Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
My first time i tried e salon filled out the questionnaire my biggest problem were reds and brassy tones that i didnt like so i gave it a try and it was just as bad as store bought hair colors was not happy at all
Elaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teresa G.
June 21, 2021
Too dark!
POSTED BY:
Teresa G.
June 21, 2021
The color is still too dark. It said not to do my ends, just my roots. Well my ends are now lighter. 😞
Teresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michelle E.
June 21, 2021
Meh on the gray coverage
POSTED BY:
Michelle E.
June 21, 2021
Loved the color itself. But it didn’t cover the gray any better that the cheaper drug store brand.
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jayne D.
June 21, 2021
Washes out and does not cover grey also made my hair brassy
POSTED BY:
Jayne D.
June 21, 2021
I’m most unhappy your first box washed out and didn’t colour greys so I had to buy a colour in the meantime you sent me a free one which I couldn’t use straight away as I had just coloured my hair. Before I had chance to use it another one arrived which you charged me for I tried again but it still washes out after a couple of washes and does not cover my grey but worst of all it has made my hair brassy
Jayne D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathleen B.
June 21, 2021
Didn’t cover Grey very well
POSTED BY:
Kathleen B.
June 21, 2021
Followed directions but hair still has grey/white. Doesn’t look very good
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jill P.
June 21, 2021
Wrong colors sent
POSTED BY:
Jill P.
June 21, 2021
I spoke with someone about my hair and what we should do with the color. She had me do 2 Demi colors and they were not even close to the colors we spoke about. I look horrible and now I need to go to a salon and get it fixed. I will never use this service again.
Jill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jeanette C.
June 21, 2021
Gray hair coverage is not good
POSTED BY:
Jeanette C.
June 21, 2021
I’ve followed the instructions for many years and even adjusted the process times to 45 minutes per esalon’s recommendation but my hair color no longer does a good job with covering my gray hairs and hair color washes off within 1 week of coloring.
Jeanette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sarah B.
June 20, 2021
Much too dark
POSTED BY:
Sarah B.
June 20, 2021
I was happy with the first order I got but my second order which was to top up my roots is much, much too dark. It looks awful, I'm going to have to go to a salon to get it fixed
Sarah B. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kathryn V.
June 20, 2021
The smell is unbearable! Cancelling!
POSTED BY:
Kathryn V.
June 20, 2021
It smells so bad, worse than a salon. I'm going back to Madison Reed.
Kathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracy C.
June 20, 2021
Color
POSTED BY:
Tracy C.
June 20, 2021
My color is still dark copper. None of the dyes have worked to bring me back to my color medium blond. Will not be ordering this product again.
Tracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cynthia S.
June 20, 2021
Disappointed
POSTED BY:
Cynthia S.
June 20, 2021
For some reason the color did not stick as well this time. It was not as rich as the first time and did not last. It seemed to wash out and I do not wash my hair that often. I made sure not to have any product in my hair also before coloring.
Cynthia - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
Ines - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patricia R.
June 18, 2021
Awful
POSTED BY:
Patricia R.
June 18, 2021
This is not a good color for me. I am trying to figure out how I can naturally get this color off my hair.
Patricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Candace E.
June 18, 2021
Gray cover-up
POSTED BY:
Candace E.
June 18, 2021
I love the color just not liking the number of days I am getting for the gray cover up doesn't seem to last longer than 10 days and I know we made an adjustment
Candace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
jorge M.
June 18, 2021
Color off
POSTED BY:
jorge M.
June 18, 2021
This second same order# was off on the color. Not at all the same as my first. Too much Red in it.
Jorge - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Deanne B.
June 17, 2021
Good at first…
POSTED BY:
Deanne B.
June 17, 2021
The first set sent was great. After that every bottle turned my hair a different colour and I ended up going on holiday looking like Ronald McDonald! (Yes there were tears!) I still have two bottles that I had pre-ordered. I will not be using them and have gone back to my original brand. So disappointed as the first one was a beautiful colour.
Deanne B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristina S.
June 17, 2021
Good concept, bad coverage!
POSTED BY:
Kristina S.
June 17, 2021
This is my second time trying this hair color set out. I waited a year due to thinking maybe postpartum hormones were a factor but I don't find that to be the case. The first time, it didn't touch my very few grays. I went a darker color so I expected this to work. Aside from the horrific, eye burning smell, it didn't touch my grays. A year later, since my hair girl was put out of biz due to COVID, I decided to try again. This time, the awful smell was still there and my few tiny grays were only magnified by the copper in the color I chose. In my otherwise dark hair, they stand out like a lighthouse! Sadly, I won't try this again. Good concept, bad coverage!
Kristina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
christena A.
June 17, 2021
Not impressed
POSTED BY:
christena A.
June 17, 2021
The color was totally off..suppose to be light blonde..very brassy looking
Christena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Yvonne F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Keena B.
June 16, 2021
Terrible!
POSTED BY:
Keena B.
June 16, 2021
Color is not as dark as the photo shown during ordering process. It did not cover gray AT ALL. I was better off with store bought color. Absolutely not worth the money. I will not continue with this scam.
Keena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Meredith I.
June 16, 2021
Product good but BE CAREFUL!!!!!
POSTED BY:
Meredith I.
June 16, 2021
The products are good.
The application directions are not clear enough nor do these provide good & concise order of directions & what to do.
Also, there is no disclaimer of what NOT to do!! DO NOT PUT CAP BACK ON A BOTTLE W MIXED COLOR.
Use most if not all product or discard what you don't use.
Mine shot up & exploded color all over my bathroom!! Discard used/unused products right away.
Meredith - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ashley G.
June 16, 2021
Definitely not satisfied
POSTED BY:
ashley G.
June 16, 2021
I asked for a dark purplish color and my roots are now bright orange. i have dark blonde hair and never said i wanted to go lighter, i specifically said i wanted DARK color. Not sure how i ask for a refund
Ashely - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria M.
June 16, 2021
Dries my hair out and color washes out
POSTED BY:
Maria M.
June 16, 2021
I was excited after my first shipment and color. The color was nice and I felt like it lasted until it grew out, but I don't know if the second shipment was different, but my hair became very very dry after I touched it up and after only a couple of days the color on the roots began washing out and the grays began showing again. I had already added the Tint Rinse onto my next order before I applied the second color and forgot to cancel the third shipment, so now I got the third shipment with the TInt Rinse that I will not be using and is a waste of money. I am very disappointed that this dried my hair so as much as I wanted to use this service it is not for me.
Now if I can only figure out how to cancel the auto-ship....they don't make it easy.
Maria - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Mary B.
June 16, 2021
Terrible Color. Not what I asked for
POSTED BY:
Mary B.
June 16, 2021
Horrible color. I asked for a copper color instead it turned my hair light golden blonde. Now I have to go through additional expense to correct this awful color.
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Autumn K.
June 15, 2021
Still turned reddish
POSTED BY:
Autumn K.
June 15, 2021
The color im going for is a cool beige which the ends of my hair are. My roots are still a reddish blonde color. I mentioned this the first time and was given a credit. Then despite sending a picture and expressing this in writing already...twice....was sent the exact same formula (after I get a msg about gray coverage which I never said anything about bc I dont have any gray hair so if there really is a note in my acct like I was told I dont why...not a word about changing it like I asked though) and what do you know....same results. Thanks.
Autumn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Angelic - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Mary K.
June 14, 2021
Turned My Hair Orange
POSTED BY:
Mary K.
June 14, 2021
I don’t know why my hair is orange when I ordered Ash Blonde. Next order I requested a drastic change in my custom color and received almost the exact same color. The color specialist don’t communicate or seem to listen to your issues. They also tried to upsell their purple shampoo because they don’t know how to mix Ashe Blonde.
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimm
June 14, 2021
Color didn't turn out ?
POSTED BY:
Kimm
June 14, 2021
I tried out eSalon not for grays, but just for fun. I chose Med Brown Ash Pearl for my natural dark brown hair expecting a real change, but it just made my hair a little lighter with a little red tint. Not so noticeable and not the med brown ash pearl color as in the image at all!! Maybe it's not possible for my hair color?? I feel catfished :/
Kimm - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Margo M.
June 13, 2021
Color does NOT last more than 3 weeks!!!
POSTED BY:
Margo M.
June 13, 2021
Have trie this product 3 times, applying as directed. Color IS pretty. First time did not completely cover gray but color was adjusted and it then DID completely cover gray. However, after 3 weeks, about an inch of gray again was visible despite fact that I shampoo with color friendly product only about twice weekly. The color is pretty by much cheaper product at Walgreens lasts a little longer.
Margo - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Meg W.
June 13, 2021
left alot of red
POSTED BY:
Meg W.
June 13, 2021
I was hoping that using this product vs. a box when im in a rush and cant make an appt for color would be a good bridge. I felt dried out after and it left a lot of red tones. Im using purple shampoo to tone it down but it isnt working great.
Meg - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Concepcion G.
June 13, 2021
not satisfied
POSTED BY:
Concepcion G.
June 13, 2021
my gray hairs weren't covered at all it was really patchy, and came out as a brownish tinted not black as I filled out in the questionnair.
Concepcion - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kim H.
June 12, 2021
New Formula Gives Inconsistent Color
POSTED BY:
Kim H.
June 12, 2021
Ever since the color changed to roots and ends refresher system I've had hot roots and ends thT are too light. Please go back to the original custom color roots formula.
Kim - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Nicolette B.
June 12, 2021
HOLY CRAP WHERE ARE THESE OTHER REVIEWS COMING FROM??
POSTED BY:
Nicolette B.
June 12, 2021
I wish I could give this zero stars. I tried this because so many reviews on YT praised this hair color. So I decided to try the blue black. I gave up going to the salon after my hairdresser turned into an ass and would not dye my hair black after begging her to for MONTHS. She would lie to me and tell me that she dyed my hair black, but instead dye it dark brown. So I gave this a try against Madison Reed. Madison Reed had ZERO smell to it and looked BLACK. tbh it made me a little nervous because of how black it was. But! It turned out great! I thought oh good! I'm spending a bit more with esalon, I'm sure it's just as great. It's NOT. I followed this shit to a T and my roots were BLONDE. HOW??? Esalon was nice enough to get me a new box. Fast forward two months. I find my rhythm with Revlon natural blue black which has never failed me. It keeps my hair as black as I want it and hey!! It's $3! I have another box of esalon and I think screw it, I'll dye it with this. They say they fixed it. HAHAHAHA. what a joke. This stuff smells so BAD that I literally had a headache for two days and I thought I was going to pass out in the shower. I had the windows open, my bathroom door and shower curtain open. IT WAS AWFUL. this stuff is awful! For $3 I can use Revlon and it doesn't SMELL AT ALL! oh! It's also been a week and my roots? Just light brown and my natural hair color is dark brown. Skip esalon and buy Revlon or Madison Reed.
Nicolette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Barbara R.
June 12, 2021
My hair has pink tints, this is not what I asked for. You guys don't listen.
POSTED BY:
Barbara R.
June 12, 2021
Very frustrated, I received an email with 4 new colors, bold black, warm brown, golden blond with highlights, and copper red. I asked for the golden blonde, I got blonde with red, which has an overcast of pink. I told the colorist, I wasn't happy with the way your red come out in my hair. This is not what I asked for, I did mention, I didn't like the purple overcast from my previous color. Didn't use it until this week.
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah D
June 11, 2021
Easy to use but didn't cover greys at all.
POSTED BY:
Sarah D
June 11, 2021
If I could give 0 stars, I would.
Problem #1 - Original order did not cover greys at all. My colour was changed (to a slightly darker colour) and I was given a credit so I didn't have to pay for the second shipment. All good, right?
Problem #2 - Second order was good. Covered the greys. But my third order was changed to a darker colour without me asking for it or being made aware of it before it was shipped.
Problem #3 - Although I initially had better grey coverage the dye was fading quickly. I went back onto the website and realized I was getting demi-permanent dye and not permanent (Permanent is better for grey coverage.) So I asked to keep the same colour but switch to permanent dye. Which leads to...
Problem #4 - When I mixed the 2 bottles together the smell was so strong - stronger than the demi-permanent and stronger than other box dyes I've used. I had to keep my bathroom door and windows open while using it. This wouldn't have been so bad but when I got into the shower and mixed the dye with warm water it was overpowering. The window and bathroom door were still open but the smell was so strong I felt like I was going to pass out. I had to get out of the shower (dripping with hair dye) to get air. I still felt nauseous half an hour later. I have been dying my hair at home for more than 10 years. I have never experienced anything like this before.
Apparently, this is normal.
Problem #5 - They could not keep the same color in permanent, but failed to tell me this, so now my roots are nearly black.
I'm done! Subscription is cancelled.
After only 2 weeks the stubborn gray hairs at my crown were visible again. In addition, I had asked for the color to be adjusted but this shade is much darker than I wanted.
Anne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Diane M.
June 11, 2021
watery product with bubbles strips moisture
POSTED BY:
Diane M.
June 11, 2021
I have curly hair that needs to stay well hydrated. I was hoping to tone down some of the brassiness that happens in the summer, but what I got was dry, frizzy hair. I'm cancelling my recurring order.
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jodie F.
June 11, 2021
GINGER!
POSTED BY:
Jodie F.
June 11, 2021
I tried this for the first time and my hair went ginger. It was supposed to be a medium blonde, and it looked horrendous!
And to make things worse I cant find an easy way to cancel my subscription!
Jodie F. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep an eye on your inbox, we have reached out to you to discuss your Color and Plan.
POSTED BY:
Mary R.
June 11, 2021
Pretty good
POSTED BY:
Mary R.
June 11, 2021
The color is great however I have gray coming in and the color does not stay in very long and that is using a shampoo that is for color-treated hair washing every other day
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sandi P.
June 11, 2021
This color is not a medium blonde!
POSTED BY:
Sandi P.
June 11, 2021
Within 2 weeks my Grey roots were showing through. Very poor! Am not impressed. The medium blonde was an ugly shade and very disappointing. I do not wish to continue with this product program effective immediately.
I am very unhappy with my colorist who never followed up with me. Very disappointing!
Sandra Petersen
Sandi - Thank you for your feedback. We apologize for the disappointing experience you have had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
REBECCA T.
June 11, 2021
Did not color my hair this time
POSTED BY:
REBECCA T.
June 11, 2021
The color did not color my hairline especially around the temples and back neckline the top is lighter with reddish tints this time the base is darker I haven't put the light set yet
Rebecca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results matter to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this taken care for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rachel H.
June 11, 2021
More like a semi
POSTED BY:
Rachel H.
June 11, 2021
I wasn’t happy with my first colour so they offered to change it for me. Both ologies wash out very easily
Rachel H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christina W.
June 10, 2021
No color
POSTED BY:
Christina W.
June 10, 2021
I have colored my hair twice my hair is still Brown there is no copper tone whatsoever very dissatisfied the product also dried my hair so bad that I had to have it cut off I will not be ordering any more
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amy D.
June 9, 2021
Color is great
POSTED BY:
Amy D.
June 9, 2021
The first color was too light and didn’t color the gray, the second batch was spot on, the third batch looks like the first. Not too thrilled about this.
Amy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ada S
June 9, 2021
Did not cover my grey very well
POSTED BY:
Ada S
June 9, 2021
Did not cover my grey very well. I was disappointed. Revlon and other store bought permanent hair colors covered the grey much better
Ada - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elizabeth H.
June 9, 2021
Color lasted 2 weeks at besr
POSTED BY:
Elizabeth H.
June 9, 2021
We followed directions as instructed but the color began fading within 2 weeks of application! I'm attempting to cancel my subscription.
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Paige W.
June 9, 2021
Disappointed
POSTED BY:
Paige W.
June 9, 2021
I was so excited to get my color in the mail. I got it today, opened the box and was so disappointed. My hair is thick and goes over halfway down my back and I was sent 1 bottle. The bottle is pretty much useless since I can’t color my entire head I won’t be using it at all. Will not be continuing my subscription
Paige -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Donna T.
June 9, 2021
It's not that good so I want to cancel
POSTED BY:
Donna T.
June 9, 2021
Not worth the money so don't send anymore to me not satisfied
Donna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
GUADALUPE M.
June 8, 2021
Very disappointed
POSTED BY:
GUADALUPE M.
June 8, 2021
Very disappointed I had canceled my subscription back in March because the Smell was unvariable and I got a migraine headaches and it did not cover the gray and now I’m being charged again
Guadalupe - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sarah T.
June 8, 2021
Not enough for hair length
POSTED BY:
Sarah T.
June 8, 2021
Not enough product. Also didn’t cover grey even though I had explained it didn’t. All I got was extra time added. Not very good customer service. Still have a box unused. Really expensive for what you get and having to do it yourself.
Sarah T. - Thank you for taking the time to share your feedback with us.! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be and did not cover to the extent you needed it to. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela P.
June 8, 2021
I keep getting the wrong hair color
POSTED BY:
Angela P.
June 8, 2021
I keep changing my color to adjust for more red and mahogany. Yet the ratio to brown still over powers the ratio to mahogany red. The last color adjustments still has not made me satisfied with the color.
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
James B.
June 8, 2021
Color didn’t work
POSTED BY:
James B.
June 8, 2021
Been using for a while. Smelled strong, texture felt different while applying, and it left whole areas without color. I had to buy spray on color to cover up splotches until I could get a haircut or color again. I contacted e Solon — nobody got back to me or reimbursed me for the faulty shipment.
James - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Paula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Allison A.
June 8, 2021
Ugggg!
POSTED BY:
Allison A.
June 8, 2021
I loved the first few times I colored my hair with your hair coloring products, however this last coloring was a bit frustrating. LOVE the color, but after 5 washes and using high quality hair products, the color is still found on my hair towel. It has never done this in the past with your salon products. What changed?
Allison - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have sent an email with some tips to help you out. Please check your inbox!
POSTED BY:
Crystallyne M.
June 7, 2021
Damaged goods
POSTED BY:
Crystallyne M.
June 7, 2021
My bottles were damaged and leaking when they arrived.
Crystallyne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elvira G.
June 7, 2021
Color
POSTED BY:
Elvira G.
June 7, 2021
The color I ordered was supposed to give golden shades to my hair but instead gave redish one. Can the color be adjusted? Please look at my picture.
Elvira - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Bila b. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Santa
June 6, 2021
Did not cover properly my gray’s
POSTED BY:
Santa
June 6, 2021
Was not happy with the color. Was charged for auto shipment that I didn’t even sign up for. Disappointed.
Santa - Thank you for reaching out! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Also, if you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Amber B.
June 6, 2021
Very dark
POSTED BY:
Amber B.
June 6, 2021
This should have been the same colour as the previous one but it has made my hair very dark which is annoying as the previous colour had lightened it to a more natural colour after box dye nightmares! Hopefully the next one can rectify this issue!
Amber B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Snehal
June 6, 2021
Hair get super dry and worst color ever!!
POSTED BY:
Snehal
June 6, 2021
Not the color which I expected. Hair gets super dry. It doesnt cover gray hair fully. After coloring my hair felt like nothing changes in my hair, need to go to beauty salon now.
Snehal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Phyllis H.
June 6, 2021
Color was nice but too dark
POSTED BY:
Phyllis H.
June 6, 2021
I would like to reorder a different color but I cannot figure out how to do it.
Phyllis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tara V.
June 6, 2021
Waste of time and money
POSTED BY:
Tara V.
June 6, 2021
I'm very disappointed. There was not enough dye to cover all my hair. My roots have a red tone to them. My grays did not get dyed. I have to redye my hair
Tara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ZENYA C.
June 6, 2021
Returned to sender
POSTED BY:
ZENYA C.
June 6, 2021
The previous order on 2/12/21 was too dark. The color darken my hair color . Had to send this one back (return to sender)
Zenya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Salma K.
June 5, 2021
Doesn’t cover grey hair at all
POSTED BY:
Salma K.
June 5, 2021
This is the second hair colour order I’ve received from esalon and I can’t honestly say I am so disappointed! The hair colour does not cover my grey hair at all even though I follow my personalised instructions. The only reason I gave 1 star rather than 0 is because I liked the way the hair colour was packaged.
Salma K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Carmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Da Te
June 5, 2021
Please remove me from your plan
POSTED BY:
Da Te
June 5, 2021
Your advert and enrollment did not say anything about signing up for a year. I asked if this product was ok for my black people kinky hair, no response hence my being scared to use the one you 1st sent, cancel everything........ very difficult to get hold of anyone with the prompts on account home page, no way to cancel, very disappointed 😯😯
Da Te - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Letizia M.
June 5, 2021
my hair turned red /0range
POSTED BY:
Letizia M.
June 5, 2021
my hair is orange / red and i dont know how to fix it
Letizia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sara P.
June 4, 2021
Colour faded in a not so nice colour
POSTED BY:
Sara P.
June 4, 2021
Loved the initial colour - it has faded to a colour that is not flattering :(
Sara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Diana O S.
June 4, 2021
Something changed
POSTED BY:
Diana O S.
June 4, 2021
It’s washing off really fast and it’s depositing a lot of red.
Diana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria S.
June 4, 2021
Did not cover grays
POSTED BY:
Maria S.
June 4, 2021
Color was spot on....but am back at salon. Disappointing.
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kelly C.
June 4, 2021
Nice
POSTED BY:
Kelly C.
June 4, 2021
Nice color all over. However it is a bit too red for me.
Kelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
SANDI KAYE S.
June 4, 2021
Did not color the gray in spots
POSTED BY:
SANDI KAYE S.
June 4, 2021
The first time it didnt cover all the gray, I thought it was me. This time, it didnt cover it all again. So I need to cancel my acct.
Sandi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Susan M.
June 4, 2021
Not really happy
POSTED BY:
Susan M.
June 4, 2021
I Like the overall kit, thought it was nice but the colour did not cover my grey very well and when it came to pulling it out to my ends I did not have enough colour.
Susan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you asap. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Von M.
June 3, 2021
Great colour, needs to last longer!
POSTED BY:
Von M.
June 3, 2021
I love the colour - and that I have stronger solution to use at the roots, to ensure great coverage. However, it does tend to fade rather quickly.
Von M. - Thank you for taking the time to share your feedback with us.!We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Jessica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Joy C.
June 3, 2021
My last color purchase did not work.
POSTED BY:
Joy C.
June 3, 2021
The color did not work. I reported it and asked for a refund, because I wasn't satisfied. I never received one. I account removed from E Salon. I will not be making any more purchases.
Joy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anabel P.
June 3, 2021
Did not get the desired result I wanted for the new custom color set
POSTED BY:
Anabel P.
June 3, 2021
I wanted lighter hair color and cover the roots, sadly it lasted only for a week and the lighter shades began to show even with the tint rinse
Anabel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lauri V.
June 3, 2021
Is gold the new ash?
POSTED BY:
Lauri V.
June 3, 2021
I was disappointed in my recent hair color product. It looked absolutely no different than medium golden blonde, although it was supposed to be medium ash blonde.
Lauri - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Stephanie G.
June 3, 2021
Good product but not life changing!
POSTED BY:
Stephanie G.
June 3, 2021
I've been using esalon for the past year and a half and I'm realizing that the real difference between esalon and otc hair color is the color choice or the ability to tweak your color and that's it. I think I'm going to go back to my Loreal color only because I think paying $11 instead of $32 (with shipping) is better for me since I really never saw a difference. I recently made a change to my color so I will keep that order going but I think it's time to cancel. Also when I requested my color change it took 5-7 days to get a response. Bottom line it's easier to go to CVS!
Stephanie - We’re truly sorry that our color did not meet provide the experience you were looking for. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Samantha
June 3, 2021
Very disappointed
POSTED BY:
Samantha
June 3, 2021
I was very disappointed with the way my hair turned out. I ordered light blond beige so it was supposed to be "light blond" but when I dyed my hair it turned brown. It changed my hair color darker. The coverage was nice but it was not the color I ordered.
Samantha- We are very saddened to hear you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elizabeth E.
June 3, 2021
Color is too dark
POSTED BY:
Elizabeth E.
June 3, 2021
Color received is too dark red not medium copper brown. Did adjust color twice. First order turned my golden brown hair Black. Second order resulted in a deep dark black red. I wish it was the right color. I have a salon appointment to fix my hair color.
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lorraine N.
June 3, 2021
May 20 color
POSTED BY:
Lorraine N.
June 3, 2021
The color was lighter as I requested, however, I did not get full coverage of my gray hair. Very disappointed in the product this time
Lorraine -We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra A.
June 2, 2021
too dark
POSTED BY:
Sandra A.
June 2, 2021
The color was completely too dark for me--almost black--very disappointed
Sandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Tracey R.
June 2, 2021
Disappointed
POSTED BY:
Tracey R.
June 2, 2021
Colour was not quite what I had asked for and it caused a lot of hair brake considering how much it was it’s no better than using a box dye from supermarket
Tracey R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Casey H.
June 2, 2021
My hair is still quite brassy at the roots.
POSTED BY:
Casey H.
June 2, 2021
My roots are still brassy, I am looking for a more platinum look. I tried leaving it on for an hr and 15 mins.
But it was still brassy.
Casey - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Diane H.
June 2, 2021
Can’t get rid of the red
POSTED BY:
Diane H.
June 2, 2021
I have asked 3 times to get the red out - and despite adjusting the color, haven’t been successful.
Diane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Donna F.
June 2, 2021
No shine
POSTED BY:
Donna F.
June 2, 2021
I used this color in semi perm color not enough coverage. I have coverage with permanent color but no shine . Disappointed
Donna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Valerie F.
June 1, 2021
Did not like colour
POSTED BY:
Valerie F.
June 1, 2021
Colour received was completely different than what I requested or was hoping for. Not happy. Going back to my Wella hair dye as soon as I can dye my hair again.
Valerie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Teri L.
June 1, 2021
Not what I expected
POSTED BY:
Teri L.
June 1, 2021
The packaging was nicely done. It comes with everything you need to color your hair however there were two bottle. In which one is for the top part of your hair and the is for the ends. Not sure if everyone gets two bottles or it’s because I have long hair. I didn’t like the fact that it tells you to wait for 15 minutes for the top part and then apply the ends bottle and wait another 10 minutes. I just assumed that I would apply the whole color and then wait for however long it took before washing it out.
Teri - We’re truly sorry that our color application instructions did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Dorian B.
June 1, 2021
Beautiful color BUT....
POSTED BY:
Dorian B.
June 1, 2021
I have colored my hair twice now with a salon color. They sent me the initial color which was a beautiful copper brown but it was a bit light for me so they sent me a complementary adjusted color which came out a beautiful darker copper which I liked very well. However, and it’s a big however, my hair is absolutely dry straw. I thought that it would calm down with a few washes and lots of conditioner but unfortunately it appears that my hair has been damaged by the chemicals. Maybe someone with younger, stronger, healthier hair would have better results but it’s not for me.
Dorian - We’re truly sorry that our color did not meet all of your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Dawn L.
May 31, 2021
Too dark
POSTED BY:
Dawn L.
May 31, 2021
When I used it for the first time it looked like I had dark brown stripes on my head;( I can’t use and I ordered 2!
I was very disappointed 😞.
Dawn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jacqueline R.
May 31, 2021
Horrible customer service and the product is no better
POSTED BY:
Jacqueline R.
May 31, 2021
When I filled out my initial questionnaire one of the things they asked is when I would be ready to use the kit. I said in about 6 weeks. It arrived a few days later. Six weeks later I am ready to use it -just about when I said I would be. But, when I opened the kit tonight, I discovered that the directions say you need plastic clips. They were not enclosed (so much for getting "everything you need") and I would have to pay another $10 plus shipping to get them. I resent having been told I would be sent a complete kit when the very first instruction in the directions mentions an item that I wasn't sent, and no alternatives are suggested. Adding insult to injury, because I was sent my kit way before I said I would need it, I am past the 30 day limit to return it.
When I wrote to customer service they responded basically by saying "tough." Didn't offer to rush me the clips, didn't give directions for how to proceed without them. I am not interested in giving business to a company like this and you shouldn't be either.
UPDATE
The above review dealt only with customer "service" since at the time I hadn't tried the kit. I used it last night and am very unhappy.
1. The haircolor kit is significantly messier and more difficult to use than others I have used. I told.myself that at least this would probably be superior, salon quality color. NOPE. Read on.
2. I requested a dark blond with ashy tones. Instead I got an orangey medium blond - sort of a rose gold color. Awful. My only hope is that it washes out quickly.
Again - give this a pass.
Maureen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kimberley K.
May 31, 2021
Grey coverage
POSTED BY:
Kimberley K.
May 31, 2021
Beautiful color but it just doesn't do well on covering my grey around my hairline on my face
Kimberley - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Valerie D.
May 31, 2021
Not enough color
POSTED BY:
Valerie D.
May 31, 2021
Wanted a little more color..left on as directed. Washed out with first hair wash. Do not wash my hair often. Use dry shampoo at least twice a week. Still didn't last long. Didn't even color right when sent to me. Disappointed.
Valerie - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Catherine H.
May 31, 2021
No grey coverage
POSTED BY:
Catherine H.
May 31, 2021
This is the second time I've used this product and I have to say I'm unimpressed. Only have a few greys but this product doesn't cover them. I won't be reordering. Maybe it just doesn't work on afro hair!
Catherine H. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah L.
May 31, 2021
Not as expected
POSTED BY:
Sarah L.
May 31, 2021
Colour was way too dark, but left my hair extremely shiny.
Sarah L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Geraldine F.
May 31, 2021
Almost Great
POSTED BY:
Geraldine F.
May 31, 2021
The texture of my hair was great after using this product. The only problem is that after two tries you have not been able to produce a color that is close to what is desired.
Geraldine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Cathy - Thank you for your feedback. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
