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The color on the main part of my hair (not the roots) is too dark. This is the first time I've been provided a color for this area. The final result is darker than my natural color. The color of my roots seems fine. I realize this could be partly due to how long it takes me to apply all the color because my hair is curly and down to the middle of my back. Still, I think the color for the main part of my hair should be lighter.
Marilyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Christine R.
August 20, 2019
Root color way too dark
POSTED BY:
Christine R.
August 20, 2019
The root color is far too dark and the end color does not match
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cathy C.
August 19, 2019
Never the right color
POSTED BY:
Cathy C.
August 19, 2019
I've had 3 orders of color and the color was never right. I wanted dark ash blonde, the first 2 times it was golden blonde to a brassy blond, the last time it was chestnut. I've tried to send pictures but they never get received . I had to pay full price for a color that never right
Cathy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right.
POSTED BY:
Krystle C.
August 19, 2019
No where near what I picked
POSTED BY:
Krystle C.
August 19, 2019
I was going for copper from white. While I understand this isn't easy, my hair is horrible. It came out almost pink and fried to heck. I had pretty healthy hair for it to be white, I take very good care of it since I do bleach it often. I only bleach my roots and tone the rest but I make sure to keep oils on it, use paraben and sulfate free shampoo, all that good stuff. After washing the color out I expected soft hair, as it usually is after I tone it, but my hair was coarse and the ends are horribly damaged. Everyone liked the color even though it was nothing I'd ever seen but after a week of putting oils on it and only three washes with the paraben free shampoo the color has faded and left my hair looking like a Georgia clay dirt road. No shine, just dull, muddy looking hair. I have to go pay someone to chop my hair off and fix the color now. I do not recommend this product at all.
Krystle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amy D.
August 19, 2019
Intimidated
POSTED BY:
Amy D.
August 19, 2019
I received two developers..one was for roots and the other for ends...it intimidated me because it says to try not to get the root formula on the already colored hair..well I'm doing this myself...I thought it woukd be as simple as one bottle for the whole head.
Color turned out ok...but the hair is very dull and not shiny at all.
Kinda disappointed
Amy - We’re so sorry to hear that you were disappointed by the results and application process of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alexa N.
August 19, 2019
Nearly there but not quite yet!
POSTED BY:
Alexa N.
August 19, 2019
I think I wrote a review at the time that I was unhappy with it but I got lots of nice compliments so I'm happy with the color for my ends but the color for my roots is still not right. Its too light, not dark enough, not giving enough coverage and too orange. I'm using a dark brown eye shadow to make it darker so if you could fix that part I'd be very happy! The ends color is perfect. Thank you!
Alexa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
gurjeet K.
August 19, 2019
colour
POSTED BY:
gurjeet K.
August 19, 2019
After one day the colour wore off, my roots became white after 1 mere day. At the time i washed my hair after dying it the colour was beautiful and then the next day it started wearing off
Gurjeet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
tajuahna W.
August 19, 2019
Not what I was expecting
POSTED BY:
tajuahna W.
August 19, 2019
My hair color is light brown. I have used several box colors over the years to cover my white hair at my temples and hairline. I decided to try ESalon. My light brown color ended up being a dark brown (almost black under florescent lighting). Not what I was expecting.
tajuahna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jennifer G.
August 19, 2019
I looooove the color but....
POSTED BY:
Jennifer G.
August 19, 2019
It only took to my roots and the remainder of my hair is still just dark brown. It’ll be gorgeous once it all grows out this color, but that’s going to be a very long time. I wish it was all this color
Jennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Julie D.
August 18, 2019
Did not cover greys
POSTED BY:
Julie D.
August 18, 2019
I love my colour but I’m very disappointed to notice that my grey hairs had not been coloured! Please can someone contact me and advise why?? I cannot seem to fine an email address to contact you? J
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lynn O.
August 18, 2019
Disappointed
POSTED BY:
Lynn O.
August 18, 2019
The colour is far too mahogany or plum even, the coverage is not even the underneath is darker than the top. I followed the instructions to the letter . Nice colour and condition but on someone else.
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Angela L.
August 17, 2019
Not what I expected
POSTED BY:
Angela L.
August 17, 2019
During the colour selection, I didn't have much of a choice on how light or dark I wanted to go and I was left with dark tone selections. I was hoping for a nice medium brown with golden tones to help cover up my brassy blonde balayage hair. However my hair has now turned back to a natural black which I am not a fan of at all. Hopefully the colour fades a bit with washing and I wouldn't have to colour over it.
Angela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Amy A.
August 17, 2019
Not the colour I asked for!!
POSTED BY:
Amy A.
August 17, 2019
I loved the idea of this service hence buying into it. When the package arrived it was exciting, aesthetically pleasing and personal! When I opened the colour to mix into the toner, the smell of the ammonia made my eyes water more than any box dye I've ever used. But that wasn't the issue.
I asked for light brown. I've not got nearly black hair. I followed instructions perfectly and I've washed it a couple of times for fading. It's black. Very saddening for the reviews :(
Amy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Stacy S.
August 17, 2019
Had a hard time it wouldnt wash out even after 4 showers it has never done this
POSTED BY:
Stacy S.
August 17, 2019
It was darker than usual can we take a shade lighter plz it looked close to black and was hard to wash out its never done this before I usually love your product thank you med brown with touch of auburn
Stacy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather W.
August 16, 2019
Too dark
POSTED BY:
Heather W.
August 16, 2019
I asked for a copper red and now I'm a dark brown red second color fail
Heather - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Laetitia F.
August 16, 2019
Not as good as I was hoping
POSTED BY:
Laetitia F.
August 16, 2019
Unfortunately, my White hairs turned very light Brown (on dark Brown hairs) and There is no violet even a reflect. The test of my hairs are still the colour I had previously, maybe more Silky with the shampoo and conditionner.
Laetitia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
karen F.
August 16, 2019
IT TURNED MY HAIR ORANGE, THE PRODUCT DOESNT LAST SO AT LEAST IT FADED IN 3 WKS
POSTED BY:
karen F.
August 16, 2019
DONT DO IT! DONT BE TEMPTED!! This product turned my hair orange. I am not kidding, my neighbor's 9 year old daughter said " Aunt Karen, why did you dye your hair orange?"----Out of the mouths of babes. I don't know what tempted me to stray away for Loreal after ten years but don't make the same mistake I did. When I wrote the company they gave no refund, no helpful hints, they just agreed to discontinued the regular repeat orders!! I washed my hair once to twice a day for 19 days and it had faded significantly. But man did I lose the hair. I would estimate my hair is at least 50% thinner than before I used this product. Fortunately I was able to use my Loreal again and my hair is back to normal. (color wise not thickness)! NO SPECIAL COLORIST just for me, NO REFUND, NO EMPATHY, NO HELP FROM THIS COMPANY. They could not have cared less when I wrote them! AGAIN PLEASE DONT BE TEMPTED TO TRY or you will CRY like I did for several days. Worst part, I had just started a new job!!!!! UGHHHHH
Karen - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sarah-Ann L.
August 16, 2019
Not satisfied
POSTED BY:
Sarah-Ann L.
August 16, 2019
I was excited to try this product but I was sadly disappointed. The product dried my hair out something horrible. The colour I was expecting to see when my hair dried wasn't there either. Over all I am far from happy and satisfied. I have been more satisfied with drug store brands.
Sarah-Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Nora H.
August 15, 2019
Not Pleasant Experience
POSTED BY:
Nora H.
August 15, 2019
I completely understand that we can’t generalize but my experience was horrendous. To begin the color wasn’t what I expected. The color was pitch black. I read the instructions several times to make sure I got it right, and the moment I applied the product I knew something was off about it. After rinsing I realized that my hair was falling out drastically. It made my hair extremely dry, porous, and almost hay like. The dye lasted about 2 weeks. My hair continues to fall out. Highly disappointed to be frank. I wouldn’t buy this or receive it as a gift. I would definitely NOT RECOMMEND this product due to my personal experience. The packaging was nice, but unfortunately not enough for me to give it a better review.
Nora - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sara S.
August 15, 2019
Not what I was going for
POSTED BY:
Sara S.
August 15, 2019
This color made my hair darker and more auburn than it already is. I was going for more red and less brown (I already have enough brown), and honestly, other than being darker, it’s not that much different from my original color and almost blends in. I am still trying to decide if I should actually do my whole head or not, I mean maybe I’ll like it but I am pretty disappointed how it turned out.
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Melody G.
August 15, 2019
Orange Hair
POSTED BY:
Melody G.
August 15, 2019
Unfortunately, my hair turned out orange. Hate the color!! I chose very carefully and even added a picture to make sure the color would be correct. Very disappointed.
Melody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Patricia W.
August 15, 2019
Color too dark
POSTED BY:
Patricia W.
August 15, 2019
Very dissatisfied, my color was way too dark. Instead of a dark blonde, it is reddish brown. Will not order again
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth B.
August 15, 2019
Color
POSTED BY:
Elizabeth B.
August 15, 2019
The color is not consistent through my hair. My roots did not process long enough.
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie H.
August 15, 2019
not totally hooked
POSTED BY:
Debbie H.
August 15, 2019
pretty messy process so be prepared.
The color burns a little for me though it didn't with spot testing. I have very baby fine hair and usually in the salon every few weeks for color and trim. This cuts down and makes color affordable which I love. The color itself matched but not exactly what I was looking for.
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cheryl B.
August 14, 2019
I am not pleased with this service at all!!!! Cannot get them to stop sending!!!
POSTED BY:
Cheryl B.
August 14, 2019
I have contacted them multiple times to stop the service due to the color being incorrect and I didn't feel like it held up well. After multiple emails and charged yet again and probably 4 colors in the trash unused I am still being charged!!!! And still NO response. This is a scam.
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. We have reached out to
you via email to see what we can do about remedying this situation. We truly appreciate your feedback.
POSTED BY:
Priscilla R.
August 14, 2019
No change
POSTED BY:
Priscilla R.
August 14, 2019
Made no change to my hair color it was much darker than the color I choose.
Priscilla - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Frannie
August 14, 2019
Not as expected
POSTED BY:
Frannie
August 14, 2019
Not happy with the color. Too much red/yellow and not as ash.
Frannie - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Carol L.
August 14, 2019
Great colour but with downfalls
POSTED BY:
Carol L.
August 14, 2019
I tried this for a few months but after tweaking it a few times it still didn't give the result I wanted. Even with salon colour shampoo and conditioner it faded on my Grey's very quickly. Back to the salon I go!
Carol - We’re sorry to hear that you were unhappy with the gray coverage results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Nicole D.
August 14, 2019
Dried my hair out
POSTED BY:
Nicole D.
August 14, 2019
Unfortunately I didn’t like how the dye dried my hair out. Also the dye did not last as long as I would like to have had it last. I must say the grey is still covered however, my ends have lightened a lot within a couple weeks of dyeing my hair.
Nicole - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit and a recommendation to repair any dry hair strands. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Trish - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Rogetta S.
August 14, 2019
No change in color
POSTED BY:
Rogetta S.
August 14, 2019
I wanted to go from Darkest brown to copper golden. Followed the instructions to the T and no change in hair color. Still have dark brown hair. Disappointed to say the least.
Rogetta - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Lindsay M.
August 14, 2019
Not what I wanted at all
POSTED BY:
Lindsay M.
August 14, 2019
my natural hair color is like a dark blonde. I wanted to touch up my roots to go more blonde with the highlights I already have. What I was sent made my hair color darker.
Lindsay - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Helene B.
August 13, 2019
The Color is to dark
POSTED BY:
Helene B.
August 13, 2019
After I asked eSalon to adjust to lighter color, i received the order. The quality of the Color is Great. Great grey cover and Long lasting. But the Color seemes to be darker than the previous one. So i am not really happy :/
Helene - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Laurie B.
August 13, 2019
too dark
POSTED BY:
Laurie B.
August 13, 2019
color is to dark and alittle too green ashy instead of violet.
Laurie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jane M.
August 13, 2019
Doesn’t cover greys as promised
POSTED BY:
Jane M.
August 13, 2019
Hair dye is useless for grey coverage on black hair. Customer service no use either. Will stick to usual shop bought dye at half the price in future.
Jane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ann S.
August 13, 2019
Not what I was hoping for
POSTED BY:
Ann S.
August 13, 2019
I'm a natural medium blonde. The picture I sent showed it. I wanted to blend my roots better. My roots turned out red. I followed the wash through instructions and the rest of the color was darker but the reddish hue was not good. I stripped some of the color with clarifying shampoo and vitamin C. It is still reddish but better.
Ann - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Daisy D.
August 13, 2019
Ammonia base
POSTED BY:
Daisy D.
August 13, 2019
I like the color results but the ammonia contect int he product is to heavy.
Daisy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea L.
August 12, 2019
Not the color I wanted
POSTED BY:
Andrea L.
August 12, 2019
This is my second time using eSalon. First time was great, the color that I got was a little darker than the color I wanted but I still liked it. Second time, I thought I was going to get the same color because I didn't change anything, but I got a totally different color, it is more like a light brown. It is not red nor copper. I really do not like to complain but I've been working on my red hair for almost a year, I was trying to make it lighter not darker.
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Nancy N.
August 12, 2019
Resistant gray
POSTED BY:
Nancy N.
August 12, 2019
I absolutely love my color and the way my hair feels, however, I have spots of gray hairs where the color just won’t take. I’m thinking of canceling my subscription because it wouldn’t be worth it to have to keep retouching those spots.
Nancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christine D.
August 12, 2019
Hair 2 different colors
POSTED BY:
Christine D.
August 12, 2019
I got my order tonight and I was so excited. I enlisted the help of a friend and we followed the instructions to a T. The first application to my roots didn't change the shade of my hair at all. The second application made the rest of my hair quite red. I am extremely disappointed.
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Shari M.
August 12, 2019
Did not receive product
POSTED BY:
Shari M.
August 12, 2019
I did not receive a product last month. I see you charged me but I told you to cancel and did not provide a change of address because I did not expect to receive anything from you. Where is order if I was charged? I am not at the address you have on file and nothing has been forwarded by post office.
Shari - We're truly sorry that the custom color set did not arrive. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Chrissy V.
August 11, 2019
Really nice, just not perfect
POSTED BY:
Chrissy V.
August 11, 2019
I really liked the color, it was just what I wanted. Brassy hair returned after a few weeks, which was dissapointing.
Chrissy - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Angela F.
August 10, 2019
Unpleasant
POSTED BY:
Angela F.
August 10, 2019
The color is beautiful. However, it is two Shades Darker. I wanted to go two shades lighter. I have sent then company for emails and placed two phone calls to them. I have had no return calls and no luck communicating via email. I also put my orders on hold which, did not work. They charged me another fee and sent out another order. I had to go back in cancel all future orders and call my bank. I lost a lot of hair using this product which I lose hair when I color however, not this much hair. My hair felt really well nicely condition and the color is beautiful it just is not the color I wanted and in a little concerned about the hair loss. Would love to speak to someone if they could call me or get back to me that would be great. I don't normally leave bad reviews and when I do I always try to include some positivity however, I'm not having any luck with eSalon and everyone that I have referred to them has had a great experience. I will continue to refer people however, I will no longer be purchasing until I can fix the issue with my very first order. I'm stuck with a hair color that is two Shades Darker when I wanted to go two shades lighter and according to the activity on my account I'll be receiving another shipment of the same color.
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hannah Y.
August 10, 2019
Wrong color
POSTED BY:
Hannah Y.
August 10, 2019
I ordered a color that was very visibly copper red however what I received had the correct label but my hair is just very dark brown. I've tried to contact the company to resolve this issue but unfortunately nobody has responded to me.
Hannah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer H.
August 9, 2019
Too Dark
POSTED BY:
Jennifer H.
August 9, 2019
I know it is the same color as last time, but my hair got really dark this time.
Jennifer - We’re sorry to hear that your Custom Color results were darker than expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Dawn W.
August 9, 2019
Too dark
POSTED BY:
Dawn W.
August 9, 2019
Good morning,
I was not happy with the color, it was way darker then I expected. I thought I had relayed this and asked that my membership be cancelled. However, I just checked my credit card statement and see that another shipment is on it's way for over $27. Please let me know how to return the item for a full refund. Please cancel my membership.
Thank you.
Dawn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rox S.
August 9, 2019
Please cancel me
POSTED BY:
Rox S.
August 9, 2019
Did not like the color Too light and only lasted about 4 days Please cancel me for everything
Rox - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Jeni S.
August 9, 2019
Not the right colour
POSTED BY:
Jeni S.
August 9, 2019
This made my hair have ginger tinge which I hate . The product quality and instructions where excellent
Jeni - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ellen Y.
August 9, 2019
Allergic reaction
POSTED BY:
Ellen Y.
August 9, 2019
How do I cancel my subscription. I tried a 2nd time, and I had a reaction to your product. Please stop sending me producr
Ellen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sehrie M.
August 7, 2019
Bloody awful!!
POSTED BY:
Sehrie M.
August 7, 2019
Was nothing like the colour I chose. Sent my hair yellow!! Had to pay to have it corrected. And then charged me £25 for another!!!! Now I've got to send it back at a cost to me!!!
Ridiculous!!!!
Sehrie - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kathleen L.
August 7, 2019
Wrong color
POSTED BY:
Kathleen L.
August 7, 2019
My shipment was first lost, then when it arrived it was the wrong color. The color looks good but not on me. The color I received was red, I wanted blonde.
Kathleen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Stephania V.
August 7, 2019
Not happy with the result
POSTED BY:
Stephania V.
August 7, 2019
Not what I was expecting. I was looking for a lighter hair and now it looks darker than it was before.
Stephania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Leo 97504
August 7, 2019
UGH..This was terrible!!
POSTED BY:
Leo 97504
August 7, 2019
Came out brassy and very, very discolored. I am hopeful they will correct it, but if not, this is my last purchase from E-Salon.
Vickie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sue K.
August 7, 2019
too dark
POSTED BY:
Sue K.
August 7, 2019
the colour turned out much darker than the picture on my own hair however, the condition and shine was amazing so Id like to try again with a lighter softer shade with warm tones.
Sue - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Suzi P.
August 7, 2019
Don't Do It!
POSTED BY:
Suzi P.
August 7, 2019
This product seriously damaged my hair. Would give it zero stars if I could. Don't take a chance on it- I followed the directions to the letter and now my hair is dry and breaking.
Suzi - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Denise E.
August 7, 2019
not too happy
POSTED BY:
Denise E.
August 7, 2019
Still too dark, even after customizing. Greys are already showing in my "sideburns"
Denise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jenne B.
August 7, 2019
Way too dark
POSTED BY:
Jenne B.
August 7, 2019
I requested a color to take out my brassy highlights and color the rest of my hair. I got a shade that’s about two shades too dark and my brassy highlights are copper - not what I wanted at all. I got one response and no solutions. Would like my money back and cancel my account.
Jenne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janine B.
August 7, 2019
custom color set
POSTED BY:
Janine B.
August 7, 2019
The first attempt at coloring my hair was a mess. I am loosing hair daily. I don't know if it is the strong ammonia formula or something else in the product causing this. I was so in love with your color match concept and mail order system. I am beside my self trying to figure out how to get my hair to stop falling out. I am scheduled for a hair max consult.
Janine - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Amy T.
August 7, 2019
Instructions made me overthink it
POSTED BY:
Amy T.
August 7, 2019
I’m used to using the box dye from the stores. Never have a problem with applying the color to my entire head but with this system, the instructions tell you to part your hair with the clips and select piece by piece... it made me overthink the whole process and miss a decent size spot below the crown of my head. Color on my roots has faded to a lighter brown after just a weeks worth of washing. Needless to say, I’ve already purchased another box dye from my local Target and will be coloring again this weekend.
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amelie S.
August 7, 2019
Not happy unfortunately
POSTED BY:
Amelie S.
August 7, 2019
I used to love getting my shipment from eSalon but after tweaking my order 3 times I am basically back where we started. My hair is darker with a bit of purple that is absolutely not what I had hoped for. After chatting with my my stylist I had thought that we were on the same page but unfortunately I don’t see results 😓 hoping my next round will fix it
Amelie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Molly T.
August 7, 2019
Somewhat disappointed.
POSTED BY:
Molly T.
August 7, 2019
I was much more satisfied with my results after applying the products sent in my second shipment. This most recent purchased almost seemed to not hold. I didn't really notice a difference in my new growth after applying the color.
Molly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah C.
August 7, 2019
quantity
POSTED BY:
Sarah C.
August 7, 2019
As I have long hair and I had a change of colour to my order, I was expecting two bottles as there was in my first order especially as I had changed.
I don’t feel like as if my hair had the full coverage! My friend commented that it was different colours!
Sarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Susan D.
August 7, 2019
My hair is naturally blonde but has gray coming thru
POSTED BY:
Susan D.
August 7, 2019
My hair is naturally blonde and has had some highlights added to bright it up but now I have gray at (62) so I’d like to blend that in to look more natural. Do I do that by doing roots only or one color then highlights?
Susan - Thank you for your feedback. We have reached out to you via email to see what we can do to help. We hope to continue helping you find hair perfection!
POSTED BY:
Maira M.
August 6, 2019
grey hair
POSTED BY:
Maira M.
August 6, 2019
i HAVE VERY FEW GREY HAIR AND THE PRODUCT DID NOT COVER THEM AT ALL. WANT TO CANCEL SUBSCRIPTION
Maira - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jane F.
August 6, 2019
Terrible grey coverage
POSTED BY:
Jane F.
August 6, 2019
On my last two orders the colour has been so disappointing the root coverage was terrible I go for dark brown but it turned out orange... so much so I’ve cancelled future orders...
VERY DISAPPOINTED
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Athena S.
August 6, 2019
A little disappointed
POSTED BY:
Athena S.
August 6, 2019
I thought it would be more red. I have very thin hair and it didn't do well with the darker hair underneath. It started washing out in just a few weeks. I had streaks of gray. but even though I was disappointed in the color, ( I wanted a light red, sorta strawberry blonde ) everyone said it looked nice.
Athena - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Eirwen G.
August 6, 2019
Good grey cover
POSTED BY:
Eirwen G.
August 6, 2019
Good grey cover but still not as dark as I would like a lot lighter than the first colour I received
Eirwen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Larissa C.
August 5, 2019
Too brassy
POSTED BY:
Larissa C.
August 5, 2019
I’m not impressed with my hair. My roots are brassy and don’t match my blonde highlights. I followed your step by step guide, but still it is orange and not blonde. I’ve had to use purple toner shampoo and conditioner, slightly better but it’s still not good enough.
Larissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sally G.
August 5, 2019
Colour dye
POSTED BY:
Sally G.
August 5, 2019
The new formula without the silicone is not as good . it doesn't dye the hair as well or condition it as much and colour does not last as long. Can you please give me the old formular.
Sally - We’re so sorry to hear that you are disappointed by the results of your recent color application since switching to our newer formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Sally - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Fiona R.
August 5, 2019
Not what I expected
POSTED BY:
Fiona R.
August 5, 2019
The colour I got was quite brassy and I had specifically asked for ash tones. I ordered a colour from E Salon to try and did NOT realise that I would be getting another colour sent to me un-requested a month or so later! Upon contacting the company I was told that I had agreed to this (don't know when or How ??) but could return the unwanted colour for a refund, Unfortunately I had to pay the return P&P so was out of pocket!
I found the whole E Salon experience unsatisfactory.
BEWARE when you are ordering the first time that you don't subsequently find you will be getting a regular Hair colour and the price on the 2nd and subsequent orders is £23.95!!! Quite expensive for a product that in my opinion is no better than the box hair colours bought over the counter for a fiver.
Fiona - Thank you for your feedback. We apologize for the disappointing experience you had with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Justice C.
August 4, 2019
Dull & boring
POSTED BY:
Justice C.
August 4, 2019
Not worth the money & not worth them stealing money out of my account after canceling my auto ship.
Justice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel E.
August 4, 2019
not too impressed
POSTED BY:
Rachel E.
August 4, 2019
came out really brassy and not like the picture at all
Rachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Tina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
CONNIE G.
August 4, 2019
COLOR IS BEAUTIFUL BUT MY GRAYS ARE STILL SHOWING
POSTED BY:
CONNIE G.
August 4, 2019
FOLLOWED THE DIRECTIONS THAT WERE SENT TO ME. LEFT THE COLOR ON THE FULL 30 MINUTES BUT SOME GRAYS IN THE FRONT ARE STILL POPPING OUT.
Connie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Samila K.
August 3, 2019
Alas, disappointed again!
POSTED BY:
Samila K.
August 3, 2019
I was hoping to get a more even overall shade of red but I guess I am simply cursed. The ends ended up being the colour I was after (which I get is due to having previous highlights) but since I had specifically asked for an overall even shade, I would’ve been happier had the ends matched the roots rather than vice versa (which I know wasn’t going to be achieved the first time!)
I am 6 months pregnant now and honestly it took so much effort for me to dye my hair which I kept saying to myself will be worth it when I see the result ... but that has not happened, yet again. My hairdresser in fact was offering a discount on colour treatments which I wished I had availed before placing my order with eSalon.
Samila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Shylo B.
August 3, 2019
Smells horrible and doesnt last
POSTED BY:
Shylo B.
August 3, 2019
The smelll is so strong, it makes me sick. There was no dimension to the color , it was a dull dark brown with hints or purple and i lost almost all colour after 4 days
Shylo - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Sheila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carrieann H.
August 2, 2019
I would have liked more of the purple
POSTED BY:
Carrieann H.
August 2, 2019
I wanted a dark purple for my hair, and it doesn’t last more than 2 weeks
Carrieann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kim S.
August 2, 2019
Lt Golden blonde
POSTED BY:
Kim S.
August 2, 2019
The color was blah. Not interested in paying 28.00 for future shipments even if its a great color.
Thanks anyway.
Kim S.
Kim - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Beatriz S.
August 2, 2019
Unsatisfied
POSTED BY:
Beatriz S.
August 2, 2019
Too expensive, after s couple of tries l didn't get the color I wanted. I wanted beige and my hair kept getting more and more reddish.
Beatriz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathleen M.
August 1, 2019
Your items never arrive
POSTED BY:
Kathleen M.
August 1, 2019
I never recieved. And was just told I returned my items. Seems like a scam to me.
Kathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amburlee N.
August 1, 2019
High hopes, dashed
POSTED BY:
Amburlee N.
August 1, 2019
I was really excited to try esalon, and while I am happy with the quality of the product, the efficacy left me wanting. The colour I was hoping to change my hair to did not turn out at all, there was literally no change to my hair colour, beyond darkening my roots a bit. Pretty disappointed.
Amburlee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kaiah G.
August 1, 2019
Never got it ....wanted me to pay extra postage
POSTED BY:
Kaiah G.
August 1, 2019
I declined and called and told them I was not paying. Now they have sent another one and overdrafted my acct by over 6$ Pretty angry right now.
Kaiah - Thank you for your feedback. We apologize for the disappointing experience you had with your delivery. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
CAROL D.
July 31, 2019
Not to happy
POSTED BY:
CAROL D.
July 31, 2019
I have requested every time I have ordered to receive Medium Brown with blonde highlights. Also, a color that covers the gray and to leave hair with NO Red or Orange tones. I never receive anything that covers the gray and I Always have Red or Orange in my hair. I have only ever received highlights for my hair one time.
Carol - We apologize that you aren’t happy with your hair color. Our Color Experts have been in contact via email and will be happy to assist you with this.
Nina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Deborah R.
July 30, 2019
Color is always too dark
POSTED BY:
Deborah R.
July 30, 2019
My color always looks painfully dark for the first week- and then starts to look better after several washes and sunshine: More like my natural color. It tends to be a bit flat and lacks shine. I’ve added a personal keratin treatment to help with the flatness. I suspended orders indefinitely because I don’t like the extreme darkness the first week and spend most of my time with a baseball cap on, and that doesn’t work well for professionalism.
Deborah - Thank you for your feedback. We are so sorry to hear that we haven’t got it just right with your color. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you reaching out!
POSTED BY:
Vanessa E.
July 30, 2019
Got the wrong color
POSTED BY:
Vanessa E.
July 30, 2019
I’d ordered rose gold and got dark brown. I would like a replacement please.
Vanessa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Suellen L.
July 30, 2019
horrible
POSTED BY:
Suellen L.
July 30, 2019
thought i cancelled mu future orders-got one to day.
Suellen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tammy H.
July 29, 2019
No variation in color
POSTED BY:
Tammy H.
July 29, 2019
It made my hair soft and healthy looking. I didn't like the one color all over with no highlights.
Tammy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sue S.
July 29, 2019
Color did not change my hair at all.
POSTED BY:
Sue S.
July 29, 2019
First hair color kit did nothing to my hair. I'm going to try again since I condition with coconut oil and maybe there was too much on hair for color to adhere. So, first attempt I was very disappointed.
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sally W.
July 29, 2019
Harsh on my scalp
POSTED BY:
Sally W.
July 29, 2019
The product was not gentle and I had to Wash it out 10 minuets early because of the burning. The color wasn’t as I expected, it was much darker that the medium blonde I chose. I won’t try a second time
Sally - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Daviena C.
July 28, 2019
Too dark.
POSTED BY:
Daviena C.
July 28, 2019
The color I ordered was not the color I received. My hair came out way too dark.
Daviena - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Phyllis B.
July 28, 2019
i was very unhappy with the color.
POSTED BY:
Phyllis B.
July 28, 2019
I wanted a light strawberry blonde and I received a reddish mahogoney color. I am very unhappy. Maybe I wasn't correct in my choice but still very unhappy. i will use a medium blonde in 2 weeks to see if I can soften the color., if not I will go to a professional salon. I will not be ordering again. Sorry for the review it's just how I feel.
Phyllis - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Carol H.
July 28, 2019
Not qute the right color
POSTED BY:
Carol H.
July 28, 2019
I wanted something similar to 4AR from Loreal Excellence and the first one was too red. This last one was too dark.
Carol - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Dora A.
July 28, 2019
Did not cover gray's at all
POSTED BY:
Dora A.
July 28, 2019
First, there's seems to be alot of steps for this product. It smells, i would suggest adding a fragrance. I followed directions thoroughly because I wanted to make sure my grays were covered. However it did not do a thing. The next day I found even more grays. Will not reorder, disappointed. I though this product would work. Will use drugstore product for now. Comes in a nice box and shipping was fast.
Dora - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rian H.
July 27, 2019
Terrible
POSTED BY:
Rian H.
July 27, 2019
This colour made a purple tint to my stubborn greys and that was about it! No coverage what-so-ever! I loved the packaging and the design of the website but the dye was absolutely terrible - NOT RECOMMENDED AT ALL
Rian- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lesley S.
July 27, 2019
You got it wrong
POSTED BY:
Lesley S.
July 27, 2019
My name on the parcel
My name on the bottle
Only after I had done my hair and it looked too dark did I check and the made for sheet is for someone else!! Mine should have been lightest blonde but now it’s dark blonde/light brown and god forbid if the other girl got mine. I’m fuming. Been a customer for quite a long time but sadly will be cancelling now!
Lesley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Evelin M.
July 27, 2019
Yes and no
POSTED BY:
Evelin M.
July 27, 2019
First the pros. I loved how it left my hair. It made it feel so soft and healthy. Not dry and brittle or damaged feeling.
Cons:
My grays were exposing themselves within 2 days and i had followed directions to the T.
Evelin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea H.
July 27, 2019
I am Very Disappointed
POSTED BY:
Andrea H.
July 27, 2019
I had natural red hair. I wanted to cover a couple of grey hairs that I have and decided to lighter my hair a little while I was at it. I had a very difficult time figuring out how to match my natural color and choose a shade lighter. I did the best that I could. My hair looks terrible now. It was a beautiful shade of red, now it is dark with some red coming through. I don't ever want to use this again and I am stuck with this terrible color in my hair.
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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