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When I stared with the company we worked on the color. It didn’t take long before we got the color I wanted and the softness and shine It was even better than I thought it would be. After several years passed something changed. My package was the same but not the results. Were different. Now my hair is dry and unmanageable. But my color stays the same. That’s the only reason I stay with the company. Ido not recommend this company to any one. Again my hair is so dry dry I could only keep it in a bun. Sad
Raquel - We’re truly sorry for any disappointment with your results. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Karen T.
September 5, 2024
Don't use
POSTED BY:
Karen T.
September 5, 2024
Been colouring my hair for 40 years this colour madr my scalf so itchy and sore
Hi Karen! We are so sorry to hear that. Please check your emails, we got back to you to help you further.
POSTED BY:
lucero del carmen E.
September 5, 2024
I could never dye my hair
POSTED BY:
lucero del carmen E.
September 5, 2024
I was very excited with your proposal for salon results at home, I sent reference photos where you could clearly see that I wanted copper (orange) hair, my colorist sent a brown color, I was disappointed but they offered to send me another color, it never arrived and in the package only the entry of the product appears on August 19, I bought the kit from the first days of August, a month has passed and my hair is still the same color, I already canceled my subscription, it was very easy, but it was still loss of money.
Lucero del carmen - We’re truly sorry that our color did not meet your expectations and your reformulated color did not arrive. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Stoyka V.
September 4, 2024
Colour is not what I want
POSTED BY:
Stoyka V.
September 4, 2024
Hello
The colour is red I don’t like l was looking for medium blond with pink
Kind regards
S V
Missy - We’re sorry to hear that you do not wish to try the color. Should you decide to try it, we hope to continue helping you find hair perfection! Please let us know if there is anything else we can do to help!
POSTED BY:
Kristen Z.
September 3, 2024
Customer service shipped out a week late then blamed on me
POSTED BY:
Kristen Z.
September 3, 2024
I knew I was going to have a tight timeline so I planned to have a shipment a month in advance. My custom color was shipped out on August 28th when I scheduled it for August 21st. Even with the 1-3 day processing time this was by all means late.
I was berrated and argued with by an unempathetic customer agent. I’m doing a cross country move and now am going to be 4 weeks past due by fault of esalons logistics. But yet have told it is my fault.
They will leave you high and dry
Kristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jan A.
September 2, 2024
Did not take care of the brassy red tones
POSTED BY:
Jan A.
September 2, 2024
I have used esalon and lot and the last three formulas all say they will fight the red tones and they simply don’t. Very disappointing. I think I need to develop a new plan.
Jan - We apologize that your hair color wasn’t what you expected. Not to worry, our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Madeline M.
September 2, 2024
Great kit- terrible communication with stylist- not happy with results
POSTED BY:
Madeline M.
September 2, 2024
I appreciated all the extras and how well the package is put together. Needed a second bottle though and had to make it stretch. I have shortish hair so that is something to note.
I’m upset about the color itself.
Hello Madeline,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Anadi J.
September 2, 2024
Pathetic color output
POSTED BY:
Anadi J.
September 2, 2024
I used the color on my hair before such an important event.I washed my hair after color and saw, that My roots were still all white and gave a red color shade just as henna.I was so embarrassed at the event as everyone was laughing on me that what I had done to my hair.And the hair became so rough and entangled. And most importantly the color output was zero as if it all just washed away.I had to apply my normal black color to cover the red shade ,just the very next day.Its too bad.Will never refer it to anyone.I deserve a refund.
Hello Anadi,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kristi A.
September 1, 2024
No Thanks
POSTED BY:
Kristi A.
September 1, 2024
It really made my hair a weird, unnatural color.
I hadn't even used the First box and the 2ns unwanted box arrived.
Kristi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email, so eep an eye on your inbox for more details.
POSTED BY:
Carina M.
September 1, 2024
Color is completely wrong
POSTED BY:
Carina M.
September 1, 2024
I don’t like to leave negative reviews but this color is nowhere what I thought I’d be getting and it’s way too expensive to be this far off. I don’t know what caused it, if it’s the color design or the product, but I was supposed to have a copper/auburn and my hair is basically maroon. My roots are almost black. I get color closer to what I want for $8 at Target, and now I’m stuck with this unless I want to fry my hair even more. Really expected better for the price. I hope this is a fluke because the premise of this company is something I really wanted to support.
Carina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Agne V.
August 31, 2024
Disappointed with the colour
POSTED BY:
Agne V.
August 31, 2024
The colour turned out to be nothing like what I ordered. I chose a colour similar to my natural, wanted to make it more bright snd vibrant, not to totally change it into a completely different colour. Very disappointed. Delivery also took a very long time. Plus point - easy to use and covers grey hair.
Hi Agne! We are sorry to hear the color didn't meet your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Julie A.
August 30, 2024
No shine
POSTED BY:
Julie A.
August 30, 2024
I was so excited to get my product but I'm so disappointed it left my hair color very dull looking with no shine at all. The kit was amazing!! But the product needs great improvement for me to use again.
Julie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Janice M.
August 30, 2024
Permanent color
POSTED BY:
Janice M.
August 30, 2024
I asked for no ammonia and they never looked at the last comments and proceeded to give me ammonia in my color. They change colorist all the time so you never have the same one so no one knows what the last one was doing. Will not continue using them.
Janice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rush
August 29, 2024
really unhappy
POSTED BY:
Rush
August 29, 2024
never changed any colour ,not enough grey coverage and chemicals in it lead way too much of hairfall.
Hi Natalie! We are sorry to hear your color came out darker than expected. Please check your emails, we got back to you to help you further.
POSTED BY:
Jill C.
August 28, 2024
Not what I expected
POSTED BY:
Jill C.
August 28, 2024
I ordered the color in light brown. I did a strand test, but apparently it wasn’t enough to show that it would turn my hair a dark auburn. It’s not a bad color, but not what I expected. I wanted to just cover the gray with my natural color, which is what I ordered. Usually esalon’s colors work out fine, but not this time.
Hello Jill,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janet F.
August 28, 2024
Gray coverage
POSTED BY:
Janet F.
August 28, 2024
I still did not get the gray (white) coverage I should get. I like the color but still had gray around the face line I should not have had.
Hello Janet,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Hello Dana,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Natasha D.
August 26, 2024
Disappointing
POSTED BY:
Natasha D.
August 26, 2024
When I put the dye in there was Alot purple, but after rinsing it was just a deep dark brown with no purple hue to it. Wasn't what I wanted. This dye cost too much to not get the results I was expecting.
Natasha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelly S.
August 26, 2024
Not the color I wanted
POSTED BY:
Kelly S.
August 26, 2024
Fortunately, I did a strand test before covering my whole head. I really did not like the new color mixed for me. 😢 I wanted a little more red color instead of all the brown but they removed all the copper color which was my favorite part.
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Rosa P.
August 26, 2024
Just okay
POSTED BY:
Rosa P.
August 26, 2024
Wasn't as happy with the color as I thought I would be, After 3 days I had grays showing again. I also noticed in the shower how bad it stripped my hair of any moisture. It didn't leave my hair feeling good at all. I however loved the convenience of the whole thing it just seemed easy to mix and apply. I did not like how long it had to stay on my head but hopefully it's because the stuff in it was more gentle (I don't know) sure did not smell that way. I am just being completely honest. There was nothing that made me think this was any different from store bought products besides the price being more expensive. I did like that they gave me the opportunity to try it before spending alot money on it. Not sure yet if I will keep purchasing.
Rosa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Charlotte G.
August 24, 2024
Excellent colour, but doesn’t last
POSTED BY:
Charlotte G.
August 24, 2024
I was excited to try this as I’ve been using box dyes since I was a teenager and had never quite found the right fit. The instructions are clear and the resulting colour is excellent and exactly what I wanted. But I’m sad to say by the time the refresher came around my whole head needed doing again :( not sure if it’s due to the summer sun or what but a refresher doesn’t quite cut the mustard. Disappointing.
Hi Charlotte! We are sorry to hear your color doesn't last. Please check your emails, we got back to you to help you further.
POSTED BY:
Amy M.
August 24, 2024
Missed the mark
POSTED BY:
Amy M.
August 24, 2024
Was the first attempt at a color change. It’s definitely more blonde with the added gold but I that canceled out the copper for the red in the photos I sent. It’s just blonde now, no red/strawberry at all.
I’d like to order early for the next try but would like to hear how you’d like to change it to fit the strawberry blonde color better. Thanks!
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Victoria N.
August 24, 2024
Blonde roots!
POSTED BY:
Victoria N.
August 24, 2024
I am unsure what went wrong but my roots are bright blonde now! This was supposed to be a darker shade than my last color but somehow something went wrong!
Victoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julie R.
August 23, 2024
Colour outcome
POSTED BY:
Julie R.
August 23, 2024
I was disappointed as it didn’t cover all my grey, I will not be purchasing again
Hi Julie! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
POSTED BY:
Anon
August 23, 2024
No change
POSTED BY:
Anon
August 23, 2024
If you have dark hair like me (very dark brown, seems black), I do not recommend. I wasted time and money. My hair colour did not change at all. I followed the instructions provided and videos yet no colour change for me. Also, it changed my hair's texture :/
Linda - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
Shannon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Simona Katarína H.
August 21, 2024
Disappointed
POSTED BY:
Simona Katarína H.
August 21, 2024
I was hoping to touch up my ginger roots.
Usually i go to the salon and get a nice orange like ginger color like really nice red head.
And now I just fucked up my hair with this custom color.
I filled everything in on how i would like it to be and in the end I am stuck with a fucking orange ish brown.
You can still see where i had my grown out roots and overall it’s not at all what i requested.
So just gonna have to go to the actual salon and not this basically more expensive online drugstore alike box hair dye 🥲.
Definitely do not recommend for ginger colours.
Maybe for brown or black but still it’s just like a normal box die and feels like it.
Simona Katarína H. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
POSTED BY:
Natalya S.
August 21, 2024
Tried it twice, wasn't nice
POSTED BY:
Natalya S.
August 21, 2024
I got the offer that came with 2 sets of color. The first application, I followed the instructions, and my roots actually ended up lighter somehow. It did make my overall hair shiny though. Tried the second application today, kept color on for 45 minutes, and my roots still didn't get to the "dark brown ash" color. I'm definitely going back to Madison Reed.
Hello Natalya,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Niharika N.
August 20, 2024
Hair color
POSTED BY:
Niharika N.
August 20, 2024
Unfortunately I'm not happy with the product. This did not cover my roots at all. First two times I thought because of my previous hair colour , but even after 3 uses still no coverage.
Hello Niharika,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jean W.
August 19, 2024
HATE
POSTED BY:
Jean W.
August 19, 2024
I’ve been in tears for an hour my colour followed to the letter of the instructions is hideous, it’s just vile, it’s going to cost me a fortune to get fixed , I’m going to have to strip it out several times it’s nothing like even the written colour diagram. My hair condition is now destroyed it’s dry as straw and only going to get worse.
Hi Jean! We are so sorry to hear you weren't happy with your custom blend. Please check your emails, we got back to you to help you.
POSTED BY:
Rebecca O.
August 19, 2024
Does not match or even near my color
POSTED BY:
Rebecca O.
August 19, 2024
This product is nowhere near the desired color. It made my hair bright light orange. I also haven’t used last time they sent this to me and I’m cancelling
Hello Rebecca,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alice F.
August 19, 2024
3rd TRY Still Not Right!
POSTED BY:
Alice F.
August 19, 2024
I'm so disappointed that this is so hard for them to get right. I've even sent pictures of the color I want and still they got it wrong. I'm not sure if I should even try again..
Alice - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Leah D.
August 19, 2024
Not great
POSTED BY:
Leah D.
August 19, 2024
I followed the instructions very carefully my hair came out with lovely roots and the rest of my hair lighter. bit of an expensive way to trial something out. The fancy personalisation was a nice touch but product definitely not. I’ll stick to my shop bought dyes
Hi Leah! We are sorry to hear your color didn't come out as expected. Please check your emails, we got back to you to help you.
POSTED BY:
Sabine P.
August 18, 2024
color leaked due to cap not closed
POSTED BY:
Sabine P.
August 18, 2024
Unfortunately, I can't use the color because the cap was not closed properly and had leaked throughout the box. I like to cancel my subscription and it's not straightforward.
Sabine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mireille K.
August 18, 2024
made my roots darker
POSTED BY:
Mireille K.
August 18, 2024
Hi, this was my first time trying eSalon. I was so excited to give this a try and was truly impressed with the way eSalon works. However, I just tried the kit that I was sent and I'm devastated. The color I was sent was too dark. it didn't lighten my roots at all!! In fact my roots are now darker (very dark brown). I can't find any customer support on this website, so i'm not sure how I can contact the specialist. I have an important work trip at the end of the week and I have no idea how I'm going to fix my hair by then. i have blonde highlights, with extremely dark roots now. Although I stayed away from coloring my highlights, i did notice that they got a little darker after I washed my hair. Please help!
Mireille - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Natalya C.
August 18, 2024
Medium brown which was Not for my hair unfortunately.
POSTED BY:
Natalya C.
August 18, 2024
My natural hair is dark brown. I got medium brown Made my roots light and my hair very dark, twice. First time I thought maybe i got wrong color, expressed my concerns and got a different formula which lifted my Roos but made my hair now almost black instead of medium brown. It might be just not for my hair type. Very disappointed since I had had high expectations from this product. I Will have to remove that dark color to dye my hair medium brown with a different brand I like, and should have stuck with.
Hello Natalya,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy M.
August 18, 2024
Terrible terrible
POSTED BY:
Wendy M.
August 18, 2024
Absolutely want to shave my head after color master adjusted my color. Horrible
Wendy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over the phone. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracey W.
August 15, 2024
Not happy with the outcome .
POSTED BY:
Tracey W.
August 15, 2024
Didn't cover my gray , and it doesn't look like anything changed !
Hello Tracey,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Paula T.
August 15, 2024
On the fence - still orange/pumpkinish hair
POSTED BY:
Paula T.
August 15, 2024
I decided to try this product as the box products gave my hair an cinnamon with a bit orange or brassy tone that popped up on occasion. I can't always tell by looking at my own hair, but I immediately noticed cinnamon along parts plus the first comment out of my sister's mouth was "your hair is orange." I ordered a darker color, more brownish with ash, not because I want brown hair but because I'd hoped it wouldn't have the gold tones that appear to turn orange/pumpkin/red tones. I'm not sure if I'll order again as the results are following the same trend. The color isn't horrendously bad, but it makes me nervous if I can't see all of my hair, wondering what everyone else sees, when I already dislike having pumpkin hair! I appreciate the dye cleaner as I ended up using it on my skin as well on the walls which were hit with past hair dye experiences. The box is nice, and the customer support dept. was responsive with very fast response when I emailed regarding my concern about instructions noting to use on my roots only (I'm not sure why just roots - they said I could use on all of my hair, but the sections other than the roots would be darker - I ended up with darker roots but not darker on the rest of my hair.). It seems like a good service though.
Hello Paula,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Holly B.
August 15, 2024
Good dye, but totally wrong colour match
POSTED BY:
Holly B.
August 15, 2024
I wanted a red to dye my hair in between salon visits. I picked esalon as all box dye for red hair is just vibrant red and I wanted my more subtle coppery tone. I matched to the copper I wanted and I was sent a root colour and lengths. My roots are now a totally different colour to my length. The roots look great, but the length is the bright neon red I didn’t want. I look pretty ridiculous if I’m honest!
Hi Holly! We are sorry to hear your color was different from you've expected. Please check your emails, we got back to you to help you further.
POSTED BY:
Elysia T.
August 14, 2024
Easy, good color coverage, just not the color I want
POSTED BY:
Elysia T.
August 14, 2024
Instructions are great - videos are amazing. It was so easy. Took me an hour, start to done and dry. My hair is so soft and shiny. Unfortunately I don’t love the color - the tone came out very yellow, almost orange on my natural blonde, which was my biggest fear. Hoping to find a way to get in touch with someone so I don’t have to live orange until my next color shipment. Contacting customer service is limited to phone during business hours or messaging my stylist for my next shipment.
Hello Elysia,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cecille W.
August 14, 2024
Can you say BRASSY?
POSTED BY:
Cecille W.
August 14, 2024
Turned my blonde hair Orange/ Brassy. I’m furious and wish I’d never heard of your company. I followed the instructions to the letter.
Hello Cecille,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Clair E.
August 13, 2024
Sent my roots orange
POSTED BY:
Clair E.
August 13, 2024
This colour sent my hair orange. A Demi permanent colour was sent to correct! I now have orange roots and dirty blonde hair
Hello Jennifer,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Nanay N.
August 13, 2024
Not fully covering my gray white hair
POSTED BY:
Nanay N.
August 13, 2024
Update:
After a day of coloring my hair (8/12/24) the color was totally washed out and I felt I have more gray hair. I wished I can send you an updated pic and vid of my hair to correct the color before sending to me again.
I followed all instructions including time but still not covered with the color I received. Felt it just wash the color away when I washed my hair. Tried for the 2nd time and still the same. After the 2nd order, I stopped already. I really like to use it because very convenient and easy to use but the color I think not suitable for me.
Hi Liberty! We are sorry to hear your color went orange. Please check your emails, we got back to you to help you further.
POSTED BY:
Janet B.
August 12, 2024
It didn’t color my grey at all.
POSTED BY:
Janet B.
August 12, 2024
I don’t really like this right now. It dodn’t color my grey at all. Going to let it dry and see how it looks but not sure if I will keep the subscription.
Janet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please reach out to us at [email protected] as your email is encrypted and you will not receive correspondence from us. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Alexis S.
August 12, 2024
Hair fell out
POSTED BY:
Alexis S.
August 12, 2024
My hair is now coming out in clumps. It’s a nightmare. And my scalp has itched for the past week. :(
Hello Alexis,
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Hi Emily! We are sorry to hear your color didn't turn out the way you wanted. Please check your emails, we got back to you to help you further.
POSTED BY:
Jody F.
August 9, 2024
Harsh for my once healthy hair
POSTED BY:
Jody F.
August 9, 2024
I had beautiful healthy auburn shiny hair. I thought I’d try this after hearing about, pckg so cute, easy to use, liked the color at first, but after first wash faded, not enough grey coverage and hair started falling out. Hair became frizzy and very dry. Will be returning second pckg that just arrived and canceled my account. So sorry.
Jody - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Hello Barbara,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Julie F.
August 8, 2024
Dull and lifeless
POSTED BY:
Julie F.
August 8, 2024
I wanted some of the brassiness to go down and what the result was is a very dull grayish brown looking color. I had actually noted that my first color was probably the best and to go back to that one.
I do not recommend ASH to anyone that is a light blonde.
Hello Julie,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary M.
August 7, 2024
Nice color
POSTED BY:
Mary M.
August 7, 2024
The reason I gave a rating of 3 is because the color only lasts 3 to 4 weeks. I was hoping for at least six weeks. Doesn't cover gray 100 percent. Positives are good customer service and everything needed is in the box. It is pricey because you have to add shipping cost. Honestly I get the same coverage from Clairol's nice and easy at half the price.
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Debra R.
August 6, 2024
Didn't cover gray
POSTED BY:
Debra R.
August 6, 2024
I love the color but it didn't cover my gray hair this time. I did everything the same. Mix together applied for 30 minutes. Rinsed used your shampoo and conditioner. Help
After being contacted by esalon, I am very satisfied with the customer service. Way to go esalon! Now 5 stars
Do not purchase if you have long and thick hair - I didn't had enough product to do my whole head even though I mention in the form that I had extra long hair + thick hair. I also send a note right after receiving the box mentioning that and the message I got back was:
"Your first order with us contained two bottles of hair color. One bottle for your roots and one complimentary color refresher for your ends. This was to ensure your first application of hair color was seamless from root to tip. And your future orders will contain one bottle of dye to use as a root touch up.
If you love the Custom Ends Refresher for your long thick hair, you can always log into your account to add it to your Plan. You can even select if you would like it to ship every 1, 2, or 3 orders!"
So I thought, ok, they read my email, I guess I should be good. Well I was wrong, color was blotchy and did not stayed in my hair. After 1st wach its like everything was washed away. Which would make sense if I didn't had enough product in my hair ...
Hello Angelina,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
I never recieved my hsir products ,you didnt send me them saying my hair was to dark but i sent you a email saying id lightened it. But i am yet to recieve my first order im absoutley in anger why its taken a month to send a hzir dye youve took thd money so please ,eighter send me my hair dye or replace my money back into my bank thank you mrs Maria Trivett
Hi Maria! We are sorry to hear you are waiting for your order, and the color was darker than expected. Please check your emails, we got back to you to help you further.
POSTED BY:
Rachael M.
August 4, 2024
Pretty Color NOT for gray coverage
POSTED BY:
Rachael M.
August 4, 2024
The color is beautiful, the packaging, instructions and little details are exquisite, but all around my roots it did not cover my grays, and even fully rinsed out of some places.
I am not new to coloring my hair, and made sure I had full coverage, left it in long enough, and rinsed with cold water.
Hello Rachael,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Deborah W.
August 3, 2024
nothing like the colour I was expecting.
POSTED BY:
Deborah W.
August 3, 2024
I’m no stranger to packet dyes and followed the instructions to the letter but I’ve ended up with a dark reddish auburn and not the golden strawberry blonde I asked for. Thank goodness it is the type that will wash out eventually or I’d be paying to get the colour removed. Very disappointed and now stuck with dark auburn hair all summer 😩
Hi Deborah! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Erain W.
August 2, 2024
I asked my colorist and specified in an email that I wanted the original color.
POSTED BY:
Erain W.
August 2, 2024
I took a break from coloring my hair and wanted the original color. In the email to my colorist I specified that I wanted to go back to the first color that I got from esalon... excited to go back I didnt even look until the dye going in my hair was very dark and didnt look like the first one. I went to my computer and looked and somehow there is pearl added in instead of golden. So now I have this color sitting on my head and have to wait it out, or go to the salon to get it fixed I am very disappointed
Hello Erain,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Ashley K.
August 1, 2024
Disappointed
POSTED BY:
Ashley K.
August 1, 2024
The color that was sent was not what I asked for. I uploaded photos of what I have currently and wanted to maintain. My roots didn’t match . I have dark brown hair and my roots were golden. I do not recommend using this site.
Hello Ashley,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! :)
POSTED BY:
Rebecca J.
August 1, 2024
Wrong color
POSTED BY:
Rebecca J.
August 1, 2024
I asked for a lighter shade of blonde and it came even darker than the last one
Rebecca - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Elisabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over the phone. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole B.
July 31, 2024
Easy to use, color was bad
POSTED BY:
Nicole B.
July 31, 2024
First I ordered the lightest ash brown, and my previous hair was pretty blonde. When I colored my hair it ended up being super dark brown, like espresso brown with red undertones. I was very unhappy, sent notes and photos, and was told it would be corrected. My next color was called dark ash blonde. Same results. Espresso colored brown hair. I don't understand why it is so dark. I've cried both times after I finished dying and drying my hair. I hate it.
Nicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Daria L.
July 31, 2024
Color mismatch
POSTED BY:
Daria L.
July 31, 2024
I think this was my last attempt with esalon. I ordered a permanent color’Ash medium to dark blonde’. I honestly don’t know where the ash tone was lost. The result is as orange as it could be. I tried to avoid warm colors and now I have it in my full length. I need to go to my colorist to fix this ‘disaster’. It’s simply unpredictable result - this is what you get with esalon palette.
Daria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marie E.
July 31, 2024
My hair is so dark .
POSTED BY:
Marie E.
July 31, 2024
The hair color that I picked is definitely not what's on my hair .This is not the haircolor I pick, My hair is so dark. I'm not happy, please help!
Thanks Marie Earles
Maria - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Billie S.
July 30, 2024
Not for me
POSTED BY:
Billie S.
July 30, 2024
I mixed the product per instructions. After dying my hair, the left-over product exploded and got all over my wall. This product does not work for me. The ingredients that are in the product I do not feel will be healthy for my hair and scalp.
Billie - We’re truly sorry to hear that! We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Renee F.
July 29, 2024
Totally different color than expected
POSTED BY:
Renee F.
July 29, 2024
My color was brown with undertones of red. It came out a very unnatural burgundy. I have reached out to esalon but I cannot find a response back
Hello Renee,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dawn R.
July 29, 2024
Disappointing
POSTED BY:
Dawn R.
July 29, 2024
I have used home dyes for the past almost 20 years and have never had such a disappointing result. There was not enough dye provided to cover the lengths of my hair despite me filling out the my hair is very long and thick. I tried my best to evenly distribute it, but it just wasn’t enough resulting in a patchy colour. The colour I chose was a dark auburn, but the resulting colour had a cool almost purpleish tone as opposed to the warm reddish tone I had hoped for.
Hi Dawn! We are sorry to hear your colour hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Luvimen O.
July 27, 2024
SCAM
POSTED BY:
Luvimen O.
July 27, 2024
I think this is scam, they don't have phone Number, I ordered last July 15 until now I have not received my order. I cannot contact them. Beware of this company.
Luvimen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Rose N.
July 27, 2024
Fast Fade
POSTED BY:
Rose N.
July 27, 2024
The greys really started showing again on day 5. I definitely need to try something else.
Rose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
OLIVIA G.
July 27, 2024
Wow
POSTED BY:
OLIVIA G.
July 27, 2024
I did my hair and have 2 different shades it looked different shade in the bottle but I thought maybe it supposed to be like that I would like to discontinue my member ship
Olivia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jammy
July 27, 2024
Not the color I wanted
POSTED BY:
Jammy
July 27, 2024
I'm really frustrated because I thought I was getting a personalized hair color, but instead, it turned out to be just a generic red color you can buy at any store. I specifically chose a copper brown color to complement my hair, but it ended up turning my hair red. What's worse is that it didn't have any effect on my roots – they turned almost black, which is not what I wanted at all. I was looking forward to having a new hair color this week, but now my hair has just become darker!
Jammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
jana Z.
July 26, 2024
I would like return my color and get refund
POSTED BY:
jana Z.
July 26, 2024
As I mentioned I do not like the hair color and it doesn't cover greys
My second color is even worse
The packaging, instruction and delivery time were great. It is just a real shame my hair colour stayed the same. so now I no longer have virgin hair, I do not have the colour that I desired and still have greys :-(
Hello Katarina,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Laura S.
July 26, 2024
Ruined my hair
POSTED BY:
Laura S.
July 26, 2024
I am absolutely devestated my hair is almost black at the roots and bright red at the ends !! I am in floods of tears my hairs ruined I will never ever use your service again and I will tell everyone I know to stay away from you ! I have an event tomorrow and my hair is absolutely disgusting too dark patchy vile horrible color I dunno what I’m going to do now 😢
Cherie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Scarlet L.
July 25, 2024
Roots and ends dont match - my hair is purple and red
POSTED BY:
Scarlet L.
July 25, 2024
I decided to try esalon as getting my hair done in the salon became too expensive. I sent photographs of my freshly dyed hair and filled out the questionnaire which was great and I was very excited to receive my colour, I had chosen Dark Brown (red/copper).
My colour came there was red/brown/copper in my root mix and only red/copper for my end mix and I did a test strand which came out quite red and I was concerned there was no brown in my colour mix. I messaged the support team to express my concerns about the lack of brown. I was reassured that the colour would be okay and decided to give it a go.
The result of the colour is that my roots are an unnatural red/purple and my ends are extremely red and I am very upset that it looks nothing like the swatch for dark brown (copper/red) on the website. I have also emailed the support team with images of my results.
Hello Scarlet,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandu W.
July 24, 2024
This is not working for me
POSTED BY:
Sandu W.
July 24, 2024
The colour didn’t came at all and my hair was dry and loosing after using this. I don’t need this anymore
Hello Sandu,
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sandra D.
July 24, 2024
Gray
POSTED BY:
Sandra D.
July 24, 2024
When I recieve your color it was so thick I could hardly use it my tempos didn't take the color, not happy with your product.
Hello Sandra,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Natalie P.
July 23, 2024
Was way too dark
POSTED BY:
Natalie P.
July 23, 2024
This is the 3rd colour I've had and there doesn't seem to be any consistency. First colour was too dark, second was good and now it's too dark again
Hello Natalie,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie C.
July 23, 2024
Chemical problem
POSTED BY:
Debbie C.
July 23, 2024
This color was defective I notice that the activater bottle was very warm I mixed the color with it and left the room for a minute Came back to find color Ozzie’s all over counter Very warm
Solution This has never happened with my previous orders I salvage what I could Coverage was no good
Debbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jermony W.
July 22, 2024
Way too dark
POSTED BY:
Jermony W.
July 22, 2024
Straight to the point. I didn't like the color, very dark. Now looking for ways to lighten and or tone up
Jermony - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Karen S.
July 22, 2024
Unscribed me plz
POSTED BY:
Karen S.
July 22, 2024
Plz unscribed me from the account, sorry I just cannot afford the payment every month so plz take me off the list , and yes I like your colours but cannot afford it right now , thanks Karen Sinclair
Karen - Thank you for sharing your feedback. We're happy to hear you're enjoying your custom color and have reached out to you to better assist.
POSTED BY:
Melissa S.
July 19, 2024
It was ok
POSTED BY:
Melissa S.
July 19, 2024
I’ve colored my hair in the past with store bought dyes and wanted to try something different. The process was basically the same as when I’ve colored my hair before and my hair is pretty soft and doesn’t feel damaged at all which is nice. However, the color itself is soooo wrong and odd that the top of my hair is lighter than my lengths even though the top of my head developed longer. I still saw some greys and I wanted a brown with ash tones, but it’s very red toned at my scalp and while less red as you go down my hair, however still has red tone throughout. I don’t want red tones at all which I thought the ash would help with. Not totally dissatisfied but not the results I was looking for either. I contacted them to fix the color so I’ll see what happens. If it doesn’t come out right next time I’m going back to store brand.
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Glendy M.
July 18, 2024
Not good
POSTED BY:
Glendy M.
July 18, 2024
Very expensive for a color that looks like walmart cheap colors . Not worth it the money
Hello Glendy,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Mandy N.
July 18, 2024
No grey coverage
POSTED BY:
Mandy N.
July 18, 2024
I was very disappointed because my roots came out much lighter than the rest of my hair and it did not cover my greys well at all.
Mandy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Heather G.
July 18, 2024
Missing product
POSTED BY:
Heather G.
July 18, 2024
I can not open the color for roots and ends refresh and the developer has been tampered with. The seal was not on the developer all the way and the bottle was leaking. I uploaded a picture on my profile. Opening the color did not work at all. After failing with grip strength I had tried pliers and a bottle opener and the lid of the color has not budged. I have decided to throw color and developer away to be safe.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Jody W.
July 16, 2024
Fried my hair
POSTED BY:
Jody W.
July 16, 2024
This was very harsh on my hair and made it very dry and frizzy
Jody - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jo H.
July 16, 2024
Not happy with colour
POSTED BY:
Jo H.
July 16, 2024
Found colour poor and didn’t last long which was disappointing
Hi Jo! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you.
POSTED BY:
Patty T.
July 14, 2024
Not blonde
POSTED BY:
Patty T.
July 14, 2024
When I colored my hair it was a light brown. Suppose to be a medium blonde. Hated it. Took weeks of washing to get it blonde again. However, I thought this was permanent color, should it wash out?
Patty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna W.
July 13, 2024
Extremely strong odour when rinsing
POSTED BY:
Donna W.
July 13, 2024
Made me choke/gag had to stop rinsing and open windows
Hi Donna! We apologize for the inconvenience during the application. Please check your emails, we got back to you to help you.
POSTED BY:
Sophie M.
July 12, 2024
No where near enough product
POSTED BY:
Sophie M.
July 12, 2024
I put in the directions as requested, and I got only enough to cover half my hair so disappointed! The custom colour is extremely dark much much darker than seen in pictures and I sent pictures of my hair off before as a start point! So disappointed
Hi Sophie! We are sorry to hear your color as too dark, and it didn't cover. Please check your emails, we got back to you to help you.
POSTED BY:
Natasha B.
July 11, 2024
Didn’t last
POSTED BY:
Natasha B.
July 11, 2024
My reason for leaving such a low review is because after using the color on my gray roots, then I also dyed my entire head after two weeks of Use the color has already started to fade. That is a huge disappointment to me since this is supposed to be Highly recommended for gray hair I did everything exactly as it was instructed to a T. And I hate to say, but I would not recommend this product to anyone who has really hard gray hair to hold color. That is just my opinion.
Hello Natasha,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angel K.
July 11, 2024
Color did not last long
POSTED BY:
Angel K.
July 11, 2024
Did not cover the grey hair around my face well and after one wash the color on top is already fading and showing some grey. I had high hopes but was very disappointed.
Hello Angel,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Charlotte M.
July 11, 2024
Made me go darker when I wanted to go lighter
POSTED BY:
Charlotte M.
July 11, 2024
I bought the dark blonde hoping to going a bit lighter considering I'm a light brown and its made my hair go darker. Not the happiest as it's gone in the opposite direction as to what I've wanted to go.
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