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LOVE U GUYS & GALS !!! YOU ROCK & ROLL !!! I’m in love with my personalized box, BUT, first-time around, my ‘SHAKE, BAKE & TAKE’, did NOT do my gray roots very well, and/or, had lacked in all-over richness, dimension and coverage. Your Customer Service Rep, (Johnny), and/or, one of your ‘Color Doctors’, (Jennifer), were just ABSOLUTELY AWESOME in following up with me, with such a HUGE SENSE OF URGENCY in such an EXCELLENT and TIMELY MANNER, and PATIENTLY EXPLAINING and providing me with all the alternative ways to resolve my questions and concerns !!... I LOUDLY APPLAUD and appreciate YOU - Thank you for the FANTASTIC CUSTOMER SERVICE; Couldn’t believe some of the website consumer reviews, until experiencing it for myself - WOW !!! ...It’s so refreshing to witness your optimal turn-around time and expertise in customer satisfaction... Not too many corporate businesses out there anymore with such precision in making people feel highly satisfied and KEEPING them happy ! So excited this 2nd time around, in reaching my desired results and I DO THANK YOU for issuing me an account/color credit and working with me to get it right...Can’t wait to get my 2nd box !
The color was good. It colored all of my hair, which is saying a lot because I have really long hair and usually have to buy 2 boxes of store bought color. I liked the color, it's all evenly colored. The only thing I didn't like was how overwhelming the chemical smell was.
The custom color was pretty spot on but bright in the beginning. The color application was challenging to do myself. I have in the past done my own hair but never the roots then secondary color on the ends. It was overall a good experience.
I finally got brave and applied root color. had a lot of color left over...is that right?? Was I suppose to apply all of the color? I only applied to my roots. Was I suppose to color all over???
Esalon has definitely given me exactly what color I want each time. I have had some horrendous experiences (even in salons). They have been very receptive to my change requests as well. It always looks totally natural and I get tons of compliments. The only reason I didn't give this product 5 stars is the amount of plastic waste I have at the end. It comes in a box and inside the box are more boxes, bags and molded plastic for each product. I feel really bad about how much I am putting in a landfill because the plastic is not labelled for recycling, and there is a lot of it.
brought my color kit in for my stylist to apply. She uses a very high end Italian product normally. She was quite pleased with the color and the completeness of the kit. Only negative was that she felt it was too high in ammonia content.
It took 3 times to get my color right simply because my grays are as hard-headed as I am! When I gave up on the 2nd try of trying to get it right, customer service reached out and offered me one more try for FREE and clearly third times a charm cause now I'm feeling like JLo!
I appreciate a process where a stylist works with me to tweak my color. I’m now three weeks in and am just now starting to see the return of greys at my roots, which is not bad. I would have rated a 5, but I believe I requested the brush and bowl option last time yet received the bottle applicator. Still, loving the products and service!!
Well the color was beautiful; however it was just a little lighter than I was expecting and the coverage of my gray wasn't as good so will upgrade those things when I make my next order.
I do still love this but, maybe a touch darker but not as dark as the first one. This way the highlights will still be natural but, a bit more noticeable.
This was my first colour and I had a overall good experience. My rating would be closer to a 4.5 but that's not an option =p. The reason I am not giving it a five because it wasn't exactly the colour I was looking for but I'm confident my next order will be. I would have liked just a touch more copper to my dye. Other than that, the coverage was great, the shade value was almost the same as my natural shade value and the tone was just enough to give it that natural red I am looking for. Next time I'd like a bit more golden and a bit more copper. The conditioner left my hair feeling soft and silky afterwards so I didn't have that just dyed feel. I'll be setting up reoccurring orders and recommend to everyone!
Application instructions were clear and easy to follow. I had everything I needed and the color turned out beautifully. My only complaint was that it irritated my scalp quite a bit.
Natural redhead going white/gray, especially around my face, and makes me look older than I feel. Scared about getting a brassy, fake-looking bizarre red color, and even more scared to do it myself. It was a little harder than I thought it would be, and honestly I have no idea what the back of my head looked like at any point. Some instructions were a bit vague for someone like me who has no idea how this works, but I muddled through. I have A LOT of hair that is thick and long, so the sectioning thing was difficult to maintain. For about 2 days after, I was wondering if I had made a huge mistake, but on day 3 and after washing it a few more times, my hair is absolutely fabulous. It is not one flat color but instead has lots of dimension. It is shiny and healthy looking, not fried and crunchy. I don't yet know how the root camo spray will cover new growth, but my experience so far indicates it will be good. For a first-time-do-it-yourselfer and purchasing a mystery color on-line product, this could have been a disaster. It wasn't - I'm thrilled and excited to continue. Perfect results for me!
I would like to give 4,5 in rating, but since I cannot do that I rate it 4.
I am not sure, but I think I would like some more golden colour in it yet.
I will send photos.
I loved the color and easy application. It looked great I was very pleased. However it started to wash out very quickly. Started noticing grey strands 1 week after treatment.
I have waited a long time before doing this review because I wanted to see the results from this and another mail order color.
I was very leery of trying this and figured it was going to be just like all the store brands.
Boy was I wrong. The developer smell is extremely strong, but the results are worth it. The one thing that truly impressed me was how long the color lasted. I went 6 weeks before it really looked like it was fading. I tried the other mail order coloring (MR) and although I loved the color and the almost non existent smell, it faded quickly.
I would rather deal with a strong smell and be able to go longer between colorings
I just was a little confused where it says to do one side for 15 minutes and then you start the other side and do that side for 15 minutes so then the first sight is already 15 minutes longer it's just confusing
The first kit I received, was just a little too dark for me and not enough auburn. I sent my concerns in and the next kit turned out great. I think I left the color on too long, but after several washings, the color is now just the way I want.
The color was a little dull and I had some hair fall out. ESalon did give a courtesy to try a second time. I might need a semi permanent color, I am going to let them help me decide. Worth giving it another shot! Very friendly customer service.
I have received some good comments and people noticed right next day. But my grey hair, roots start showing after 2 weeks. i follow the instructions on the booklet, but i might have done something wrong. otherwise, i would give a 5 stars. thanks.
The product comes very attractively and thoughtfully packaged. Color comes out true to my request.
It doesn’t last really much longer than any other color I’ve used, but it it’s just as lovely as the salon color I paid 4x as much for & the salon color didn’t last as long as the esalon color!
They reviewed information and the picture that I had provided, the color I wanted was in their opinion not the best choice. They sent me a color which they felt would be suit. It was dark blonde, I was skeptical but applied it. They were on top of their game, it was a better choice and I actually like it.
I love the color but it doesn't make my hair look copper. It makes it look reddish/ brown.
The instructions were very well broken down and easy to understand in detail.
I was slightly hesitant because what appears on a screen isn’t always what matches in real life. After contacting the color specialist and describing what I want, they sent the perfect color. It was easy to apply and weeks later the color still looks great. (Which when red tones fade its normally orange. This isn’t at all.).
My hair is always brassy after I color it and I hate that. I let the colorist know this was a problem and with the color they made for me my hair is not brassy at all. My hair is soft and does not seemed have been damaged by the color. It has been a few weeks since a colored and I still really like it.
I’ve never done my own roots and was terrified that I had chosen the wrong color. Much to my surprise it was a great color match! I had to have my husband help me with the back 😂 but I will get better with practice.
I followed the directions, but got a lot of gray still showing through. I don't have a ton of gray hair, so to see these strands at my part and also throughout was disappointing.
I cannot believe the lushness and depth of my hair color. I have not been able to get this perfect a match to my roots and natural hair color even in a salon. I have told everyone I know about this. I used to spend hundreds of dollars on one salon visit. Never. Again.
Seems like when I completed my color it was too red. Seem to calm down about a week after. I was born with a lot of reds in my hair and wish I could figure out how not to have it. But, I do like the grey coverage a lot.
Goes on very dark brown except the greys on top are golden red brown. Lighter than rest of hair. Even left it on longer by doing 1st. Color always lightens up by 2nd week. All over. Then turns blonde gold.
Roots had the depth of the golden blonde I wanted. Did emulsion directions. My hair is very long and I know there’s only so much you can do. However, my ends, top layer of hair are still a bit washed out grayish looking, also around face line where I have a lot of white/gray hair. I’m just looking for a bit more depth of color in those areas, if that’s even possible. Underneath those areas are perfect.
I like the color but could be a little lighter. Also my hair has grown and not enough product to go on all hair. But your product is Awesome. I Love how long it last on my hair. Great with the grey also
I like the eSalon color system. I noticed that my scalp wasn't dry and flaky after using eSalon color. Other color kits have made my scalp really dry but I've not experienced the same with eSalon. However, it seem like my grey roots started showing after about 2 weeks following my color. Not sure if it's normal. This was my first time using eSalon color. I'll see if there's a difference with my next application.
I really like my color and gave it 4 stars. The only hiccup I had is in my side burn area of my hair line. The color seemed not to last through a couple of washes and the gray began to show. I only colored roots so had really applied a lot to all root areas. I still enjoy using product and will continue to color my hair.
The initial order was very pleasant surprise color was great but with the new order discount I was extremely happy...but next shipments are a bit pricey for me
I’m happy with this product. I wish it smelled better. I believe some of what I’m not happy with was user error. I’ve never dealt with 2 different colors at the same time before. Could not figure out how to pin up the hair I colored first on my roots without getting that color on my ends. In all now that it’s finished and dry it might have been a better overall color had I not worried about that so much. I’m hoping with the tweaks I have asked for in the color and practice on my part this will work well.
At the very 1st I didn't like the product. In the shower and the first 2 days my hair seemed drier then normal. But now that a couple of days have gone by my hair actually looks and feels better then it has in a long time. The color is a little more red then I care for but other then that I just love it. It has depth and covers the gray so much better then the box kind. It looks a lot more natural then it has in a long time. I have been coloring my hair for almost 30 years and this is the best color it has ever had. I just spoke to soon the 1st time.
Was darker than the rest of my hair so I still had “roots”, but it blended the new gray hairs well so I can next use it all over instead of just roots for a more consistent color.
I've been a client for a few years. I absolutely love my color and always get tons of compliments.
Here's my dilemma... I wish you guys would sell messy bun extensions (real hair would be awesome) that I could esalon in my shade of red. I can't find one that matches my color. I think there would be a good market for it.
Customer service for ordering was great but unfortunately the end result was lackluster. After following the steps provided word for word the top of my head (roots) is blonde while the lengths of my hair is copper blonde (which was the goal color)
I wasn't happy with the grey coverage with my first order. My team made a suggestion and added an extra colour step at no charge. I love the slightly darker colour and the grey coverage was better. It lasted longer than the colour from my last salon trip. This is a great idea.
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