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By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
MaryEllen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Neeta D.
September 12, 2019
Very Harsh!
POSTED BY:
Neeta D.
September 12, 2019
Harsh ammonia smell and very harsh on my hair. Will never use again.
Neeta - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Linda J.
September 12, 2019
cancel my subscription
POSTED BY:
Linda J.
September 12, 2019
I find it cheaper and as effective to use over-the-counter colors i.e. Nutrese, Revlon, etc. I've also gone to a darker color. I am not a Golden Blonde/Brunette. Thank you. Please cancel my subscription
Linda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Julie R.
September 12, 2019
Grays
POSTED BY:
Julie R.
September 12, 2019
The last two boxes I have received have been a great color, but the gray coverage has been disappointing!! I followed the instructions to a T, and I don’t have that many grays, but they still are persisting and shining through. Disappointed.
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rhonda P.
September 12, 2019
Specifically said no gold.
POSTED BY:
Rhonda P.
September 12, 2019
I wanted ashy , so when the breakdown of colors in my mix was seen I was upset there was more gold than ash. But I thought eh they are professionals. I should have listened to my self. My roots are a nice golden orange. Unfortunately that was exactly what I did not want. I hate my new color
Rhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Charlotte T.
September 11, 2019
Great grey coverage
POSTED BY:
Charlotte T.
September 11, 2019
I’m happy that the greys at my temples are gone but I don’t like the colour. It was supposed to be golden brown and it’s quite dark and coppery. Also, when I usually dye my hair it feels great and smooth after, not with this product. My hair isn’t smooth or soft. Not happy to continue.
Charlotte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Deborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Anna O
September 11, 2019
Grey did not cover
POSTED BY:
Anna O
September 11, 2019
Followed the directions to a T and my grey did not cover!!!
Anna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pamela W.
September 10, 2019
Bummed Out
POSTED BY:
Pamela W.
September 10, 2019
I did the test first w/o incident, but when I did my whole head I had an abnormal amount of redness, itching and a burning sensation that lasted well after I washed it. I used the skin protector along the hairline etc. I’m afraid there is something that doesn’t agree with my skin. I’m really disappointed and not quite sure what to do. Please let me know how or what I should do.
Pamela - We’re truly sorry to hear about this experience with our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Laurie P.
September 9, 2019
Too much hair
POSTED BY:
Laurie P.
September 9, 2019
The color is good but the amount of color for my long and thick hair was not enough. Nor was the shampoo and conditioner packets. Please take into consideration my thick and long hair when you prepare my products.
Laurie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Amanda R.
September 9, 2019
Canceling subscription
POSTED BY:
Amanda R.
September 9, 2019
Canceling subscription; stylists uninterested in modifying color to meet my request or needs; More wanting to sell other products glazes than correcting color
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application and eSalon experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kari B.
September 9, 2019
My hair is left orange and brassy
POSTED BY:
Kari B.
September 9, 2019
I have light brunette hair and want a cool-toned colour to blend with my own hair colour, look natural and cover grey; sadly I have only ever achieved orange brassy tones with esalon colour. I have repeatedly told my colourist that warm tones are something I don't want, and constantly complained about brassiness. Their response is to just keep changing the colour within the light brunette family, even when I have asked their advice I have had no response from my colourist - no dialogue with them whatsover. I have also never benefited from the satisfaction guarantee that they advertise, despite never being happy with any colour I have had from them. After multiple colour changes I have just tried an ash light brunette, which bizarrely is the most orange and brassy yet. So I give up. I can get this same unwanted result from a store-bought box dye at less than half the price. If you are looking for colour with lots of warmth and copper/orange/red tones then esalon is probably going to be a good option for you. It's a shame really, the quality of the dye is good, the colour lasts and it leaves your hair in good condition. However, that isn't much help if the colour is totally wrong! If you are looking for a cool-toned shade, give them a miss.
Kari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rachel C.
September 9, 2019
Love the color but...
POSTED BY:
Rachel C.
September 9, 2019
I love the color! I was however disappointed that it didn’t cover my grays. This is the main reason I dye my hair and ordered this product. I dyed my hair a week ago and my grays are very visible. I followed the directions and did everything I should have.
Rachel - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Chassie K.
September 8, 2019
Do not buy
POSTED BY:
Chassie K.
September 8, 2019
This product severely damaged my hair. I have been treating my hair for years and never have I ever used a product that caused so much damage. My hair is falling out and feels so dry and damaged after using. The dye itself is waxy and is very hard to wash out, the color does not stick it fades out fast. Not worth a penny.
Chassie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Paula M.
September 8, 2019
not wanted
POSTED BY:
Paula M.
September 8, 2019
I did not enjoy the first shipment and did not realize this was on auto shipment, I will not be using this shipment and since I did not enjoy the first I would appreciate a full refund based on your 100% guarentee offer. Thank you for processing the credit.
Paula - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kelli C.
September 8, 2019
This color made my hair reddish orange color
POSTED BY:
Kelli C.
September 8, 2019
At the roots.... I'm not sure why. ... But it didn't come out okay at all....very unhappy with it ..
Kelli - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brenda R.
September 7, 2019
I can't figure out how to cancel
POSTED BY:
Brenda R.
September 7, 2019
It made my hair so greasy and I can't figure out how to cancel!
Brenda - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Elizabeth D.
September 7, 2019
If you want to pass out from chemicals be my guest
POSTED BY:
Elizabeth D.
September 7, 2019
This is the end for me. I am cancelling today. My first semi permanent was great. I loved the box, the service, the color, the whole thing was easy. This time I got the permanent. I got 1/8 through the ends bottle before having to stop and 1/4 through the roots color before having to stop. Burning scalp, hot dye and the smell of ammonia was so bad I had to get everyone out of my house and turn on multiple fans. I can still feel it in my lungs. Never again. I feel sick. Not cool. This company can do better. If I wanted to die from hair dye I could just roll on down to Wallgreens for much cheaper.
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
MELISSA B.
September 6, 2019
Meh
POSTED BY:
MELISSA B.
September 6, 2019
Color lasted about 1.5-2 weeks then the grays started showing again because the color washed out. It did make my hair very shiny so that's a plus at least
Melissa - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Amber K.
September 5, 2019
They matched my faded current hair color and not the color I selected
POSTED BY:
Amber K.
September 5, 2019
I specifically stated I wanted a bold copper color and posted my current hair color that was dyed (I was disappointed by the current color I had). The dye turned my color no different color than it was previously colored to be. The result I got was a dark auburn... not an intense copper. Its deep color but not bold.
Amber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
JENNIFER C.
September 5, 2019
Not what I'm looking for
POSTED BY:
JENNIFER C.
September 5, 2019
The color it's not what I'm looking for and it only stays on my gray for up to two and a half weeks and then my gray is showing again.
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lezli A.
September 5, 2019
No shine to hair...
POSTED BY:
Lezli A.
September 5, 2019
Color was off. A lot of hair fall after rinsing. No shine to my hair after coloring. Ends were dry.
Lezli - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Debra F.
September 5, 2019
To much red
POSTED BY:
Debra F.
September 5, 2019
It was okay, but it put to much red in my hair......I was going for gold tones.
Debra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lynda C.
September 5, 2019
Nice if they actually responded to any of my requests
POSTED BY:
Lynda C.
September 5, 2019
The color is pretty good. It is as expected and the quality is good. However, if you want to alter your color, you have to get hold of your "personal whomever". Yeah...they don't exist or could care less that you need help. Never hear back from anyone. EVER. So...went to Sally's and have figured it out on my own. Bummer though. I liked the convenience and consistency of the product. But if you like to change it up, there is no real easy way. Guess I'm done.
Lynda - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service/colorist team. We're always looking to improve our service, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lolis J.
September 5, 2019
I did not like the product
POSTED BY:
Lolis J.
September 5, 2019
I want to cancel and close this account,
I do not want the order shipped on 9/4, I never ordered any more product
I wish to return it and want a full refund
Product has ammonia and I’m allergic to ammonia ,
I had a reaction
Please cancel
Lolis - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Trude W.
September 4, 2019
Hair colored
POSTED BY:
Trude W.
September 4, 2019
August 20th, I got my hair colored a week later gray started coming through.
Trude - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angel B.
September 4, 2019
Not happy
POSTED BY:
Angel B.
September 4, 2019
My hair didn’t look much different then before I colored it I followed instructions to the letter and it really didn’t look that good not much change and it washed out within weeks I’m not happy I’ve got better results with pharmacy colors. My gray is back after three weeks. Really not happy at all.
Angel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela M.
September 4, 2019
Wanted more mahogany/copper brown-flat color no shine
POSTED BY:
Angela M.
September 4, 2019
The process was super long and all of the effort to wash it out was ridiculous. It took numerous rinses to make my hair just feel normal. The color is a flat brown, no reds shown through, and my roots are a different color all together. I will have to have my hair professionally fixed.
I have never disliked my hair this much in a very very long time. It's not shiny and extremely dry too. I have had to purchase a deep moisturizing mask for my hair just to manage it.
I am just not pleased at all with the results. The kit was nice- presentation was great, directions clear, and ease of the order etc... just not the results.
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katy F.
September 4, 2019
Good
POSTED BY:
Katy F.
September 4, 2019
Good product, wish it had more of a blended color thought. Definitely need to add highlights or lowlights to your hair after using this to give it more depth
Katy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Accja
September 4, 2019
Wrong color
POSTED BY:
Accja
September 4, 2019
I have med. brown hair and for many years I been coloring it awesome reds! I told these people I’m a true brown but color red, my color they sent me, it made me dark brown 🤬 I wanted my formula to be a red color!!!
Very very disappointed
Accja - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Michelle K.
September 3, 2019
HORRIFIC
POSTED BY:
Michelle K.
September 3, 2019
I specifically asked for something that wouldnt make my hair brassy, specifically wanted another color - my so called stylist changed my order and now my hair is ORANGE - she is horrible, never ever use Yesenia Escamilia - I want a full refund and am reporting to the BBB
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa B.
September 3, 2019
Not the color I want
POSTED BY:
Lisa B.
September 3, 2019
The product itself is great. Wipes to remove dye on skin works great, didn't dry out my hair, didn't have any toxic smell, easy to follow instructions, and plenty of product to cover my long hair with excess still left for the final rinse (my hair is 1/2 way down my back). However, the color I want just does not seem possible with their formulas. I keep getting dark brown, when I want there to be noticeable purple in my hair. I've tried several alterations to the formula with none producing satisfactory results, which is a shame.
LIsa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kelly L.
September 3, 2019
Very easy
POSTED BY:
Kelly L.
September 3, 2019
Thought that the color would be lighter like the picture. Its dark
Kelly - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Lecia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sophie W.
September 3, 2019
Disappointed
POSTED BY:
Sophie W.
September 3, 2019
This colour seemed darker and duller than the last time. I was not happy with the result.
Sophie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Judy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Leanne D.
September 3, 2019
The Dye is good. Just not for me
POSTED BY:
Leanne D.
September 3, 2019
The color holds and covers the greys very well. However, I just cant seem to get the color right. I Just can't get the shade that I want.
Leanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kim T.
September 3, 2019
Loved the shine. But way too brassy
POSTED BY:
Kim T.
September 3, 2019
Loved the shine. But the color was way too brassy be and first red on the ends. I know it will fade so I'm ok with it for now. Good thing I can pull off almost anything crazy.
Kim - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Jenna M.
September 2, 2019
It was alright
POSTED BY:
Jenna M.
September 2, 2019
It was darker than i thought it would be. It also REALLY dried out my hair.
Jenna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Mary Beth A.
September 2, 2019
I was not happy.
POSTED BY:
Mary Beth A.
September 2, 2019
I followed the instructions to the letter and when I finished there was a distinct color differrence between the out grow and the rest of my hair. I wanted it to blend the colors. If this could be fixed, I'd like to use again.
Mary Beth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria Z.
September 2, 2019
My gray hair showed up 2 weeks after I dyed it oppose to 6 weeks
POSTED BY:
Maria Z.
September 2, 2019
I want to go 1 shade darker. That might be the original color I received.
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Pamela L.
September 2, 2019
Color came out nearly black.
POSTED BY:
Pamela L.
September 2, 2019
Color came out nearly black. Will need to change to color several times lighter.
Pamela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kim P.
September 2, 2019
Disappointed
POSTED BY:
Kim P.
September 2, 2019
Ordered semi-permanent but received permanent. Now I have permanent color on my hair. Ughh
Kim - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
vickie C.
September 2, 2019
greys Are not completely covered
POSTED BY:
vickie C.
September 2, 2019
I love the color but I wear my hair in a short sides and back pixie. Greys are showing quickly even though I wait to color after cut.
Vickie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Jane
September 1, 2019
Unfortunately it's all hoax in nice packaging
POSTED BY:
Jane
September 1, 2019
Really had high hopes for eSalon colours and it made me believe that paint will be adjusted according to my specifications and packaging made me believe it's true. And the webpage makes you feel like they know what they are doing...
But after dying my hair - getting bright ginger instead of neutral blond I asked - I have to come to conclusions nobody has read my specifications or notes. So regretting my decision to trust this project.
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Erin D.
September 1, 2019
Not what I wanted
POSTED BY:
Erin D.
September 1, 2019
I have been holding my April box for several months choosing to take a break from coloring. Finally broke as the summer months have lightened my hair, expecting this color to be a light/apricot is red, especially since I have had several adjustments made to make the color lighter and because I understand that you can just lighten dark hair without bleach that is in part why I stopped coloring for several months. Now I fish I had taken a before picture, I am a naturally redhead, some would say strawberry blond, which is back to where I was prior to coloring yesterday. The finish product was about 4 shades darker then I was hoping. Disappointed
Erin - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Carla G.
September 1, 2019
Please cancel
POSTED BY:
Carla G.
September 1, 2019
Please cancel this kit. I am experiencing significant hair loss and am planning on shaving my head.
Carla - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Cheryl S.
September 1, 2019
I am not happy
POSTED BY:
Cheryl S.
September 1, 2019
I followed the instructions exactly. My hair is now reddish not medium blonde. My grey is not totally covered. I would like my money back and my subscription cancelled
Cheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Brittany M.
September 1, 2019
Beautiful color but doesn’t last
POSTED BY:
Brittany M.
September 1, 2019
I really, really wanted to love this! After following the initial instructions and adhering to the timeframes suggested, the color has already faded just a few weeks later. I didn’t have blonde highlights or grays to cover so there’s no reason why the color shouldn’t have deposited more than what it did. It’s a shame because the initial color (even after it has oxidized) was stunning, it just didn’t last :( Would be more worthwhile to get a Demi permanent from the drugstore for a fraction of the price.
Brittany - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Teresa K.
September 1, 2019
Not worth the money
POSTED BY:
Teresa K.
September 1, 2019
Wanted to love this product. Gave it a good try-3 or 4 times. the color was not as requested. Customer service did replace, but with a color that was still not cool, but warm with golden/red tones. The colorant was difficult to rinse out-not sure why. Have been coloring my hair for years and never had this problem. The highlighting kit did produce desired highlights. But, I have had better results from other services.
Teresa - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jiyeon K.
September 1, 2019
A bit disappointed
POSTED BY:
Jiyeon K.
September 1, 2019
Color came out nicely but didn’t last long after a few shampooing
Jiyeon - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. We have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Andrea M.
August 31, 2019
color turned red
POSTED BY:
Andrea M.
August 31, 2019
got some alergies in the back of my head and the color turned to be more redish and did not cover the grays very well.
Andrea - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sabohi A.
August 31, 2019
Greys are still light
POSTED BY:
Sabohi A.
August 31, 2019
My greys are very light and it doesn't look good. That was my concern to cover from the beginning.
The color is darker on the other hair as they were before. But the roots are much lighter. l left the color on the roots the longest as per suggestion. Please check and advice.
Sabohi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa B.
August 31, 2019
Color was too dark
POSTED BY:
Lisa B.
August 31, 2019
I ordered a dark blonde, but ended up being a medium brown on my hair. Not happy 😐
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Artemiza M.
August 31, 2019
Sad results ☹️☹️☹️
POSTED BY:
Artemiza M.
August 31, 2019
I love the way all the items are boxed with full on instructions ,but my results were not what I expected.. my hair was a red copper and I just wanted to make it a more rich red copper and it turned out dark brown wen my results were supposed to be a medium brown copper golden . I’m so bummed out.
Artemiza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cameron D.
August 31, 2019
Won’t be purchasing again
POSTED BY:
Cameron D.
August 31, 2019
I ordered this dye to specifically make my hair less orange/bronzed and it did the exact opposite. I even put in the specific instructions that that was my goal. I am highly disappointed and will now have to go to a salon to fix it.
Cameron - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Amanda P.
August 31, 2019
Won’t wash out.
POSTED BY:
Amanda P.
August 31, 2019
Been using this product since April. In the last couple orders it feel like I haven’t been able to get it out of my hair! It looks super greasy and feels gross. I have been dying my own hair for 10+ years and have never had this issue before. Once I finally get it out the color is good which is why I give it three stars.
Amanda - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Sierra M.
August 30, 2019
Not what I wanted at all
POSTED BY:
Sierra M.
August 30, 2019
Waste of time and money. The color sent made my hair darker instead of lighter no coper tones came out at all.
Sierra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kara L.
August 30, 2019
Canceling membership
POSTED BY:
Kara L.
August 30, 2019
I wrote to customer service asking for advice on getting my roots to match my too dark ends. I got an auto reply that the colorist would contact me but never heard from them. Switching back to either salon or drug store home coloring.
Kara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Katie H.
August 30, 2019
Two-tones.
POSTED BY:
Katie H.
August 30, 2019
So I tried esalon for the first time & am not overjoyed with the results. The color for my roots is a totally different color from the rest. The 2nd color is a bright red but the 1st (roots) is more of a brown. So, my overall color is Two-tone. So, let's just say I'm less than 100% happy.
Katie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Juliene M.
August 30, 2019
Hair loss
POSTED BY:
Juliene M.
August 30, 2019
I've been using this product for years and I'm now convinced that it's the root to my damaged hair and hair loss. My hair is literally falling out in chunks from the damage. I loved the ease in ordering and my color but I am no longer going to be a customer.
Juliene - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Jade P.
August 30, 2019
Not happy
POSTED BY:
Jade P.
August 30, 2019
there is a 100% satisfaction guarantee and I am absolutely not satisfied. I have not received my refund.
Jade - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Amy K.
August 29, 2019
Ok but not as great as last month
POSTED BY:
Amy K.
August 29, 2019
Coverage is pretty good but the color seems kind dull. No one is going to notice I did my hair. It's natural looking. When I pull this through the ends it just made my hair dry and damaged.
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Julie W.
August 29, 2019
BAD PRODUCT. TEMPORARY COLOR. UNAUTHORIZED CHARGING ON MY CREDIT CARD!
POSTED BY:
Julie W.
August 29, 2019
I did not order this on 8/14/2019 as they indicate- that is fraudulent.
Well I thought i would try a new hair product on 3/18/2019 and they said they would send me two months for the price of one to try them. Then I started to get one after another each month without any order from me! All to my surprise. They did not send any contact info with the order! I searched through my email accounts and could find no emails I do not know what/if they ever sent me one but I was unable to locate it. Bottom line I have all these product which i would not have reordered on my own due to it not being very good to begin with. I have finally located the company and I will see if they handel this respectfully by accepting the product and refunding my card. I will keep you posted. Beware of giving your card to this company!
Julie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Frances - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Lisa - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Tina W.
August 29, 2019
Worked well
POSTED BY:
Tina W.
August 29, 2019
This worked well. My hair did not feel like hay after. But it was to dark and stained everything
Tina - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Shannon K.
August 29, 2019
Not that good
POSTED BY:
Shannon K.
August 29, 2019
The color came out nice but within 1 week the grey started to come back. By the end of July it was as if I had never used the product. I have never colored my hair so I thought the color would have lasted longer.
Shannon - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Jenni P.
August 29, 2019
Horrible
POSTED BY:
Jenni P.
August 29, 2019
I said I wanted ash brown because I have natural red undertones and it turned my hair practically orange and very brassy. Went and spent more money on blonde toner and even that didn't help.
Jenni - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Diane A.
August 28, 2019
Not happy
POSTED BY:
Diane A.
August 28, 2019
I was upset with the color. I wanted to see the red more in ny hair
Diane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amanda V.
August 28, 2019
Left horrible waxy residue!
POSTED BY:
Amanda V.
August 28, 2019
Unfortunately it ended up turning out a waayyy darker shade of brown than I was expecting, and despite shampooing/conditioning/rinsing very thoroughly til the water ran clear, my hair had this weird waxy texture that lasted for over 3 days - even after getting a haircut and professionally shampooed in a salon. Very disappointed in how this turned out, I was hoping it would be an improvement from my first order. I don’t know what went wrong, I followed the instructions exactly.
I requested a refund because eSalon states "If you are not completely satisfied with your eSalon products, at your choice, we will either send you a new hair color formulation (or replacement hair care product) or issue a refund for your purchased items." Unfortunately what I didn't know is that they only issue a CREDIT refund to use on other items in their store. You can't actually get your money refunded. Really upset by this, as I don't want to risk getting other products and having my hair damaged.
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracy G.
August 28, 2019
Blah
POSTED BY:
Tracy G.
August 28, 2019
The color was supposed to cover the new growth/grey in my natural dirty/dark blonde color but turned it to a copperish-brownish color. The previously-highlighted portion went a darkish blonde color as expected but with a green tinge. If I counteract the red with a purple shampoo it will mess up the greenish ends. If I counteract the green with the ketchup trick it will make the red roots worse. Won't be doing this again and will tolerate it until it hopefully washes out.
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Joan - Thank you for your feedback. Your colorist will make adjustments to your formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Cristina R.
August 27, 2019
Not what i expected
POSTED BY:
Cristina R.
August 27, 2019
Color i got came out too dark. Was expecting a lighter color.
Cristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bella M.
August 25, 2019
I love the formula, but....
POSTED BY:
Bella M.
August 25, 2019
I have thick hair and found that this wasn’t enough for me to coat my whole head. The color was exactly what I asked and I love it! The only thing would be the amount I have in the kit because I have some patchy spots..
Bella - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Sharon S.
August 25, 2019
NOT SATISFIED
POSTED BY:
Sharon S.
August 25, 2019
Hair looks horrible! Gray roots 10 times lighter than rest of hair. Followed directions start to finish. The color of my roots is pinkish while the rest is the correct color I am looking for. It is eggplant color. I'm not at all happy with it. My 50th Class Reunion is in less than 3 weeks. Do something about this. I'm not satisfied.
Sharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Angela C.
August 25, 2019
Waxines
POSTED BY:
Angela C.
August 25, 2019
I've been using this product for long enough now that I know the results are always waxy! I used redkin color gels before and never had this problem. The last time I washed, I am not exaggerating that I had to wash a dozen times (including using baking soda to absorb oils) to get the awful greasy feeling out of my hair and it still was not working. Now my grays are back and I am not technically due for a color for weeks. I have stuck with it and followed instructions to give this the benefit of the doubt, but I'm not happy. My sister uses it and loves it so maybe different water and hair types makes a difference, but I'm not liking wasting my money.
Angela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Jackie D.
August 25, 2019
I was left with terrible tangles that I almost had to cut out.
POSTED BY:
Jackie D.
August 25, 2019
I have never had any hair care product or color leave my hair in such terrible knots. The coverage was OK, but not what you would expect from salon color.
Jackie - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee.
POSTED BY:
KAREN B.
August 24, 2019
Great disappointment
POSTED BY:
KAREN B.
August 24, 2019
Didn't cover greys. Colour completely different to the shade that I'd requested
Karen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teresa M.
August 24, 2019
Consumer Box Life
POSTED BY:
Teresa M.
August 24, 2019
I would like you to quit sending me hair color all together. It lasts about as long as the box in the shelf at the $1 store.
Teresa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jacqueline R.
August 24, 2019
So disappointed
POSTED BY:
Jacqueline R.
August 24, 2019
I had looked at Madison Reed for a year before trying.. I finally did, initially loved the color and the grey was perfectly covered. Within a week the grey was completely UNcovered.. too soon to recolor and I hate the grey.. waiting to use my drug store color so I can cover the grey again!!
Jacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Holly M.
August 24, 2019
Color
POSTED BY:
Holly M.
August 24, 2019
I like how healthy my hair looks after coloring.I am getting frustrated.I want more blonde and revised color has me darker almost dark Auburn.Color
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Karen - We sincerely apologize for the disappointing experience you had with your order. We have reached out to
you via email to see what we can do about remedying this situation. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Carmen M.
August 23, 2019
Do the allergic test!!!
POSTED BY:
Carmen M.
August 23, 2019
Not for me,I have very sensitive skin and had an allergic reaction 😔
Carmen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Theresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
K8m W.
August 22, 2019
Bad color
POSTED BY:
K8m W.
August 22, 2019
They cant seem to get the colors right membership has been cancelled
Kim - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Tamara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Megan S.
August 22, 2019
Roots don’t match ends
POSTED BY:
Megan S.
August 22, 2019
The only thing I’m a little puzzled with is the roots they are very brown and they don’t match the ends but the way it turned out looks good just not as red as I had hoped maybe I should’ve went with a brighter red in the dark blonde section. But overall the product is great it didn’t feel as damaging to my hair or scalp and the extras were awesome.
Megan - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a deeper Red. We look forward to crafting your custom color!
POSTED BY:
Anabel C.
August 22, 2019
Didnt get the color that is was suppose to be
POSTED BY:
Anabel C.
August 22, 2019
i colored my hair and i didnt get the results that i want the color doesnt even look blue black and my roots still show
Anabel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kris E.
August 22, 2019
Very disappointed
POSTED BY:
Kris E.
August 22, 2019
I was extremely disappointed with my color this time. I asked for no red and my roots still came out red and my hair was greasy and stringy when I was done even though I had throughly rinsed it 3 times.
Kris - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Heidi D.
August 22, 2019
The color is no where close to what I put I wanted
POSTED BY:
Heidi D.
August 22, 2019
I wanted a magenta color and the one that it was is just regular black. I could of acheived better results with dye from the dollar store .
Heidi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out less magenta than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Rebecca W.
August 21, 2019
Don’t waste your money
POSTED BY:
Rebecca W.
August 21, 2019
This color didn’t last at all. After coloring my hair I washed it very well. For an entire week afterwards, whenever I would wet my hair or wash it, color would start dripping off. It’s a good thing it doesn’t rain too often where I live 🤦🏻♀️
All of it was faded within 2 weeks even using color safe shampoo etc and only washing 2-3 times per week.
Rebecca - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Beata N.
August 21, 2019
Its washing off
POSTED BY:
Beata N.
August 21, 2019
I do like the colour at first but after each wash the colour is fading
Beata - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Betty Lynn J.
August 20, 2019
Hair condition
POSTED BY:
Betty Lynn J.
August 20, 2019
I believe I have commented on this before. For as long as I have used your products I have loved the color and the condition of my hair,eventually. The condition the first week after the process is difficult, this past order the worst it has been. When rinsing the product out my hair it feels like clumps of stiff straw, I use all of the shampoo and all of the conditioner in the kit to wash my hair. This time it did not help in the least. In all I had to wash my hair 5 times, 3 the first day and twice the next, before there was any release at all. I believe in the quality of your product this should NOT happen at all, it's tremendously discouraging. The question of, "What happened to your hair???????" Is not good advertisement for esalon.
Betty - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Mariah M.
August 20, 2019
Dye lasted only 2 weeks
POSTED BY:
Mariah M.
August 20, 2019
When I did my hair (with a friend because I cannot see without my glasses) I loved the color. It was great, the formula was great. Normally color burns etc. this didn't. However a week and a half in I noticed color started to fade. I am probably now 3 weeks almost 4. And it is the brassy version of red. You know when you go blonde and if you dont use purple shampoo it kinda goes brassy? It is like that but with red. Otherwise everything was amazing would give it 5 it stayed longer. Did also use color tint rinse, it didn't work.
Mariah - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
Lee - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Stephani L.
August 20, 2019
Stripey
POSTED BY:
Stephani L.
August 20, 2019
I sent an email concerning my color last time and no one has responded. I have a stripe where the color has faded. I’m wondering if they can use a 10 developer instead of 20
Stephani - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Laura C.
August 20, 2019
Awful
POSTED BY:
Laura C.
August 20, 2019
The color was not right and did not cover the grays sadly disappointed
Laura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Eva C.
August 20, 2019
Color Desired
POSTED BY:
Eva C.
August 20, 2019
I tried a couple of time to get my color the color I would like it to be and it never got to that. I have canceled my participation in eSalon
Eva - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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