okay, not great, not bad. But gray coverage was terrible. Used the same color two colorings in a row to give it a chance, but it was the same
Kristi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. It appears that you have been using a demi-permanent formulation, which is not designed for full gray coverage. Please keep your eye out for an email from us to discuss how we can adjust your formulation to better suit your needs. We truly appreciate your feedback.
POSTED BY:
Theresa M.
January 26, 2019
Started losing a lot of hair after using this product!!
POSTED BY:
Theresa M.
January 26, 2019
After using this product a few times I noticed increased hair loss. This has not happened to me with other products. I tried to color the ends one time & it immediately noticed hair loss & breaking. Next time I did all over coloring. With continued use I am losing massive amounts of hair. I will discontinue using this product!!
Theresa- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out!
POSTED BY:
Antoinette M.
January 26, 2019
horrible results
POSTED BY:
Antoinette M.
January 26, 2019
I ordered a blonde color, and it turned my hair RED
Antoinette- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We are happy to work with you to find a resolution and have your hair looking its very best. Please feel free to reach out to [email protected] if you need any assistance!
POSTED BY:
Nikki L.
January 25, 2019
Nothing special
POSTED BY:
Nikki L.
January 25, 2019
Nothing changed. If anything my hair is now just brown with a tint of red ONLY if I'm in the sun. The shampoo I bought gives more color than the dye. I think 2X was enough and I am not about to pay the amount they charge for the results I got. I am going to lighten it and then try Henna i guess. thanks....
Nikki- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Sandy L.
January 25, 2019
Great Color
POSTED BY:
Sandy L.
January 25, 2019
No complaints on the color because it is beautiful! I only have two cons; one- the color does not seem to last long at least on me! Less than two weeks and my roots are all over the place. Second- the strong ammonia smell. I had Legionella many years ago so my lungs are very much affected by the strong odor of this hair color. These are my only complaints though because customer service is awesome with this product and it is well worth it! I just wish the color would last a little longer!
Sandy - Thank you for sharing your feedback with us. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Regina P.
January 25, 2019
Not for me
POSTED BY:
Regina P.
January 25, 2019
The color was to dark and my grays showed within 2 days of coloring.
Regina - Thank you for sharing your feedback with us. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
joan G.
January 25, 2019
a little darker than I wanted
POSTED BY:
joan G.
January 25, 2019
darker than I wanted but otherwise fine. I just found I can do my own chemistry with product from my stylist.
Joan- Thanks for reaching out! We are sorry to hear that we haven't gotten it just right with your color. We are always happy to adjust your formulation based on your feedback. Please feel free to contact to [email protected] if you need any assistance. We look forward crafting your next custom color!
POSTED BY:
Kristen H.
January 25, 2019
The color is to red and too dark.
POSTED BY:
Kristen H.
January 25, 2019
I ordered a strawberry blonde color and it is clearly shown in my picture. The color I received is much to dark and much to red. It is more of a reddish auburn color. That is not at all like my picture or the color I wished to achieve. Definitely need work on making your red hair more natural. I am a natural redhead and this color is very unnatural. I have achieved much better results in my local store boxes.
Kristen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Amy T.
January 25, 2019
Appreciate the effort. But waiting for new formula
POSTED BY:
Amy T.
January 25, 2019
It's just so hard to get the chemicals rinsed out. It takes a few days to get back to regular texture, and the color fades with every rinse.
Amy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melanie S.
January 25, 2019
Too Dark!
POSTED BY:
Melanie S.
January 25, 2019
I want to change my custom color but seem to have lost my editing! Please change my color to make it lighter. it is much too dark (I'm 76.) I would also like to get it sooner than the March 5th autoship. So I can make this change. If you need to contact me, text or call my number; or send me an email. Thank you! (Ooooh, "publish"?? How do I edit?
Melanie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kimberly S.
January 25, 2019
Grey coverage needs work
POSTED BY:
Kimberly S.
January 25, 2019
Still need the color different. Grey coverage lasts 3weeks at best
Kimberly- We’re sorry that you were unhappy with the results of your recent color application. We can confirm that your colorist will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
POSTED BY:
Joanne B.
January 24, 2019
I have very light blonde hair .
POSTED BY:
Joanne B.
January 24, 2019
The last color I was sent made my hair brassy so I was sent another. It was a root color...way too dark...The brassy is gone, but my roots look like I'm growing out my hair color from a darker shade of blonde. All I wanted to do was color the grey ! Please find a colorist who can fix this ! I have waited between colorings because I don't want to over process my hair...
Joanne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sylvia- Thank you for your feedback! We are happy to work with you to adjust your formulation to better suit your needs if we are able to. Please keep an eye on your email from us with further information on what is achievable with hair color vs. hair care products, and we can discuss if you'd like to make any changes. Thanks again for reaching out!
POSTED BY:
Michele A.
January 24, 2019
Hair texture
POSTED BY:
Michele A.
January 24, 2019
After coloring my hair, my hair texture was very rough. I've never experienced that before, even with drugstore coloring. Usually my hair feels very soft after coloring, my hair felt very bad after this coloring, even though I used extra conditioner.
Michele- Thank you for your feedback. We are so sorry to hear that your hair is feeling dry after your recent coloring session! We add many protective and conditioning ingredients to our salon-quality formula to help protect the hair while coloring, but it is important for hair to be properly hydrated before and after coloring to ensure a soft texture and shine. We are happy to work with you to create a formulation to better suit your needs if we are able to. Thank you for reaching out!
POSTED BY:
Marge B.
January 24, 2019
Complicated
POSTED BY:
Marge B.
January 24, 2019
After reading the instructions I find it is way too complicated to follow the instructions, especially because my hands are arthritic.
Marge - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Valda H.
January 23, 2019
Wrong colour for me
POSTED BY:
Valda H.
January 23, 2019
I hated my colour, esalon sent me a colour with red in, I ordered purple in it, they said their colour would be better, I hated it and went back to my own hairdressers
Valda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. It is important to note that violet is made from red and blue, so any color formulated with purple or violet will have red in it. Please keep your eyes out for an email from us shortly. We will be reaching out to you with further information to help resolve this for you.
POSTED BY:
Beth W.
January 23, 2019
Not really the color I wanted...don’t like it
POSTED BY:
Beth W.
January 23, 2019
The color looks unnatural, not the copper I was expecting.
Beth- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rae J.
January 23, 2019
Color
POSTED BY:
Rae J.
January 23, 2019
It's a pretty color however much darker than the picture and what I had wanted so I'm not happy
Rae- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
mary C.
January 22, 2019
GRAY COVERAGE
POSTED BY:
mary C.
January 22, 2019
SADLY, THIS COLOR IS NOT FOR ME AS IT DID NOT COVER MY GRAY, WHICH FOR ME IS THE WHOLE POINT. I HAVE HIGHLIGHTS DONE PROFESSIONALLY, BUT THIS COLOR FORMULA DOES NOT WORK TO KEEP THE ROOTS AND RESISTANT GRAY AT THE BACK UNDER CONTROL. I HAVE TO CANCEL.
Mary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathleen C.
January 21, 2019
Roots not coloured well
POSTED BY:
Kathleen C.
January 21, 2019
I was excited to get my e salon colour but was so disappointed with the result. I followed the instructions to the letter and I have to say that my roots (grey) although slightly tinged with colour are very noticeable against the rest of my hair 😥
Kathleen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Victoria L.
January 21, 2019
Bright ginger !!
POSTED BY:
Victoria L.
January 21, 2019
My hair has come out bright ginger!! Not the colour I wanted and completely different to the same shade in semi permanent. I’m out tonight for my birthday and now have to spend the afternoon trying to strip my hair colour out... very sad... as previous dyes had been great.
Victoria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kamala M.
January 21, 2019
I dyed it and it looks exactly the same as before I dyed it!
POSTED BY:
Kamala M.
January 21, 2019
I wanted a copper red color, but got a mousy brown with a reddish hue.
Not trilled with this at all, my color does not look any thing like the color I choose.
It also took 40 minutes as compared to my regular dye that only takes 25 minutes. I would have looked past this if I didn't wait my time dying my hair the identical color it was before. Guess I'll just through out the free second dye they gave me.
Kamala- We’re so sorry to hear that you were disappointed by the results of your color application, and we apologize for any confusion. Your kit included 2 bottles of custom color (with different formulations) intended to be used in one application per your custom color instructions. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Robin R.
January 21, 2019
I like the color, but...
POSTED BY:
Robin R.
January 21, 2019
I like the color, but found the customer service to be lacking. When I went to my history it would let me reorder my last order, but I could I not find a way for it to tell me which color I had previously ordered. I ordered and hoped for the best, but would have liked to seen my specific order labeled for me.
Robin- Thank you for taking the time to share your feedback! We are sorry to that were unable to find your color history through your account. You can do so at any time through the Color Details page on your account (under the My Hair Care section). We are always available for assistance at [email protected]. Please keep an eye out for an email from us with further information. Thanks again for reaching out!
POSTED BY:
Paula M.
January 20, 2019
Disappointed
POSTED BY:
Paula M.
January 20, 2019
Very Disappointed..
I sent another email after the one below and it’s not posted on my account....
I told you I was disappointed that my grey was not only not covered it turned greenish color..
I cancelled my future deliveries and never got a reply to this either..
I have a box of dye that has same dye mixture as last box.. that turned my hair greenish color I would like a credit ..
I liked color was lighter than what I had.. Not black
Did my color, my hair was lighter at roots ..maybe I need to figure it out is different color leave on longer or make a wider dye application at roots.
Grey not totally covered.. I wrote a email got no reply..
I only spoke to colorist when first box needed to be adjusted.. Second color no one responded.. very disappointed .. I cancelled my future deliveries
I had already lightened my hair, and I was trying to turn the lightened strands purple. The colorist talked me out of a ligher shade (which i know from experience I need). The result, completely black hair. no brown no violet.
Emily- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kathleen C.
January 20, 2019
So dissappointed
POSTED BY:
Kathleen C.
January 20, 2019
I ordered a color called "intense copper" and filled out the questionnaire completely honestly. I even included photos of my hair so the colorist could make any professional decisions. The product showed up, packaged nicely and very cute. I followed the dying instructions to a tee and ended up with slightly warm dark brown hair. Not anything like I wanted. Not anything like the picture. The drug store box dyes I have tried give me a better color and for much less money. I am so sad, I truly thought I could get the more vibrant shade of copper that I can never find at the store. Now I have brown hair and don't feel like myself. :(
Kathleen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rachel A.
January 20, 2019
Did not work
POSTED BY:
Rachel A.
January 20, 2019
Followed the instructions to a tee and had a friend help! Didn’t do anything to my hair color but make my scalp appear pink. Made my grays growing in appear pink! Waste of money and time.
Rachel- We're sorry to hear that our color did not meet your expectations! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Cynthia F.
January 20, 2019
Followed instructions completely but came out much darker than it should have
Cynthia- We’re so sorry to hear that your color came out darker than you expected! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs. We have reached out to you via email with next steps so that our licensed colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Helen R.
January 20, 2019
Disappointing, leaves hair waxy
POSTED BY:
Helen R.
January 20, 2019
I had high hopes for using this product and the color turned out good, however cannot get past the waxy outcome. I used this product yesterday and will never use again. The shampoo that came with this did nothing. It just was not washing out. I used my Biologe shampoo and after two more deep washes I thought I got it out. I had to open my eyes to find the shampoo (as I wasn’t expecting to need it) and when the water ran in my face the product was too...I ended up with irritated eyes even today. After three shampoos I thought I was good, however it still isn’t washed out and still feels waxy. I had to go to the salon today to ask for help, and they recommended a clarifying shampoo to try to remove the residue it has left on my hair, which has cost me more money now. It also left a waxy feeling on my shower floor (have never had this before!). I hope this doesn’t damage my hair and have learned to just stay with the salon for the best outcome. Very disappointing.
Helen- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee!
POSTED BY:
Lorena P.
January 18, 2019
Can't get it right
POSTED BY:
Lorena P.
January 18, 2019
I gave you guys a second chance but once again I looked like Elmo after using this dye so close to my wedding day! I was glad I was able to fix it before then. It was not copper toned red at all. I'm over this service, please don't bother sending me anything else.
Lorena- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t gotten it just right with your color, and we appreciate you reaching out!
POSTED BY:
Brittany M.
January 18, 2019
Gray coverage
POSTED BY:
Brittany M.
January 18, 2019
The overall color was accurate to the picture shown, however, I have a lot of gray hair and the color did not stick to my gray hairs. This isn't the first time I have had issues with this. I have gone to salons, purchased box dye and use different brands of dye and had similar results. If you don't have my issue then you will probably be just fine and really enjoy the product.
Brittany- We’re sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We appreciate your feedback!
POSTED BY:
Lesia H.
January 17, 2019
Greys not covered see pictures
POSTED BY:
Lesia H.
January 17, 2019
I did my hair today January 16, 2019,
I did around my face before anything, then the rest of my roots.
I followed the direction to the "T"
This product Didn't cover my greys no more then the other
Hair dyes I buy.
I want to cancel my membership
I would like a refund!!!.. Was not worth the money to me.
The more I look around my hair I see
It's not even the color I want. Looks Dark.
LIke i said i would lIke a refund. You can send me a label to send back the empty bottles box.
I haven't posted nothing to Facebook yet.
I do have pictures.
Lisa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to help get this resolved for you. Please keep an eye on on your email with further information. Thanks for reaching out!
POSTED BY:
Julie M.
January 17, 2019
Doesn't cover grey
POSTED BY:
Julie M.
January 17, 2019
I had wanted to try this in hopes that it would cover all my grey around my face. However, this did not happen.
Julie - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Susan C.
January 17, 2019
Just need highlight kit
POSTED BY:
Susan C.
January 17, 2019
I wish I could just get the highlight kit unless I specify. It is so expensive when I hardly use any to just color my roots.
Susan - Thank you for contacting us. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
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