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And I have a neutral blonde base, should not have been difficult for a so called professional colorist to get right. Also, covers LESS gray than my own at home mixes, and I only have maybe 20% gray. Glorified box dye. Giving 2 stars just because it didn't turn my hair green. Low bar
Olivia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
stephanie D.
July 6, 2019
never again
POSTED BY:
stephanie D.
July 6, 2019
did not do anything but hide my gray hair, my hair was not darker, does not show the purple tint in the sun. The mixture black, red and purple made a dark brown like my hair was already. For the price NOT worth it, very disappointed, I would have never paid 30.00 for a 1 time color, it's only 9.99 at the pharmacy for the same results.
Stephanie - We apologize that your hair color wasn’t what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a COLOR REQUESTED. We look forward to crafting your custom color!
POSTED BY:
Ruth G.
July 6, 2019
Will not purchase again
POSTED BY:
Ruth G.
July 6, 2019
The fumes from the coloring mixture were unbelievable. I waited outside until time to rinse to ease my constant eye irritation and coughing. The color did not last. Will not use again even if it was free. I will go back to L'Oreal Excellence. A much better product! I was able to stop my plan, however cannot find where I can delete my account completely
Ruth - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Erin G.
July 6, 2019
My "personalized" color was exactly my natural hair color
POSTED BY:
Erin G.
July 6, 2019
The color they sent me didn't change my hair color at all. What a waste of money.
Erin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Alicia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jean M.
July 5, 2019
My hair is wrecked for the next two plus weeks
POSTED BY:
Jean M.
July 5, 2019
I used my first kit from e-salons and was very happy with the results. I just used my second kit and the results were shocking and horrible! I'm just waiting it out to fix the damage to my hair. I have cancelled any further products from this company and I am sure they will not refund me for the disaster of the recent product I used. I was a golden blond now I am a very orange redhead... I guess its my new 4th of July look... yuck!
Jean - We truly appreciate your feedback and apologize for any dissatisfaction. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer R.
July 5, 2019
Red
POSTED BY:
Jennifer R.
July 5, 2019
When applied it covered well but had lots of red tones. Don’t like the permanent color and had rather have a semi-permanent color that fades off.
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We have also added a credit for one complimentary reformulation, per our Satisfaction Guarantee. We look forward to hearing future feedback!
Michelle - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
POSTED BY:
Elaine B.
July 5, 2019
Not for me
POSTED BY:
Elaine B.
July 5, 2019
This product does not cover my gray and makes my hair extremely dry
Elaine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Vicki F.
July 5, 2019
Love the products
POSTED BY:
Vicki F.
July 5, 2019
Love the products. Only thing I didn't like is that I haven't got to the intense red that I'm really looking for. Sent pics in made the adjustments with the team. Will try again this go around.. More brassy color than I want. I want real bright intense red. It's more of a Dr pepper color. I'm ok with it but just not what I want
Vicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kati J.
July 5, 2019
Not satisfied at all
POSTED BY:
Kati J.
July 5, 2019
Hey, the color for my roots should be a brownish red but my roots that are white turned yellow. My hair dried out n feel like straw, I’m using olive oil to hydrate. Feeling better but adding oil every day. It’s just an FYI, I’d be careful everyone’s hair is different.
Kati - We apologize that your hair color wasn’t what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a COLOR REQUESTED. We look forward to crafting your custom color!
POSTED BY:
Judith W.
July 4, 2019
Faded to orange
POSTED BY:
Judith W.
July 4, 2019
I tried the color as directed, it was ok for about a week but it faded to a very unnatural orange color. I now have two deliveries unused. Can I return what I have?
Judith - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Brenda C.
July 4, 2019
Color fades
POSTED BY:
Brenda C.
July 4, 2019
I absolutely love the color when its first done but even weeks later the color is coming out on my white towels. The initial look doesn't last long at all which is a bummer.
Brenda - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Karen H.
July 4, 2019
Color
POSTED BY:
Karen H.
July 4, 2019
I changed my color last month and y'all sent the exact same color that I've had twice and I do not like that color and I've called you change it and it still doesn't get change so. I don't think I'll be ordering any more hair products from y'all
Karen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kristina S.
July 4, 2019
My hair feels disgusting
POSTED BY:
Kristina S.
July 4, 2019
The dye is gross feeling, it took 40 minutes of washing to feel even slightly normal again. I had to put my hair in a ponytail because it feels heavy and dead. I color my hair at home every 4 - 6 weeks and have tried multiple brands- this is bar far the worst. While the color looks just fine, it is not worth the trouble of the leaky dyes and unfriendly packaging (not eco-conscious at all).
Kristina - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
Lori- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs.
Barbara- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Denise H.
July 3, 2019
Damaged my end
POSTED BY:
Denise H.
July 3, 2019
Damaged my ends. The product glued my ends together and had to have 1.5 inches Cut off the bottom.
Color extremely dark compared to the pic of the color I ordered ☹️
Denise- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lara O.
July 3, 2019
Disappointed
POSTED BY:
Lara O.
July 3, 2019
The product arrived damage, and I have written to recover my money and return the product, but they didn't answer. I lost my money on a product that I can't use. Horrible service. I feel like they have stolen my money.
Lara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea L.
July 3, 2019
NO WEEKLY RETREAT!!??
POSTED BY:
Andrea L.
July 3, 2019
I won’t be purchasing anymore! The weekly retreat that was in my first order was awesome. As I’m sure you know, coloring ones hair drys it out not to mention the other damages.
Andrea- Thank you for your feedback! Our Weekly Retreat mask is available for purchase through the Hair Care section. We will be reaching out shortly with further information. Thanks for choosing eSalon!
POSTED BY:
Kyla M.
July 3, 2019
Not What I Asked For
POSTED BY:
Kyla M.
July 3, 2019
I wanted to lighten my current dark brown hair. I had selected a colour using the website and noted what I was looking for. Upon receiving my dye and applying it to my hair, the colour was very different than what I was expecting. I was really excited to try this custom colour product but unfortunately it didn't work for me.
Kyla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carole S.
July 2, 2019
Color way off
POSTED BY:
Carole S.
July 2, 2019
Asked for an Irish red (dark copper) did not over process, did not color ends, only rinse and came out with dark brown and black on the ends. Not at all what I wanted. If this can’t be fixed, please cancel my subscription. Nicely packaged and easy to apply.
Carole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
LaWana M.
July 2, 2019
Did not receive my color
POSTED BY:
LaWana M.
July 2, 2019
Could not get a hold of any body. Still can't a month later
LaWana- Thank you for reaching out! We are so sorry to hear that you have not received your shipment! We will be reaching out shortly to discuss this further. Thanks again!
POSTED BY:
Jennifer C.
July 1, 2019
was much darker
POSTED BY:
Jennifer C.
July 1, 2019
Color came out much darker than I wanted. I was not impressed for the price.
Jennifer- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Robin P.
July 1, 2019
Cancelled
POSTED BY:
Robin P.
July 1, 2019
I'll be returning this order as I have have canceled this service due to a more than doubling in price. Also this product fades rather quickly!
Robin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brandee R.
July 1, 2019
No Color Adjustment
POSTED BY:
Brandee R.
July 1, 2019
I am trying to get back to my roots, naturally dirty blonde. This was supposed to be a medium strawberry blonde to introduce more blonde and it looks the exact same as my hair colors prior. Straight up red, no hints of blonde at all. There's no change... not happy with this color as it's what I'm trying to change from.
Brandee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rebecca O.
July 1, 2019
Very red
POSTED BY:
Rebecca O.
July 1, 2019
I wanted more blonde but this order was very red. Not blonde at all. It’s pretty, but not what I hoped for. Now my grey is growing and it’s very visible because my color is too dark.
Rebecca - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
rosemary S.
July 1, 2019
Results
POSTED BY:
rosemary S.
July 1, 2019
Cancel my membership please. It's only been a week since I used it and my gray is already showing. I'm just going to buy the cheap stuff again. Thanks for letting me try it.
Rosemary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Cheryl M.
July 1, 2019
Previous color
POSTED BY:
Cheryl M.
July 1, 2019
The color was much darker than the previous color and it did not cover the gray any better than the last one did!!
Cheryl- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
jen W.
July 1, 2019
Felt the first replaced batch was more the colour I wanted
POSTED BY:
jen W.
July 1, 2019
I felt this one left my hair duller than the previous colour
Jen- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kassandra S.
July 1, 2019
Super upset
POSTED BY:
Kassandra S.
July 1, 2019
Sooo upset. Looked terrible. Spent $300 getting it fixed
Kassandra- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna T.
July 1, 2019
Darker than Anticipated
POSTED BY:
Donna T.
July 1, 2019
My hair came out much darker than I anticipated, or wanted it to be. I was looking for more of a summer color with more golden tones. I thought that where my highlights were, the color would be shaded differently than the areas where my hair was dark. It pretty much looks all the same color - much too dark. The overall feel of my hair was nice and soft after coloring it, but the color is nothing like I anticipated it being.
Donna- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
molly A.
July 1, 2019
Didn't cover gray as well
POSTED BY:
molly A.
July 1, 2019
The new bottle design wasn't very user friendly and it was difficult to get an even flow. Much better design before, also this time didn't cover the gray as well as in the past.
Molly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lee L S.
June 30, 2019
OK but too strong an odor
POSTED BY:
Lee L S.
June 30, 2019
Have used other types of OTC and online order products and by far this collection has the strongest odor of ammonia over all the others. Color is good but just don't think can do this again as just too strong.
Lee- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs!
POSTED BY:
Victoria T.
June 30, 2019
1 and done
POSTED BY:
Victoria T.
June 30, 2019
Didn’t cover the grey very well. Made my hair feel like plastic when I was done. Have since ordered from another company and was 100 times better. Sorry will not order again.
Victoria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
claudia A.
June 30, 2019
This is not close to my natural color
POSTED BY:
claudia A.
June 30, 2019
I used this and it comes out too dark
Please help me choose a better option or tell me how I can lighten what I have currently in my hair
Claudia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
cassy C.
June 30, 2019
Nice color
POSTED BY:
cassy C.
June 30, 2019
Love everythst comes in the box but the color isn’t covering my grays not sure what to do?
Cassy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anita B.
June 29, 2019
Not for me
POSTED BY:
Anita B.
June 29, 2019
Too much packaging, colour is brassy - that is probably my hair, leaves my hair unmanageable, doesn't last long.
It is all down to my hair. I am trying to cancel but that is quite a mission.
Anita- Thank you for your feedback! We are so sorry to hear that our product and service have not met your expectations. We are always happy to work with you to adjust to adjust to better suit your needs if we are able to. We will be reaching out shortly to further discuss your color and account. Thanks for reaching out!
POSTED BY:
Cristina G.
June 29, 2019
No good service
POSTED BY:
Cristina G.
June 29, 2019
It is too easy the dark colour, but for blonde colours you do not want send to me and tell me that I must go to a hairdresser. If you are good colourist is been supossed that you could make an ash blonde, but you do not want to sell to me. So bad and really disappointed
Cristina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carianne K.
June 29, 2019
Just like drugstore colours
POSTED BY:
Carianne K.
June 29, 2019
Very unhappy with product, I started with a light brassy blonde going to meduim blonde and specifically noted avoid brassiness in clour and my hair looks identical to what i started with. Not even a colour change at all, i still have the same light brassy blonde. I could've got the same thing at the drugstore for less money.
Carianne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Debra H.
June 29, 2019
Wrong color
POSTED BY:
Debra H.
June 29, 2019
I originally ordered a copper color. It came out more brownish then reddish as in picture! I reordered with the color suggest and got a dark brown instead of a reddish/copper!
I’m not sure I want to continue. The product felt good on my hair but the color is scary when I feel the color in the pictures do not match what is sent out.
Debra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lydia K.
June 29, 2019
dissapointed
POSTED BY:
Lydia K.
June 29, 2019
I realized that I needed med brown and requested to change color from light golden brown to med brown. I have silver and I wanted to cover the grey. you sent me the same Light golden brown. I try communicating with the company and still received the same color. DONE. I have two kits sitting at my house I am not going to use them.
Lydia
Lydia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care members to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
MICHELLE B.
June 29, 2019
Just so-so.
POSTED BY:
MICHELLE B.
June 29, 2019
This color does not seem significantly better than regular boxed home hair dye I have used in the past. I purchased the highlights kit and can't even tell I used it. There was no where near enough product for kit to be effective. Very disappointing.
Michelle- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Danyell Z.
June 29, 2019
I have had it on my head for 40 minutes and I see no change at all.
POSTED BY:
Danyell Z.
June 29, 2019
I have been dying my own hair for 20 years. I have dark blonde. I chose a light ash, 40 minutes in and no change in color.
Danyell- Thank you for reaching out! To determine your color results, we will need to see your hair once the processing is complete and the hair is washed and dried. We will be reaching out shortly to check in regarding your color results and goals. Thanks for choosing eSalon!
POSTED BY:
Val P.
June 28, 2019
Severe Chemical Burns
POSTED BY:
Val P.
June 28, 2019
Didn't use right away, waited til my hair needed coloring, which means I still have 2 unopened shipments. Unfortunately I loved this color, but got severe chemical burns from it. I tried to make arrangements to return my other unopened shipments, but was told they are not eligible, even though I got a severe reaction from it. Money wasted :-(
Val- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Emily C.
June 28, 2019
Half in love.
POSTED BY:
Emily C.
June 28, 2019
I really do like the simplicity of this process and how I was able to apply myself. I am in love with the color chosen for me but I have one big problem with the results- my grays are still gray! I applied on them first, per the instructions. I don't have many but the placement of the ones I do have are visable with my hair up or down. One of the main reasons I wanted to change things up was to cover the grays. Sad that I still have them.
Emily- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Vikki W.
June 28, 2019
Not me
POSTED BY:
Vikki W.
June 28, 2019
This color was way too dark for me. I wanted to keep some of my natural red but this color didn't do that :( but it is soft.
Vikki- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Danielle S.
June 28, 2019
Wrong color, drying, and not enough
POSTED BY:
Danielle S.
June 28, 2019
I specifically told them I hate violet reds and always use orange reds to color my hair. They sent me a violet red.
I went ahead and used the kit because I was out of time and out of options and I figured: a color I don’t love is better than the grown out mess I have.
WRONG! I ran out of color with 1/4 of my hair left to go. Half of my head is shaved and I ran out of color. I chose the longest hair option you can choose, knowing how much hair I have, and I still ran out of color.
This whole experience has been a nightmare.
The product is also incredibly drying and my hair has never felt so damaged after a color.
Danielle- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kelly S.
June 27, 2019
Terrible experience
POSTED BY:
Kelly S.
June 27, 2019
The first time I ordered my hair color, I followed their directions, when I went to wash out the dye, spots wouldn't come off leaving my scalp and hair sticky and dye coming off on my hands from me running my hands through it. I chalked it up as not scrubbing enough, I had long nails at the time and didn't want to break them. So, I jumped back into the shower with a scrub brush and scrubbed the shit outta my scalp. Didn't help. Over time as the dye faded and my hair grew, it worked itself out. The color turned out great and my hair was shiny and felt healthy so I ordered from them again. Dyed my hair yesterday, this time, my nails are short so I was able to scrub my scalp real good to get the dye out. As I'm relaxing I notice what happened last time, dye was stuck to my scalp and hair again, this time much worse. So jump in the shower and scrub with a brush and brought a comb with. Nothing. This stuff does not come off! I've been in the shower three times trying to scrub this hair dye out. I scrubbed so hard my scalp was bleeding. After doing this over an hour sobbing from hurt and frustration, I gave up. Never again with I put myself through this bullshit! I've never had this issue with box dye. I'll also fork out over 100 bucks going to an actual salon so I don't have to go through this again. I'm stuck with sticky nasty hair and my scalp hurts. Do not waste your time and sanity!!
Kelly- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Amanda B.
June 27, 2019
Don't care for the color
POSTED BY:
Amanda B.
June 27, 2019
Easy to apply and easy instructions. But don't really like the color.
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Jane- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Carol C.
June 27, 2019
Nothing intense about it
POSTED BY:
Carol C.
June 27, 2019
I was excited to try my new colour as I loved the idea of this. I am honestly so disappointed with the result. Intense copper i asked for is a boring Auburn. Nice shiny Auburn but there is not a hint of intense anything. In fact I get better results from a £4 or £5 box dye. Really hoped to be happy with this colour but unfortunately this will be the one and only purchase for me. I will upload my results to the pictures.
Carol- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Alice- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Linda C.
June 26, 2019
Just ok
POSTED BY:
Linda C.
June 26, 2019
I wanted medium brown and it actually turned my hair a reddish brown
Linda- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Connie G.
June 26, 2019
Brassy
POSTED BY:
Connie G.
June 26, 2019
I dont like the color it is too yellow. I cant wait to change the color. My hair feels like straw now too.
Connie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Emma B.
June 25, 2019
Formula change?
POSTED BY:
Emma B.
June 25, 2019
The past two formulas left my hair oily. As I was rinsing, dark chunks of color washed out. It took me 2 washings to get rid of that heavy oily feeling out of my hair.
Emma- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
Kate- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Anita W.
June 25, 2019
Custom Color Set-Fell a little Flat
POSTED BY:
Anita W.
June 25, 2019
The odor from the ammonia was nauseating. I actually worried about potential health risks because the odor was so strong. I opened all my windows and decided I would try one application before I decided either way. The color didn't have any shine. Unlike when I go into the salon for a semi-permanent color it was very flat and my hair didn't feel soft. I am not sure that I will continue with this product. I was very hopeful but unfortunately this fell flat for me.
Anita- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Denise B.
June 25, 2019
Missing Items
POSTED BY:
Denise B.
June 25, 2019
I have been using eSalon for quiet a while and have been very pleased with the product. My box includes instructions, "mixing bottle with cap", color, box with 2 pair of gloves, stain remover, stain guard, shampoo, and "conditioner". This recent purchase did not have all of the following. Upon opening the box, I immediately noticed that the mixing bottle did not have the top on it, and instead of a shampoo and condition, I received 2 shampoos. I truly enjoy using the shampoo and conditioner because it makes my hair feel and smell amazing, but I was not able to use it this time due to not having it in the box. I am glad that I did clean and save a bottle from a previous order and was able to use the top from the other bottle. I am sure this must have been an oversight/packing error and just wanted to make you aware of the issues that I had with this recent order.
Denise- We’re so sorry to hear that you recent order arrived missing these items! Please keep your eye out for an email from us. We will be reaching out shortly to make this right!
POSTED BY:
Julie P.
June 25, 2019
The color is way too brown
POSTED BY:
Julie P.
June 25, 2019
Everything arrived nicely packaged and fast! But the color is not even close to the chart. It is more chestnut with copper highlights. I am so disappointed.
Julie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ann S.
June 25, 2019
Hair color turned out terrible
POSTED BY:
Ann S.
June 25, 2019
I ordered what it was supposed to be medium blond with a few copper highlights in it and my hair turned out dark Auburn. Completely opposite of what I was looking for. And if a person compared it to the picture I picked out the color I picked out is like night and day. Completely completely different. I am completely dissatisfied with this I look terrible! I won't be getting this again! The people were really nice and answered all my questions in the beginning. But they have you go through and answer a bunch of questions so they can get an idea what you are looking for and have you pick out a color that you want. I went through all of that and ended up with something completely opposite of what I chose. I absolutely hate it!
Ann- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sarah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy S.
June 25, 2019
Not the same
POSTED BY:
Amy S.
June 25, 2019
I had a great color the first time I ordered but the second time is way darker. Not the same. I’m FURIOUS. I want blonde hair, not light brown and this color has set me back in my hair color goals. I can’t bleach it because of prior damage and I don’t know what to do.
Amy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marta K.
June 24, 2019
My color is way too dark, the ends look black!
POSTED BY:
Marta K.
June 24, 2019
My color is way too dark, the ends look black!~What am I suppose to do now?
Marta- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jill V.
June 24, 2019
Not quite my color
POSTED BY:
Jill V.
June 24, 2019
I finally used my color kit. It has good instructions, & I think the product is good. I wanted to cover my gray hair mostly, but didn't want to darken my natural color. I am somewhat disappointed that my med blonde turned out too dark -- almost brown. I don't want this color again. I guess I'm not med. blonde, but lighter. Hope we can get it right.
Jill- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Brittany B.
June 24, 2019
Horrible color!
POSTED BY:
Brittany B.
June 24, 2019
I followed the directions, I watched the video and I hate it. It barely covered the dye I had in from 4 months ago. And it was a lighter color.
Brittany- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Stephanie A.
June 24, 2019
Still WAY too dark..
POSTED BY:
Stephanie A.
June 24, 2019
This is my 2nd time using eSalon and both times I have hated my color. It didn't come out AT ALL the way I was expecting it to. I didn't want to write a semi-negative review from just 1 use..so I decided to wait for my "adjusted" color after consulting with my colorist through my account. Didn't help at all. Very disappointed. I wanted SO badly to like this. The only EXTREMELY POSITIVE thing I have to mention (which is why I gave it as many stars as I did) is how well it covers my grays.. If I could ever get the color I really wanted, I'd have zero issue using eSalon. An additional comment, which really has nothing to do with eSalon but just home color in general... It is much harder to do the color yourself than some will lead you to believe, especially if you have very long hair like mine. I'd always suggest to have a handy helper who doesn't mind giving extra arms (yours WILL get tired) and eyes to make sure no area is missed.
Stephanie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Frances W.
June 23, 2019
Not what expected
POSTED BY:
Frances W.
June 23, 2019
Colour too dark
Awaiting new order to brighten up hair or highlights
Frances - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gemma F.
June 23, 2019
Hair dye chemicals
POSTED BY:
Gemma F.
June 23, 2019
This is the 3rd time ordering, the smell is so intense. I dont know if you have changed the ingredients but I dyed my hair 2 days ago and twice I felt the chemicals actually burn inside my nostrils. Since then I have the most severe migraine. It actually feels like my brain is throbbing. I am never someone that suffers with headaches and the grey coverage is definitely not worth this pain! It's pretty worrying to think what is inside this dye to have my body react in this way. I definitely will not be purchasing this again for the sake of my health.
Gemma - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jeanette L.
June 23, 2019
WAY TOO DARK!
POSTED BY:
Jeanette L.
June 23, 2019
I don't know why but this time my hair turned out almost black!! I hate it, it's supposed to be a red/brown mixture. OMG, I am so unhappy I may have to cancel my order!! What can I do??????????
Jeanette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kimberlee L.
June 23, 2019
Reached out about color mess up and never heard back
POSTED BY:
Kimberlee L.
June 23, 2019
My first ever order and I love the packaging and fast shipping, however, I ordered a brown with copper tones and the color took beautifully at my roots but left the ends discolored and with a purplish tint. My hair looks multiple colors and I can't even wear it down. I emailed the woman who mixed my color with attached photos of the complete color difference between the ends and roots. I never received anything back, she just attached the photos I sent to my account.
Kimberlee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Debbie V.
June 23, 2019
Do not like the color at all
POSTED BY:
Debbie V.
June 23, 2019
Please cancel any future orders. I can get a color I like 100% better for a lot less....thanks but CANCEL
Debbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rebekah M.
June 22, 2019
Never as bright as I'm hoping
POSTED BY:
Rebekah M.
June 22, 2019
I have adjusted my color a few different times and I can never get the proper colour I'm looking for. It doesn't even really stay for that long, even when I use the special shampoos and conditioners.
Rebekah- Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs!
POSTED BY:
Peggy H.
June 22, 2019
Didn’t like
POSTED BY:
Peggy H.
June 22, 2019
The color was awful. I ordered what I always order elsewhere but turned my hair black black black!!! I wanted brown. A pretty brown like your pictures showed. Also turned my hair straw like. Even with several washes & conditioning still straw like. Will not use you again. Cancel everything.
Peggy- Thank you for reaching out! We are sorry to hear that your color came out darker than you were expecting and that it did not meet your expectations. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
June M.
June 21, 2019
Still searching for the exact color really like the service and stubborn grays s
POSTED BY:
June M.
June 21, 2019
Overall product satisfaction is ok still need to find that exact color
June - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Keila W.
June 21, 2019
Light Blond
POSTED BY:
Keila W.
June 21, 2019
The colour is a little too golden for my liking but not bad. I really wish the smell wasn't so awful though. It's terrible.
Keila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Shannon P.
June 21, 2019
haven't used. wanted to find out how to return, wanted to go lighter for summer.
POSTED BY:
Shannon P.
June 21, 2019
i was on vacation the weekend all the emails came before color got sent!
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Roxanne F.
June 20, 2019
Gray still there!
POSTED BY:
Roxanne F.
June 20, 2019
I followed the directions and did not cover the gray! Company keep sending me root color amount, for that price let me decide what I need! Done! Going to the salon!
Roxanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tamra S.
June 20, 2019
Not consistent
POSTED BY:
Tamra S.
June 20, 2019
Color was different all three times and no customer support. Overpriced for the quality
Tamra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lyndsey C.
June 20, 2019
Way too dark!
POSTED BY:
Lyndsey C.
June 20, 2019
My color kit came with two formulas, one for my roots and one for the rest of my hair. My root area turned out black, when it was suppose to be a chocolate brown color. I now have two toned hair, black roots and brown everywhere else. Not happy at all! Also the color seemed to dry out my hair.
Lyndsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts will be in contact via email and will be happy to assist in this process.
POSTED BY:
Maryellen H.
June 20, 2019
Review on my recent purchase.
POSTED BY:
Maryellen H.
June 20, 2019
I did not care for the color this time. I wanted to go a little lighter but this is just as dark. Also for some reason, I lost more hair than usual when rinsing out this color. Kind of scared me as I already have thin hair. I'm not sure what happen as I've never had this issue before with your product.
Maryellen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts will be in contact via email and will be happy to assist in this process.
POSTED BY:
Nisha S.
June 20, 2019
Color is off
POSTED BY:
Nisha S.
June 20, 2019
I requested an adjustment in the color from the past one and it’s just as dark if not darker than three last color. It’s much darker than my natural hair color. I hate it and am going to have to get it adjusted professionally.
Nisha - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
MaryBeth - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Vicki R.
June 19, 2019
I have LOVED esalon up to this time.
POSTED BY:
Vicki R.
June 19, 2019
I have had perfect success with esalon to date but the color give me was a little darker than I like so I asked them to make it a little lighter. Problem is, it is not covering the gray as well. Maybe something was wrong with this batch, I will try again but am very disappointed with the lighter shade. I can barely tell the difference other than the gray still showing through some (not all, it did cover a lot of it).
The packaging was super nice and I was impressed at first glance. The first bottle was a bit dark, and the second didn't cover grays as well as I hoped. I hope the next bottle I get with adjustments requested will be better for me since this site isn't allowing me to 'turn off' my auto ship plan!
Carrie- We’re so sorry to hear that you were disappointed by the results of your color application. With your order, 2 formulations were sent that were intended to be used on different parts of your hair in the same application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
MrszT
June 19, 2019
Dark Blonde turned Dark Red-Brown - UGH!
POSTED BY:
MrszT
June 19, 2019
After detailing i hadnt colored my hair in many years but remembered i had alot of red tones resulting previously, the colorist made a special potion just for me. I wAs excited to try it and then horrified at the result. I sent her a pic to show her. Surely she can fix this.
Oh no. She wants me to go buy color remover and pull all the color from my hair and send another pic before she will even ship out a replacement color. So im supposed to go to work with yellow hair from the removal? Oh no.
I said give me a refund and cancel my membership if that is the customer service i receive.
MrszT- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie W.
June 19, 2019
Was great... until I washed my hair
POSTED BY:
Stephanie W.
June 19, 2019
Colour looked great upon once dried and styled, lots of compliments and then I washed it a few days after and bye bye beautiful colour hello washed out copper. Won’t be buying again!
Stephanie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Judith - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Monette D.
June 19, 2019
Dye didn’t color my gray hair well/didn’t order another one
POSTED BY:
Monette D.
June 19, 2019
When I used the dye it didn’t cover all my gray hair. The color is supposed to be dark brown with purple but I couldn’t see the purple at all.
To add insult to injury, they send me another one that I didn’t order. I called to clarify. They told me to return it and they will refund me. Unfortunately, I still haven’t received my refund.
Monette - We’re so sorry to hear that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for your most recent order, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kristi B.
June 19, 2019
Poor gray coverage
POSTED BY:
Kristi B.
June 19, 2019
Will not address my gray. This was my 2nd application. Doesn't penetrate the gray.
Kristi - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that your colorist has reviewed your comments and made the necessary adjustments to better suit your needs. We have also credited your account with one complimentary hair color credit per our Satisfaction Guarantee. We look forward to your feedback.
Jeannette - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution.
POSTED BY:
Kimberly W.
June 18, 2019
Worst color ever.
POSTED BY:
Kimberly W.
June 18, 2019
1st color great dark blonde. 2 color went dark red, I complained so sent 3rd color. It went bright red. I complained so got sent a toning mask. It took out every blond highlight that was left and went an even horrible color. Will never use your product again. It cost to much to fix my hair after your product was used.
Kimberly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Petronila M.
June 18, 2019
Too Dark & Allergy
POSTED BY:
Petronila M.
June 18, 2019
I purchased the dark brown color & yet it came out pitch black. Then after a day, I started to develop an allergic reaction. I’ve used numerous hair dyes in the past & have never had an allergy to any of them. Unfortunately, I now have itchy red bumps along my hairline and ear, and also some elsewhere on the scalp. I’m not completely sure if this was cause by the dye, the stain guard, or a combination. If anyone else has had a similar reaction, I would love to know your solution.
Petronila- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Lori P.
June 17, 2019
Color washes out immediately.
POSTED BY:
Lori P.
June 17, 2019
Followed all directions. Color washed out almost all the way after one wash. Then all the way after second wash.
Lori- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Tan V.
June 17, 2019
Color not as expected
POSTED BY:
Tan V.
June 17, 2019
The color end result was absolutely not as expected. Total disaster!
Tan- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Constance S.
June 17, 2019
gray coverage
POSTED BY:
Constance S.
June 17, 2019
After following instructions I was disappointed to find some grey hair was still there. I would like to cancel my membership.
Constance- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Malena R.
June 17, 2019
Not for me
POSTED BY:
Malena R.
June 17, 2019
This is not easy if you have long hair. The hole in the color bottle was too small. The odor is really over powering. If you are scent sensitive like me stay away from this product. Color was nice but not strong enough for the gray.
Malena- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us. We will be reaching out to you shortly!
Suzanna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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