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I’m not sure if I wasn’t clear on what my desired color was supposed to be, or if I was sent the wrong colors, but I’m very disappointed in how it turned out, I loved the packaging, I loved the kit, I loved how the instructions were clear, but this might be a dealbreaker to go through all the effort and time to have it look nothing like what I wanted it to be.
Cassandra - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Cathy H.
February 2, 2020
Doesn’t last long
POSTED BY:
Cathy H.
February 2, 2020
As a long time customer, I feel the product has changed. In the beginning, the coverage and color would last for 5-6 weeks. Now, it seems to wash away quickly and I find myself needing to color my hair within 3-4 weeks. It’s very frustrating.
Cathy - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Kathryn M.
February 2, 2020
Well that didnt make a difference
POSTED BY:
Kathryn M.
February 2, 2020
I purchased this colour and was very happy when it arrived to see it had been personalized with my name. However after rigorously following the step by step personalized instructions I was bitterly disappointed to discover that it made no difference to my dark blonde/golden hair. I will not be following up with another purchase and I will not be recommending it to anyone.
Kathryn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Debra W.
February 2, 2020
Don't waste your money
POSTED BY:
Debra W.
February 2, 2020
I got my package. I followed your directions explicitly. I even had someone come and sit with me while I did this to make sure I did it right. I still look like a clown except now instead of two colors I kind of have 3 because I have the root at the base which still look Capri and then I have a brown and then I have this other color that was supposed to be medium Auburn that's what I was trying to get anyway I have missed work I have missed family commitments all because of this and as far as I'm concerned you should refund my damn money that I paid for this in the first place and I need to know how to cancel this your prompt response is much appreciated otherwise I'm putting all these pictures on Facebook Twitter and Instagram this is supposed to be professional hair color let me tell you I would rather you refund my money so I can go buy a box of dye at Walmart at least I know what I'm going to get.
Debra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Darlene C.
February 2, 2020
Disappointed
POSTED BY:
Darlene C.
February 2, 2020
I was very excited to try your new hair color product. But I have to say honestly after a few times of using it I am disappointed. To start the gray coverage if no better and what I've been buying in the store. I use color treated shampoo and only wash my hair 1 to possibly two times a week and yet even with your coloring product the grace come through after the first 10 days. In addition I am not saving any money with using your hair coloring what I buy in the store cost close to the same amount. I have had this previous color for the last 15 years medium blond in the fall and winter any lighter blond in the summer. I never had to use highlights or lowlights to achieve this color and I'm not interested in starting now. I'm open to any feedback and suggestions you may have to convince me just stay with your product.
Darlene - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Scarlett
February 2, 2020
Less Than Impressed
POSTED BY:
Scarlett
February 2, 2020
Was looking forward to trying eSalon after self coloring with drug store box products for many years. I ordered as usual medium brown and carefully applied color as instructed. Step 3 Blend for Shine in the shower technique painfully burned my eyes leading to blepharitis, loss of eye lashes and a trip to my doctor. I am very disappointed with the results of my eSalon experience. My roots are too light brassy orange and the rest of my hair is too dark brown. Hair framing my face is quickly showing greys after only two weeks since color application. I was very careful with following the timing recommendations for coloring roots and then ends. My box product always left my hair shiny, silky and fully colored. eSalon has left me less than impressed.
Scarlett - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Shawna H.
February 2, 2020
Buyer Beware
POSTED BY:
Shawna H.
February 2, 2020
The color I got was only dark brown. No purple. I had not colored my short hair in over 2 years. This was not the color said. I am so sad over it too.
Shawna - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea C.
February 2, 2020
Unimpressed
POSTED BY:
Andrea C.
February 2, 2020
If I could give it 0 stars, I would. I followed the directions given in my kit and still ended up with hot roots. Now I have to pay a stylist to fix it. I won’t be ordering again. Too bad, it would have been really convenient.
Andrea - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer D.
February 1, 2020
Wrong color
POSTED BY:
Jennifer D.
February 1, 2020
I ordered a medium blonde... my hair is brown. I’m glad I did it on a Friday night, so that I have the weekend to try and fix this... very disappointed.
Jennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chelsey W.
February 1, 2020
Never hit the mark
POSTED BY:
Chelsey W.
February 1, 2020
Tried a few years ago and never got it right. Decided to give it another shot and still not there. I don’t like the way it makes my hair feel in comparison to other products and the color was never vibrant enough an always too dark. Adjusted the color multiple times and it never got where I wanted it. I switched to Overtone and mix my own color now. Much better.
Chelsey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Esperanza T.
February 1, 2020
One its not RED enough ?????
POSTED BY:
Esperanza T.
February 1, 2020
well always looking for the right color red which I've seen a lot in a lot of other girls and pictures and so on and so forth but the color that you had sent me the first time was not the color that I wanted now I think I had canceled it cuz I wasn't happy enough what the color which I find out that you had send me another shipment when I had canceled it I'm pretty sure I did and you had charged it to my account which I think that was not right so I'm hoping you take care of this situation??? and please do not take any further money out of my account please like I said I want you to cancel it and the shipment that has already been sent if you wanted I will send it back cuz like I said I was not pleased with the color thank you very much I appreciate you trying but it was not what I wanted??
Esperanza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Wendy K.
January 31, 2020
Not covering gray
POSTED BY:
Wendy K.
January 31, 2020
I went with this product because I thought it would be less damage to hair and better gray coverage. I just did my hair last night and still have gray showing through. I only have gray on face line near my temples and no where else and it will not cover it. Also my hair is extremely dry and brittle.
Wendy - We’re so sorry to hear that you were disappointed by the gray coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janet J.
January 31, 2020
Rated haircolor
POSTED BY:
Janet J.
January 31, 2020
I asked for my previous shade of light blonde, but she recommended this. I have not used it, because I wanted to go back to blonde not any shade of red. I used a haircolor remover and went back to blonde.
Janet - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Angela G.
January 30, 2020
Good product. But.....
POSTED BY:
Angela G.
January 30, 2020
This is a good product and I like the way it didn’t dry out my hair like some of the other products I’ve used. However, I asked for my color to be auburn twice and even sent a picture and they kept sending me dark brown. For this reason I canceled my subscription.
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Linda - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
Sheri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Y Bas
January 30, 2020
Too dark and residues on scalps
POSTED BY:
Y Bas
January 30, 2020
I've adjusted color twice but still too dark / black, however gray coverage is good. One constant issue is that the color leaves residues on scalp for a few days after coloring and it also make scalp itchy.
Yujin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Donna G.
January 30, 2020
Wrong color
POSTED BY:
Donna G.
January 30, 2020
My hair was supposed to be Ash Blond and it turned out a Chestnut color. Other than the color everything else was great!
Donna - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a Color Requested. We look forward to crafting your custom color!
POSTED BY:
Jane H.
January 30, 2020
Disappointed
POSTED BY:
Jane H.
January 30, 2020
This was my first use and I have about 35% gray, especially around hairline. This did not cover the gray well, I had to use another haircolor 2 weeks after coloring with e salon. Was very disappointed. Color was nice what did color.
Jane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
KelliHope - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ashley G.
January 29, 2020
Did nothing
POSTED BY:
Ashley G.
January 29, 2020
I wanted to go a shade darker than my current color. My hair was med gold brown with highlights. I confirmed with a stylist before I got my color. It is the same color as it was and barely covered my highlights. Highly disappointed for the main reason I wanted to cover highlights and go darker again.
Ashley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly H.
January 29, 2020
Color
POSTED BY:
Kelly H.
January 29, 2020
I was eager to try this product. I have two issues with this product. First, I placed my order for buy one get one, but when I received my product, I only received one bottle. I then called the company and asked them where was my other bottle. The Rep stated that since I was only doing my roots. I will not get another bottle. I then asked why wasn't that spelled out while I was ordering? I got no answer. Second, I put the product in my hair and left it on for the allotted amount of time, it looked great, but two weeks later grey hair started popping everywhere. That was a waste of money. I won't be purchasing this product again. If they improve it, maybe, I'll try it again, but for now, I'll go back to my store bought hair color.
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cherie H.
January 28, 2020
I really dislike the color
POSTED BY:
Cherie H.
January 28, 2020
I have been walking around with this awful color, it doesn't even look like any hair color I have ever seen, and I feel so ugly.😢
Cherie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Vanessa - We truly appreciate your feedback. We apologize for your disappointing experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
cheryl C.
January 28, 2020
Hard to apply, wrong color roots
POSTED BY:
cheryl C.
January 28, 2020
I had to have someone help me with coloring my hair, Im not sure how I would have been able to do it myself. After the color was processed and washed and styled my roots are copper/reddish and my hair is light brown. Im not sure why my roots are so different.
Cheryl - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynnette D.
January 28, 2020
Not What I Hoped For
POSTED BY:
Lynnette D.
January 28, 2020
I just did my roots, and while I do not think the problem is entirely eSalon's, I had problems with covering grays. The color is not quite what I wanted, and I am wondering if I misinterpreted "base" color in the initial questionnaire. I have very long hair and it was hard to do the roots. While this process did not hurt my hair, I did not get the beautiful results I hoped for, and I feel like for what I paid for everything, including tools, I could have just gone to my salon.
Lynnette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kim W.
January 27, 2020
Doesn’t last
POSTED BY:
Kim W.
January 27, 2020
I am not happy with the coverage and how the color lasts. It fades very fast and leaves color on my towels when I wash my hair. I expect more for that price.
Kim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Leslie R.
January 27, 2020
Hair All Dried Out
POSTED BY:
Leslie R.
January 27, 2020
I didn’t like the coloring result that was sent to me. The color was a bit too brassy and it left my hair feeling so dry and difficult to manage.
Leslie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carey M.
January 27, 2020
Disappointed
POSTED BY:
Carey M.
January 27, 2020
My ends and roots don’t match at all and didn’t cover my gray that well .....
Carey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Morgan G.
January 27, 2020
Good color but bad reaction
POSTED BY:
Morgan G.
January 27, 2020
I really enjoyed the color it gave me, i ended up using the dye three times, however on my third dye I had a horrible reaction to the product. I am only dyeing my dark hair darker and I had never dyed my hair previously but on my third dye my hair was falling out in clumps. no bald patches but insane fall out that it could clog a drain. It was scary and this fall out didn't stop for a long time. my hair became thinner, and because of this i will not use again. Beware!
Morgan - We’re truly sorry to hear that you have had hair loss since using our hair color. You may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Britany W.
January 26, 2020
Not for my hair
POSTED BY:
Britany W.
January 26, 2020
They have great service and speedy shipping but I didnt like the color or how it made my hair feel after.
Britany - We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer K.
January 26, 2020
The color is beautiful but
POSTED BY:
Jennifer K.
January 26, 2020
The color is beautiful but it did so much damage to my hair. Dried it out so much and it's falling out. If you can fix the formula I'll come back
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
E S.
January 26, 2020
Worse than cheap box color
POSTED BY:
E S.
January 26, 2020
My roots are hot and red. The color is not salon color. Its box color. I have some hair knowledge, and if you have red tones at all, it will intensify. I am so unhappy and had to pay to have my hair redone
E.S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sharin I.
January 25, 2020
Not right for my hair
POSTED BY:
Sharin I.
January 25, 2020
Looks like a great kit but unfortunately was not able to proceed with full colour after strand test. Colour was not quite right and didn't cover my grey hair.
Sharin - We’re so sorry to hear that you were disappointed by the results of your strand test. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jo Ann V.
January 25, 2020
Did not cover gray
POSTED BY:
Jo Ann V.
January 25, 2020
It didn’t cover my gray and even though I have medium length hair I notes it was thick so it didn’t cover it all.
Jo Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Abreyanna R.
January 25, 2020
Not the color
POSTED BY:
Abreyanna R.
January 25, 2020
I was hoping for my order to be lighter but it wasn’t. I added suggestions and pictures to help get the color I wanted and it wasn’t taken in to consideration in my opinion. I ended up going to Sally’s and getting dark golden blonde
Abreyanna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. We're always looking to improve our service and products, and truly value everything our clients’ say. Keep an eye on your inbox for more details.
POSTED BY:
Susie E.
January 25, 2020
Horrible color
POSTED BY:
Susie E.
January 25, 2020
The color was completely off, it made my skin react. It was terrible.
Susie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Angie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lori O.
January 25, 2020
Too dark!!
POSTED BY:
Lori O.
January 25, 2020
I thought I ordered light brown. My hair is a very dark brown. Not what I expected
Lori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dusty S
January 25, 2020
ordered January 02 and it is now January 25 and I have not received my order....
POSTED BY:
Dusty S
January 25, 2020
how long does a person need to wait after ordering.??? its been over 3 weeks since I ordered and still have no hair color !
not impressed
Dusty - Thank you for your feedback. We apologize for the disappointing experience you had with the delivery of your color. We have reached out to you via email to see what we can do about remedying this situation.
POSTED BY:
Mayra R.
January 24, 2020
Good color, not so good for gray hair
POSTED BY:
Mayra R.
January 24, 2020
I love the color I got from your company. The only problem with your product is that it doesn’t cover gray hair that well and it fades after a couple of weeks!
Mayra - We’re so sorry to hear that you were disappointed by the coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Julie M.
January 24, 2020
Beware
POSTED BY:
Julie M.
January 24, 2020
I was a 3 year customer and my last shipment was mixed incorrectly. My stylist wasn’t paying attention and doubled the amount of the white power in my kit. It caused a terrible reaction! I immediately turned off my plan and told eSalon what happened. They never followed up with me to apologize or make sure I was Ok. Make sure that you know your product has been accurately measured before you use it! They are going too fast which is causing mistakes at the customers expense!!!! Slow down eSalon!!!
Julie - Thank you for your feedback. We apologize for the disappointing experience you had with your last order received. We're always looking to improve our service and products, and truly value everything our clients’ say. Keep an eye on your inbox for more information on how we may further assist. We hope to continue helping you find hair perfection in the future!
POSTED BY:
Rachel R.
January 24, 2020
Horrible!
POSTED BY:
Rachel R.
January 24, 2020
I followed directions exactly and it looks awful. It did not color my roots well. You can see where my previous color was, that section seemed to grab the color. The color is wrong. I wanted copper red and it gave me dark blond(intense copper) 2 totally different things. I’m debating whether I can live with it or if I should pay to have it fixed.
Rachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Robin L.
January 24, 2020
I no longer want to receive this product. Thank you
POSTED BY:
Robin L.
January 24, 2020
I thank you for this product, but I want to cancel auto delivery. Thank you
Robin - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients’ say. We have reached out to you via email to see what we can do about remedying this situation. We hope to continue helping you find hair perfection in the future!
POSTED BY:
Janet B.
January 24, 2020
Change color
POSTED BY:
Janet B.
January 24, 2020
I need for my color to be darker, is that possible. I need to also perm, and cut my hair again, is that too early ?
Janet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kim S.
January 24, 2020
Too dark
POSTED BY:
Kim S.
January 24, 2020
I thought the description of what I wanted was clear enough. I wanted to go brighter and redder, but what was sent was darker and redder, so I'm confused. I must learn how to do this system better, because my current color is a big disappointment.
Kim - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Natalie S.
January 23, 2020
Color was nto as described
POSTED BY:
Natalie S.
January 23, 2020
The color came out reddish brown and I asked for ash dark brown. I also stated that I did not use permanent color but you sent permanent color. WHen I emailed and complained it was dealt with quickly but all you did was send me the same color that did not work previously. I would not recommend this to a friend. I am experienced with hair color and very well versed in beauty products. The colorist did nto get my color correct.
Natalie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Dawn H.
January 23, 2020
Color
POSTED BY:
Dawn H.
January 23, 2020
Made my hair turn copper red, tried 3 times to change my color and work with a colorist but just couldn’t get it right. I am no longer ordering from esalon. I went back to my hairdresser.
Dawn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope you continue on your hair Color journey and find whats perfect for you.
POSTED BY:
Courtney S.
January 23, 2020
Just meh
POSTED BY:
Courtney S.
January 23, 2020
The first time was great, color was so vibrant - but now, it is not holding to my ends as well and the red fades quickly
Courtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Teresa F.
January 23, 2020
Disappointed
POSTED BY:
Teresa F.
January 23, 2020
I was expecting to color all my hair sence it has been a long time since I colored it but when I opened the box it's for just my roots this is very disappointing due to my hair will look horrible if I only do my roots 😭 I wouldn't of paid $25 just to do my roots
Teresa - We never like to hear that our customers are unhappy with the color received, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs. Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Debra M.
January 23, 2020
Pretty color
POSTED BY:
Debra M.
January 23, 2020
Loved the color when first applied, but the color faded over the next two weeks
Debra - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
Andrea - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Roberta K.
January 22, 2020
Coverage
POSTED BY:
Roberta K.
January 22, 2020
I was expecting a Sandy/Beige color ,it’s more like golden blond. Disappointed it hardly covered the grey hairs.
Roberta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sue G.
January 21, 2020
covers well but
POSTED BY:
Sue G.
January 21, 2020
covers well and the color was good but hair felt matted in that area when dry
Sue - Thank you for your feedback. While we're happy you're enjoying your color and coverage, we apologize for the disappointing experience you had with your hair color when dry. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Theresa S.
January 21, 2020
Great color, hate the process
POSTED BY:
Theresa S.
January 21, 2020
I had problems with Step 2 of the coloring process. After the color was in my hair for 30 minutes, the instructions said to mix the remaining color with water and dump over my head in the shower. The color in the bottle starts to dry after 30 minutes, so the water wouldn't mix very well. I put it on my head anyway and the goopy mess that slopped out of the bottle splattered everywhere and the fumes were so noxious, I almost passed out. After rinsing and shampooing and conditioning my hair, I then had to spend the next 15 minutes scrubbing my shower and tub with Ajax to get the haircolor stains out. I have never had to do a step like this with any other haircolor, why is this necessary? It is for this reason alone that I will not be purchasing this product again. Other than that, the color looks great and my hair feels soft, looks shiny.
Theresa - Thank you for reaching out to us here at eSalon! We apologize for any inconvenience brought by your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Denise F.
January 21, 2020
IAM very disappoint it didn't color my gray very while.
POSTED BY:
Denise F.
January 21, 2020
I am returning the color you sent. I said tO camcely account. Very unsatisfied. Denise Fattig
Denise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rory J.
January 20, 2020
Not worth it
POSTED BY:
Rory J.
January 20, 2020
Doesn’t cover grays. Doesn’t last longer than 3 weeks.
Rory - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jessica M.
January 20, 2020
Asked for blonde ended up with copper red
POSTED BY:
Jessica M.
January 20, 2020
In my profile I said I wanted to go to a lighter blonde. My color was sent and I ended up with copper red hair. When I reached out to my “color professional” Yvette I was told that none of their hair colors will lighten your hair that I have to do the lightening kit. I asked why I wasn’t told that up front when my profile specifically said I wanted to go lighter? I also asked why my hair is now copper red when that’s not even close to what I asked for and all she did was refund my money and said they could not fix it. The advertised personalized service for your color is not true. No one looked at my profile or specialized anything. And now I have a color I didn’t ask for and no way to fix it.
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel N.
January 19, 2020
My hair is the exact same color
POSTED BY:
Rachel N.
January 19, 2020
I have light/med brown hair and ordered a copper mahogany. My hair is almost the exact same color, maybe a tiny teeny bit more 'copper'. I also can still see my grays. Won't be using again
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Hannah D.
January 18, 2020
Not great
POSTED BY:
Hannah D.
January 18, 2020
The colour fades quickly and did not cover all my grey hairs.
Hannah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hattie T.
January 18, 2020
Ingredients
POSTED BY:
Hattie T.
January 18, 2020
I love everything about the eSalon system, except for the ingredients. After researching other options, I am changing to a similar product line with less toxic potential. Thank you for your service the last 6 months but for my health and my environment, I am leaving.
Hattie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We're always looking to improve our service and products!
POSTED BY:
Laurie P.
January 17, 2020
Custom color set
POSTED BY:
Laurie P.
January 17, 2020
The color was much better this last time. I would prefer even a bit lighter.
Is there a reason my hair seems dull and dry?
Laurie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
sandra R.
January 17, 2020
Disappointed
POSTED BY:
sandra R.
January 17, 2020
Color made hair very dry. Followed instructions but it didn’t come out as well as the first time I ordered
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Donna R.
January 17, 2020
Looks more pink than auburn
POSTED BY:
Donna R.
January 17, 2020
Could of bought a box at the store for a better fit.
Donna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica C.
January 17, 2020
I had asked for more red in my product and I don't think that happened.
POSTED BY:
Jessica C.
January 17, 2020
I just colored my hair with the new mixture yesterday and found it it was still just a very dull Brown. Almost no red at all and I am normally a warm auburn hair, as my profile photo shows. I know I mentioned this in my last review but it doesn't look like the color changed much at all with the second kit that was sent to me
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gloria E.
January 17, 2020
Not happy
POSTED BY:
Gloria E.
January 17, 2020
The color oxided in one week!! The color does not hole and turns orange.
Gloria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nena G.
January 17, 2020
Beautiful color but not enough gray coverage
POSTED BY:
Nena G.
January 17, 2020
The color itself was beautiful. I loved the way it made my hair soft and healthy looking. The only problem was it didn't cover the gray for longer than 2weeks. I even bought your color shampoo and conditioner.
Nena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
debbie
January 16, 2020
waste of time
POSTED BY:
debbie
January 16, 2020
After a long phone conversation with my colorist I am so disappointed with my color. I even sent a picture and they still managed to get it wrong. My color is way too dark and I do not think I could have been any clearer. Now all the money I spent on highlights is gone because of the color. So disappointed!!!!!
Debbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Priscilla - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Michele M.
January 16, 2020
Needs Adjusted
POSTED BY:
Michele M.
January 16, 2020
If you can look up the first order there were two colors in it, I think if the color was in between those two colors it may be perfect. The last order was too dark. Also when I’m out in the sun I get red and blond highlights naturally, maybe helpful to know. Thank you so much! I did upload a newer photo.
Michele - Thank you for your feedback! Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
POSTED BY:
Misty dawn R.
January 16, 2020
Where’s the copper?
POSTED BY:
Misty dawn R.
January 16, 2020
Barely any copper at all. Looks mainly dark blonde. Nothing like the beautiful dark blonde copper golden color 7.43 I chose.
Misty - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jenny K.
January 15, 2020
Equal in colour as the retail high street brands
POSTED BY:
Jenny K.
January 15, 2020
Nice packaging and easy instructions. However, outcome and results are the same as the highstreet retail brands so see no benefit more than the convenience to use the hair dye scheme.
Jenny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cathy P.
January 15, 2020
Color too dark
POSTED BY:
Cathy P.
January 15, 2020
The color I got did not match what I had picked out, it was extremely dark. I need to cancel the auto reorder but can’t get thru to a person to do it. Help!
Cathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Yolanda M.
January 14, 2020
I didn't received the products
POSTED BY:
Yolanda M.
January 14, 2020
I got charged for two months the order for December 2019 it said it was delivered on my front porch I never received anything the order for January 2020 did not receive nothing as well.
Yolanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marla R.
January 14, 2020
Great for grey coverage
POSTED BY:
Marla R.
January 14, 2020
Nice for covering grey. Unfortunately for me the red only lasted a few days.
Marla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan G.
January 14, 2020
Did not like last hair color
POSTED BY:
Susan G.
January 14, 2020
I do not want the same hair color as my last hair color. It was to gold and dark.
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lisa W.
January 12, 2020
Horrible
POSTED BY:
Lisa W.
January 12, 2020
This product made my hair so dry and it didn’t take to my hair! I still had gray roots where I part my hair and on my hairline by my ears! Box coloring is better than this!! What a waste of money
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
liz W.
January 11, 2020
awful
POSTED BY:
liz W.
January 11, 2020
i wish there was a below one star way to review my experience - i used product last time, color was so far off, i sent in pics, was dismissed by your colorist and had to go to a local salon and pay $80 to have it fixed.
Liz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
ELIZABETH D.
January 11, 2020
Color does not last
POSTED BY:
ELIZABETH D.
January 11, 2020
A first use, I was happy with the color but found it was gone and a bit brassy and almost orange by the end of the first week. I needed to fix it professionally, which defeated the purpose of an inexpensive at home treatment. Very disappointed.
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Monica P.
January 11, 2020
Not as impressive as it looks
POSTED BY:
Monica P.
January 11, 2020
Not impressed with this product. Besides the price I usually pay for my previous at-home coloring product, I don’t see the difference. This one is almost 3 times more expensive. So I’m going back to my old one.
Monica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lindsay B.
January 10, 2020
Poor Customer Service
POSTED BY:
Lindsay B.
January 10, 2020
Shipping has taken over a week and I have an event that requires a color refresh by Sunday. As a result, this delay cost me $120 in salon fees, and e-salon wouldn't even let me return the product for a refund. Not happy!
Lindsay - Thank you for your feedback. We apologize for the disappointing experience you had with our aerosol shipping times. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection!
POSTED BY:
Shelley P.
January 10, 2020
Unimpressed
POSTED BY:
Shelley P.
January 10, 2020
Color was NOT as shown. Never received a call from a colorist to discuss my initial color order, as advertised. It does not cover gray well. The only positive thing is the gal who canceled my future orders was very pleasant. Overall it was a bad experience and exactly like buying drugstore color. I'll stick with John Frieda color. It's a much richer color that lasts. I doubt my review will be published.
Shelley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kimber B.
January 10, 2020
Dull & Lifeless
POSTED BY:
Kimber B.
January 10, 2020
The color didn't come out as light as I wanted and made my hair just look dull and feel lifeless. My normal colorist had to correct the disaster on my head. Would like my money back and no more orders. Cannot find how to do that on the site so here is my first request attempt.
Kimber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Debra P.
January 10, 2020
Gray coverage
POSTED BY:
Debra P.
January 10, 2020
Did not have much gold tones this time plus it is weak covering the gray around the hairline for more than 2 weeks. Nice and easy covers better
Debra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nicole Q.
January 9, 2020
Too much red for dark brown
POSTED BY:
Nicole Q.
January 9, 2020
Was disappointed in the lack of gray coverage and how red my hair ended up.
Nicole - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
HELEN J.
January 9, 2020
Roots
POSTED BY:
HELEN J.
January 9, 2020
The new mixture for coloring my gray roots of December 11 came out like a auburn color was not dark enough and coloring my gray roots.
Helen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kara R.
January 9, 2020
Brassy roots but good color
POSTED BY:
Kara R.
January 9, 2020
Love the overall color but 1/4” of my roots were VERY brassy. I had to purchase root touch up from the store to cover it up.
Kara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jaselyn B.
January 8, 2020
Great colour but leaves hair sticky
POSTED BY:
Jaselyn B.
January 8, 2020
My hair is still sticky after almost two weeks. Also notice my hair seems a bit damaged. The colour is great, exactly what I wanted though.
Jaselyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jamie W.
January 8, 2020
Just No
POSTED BY:
Jamie W.
January 8, 2020
Was looking forward to going back to blonde. I’m naturally a medium blonde who dyes a little bit lighter and more golden and was hoping for something close to that but this is way darker. I’m not even sure I would call this blonde. Basically my hair is now a very boring shade of light brown. Hoping it will lighten some on it’s own and then I’ll be going back to Garnier Nutrisse Honey Butter.
Jamie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sandy N.
January 8, 2020
Darker
POSTED BY:
Sandy N.
January 8, 2020
I asked for a light brown color & somehow I ended up with close to jet black hair. Not sure how I’ll be able to go back to a lighter color without damaging my hair. Also when I washed my hair I noticed a lot of hair started to fall, the chemicals they sent smelled super strong, had to go outside in 20 degree weather because the smell was making me nauseous.
Sandy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
Mari - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth B.
January 7, 2020
Glorified grocery store box color
POSTED BY:
Elizabeth B.
January 7, 2020
This really isn’t any better than a store bought grocery store color. Smells terrible and damages hair. Avoid it.
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Angela M.
January 7, 2020
No change
POSTED BY:
Angela M.
January 7, 2020
I asked for more copper in my color and I received the same color
Angela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Marie M
January 7, 2020
Roots
POSTED BY:
Marie M
January 7, 2020
I just did my hair maybe 2 weeks ago, maybe even less and my roots are gray already. I don't know what is going on lately but I might as well go pay $10 at a beauty store instead of $27 @ month. Very disappointed!!! I may even cancel at this point....
Marie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Doreen W.
January 6, 2020
Order return
POSTED BY:
Doreen W.
January 6, 2020
I am returning the order received 01/06/2020 .
The box is unopened and the tracking number is
#9400 1102 0512 0028 0553 82. Please credit the account that was debited for this transaction and notify me when credit is complete. Also, please do not send any further orders as I am not satisfied with the product and its cost. I can get the same quality color from any drugstore.
Doreen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Victoria D.
January 5, 2020
Still not my match
POSTED BY:
Victoria D.
January 5, 2020
After 4 orders. You have yet to get my color right! I’m very disappointed with the outcome!
Victoria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Aaliyah A.
January 5, 2020
Was darker than the picture i selected
POSTED BY:
Aaliyah A.
January 5, 2020
I selected a color that had more red and gold tones to it but what i received was a more dark brown with a little red in it. So my hair didn't lighten nor did the dark color show up on my hair I feel i have wasted my money. I even sent in pictures of my natural hair for the colorist to work with.
Aaliyah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Danielle T.
January 5, 2020
Unhappy with lighter color
POSTED BY:
Danielle T.
January 5, 2020
Unhappy with the color, it was changed lighter without me requesting it. They won't honor refund.
Danielle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynn M.
January 3, 2020
Beware, horrible product
POSTED BY:
Lynn M.
January 3, 2020
I will not ever use this product again, nor can I recommend it. My hair has been damaged and was orange and falling out. This is not the first time I have colored my hair, I have been doing color on my hair for 30 plus years and this by far is the worst product. I had to have color correction done and now I’m working with my stylist to get my hair healthy again. The reason I used this product to begin with was I could not get in to see my stylist, well I will never make that mistake again. I will wait.
Lynn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachael B.
January 3, 2020
Straw-like!
POSTED BY:
Rachael B.
January 3, 2020
Having chosen a shade - dark blonde - to slightly darken my hair colour and add shine, I am deeply disappointed in E-Salon. Whilst the experience of “personalised” hair colour is tempting, I found that the dye made my hair very dry and actually made it look dull instead of lustrous. I am now desperately adding shine and conditioning treatments to undo the effects of the poor-quality dye.
Rachael - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
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