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I got this today and dyed it this afternoon. Everything went well. The color looked purple in the bottle, but the result is just brown with no purple tone whatsoever. I've dyed straight purple dye over my brown hair before, without bleach, and have gotten a deep purple tone. This had none. I followed directions exactly. My grays are covered though and maybe my hair is a little darker, but that's all I notice.
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Andrea H.
July 27, 2019
Didn’t work at all
POSTED BY:
Andrea H.
July 27, 2019
I followed every single step, I even had my friend helped me so I could make sure everything got colored, and my hair looks the same. I am disappointed!
Andrea - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra C.
July 26, 2019
About my last order received
POSTED BY:
Sandra C.
July 26, 2019
I was very unhappy with my last order I received. My hair is a very dark brown and should be a light medium brown with gold in it and there is no gold at all!!!
Sandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kimberly A.
July 26, 2019
So much BREAKAGE!
POSTED BY:
Kimberly A.
July 26, 2019
Would not recommend. The only reason I’m giving it two stars is because the coverage was good. There was so much breakage I was worried I was going to have to cut it all off. Thank goodness my hair is thicker. My hair was very healthy, I had only highlighted it twice, and wanted to go back to my natural color so I ordered this set. Followed the directions completely. Then when I messaged in to them about it, all they recommended to me was a hair mask! From them, that I would have to purchase! No thanks, save your money, guys. Go elsewhere.
Kimberly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Jean - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jenna S.
July 25, 2019
want to change color
POSTED BY:
Jenna S.
July 25, 2019
This is the second time using this coloring and it turns out dull. I would just like to change color to have some shine to it
Jenna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Yvonne M.
July 25, 2019
Gray coverage
POSTED BY:
Yvonne M.
July 25, 2019
The color came out a little darker than expected and the gray coverage didn't cover at all
Yvonne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
POSTED BY:
Kimberly J.
July 25, 2019
Harsh !!
POSTED BY:
Kimberly J.
July 25, 2019
OMG the chemical smell was terrible !! Burned my eyes , and I could not breathe
Kimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Care Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynn H.
July 25, 2019
Too dark and too red
POSTED BY:
Lynn H.
July 25, 2019
The color was much too dark and came out a pinkish-red. After a few days and shampoos, it faded a bit, but was still too dark for me. I asked for a lighter color for the next order and was told they couldn’t lighten it as much as I had asked for. Well, I went to the store and bought what I’ve always used before, light natural blond by L’Oreal, and my hair came out to be just what I wanted. This didn’t work for me.
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gayle R.
July 25, 2019
Just too dark
POSTED BY:
Gayle R.
July 25, 2019
Tried to color my hair at home but felt it was just too dark. Went back to the salon...had hoped it would work but just not for me.
Gayle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Christina D.
July 25, 2019
Color faded fast
POSTED BY:
Christina D.
July 25, 2019
Even with leaving the color on for a longer allotted amount of time than required, within two weeks the color had faded and my grays began to show through again, even with using the color treated shampoo, conditioner and color tint. I also washed my hair in cold water hoping that it would help retain some of its vibrancy but it didn’t help. I’m hoping next go rounds color lasts a bit longer, but the struggle to keep grays covered continues!
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Meagan H.
July 25, 2019
Unsatisfied
POSTED BY:
Meagan H.
July 25, 2019
When I first started with esalon, they gave me my color with a 20 vol developer. I’m a freelance makeup artist and hair stylist so I know a thing or two about hair and how to color. After the first four times using esalon, I started to notice breakage on my edges and my front hair line. Since, I am using black hair color them there is NO reason at all why I should be using a 20 vol developer. I figured the high vol of developer is what caused my breakage. I emailed them to change the developer to a 10 so that wasn’t an issue. After each color, I washed my color out and the process has been far from easy.
Here’s some of the cons I’ve noticed using esalon color:
1. It takes forever to rinse out.
2. The color feels sticky like glue when trying to wash it out which is not normal.
3. Will cause breakage!
4. Messy!
5. Has ruined my hair!
Pros of this color:
1. Fast delivery
2. Friendly
Meagan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Casandra N.
July 24, 2019
Didnt work on my colored hair
POSTED BY:
Casandra N.
July 24, 2019
It died my roots but wouldnt color my already colord hair. And turned the blond in my hair green
Casandra - We’re sorry that you were unhappy with you color results. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Laura P.
July 24, 2019
Still haven’t gotten what I want for color...
POSTED BY:
Laura P.
July 24, 2019
My hair tends to get brassy easily. I followed directions exactly as it states and even though I told them the first time and for a re-formulation, hair still looks redder and brassier than I would like.
Laura - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Gina D.
July 24, 2019
Colour
POSTED BY:
Gina D.
July 24, 2019
Not impressed. My hair has gone really dark. Supposed to be copper blonde.
Gina - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
Teresa - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you. We have also added a credit for one complimentary hair color order, per our Satisfaction Guarantee.
POSTED BY:
Mollie E.
July 24, 2019
Disappointed
POSTED BY:
Mollie E.
July 24, 2019
It was easy and efficient. The instructions we're clear and the product easy to apply but it was not the colori was looking for our described. It has already begun to have the faded look when i just applied it a week ago. So i am disappointed.
Mollie - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Krista F.
July 24, 2019
I would give less stars if I could
POSTED BY:
Krista F.
July 24, 2019
I got 2 bottles of color one for the roots and one for the ends I got 3 sections of hair riot colored and small part of 4th and ran out of color. I was expecting it to be a darker copper then what it is. I said I have long thick hair so I would think they should know that requires more color. Disappointed
Krista - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sara G.
July 24, 2019
I am devastated.
POSTED BY:
Sara G.
July 24, 2019
I have medium/dark brown hair with red undertones and I like to color it a brighter red. I selected a dark brown/red/ burgundy as my new color, and sent a picture which is recommended. I also advised that I was looking for intense color. After coloring with E-salon, my hair is dark dark dark brown now.....AT BEST! I think it looks black. I hate it. My hair is dry and miserable looking. I followed directions to a T, and read all the reviews. I had so much hope, but my hair is dry and almost black and has no detectable red tones to it...HUGE let down. :(
Sara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ines M.
July 23, 2019
Decent color, fades quickly
POSTED BY:
Ines M.
July 23, 2019
I'm happy with the color right when I dye it, but it fades quickly. I know reds are hard to maintain, but I've done red in the past with many different brands (both grocery store box dyes and higher quality salon dyes), and haven't had as much fading as I have with esalon. I have to use the tint rinse and buy an extra bottle of ends refresher to keep the color vibrant- this is much more maintenance than I've had with other brands in the past.
Ines- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
India T.
July 23, 2019
Great colour
POSTED BY:
India T.
July 23, 2019
I really liked the colour, almost exactly what I wanted. However it did fade much faster than usual despite using the esalon colour care shampoo and conditioner. I am going to give it another try as it has been sunny, but will not order again if it fades as fast :(
India- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Rebecca R.
July 23, 2019
Color not great
POSTED BY:
Rebecca R.
July 23, 2019
The color I wanted isn't the color I get the grey coverage isn't that great I have had the color adjusted a few times still not totally in love with the color I even bought a product to wash my hair with so I don't get so much red and it doesn't seem to work I give up
Rebecca - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we can confirm your service has been cancelled, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Tamara K.
July 23, 2019
Terrible
POSTED BY:
Tamara K.
July 23, 2019
I am completely disappointed in the way my color cam eout i wasnt given enough product to cover my hair as i stated its very long and very thick! And it didint cover my grey
Tamara - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Karen J.
July 23, 2019
Color
POSTED BY:
Karen J.
July 23, 2019
My Colorist did lighten the color, per my request, but unfortunately I am still not getting the results I want. The color is very dark, unnatural. I’ve been contemplating going to local store and re-dying, however, concerned about damage. I have been pulling it up in the meantime.
Karen - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
holly S.
July 23, 2019
last color
POSTED BY:
holly S.
July 23, 2019
I liked the color, but it is not covering my grey.
Holly - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Gloria R.
July 22, 2019
I do not like the color
POSTED BY:
Gloria R.
July 22, 2019
I still have not gotten the color I am looking for and it doesn’t do a good job covering my gray hair.
Gloria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Juli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we are always happy to work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already discussed your color and service with one of our Color Experts. Please let us know if there is anything else we can do to help!
POSTED BY:
Debbie M.
July 22, 2019
Color still to dark
POSTED BY:
Debbie M.
July 22, 2019
I want to change up the color to Strawberry Blonde 8.34. I'm looking for lighter please change formula if you have too. Also the formula was so thick I could not even squeeze it out of the bottle and the bottom of the bottle would not even mix up. This was not a good batch for me this time. All my other orders were great. I'm just changing up the color this next time.
Debbie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Natalija J.
July 22, 2019
Color set
POSTED BY:
Natalija J.
July 22, 2019
hi
the color hardly covered the roots of my hair, my hair is gray mostly , the sides did NOT cover at all even thou it was applied by a friend who is hairstylist. the scalp was burning the whole time while i had the color on and now the skin is extremely dry....Not for me. With all respect i find this color as money wasted.
Natalija- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Christine F.
July 22, 2019
Uncooperative Customer Service
POSTED BY:
Christine F.
July 22, 2019
I have requested MULTIPLE times to receive the color that I ordered, not the color one shade lighter that the stylist recommended. On my most recent order, I again made it extremely clear that I wanted MY color in BOTH bottles I was purchasing. The only communication I received in return was the auto-response message sent out immediately after sending my request (again). Despite it being sent in PLENTY of time for them to send me what I actually ordered, they still neglected to do so. I was furious when I again opened my box to find that they again sent me only one of my two bottles in the correct color. And despite me having expressed my dissatisfaction to them multiple times, they still have yet to right this situation. So much for the BS "100% satisfaction guarantee."
I am extremely disappointed. I love the product. I love the dye, the kit, the fact that it's mailed directly to me, everything about it. Unfortunately, I can't seem to get them to work with me and actually give me what I want. For that reason, and that reason alone, I believe I am going to have to discontinue doing business with this company.
Christine- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Tracy M.
July 22, 2019
Nice color with a burn
POSTED BY:
Tracy M.
July 22, 2019
I like the hair color but it slightly burns my scalp and my hair is slightly dryer than dyes I have used bought at the store. Might not be good for women over the age of 50. Also, nowhere on the site to cancel order!
Tracy- We are so sorry to hear that you have experienced sensitivity after using our color! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to better suit your needs! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Cindy C.
July 22, 2019
Horrible color
POSTED BY:
Cindy C.
July 22, 2019
I am finally getting a small refund!!! Seriously, I had to g around for days with that horrible color! Kept getting emails type above the line what a joke!! I even sent a.picture of how ridiculous my hair looked!! Then weeks after I finally get a small refund I am so upset I really thought that I would get great service with this company...
Cindy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Leah D.
July 21, 2019
Complete waste of time and money
POSTED BY:
Leah D.
July 21, 2019
Dye was supposed to be a coppery/ auburn colour. It’s a slightly darker brown with a reddish tint. Not at all happy and completely pointless purchase.
Leah- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Lanny F.
July 21, 2019
More gold than ash
POSTED BY:
Lanny F.
July 21, 2019
My hair is a little softer using this kit, but the color overall was way more golden than I wanted and the kit was over packaged and wasteful. I already have what I need for coloring at home. Maybe put an option for full kit or color and developer only?
I understand that you want to protect the content of the package during shipping, but the box could easily be half the size and there's hardly any need for all the plastic anymore, look at what Lush has done! I'm going to cancel and keep trying to find more eco-friendly products out there.
Lanny- Thank you for your feedback. We're always looking to improve our service and products and truly value everything our clients say. If you'd like to discuss reformulation options, please reach out to us at [email protected] or give us a call to consult with one of licensed colorists. We are always happy to help!
POSTED BY:
Larue R.
July 21, 2019
Horrible
POSTED BY:
Larue R.
July 21, 2019
Thought I would give this a try..... just plain horrible. I could go and purchase my own as I’m cosmetologist. Aveda trained... This is the worst product I have ever used.
Larue- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kimberly P.
July 20, 2019
Upsetting
POSTED BY:
Kimberly P.
July 20, 2019
It isn't at all the color I expected. I was trying to attain my original color and what I got was a dull mahogany/pink. It has no shine or luster at all and it is a brassy pinkish red. It doesn't look like me at all and my coloring doesn't match my new hair. I am trying to work with a colorist to correct the problem. They are very open to trying to help me correct this, I just hope it doesn't ruin my hair!
Kimberly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Yeli V.
July 20, 2019
Color did not take! My roots are a noticeably different shade!
POSTED BY:
Yeli V.
July 20, 2019
Extremely disappointed. My hair looks almost exactly like my natural hair color while the rest is the color provided in my last box. I followed instructions to the letter and enlisted help. I have an activity on Monday and my hair is a hot mess. Please cancel my subscription. Turned out more expensive, not at all cost effective for me. Now that I will have to visit a salon to correct it. Completely dissatisfied with the turn out.
Yeli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bobbi C.
July 20, 2019
Not enough Ash
POSTED BY:
Bobbi C.
July 20, 2019
My hair comes out orange if there is not enough Ash to it. That is what happened this time. Too much orange in my hair. I colored it over a week ago and it is still orangy
Bobbi- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kim R.
July 20, 2019
Color was not I was told
POSTED BY:
Kim R.
July 20, 2019
Was so dark. Took a lot of washing out to lighten and now grays are showing. I sent theee pics and last one is a very light color blonder. I want that
Kim- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa P.
July 20, 2019
Why did product change??
POSTED BY:
Lisa P.
July 20, 2019
I’ve been a customer for 9 mos. Loved it up until the last two colors. The first time, it was very difficult to wash out of hair. Felt like a handful of Vaseline was left on my scalp and hair. Rinsed and rinsed but had same feeling. About two weeks passed when hair finally felt normal again. The next coloring, I dreaded because of the gummy Vaseline feeling. I made sure to follow directions exactly thinking I had done a step wrong. I had no issues with coloring the first six mos. Same results on this coloring also. Tried different shampoos and was trying to rinse out the feeling for 30 mins. That feeling was still there. I have put off doing the next coloring as it’s just the worst feeling to have in your hair. I did call Cust Svc and they were nice and said to add baking soda when rinsing. I will do this color one more time and add the baking soda. Pretty sure I’m canceling my membership :| I love the color but that feeling!!!! What’s changed!!??
Lisa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jackie P.
July 19, 2019
Doesn’t cover my grays
POSTED BY:
Jackie P.
July 19, 2019
Followed the directions and my grays are just tinted. I thought I wasn’t supposed to pay for it if I was unsatisfied. After discussing issues with my colorist, I ordered 2 more times (none free) and still didn’t get the desired results. No money back or anything. I now have my every 6 week appointment with my stylist. Very disappointed, mainly with 100% satisfaction guarantee.
Jackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Laura R.
July 19, 2019
Same color.
POSTED BY:
Laura R.
July 19, 2019
I stated I wasn’t happy with the color the first time, didn’t notice any changes and the same color was sent to me again.
Laura- Thank you for reaching out to us here at eSalon! We can confirm that your color was adjusted per your request. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly to further discuss your adjustment and color goals.
POSTED BY:
Lisa C.
July 19, 2019
I loved the whole presentation of the product..classy...but..
POSTED BY:
Lisa C.
July 19, 2019
Instead of waiting for my confirmation answer...they sent me the product...it did not give me the all over color I desired...or much gray coverage.
They don't give you an option(that ive found) to delete your credit info..they keep it on file...not good...
Lisa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Monica C.
July 19, 2019
sent wrong color
POSTED BY:
Monica C.
July 19, 2019
My color should have been red/brown. I got black. I am not happy. I will not be using you again. It will take forever now for it to grow out.
Monica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Michaela - We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already resolved your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jane A M.
July 18, 2019
Made Hair so dry
POSTED BY:
Jane A M.
July 18, 2019
Don’t think this is the right product for me. I rinsed out the color and my hair felt like straw. I used the conditioner, but it was still dry. The color itself was good.
Jane - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Cristina P.
July 18, 2019
Never lost so much hair...
POSTED BY:
Cristina P.
July 18, 2019
Positive: The final result is good, good gray coverage.
Negative: I didn’t find easy to apply in the back of my head.
The product irritated my eyes when I was blending the color, I had to skip this step because the smell was so strong it was hard to breathe.
But the worst part was the amount of hair I lost. 4x more than I usually lose when I dye my hair.
Overall I wouldn’t recommend this product.
Cristina - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Mari V.
July 18, 2019
Wanted to love it.
POSTED BY:
Mari V.
July 18, 2019
Three different purchases and my hair never looked like the color I selected. First not enough gray coverage then too red and finally too black.
Mari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nelia R.
July 17, 2019
Great colour
POSTED BY:
Nelia R.
July 17, 2019
The colour is great, but it doesn't last on grey hair. It covers well for a week, but then the grey start showing.
Nelia- Thank you for reaching out to us here at eSalon! We are sorry to hear that the color is not lasting as long as you expected. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss regrowth and your color needs. We look forward to speaking with you!
POSTED BY:
Debra R.
July 17, 2019
Has anyone really tried this?
POSTED BY:
Debra R.
July 17, 2019
I wonder if the person who wrote the instructions has actually gone through these steps. The product is more fluid than other hair color products, requiring me to cover every inch of my bathroom to prevent drops of color flying everywhere- walls, the toilet tank, window sill, etc. The packages are impossible to open without a scissors, particularly the small packets Then try it with wet hands. And have you ever tried to put water from the shower into that small bottle? Can't use the sink, because it is covered up to protect the counter and walls from the dye!
Debra- Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Please feel free to reach out to [email protected] if you need any application tips or tricks. Our team is always happy to help. We hope to continue helping you find hair perfection!
Carolyn- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
David K.
July 17, 2019
Disappointed
POSTED BY:
David K.
July 17, 2019
Came out darker then wanted. Instead of come a shade or two closer to my natural color it was darker then original color.
David - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Wendy Faye A.
July 17, 2019
dark ASH (ASH) blonde
POSTED BY:
Wendy Faye A.
July 17, 2019
Supposed 2 b dark ASH blonde, came out dark strawberry blonde-where's the ash??? customer service said they would help, still waiting. If I wanted red in my hair color I would have bought it OTC.
Great coloring, WRONG COLOR. The auto ship is a great idea.
Wendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
diane Q.
July 16, 2019
The new formula on the highlights was terrible
POSTED BY:
diane Q.
July 16, 2019
The adjustment made for this order of my highlights was terrible. it was bright orange, brassy and was supposed to be lighter blond. Completely wrong for my skin tone. The color was so bad that I had to use and waste my root color that I planned to use 2 weeks from now to cover up the highlights. A waste of money. i have informed the colorist to go back to the prior formula. I would like a free replacement of my root color I had to use to correct this mistake. Where do i request this?
Diane- Thank you for your feedback. We apologize for the disappointing experience you had with your LightSet application. We're always looking to improve our service and products, and truly value everything our clients say. We will be reaching out shortly to further discuss your color. Thanks for reaching out!
POSTED BY:
Debbie D.
July 16, 2019
Don’t like the color
POSTED BY:
Debbie D.
July 16, 2019
The color is too light for my hair. Normally I use a high end product to color my guy and it is a lot less expensive that your hair color. Therefore I am trying to cancel this subscription but cannot find a way to do so other than call. This is a high inconvenience for me. When I joined I was told I could cancel any time but I am having a difficult time doing so. Please just cancel my subscription. I will try to call later unless you are able to do so through this. I did not like the color you sent me. I use 10 volume but I feel like it was more than that as my roots came out so light. Usually my dye blends in great with my hair and doesn’t make my roots light. It just doesn’t work for me. I use Matrix dye but I figure I’d try ur dye. Sorry it’s not for me. Thank you.
Debbie-- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Sarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elyse G.
July 14, 2019
Grays showed through quickly!
POSTED BY:
Elyse G.
July 14, 2019
Normally dye my hair every 3 months. I am 5 weeks out from my dye job end my grays were completely viable and were pretty visible by week 2. Color is beautiful but lacked gray coverage needed.
Elyse- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to further discuss your color needs.
POSTED BY:
Barbara J.
July 14, 2019
Does not hold up
POSTED BY:
Barbara J.
July 14, 2019
Does not hold the color at roots. Roots were very noticeable within 5 days after coloring my hair. I did follow directions.
Barbara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jill L.
July 14, 2019
Didn’t cover grays
POSTED BY:
Jill L.
July 14, 2019
Only colored my ends. Still have grays and that’s why I tried it. Not satisfied at all!
Jill- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Heather G.
July 14, 2019
It just made me sad.
POSTED BY:
Heather G.
July 14, 2019
The picture of the color was a beautiful dark brown with a strong purple tone. I followed the instructions exactly, and my hair is nowhere near the correct color. It’s a light chocolate at the roots and no purple or red undertones anywhere else. Hoping there’s something we can do to fix this cold because I’m not happy with it at all.
Heather- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Julie G.
July 13, 2019
Disappointed
POSTED BY:
Julie G.
July 13, 2019
Very disappointed with this product. I'm an ex hairdresser and I followed the instructions to the letter. However it has left my hair in the worst condition ever
Julie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Patricia E.
July 13, 2019
I thought this would be nice.
POSTED BY:
Patricia E.
July 13, 2019
When I read about this , I thought to myself" that's nice to have your color delivered to your house. No more waiting til your roots show to update my color.Because I didn't get a chance to go to the store, or like most times. I just didn't want to go,being lazy. But unfortunately, your product died very early and I had to purchase my color at Sally's. Which I paid less then half the price of your product. So even though it's a great idea,I will continue going to the store . But thanks
Patricia- Thank you for your feedback. We're always looking to improve our service and products and truly value everything our clients say. Please feel free to give us a call or email [email protected] if you have any questions or need any assistance. We are always happy to help.Thanks for reaching out!
POSTED BY:
Shenan M.
July 13, 2019
It's okay
POSTED BY:
Shenan M.
July 13, 2019
im not impressed how my color came out. i was expecting an all over color 3 dimensional and the gave me a root kit which really didn't change my hair yes you can see a difference in my roots but i don't love it or like it. i feel i getting better results doing it myself as i have always done.
Shenan- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Amy S.
July 13, 2019
Not quite right
POSTED BY:
Amy S.
July 13, 2019
The color was darker than I wanted. Not enough highlights vs. My regular product. Initially unaware it was an automatic delivery, which is most likely my error. But each delivery cost more than I am willing into pay and the color is not correct.
Amy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Amber K.
July 13, 2019
It was too dark
POSTED BY:
Amber K.
July 13, 2019
I wanted to touch up my blonde highlights and what I was sent ended up the same or darker than my roots. I paid and put in the time to look exactly the same as I did before I did my roots.
Amber- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Lauren K.
July 12, 2019
Disappointed
POSTED BY:
Lauren K.
July 12, 2019
This is my third attempt with ESalon. The first time I wasn't pleased but fully accept this was issues with my selections. I fed back and alterations were made and I was delighted. I died my hair last week, the day before going on holiday as I was now confident we had it right. However I was wrong, yes my roots were no longer dark but my hair did not have the brightness and vibrancy of the previous colouring. Surely it should be the same each time, the information in the sheet was correct but I knew looking at the bottle when mixed up it was not going to be what I wanted. I do not think I will be continuing purchasing here. It isn't expensive if you achieve the desired colour but it is expensive to be disappointed.
Lauren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
dolly D.
July 12, 2019
Color
POSTED BY:
dolly D.
July 12, 2019
I wrote to you yesterday about the color still being as dark as before and thought it would b lighter. I asked about getting some highlight to Mayb lighten it up. Can I do that? Would need a lighter brown.
Dolly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dena C.
July 12, 2019
Don’t bother for reds
POSTED BY:
Dena C.
July 12, 2019
Even after working with your team for multiple months, this brand has not been able to formulate a red which doesn’t fade almost immediately, and have a brassy tone to it. So disappointed!!!
Dena - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Dawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Elsa W.
July 12, 2019
Unsatisfied customer
POSTED BY:
Elsa W.
July 12, 2019
This hair color is never even, roots always a completely different color, and yes, I followed directions.
Elsa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
VANESSA H.
July 12, 2019
Colour not light brown
POSTED BY:
VANESSA H.
July 12, 2019
I recently had my first esalon delivery and requested a light brown. Unfortunately the result is a red/brown with my grey a light orange. As much as this may be customised there are not enough colour swatches to choose from to obtain you desired colour. Although I know the colour can be adjusted in future orders I don't really want to take the chance.
Vanessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Maya D.
July 11, 2019
Do not like.
POSTED BY:
Maya D.
July 11, 2019
I tried once, and I hated the color, delivery was too long, and the process was difficult. Never will order again.
Maya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Camilla W.
July 11, 2019
Extremely brassy and highly unattractive
POSTED BY:
Camilla W.
July 11, 2019
The color I received is absolutely awful. The “natural” golden toned dark blond is a hideous, brassy, mustard colored mess. My husband adds that it somehow also has a greenish tint to it. Mustardy-green... perhaps a good fall color for a scarf, but not on my head.
Camilla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Loretta P O.
July 11, 2019
Confusing
POSTED BY:
Loretta P O.
July 11, 2019
Why don't you try their product accidentally signed up for auto ship before I could even try one I had another one and then two more came and they only come once a month but it comes fast and furious and more often than I can possibly dye my hair
Loretta - Here at eSalon, we are always striving to create the best products and services possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laurie R.
July 11, 2019
Did not like at all
POSTED BY:
Laurie R.
July 11, 2019
It burned and colored my skin. Got the new package, will send it back unopened. Please credit me and do not send any more. Thank you, Laurie
Laurie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Fran H.
July 11, 2019
Color
POSTED BY:
Fran H.
July 11, 2019
Color is still coming out to dark n roots are fading out after 3 shampoo's.
Fran - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Farhana A.
July 10, 2019
Too light
POSTED BY:
Farhana A.
July 10, 2019
Colour quality is good and it does look like salon color but it was too light for my hair amd did not suit my skin color.ive got dark cherry red hair and it was light brown and now my hair looks very light and i personaly dont like the color and dont feel like it suits my skn color either.
Farhana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Pam C
July 10, 2019
This is
POSTED BY:
Pam C
July 10, 2019
This is the second time that I have used this product. I ordered dark brown both times and my color turned out very light not dark brown at all.They sent me it the second time at no charge and it still is very light not dark brown at all.So very disappointed in this product .I would not recommend it to anyone. DO NOT BELIEVE. IT DOES NOT WORK.
Pam- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Miranda M.
July 10, 2019
Good Match, Strong Ammonia Smell
POSTED BY:
Miranda M.
July 10, 2019
The color was great, but my eyes, nose, and throat have burned from the smell every time I've applied this brand. I'm not in a tiny, unventilated area. It's just not pleasant for me.
Miranda- Thank you for your feedback. We apologize for any discomfort experienced! We're always looking to improve our service and products, and we truly value everything our clients say. We appreciate you reaching out!
Christie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sandra S.
July 10, 2019
Unsatisfactory
POSTED BY:
Sandra S.
July 10, 2019
Did not like this hair dye system at all.
Stained my bathtub like crazy, did not change my hair colour whatsoever even though I followed the steps to a tee, and the leave in conditioner I purchased separately is terrible as well, Pantene spilt end remedy does the best job and for a fraction of the price.
Better off purchasing a store bought hair dye cause it's cheaper, works way better and will not stain your bathtub.
So unhappy...waste of money and time.
Sandra - We apologize that your color turned out differently than you expected and for any staining you experienced during your color application. We appreciate you sharing your feedback, as we are continuously looking for ways to better our products and services. Again, we apologize for any dissatisfaction with your initial color experience.
POSTED BY:
Jane K.
July 10, 2019
Made a lot of mess and mistakes
POSTED BY:
Jane K.
July 10, 2019
I hesitated to do my hair cause esalon sent me another bottle to do the whole hair.
I wished I’d talk to someone before doing this...
My hair color got darker...
When I applied the first bottle, my hair got really rough like I couldn’t brush off my hair.
This led me to make mistake when I applied the second bottle.
I usually use brush to apply color to my roots.
But I went on with the recommendation from the video by the using the bottle for my second step and it was a huge mistake.
My restroom... got stains all over the place.
Also permanently too.
I spent so much time cleaning and where do I start for the hair...
My top part of my hair is lighter and darker in the bottom.
I missed couple of gray hair which I never do after covering my gray hair for 5yrs.
I was so stressed out about the fact I had to color the whole hair, I literally made mistakes.
The good part about the color is that I don’t look too red..
I had a bad experience changing my hair...
That’s why I hesitated to color the whole cause I cannot go back once I color them.
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Teresa P.
July 9, 2019
not the right color
POSTED BY:
Teresa P.
July 9, 2019
On the plus side it washed out almost immediately. Will not order again.
Teresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We'd love to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to further discuss your color needs!
POSTED BY:
krista H.
July 9, 2019
Too red
POSTED BY:
krista H.
July 9, 2019
It was too red. Was hoping for a light reddish blonde and not red.
Krista- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Keri H.
July 9, 2019
Product consistency is too runny!
POSTED BY:
Keri H.
July 9, 2019
It's a challenge to color "only your roots" when the product won't stay where you put it. The consistency is too thin and needs to be improved. The gloves delivered with my kit were very poor quality. The dye leaked through the gloves and onto my hands and fingers. It made a complete mess of a very expensive manicure. I'm no novice to "at home hair color." I would have done better to buy a drug store color versus investing time and energy attending to dye running down my neck and forehead. Very messy and extremely disappointing.
The positive upside is that the color looks good and my scalp is not itchy at all. I'd love to give this product another try when you take steps to improve the consistency to a thicker stay put version.
Finally, the customer service I recieved when I called to cancel my subscription and share my opinion was very good. The representative was positive and apologetic. Her attitude as great. She refunded a set that I had received prior and extended a credit on one that had lapsed the approve return time frame. There was no effort to respond to the mess created by the kit I used today. Water under the bridge....
Keri- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
Laymon- Thank you for your feedback! We're always looking to improve our service and products, and we value everything our clients say. We hope to continue helping you find hair perfection. Thanks for choosing eSalon!
POSTED BY:
Jacqueline W.
July 9, 2019
Color
POSTED BY:
Jacqueline W.
July 9, 2019
The color is very dark—much darker than I thought.
Jacqueline- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Renae W.
July 8, 2019
Terrible
POSTED BY:
Renae W.
July 8, 2019
I will never order from here again color never ever comes out like it’s supposed EVER!
Renae- We truly appreciate your feedback. We are so so sorry to hear that you have been disappointed with your results. Our color is custom-blended and we are always happy to adjust to better suit your needs if we are able to. We will be reaching out shortly to further discuss your color. Thanks for reaching out!
POSTED BY:
Amy T.
July 8, 2019
Was disappointed
POSTED BY:
Amy T.
July 8, 2019
Coloring was darker than I wanted and couldn't stand the ammonium smell.
Amy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Cynthia V.
July 8, 2019
Dye Guck stuck on my scalp
POSTED BY:
Cynthia V.
July 8, 2019
I wanted to love this, the past three shipments have been horrible. It takes at least an hour to get the dye off of my scalp. When the dye is processed it turns into an awful layer of some kind of guck that is impossible to remove. I have to wash with shampoo about four times and condition over and over in order to remove it all while scraping it off with my fingernails. Traumatizing as I only wash my hair once a week. To have to use this much shampoo at once is stripping my hair on top of the already horrendous experience!
Cynthia- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
Matilda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
Kelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Deanna D.
July 7, 2019
Disappointed
POSTED BY:
Deanna D.
July 7, 2019
I was unpleased with the color, to dark. I followed all directions to the letter and my hair was so burnt I had to go have two inches cut off. I will not use this product again and I will not recommend this product to anyone. Total disappointment
Deanna - We truly appreciate your feedback and apologize for any dissatisfaction. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
gail F.
July 7, 2019
color is way off
POSTED BY:
gail F.
July 7, 2019
the color is WAY,too dark. is there anything that can be done,it will be hard for me to live with this?
Gail - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Cindy K.
July 7, 2019
My color is way to dark!
POSTED BY:
Cindy K.
July 7, 2019
The color I received is really dark especially for summer time. I don’t like it!
Cindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Patricia T.
July 7, 2019
Waxy residue - ZERO stars!!!
POSTED BY:
Patricia T.
July 7, 2019
I purchased my colour in February but didn't use it until last night (was waiting to get my hair cut as I donate it every 2 yrs and wouldn't be able to donate it once it had been coloured), upon rinsing my hair it had this waxy/tacky residue in it, it felt like the outside of a cucumber that had that wax applied to it. It took me multiple washes to completely rinse all of the residue out of it. I have soft water, have my entire life; my hair hasn't been coloured in 20yrs so it's not anything that was previously done to my hair, the only time I put any kind of product in my hair is when I flat iron it (which I haven't done in several months) and I use high quality shampoo & conditioner so I KNOW it wasn't anything I did or had in my hair. If I could give this product ZERO stars that's exactly what I would have done!
Patricia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah P.
July 7, 2019
Smell and quality
POSTED BY:
Sarah P.
July 7, 2019
This product has a horrible smell and it took 5 washes to get the product out of my hair to not look greasy. Will not buy again.
Sarah- Thank you for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Cynthia W.
July 7, 2019
DYE STREAMING DOWN MY FACE AND BACK,
POSTED BY:
Cynthia W.
July 7, 2019
Applied this hair dye as directed. It streammed off my head, down my face and back, ruining two towels and staining my bathroom floor and walls. I had to wash it out almost immediately so no color. NEVER USE AGAIN! Worst experience in more than 20 years of coloring my hair.
Cynthia- Thank you for your feedback. We are so sorry to hear that you were disappointed in your recent application! We're always looking to improve our service and products and truly value everything our clients say. We will be reaching out shortly to further discuss your concern. Thanks for reaching out!
POSTED BY:
Kathryn R.
July 7, 2019
Color is ok, my tub is not
POSTED BY:
Kathryn R.
July 7, 2019
Color is a little too red for me but I will be working witn a colorist to try to change that. However my tub is permanently stained pink. Even after using bleach I cannot get the pink out of the tub. Just be aware and be careful when using this product
Kathryn- Thank you for your feedback! We are always happy to work with you to adjust your next formulation to better suit your needs. We are very sorry to hear that your tub has stained, and we apologize for any inconvenience this may have caused. We will be reaching out shortly to further discuss this issue and your color needs. We look forward to crafting your next custom color soon!
POSTED BY:
Lolita R.
July 7, 2019
Wanted my hair brown but got black
POSTED BY:
Lolita R.
July 7, 2019
This was my first time trying this product. I ask for dark brown and got black. My natural hair color is black I just dye it black again. There is no brown at all. I do like that it color my grey. I had grey inThe front since I was a teen and no one even the shop could color it. But this product did. Just didn't get the color I wanted. I guess I should said light brown instead of dark brown.
Lolita- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
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