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I think the idea is great and packing and instructions were all great. This made my hair feels as though it had wax in it. It also clogged up our shower. And it took 4-5 washes to remotely get all of it out and having my hair feel somewhat normal again. Will not be using again.
Kristy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Dee W.
February 20, 2019
Color faded
POSTED BY:
Dee W.
February 20, 2019
After 4 days and 2 shampoos the red is totally gone from my hair. How do I get a refund?
Dee- We appreciate your feedback, and we're sorry to hear that your color faded faster than expected! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please reach out to [email protected] if you need any further assistance.
POSTED BY:
Kathleen C.
February 20, 2019
I dont get what review headline means
POSTED BY:
Kathleen C.
February 20, 2019
It had way too much ammonia in it. I could hardly breathe inmy tiny bathroom. I love your company. I just want ammonia free color.
Kathleen - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Teri M.
February 20, 2019
Too much red
POSTED BY:
Teri M.
February 20, 2019
My color was medium brown,but ended up with alot of red tones that I don’t care for. Otherwise my hair seems in decent condition and color was easy to apply. The product had a very strong odor, but it was gone after I finished rinsing. No problems with skin reaction although I have sensitive skin. Will try to adjust my color and see if I like it better.
Teri- Thank you so much for reaching out! We're sorry to hear that your color turned out differently than expected. Upon reviewing your profile, we see that you have worked with one of our color experts to adjust according to your feedback. We look forward to crafting your custom color soon!
POSTED BY:
Tara C.
February 19, 2019
Split EVERY hair on my head
POSTED BY:
Tara C.
February 19, 2019
After 2 years of chemo treatment... I finally had healthy hair halfway down my back again... I color my greys, so I can feel prettier, now I look like a fried french poodle and all my hair has to be cut off AGAIN!
Response from e-salon experts, UNSATISFACTORY... I had 2 years of chemo treatment, and then 2 years of no treatment before I colored my hair,,, I had VERY healthy hair halfway down my back, until I used your color... YOUR color damaged my hair to the point that there was no saving it... it came out in huge bunches, and what was left was brittle and split to the root...
The colour I ordered (dark brown) is pretty much black! Also, although I have very short hair, I had to wash it about 5 times to get the weird waxy residue out. The residue then collected on the floor of the shower and blocked the plug. Safe to say I won’t be using again or recommending. Such a shame as I had high hopes.
Cate - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Chandelle P.
February 19, 2019
My color
POSTED BY:
Chandelle P.
February 19, 2019
I like the color, I just thought it would have had a more violent tone to it then it did. Maybe next time there can be more violet tones?
Chandelle- Thank you for reaching out! We are happy to adjust according to your feedback, and your next shipment will reflect your requested changes. We look forward to crafting your next custom color soon!
POSTED BY:
Julie A.
February 19, 2019
Too light
POSTED BY:
Julie A.
February 19, 2019
Got a 2 step system, one for roots and one to add highlights to ends, but the roots were barely carmel brown, while the ends are a cinnamon color. Was not happy with the results.
Julie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. It appears that one of our Color Experts has adjusted per your feedback to better suit your needs. We appreciate you reaching out! Please let us know if you need any further assistance!
POSTED BY:
Angela M.
February 19, 2019
Left my hair very dry. Used as directed, terrified my hair would break off.
POSTED BY:
Angela M.
February 19, 2019
Left my hair so course and dry I was afraid it was going to break. Can’t say anything negative about the color, but formula was harsh on my hair.
Angela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shelley J.
February 18, 2019
Lil Too Red
POSTED BY:
Shelley J.
February 18, 2019
I was going for a more copper color, & mine turned out more red than copper.
The look has been well liked by my friends so far, but next time I'd like to get the color I ordered.
Shelley- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. It appears you ordered a Light Brown Red Copper, which has red as the predominant tone. We are happy to adjust based on your feedback for your next order. You are fully covered by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern We appreciate you reaching out!
POSTED BY:
Albert S.
February 18, 2019
Color
POSTED BY:
Albert S.
February 18, 2019
Did not cover the grey! I don't have that much, but what I do have is in the front & it did not cover.
Albert- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elaine M.
February 18, 2019
Didn’t work!
POSTED BY:
Elaine M.
February 18, 2019
Not sure why but this time round the colour just didn’t work at all. Had to leave it a couple of weeks and get it done at the hairdressers. Really really disappointed
Elaine- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We appreciate your feedback.
POSTED BY:
Dawn C.
February 18, 2019
My red hair will not budge
POSTED BY:
Dawn C.
February 18, 2019
I love the gray and coverage of my roots but my ends will not take the color well :( .. my ends are still reddish
Dawn- Thank you for your feedback on your color. We are so sorry to hear that your desired result has not yet been achieved. Intense red tones can only be masked with hair color. Removing such strong tones typically requires a color correction in a traditional salon. One of our Color Experts has sent you an email to help discuss your color goals and see if we can reformulate to help get you closer to your goals at home. We appreciate you reaching out!
POSTED BY:
Michelle D.
February 18, 2019
Very Unsatisfied
POSTED BY:
Michelle D.
February 18, 2019
Please tell me how to deactivate my account I do not want any more of ur products EVER
Michelle- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that your desired result was not achieved. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Elizabeth M.
February 18, 2019
Customer service
POSTED BY:
Elizabeth M.
February 18, 2019
I received the incorrect color, therefore i called esalon. i was instructed to leave a message. Nobody has yet to return my call. I called esalon again today and was instructed to leave a message and someone will return my call. I will try again. (As far as the product is concerned, I've used the color before and liked it. I had requested a change to my color was assured a change would be made to my next order, however it was not. Hence my reason to contact eSalon)
Elizabeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Debra R.
February 18, 2019
Poor coloring of my hair and to much work
POSTED BY:
Debra R.
February 18, 2019
I’m not happy with the outcome of my hair color and the texture of my hair also it was just too much work for me. I no longer want to order any of this product.
Debra- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lizzi E.
February 18, 2019
it didnt actually change colour !!
POSTED BY:
Lizzi E.
February 18, 2019
I followed the instructions to the letter and the timings as my partner will verify, it only changed a tiny segment of root and did not change anywhere else so I was left with two tone hair. very disappointed.
Lizzi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Caroline G.
February 17, 2019
Not the best
POSTED BY:
Caroline G.
February 17, 2019
I had really high hopes, I've been having a few issues with box dye covering my greys, when creating my custom colour I stated I'd like improved grey coverage and to even and reduced brassy tones. I've had my colour tweeks for the second dye however it's actually worse the second time around and has actually lightened my roots to a mid brown whereas I'm dark brown. I find dying my hair a chore but I've had to do it twice this weekend to try and even it out (second time with a box dye).. I've cancelled my subscription as I feel I could waste alot of money tweeking my colour and never achieve a result as good as a standard box dye. Think this concept may be OK if you have no hair issues e.g greys like me but for me it's was not great.
Caroline- We’re sorry to hear that you were disappointed by the results of your recent shipment. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color. We are happy to work with you to reformulate to better suit your needs, and we appreciate your feedback.
POSTED BY:
Ella K.
February 17, 2019
hair was heavy
POSTED BY:
Ella K.
February 17, 2019
Very upset with the color not enough copper in it so it wasn’t very red. the feel of the color was impossible to wash out of my hair it took me 3 days for my hair to feel normal. My hair was thick and heavy I could hardly put a comb through it . It was matted together. Not happy at all
Ella- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jessica R.
February 17, 2019
Not impressed
POSTED BY:
Jessica R.
February 17, 2019
My color didn't seem to take on all my grays, and it was a little brassy at the root as well. The color in general wasn't horrible, but I was hoping this would be good for me and was disappointed in the results
Jessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
dawn P.
February 17, 2019
Disappointed
POSTED BY:
dawn P.
February 17, 2019
For dark blonde saw no resemblance of blonde. Had to buy a color removing kit to remove the color. I used to use this then began with a salon and never could get a consistent color from time to time so thought I'd try with Esalon again. Totally disappointed and frustrated. At this point in time I'm done.
Dawn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Christi H.
February 16, 2019
Horrable product
POSTED BY:
Christi H.
February 16, 2019
I did not get the color i wanted. This is the worse product i have ever put in my hair. I will have to go to a salon and get my hair repaired, which will cost im sure over $100.00. My hair feels like it has lard in it. The color is awful. I will never recommend this product or use this again.
Christi- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Emily M
February 16, 2019
Didn’t cover my grays :(
POSTED BY:
Emily M
February 16, 2019
This is the first time I haven’t been happy but it didn’t cover my grays along my hairline at all :(
Emily- We’re so sorry to hear that you were disappointed by the results of your color. We see you previously ordered permanent color but most recently ordered demi-permanent. Demi-permanent is not designed for full gray coverage like permanent color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
Carolyn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Andrea P.
February 16, 2019
Awful
POSTED BY:
Andrea P.
February 16, 2019
Hair became like straw mixed with glue when applying. A month later and my reddish brown tone is completely gone and Im a blonde.
Andrea- Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your color. Please let us know if there is anything else we can do to help!
POSTED BY:
Kirsty B.
February 16, 2019
Wrong colour
POSTED BY:
Kirsty B.
February 16, 2019
Ordered a lighter brown than what I am as dark brown anyway and now my hairs come out black won’t be ordering again!
Kirsty- Thank you for your feedback! We are sorry to hear that your color came out darker than expected, and we apologize for any confusion. The shade selected was a Darkest Brown Chocolate, which is the darkest brown shade offered. We are sorry if this was not your desired result. Please keep an eye on your email for a message from us with further information. Thanks for reaching out!
POSTED BY:
Katrina O.
February 16, 2019
Just not right
POSTED BY:
Katrina O.
February 16, 2019
Not happy at all with the color it is very coppery, as a natural red head I was just trying to give a little pop the color looks totally fake now. So unhappy. :(
Katrina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Chris C.
February 16, 2019
Very disappointed
POSTED BY:
Chris C.
February 16, 2019
I have to say I was most disappointed in your product. I was very excited to use it and willing to pay more for purchases of hair color than I would have at Walmart or the grocery store. The color was nothing special or full of "sheen" as your photos suggested but worse still it is not having the staying power of covering the gray along my temples as the other product I used after only 2 weeks! I followed your instructions carefully so do not believe it was the application. Please remove me from your client and email list.
Chris- We’re so sorry to hear that you were disappointed by the results of your recent coloring session. It appears that you ordered demi-permanent color, which is not designed for full gray coverage like permanent color. We are always happy to work with you to meet your hair color goals. Please feel free to reach out if you need any further assistance.
POSTED BY:
Sarah D.
February 15, 2019
Does not last
POSTED BY:
Sarah D.
February 15, 2019
Initially loved the colour but started washing out after first wash
Sarah- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
nancy I.
February 15, 2019
DID NOT COVER GRAYS
POSTED BY:
nancy I.
February 15, 2019
I received kit which didn't give me color it showed before I ordered. It didn't cover the completely cover the grays as it stated. Not happy.
Nancy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica B.
February 15, 2019
Not What I Expected
POSTED BY:
Jessica B.
February 15, 2019
I am one who colors my hair at home often. I found this kit to be frustrating to use and smelled horrible. There was only one pair of gloves included which I expected but then it says to shower and rinse with a clean pair of gloves? The second bottle smelled so intense that I was gagging from the fumes while trying to finish coloring my hair. I was disappointed that it didn't include a tube of conditioner like a store kit does. It was only enough conditioner for one use. The color was not all that different from what I get from the store. I think the idea is nice I just don't think this is for me. Maybe better for women who have more salon experience. It was hard to section my hair and then color it and use the brush. It was just a mess. Since I had requested a red tone it looked like a murder scene in my bathroom because of the mess. It was as if I had never colored my hair before! Very frustrating.
Jessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amy R.
February 15, 2019
Good
POSTED BY:
Amy R.
February 15, 2019
I like the color. It lasts longer than I thought it would. My only issue is that it doesn't wash out very good when I apply the solution. It leaves a film on my hair and I have to use dawn dish soap to get the film out of my hair.
Amy- We appreciate your feedback. We are sorry to hear about your experience with our product! Upon reviewing your profile, we see that you have already worked with one of our color and care to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Valerie G.
February 15, 2019
Wrong color
POSTED BY:
Valerie G.
February 15, 2019
Instead of brightening my roots they matched my origional color. So i still have dark roots
Valerie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out to help resolve this for you!
POSTED BY:
Jerry S.
February 15, 2019
Different results
POSTED BY:
Jerry S.
February 15, 2019
This color was my 2nd time using esalon. The 1st color was better this second was horrible. I’m having to get it “fixed” at a local salon.
Jerry- We’re so sorry to hear that you were disappointed by the results of your eSalon color. We are happy to work with you to see if we can reformulate to better suit your needs. Thanks for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Tamara H.
February 15, 2019
It's ok
POSTED BY:
Tamara H.
February 15, 2019
Not to impressed, can get the same results going to Walmart and buying hair color. Only got a 5onz tube of conditioner... I have long thick hair so that was barely enough to cover my scalp let alone the rest of my hair. Thanks but no thanks, I'll go to Walmart next time and spend less.
Tamara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Debbie G.
February 15, 2019
Very difficult to wash out
POSTED BY:
Debbie G.
February 15, 2019
Thought my hair was melting! Had to wash my hair 10 times to get product to wash out. Burned my eyes when I was "massaging" it in. Not for me. Trying to figure out how to cancel future orders!
Debbie- We are so sorry to hear about your experience with our product, and we appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria O.
February 15, 2019
Disappointed
POSTED BY:
Maria O.
February 15, 2019
Turned my hair orange, the toner did nothing to help.
Maria- We appreciate your feedback! We see that you have already worked with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brian O.
February 14, 2019
Wow copper!
POSTED BY:
Brian O.
February 14, 2019
My hair went from dark blonde to brown with lots of brassy/orange color. I’m devastated. I just wanted to cover a few gray hairs. I want my natural hair back. I wish I would have never seen you site and been mislead by all the reviews. I should have taken notice that most of the reviews with pictures were those of red heads. No offense to red haired people, your hair on you is beautiful, but not on me.
Julie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Alissa L.
February 14, 2019
Noticed
POSTED BY:
Alissa L.
February 14, 2019
I do Like my hair color but i am also Kind of disappointed bcuz it wasn’t as purple as i would of liked it to be. I would of liked the purple to be a little more noticeable but unfortunately it’s not.
Brianna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
S Waaaaa
February 14, 2019
not that great
POSTED BY:
S Waaaaa
February 14, 2019
The smell was horrendous! And I can get better over the counter.
Stephanie- Thank you for your feedback! We are sorry to hear that our product did not meet your expectations! Our color is freshly mixed for each order and does not sit on shelves for months as many other colors do, so that scent can seem stronger at times. We recommend applying in well-ventilated areas whenever possible. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kim F.
February 14, 2019
Orange mess
POSTED BY:
Kim F.
February 14, 2019
Followed the instructions to the word and ended up with orange metallic roots. What was I thinking? I should have read more reviews before I took my chance on this.
Kim- Thank you for your feedback! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Susan M.
February 14, 2019
Very unhappy
POSTED BY:
Susan M.
February 14, 2019
My hair looks like a dark mousy blond. I want a refund and cancel future orders
Susan- Thank you for your feedback! We are sorry to hear that our color did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cyndi M.
February 14, 2019
Worst ever
POSTED BY:
Cyndi M.
February 14, 2019
The color wasn't even close to what I ordered, how do I cancel this
Cyndi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
theresa M.
February 14, 2019
Made my hair reddish tone and brighter
POSTED BY:
theresa M.
February 14, 2019
The color is reddish tone when I asked for ash it was to keep red out of my hair. Which usually with ash it does. I was upset also to have grey hair still. The color did not stick to the grey nor cover it. I was impressed with the cute box and the fast delivery. I was also impressed with how much color you get it was enough to drench my hair. It did have a strong odor to it which even with my fan and door open I had to step out to breath. My hair is shinier and soft though. So mixed feelings and little upset about it but atleast its not dried out.
Theresa- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda D.
February 14, 2019
Greasy
POSTED BY:
Linda D.
February 14, 2019
Left hair disgustingly greasy. Washed 6x Still would not wash out Had to put baking soda in hair & rub in before it finally took the grease out. Now they are offering a credit on another box. No thank u. Refunded.
Linda- Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kate R.
February 13, 2019
Not what I asked for
POSTED BY:
Kate R.
February 13, 2019
I selected copper. Specifically said I do not want my hair to dark I do not want it to be Auburn. And now my hair is literally the color of cranberry sauce! Horrible
Kate- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
Wendie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Karen M.
February 13, 2019
Not very different
POSTED BY:
Karen M.
February 13, 2019
Not very different from the store bought kits. Great company but not quite worth the extra expense.
Karen- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.We truly appreciate your feedback. Our team of licensed colorists is always available for recommendations, and we can easily make adjustments to your formulation based on your comments. Upon reviewing your profile, we see that you have already worked with one of our color and care members. Please let us know if there is anything else we can do to help!
POSTED BY:
Pat G.
February 13, 2019
Roots seem to have faded already
POSTED BY:
Pat G.
February 13, 2019
Last time I was happy with the color. This time, it is already fading on my roots. Not sure what the issue is. I'll give it one more try and if it happens again, I'm going to cancel my subscription.
Pat - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gretchen W.
February 13, 2019
Probably one of the worst hair coloring experience I’ve had.
POSTED BY:
Gretchen W.
February 13, 2019
Not very happy with the color at all. If I could attach pictures I would. I stated I would like a color that brightens up my hair, that I don’t like too dark and want to not have any black. My hair color is a medium brown and was currently a little darker than I liked, but not black. Yet After the first coloring treatment with esalon I now have jet black hair. I’m very discouraged and will not be ordering again. Plus the ease of the whole process is a mess. I would be happier with a one step situation and this was many. I’ve used many box colors before with way better outcomes. Also I did use the stain preventive and it didn’t work at all, neither did the one wipe provided. What a mess and I’m very upset! :(
Gretchen- Thank you for your feedback! We are sorry to hear that your color turned out differently than you expected. Please keep an eye on your email. One our of color experts will be reaching out shortly to discuss your color and see how we can get this resolved for you. We appreciate you reaching out, and we look forward to speaking with you soon!
POSTED BY:
Tiffany J.
February 13, 2019
Too dark and some residue?
POSTED BY:
Tiffany J.
February 13, 2019
I order a dark brown and it was almost black. But a very nice dark brown color, I just can’t pull off such dark hair with such pale skin. Also a section of my ends had some kind of waxy residue left on it that I had to wash 3 times and rinse with acv to finally get out. That has never happened to me before.
Tiffany- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Janet R.
February 13, 2019
Horrified at my dark locks.
POSTED BY:
Janet R.
February 13, 2019
Under the recommendation from my friend, I was interested to try Esalon out but am horrified that I have gone from a warm rose gold to a flat dark brown, with uneven tones.
Although delivery was speedy from the USA to England. I cannot say that will be recommending Esalon to my friends & family.
I now have an appoint with a colourist to see if she can salvage my colour. God only knows how much this will cost to put straight.
As for Esalon’s “100% guarantee or its on us”, I can’t see how to complain & judging by all the negative reviews online, I will have to put this down to a hard & expensive lesson as I should have done more research prior to ordering from Esalon.
I am one of many dissatisfied customers.
Do your research before joining Esalon.
Janet- Thank you for your feedback! We are sorry to hear that your color turned out darker than you expected. The comments received here concerning your starting color do vary from what was received with your custom color profile, and your starting color indicated (particularly without a photo) is very important for formulating and your ultimate result. Our Color Happiness guarantee is something we stand behind! Please keep an eye on your email- we will be reaching out to help resolve this for you. Thank you for your time.
POSTED BY:
Becky Miller M.
February 13, 2019
It is not what i wanted
POSTED BY:
Becky Miller M.
February 13, 2019
WRONG COLOR HAS NO AUBURN/RED IT IS DARK DARK BROWN
[email protected]
Becky- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Silvia A.
February 12, 2019
No gray coverage
POSTED BY:
Silvia A.
February 12, 2019
Just like the store bought or salon color....this one did not cover the gray but just made it brassy looking...I did explain this problem up front before ordering, and followed the instructions to the letter....but the result was just as disappointing as the rest
Silvia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ashley P.
February 12, 2019
Still have grays
POSTED BY:
Ashley P.
February 12, 2019
I wanted to try this product because I thought it would be better on resistant grays while my skin definitely has more color, I still have silver in my hair.
Ashley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ann R.
February 12, 2019
Still not the color I am after
POSTED BY:
Ann R.
February 12, 2019
This is the 2nd time I am trying to get my hair to a medium blond. My instructions are to color my roots with the 1st bottle for 30 min., and then use the 2nd bottle on the length for 10 min.
The roots are darker, it’s been over a week, and the root color is starting to lighten up a little, so it’s not as noticeable, but I wasn’t very happy. I am considering canceling my contract, I am not getting the results I want.
Ann - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sheila P.
February 12, 2019
Not the color I wanted
POSTED BY:
Sheila P.
February 12, 2019
Not the strawberry blonde I had hoped for. Very little change at all in my hair color from what it was prior to coloring. I do like the way my hair feels and the body it has, but otherwise I am disappointed in the product.
Sheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alicia R.
February 12, 2019
Pros and cons
POSTED BY:
Alicia R.
February 12, 2019
It’s definitely cheaper than a salon, but I usually buy box dye from the store and color my hair myself. This treatment left my hair in hard clumps while coloring. I figured no problem that it will just wash out. Nope! Even while washing, my hair still stayed in clumps. I had to wash and conditioner it twice just to break up the clumps. My hair is definitely not soft anymore. Maybe after a few more washes it will be okay.
I had reddish brown colored hair prior to treatment, and I was trying to aim for a medium brown. I got a reddish medium brown. It’s not bad, but I was hoping to get rid of the red, but maybe I would have had to strip it first. My hair holds red really well.
They sent me two bottles, but I only needed one bottle. My hair is long but fine. I will use the second bottle later and decide then if I will repurchase.
Alicia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Heather G.
February 12, 2019
Waxy mess!
POSTED BY:
Heather G.
February 12, 2019
I wish I had read the reviews before ordering. My hair was a waxy mess even with following the instructions exactly. I couldn’t get a comb through easily, couldn’t blow dry my hair and it kept leaving the waxy residue on my hands. I seriously had to wash my hair 8 times to get the gunk out. I still had residue but it was manageable.
I’ve been dying and getting my hair dyed for 25 yrs and have never had this experience.
Never again!!
Heather- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Bonnie B.
February 11, 2019
Color was completely off
POSTED BY:
Bonnie B.
February 11, 2019
After follow the directions and application process and letting my hair dry naturally, I looked at my newly dyed hair and was very disappointed. The grays in the front of my hair did not take the dye, the color was darker than the original color of my hair and it looks very flat. When washing it with the shampoo, I lost a fist-full of hair. The only reason I did not git it one star is because my hair was not damaged heavily.
Bonnie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
DeboraN
February 11, 2019
Hmmm
POSTED BY:
DeboraN
February 11, 2019
I was so excited about my hair color coming in the mail. I did it. Followed instructions BUT my results are not...Well, I don’t like it. I have been wearing my hair up since I did it because I am not happy with the color it turned out. Its way dark and not what it shows on the screen at all. Every time I wash my hair, I still see red in the water. I don’t know what to say. It cover my gray but the coloring is not nice and even. The color I used to get from the grocery store turned as in the box and it was even all over. How can this one didn’t do that?? This color looks bad. I wish it wasn’t the case. I really do. I seriously need to fix it, which is a bummer because I don’t have time to be wasting. Otherwise, I would go waste hours at a hair salon.
Debora - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
carol L.
February 11, 2019
The quality is good color is not.
POSTED BY:
carol L.
February 11, 2019
Did not care for the color. Too much red in the mix.
Carol - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily S.
February 11, 2019
Wanted way darker
POSTED BY:
Emily S.
February 11, 2019
I had indicated that I wanted to darken my overall hair color quite significantly (wanted to go to a dark brown color). After I was done coloring you could barely tell that I had done anything. My husband did not even realize I had colored my hair. Very disappointing as I feel I wasted $30.
I will say that the overall shine to the color is very nice.
Emily - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Kerry M.
February 11, 2019
Not the colour I expected
POSTED BY:
Kerry M.
February 11, 2019
Disappointed with the colour.
The shine is good though
Kerry- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Wiktoria E.
February 11, 2019
Not a pleasant experience
POSTED BY:
Wiktoria E.
February 11, 2019
I enjoyed opening my personalised packaging, but the product left my hair in different colour than expected and it was extremely difficult to wash it off. I had to wash my hair free time and despite using lots of conditioner my hair still felt like straw.
Wiktoria- Thank you for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
NATALIE T.
February 10, 2019
Very confused as to what the heck this color team is thinking
POSTED BY:
NATALIE T.
February 10, 2019
I politely provided a review of the product I received as ESALON ASKED ME TO. The color was great on the bottom half of my ends, which is what I told them. However, I expressed that the roots looked really terrible and not the color that I wanted. Instead of offering to send me a corrected dye to fix the bad 2 toned application, they notified me they made a new mixture, which was the OPPOSITE of what I expressed in the review. They made the entire color the ash brown (which was not ash it was a softener light brown which quickly became red after I dyed it). I am really not pleased with the quality of the dye either as it faded FASTER than boxed dye and my all over hair color is getting as brassy as my hair was before when I hadn't dyed in 6+ months (which looked terrible).
So in conclusion I have 2 toned hair (lighter red top hair) and lengths that are somewhat darker and becoming more brassy. Also should note I use after color sealer to seal the cuticle and prevent oxidizing, wait 72 hours to wash my thin hair after colored hair (which takes dedication because it quickly gets greasy), and use salon formula shampoo and conditioners for dyed hair.
Not impressed with the 100% satisfaction guarantee so far! Going to go out and get a box of dye to fix this before the holidays is what seems to be the answer.
UPDATED REVIEW 2/10/19:
It just keeps getting worse. a 3RD TRY, and the stylists/ customer service associates have ignored me again. I asked for ALL OVER PERMANENT DYE applications on both corrected orders and this 3rd one, they went back and gave me the exact same order as the first order I received which I complained about because it left my head TWO DIFFERENT COLORS.
These people seem to be able to get it right, or follow through or listen to any instruction. I am beyond displeased. They did give me the same COLOR as my first order, and ignored all the rest of the instructions and my entire original complaint.
I’m so unhappy with my results. I take to bleach very easy coming from a dirty blonde natural (untouched!) hair type. And instead of a cool blonde color I was hoping to achieve, I have a horrible ginger strawberry blonde. WTF
Stephanie- Thank you for contacting us! We apologize for any confusion. The product you purchased was hair color, which cannot provide the same results as bleach. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to discuss your color further. Please see your email for further information, and let us know if you need any further assistance!
POSTED BY:
Pamela C.
February 10, 2019
Great color but waxy, doesn't rinse out
POSTED BY:
Pamela C.
February 10, 2019
As others have experienced, the color is great, exceeding my expectations. But have shampooed 4 times since coloring last night and hair still feels waxy. This is especially a problem for me because I have a lot of hair and live in a fairly humid environment so my hair won't dry. I do hope they are able to resolve this issue.
Pamela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura L.
February 10, 2019
I got hot roots!!!
POSTED BY:
Laura L.
February 10, 2019
I used the color matched for my hair and now I have hot roots. I am going to have to go to a stylist to have it fixed. Very disappointed ☹️
Laura- Thank you for reaching out! We appreciate your feedback. Upon reviewing your profile, we see that you have worked with one of our color and care members to help resolve your concern. Please let us know if there is anything else we can do to help!
Nancy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Linda L.
February 10, 2019
Disappointed!
POSTED BY:
Linda L.
February 10, 2019
I was so excited to receive my order. Not so much after using it. Color was way too dark. I had blonde hair and wanted to add some very light Auburn/copper. I even uploaded a picture of my hair color.
I also had to wash my hair literally 5 times after coloring because the products made my hair so greasy/oily.
Disappointed in my purchase. I'll be getting my hair done this week to try and fix it 😐
Linda- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution to better suit your needs.
POSTED BY:
Barbara G.
February 10, 2019
What a crappy hair color
POSTED BY:
Barbara G.
February 10, 2019
Just tried my order and it truly suckz, my hair is so sticky, I can't get a comb or brush through it, it's never ever been like this from the salon or from the many colors I've done myself, I would NEVER RECOMMEND this stuff and will never order anymore!!
Barbara - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a Customer Service Representative to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Catherine W.
February 10, 2019
Don't waste your money
POSTED BY:
Catherine W.
February 10, 2019
The chemical smell of the formula was too strong. The gray coverage began to fade after only one week. The directions were followed as directed.
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please be on the lookout for an email from our Customer Services Representatives to resolve this matter.
POSTED BY:
Melody D.
February 10, 2019
Review
POSTED BY:
Melody D.
February 10, 2019
A little less red next time, although I asked for it. I’ve gotten lots of compliments, just would like less obvious roots.
Melody - Thank you so much for sharing your feedback. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Melissa G.
February 10, 2019
Sticky residue
POSTED BY:
Melissa G.
February 10, 2019
Was extremely difficult to rinse had to wash my hair with regular shampoo at least eight times begin to dry my hair and still had a sticky residue close to the scalp and I've never had a hair dye that sticks to the scalp and stained the scalp as well
Melissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Cara S.
February 10, 2019
Tried again
POSTED BY:
Cara S.
February 10, 2019
I really wanted to get back to eSalon but this formula left my hair really dry.
Cara - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Teniya M.
February 9, 2019
Loved the strand test but did not like the complete turn out.
POSTED BY:
Teniya M.
February 9, 2019
When I did the strand test everything looked great and I thought I would enjoy it but upon completion, I was not in love with the look. It is far too dark due to the light developer used and I feel that impaired the look.
Teniya- Thank you for your feedback! We are sorry to hear that your color came out darker than expected! Please keep an eye on your email for a message from us shortly to discuss your color further and see how we can reformulate to better suit your needs. We appreciate you reaching out!
POSTED BY:
Randi A.
February 9, 2019
Not at all what I wanted
POSTED BY:
Randi A.
February 9, 2019
When I selected a color, I expected red undertones but my hair is basically maroon and I followed the directions exactly. I would never trust this company again with hair color. The color I got was precisely what I DID NOT want. I am incredibly disappointed. I had to run out and buy other dye to fix it. It was embarrassingly red and cheap looking color.
Randi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cheyenne W.
February 9, 2019
Wayyyy too dark
POSTED BY:
Cheyenne W.
February 9, 2019
I had balayage done about six months ago and wanted my hair back to one color. My natural color is a dark brown, so that’s what I ordered. After dying my hair, it came out to a very dark brown/black.
Cheyenne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Michelle S.
February 9, 2019
Hard to wash out
POSTED BY:
Michelle S.
February 9, 2019
Product when rinsing seemed to turn to jelly / fat in my hair I felt like I was trying to rinse butter out with cold water I used 1/2 bottle shampoo to get the goo out and lost a large amount of hair
Michelle - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Erlinda S.
February 9, 2019
Bad
POSTED BY:
Erlinda S.
February 9, 2019
I did my hair did not turn the color I want I'm very disappointed
Erlinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kswd
February 9, 2019
Would not recommend
POSTED BY:
Kswd
February 9, 2019
Turned out nothing like the picture. I understood with my darker hair that the coloring may not be amazing as advertised, but I did expect a bit more. After trying to dye my hair twice it was still barely noticeable and what little was in there pretty much washed out after two washes. This product was such a disappointment and I really wanted to love it but I couldn’t ignore how dissimilar my results versus those promised to me were.
Kswd - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Jodi P.
February 9, 2019
The coloring turned out to be just what I had in the first place.
POSTED BY:
Jodi P.
February 9, 2019
I wanted a lighter blonde rather than the mousy brown that I have. Do you recommend highlights or just a whole new color which must be lighter than medium blonde?
Jodi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Barbara - Here at eSalon, we are always striving to create the best products possible. We're sorry to hear that you are looking to cancel. Keep an eye on your inbox for more details.
POSTED BY:
Heather S.
February 9, 2019
Few disappointments, but willing to try again
POSTED BY:
Heather S.
February 9, 2019
The color did turn out great, however, it was not mahogany. The level was right on, but I don't feel there was really much "red" at all. Also, I did not receive two pairs of gloves. I only got 3 gloves total. Which made the last step mighty difficult. (I did not realize I was short a glove until it was that time) Also, I have fine hair that is shoulder length, but it is super thick. I felt like I struggled to cover the last section of my hair, and then I didn't really have enough shampoo to wash it completely.
Heather- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ouafaa W.
February 8, 2019
The color was too dark
POSTED BY:
Ouafaa W.
February 8, 2019
Hi all, the custom color that was made for me was too dark and had a brassier tone and I wish it was a lighter and no brassiness.
Nevertheless, the color was good if the results were what I was looking for.
In the future ordered, can you please fix it to what I want it and to my satisfaction.
Thank you 🙂
Quafaa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Cynthia C.
February 8, 2019
wrong color
POSTED BY:
Cynthia C.
February 8, 2019
Color not accurate. I wanted brown and ended up with black ugly hair. I'm embarrassed to go to work how can I get my hair color back? Please do not send me any more products as now I'm stuck with this awful color.
Cynthia - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy T.
February 8, 2019
Not as convenient as you think
POSTED BY:
Amy T.
February 8, 2019
I waited 3 weeks for delivery and then had to go to pick it up as it didn't fit in my mailbox.
Then I found that the package was missing the second bottle. After raising this issue, I was offered a credit to order again, but would have preferred them to just send the missing bottle.
The colour was really good, but the service is not as slick as the product
Amy - Thank you for your feedback. We apologize for the disappointing experience your first delivery. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Melanie L.
February 8, 2019
Poor gray coverage
POSTED BY:
Melanie L.
February 8, 2019
And this didn’t really bring my roots and the rest of my hair together at all.
Melanie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Katherine C.
February 8, 2019
Mixed results
POSTED BY:
Katherine C.
February 8, 2019
Poor gray coverage. Love the color, but not working to cover the gray. Left solution on extra 10 minutes, with no better results.
Katherine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kristin S.
February 8, 2019
Too drab
POSTED BY:
Kristin S.
February 8, 2019
I love the service and products of esalon. But this color adjustment was way off. Color is flat and drab. Wanted to tone the brassiness but now just a dirty dishwater blonde. Disappointed.
Kristin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Heather G.
February 8, 2019
Too dark
POSTED BY:
Heather G.
February 8, 2019
After rinsing and washing and conditioning I Frye’s my hair and my roots are black! I followed the instructions to a T and holy cow this color is far too dark!! The violet shines through nicely on the mid hair and ends but roots just colored to darkly... so now I am going to have to strip it and re-color... pretty upsetting...
Heather - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Angela C.
February 7, 2019
Didn't come close
POSTED BY:
Angela C.
February 7, 2019
The color isn't even close to what it's supposed to be at all. Very unhappy. Have to buy stuff to fix it. Didn't cover my greys and came out bright red and 2 different colors for the roots and ends.
Angela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Maggie S.
February 7, 2019
Color was a little better but still dark
POSTED BY:
Maggie S.
February 7, 2019
The only negative I would have to say is the grays on my hair discolor very quickly with this hair color. Need to design a hair color that is resistant to gray
Maggie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Lisa - Thank you for your feedback. We’re sorry your recent order didn’t provide the coverage you expected. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you.
POSTED BY:
Melissa C.
February 7, 2019
My hair color is exactly my natural hair color
POSTED BY:
Melissa C.
February 7, 2019
I am not interested in your products. Please take me off the membership. I wanted a extreme change and all I got was my natural hair color
Melissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara H.
February 7, 2019
Custom color set
POSTED BY:
Barbara H.
February 7, 2019
This did not work for me. It did not cover my grey well and I did not feel my color looked like the color I ordered. I would like to discontinue the product.
Barbara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
.
February 7, 2019
Good product
POSTED BY:
.
February 7, 2019
Like the product - but the color doesn't seem to get past red or strawberry blonde
Jolene - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kathleen C.
February 7, 2019
Dissatisfied
POSTED BY:
Kathleen C.
February 7, 2019
After following instructions my hair has PINK streaks throughout!
VERY UNHAPPY!!
Kathleen - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Debbie W.
February 7, 2019
First Order - a Disaster
POSTED BY:
Debbie W.
February 7, 2019
My lightest hair turned gray green (ash). HATE IT. Do not want to order again.
Debbie - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
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