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By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
E-Salon been sending me repeat prescriptions of hair colour 4 weekly I have never requested this only wanted to trial! At no point agreed to 4 weekly deliveries. I am disgusted to have been sent 2 packages which were not agreed to and charging me £19.95 for a product I do not want. Would never use E-Salon again despite the product actually working well. Left feeling very disappointed and angry and out of pocket by £39.90.
Isobel - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Maxine S.
March 6, 2019
Not good
POSTED BY:
Maxine S.
March 6, 2019
It was very very oily and made my hair look very gresses not good at all not like the one before not happy
Maxine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marie W
March 6, 2019
The color was wrong it was too dark ☹️
POSTED BY:
Marie W
March 6, 2019
I didn’t like the color was supposed to be brighter auburn ☹️
Marie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Zofia K.
March 6, 2019
Why are the bottles so impossible?
POSTED BY:
Zofia K.
March 6, 2019
Color is great. Videos very helpful. But dear god why are the bottles impoddible to open? My color (not developer) was just a disaster. I banged it on the counter. I ran it under hot water. Nothing. Eventually I jammed a knife through the bottom to get it out! I could have cut my finger off. Insane
Zofia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our packaging. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Emily S.
March 5, 2019
Burned my skin
POSTED BY:
Emily S.
March 5, 2019
This product had too many steps and while the color turned out ok, it literally burned my skin as it washed out in the shower and dripped down my back. I decided never to purchase again and then just got charged today. Now I have to call in to cancel. Might be good for some people but not me.
Emily- We're truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. Please let us know if you need any further assistance!
POSTED BY:
Robert S.
March 5, 2019
Don’t like it!!!
POSTED BY:
Robert S.
March 5, 2019
Didn’t take, my hair is basically the same color as it was before I dyed it ... followed instructions the whole 9 and all I got was a little bit of red hilights... Not happy at all
Angela- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
John B.
March 5, 2019
Quick to please and quick to fade
POSTED BY:
John B.
March 5, 2019
Initially looks too dark but in a few days it rinses out.
Thank you for your feedback. We are sorry to hear that your color is fading faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate you reaching out!
POSTED BY:
Cynthia D.
March 5, 2019
What a Mess!
POSTED BY:
Cynthia D.
March 5, 2019
My hair ended up two-toned with bozo red at the roots and an ugly dingy reddish brown at the ends. The product was so harsh on my hair it turned it into a glob of mush when I rinsed it. My package did not include shampoo and the conditioner did not want to rinse out. I would never try this stuff again! Better off with box brands from Walmart. Everyone asks did I intend my hair to look like this? NOOOOOOOOOO!
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Leigh R.
March 4, 2019
flat and orangey
POSTED BY:
Leigh R.
March 4, 2019
Just received and applied my newly adjusted color that was to remove the copper tones in my previous color. The instructions had me only doing my roots. Now the ends of my hair are the dark golden blonde I want and the roots are a flat orangey brown. I may need to go to a professional salon to have it fixed. Not happy. Left a message with my issues but not sure if anyone reads the request until my next color is due. Can't keep it until then.
Frustrating.
Update: I received an email from the company stating that they were refunding my money but had no solution for fixing my hair. Very upsetting! They actually just said they were ending my automatic shipments of hair color and tough luck. Despite their response below, they did not work with me to find a resolution and have my hair looking its very best. Could not be more disappointed with their customer service at this point.
2nd Update: They basically told me I am lying about the way my hair turned out. Please run to Madison Reed. This company's customer service is atrocious. Do not give them your money.
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ginger S.
March 4, 2019
Love the color, hate the company!
POSTED BY:
Ginger S.
March 4, 2019
I set up a couple of items to automatically re-order every 3rd order. Both items have been showing up on EVERY order. Luckily, I have been catching it before the order goes out, but very disappointed in a company who promises something every 3rd order and then adds it EVERY order. Cant find a "contact us" to even talk to someone about it, so I guess I will put it here.
Feeling ripped off. Maybe time to look at another company.
Loyal customer for about 3 years
Ginger - Here at eSalon, we are always striving to provide the best service possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Jennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Barbara G.
March 4, 2019
HORRIBLE!!!!!!
POSTED BY:
Barbara G.
March 4, 2019
This was the messiest, most horrible coloring experience I’ve ever had!! Not only could I not breathe in the shower when I dumped the rest of the color on my hair as directed, but I had a cough because of it for hours afterward!! Not only that, but the color was so runny, it ran down my scalp and went everywhere! The stain protector did NOT work, nor did the stain remover. I had stains all over my face and neck for days and to make matters worse, my hair looks horrible!! It’s the brassiest, most fake ugly red I’ve ever seen. I’m trying to figure out how to get the ugly fake blue red out of my hair!!!! I’ve been coloring my hair for years and this was by far, the WORST experience I’ve ever had!
Barbara - Thank you for your feedback. We apologize for the disappointing experience you had with our color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Chari G.
March 4, 2019
Brassy color
POSTED BY:
Chari G.
March 4, 2019
I spoke with a stylist before my order was made and told her my hair tends to go yellow and red. I told her to make sure it's ash colored. I got a copper, brassy brown. I could have gotten this from a box of L'oreal and spent $10 less. It left my hair dry feeling and straw like. Not happy. Not sure if I'm going to try it again with a different color. I gave it 2 stars because my stylist was very nice on the phone.
Chari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julie B.
March 4, 2019
Washed Out Look
POSTED BY:
Julie B.
March 4, 2019
The color was ok when done. Not great but , ok. Within Two washes, with Paul Mitchell products, it is very light and roots are visibly lighter. I had purchased the root touch up but it doesn’t help. It even sort of makes the hair wirey. I have tried the tint rinse and can’t say it has helped.
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Anne M.
March 4, 2019
Anne M
POSTED BY:
Anne M.
March 4, 2019
The color is too dark and too expensive. Please cancel all futures orders.
Anne- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Gloria W.
March 4, 2019
really bad color and poor quality
POSTED BY:
Gloria W.
March 4, 2019
Color was very dark, not even close with what I ordered.
Need my money back
Gloria- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Melissa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laurie C.
March 3, 2019
Unsatisfied
POSTED BY:
Laurie C.
March 3, 2019
This product made my hair feel greasy and weighed down. I called and they told me to wash my hair with baking soda until it felt normal. This product was just not for me. I hope they will not send me anymore in the near future.
Laurie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
iris G.
March 3, 2019
This product was horrendous!
POSTED BY:
iris G.
March 3, 2019
It made my hair dry plus it barely covered gray hair. Color match not even close either.
Iris - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cassie L.
March 3, 2019
They charge you 1 extra time if canceled
POSTED BY:
Cassie L.
March 3, 2019
First of all, the product is very hard to get out of your hair. Dye left awful residue. I tried 2 times to give it a good shot. 3rd time I canceled.. and they sent it anyways.
Cassie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. As per our satisfaction guarantee, we can confirm the last order that was sent to you was a complimentary reformulation based on your feedback. We have emailed you to discuss further details of your account.
POSTED BY:
Melissa C.
March 3, 2019
lossed alot of hair when rinsing since it turned in a globuloous mess of gunk
POSTED BY:
Melissa C.
March 3, 2019
This is the third time I have had problems with rinsing out the dye. I have tried and tried now I end up bring dish soap and coconut oil in the shower with me to try to get it out. Love the color itself when it is finally out but the loss of about a tennis ball size of hair is unacceptable and should not take an hour + to get out the hair color.
Melissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Bonnie A.
March 3, 2019
Waxy buildup
POSTED BY:
Bonnie A.
March 3, 2019
I used the kit this morning. When it was time to rinse out the color I was left with a heavy waxy buildup and my hair was very stiff. I washed my hair four times and used apple cider vinegar. My hair was still stiff and waxy. I had to go to a local salon for a shampoo and blow dry. I will never use this product again.
Bonnie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Holly M.
March 3, 2019
Love the Color
POSTED BY:
Holly M.
March 3, 2019
I love the color just what I wanted but the product itself dyed my hair out so bad that even 2 weeks later and a lot of morsierizing later it still feels dry and stringy.
Holly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Krixie S.
March 3, 2019
Result Not As Expected
POSTED BY:
Krixie S.
March 3, 2019
My hair is dark brown and I wanted a bit of reddish brown hue. I got the red copper color. My friend helped me put it on for good full coverage. However, my hair’s color isn’t what I wanted it to be, still dar with just a tiny hint of red copper color not at all visible unless you look very close in the mirror.
Krixie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jean L
March 3, 2019
review
POSTED BY:
Jean L
March 3, 2019
to complicated for me to do by myself. I do not like this!!
Cancel all orders!!!!!
Jean Lacy
Jean - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Tiffany J.
March 2, 2019
Told me to pay to strip it then PUT THE SAME COLOR BACk!!!
POSTED BY:
Tiffany J.
March 2, 2019
I paid $100 dollars because the colorist (Danielle) told me to get the color removed them sent me a formulation that put the SAME color I detested back in. I had to call twice,the first time I was put on hold for ten minutes then sent to an answering machine. After leaving a message, no one returned my call so had to call back.Then the colorist on the phone blamed me for not adding a picture of the stripped color after they had already sent the dye. She offered no solution other than use Head and Shoulders. So you want me to spend more money??They didn't offer to fix the color, all they did was refund $10 dollars after I just paid ten times that to get the color removed. They didn't offer new dye, toner or highlights. Nothing that could actually fix the problem and they haven't reached out to try. So everything they say about their service and customer satisfaction is untrue since I had to call and email them multiply times. This site is a joke and intend to blast it on all social media of what a crap job they did. Terrible service and worse dye. Please don't use this company.
EDIT- Even their response is untrue!! What a horrible company!!!
11 of 12 people found this review helpful. Did you?
Starr - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Korrina H.
March 2, 2019
Made my eyes water and hair feel like straw
POSTED BY:
Korrina H.
March 2, 2019
I will not be using your hair color again. I loved the color but the dying solution made my eyes water and burn and eventhough I used all the conditioner, my hair felt like straw when I stepped out of the shower. I had to add a leave in conditioner to get a comb through it.
I did as the instruction instructed and my hair looks darker then what I expected to be not only that the greys are still there, just a little darker. I'm very disappointed.
Norma- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kasey B.
March 2, 2019
Not at all what I wanted.
POSTED BY:
Kasey B.
March 2, 2019
Ordered a dark ash blonde. Sent pictures and everything. Notes I added that I did not want any brass or copper tint to my hair. Did the test stand color seemed great. Then color all over and it is a copper blonde there is no ash to it what so ever. Very upset.
Kasey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Raquel E.
March 2, 2019
Too dark
POSTED BY:
Raquel E.
March 2, 2019
Provided feedback on color and haven’t heard back from anyone
Raquel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Holly D.
March 2, 2019
Yikes!
POSTED BY:
Holly D.
March 2, 2019
The color wasn't so bad is that my hair felt like a knotted mess of fine straw.
Holly - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Shamira M.
March 2, 2019
Not as good as i had expected
POSTED BY:
Shamira M.
March 2, 2019
although i did like the colour and the product, it still started to fade within two week and my roots are already showing :(
Shamira - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Debra M.
March 2, 2019
I did NOT ask for 2nd order.
POSTED BY:
Debra M.
March 2, 2019
Ask when I ordered into kit THAT do not send me another unless I specifically ask you too. Have NOT tried first one yet..
Debra - Thank you for contacting us. We apologize for any inconvenience. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Megan S.
March 2, 2019
Tad too dark
POSTED BY:
Megan S.
March 2, 2019
My hair has natural golden highlights and I don’t want to lose them. The custom color was too dark.
Megan- Thank you for your feedback! We are sorry to hear that your previous color was too dark for your preference. We can confirm that your colorist will take this feedback into consideration when formulating your new color for your recent order. We are always happy to adjust to suit your needs. Thanks for choosing eSalon!
POSTED BY:
kathleen U.
March 1, 2019
What color is this?
POSTED BY:
kathleen U.
March 1, 2019
I was so excited when the my color arrived. Certainly not what I expected. The color was very light on my roots. A golden brown and a few blond hairs. Not a hint of red. Did nothing for the rest of my hair. I followed my instructions explicitly so that is not the problem. I will continue to buy the product I was using.
Kathleen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Danielle - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Diane S.
March 1, 2019
Gray coverage
POSTED BY:
Diane S.
March 1, 2019
Color seems to fade quickly especially on my hairline.
Diane - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Lorie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Barbara F.
March 1, 2019
Still too red.
POSTED BY:
Barbara F.
March 1, 2019
By changing the color I thought we had toned down the red but that did not happen. My hair still appears very red when I wanted it more dark blonde. Not sure how to tone it down.
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
vicki P.
March 1, 2019
terrible!
POSTED BY:
vicki P.
March 1, 2019
I have only used this color the first time that it was sent to me. It made my hair dry and also it is an extremely harsh color. I just received another shipment that I thought I had cancelled which I most certainly don't need because I have several boxes of color that I haven't used. I sent an email cancelling this shipment and any future shipments. This is the worst color I have ever used.
Vicki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alba Z.
March 1, 2019
Lighter color
POSTED BY:
Alba Z.
March 1, 2019
I don't know what happened, I always get the same color and this time my roots came out much lighter then my ends. It saddens me but I think I won't be ordering any more
Alba - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Cindi S.
February 28, 2019
Lousy customer service
POSTED BY:
Cindi S.
February 28, 2019
I wrote you all two or three times complaining about the color thats was mixed up for me. It was not what I wanted, even after the mixer asking me my preference for her clarification. I got warm tones after asking for Ash. Im very upset. Never heard back from anybody!!! Now you have me on a hopeful reorder....I just want my money back. Thanks but no thanks
Cindi- Thank you for reaching out to us! We are unable to locate any emails from you post-coloring. We are sorry to hear that your desired result was not achieved! It appears based on consultation emails that our colorist advised prior to sending your selected shade that your results would be darker and warmer than your desired result, and per your comments stating that you did not believe your roots would be warm and that you wanted to try the shade ordered, we sent this color. We are always happy to help! Please keep an eye on your email. We will be reaching out shortly.
POSTED BY:
Tonya R.
February 28, 2019
Horrible
POSTED BY:
Tonya R.
February 28, 2019
I used as directed. It was supposed to be a dark red and it turned out looking like bozo the clown. It was ridiculously pink!! I had to go have it corrected before my next scheduled shift.
Tonya - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Alice
February 28, 2019
Wrong colour
POSTED BY:
Alice
February 28, 2019
Too dark! I have went from my natural light brown sun kissed hair that I could dye any colour to a dark brown I can do nothing with.The photo of the colour I chose was a light purple colour. My hair started off light brown and is now very dark brown and I can’t cannot see any purple. I know I chose a colour from the dark brown section but with my natural hair colour as light brown the photo looked very light purple but the dye was mostly dark brown. I only see a red tint when the light hits it. Very disappointed. I don’t feel that it is made clear on your page that I should only be choosing from the light brown section if I want an accurate colour. I would of got more purple hair from a cheap box from the shop. My hair is closer to black than purple!
Alice - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sherry B.
February 28, 2019
Color
POSTED BY:
Sherry B.
February 28, 2019
My hair turned totally grey. It was horrible. I had to use 3 different boxes of other brands of hair color to change it.
Sherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kerry S.
February 28, 2019
Disappointing
POSTED BY:
Kerry S.
February 28, 2019
Terrible coverage
Not the quality I expected for the price
Kerry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Kayleigh - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
karen N.
February 28, 2019
Color
POSTED BY:
karen N.
February 28, 2019
Not the right color. Too much red came out. Also the oil did not wash out until 4 times.
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rachel R.
February 28, 2019
Nice color, hair feels yucky
POSTED BY:
Rachel R.
February 28, 2019
I like the color and the kit sent. It was very potent though... chemicals? Also after washing with your shampoo and conditioner my hair dried but felt really oily, dirty. Not sure why. The color is cool a bit darker than I expected but my family likes it.
Rachel- Thank you so much for sharing your feedback. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Linda B.
February 27, 2019
Fair coverage
POSTED BY:
Linda B.
February 27, 2019
Only partly covered my gray hair. I was disappointed. My kit came with a plain bottle last time I got a comb bottle.
Linda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Emily M.
February 27, 2019
Beautiful color made my hair a little stiff
POSTED BY:
Emily M.
February 27, 2019
It was a perfect match to my hair color, it covered my grays beautifully. The only con is that your hair gets a bit stiff even after deep conditioning.
Emily- Thank you for your feedback! We are happy to hear that your enjoyed your color results, and we may have a simple solution to your texture concern. Please keep an eye on your email from us shortly. We'll be reaching out with further information. Thanks for choosing eSalon!
POSTED BY:
Stephanie Russell
February 27, 2019
Not what I wanted
POSTED BY:
Stephanie Russell
February 27, 2019
I asked my hair to be more blonde and I got a brown with red highlights. I am ordering one more time and I am done
Stephanie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee. We have reached out to you via email with next steps so that our Licensed Colorists can discuss your color goals and see if we can adjust to better suit your needs. We appreciate you reaching out to us. Happy Coloring!
Ana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts reached out to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Emma Y.
February 27, 2019
Not worth the money
POSTED BY:
Emma Y.
February 27, 2019
My grey has gone a brassy yellow/red colour and the ends are nearly black despite following the application instruction to the t. I asked for a light ash brown and got a medium brown with reddish undedtones. It smelt very highly of chemicals and my hair now feel rough and dry. Was expecting great things and sorely dissapointed.
Emma- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amie J.
February 27, 2019
Not at all what I asked for!
POSTED BY:
Amie J.
February 27, 2019
I originally chose an ashy colour, and was then advised that I should go for a different one based on my information - I agreed and specified that I didn’t want any brassy or copper tones on my already ashy, but historically highlighted hair.
I’ve tonight used the colour you sent me and my hair dark ash blonde hair is now a permanent coppery blonde. I’m so upset! It’s always a risk using at home colour, but I thought the personal touch of asking the questions you do would make a difference. It didn’t.
I’ll now be spending money on violet shampoo for months before this grows out.
Amie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gee D.
February 27, 2019
Color faded away too fast
POSTED BY:
Gee D.
February 27, 2019
I use color protection shampoo and conditioner, however, after about a month, my black-dyed hair started to turn back into its previous light brown color.
Gee - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Cathy N.
February 27, 2019
Breakage
POSTED BY:
Cathy N.
February 27, 2019
My hair had a lot of breakage from using this color
Cathy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Cristina E.
February 26, 2019
First order grately disappointed
POSTED BY:
Cristina E.
February 26, 2019
My hair is still red, the hair dye smells horrible, and the hair dye got so thick on my hair it was difficult to take the dye out, even with the shampoo sample they sent I had to use my regular shampoo because the dye would not come of. I actually wanted my hair to be caramel blond. Completely unsatisfied.
Cristina- Thank you for your feedback! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your account, we see that we spoken with you to resolve your concern. Please feel free to reach out if you need any further assistance!
POSTED BY:
sarah D.
February 26, 2019
Burning
POSTED BY:
sarah D.
February 26, 2019
The color creates a Bruno g sensation on my scalp making it very difficult to leave it on for the recommended time.
Sarah - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
KIMBERLEY D.
February 26, 2019
Cant use allergic to it please remove me
POSTED BY:
KIMBERLEY D.
February 26, 2019
I'm highly allergic to it please unsubscribe me ThANK YOU
KIMBERLEY DILLON
Kimberley - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
stacey A.
February 26, 2019
Not what i had in mind at all! WAY TOO STAWBERRY BRIGHT RED
POSTED BY:
stacey A.
February 26, 2019
WAY TOO STRAWBERRY BRIGHT RED!! Not dark brown with slight hints of copper/red HINTS. THis came out more bright RED/copper with hardly hints of dark brown and now they have adjusted said color and shipped it off already before i could communicate with the color specialists regarding my color. UGHHH yikes!!!!
Stacey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cira D.
February 26, 2019
Color Way Off
POSTED BY:
Cira D.
February 26, 2019
I ordered what looked to be a copper red. My hair came a darker brown with mahogany highlights. Not at all what it looked like on the site. I would like to cancel.
Cira - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gina B.
February 26, 2019
Nice coverage, leaves my hair soft, but turns it red
POSTED BY:
Gina B.
February 26, 2019
Nice product but it turns my hair red. I have asked to change the formula, but my hair is just as red as ever. Time to go back to the salon.
Gina - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Luisa T.
February 26, 2019
Not 100% gray coverage
POSTED BY:
Luisa T.
February 26, 2019
After coloring my hair, there were some grays that showed. I followed the instructions provided and did not get the results that esalon promoted.
Luisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Theresa C.
February 25, 2019
ANGRY
POSTED BY:
Theresa C.
February 25, 2019
I am beyond disappointed and angry with this product . I used it for the first time yesterday and my hair, which is long, is now ruined . It has this film on it that won’t rinse out . I have no idea how to correct this problem or how expensive it will be to fix my hair. I've been coloring my hair for years and have NEVER had this happens... my hair is ruined!!! I even used baking soda in the hopes that it would remove the film on my hair, which feels like a wig now or doll hair and it didn't work. I have no idea how long I have to go around with my hair looking disgusting.... I'm so upset right now, but had to suck it up for work. I'm so embarrassed for anyone to see my hair.
Theresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amanda M.
February 25, 2019
Color faded too quickly
POSTED BY:
Amanda M.
February 25, 2019
Coloring my hair with the red tones for years this is the first time I was displeased with hiw fast the color faded.
Amanda- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. We have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Jenelle J.
February 25, 2019
Did not like
POSTED BY:
Jenelle J.
February 25, 2019
I tried the dark brown permanent to cover my grey and it did not work at all. I followed the instuctions but no change.
Jenelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We will be reaching out shortly to discuss how we can adjust to better suit your needs. We truly appreciate your feedback.
POSTED BY:
Andrea E.
February 25, 2019
Not Really Happy
POSTED BY:
Andrea E.
February 25, 2019
I've used this product in the past and it worked great but this time only after 2 washes all of my gray is showing. I selected permanent dye. Please advise!
Andrea - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
nicole B.
February 25, 2019
patchy
POSTED BY:
nicole B.
February 25, 2019
i got brown ends black middle and bright red roots
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brianna K.
February 25, 2019
Didn't get my color right
POSTED BY:
Brianna K.
February 25, 2019
I asked for a blue black. I got pure black. Whatever. I can get it reformulated. So I ask for a blue black AGAIN. I again get shipped a pure black. Now I'll have to bleach my hair to get the color I want! I just wanted a gorgeous blue black. Not pure black with no hints of blue. If you aren't gonna give blue black don't offer it.
Brianna - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jen C.
February 25, 2019
Color
POSTED BY:
Jen C.
February 25, 2019
Followed the instructions and looked good, smelled bad and one section did not color correctly
Jen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
TRISHA D.
February 25, 2019
Hair feels gross
POSTED BY:
TRISHA D.
February 25, 2019
Made my hair left feeling sticky, waxy, and gross.... cannnot get that feeling out of my hair. Very disappointed!
Trisha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Anita- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jona D.
February 24, 2019
Color didn’t stay
POSTED BY:
Jona D.
February 24, 2019
Color faded after couple of washes and then it came back to my regular color after 1month.
Jona- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
karen F.
February 24, 2019
They don't match what they say
POSTED BY:
karen F.
February 24, 2019
I answered all the questions accurately and this color they made me is 2 shades darker than my hair or the photo they showed me! Thank God I only did my roots. The color on the cheap box at drugstores is more accurate than this. Such a shame. Get 2 shades lighter than they say or you will be very upset!
Karen- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your strand test concern. It appears you had originally selected a color 2 levels darker than your stylists' formulation based on recent comments received. The lighter formulation on the way should better suit your needs. Please note that results will always vary from swatches, and the swatches show the color on someone with all white hair. Each individual's results will vary. Please let us know if there is anything else we can do to help!
POSTED BY:
Dalia B.
February 24, 2019
Colour was way too dark
POSTED BY:
Dalia B.
February 24, 2019
I specifically said I didn't want my hair to be dark. I got my package, coloured my hair and it was black. I wrote to eSalon and never heard back from anyone. I will say it covered my grays but I will never order from them again.
So much for listening to customer.
Dalia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. It appears a Dark Brown Ash Pearl was selected, and we do not have record of comments regarding your desired depth. We are sorry that your desired result was not achieved, and we are happy to work with you to adjust to better suit your needs. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Jo Anne- Thank you for contacting us! We are happy to help. Please keep an eye on your email for further information. We'll be reaching out shortly!
POSTED BY:
Molly V.
February 24, 2019
Won’t use again
POSTED BY:
Molly V.
February 24, 2019
Really disappointed with this product. I followed the directions and had an incredibly difficult time washing it out of my hair. Washed it 5 times before it was out. Contacted the Company and they suggested I put baking soda in my shampoo to help wash it out. That was not the response I was expecting. Didn’t cover grey well AT ALL - 3 weeks later I have to figure something else out.
Molly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Caroline D.
February 23, 2019
Disappointed
POSTED BY:
Caroline D.
February 23, 2019
I have light brown hair and I wanted to lighten it so I went for a dark blonde my hair is now darker than my natural colour very disappointing
Caroline- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Racheal- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sallue B.
February 23, 2019
Totally disappointed
POSTED BY:
Sallue B.
February 23, 2019
I am not sure what happened! But I Hate it... I'll not leave my house looking like this... I was so looking forward to trying product! For me a huge disappointment. My hair was 2 be light brown. It looks like a very dark chocolate. I'm not at all happy
Sallue- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Cindy T.
February 23, 2019
Color too dark
POSTED BY:
Cindy T.
February 23, 2019
This color is much darker than I thought I was getting. My hair is basically brown now, not blonde. However, there was plenty of product and the directions were easy to follow. I was glad for the stain preventer as the product ran just a tiny bit.
Cindy- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Amaris B.
February 23, 2019
Great Color, terrible scalp
POSTED BY:
Amaris B.
February 23, 2019
I loved the color, but unfortunately this product must be too strong for my scalp. I’ve used it for 6 months or so, and I’ve never had a dandruff problem. After a few rounds of coloring, my head started itching a lot. Then tiny sores began to develop and then I’d itch those, causing bleeding. I changed shampoos hoping that was the reason, but I think it is the hair color, sadly.
Amaris- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out!
POSTED BY:
Marie D.
February 22, 2019
Gray
POSTED BY:
Marie D.
February 22, 2019
Cover grays well initianally but fades within 3 weeks.
Marie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Susan P.
February 22, 2019
Messy
POSTED BY:
Susan P.
February 22, 2019
This color is okay; however, I don't find that it's any better than the color I get in the drug store. This is very messy to use and in fact color spatter ended up on my bathroom door. That never happened with over the counter color.
Susan - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Toni- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We are always happy to adjust according to your feedback. Please let us know if there is anything else we can do to help!
POSTED BY:
Nancy B.
February 21, 2019
Did not cover roots
POSTED BY:
Nancy B.
February 21, 2019
The color was darker than I expected but the wirat part was it did not cover my roots or my spotty gray. Will not continue. Plus used shampoo but one day later hair was dirty. I usually wash every third day.
Nancy- Thank you for your feedback! We are so sorry to hear that your recent application did not deliver the coverage you were seeking, and that your color came out darker than expected. We are always happy to adjust according to your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts. Please reach out to [email protected] if you need any further assistance.
POSTED BY:
Alina N.
February 21, 2019
Already gone
POSTED BY:
Alina N.
February 21, 2019
I am sorry eSalon but I am very disappointe, the color is gone in 2 weeks and is not what I choose. I want to stop billing
Alina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amber R.
February 21, 2019
I wanted to love this...
POSTED BY:
Amber R.
February 21, 2019
I really wanted to love this product. I've been dying my hair for a long time and have used all sorts of products (both at home and at the salon) and how cool is was to find a service that just sends it to you when you need it. The website, the packaging, the staff, are all awesome! I was so excited. But the product itself - the hair dye - didn't work out for me. It all went on normally and seemed good, but when it came to rinsing it out after the allotted 30 min, the dye itself became very grainy and the residue was very hard to get out of my hair. I've never experienced that before. I was in the shower for literally 45 min. trying to get it to wash out. The shampoo that came with the kit didn't get it out at all. It made my hair straw-like and I ended up having to wash with my normal shampoo to get it out. After it was out, it was fine, but I don't think I will use it again. So sad... I really wanted to love this.
Amber - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Jami M.
February 21, 2019
Washes out too easily
POSTED BY:
Jami M.
February 21, 2019
I can't seem to keep the color in my hair. Washes out in a matter of weeks.
Although I love the color while it lasts,hair feels soft and manageable.
Jami- We're sorry to hear that your color results are fading faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Shelly R.
February 20, 2019
Horrible experience
POSTED BY:
Shelly R.
February 20, 2019
I'm an experienced home colorer and forgot why I tried eSalon and never used it again. Now I remember. Very messy process, horrible ammonia smell (who even uses that anymore) odd results. Orange roots and dark ends. Never again.
Shelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dawn S.
February 20, 2019
Aweful
POSTED BY:
Dawn S.
February 20, 2019
I will never order this again! It didn’t do a thing and I still have grey . I went exactly as the directions said. I’m so disappointed ☹️.
Dawn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kasey C.
February 20, 2019
Great color but had reaction
POSTED BY:
Kasey C.
February 20, 2019
I am not a person with sensitive skin and have had my hair colored all my life. They color was beautiful but unfortunately I had intense scalp itching after washing my hair. It's been 2 weeks and the itching is still bad.
Kasey- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Donna C.
February 20, 2019
Worth a try
POSTED BY:
Donna C.
February 20, 2019
I liked the way it colored and the immediate effect it had on my grays. But the grays are back a little earlier than usual:-(
Donna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Monica T.
February 20, 2019
Disssapointed
POSTED BY:
Monica T.
February 20, 2019
The color was perfect. Very good price. Did not cover the grey. Ammonia smell! when adding the water for the second placement of mixture.
Do not send an auto plan.
Monica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Deborah H.
February 20, 2019
Color on ends and hair was great
POSTED BY:
Deborah H.
February 20, 2019
Roots did not take as well as rest of hair. Enjoyed the convenience of 2 sets of gloves. Had an allergic reaction followed by itch and rash. I guess your products are to strong for my scalp. Have to cancel plan.
Deborah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lauren W.
February 20, 2019
Awful
POSTED BY:
Lauren W.
February 20, 2019
I sent in pictures described my texture and bought all the extra stuff like shampoo conditioner and tint. My hair is black, my roots are light black. I had to go to a salon to get more than 8 inches of my hair cut off. I should have known better than to fell for Facebook advertising...
Lauren- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristy M.
February 20, 2019
Only a one star bc I like the set up
POSTED BY:
Kristy M.
February 20, 2019
I think the idea is great and packing and instructions were all great. This made my hair feels as though it had wax in it. It also clogged up our shower. And it took 4-5 washes to remotely get all of it out and having my hair feel somewhat normal again. Will not be using again.
Kristy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
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