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Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Deborah M.
May 27, 2019
Need more gold.
POSTED BY:
Deborah M.
May 27, 2019
I love your product. I’m trying to fine tune the color
I used it this morning an it’s just too brown for me...it looks great
BUT next time I’d like equal parts of copper and gold....and less dark blonde
Thanks!!
Debbie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our color experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kerry T.
May 27, 2019
Far too dark
POSTED BY:
Kerry T.
May 27, 2019
The colour saya light brown pearl mahogany. It is more of a dark plum colour. The colour i was aiming for was light brown with a rose gold colour. Its dark brown with a plum colour. Not what i expected hoping it will fade or gotta try and figure out how to lighten it. Went from mid/dark blonde to dark plum. Pretty enough but not what i wanted
Kerry- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Christina N.
May 27, 2019
Horrible
POSTED BY:
Christina N.
May 27, 2019
Absolutely worst color I’ve ever used. I will never order again!!!
Christina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sarah W.
May 26, 2019
Pink roots
POSTED BY:
Sarah W.
May 26, 2019
Not at all happy, I did state I had grey roots and my hair was mostly grey this colour has made my roots a pink colour
Sarah- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Mary G.
May 26, 2019
Turn off orders
POSTED BY:
Mary G.
May 26, 2019
Please do not send any more hair color thank you
My credit card was charged on May 22, 2019
Vikki- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sharon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jolie B.
May 25, 2019
Not worth it
POSTED BY:
Jolie B.
May 25, 2019
Really wanted to like this but it doesn’t seem to be much different than what you buy at the store and now that they changed the free shipping offer from $30 to $40, it’s all just not worth it for me.
Jolie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily D.
May 25, 2019
Completely wrong
POSTED BY:
Emily D.
May 25, 2019
I originally asked for a bright copper colour, I have recieved my kit and dyed my hair and it is absolutely nowhere near the colour I asked. If anything it’s duller than what my hair was originally. Will be cancelling my subscription.
Emily- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rebekah J.
May 25, 2019
Ok.
POSTED BY:
Rebekah J.
May 25, 2019
I did everything step by step. Exactly. But I just don’t like how this color turned out. I hope maybe I can work something else out. But color went on well my roots just didn’t do good .
Rebekah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rosanne B.
May 25, 2019
To dark
POSTED BY:
Rosanne B.
May 25, 2019
I used the medium brown and it came out way to dark
Rosanne- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Cynthia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Linda S.
May 24, 2019
5.24.19
POSTED BY:
Linda S.
May 24, 2019
i am not interested in getting anymore products - i do not like it and do not like website - no where to cancel getting any more info
Linda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christie E.
May 24, 2019
Wouldn't recommend
POSTED BY:
Christie E.
May 24, 2019
It's such a strong smell you can't stand it!! And it didn't cover my gray but only for my first wash.
Christie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Lezli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
SoMuchNope
May 24, 2019
Just no.
POSTED BY:
SoMuchNope
May 24, 2019
The dye sent for my roots was lighter than the rest of my hair... so either you got the dye completely wrong or you mislabeled the color, either way, this Absolutely did not give me the specified look I desired. It did require me to make an emergency appt with a stylist I am unfamiliar with... which ended in disaster and me having to fix everything myself anyway. HORRIBLE. Never again.
Also, I do not recall ever signing up for more than a one time shipment... definitely not after the first situation being so bad. I only came back here because I noticed they charged and shipped more of this. I no longer trust the people mixing the color or labeling the bottles- whatever. Someone made a mistake. I will stick with color that I know exactly what I will be getting and not just trust some sticker on a bottle etc. BUYER BEWARE.
Bobbie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Marie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Traci W.
May 24, 2019
Washed out
POSTED BY:
Traci W.
May 24, 2019
My color washed out after only 2 weeks at my roots. My dark and gray hair was showing too soon. I will go back to my professional stylist where my color lasts at least 4 weeks.
Traci- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julia H.
May 24, 2019
Disappointed
POSTED BY:
Julia H.
May 24, 2019
I just used your hair color and it did nothing to my hair. I see no difference! I followed the instructions accurately. I'm very disappointed!
Julia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Martha- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marilyn S.
May 23, 2019
BEYOND HORRIBLE!
POSTED BY:
Marilyn S.
May 23, 2019
This is the worst experience I have ever had with hair color. Medium brown was very dark brown over nearly completely gray. NEVER should it come out this dark. All I want to do now is strip this off my hair or even shave my head and get a wig. It's that bad!!!
The directions tell you to get in the shower of all things to wash the hair color off by bending over backwards (holding your head back)! That only gets more in my face which is also stained all over the place. Hair color is everywhere on everything and won't come off! I am beyond pissed off!
Marilyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dale R.
May 23, 2019
Totally wrong color
POSTED BY:
Dale R.
May 23, 2019
The was far too brown! I am a natural red head and you kept giving me very brown color! VERY UNHAPPY
Dale - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Whitney D.
May 23, 2019
Whitney’s color
POSTED BY:
Whitney D.
May 23, 2019
I came in with an open mind to this experience seeing as the $35 cost. I set up my profile and chatted with salon manager and stylist about my hair goals (both red heads) and they didn’t get me close to the cooper red warmth I was trying to achieve in the pictures I put on my profile.
I do however like the brownish /auburn hues 6.54 they got me. I’m just disappointed with the customizable sales pitch when it’s not at all the case. It’s more like the same risk of boxed hair dye.
They showed me color swatch book, I picked cooper color swatch she put that in the Polly machine and it came out completely different color red !
The staff and manager were very friendly and was a fun unique experience.
Whitney - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Julie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lesle D.
May 22, 2019
Not happy with color at all. Looked shitty with Green tint
POSTED BY:
Lesle D.
May 22, 2019
I didn't like my color at all
It had a slight greenish tint..the ends are darker and I didn't get the shine I expected after seeing your advertisement pics. I ended up coloring my hair with a store brand
Lesle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Soraya - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ginnie B.
May 22, 2019
Lots of damage
POSTED BY:
Ginnie B.
May 22, 2019
I really wanted to love this color system. Unfortunately, while the color was pretty good, it was way, way too harsh for my fine, naturally curly hair. I am experienced with home coloring, and followed all directions to the letter, including using a timer for knowing when to wash it out. It smelled very strongly of ammonia, and my hair felt strawlike with a persistent gummy coating when I was done. It has taken a LOT of TLC to get my hair back to feeling somewhat normal. The ends were not an exact match for the roots (roots had too much brown compared to the red ends). Sorry, but I didn’t love it at all.
Ginnie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
MEL E.
May 22, 2019
Color selected for me is way too dark & washes off easily.
POSTED BY:
MEL E.
May 22, 2019
Color selected for me is way too dark, I was told it will be a "rich brown", there was no brown at all, it's black!!! This hair dye also washed off within 3 weeks even with the "tint rinse" & the shampoo & conditioner that I bought from eSalon. This is very disappointing, I have never been disappointed with any boxed hair dye that I bought from the store before, this is the first time ever that I became (extremely) unsatisfied by a hair dye . Save your $$ & just buy the ones at the store, it'll only cost you between $3- $6 for a good one.
Mel - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jean W.
May 22, 2019
Do not order
POSTED BY:
Jean W.
May 22, 2019
I was a blonde so I ordered the intense red. It turned my hair orangest pink. All the color washed out. And because I had to recolor not only is my hair fried it no longer holds a color. This company ruined my flippin hair. I am so full of anger. These people will ruin your hair!!!!!
Jean- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen F.
May 22, 2019
Not happy
POSTED BY:
Karen F.
May 22, 2019
I do not like my color and worse they are sending me more without my consent. I now have to get a new debit card because there is no human for me to talk to.
Karen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Louise P.
May 22, 2019
Product has peroxide in it.
POSTED BY:
Louise P.
May 22, 2019
Nice color but I don't want to use peroxide on my hair.
Louise- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dawn S.
May 22, 2019
Good product but
POSTED BY:
Dawn S.
May 22, 2019
I have to say this was easy to use and very gentle compared to some other products. I have it 2 stars because the color faded really fast and I use a high end color safe shampoo and conditioner. Because if that I wouldn’t order again.
Dawn- Thank you for your feedback! Our color is custom-blended and can always be adjusted based on your feedback. Please reach out to [email protected] if you'd like to discuss any adjustments, tips, or tricks with a licensed colorist. We appreciate you taking the time to share, and we hope to work with you in the future!
POSTED BY:
Elisa D.
May 22, 2019
Disappointed once again
POSTED BY:
Elisa D.
May 22, 2019
Loved the color but after second wash you can see some greys. I am using sulfate free shampoo and conditioner. Not sure what else to do.
Elisa- We’re so sorry to hear that you were disappointed by the results of your color application. We will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jamie T.
May 21, 2019
Roots too light
POSTED BY:
Jamie T.
May 21, 2019
My roots ended up lighter than the rest of my hair ...
Jamie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shawn H.
May 21, 2019
First time color
POSTED BY:
Shawn H.
May 21, 2019
The color was a little dark is turned out almost black and the violet didn't last long in my hair. Now it's just a dark brown. I dont wash my hair in hot water either!
Shawn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ronda A.
May 21, 2019
Not happy
POSTED BY:
Ronda A.
May 21, 2019
Its the wrong color. It was supposed to be darkest brown and its red brown. It burned my head and it stunk. I am not happy at all.
Ronda- We’re sorry to hear that our color did not meet your expectations and that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Please let us know if you need any further assistance!
POSTED BY:
Monica G.
May 20, 2019
will never use again
POSTED BY:
Monica G.
May 20, 2019
This is by far the worst hair coloring product I have used. It is extremely runny and created a huge mess. I have never had this problem with any other hair coloring product. The odor is so strong. Even with the room ventilated, I had to go to the window for fresh air because it was so overpowering.
Monica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Audra H.
May 20, 2019
WORST customer service I have experienced in a LONG time!
POSTED BY:
Audra H.
May 20, 2019
I have been a loyal customer of eSalon for 5-6 years. I recently thought I was adding shampoo and conditioner and root touch up to my color order at a reduced price. I was informed I could not get the reduced price bc my color had already shipped. It had not. In fact, I received the shampoo and conditioner and root touch up 1 week before my color. I spoke with customer service at different steps during this past 2 weeks. I was told I could return the shampoo and conditioner and root touch up but that was it. When I expressed how disappointing this whole experience had been and how I have been such a fan for over 5 years but that I will now be considering looking at other companies to get my hair color I was told that customer service would be happy to cancel my account for me! So that is what being a loyal fan of eSalon will get you! They lost a lifetime customer over 18.00!!! I was on repeat auto ship color every 5 weeks and recently began adding products to my orders and I was lied to about why I could not receive shampoo and conditioner at a reduced price and then when I expressed how this was handled poorly bc I received them a week before the color I was basically instructed on how to cancel my subscription. VERY POOR SERVICE!!!!
Audra- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to explain and resolve this issue. Please let us know if there is anything else we can do to help!
POSTED BY:
Stacy U.
May 20, 2019
Need the lightening kit. It's one dimmensional.
POSTED BY:
Stacy U.
May 20, 2019
As a first time dying, it turned out far better than I expected. It has all over color, it has shine.
Although I think the color I ordered is the actual color of my hair, when I look at it, it seems a shade darker than my normal color. I think that is because I normally have natural highlights in my hair and it is not just one color. So right now when I look at it, my hair looks dyed not natural.
I probably need to buy the lightening package...but the lightening package is more expensive than the all over dye package which seems strange.
Stacy- Thank you for your feedback! Please keep an eye on your email. We will be reaching out shortly with further information on our LightSet highlighting kit. Thanks for choosing eSalon!
Vanessa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Valerie Z.
May 20, 2019
Not what I expected
POSTED BY:
Valerie Z.
May 20, 2019
I was so excited to try my color, but when I put in my color (followed the directions exactly the way it said), it barely made any difference. My second order I had them add more red and purple not realinzing it would be roots and ends. Again I followed the directions exactly as indicated and still no difference. I will not be ordering from them again.
Valerie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to discuss your color further. We appreciate you reaching out!
POSTED BY:
Polly S.
May 20, 2019
Good process... not so good colour!
POSTED BY:
Polly S.
May 20, 2019
I am a little disappointed by this product, especially as it was so much dearer than off the shelf dyes. The process was great and pretty straight forward. However, after two washes, the roots are a very warm (slightly orange) brown and the ends are a yellowy brown. Unfortunately I have had to revert to the shop bought dye and colour over it! It’s a shame as I had very high hopes. Their customer service is very good though and very responsive!!
Polly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jacks
May 20, 2019
Color Kit Fantastic!
POSTED BY:
Jacks
May 20, 2019
I colored my hair with the kit on May 19,2019, unfortunately the color was too dark and came out dark auburn very close to my own natural color however, that it not what I wanted. The gray is covered for now I liked the fact that everything I needed was in the kit,including an extra set of gloves. The next day after coloring my hair was soft and felt conditioned I need to go up at least 2 shades lighter to achieve the color I want.
Jacks- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Carolina A.
May 20, 2019
Not at all the color I expected
POSTED BY:
Carolina A.
May 20, 2019
Good gray coverage, but the color was way too dark. I requested a auburn, golden brown and I received a super dark brown, almost black.
Carolina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Maggie
May 19, 2019
no gray covered!!!!
POSTED BY:
Maggie
May 19, 2019
I am frustrated!! I have mentioned to you guys about the color is good but the gray does not get covered!! I have washed my hair three times and stepped outside today and my Husband said to me. Your gray is due for a color. It's not what He said, it's what didn't get covered!! If I can't get good coverage I'm going elsewhere!! I am out $25.oo plus with the thought that I can't trust that my hair has to be colored every other week... Joan Miller
Julie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
ANGELA F.
May 19, 2019
Difficulties for Disabled!!!!!
POSTED BY:
ANGELA F.
May 19, 2019
When ordering for the first time I was unaware of what would be required as regards to doing the ROOT COLOURING BEFORE THE REST OF THE HAIR to match up the colour.
Having the disability I have, unfortunately I am NOT able to do this.
If you had of had details written down BEFORE a person joined, explaining the necessary first steps, then I would have known your product was not okay for me to use.
Angela- Thank you for your feedback! We are sorry to hear that you were disappointed in the instructions received with your custom color kit. The instructions sent are included to ensure the most even color results, however your application can be adjusted or changed with the understanding that the results will not be perfectly ideal. We will be reaching out shortly to further discuss your instructions and application. Thanks for reaching out!
Liana- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Alyssa P.
May 19, 2019
Did not cover roots and ends the same color
POSTED BY:
Alyssa P.
May 19, 2019
I have a distinct line in transition between the two colors that I was given for step one and step two. Very unhappy with the results. I may have to go in to a salon and have it corrected... :-(
Alyssa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Diana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Verina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sue V.
May 18, 2019
Long lasting color
POSTED BY:
Sue V.
May 18, 2019
Would give a 5 star and continue using except the product is very thin and runs down face and drips on things.
Sue- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We appreciate you taking the time to share your feedback. Please feel free to reach out to [email protected] if you have any questions or need any assistance.
POSTED BY:
Kim W.
May 18, 2019
Customer service stinks
POSTED BY:
Kim W.
May 18, 2019
Tried to called to adjust my color. I could only do chat which basically told me to adjust my color in my account. So I did, again and again. Got sent the old color. Sorry, canceling account. Learn to pick up a phone!
Kim- Thank you for your feedback! We always welcome the opportunity to speak to our clients personally over the phone. Our team of licensed colorists is available via phone 8AM-6PM PST Monday-Friday. Please keep an eye on your email. We will be reaching out shortly to further discuss your color and account. Thanks for reaching out!
POSTED BY:
Jessica G.
May 17, 2019
I started out LOVING this!!
POSTED BY:
Jessica G.
May 17, 2019
Yesterday I colored my hair with my Medium Brown Pearl Mahogany and I was absolutely pleased that even though it was brown (I was hoping for a more pronounced red. Glad I didn’t get it) it was multi tonal. I really loved that. Then today it sort of felt sticky and I felt I needed to wash it. Twice. I used cold water and color safe shampoo and through all that I still lost color and it seemed to be the purple and red that was in my color to begin with. It wasn’t all of it but I can already notice it’s lessened. Really disappointed as I know the potential for this color. I want to love it. Any help out there?
Jessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Cyndi M.
May 17, 2019
Cancel this ASAP
POSTED BY:
Cyndi M.
May 17, 2019
Your product smelled amazing. Hair was shiny.
BUT the darkest brown turns my roots orange.
I gave this product a chance and I am done.
2 more boxes arrived and I still can't get this cancelled. And yes I want my money back.
Would be over $100 now.
Let me know how to send back products I have not used and 1 I used but it is not good.
Ty
Cyndi - We apologize that your color formulation tinted your roots an unwanted orange shade. We have reached out to you to discuss the next steps we can take to best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Lorraine R.
May 17, 2019
colour
POSTED BY:
Lorraine R.
May 17, 2019
The colour was good but did not cover stubborn greys. was hoping second batch would do it better but unfortunately it didnt. Also made my hair dry needed extra conditioner.
Lorraine - We’re sorry that you were unhappy with the coverage your color provided. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Johnson M.
May 17, 2019
too red
POSTED BY:
Johnson M.
May 17, 2019
I just want a basic rich brown. Everything that you have sent me is pulling too much brassy red. You even sent a second color and it was more red than the first (although darker). Ash brown still pulls red for me. I would love to find something that works but I am not sure it's possible.
Johnson - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Debra H.
May 17, 2019
Not received order still
POSTED BY:
Debra H.
May 17, 2019
Did not receive order do will have to cancel all orders as I’m still blonde and white gray so it won’t work as it should I have moved as well now was not getting any post at all not even my birthday card of my mum
Debra - We’re sorry that your order hasn't arrived! We have reached out to you to discuss how we can best assist you moving forward, per our Satisfaction Guarantee.
POSTED BY:
Denise H.
May 16, 2019
Color did not last
POSTED BY:
Denise H.
May 16, 2019
I followed directions to the letter and the color only lasted 5-7 days. My color is back to what it was. Not happy at all. Loved the color the first 2 days and then all of the sudden, dull and back to what it was.
Denise - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Melissa E.
May 16, 2019
Not enough color
POSTED BY:
Melissa E.
May 16, 2019
I'm currently walking around with half brown/half soft black hair because there was not enough color to cover my med length thick hair (which i disclosed on my quiz). When I emailed the company they changed my future order but offered nothing to handle my current situation.... I'm about to head to a salon to fix it.
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kendall B.
May 16, 2019
Awful
POSTED BY:
Kendall B.
May 16, 2019
My hair turned banana yellow. It cost me $120. to fix at a salon. Please cancel any further orders. I will NEVER use your product again.
Kendall - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mandy C.
May 16, 2019
Can’t get my colour right
POSTED BY:
Mandy C.
May 16, 2019
3 months running and still can’t get my colour right and no offer of a refund!! Won’t be recommending you to anyone
Mandy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tina T.
May 16, 2019
Not happy with colour
POSTED BY:
Tina T.
May 16, 2019
Colour never lasted long around 3 weeks and was not colour I expected either
Tina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marge H.
May 16, 2019
Not the right color
POSTED BY:
Marge H.
May 16, 2019
Color came out with too much red, was afraid to try again for fear they would not correct enough. Would have been nice if they spoke to you more before your first color.
Marge - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
elizabeth M.
May 16, 2019
return
POSTED BY:
elizabeth M.
May 16, 2019
I would like to return the items I ordered. please send me the info to do this.
thank you
Elizabeth
Elizabeth - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know your would like to return your order. We have reached out to you via email to discuss this matter further. Please keep an eye out in your inbox.
POSTED BY:
Rhonda M.
May 16, 2019
Goldie Locks?
POSTED BY:
Rhonda M.
May 16, 2019
I specifically made notes that I was trying to remove the gold from my color and all I got was gold. Hard to believe the color was 'made' for me especially based on my comments.
Rhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
ARACELI C.
May 16, 2019
My hair looks black!
POSTED BY:
ARACELI C.
May 16, 2019
I wanted to go darker but this dark brown looks black on me! I was upset. Hopefully some color will wash off.
Araceli - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra O.
May 16, 2019
Not what I requested
POSTED BY:
Sandra O.
May 16, 2019
Ordered one color not correct. Opted for a free redo color same just touch darker remains not what requested.
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kris H.
May 15, 2019
Really no star black hair who ????mixed this Bradley
POSTED BY:
Kris H.
May 15, 2019
I would never let him mix again. Maybe someone changed my request because I do not know how someone could make such a mistake. Then the woman who answered my first complaint was rude know it all, what I did to be able to go out in pubic did help a little. It did not do what she said. I thought my hair was ruined.!! It is not great!!!!!
Kris- We appreciate your feedback. Upon reviewing your profile, we see that one of our Color Experts has already reached out to help resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Molly S.
May 15, 2019
Not really what I was describing
POSTED BY:
Molly S.
May 15, 2019
Although I appreciated someone taking the time to customize the color, it was darker than the first color and had absolutely no red or golden in it.
Molly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tumeka S.
May 15, 2019
Didn't do anything
POSTED BY:
Tumeka S.
May 15, 2019
The color didn't last at all. It lasted only 3 days before fading. Very disappointed!!! Not pleased at all!
Tumeka - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Lori- We truly appreciate you reaching out. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teresa W.
May 14, 2019
Color
POSTED BY:
Teresa W.
May 14, 2019
I requested ash blond and the “ASH” you sent me is strawberry blonde and an ugly one at that 😡 I look like a freakin Orangutan 😡😡
Teresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear your selected shade of Medium Blonde Copper Ash did not provide your expected result. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lisa M.
May 14, 2019
Hair color recieved
POSTED BY:
Lisa M.
May 14, 2019
Unfortunately I am very dissatisfied with the color that was sent. The color that was sent is at least a few shades darker than my existing hair. I now have brown hair versus the blonde I desired. The highlights helped some. It this point i cannot recommend eSalon. My overall experience has not been good.
Lisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Terri H.
May 14, 2019
Disappointing.
POSTED BY:
Terri H.
May 14, 2019
I just received my second order, for $20 I got a small bottle for roots touch up instead of the full two bottles I would need to completely refresh the color for all my hair. I will have to use the ends touch up bottle I ordered separately, which is an extra cost, that should have gotten me to July, to get a full color done.
I will be going to a salon supply store to match my color, and set up a subscription, which will be a fraction of the cost of Esalon.
I understand you pay a little extra for the conveince of having everything you need to keep your color amazing delivered to your door, too bad you don't get all you need.
The color also is not an exact match for my hair.
Terri- Thank you for reaching out to us here at eSalon! Please keep your eyes out for an email from us shortly to further discuss your color needs and account. We appreciate your feedback!
POSTED BY:
Angie P.
May 14, 2019
Too black
POSTED BY:
Angie P.
May 14, 2019
the color looked like I dumped a bucket of coal on my head, ppl asked me why I looked pale. Too blacK!
Angie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Margaret E T.
May 14, 2019
Color is nothing like I described I wanted
POSTED BY:
Margaret E T.
May 14, 2019
I noted several times I wanted a “yellow” blond. My first color was ashy. My second was a light dirty blond. I just colored my hair 3 days ago and it’s platinum blond, almost white.
I am very disappointed I wasn’t listened to and as you know hair is everything to women.
Margaret- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to further discuss your account and service. We appreciate you reaching out!
POSTED BY:
Esther B.
May 13, 2019
Didn’t listen
POSTED BY:
Esther B.
May 13, 2019
There was a promotion for $10 so I tried it. I submitted pictures of my hair as requested. The coverage was good but I didn’t like the color. It was a little darker than I wanted and a little brassy. I messaged them to let them know and I included pics of the color. They responded that they would send me a complimentary new color because they wanted me to like my hair color which I appreciated. Just received the color in the mail and it’s the exact same one as before so I decided to cancel my subscription.
Update: After submitting my review they refunded all my money which was nice. So overall I didn’t like my color experience but feel satisfied in how they handled things from a business perspective.
Belinda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carla D.
May 13, 2019
Did not cover the gray
POSTED BY:
Carla D.
May 13, 2019
Used exactly as directed and was very disappointed that it did not cover the gray that all other boxed sets do. The color was okay, nothing to rave about. So I won't be ordering again and actually wish I could get my money back.
Carla - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Care Representative to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Evan T.
May 13, 2019
Not Recommended
POSTED BY:
Evan T.
May 13, 2019
As a natural redheaded, I just wanted the same color just more vibrant. I asked for a Copper blonde and they made me a RED AUBURN. Brown with red. It was all one color. I would have been fine with Orange. Copper isn't red or brown. It's orange and blonde. Also to note that the color DIDN'T cover my ultra blonde (Grey hairs). So it was Red Brown with white blonde hairs. Looks Horrible. The color was terrible and even after the past 2 weeks. The RED BROWN hasn't changed at all. I'm extremely disappointed. I would NOT Recommend thus product to anyone. Complete waste of money.
Evan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sarah S.
May 13, 2019
Would like to go lighter next time
POSTED BY:
Sarah S.
May 13, 2019
I love the hair color, but would like to have more blonds and reds for the summer. This shade is a dark reddish brown. I love it, but just want a change.
Sarah- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!b
POSTED BY:
Maureen C.
May 13, 2019
New color
POSTED BY:
Maureen C.
May 13, 2019
I’m finding it not light brown, I’m finding it very dark
Maureen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Beverly A.
May 13, 2019
SMELL!!
POSTED BY:
Beverly A.
May 13, 2019
When I open the bottle the smell of ammonia was breathtaking and I don't mean that in a positive way. The color while pretty, is very red for my coloring and I said that I was a medium blond. The biggest problem I have is the smell it was so overpowering that I had to open all the windows on the bottom half of my house. Due to my work schedule this is the 1st chance I've had to use this product and I have received 2 more. I don't think I'll be using them.
Beverly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tamara O.
May 13, 2019
Color
POSTED BY:
Tamara O.
May 13, 2019
I like the convience of receiving on a schedule but the color seems dull and not much shine, maybe I need a color adjustment. Also seems a bit expensive will have to adjust my options and see how it goes.
Tamara- Thank you for your feedback. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to discuss your needs further.
POSTED BY:
Melissa G.
May 13, 2019
Wrong color
POSTED BY:
Melissa G.
May 13, 2019
The color to cover regrowth was correct but they gave me another color for the older, previously colored hair and it was way too much red. Very disappointed since I did not want red. I wanted brown. I thought the bottle seemed like it had too much red. I am not sure if it was a combination of the wrong mix for the ends and maybe the wrong developing time. All the gray hairs were properly covered though
Melissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Alicia G.
May 13, 2019
Too red in sunshine
POSTED BY:
Alicia G.
May 13, 2019
I would like a color as close to the one I got but something that resembles auburn more rather than brassy red in the sun
Alicia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
maria H.
May 12, 2019
rip off and they up the price impossible to cancel
POSTED BY:
maria H.
May 12, 2019
this is crazy but you cannot cancel - not to mention that it is not made clear that you are signing up to receive more products anywhere from 2 to max of 12 weeks.
Maria- Thanks for reaching out! Our Autoship plan is fully adjustable through your account when active. Upon reviewing your profile, we see that you have already adjusted your Autoship plan to suit your needs. Please reach out to [email protected] if there is anything else we can do to help!
POSTED BY:
Crystal F.
May 12, 2019
My hair is screwed!!
POSTED BY:
Crystal F.
May 12, 2019
My hair is destroyed. The color you sent me was not at all what was in the picture I agreed to. It is way too dark!! I will NEVER use this service again, and highly suggest no one else does either!!!
Crystal- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Amie E.
May 12, 2019
Didn’t change much
POSTED BY:
Amie E.
May 12, 2019
I’m kind of disappointed because I bought this dye going off of the image of how it said my hair color would turn out, and it barely changed at all. The only difference is that there’s a little more of a red color through it and only in the light, but it’s a very slight difference. I followed the directions carefully and did everything I was supposed to. No one can even tell that I dyed my hair, and that was a lot of hassle to go through for relatively no change to my hair.
Ashley- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Tammy M.
May 12, 2019
was not color it says it was
POSTED BY:
Tammy M.
May 12, 2019
I have colored my hair before and had a beutican show me how also but that was not the color it said it was had alot of red tint to it my hair is finely turning more blonde that it is being faded out I do not want anymore products at this x was want light blonde hair w high lights maybe some low lights Not what I got
Tammy
Tammy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Karen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Care Representative to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sarah T.
May 12, 2019
Not sure what went wrong but....
POSTED BY:
Sarah T.
May 12, 2019
My hair turned an awful muddy brown/green. Not at all close to what I ordered. Followed directions to the letter. So bummed that now I’m gonna have to pay a fortune to get it fixed.
Sarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Paula D.
May 11, 2019
Doesn't last
POSTED BY:
Paula D.
May 11, 2019
After only 1 wash my roots were grey again!!! I wash my hair every 7-10 days, I have always done so. The colour just doesn't last. For the price it isn't worth it and it takes twice as long to colour my hair with your product
Paula- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your color and account. Please let us know if there is anything else we can do to help!
POSTED BY:
Lese O.
May 11, 2019
Incorrect instructions. In tears after coloring
POSTED BY:
Lese O.
May 11, 2019
I followed instructions precisely. I partitioned hair and brushed on color at roots and let sit for 20 minutes before applying the the remainder of my hair.
NOW THE TOP OF MY HEAD WHERE THE DYE SAT FOR 20 EXTRA MINUTES IS WAY REDDER THAN THE OTHER PART OF MY HAIR! and why is ash blonde with hints of copper RED! I'm in tears and so angry and disappointed!
Lese- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Amanda N.
May 11, 2019
Great customer service, not so great result
POSTED BY:
Amanda N.
May 11, 2019
I was very impressed with the steps my stylist took to make this a personal experience and make sure we were on the same page as far as what I was going for. That being said, I was going for medium blonde from a dirty brown color and now my hair is an auburn color. 🤔 Soooo im not super impressed overall.
Amanda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Barbara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Maria T.
May 11, 2019
HORRIBLE EXPERIENCE HORRIBLE COLOR
POSTED BY:
Maria T.
May 11, 2019
Don’t use this service. The pictures don’t reflect what your color will look like. Then when you say something they will give you an attitude, say they have “credited your account” and will send you something to help lighten it. Nothing happened. This was two months ago. I got better service and advice from YouTube. This was the worst experience and extremely frustrTing. My hair look like absolute crap and they had no solutions to help me. What a POS this company is. They didn’t even apologize for making my hair black when I clearly ordered brown. This was my first and last experience with this
Maria- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and upon reviewing your account, we see that we have attempted to work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tiffany S.
May 10, 2019
Horrible
POSTED BY:
Tiffany S.
May 10, 2019
The color was horrible. It didn't contain any lowlights, didn't color evenly and faded quickly. Would never buy this crap again.
Tiffany - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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