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Yolanda - We are so sorry to hear your first order arrived damaged! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
caitlin G.
November 13, 2024
too dark
POSTED BY:
caitlin G.
November 13, 2024
if i ordered black, i would’ve ordered it. way too dark compared to the colour i was shown
Hi Caitlin! We are sorry to hear your color was too dark. Please check your emails, we got back to you to help you.
POSTED BY:
Anu J.
November 12, 2024
Dissapointed
POSTED BY:
Anu J.
November 12, 2024
The most greys I have are framing my face, and the nape of my neck. I pay special attention to those areas when I colored, but the results were disappointing. My greys are all intact, though the ones on the top of my head were taken care off. I will wait to see how the next round goes. Maybe by changing from using the bottle to pouring it into a bowl and using the brush.
Anu - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Terri H.
November 12, 2024
SOOOOO Disappointed
POSTED BY:
Terri H.
November 12, 2024
The color is no where near what I ordered... I sent pictures dude.
Terri - expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kassandra I.
November 12, 2024
No blue or black in this pearl blue black color!
POSTED BY:
Kassandra I.
November 12, 2024
It’s red and brown, roots are now red, rest is a mohogany brown. My hair was dyed blue black previously. This is the second time I’ve used their color and both times it was red/brown. Garbage, don’t waste your time or money!!!
Kassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa C.
November 11, 2024
IT WAS TO LIGHT
POSTED BY:
Lisa C.
November 11, 2024
i PUTTHE COLOR IN AND DID NOT LIKE THE COLOR AT ALL IT WAS TO LIGHT FOR WHAT I ASK FOR PLUS i WAS NOT TOLD I WOULD BE PAYING $33.00 FOR NEW COLOR I CAN GET IT MUCH CHEAPER IF I GET IT ON MY OWN
Lisa - We’re so sorry to hear that the results of your color application was too light. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cindy R.
November 11, 2024
Not really custom
POSTED BY:
Cindy R.
November 11, 2024
I have tried to have my hair color adjusted multiple times and it just didn’t work. I wanted my natural red color, but it’s still more brown than red. Just pick the color yourself.
Cindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Angela C.
November 10, 2024
Way darker than what I requested
POSTED BY:
Angela C.
November 10, 2024
I don't know what happened, but the color that eSalon sent me is not what I requested at all. I wanted a nice, natural looking auburn color, and after dying my hair, it's *really* dark with hardly any red at all. I'm feeling really disappointed, as now I just have to wait 2-3 months for the color to wash out. Dark hair does NOT suit my skin tone at all, so this mix-up is very frustrating.
Angela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Deb J.
November 9, 2024
Hair color
POSTED BY:
Deb J.
November 9, 2024
I love the overall color but the one to cover gray and my face has a lot f orange brassy tones
Deb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
cj123
November 9, 2024
Many reasons
POSTED BY:
cj123
November 9, 2024
Absolutely no grey coverage. I picked a color darker than my current and it lightened my hair to the point of having roots within a few weeks. My hair has also been extremely staticky even after multiple masks, leave in conditioners etc. Would no recommend!
Collette- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cheryl S.
November 7, 2024
Dried hair out
POSTED BY:
Cheryl S.
November 7, 2024
Color is okay. Product dried my hair out too much and made it brittle even after a deep conditioner. Won't be using it anymore
Cheryl- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Corinne M.
November 6, 2024
Did not work on roots
POSTED BY:
Corinne M.
November 6, 2024
Spent 3 times the time dying my hair that I usually do, in order to make sure that I followed directions exactly to get the results advertised. Now that my hair is dry, I see my roots are very light brown where my grays were and my ends are a lot more black than they usually are. For 38 bucks a month or whatever this is insane. If you have gray or white roots , I do not recommend the product,as of now. . I've had better luck with cornsilk for $3. I'm so disappointed, More disappointed with the fact that , I waited for several weeks to try the first kit. As I have another kit on the way for $38 . I'm hoping that I received the package soon as I can try it just on the roots right away , maybe it'll work better I don't know. For now I'm cancelling my subscription, You just need to go to the salon for my kind of hair situation. At least with the inexpensive box dye, I could afford to do it every 2 weeks. The cheap stuff doesn't cover for very long but it actually did dye the roots. I'll try again when the root kit gets here, maybe I did something wrong , hopefully is the case. The first kit, I did the introductory offer, which was pretty inexpensive and I paid $10 for the alligator clips, cape and color bowl and brush so, not terrible. Hopefully the $38 I spent on the kit to just dye my roots is not as big of a bummer as I think it's going to be. Color Sonic by L'Oreal here I come
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Brenda G.
November 5, 2024
Not working
POSTED BY:
Brenda G.
November 5, 2024
I tried your product and it isn't working on my hair. My hair was brown two weeks after I used it.
Brenda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Liliya M.
November 5, 2024
My hair is ruined
POSTED BY:
Liliya M.
November 5, 2024
Now my hair is in nasty dark brown color..... thats the worst color I ever had.
Liliya - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Maura G.
November 5, 2024
This product is no good
POSTED BY:
Maura G.
November 5, 2024
I left the color on my roots for 30 over 30 minutes. It didn’t take. Now my biggest challenge is figuring out how to cancel my subscription!!!
Maura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Blanca S.
November 5, 2024
Grays
POSTED BY:
Blanca S.
November 5, 2024
I love the color, but it’s not covering my grays. Any suggestions? Do I need to try a different color?
Blanca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Diana S.
November 4, 2024
Horrible Colour
POSTED BY:
Diana S.
November 4, 2024
i used this product years ago...loved it unfortunately this time it turned my hair brown which it has been red for 15 years...
Diana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Miranda B.
November 3, 2024
Careless company with exploding products!
POSTED BY:
Miranda B.
November 3, 2024
I ordered black hair dye for all my hair. I was unknowingly sent 1 black bottle & 1 golden light brown bottle. So a week before my vacation i ended up with golden brown roots & top of head with very black waist length hair. Wanted it all to be black. & this was not my first time coloring before. Also before I could even finish getting all the color in, the roots bottle explodes all over my bathroom wall, counter, door, floor & myself from the waist down. I will never be ordering from esalon again!
Miranda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Irina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Danieh A.
October 30, 2024
Bad result
POSTED BY:
Danieh A.
October 30, 2024
I am not happy with the results! Gray hair is still showing
Danieh - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christy Lee F.
October 27, 2024
Damaged both times.
POSTED BY:
Christy Lee F.
October 27, 2024
923770 order was.damaged.just like the first. Have pics
601.395.5005
Christy - We're truly sorry that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, so please keep an eye on your inbox for more details.
POSTED BY:
Ronnie K.
October 26, 2024
Color made roots slightly orange
POSTED BY:
Ronnie K.
October 26, 2024
The color made my roots slightly orange looks awful
Ronnie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stella Y.
October 26, 2024
Color is fine, but my skin reacted
POSTED BY:
Stella Y.
October 26, 2024
For some reason, I have itchiness on my skin - hairline.
Stella - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Lisa G.
October 26, 2024
Poor coverage
POSTED BY:
Lisa G.
October 26, 2024
Couldn't tell I even colored my hair. Very disappointed.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anna H.
October 25, 2024
Nice colour, but doesn't work on my white
POSTED BY:
Anna H.
October 25, 2024
Great product, unfortunately it doesn't seem to cover my white well which is a shame as box colours from other manufacturers does, though they don't last either. The colour is lovely, but a lot Darker than I wanted.
Hi Anna! We are sorry to hear your color is not covering your greys. Please check your emails, we got back to you to help you.
POSTED BY:
Julie L.
October 24, 2024
Didn't work
POSTED BY:
Julie L.
October 24, 2024
My grays must be resistant to this color line. It didn't take. The odor is so strong, I had to shower with the shower door open and a fan in the bathroom. I'm sorry.
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kathleen M.
October 24, 2024
Color change
POSTED BY:
Kathleen M.
October 24, 2024
The 1st shipment that I received the color was great. The 2nd shipment which was supposed to be the same came out black. I don’t even know what to do with this color. I am going to have to pay a stylist a lot of money to fix this. I’m canceling my shipments.
Kathleen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Trista H.
October 23, 2024
This order was horrible
POSTED BY:
Trista H.
October 23, 2024
The combination of this dye and the light set completely fried my hair and turned it damn orange!!!!!! Every other order I’ve gotten was great, but not this one!!!! That’s enough to make me never want to come back again!!! So mad!!!!!
Trista - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandi S.
October 23, 2024
2nd Order messed up
POSTED BY:
Sandi S.
October 23, 2024
The is the second order in a row. No damage to the box but my developer is now all over the box upon arrival. I love the color of your products but I don’t want to order from here anymore. It is a waste of money, I can’t use your product.
Sandi - We're truly sorry that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jennie V.
October 23, 2024
Too dark color
POSTED BY:
Jennie V.
October 23, 2024
The color is too dark
A medium ash blonde or a color slightly lighter then that.
Don't look good with this color
Jennie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amanda B.
October 22, 2024
Modified formula for better gray coverage
POSTED BY:
Amanda B.
October 22, 2024
The root formula seemed the same but the ends formula was VERY STRONG SMELLING. I feel like the gray coverage was the same as last time (not ideal) but I can tell effort is being made to cover the stubborn gray in my root area.
Maybe double check and make sure the modifications were made to the right portion..?
Amanda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kaylea E.
October 21, 2024
Hair color
POSTED BY:
Kaylea E.
October 21, 2024
Didn’t work on my hair at all !nothing was dyed. Very disappointed
Kaylea - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Madison K.
October 21, 2024
Incorrect color description
POSTED BY:
Madison K.
October 21, 2024
My natural hair color is light blonde. I purchased the Dark Blonde 7.1 color. It looks like a light brown. The color I received and dyed my hair with was the exact same as my natural hair color. I had people even ask if I lightened my hair. Extremely unhappy with the product and will not purchase again.
Madison - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Allison J.
October 18, 2024
No change AT ALL!
POSTED BY:
Allison J.
October 18, 2024
This did not change my color at ALL! Just made my hair look more dull and dry. So disappointed.
Allison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elizabeth G.
October 18, 2024
Didn’t cover grays
POSTED BY:
Elizabeth G.
October 18, 2024
I was excited to try this hair color but I was disappointed that it didn’t cover my grays.
Elizabeth - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Frances M.
October 18, 2024
Horrible
POSTED BY:
Frances M.
October 18, 2024
I have a few boxes under my sink , I wanted simple black and this made my hair black with brown spots went back to Sally’s to buy what I use to and fixed it’s
Canceling subscription has been a hard process
Frances - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Judith B.
October 15, 2024
Definitely not ash blonde
POSTED BY:
Judith B.
October 15, 2024
Turned my roots a coppery orange. I had indicated in my order that my hair pulled red. That was either missed or not taken into consideration when compounding my formula. I did report this and customer service issued a credit for another kit. If this one meets the same results, I will go back to the $10 boxed color that gave a better result.
Judith - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Pearl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
NatalyH
October 15, 2024
Wrong color
POSTED BY:
NatalyH
October 15, 2024
Very disappointed with my purchase. I received regular brown color not one I pick up on site. Going to change color for my favourite without e -salon
Nataly -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mom2twins0626
October 15, 2024
Takes forever to ship
POSTED BY:
Mom2twins0626
October 15, 2024
Ordered on October 2nd, which is when my credit card was charged. My shipment was started a week later on October 9th. Still waiting as of October 15th. Not happy!
Mom2twins0626 - We’re truly sorry that your order has yet to be received. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Nicole T.
October 14, 2024
Medium blonde is to orange on me
POSTED BY:
Nicole T.
October 14, 2024
Still very orange -i have decided not stop using the products and go back to the salon.
Nicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jody K.
October 14, 2024
repeatedly tried to changed colour
POSTED BY:
Jody K.
October 14, 2024
I keep getting shipments, and more things added. This is despite my repeated attempts to at first change my colour, then cancel. Last shipment was leaking all over the box.
Jody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stacey C.
October 11, 2024
Not what I asked for
POSTED BY:
Stacey C.
October 11, 2024
You don’t go to a salon ask one colour and then get a different one so not sure why you thought you could do the same? Not only was the colour not what I asked for but it didn’t cover what I had unfortunately I didn’t realise I was in a subscription until too late but have now cancelled suggest in future you send what people ask and want not what you think
Hi Stacey! We are sorry to hear your color didn't meet your expectations, and for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further.
POSTED BY:
Pam P.
October 11, 2024
Color is too light..
POSTED BY:
Pam P.
October 11, 2024
I need color changed to a bit darker…the second order was dull and too light and felt like a semi permanent…
Pam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tammara J.
October 10, 2024
Second time I requested a color adjustment
POSTED BY:
Tammara J.
October 10, 2024
My color was changed and I provided specific instruction including the actual percentages of each color I wanted and for the second time I received the wrong color. Extremely dissatisfied! Cancelling and going to a hair dressor.
Tammara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Anna M.
October 9, 2024
The colour didn’t cover grey
POSTED BY:
Anna M.
October 9, 2024
The colour didn’t cover grey. It shipped automatically after months to the wrong address and I still can’t cancel the subscription.
Hi Anna! We are sorry to hear the color hasn't covered your greys, and for any inconvenience with your delivery address. Please check your emails, we got back to you to help you further.
POSTED BY:
Mallory M.
October 9, 2024
Not the color I wanted
POSTED BY:
Mallory M.
October 9, 2024
I really wanted to like this service as it’s very expensive to go to a salon nowadays, but the customer service and quality is not what I hoped it would be. I reached out asking if there was a place I could upload inspiration pictures to so my stylist could see what I was wanting. I unfortunately got an automated response saying to upload pictures of my current hair, which I had already done. I figured I would just go for it and see how it turned out without inspiration photos, but it’s not at all what I wanted. The idea of this service is great, but I see problems with the execution. I would rather save up my money and get it professionally done to ensure it’s going to look the way I want it to.
Mallory- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Ella B.
October 9, 2024
Wrong colour
POSTED BY:
Ella B.
October 9, 2024
I love the actual brown however I specifically said that my hair takes to red tones and wanted that counteracted yet my hair has now become very red which was the exact opposite of what I wanted. This makes me a lot more unsure of this company.
Hi Ella! We are sorry to hear your color hasn't met your expectations. Please check your email, we got back to you to help you further.
POSTED BY:
Melinda P.
October 9, 2024
Awful
POSTED BY:
Melinda P.
October 9, 2024
Not only was my color way too dark, they wouldn't even fix it. I just got an email stating I didn't send pic so they cannot help. I did send a pic and still received ZERO HELP!
Melinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teea
October 8, 2024
High hopes
POSTED BY:
Teea
October 8, 2024
Covers greys well but the colour faded quickly and was much darker than requested. It is difficult to maintain copper, but I expected a better lasting colour. I sent a request to change my colour as it was more red/brown than copper on my hair colour (even though I had sent photos of my hair colour prior); however, my account does not show any adjustments have been made to my colour and the next batch is on its way.
Hi Tara! We are so sorry to hear your color hasn't met your expectations, and you've not seen any changes done online. Please check your emails, we got back to you to help you.
POSTED BY:
Christine S.
October 8, 2024
Fiery dark red result
POSTED BY:
Christine S.
October 8, 2024
I normally use ammonia free hair dye like Herbatint or Naturlique. I decided to try esalon as colours look vibrant. The dye smells like ammonia-containing, damaged my hair and turned red, needed to colour with a different brand to be able to go out.
Hi Christine! We are so sorry to hear the hair dye hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Valori G.
October 8, 2024
Doesn't work
POSTED BY:
Valori G.
October 8, 2024
I purchased this off Instagram, I should have known better, but thought I would give it a try. I followed the directions, applied to my roots, and even though it went on very dark and I was worried, it did absolutely nothing to my hair. A huge waste of my time and money.
Valori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Gypsy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michelle D.
October 7, 2024
Nice colour, not so good for grey coverage
POSTED BY:
Michelle D.
October 7, 2024
The colour is lovely but unfortunately my greys still show. I followed the instructions and coated the areas that needed it. I will go back to box dye, cheaper and covers my grey!
Rebecca - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Rhonda S.
October 7, 2024
Scam
POSTED BY:
Rhonda S.
October 7, 2024
It did not color my hair and I did everything step by step. Wow just wow
Rhonda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Klaudia S.
October 6, 2024
Waste of time
POSTED BY:
Klaudia S.
October 6, 2024
First box I had the colour came out way too dark. That was May this year. Ok, no biggie I thought. They have free colour adjustment. So that's what I did, I asked for more copper, lighter shade. Less brown, earthy, more vibrant. Simple enough, right?
Except I waited 5, YES FIVE, months for that "colour correction" set. I just did it today. Nothing's changed. They literally sent me the same stuff as before. I haven't coloured my hair in between, to be able to certainly get the colour I wanted.
Yup, not going to happen apparently. I'm going to box colour. Smells more of ammonia, but at least I don't have to wait 5 months and come out with a wrong colour. Gingers beware! Unless you want your hair brown. Then you are in the right place.
Hi Klaudia! We are truly sorry to hear the reformulation took so long and didn't the color didn't change. Please check your emails, we got back to you to help you further.
POSTED BY:
Naomy F.
October 5, 2024
Not the color I wanted.
POSTED BY:
Naomy F.
October 5, 2024
I was wanting to go from dark brown to black and it never went black.
Naomy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diane D.
October 4, 2024
Custom color
POSTED BY:
Diane D.
October 4, 2024
The color is perfect but for the price the color should last longer!
Diana - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Sarah S.
October 4, 2024
Poor grey coverage
POSTED BY:
Sarah S.
October 4, 2024
I was very disappointed with the grey coverage of this permanent color. Color performed more like a semipermanent rather than permanent which I selected to ensure grey coverage. This product covered only about 25% of my grey with the other 75% transparent and clearly visible. The color was ash, however, the ash tone is not present the color was a copper/redish tone.
Sarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Stephanie M.
October 3, 2024
Orange roots
POSTED BY:
Stephanie M.
October 3, 2024
The colour didn’t do anything to my hair and gave me orange roots and I still have brown hair…
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Leah J.
October 3, 2024
Wrong color
POSTED BY:
Leah J.
October 3, 2024
It wasn't the color I had chosen the products good just didn't turn out right.
Leah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lianne J.
October 3, 2024
Good colour poor grey coverage
POSTED BY:
Lianne J.
October 3, 2024
Dyed hair and after first wash greys already showing so very disappointed
Hi Lianne! We are sorry to hear about your greys not being fully covered. Please check your emails, we got back to you to help you further.
POSTED BY:
Jennifer P.
October 3, 2024
too dark
POSTED BY:
Jennifer P.
October 3, 2024
I like the first color, I wanted it readjusted to cover the grays better. I dont like this color at all. I'm trying to steer away from such a dark tone but this went to just black
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Patricia D.
October 1, 2024
Color didn’t cover grays
POSTED BY:
Patricia D.
October 1, 2024
The package and the presentation outstanding, a beautiful color but didn’t cover the grays. I followed the instructions as noted but it didn’t work.
Hello Patricia,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. :)
POSTED BY:
Sindhoo O.
September 30, 2024
It damaged my hair so badly
POSTED BY:
Sindhoo O.
September 30, 2024
Color was good but my hair was so damaged I would rather never apply this to my hair again.
Hi Sindhoo! We are so sorry to hear your hair felt damaged. Please check your emails, we got back to you to help you further.
POSTED BY:
Judith G.
September 29, 2024
Colour change
POSTED BY:
Judith G.
September 29, 2024
My colour was almost the same as my natural colour but over the following weeks it turned a ginger shade which is most unpleasant & will take months to grow out. No mention of this happening was made when I purchased. I would never have used the product had I known. No warning was given.
Hi Judith! We are so sorry to hear about your color results. Please check your emails, we got back to you to help you.
POSTED BY:
Kailey M.
September 29, 2024
Came out light red
POSTED BY:
Kailey M.
September 29, 2024
I did this on virgin hair with highlighted ends. Instead of medium blonde I got a light copper red on the virgin hair and something like medium-ish blonde on the tips. Problem is it looks gross- roots aren’t supposed to be warmer/lighter than the ends. I followed the instructions and did the ends last, but seeing how awful it looks on the virgin part- the majority- makes me think whoever mixed the color (Samantha) just picked the wrong color. So frustrating. I do not recommend and I’m definitely not coming back. I need to book a real salon appointment now to fix this.
Kailey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jessi C.
September 28, 2024
Wrong Shade
POSTED BY:
Jessi C.
September 28, 2024
I order a medium blonde copper color. What I got was a dark violet red color, I had to go to my hairdresser to get some of it stripped out. Would've had better luck going to Sally's and getting color from them.
Jessi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jesse A.
September 27, 2024
Incredible presentation but mixed results
POSTED BY:
Jesse A.
September 27, 2024
So, I will preface this by saying it was fully my own fault for misunderstanding what colour I'd receive based on how dark my base hair was, but it is true that I wasn't satisfied at all by it. When I contacted customer service to express this, not only were they incredibly reasonable but upheld their colour guarantee promise and listened to all of my concerns. I do intend to try this product again and will most likely review then to confirm my thoughts, but solely based on this experience I would just want to inform anyone with about medium brown hair that this shade (medium brown red copper) will be very very subtle on you. Perhaps that's what you're looking for, but I truly just wanted to have a brighter red copper shade, which is why this is 3 stars. The packaging was as beautiful and well organised as the adverts suggest, the smell of the product was much milder than box dyes I've previously used and the texture of my hair did generally feel brilliant after. If you're scared of trying, definitely do give it a go but don't feel afraid to contact them concerning exactly what you want.
Jesse A. - Thanks so much for sharing your feedback with us. We're so happy to hear that you love our service and our Colour Experts could rectify this situation with a colour that will better suit your needs. We look forward to hearing more of your feedback in the future. As always, do not hesitate to contact us if you have any questions. Thanks again for choosing eSalon!
POSTED BY:
Tammy B.
September 27, 2024
Not as expected
POSTED BY:
Tammy B.
September 27, 2024
Don’t like the colour and the dry feeling it gives my hair. Also not happy that Klarna is showing that a payment is due for next colour when I have paused my plan and would like it cancelled altogether
Hi Tammy! We are sorry to hear your results are not meeting your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Kat B
September 26, 2024
Wrong color
POSTED BY:
Kat B
September 26, 2024
I asked for a lighter hair color because my hair always lightens during the summer. Turns Strawberry Blonde. It now is a true COPPER PENNY color, shiny and very pretty, but certainly not LIGHT, not Blonde, not Strawberry. Nothing like what I wanted. I am seriously disappointed in eSalon for the first time!!! I asked for a LIGHTER color! I’m not happy at all.
Kat - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carrie B.
September 25, 2024
Unhappy with how the color turned out
POSTED BY:
Carrie B.
September 25, 2024
I tried esalon because my sister has been using it for quite some time and likes it a lot. If you want a normal shade of hair then I'm sure esalon is fine. However, I was definitely looking for something more vibrant and had uploaded a picture to show my faded, brighter copper color. From the choice of esalon's pictures online it looked like my choice would match the roots I currently had and that I choose a bright enough color. However, my first warning that I would not like the result should have been the email from the colorist saying they wondered if I wanted to go even lighter because they were afraid the color I choose was too dark??? I said I would like the lightest copper possible based on the example I uploaded. The result was my hair went to DARK COPPER instead of light copper and even though the company offered me a free color because I didn't like how my hair turned out I have to strip this color out of my hair because I cannot use a lighter color as it currently is. Now I would like to say that the dark copper is a nice shade, and I've received a lot of compliments, but it is not what I wanted. I believe the colorist didn't include the right developer to lift my color more. The lady that used to do my hair used a higher developer. I know this for a fact because she told me and my color was much more vibrant/bright. She stopped doing hair which is why I decided to try this company.
Hello Carrie,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
POSTED BY:
Leslie S.
September 24, 2024
Won’t wash out
POSTED BY:
Leslie S.
September 24, 2024
I liked how easy it was to order a customized color and the cute packaging. The color was more or less what I wanted.
I got a demi permanent which is supposed to wash out after 24 washes.
However, it’s been 80 + washes using mostly clarifying shampoo, and my hair isn’t back to what it was. I’m pretty sure it’s permanently stained now which is not at all what I expected or wanted.
Leslie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
theresa B.
September 23, 2024
terrible
POSTED BY:
theresa B.
September 23, 2024
my last one here was way to black and burnt my head I have burn bumps all over the place I amnot happy at all I want a refund for this one .
theresa - We truly appreciate your feedback and sincerely apologize for your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carly S.
September 23, 2024
Not at all the colour i asked for
POSTED BY:
Carly S.
September 23, 2024
Luckily i did a strand test before applying this colour all over!
I mixed up the contents as directed and it looked very red...not at all like the colour i asked for. So decided to do a strand test....well im glad i did. My hair strand went BRIGHT RED!!
If i had applied this all over and ended up with bright red hair i would have been fuming!
Still not happy that i have paid for a hair dye that I can not now use
Hi Carly! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Cynthia R.
September 22, 2024
UNSEALED
POSTED BY:
Cynthia R.
September 22, 2024
I was so excited to get my Esalon Hair color. Well this is not what expected. Hair color was spilled all over! Total huge mess. I want a refund. Very unsatisfied.
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle O.
September 21, 2024
Wrong red
POSTED BY:
Michelle O.
September 21, 2024
I wanted to like this but no. First, the color was too runny after mixing. It was dripping down my neck. Second, I told the colorist to stay away from the bluish dark red. Unfortunately, that’s what I got. It’s way too dark and no bright red like I asked for. Third, the entire step where you have to mix the remainder of color with water and dump on your head then massage in…that was an entire waste of time and ended up being one big mess. Sorry salon, this is not for me. I’m going back to Madison Reed.
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ronelia L.
September 20, 2024
It was nice but
POSTED BY:
Ronelia L.
September 20, 2024
I was kinda disappointed with the outcome. It’s not the color I had in mind - dark brown and i wanted the lighter one. I was really excited with your products though.
Ronelia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Margaret H.
September 20, 2024
The developer leaked all inside the box!
POSTED BY:
Margaret H.
September 20, 2024
The developer leaked all inside the box, so I couldn't try this adjusted color formula to see how it came out. That was a waste of $35! Disappointed
Margaret - We're truly sorry that latest order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Miss C P.
September 18, 2024
Colour came out Black not brown or copper or red.
POSTED BY:
Miss C P.
September 18, 2024
I've been with esalon for a while now and never had any previous issues with the hair dyes I have had so this is a first.
I opted for a colour change dark brown copper red which was agreed with the colourist.
Put this onto my hair within 2 washes the red faded and left a cool dark black overall colour on my hair (not happy to say the least) Black hair does not suit me or my skin tone.
Sent an email via customer services, no response, rang the customer services explained the situation and how unhappy I am, the person who I spoke to was rude, no customer services manners/skills at all (work on that)
I was then offered a free colour which I declined no red colour is going to sit ontop of black hair so your alternative was not accepted, I asked for a refund which I was granted, however due to your mistake and how unhappy as a consumer I am you should of as well offered me a gesture of goodwill, which you did not do.
Poor customer services.
Unhappy customer due to the colour not being correct I can even upload you a photo of the black hair if you like to show you this hair dye is not the colour its suppose to be (black) which I did not order black.
And long time to deal with my enquiry had I not chased it up myself.
I do not recommend this esalon any longer due to the faults listed above and poor customer services.
Mia - We truly apologize for any delay. We have reached out to you via email so, keep an eye on your inbox for more details.
POSTED BY:
Sinead M.
September 16, 2024
Still no sign of order
POSTED BY:
Sinead M.
September 16, 2024
Order placed on the 1st of September apparently shipped on the 6th and still no sign of it. Can’t get in touch with customer service and tracking details not working !!
Hi Sue! We are sorry to hear you didn't like the color. Please check your emails, we got back to you to help you.
POSTED BY:
Saraletha S.
September 16, 2024
NOW I'M BALD
POSTED BY:
Saraletha S.
September 16, 2024
I woke up the next morning and had a big ball spot in the top of my head. Had to cut all my hair off because I couldn't cover up the bald
spot it was so evident. I did not want to go bald. Now I have to walk around like this wigs are too expensive.
Saraletha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
C DKC
September 15, 2024
missing material
POSTED BY:
C DKC
September 15, 2024
Nice color and items received on 1st purchase HOWEVER, just received 2nd purchase last week and went to start my hair day before work, and one of the items that helped me a lot was the application brush. Unfortunately, there was no application brush sent this time so, not sure that I'll keep getting this product if I cannot depend on receiving all of the items.
C DKC - We truly apologize for the Tint Brush issue. We have reached out to you via email, so keep an eye on your inbox for more details.
POSTED BY:
Beyza K.
September 15, 2024
Color didnt match with my natural dark brown color and grays are not covered
POSTED BY:
Beyza K.
September 15, 2024
I have a dark brown hair with few grays which is the reason i dye my roots mostly without full coverage. The amount of the product included in the set is more than i needed and i put everything in the color bottle into developer i had to use it all at once. I should have combined the color and developer outside of the developer’s bottle. But then i had select roots coverage only so I thought the amount would be customized for that too. I could definitely used it two times then could have been well worth assuming it actually worked. I ended up having a red hue in the roots and where i used rest of it randomly in my hair i have now dark red highlights without any coverage in grays. I added a note and pictures for my second order as I still want to give it a try and if it works better this time i will update my review and continue my subscription. Otherwise i will have to cancel it. Also i added the new root concealer like a powder one with my order which is completely useless for $18. It doesnt stick on the hair itself but the scalp only. I end up having a big dark mark in my scalp while grays are visible and looks so obvious. System doesnt allow me to submit a review for that item.. but wanted to mention about that here as i had high expectations based on its price. Overall the box the set comes in very appealing made me feel very special and the root concealer comes in a high end durable container with a mirror but both items in my order didnt meet with my expectations. If it worked i wouldnt care about its high end price too but if i will end up wasting my time and money without satisfying results then no reason for me to stay as the customer. I will come back to provide an update after I receive and try the color set with the requested updates to the color.
Beyza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Helen A.
September 14, 2024
Different custom colour delivered then requested
POSTED BY:
Helen A.
September 14, 2024
I ordered a copper all over colour to cover previously highlighted hair. I received a golden brown for roots only. Will not buy from eSalon again.
Hi Helen! We apologize for any misunderstanding with your color. Please check your emails, we got back to you to help you further.
POSTED BY:
Gina F.
September 13, 2024
Disappointed
POSTED BY:
Gina F.
September 13, 2024
Just got my package today. I was so excited until I opened the package the dye was spilled all over the items inside the box! I only gave one star to place the review. Otherwise I’d give it no stars.
Gina - We truly apologize that the hair color bottle leaked. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jennifer M.
September 13, 2024
My shipment was completely destroyed
POSTED BY:
Jennifer M.
September 13, 2024
Came home to my package today and it had been crushed and leaked soaking through the box. I’m going to have to consider buying products locally. A complete waste of my money. Very disappointed.
Jennifer - We're so sorry that you received a damaged order. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Zaina S.
September 12, 2024
It’s not covering my grays well
POSTED BY:
Zaina S.
September 12, 2024
This product was amazing at first but that couple of orders I’ve been applying it intensively to my grays and it’s not covering well. My hair turns into this brassy ugly brownish shade after two weeks.
And yes, I use the protective shampoo regularly, stopped using any other products.
Sadly going to cancel my hair color membership as it’s not working well for my hair
Zaina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Erin P.
September 11, 2024
Looked great at first
POSTED BY:
Erin P.
September 11, 2024
Easy to use set with the perfect amounts and was really pleased with the initial colour. Unfortunately it faded from darkest brown to an orangey colour and now I’m finding it hard to cancel. Ita a great idea but I don’t recommend
Bonnie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kimberly G.
September 11, 2024
Worse hair color EVER
POSTED BY:
Kimberly G.
September 11, 2024
I’m a natural blonde. I was sent an email that they were adjusting my hair color. I did exactly what I’ve done numerous times. I got out of the shower. My hair is almost black/brown/gray. WTH. I called them very upset. I can’t leave my home. I’m so pale my hair is way too dark. Someone definitely didn’t know what they were doing by adjusted my color from a blonde 7 to 10. I have court Tuesday. This better get straightened out. Don’t EVER adjust my color ever again. Screw your suggestions lady.
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
YVETTE M.
September 8, 2024
SHIPPING TAKING AT LEAST A WEEK!!!!!
POSTED BY:
YVETTE M.
September 8, 2024
I began my journey with this company during Covid. The past year (more/less) has been taking at least a week to ship out my order. I sometimes call and order a couple boxes because you are unable to order more than only 1 box online. I love my color but the shipping is super frustrating!!! I'm hanging on by a single strand eSalon. Do better!!!!
Yvette - We’re truly sorry for the delay in processing your orders. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julie N
September 8, 2024
Used to be good
POSTED BY:
Julie N
September 8, 2024
This product used to be good. The quality got worse. The actual color that they sent me changed without me making any adjustments to my order. The website won't let me quit, and now it feels like another horrible online experience after years of being a reliable resource.
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jenna M.
September 6, 2024
I requested brighter
POSTED BY:
Jenna M.
September 6, 2024
This is very dull with a hint of red. I was thinking more Addison Sheperd from Gray's anatomy or a brighter and bold red brown with still warm undertones. It just looks light brown to me with a hint of red in the sunlight.
Jenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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