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Tammy - We are sorry to hear that your color came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Stephanie S.
August 1, 2022
Won't cover gray
POSTED BY:
Stephanie S.
August 1, 2022
I have colored my hair for years but this brand won't color my grays.
Hello Stephanie - We truly appreciate your feedback! We're so sorry your grays were not covered. Upon reviewing your profile, we see that you have already called in and spoke with one of our Client Service Representatives to discuss this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Jody C.
August 1, 2022
Just wrong!
POSTED BY:
Jody C.
August 1, 2022
Wrong color. Wanted red for all-over and they sent root touchup for my existing hair color. Waste of time and money. Why would I touch up roots on a color the same as my natural hair? I needed to cover gray and thought it would be fun to try going red.
Hello Jody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christina E.
August 1, 2022
Unforgivable!
POSTED BY:
Christina E.
August 1, 2022
You messed up my hair color! My hair is dark brown now!!!! How did you mess this up? It's always been medium blonde!
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to help!
POSTED BY:
Ally S.
July 31, 2022
Nothing like the picture
POSTED BY:
Ally S.
July 31, 2022
I ordered a dark auburnish color and now my hair is almost black
Ally - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Holly W.
July 31, 2022
Ruined my hair with ugly orange roots
POSTED BY:
Holly W.
July 31, 2022
Zero stars…Ruined my hair…
I ordered my color, neutral dark brown 3.5 NN, with the assistance of one of eSalons’ consultants.
I used the incredibly runny and watery solution following the instructions. I self color my hair every month so this wasn’t a new thing for me.
After about 15 minutes, it had dried my roots up to 1.5 inches of hair, a horrific l bright orange.
I looked crazy for a couple weeks while I let my scalp recover. Then, I went crawling back to Madison Reed.
I forgot this was a subscription service too. So I was charged for another batch. I hope I can stop them before the ship it as I will just throw it away.
Holly - We’re extremely sorry to hear that you were disappointed by the results of your color application and your overall experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Daniela B.
July 31, 2022
Product quality could be better
POSTED BY:
Daniela B.
July 31, 2022
The color looks good but the product dries out the hair too much. I also noticed fine hair loss around the hairline. I'm taking a break and trying out other products to see how it goes.
Daniela - We’re truly sorry to hear that the product dries out your hair and that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Felicia F.
July 31, 2022
Exploded and didn’t work
POSTED BY:
Felicia F.
July 31, 2022
I followed the directions but it didn’t work. My hair is not cute right now. Some of it got super red and some of it didn’t change at all. The worst part was both bottles exploded everywhere. It sprayed out of the bottle so fast and strong as soon as I opened it. It’s on the floor, ceiling, cabinets, chairs, literally everything. It stained so much. I wanted it to work so bad but sadly didn’t
Hello Felicia - We’re so sorry to hear that you were disappointed by the results of your color application and your overall first experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Charmaine C.
July 31, 2022
Did not color gray
POSTED BY:
Charmaine C.
July 31, 2022
I am darkest brown yet my roots are Brassy light brown. Horrible gray coverage. Canceled my subscription.
Hello Charmaine - We truly appreciate your feedback and are so sorry to hear about your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer B.
July 30, 2022
Love the color, not the price
POSTED BY:
Jennifer B.
July 30, 2022
I love the color chosen for me. However for the price I would think it would work as good as the brands you can get in the store but I have not seen that. I have colored my hair three times and last two times there is a spot that didn't get colored though I know it was saturated with color. Then the price is a bit high for what you get, though price could be worse.
We’re sorry to hear that your hair was not fully covered by your color as expected! Your order is fully backed by our Color Happiness Guarantee, and we have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Raquel R.
July 29, 2022
Did not work for me!!
POSTED BY:
Raquel R.
July 29, 2022
Let me start by saying loved the packaging and how quickly it arrived. Also loved the stain guard in the kit and the fact it comes with everything you need. However the golden black does not cover the grays just makes them an awful orangy brassy color. Would not recommend for anyone who has black hair and grays.
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We appreciate you reaching out.
POSTED BY:
Isabel B.
July 28, 2022
Bought on credits
POSTED BY:
Isabel B.
July 28, 2022
I bought this after being given some credits due to other products not working … i thought hair dye would actually work and going from a light blonde i wanted it more ashy but instead my hair went GINGER??? how does ashy blonde turn out ginger?
Hi Isabel! Thank you for taking the time to share your feedback with us. We are so sorry to hear that your color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Mary_D.
July 28, 2022
Not so much GRAY coverage!
POSTED BY:
Mary_D.
July 28, 2022
Overall easy process but leaves very severe stains like no other. Opened bottle to mix the color in but seal went flying and some of developer ran out.Never had that happened.Not a biggie but still.After keeping on for 45 mins even per instructions to leave on for 20 min the grays were not covered well. I do thank the colorist for the mix but something was not delivering to satisfaction. For all those reasons I gave 3⭐️ Happy for the ladies that colors work for.( Maybe not meant for all hair types, maybe works better for lighter hair colors!)🤷🏻♀️
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes out for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Danielle S.
July 28, 2022
Okay
POSTED BY:
Danielle S.
July 28, 2022
Colour is nice especially in natural sun light, however only really showed up on parts of hair that was already lighter from previous dye (different brand) Doesn't really show on new growth. So not sure if it would work if my hair wasn’t already dyed. My hair can be quite stubborn to take to dyes though because it’s dark brown and thick. It might have been better if I used the bottle for the ends all over
Hi Danielle! Thank you for sharing your experience with us. We are sorry to hear that the color didn't come out as expected. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Carrie C.
July 28, 2022
Color
POSTED BY:
Carrie C.
July 28, 2022
I sent a photo along with a message of the color I wanted. Red not burgundy most purple. I truly believe that no one looked at the photo or message. Very disappointed!
Carrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ashley P.
July 27, 2022
My hair didn't take at all. Even the natural root.
POSTED BY:
Ashley P.
July 27, 2022
I followed the instructions to the T and waited and rinsed as told. The product didn't take to my hair at all again. I thought I'd give it a second try but same outcome.
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us another chance to get it right. Happy Coloring!
POSTED BY:
Beverly C.
July 27, 2022
Wrong color - again
POSTED BY:
Beverly C.
July 27, 2022
This is my 3rd box where my roots are very red/brown instead of soft black. There was a time when esalon got it right each time but even with the last correction, my roots aren’t soft black like the rest of my hair. :(
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Pankaja R.
July 27, 2022
Grays not covered
POSTED BY:
Pankaja R.
July 27, 2022
I followed the instruction and was disappointed as the grays were not covered. I have forever colored my hair at home and tried various over the counter hair color product. Since this claimed to be different I was looking forward for a positive experience but to no avail.
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lee H.
July 27, 2022
Still not sticking.
POSTED BY:
Lee H.
July 27, 2022
I’ve followed instructions to the letter all 3 times and my hair is still grey. The product is just not working for me. Trying to find how to cancel subscription but it’s really not easy to do so. The colour itself is fine just not working for me.
Hi Lee! We are truly sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Fran H.
July 26, 2022
Color turned way too dark I had to go buy color remover
POSTED BY:
Fran H.
July 26, 2022
I had to go to Walgreens and get color remover to get the way too dark brown removed. This did not happen with the color kit I received before this kit. I can't afford mistakes 😢 like this last experience. I wrote to you abt my pkg being unusually late and it was damaged, scrunched up when it arrived. I was very very surprised. It wasn't bad enough to not open but clearly not in good shape. The previous experience was excellent. Sorry I can't afford these issues. Stopping any continued orders.
Fran - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Evelyn S.
July 26, 2022
didn’t cover gray
POSTED BY:
Evelyn S.
July 26, 2022
smelled bad and strong but still didn’t cover grey.
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
McClelland K.
July 25, 2022
No longer covers ANY gray
POSTED BY:
McClelland K.
July 25, 2022
I only have a handful of gray hairs and this hair color does NOT cover gray. I don't know if the formula has changed because it used to but it does not any longer. After "coloring" my hair with ESalon, I had to purchase a store bought root cover up to do the job. Not paying more than double for it not to do a darn thing.
McClelland - We’re sorry to hear that your hair color is not covering grays as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
BEVERLY K.
July 25, 2022
Como wand where have you gone?
POSTED BY:
BEVERLY K.
July 25, 2022
Love all the products & especially the copper Camo Wand. Super easy to use, color stays until washed, but I haven't seen it available for quite some time :(
BEVERLY - We’re pleased to hear that you’re enjoying your eSalon color and products! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Stacy E.
July 25, 2022
Very hard to do alone
POSTED BY:
Stacy E.
July 25, 2022
Found to be very difficult to use. Followed every step in the video after reading instructions throughly. Not happy with over all color until after a week of washing the pink tint out of it
Stacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathy S.
July 24, 2022
Very Disappointed
POSTED BY:
Kathy S.
July 24, 2022
I was disappointed that most of my gray hair is still visible after using your product. The coloring did cover some of my gray hair, but most of it is still gray and I followed the directions by the book. Very dissapointed
Kathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Shel J.
July 24, 2022
Nice color
POSTED BY:
Shel J.
July 24, 2022
I liked the color, initially it looked great. After 5 days, I began noticing the greys peaking out, or the new color on my roots was fading back to grey. I have very stubborn, hard to cover, grey hair.
Hi Shel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jenna E.
July 22, 2022
Not for blondes
POSTED BY:
Jenna E.
July 22, 2022
I have used e-salon twice now & sadly will not be using again. I have darker blonde hair which lightens very easily. I was hoping that using e-salon would help me maintain a blonde I love, but it wasn't in the cards. The first color made my hair almost grey-green at the ends (too ashy of a color). I requested an adjustment & the new color is more yellow then blonde and does not look natural at all. Everyone who I spoke to was super friendly though, and the boxes were delivered nicely with easy instructions - I just think my hair needs a different system to achieve a color I am happy with.
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Kim L.
July 22, 2022
This one didn't do the job
POSTED BY:
Kim L.
July 22, 2022
I wanted to note somewhere that this color formula just didn't cut it this time around. While it got rid of my dark dark roots it did not cover up my grey. Most my grey is at the hair line around my face and I think this formula was just too light in the blonde category to be able to get rid of the silver/grey hairs around my face. Just want to make a note for next time so I don't order the same formula again.
Kim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Waleska A.
July 21, 2022
They don’t covered my hair gray
POSTED BY:
Waleska A.
July 21, 2022
I applied the color and wait for 45 minutes and they don’t covered my gray hair, by other way my hair was so soft
Hello Waleska - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mariel P.
July 21, 2022
Color way off ...
POSTED BY:
Mariel P.
July 21, 2022
While I had agreed to try this color .. I had not agreed to monthly auto ships . I will be returning this color and reporting the consonant to the Better business bureau .
We’re so sorry to hear that your color didn't turn out as expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we would love to work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly value your feedback.
POSTED BY:
Laura C.
July 21, 2022
Welcome to blorange.
POSTED BY:
Laura C.
July 21, 2022
My hair looks like a basketball after using this product. The neutralizing rinse that I also bought? Does nothing to assist. It'd be funny if I didn't look like Tigger right now.
We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to assist!
POSTED BY:
Suzanne R.
July 20, 2022
Not getting grey coverage
POSTED BY:
Suzanne R.
July 20, 2022
I'm not getting the grey coverage, once i color it shows I've color everywhere, but once I wash out the color after 35 mins to 1 hr., it still shows grey around my face and temples. I've tried the spray Camo Mist copper strawberry and it just shows like I sprayed red dye around my temples, so I'm ordering another spray hopefully with more of a golden tone than just red dye, BUT IS THERE ANYTHING THAT CAN TAKE CARE OF THE GREW AROUND MY TEMPLES AND FACE THAT WILL LAST LONGER THAN 1 WASH???????????
Suzanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application and by the Camo Mist in your previous order. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Susan G.
July 20, 2022
Not even close to dark brown
POSTED BY:
Susan G.
July 20, 2022
They adjusted it and it still is not 'dark' brown. They are playing games with loose definitions. Maybe they are trying to save on expensive ingredients like pigments. Go to the salon ladies.
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
John W
July 20, 2022
Very Disappointing
POSTED BY:
John W
July 20, 2022
I have coloured my hair many times and always do the safety tests . Since using this product my hair is dry and matted despite using a top quality conditioner. My scalp is also uncomfortable at times . The colour is also poor with elements of yellow and is patchy in places. I carefully followed all the instructions to the letter. Extremely disappointed and hope it grows out asap
Hello John - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Leanne D.
July 19, 2022
Looked patchy and didn't cover my grey
POSTED BY:
Leanne D.
July 19, 2022
I have some grey hairs, not too many but this colour didn't seem to cover them. I want to give e-salon another try and hope that it's better this time around.
The packaging was gorgeous.
I also worked with different timings until my greys were covered but it didn't seem to work and I'd prefer to have my hair dark brown without the mahogany.
Hi Leanne! We are sorry to hear that your color didn't meet your expectations. Please check your emails, your colorist will be in touch to provide a solution.
Hi Gwyneth - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Bethany G.
July 18, 2022
Color Too Dark
POSTED BY:
Bethany G.
July 18, 2022
Color was too dark. When I reached out to ask why it was so different from my first order, I was told my first order had extras that would add on $20-25 per order — which makes it far closer to a salon color cost.
Bethany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Samantha J.
July 18, 2022
The color was not as I expected
POSTED BY:
Samantha J.
July 18, 2022
The color didn’t do anything except make my hair brassy and dried my hair out really badly. Very disappointed since I usually do my hair at home and wanted to give this company a try
Samantha - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Janie M.
July 18, 2022
Wrong color
POSTED BY:
Janie M.
July 18, 2022
The color you sent me did not come close to covering my gray and I’m very disappointed. I thought I made it clear that covering my roots was most important.
Janie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
ANNETTE L.
July 18, 2022
Hair color
POSTED BY:
ANNETTE L.
July 18, 2022
1st time user - ordered #4913360 - not to happen with color, it turn out to be honey brown not medium brown.
Annette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle O.
July 18, 2022
box was damaged on arrival
POSTED BY:
Michelle O.
July 18, 2022
I enclosed pictures of the damage box very dissatisfied considering this was my first order. Sincerely Michelle orcutt
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Missi J.
July 17, 2022
Not as happy as I use to be
POSTED BY:
Missi J.
July 17, 2022
I loved my product until lately. Doesn't seem to cover the gray like it use to and isn't as much product
Missi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Martina H.
July 16, 2022
Not full grey coverage
POSTED BY:
Martina H.
July 16, 2022
Didn't like the color and hardly any grey was covered. For the price, I'd expect more
Hello Martina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Marsha S.
July 16, 2022
Coverage of product
POSTED BY:
Marsha S.
July 16, 2022
The last couple of times I’ve used your product, I feel the coverage of gray has not been as good. I agree with another’s statement below that it seems like a rinse that washes off after shampooing a couple of times. My last coloring I left on longer than normal…..didn’t do anything at all and I don’t want to damage my hair.
Hello Marsha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jo B.
July 15, 2022
Disappointed!
POSTED BY:
Jo B.
July 15, 2022
I've been a customer for years and I never really had an issue until lately. The color seams to fade quickly but it also doesn't seem to be grabbing or holding onto the hair it has been applied to. The color now doesn't have that shine to it anymore. I have complained for the last 6 months and have been working with them to get a better color out to me, I have even sent photos with the right color to them. Unfortunately, the color I get back isn't even close and within a week or two has lightened up to a nasty puke Orangie/yellow color. As far as it does not stay on my hair, they just print in my instructions to leave it on 10 minutes longer. I've done that and knew that's not the answer. I will give them one more try and if it hasn't gotten better, I will cancel my membership.
Hello Jo - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We sincerely appreciate your customer loyalty over the years and we will be reaching out to you to make this right!
POSTED BY:
Mary H.
July 15, 2022
Started foaming uncontrollably
POSTED BY:
Mary H.
July 15, 2022
Color didn't cover gray at all and the bottle started foaming out in some sort of chemical reaction. Definitely don't want that on my head! Made a terrible mess!!! I hate this product!
Mary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Betty W.
July 14, 2022
Color didn’t last
POSTED BY:
Betty W.
July 14, 2022
The color did not last and did not cover the gray.
Hello Betty - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Barbara R.
July 13, 2022
Too red
POSTED BY:
Barbara R.
July 13, 2022
I am so disappointed in my hair color this time it is
too red and very brassy. It looks horrible !!!! In all
The years I have used you I have used I think I will
have cancel future orders
Barbara Rooney
Barbara - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Dee H.
July 13, 2022
Orange!
POSTED BY:
Dee H.
July 13, 2022
I was excited to try this product after reading such great positive reviews.
I went through the process and followed directions to a tee! My hair was not blonde, but a hue of orange!
I let the team know and said they would adjust the color and I need to follow directions. Hmmmm, what I did. Anyway,
I received an email that my order was about to ship, so I hopped on line and skipped to the next shipment. Received an email a few days later that they had sent my color and charged me! I don't want your products! They don't work
Called customer service, she said I did not cancel shipment( what!) But when I receive it, I should send it back and when they receive it I would get a refund.
100% guarantee, I think not
I'll rather spend $ at a salon thank you
Hello Dee- We’re so sorry to hear that you were disappointed by the results of your color application and experience. Upon reviewing your account, we can confirm that your processing date was set for July 12th and had not been adjusted or canceled prior to that date. We do apologize for any confusion this may have caused you. Thanks for giving eSalon a try!
POSTED BY:
Laurie M.
July 13, 2022
Horrible Again
POSTED BY:
Laurie M.
July 13, 2022
The color adjustment turned my blonde hair almost black and had to go to salon for color correct
Hello Laurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We can confirm your Color Plan has been turned off. If you need anything else, we're always happy to help. Thanks for giving eSalon a try.
POSTED BY:
Elizabeth L.
July 13, 2022
Hair color
POSTED BY:
Elizabeth L.
July 13, 2022
It didn't change the color of my hair and what it did change it looks aweful if I would have looked into it more I would never had ordered it. I was so looking forward to my hair looking nice without paying a arm and leg for it now I have spent money for nothing but aweful looking hair
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Carm L.
July 12, 2022
Faded way too fast!
POSTED BY:
Carm L.
July 12, 2022
Have you changed something? This last order I used started fading after just 2 weeks and now 1 month later I have brassy, faded red highlights that are not attractive! I never had this happened before with earlier applications, but it has happened with the last 2 hair color orders. Not happy with this applications at all. 😔
Carm - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Lisa C.
July 12, 2022
3 toned hair
POSTED BY:
Lisa C.
July 12, 2022
After my partner coloured my hair as written in the instructions, my hair ended up being 3 different colours. I found the texture of the cream nice and thick, and the colour in the bowl was beautiful, but unfortunately my hair wasn't happy and looked awful. So I now need to go back to my box colour hair dye.
Hi Lisa! Thank you for contacting us. We are so sorry to hear that your hair color results weren't as expected. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Robin B.
July 12, 2022
Shocking
POSTED BY:
Robin B.
July 12, 2022
I used coloring as per instructions and my hair turned out orange. Have to find a way to get it out
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we would love to work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback and can't wait to make things right.
POSTED BY:
Kathy H.
July 11, 2022
Color was way off
POSTED BY:
Kathy H.
July 11, 2022
Loved the packaging and instructions. But the color was off and basically just didn’t cover the gray at all.
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Cissy - Thank you for reaching out to us here at eSalon! We are so sorry to hear you were afraid to use your eSalon Custom Color. We want to work with you to have your hair looking its very best. Please keep your eyes out for an email from us shortly.
POSTED BY:
penny J.
July 11, 2022
Just colored
POSTED BY:
penny J.
July 11, 2022
I have grays showing still. What a waste of time. Freshen my color but not my important front roots took!
Penny - We’re sorry to hear that your hair color is not covering grays as expected. Our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Rhoda L.
July 10, 2022
Color very dull
POSTED BY:
Rhoda L.
July 10, 2022
It covered the grey but the color was very drab and dull.
I expected more. I will not be ordering any more color.
I also broke out in hives.
Rhoda - We truly appreciate your feedback! Upon reviewing your profile, we see that you are working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joy H.
July 10, 2022
What happened?
POSTED BY:
Joy H.
July 10, 2022
I never write a bad review, but my last order was a nightmare. My developer was open and leaking, and after coloring my hair, it was dull with no color at all. I went to my stylist a day after I colored and she commented on how dull the color was… I had just colored it the day before. I’m usually very happy with my color, but something was wrong with my order. Esalon is not the same….
Joy - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charlotte E.
July 8, 2022
Just ok
POSTED BY:
Charlotte E.
July 8, 2022
It wasn’t bad but it also wasn’t good. My colour turned out a bit orangey and not what I was expecting. Everything else was good and the packaging was really nice.
Hello Charlotte - Thanks so much for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Zahra K.
July 8, 2022
No gray coverage
POSTED BY:
Zahra K.
July 8, 2022
Although it was a nice package, that makes me feel like a salon hair color, the gray coverage was awful, so my gray hair did not get the color as well as my natural hair. The product was soft and gentle on my hair so no damage but no coverage, therefore I do not recommend it.
Hello Zahra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Megan M.
July 7, 2022
Didn't do anything at all to my hair whatsoever
POSTED BY:
Megan M.
July 7, 2022
Nothing. Failed entirely. Just removed some condition, no change in colour.
Megan M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Roselen G.
July 7, 2022
Bad hair dye
POSTED BY:
Roselen G.
July 7, 2022
This was a total fail, I asked to lower the copper and I have copper hair on my roots since it was retouch. Blond highlights and golden brown hair. I have to spray my hair with brown spray so I won’t color again and damage it.
Hello Roselen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Olga A.
July 7, 2022
Formula changed???
POSTED BY:
Olga A.
July 7, 2022
I don’t know if they change the formula but my gray is not covering all the way, this is the second box I’m using having same issue
Hey Olga - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Vanessa B.
July 5, 2022
Did the formula change?
POSTED BY:
Vanessa B.
July 5, 2022
I've been using eSalon for a few years now and only recently started having a problem with the color not lasting more than a week in my hair! This is only with washing with the given shampoo and conditioner 2X one week. I love the color but EXTREMELY disappointed with the results!
Hello Vanessa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
soundaram R.
July 5, 2022
Last product was not good
POSTED BY:
soundaram R.
July 5, 2022
I have been disappointed by the last shipment. The color faded off within 8 days revealing my grey hair. I don't know if the product was defective or the quality has come down. Wondering if I should continue this at all!
Hello Soundaram - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea L.
July 5, 2022
No Color Difference
POSTED BY:
Andrea L.
July 5, 2022
I ordered an intense pearl shade for my brown hair. It’s currently caramel colored from 30V creme lightening in my previous dyes. I wanted a nice deep purple shade and that’s what it looked like in the visual example. The dye itself looked purple, however, it provided no purple shades whatsoever to my hair. I’m extremely disappointed as Iw as excited to have a nice hair dye that wouldn’t fade just by one beach day.
Hello Andrea- We are very grateful for your feedback. Upon reviewing your profile, we see that you have already sumbitted your concerns and one of our Color Experts will begin adjusting your formula when your next order begins to process on August 22nd. If you'd like your order sent sooner than that feel free to let us know! We look forward to continuing working with you. Thanks for choosing eSalon!
POSTED BY:
Jamie V.
July 5, 2022
Sub-par grey coverage
POSTED BY:
Jamie V.
July 5, 2022
I used my latest product on Sunday July 3rd, I followed the instructions and today July 5, I see grey. I like the color and I like the packaging but since grey coverage is the reason I color my hair, I can’t see a reason to continue my patronage.
Hello Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Diana H.
July 5, 2022
Did not cover any gray!!
POSTED BY:
Diana H.
July 5, 2022
Did not cover any gray!! Need to change the color do not send again NEED refund
Hello Diana - We are super sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Antoinette B.
July 4, 2022
Sensitive scalp
POSTED BY:
Antoinette B.
July 4, 2022
Your products are very good, but my scalp didn’t agree with it. No faults with your products. I have always had problems finding hair products that agree with my scalp.
Hi Antoinette - We’re so sorry to hear that our product did not work for your scalp. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Thanks for giving eSalon a try!
POSTED BY:
Suze
July 3, 2022
Repeat order I wasnt aware of
POSTED BY:
Suze
July 3, 2022
I've used esalon once, the dye was OK, nothing particularly special and the colour faded significantly within a week or so. I use an expensive shampoo and conditioner for preserving colour and a conditioning spray every time I wash my hair too. I've also never experienced such a strong chemical smell from a dye before, the fumes made my eyes water and a small amount went down my nose and into my throat while rinsing my hair. My throat was incredibly sore for about 2 weeks afterwards. But to make it all worse I've just had just shy of £30 taken from my account for a repear order. I must have ticked a box somewhere to say I wanted a repeat order (I'm normally very careful about anything like that), but at £27.95 for a home kit, that amount definitely wasn't obvious when I made my first order of around a tenner. Please can someone respond to the query I've sent in and cancel that transaction ASAP
Hi Suze! We are sorry for any misunderstanding with your Color Plan. Upon reviewing your case, we can see it's already been resolved on your last phone call. Please let us know if you need anything else. Have a Great day!
POSTED BY:
Jane O.
July 3, 2022
WRONG AGAIN
POSTED BY:
Jane O.
July 3, 2022
I am so disappointed, even though I had several emails with the colourist, she didn't send me the right stuff again!. This is the 2nd time I received a colour incorrectly. First they sent me the wrong colour then this time, they sent me roots and ends IT WAS SUPPOSED TO BE A DEMI ALL OVER COLOUR.
Jane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julia T.
July 2, 2022
Wrong color!
POSTED BY:
Julia T.
July 2, 2022
I ordered intense red and what I received was black!!! The smell of ammonia is overwhelming! Cancelling this product!
Julia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Savitha V.
July 2, 2022
Slightly Disappointed with the quality
POSTED BY:
Savitha V.
July 2, 2022
Ordered for the first time to try at home hair color, the color itself was much lighter and although it gave good highlights like feeling on the hair, the roots were lighter than the strands and looked uneven . The coverage lasted for just a couple weeks.Almost 3 months from coloring, now my hair is super dry although I take good after care .
Savitha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda F
July 1, 2022
Cannot color my hair anymore
POSTED BY:
Linda F
July 1, 2022
No more color please. I colored my hair for the first time since I had covid and now it’s falling out again. I’m never going to color my hair again.
Linda - I am so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Samantha N.
July 1, 2022
Coverage
POSTED BY:
Samantha N.
July 1, 2022
I have been using your product for man years but I have noticed they the quality is not as good anymore, firstly there is not enough colour and also it does not last as long or cover completely. I would
Like an explanation on this as it is not cheap to buy.
Hi Samantha! We are so sorry for the inconvenience with your last few colors. We'll be happy to review your formula t provide a solution. Please check your emails, we've just contacted you.
POSTED BY:
Beckie S.
July 1, 2022
Horrible
POSTED BY:
Beckie S.
July 1, 2022
The light brown turned my hair black. Had to use a Colour remover.
Beckie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
De Pa
July 1, 2022
Not the color I wanted
POSTED BY:
De Pa
July 1, 2022
Hair color only lasted one week. Spoke to a colorist who said I couldn't get the color red I want and have any gray coverage so switching back to Loreal or Clariol for Red or Mahogany with gray coverage lasting 3 weeks. Waiting for product to return to sender.
De Pa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda M.
July 1, 2022
Didn’t work
POSTED BY:
Amanda M.
July 1, 2022
Waste of money. Didn’t color over my hair, I it was copper should’ve been easy to do. The darker color on the roots held which looked even worse because my hair was still copper with dark roots.
Hello Amanda - We truly appreciate your feedback! We're so sorry to hear you did not enjoy your results. Upon reviewing your profile, we see that you are currently working with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly B.
July 1, 2022
Turned hair reddish color
POSTED BY:
Kelly B.
July 1, 2022
The "colorist" did not do their job very well, because the top of my head (hair) pulled red/orange!
Hello Kelly - We greatly appreciate your feedback and are so sorry to hear your color didn't work out for you! Upon reviewing your profile, we see that you've been in contact with one of our representatives via email in regards to your results Please let us know if there is anything else we can do to help!
POSTED BY:
Bernadette A.
July 1, 2022
Color is TOO Dark
POSTED BY:
Bernadette A.
July 1, 2022
I do not understand what happened, but as you can see in the picture, the root only coverage you provided is way too dark. It covered my frayed with not problem but now the rest of my hair doesn’t match. Pls refund my money and discontinue my subscription.
Bernadette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christina G.
June 30, 2022
Disappointing
POSTED BY:
Christina G.
June 30, 2022
The coverage of this is really poor. I followed the instructions to the letter and have still clearly got roots and grey hair showing. The colour on the lengths of my hair is patchy (at best) and the colour didn’t colour the red tones in my hair (despite me asking the colourist if it would) so I now have brown hair at the top and dark red in the lengths. I’ve had better results from a shop bought box of dye at a 1/3 of the price. There’s been no offer to help rectify this problem just a credit on my account for the same item. I can’t see how throwing the same dye at it is going to change anything? I’ll still have brown roots and red hair.
Just really, really disappointed that no one is willing to help. So much for 100% happiness guarantee
Hi Christina! Thanks for sharing your feedback with us. We are so sorry to hear that your color didn't meet your expectations. Please check your email, your colorist has contacted you to help you further.
POSTED BY:
Imelda P.
June 30, 2022
Ruined my hair
POSTED BY:
Imelda P.
June 30, 2022
I have requested my 2nd colour set to be a little bit lighter than my previous colour however I was very very disappointed as it makes my hair orange especially during the day. It is not ash brown as I want it to be. The formula made my hair so brittle and very very dry. Very disappointed and will no longer renew my subscription especially they’re increasing the price! I’m afraid it’s not worth it.
Hi Imelda! Thank you for contacting us. We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Valerie B.
June 30, 2022
Awful color
POSTED BY:
Valerie B.
June 30, 2022
I asked to have less red and ended up with with a totally different color than my previous order. Went from med-dark blonde to a few shades down from black. What a mess, I could cry. 😫
Valerie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jan B.
June 29, 2022
Wrong Colour
POSTED BY:
Jan B.
June 29, 2022
My plan said medium golden brown and and I have ended up with very dark brown flat hair with no golden tones at all. It looks awful and I am so unhappy. I expect something to be done as it has obviously not been done correctly. Jan Bullock
Hi Jan! Thank you for contacting us. We are so sorry to hear that the color didn't turn out as expected. Please check your emails, your colorist will contact you to help you further.
POSTED BY:
Michelle F.
June 29, 2022
Embarrassing Color
POSTED BY:
Michelle F.
June 29, 2022
After coloring my hair, following the directions, I had an obvious line where my greys had been. Where the grey was is now a reddish/brown, then a distinct line and then the brown color my hair should be. I colored it in coordination with a hair appointment and was mortified my hair looked like it did. My stylist asked what happened. And we can fix it now with damaging my hair.
Michelle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
April C.
June 29, 2022
Popped red
POSTED BY:
April C.
June 29, 2022
I asked for an ash based color. It still turned red . Didn’t last longer than store bought color.
April - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Syra C.
June 28, 2022
Terrible
POSTED BY:
Syra C.
June 28, 2022
Relieved I did a strand test, my hair turned orange, won’t be using again.
Hi Syra! Thank you for contacting us. We are so sorry to hear that your strand test didn't turn out as expected. Please check your emails, your colorist will contact you with the solution.
POSTED BY:
Digna P.
June 28, 2022
Root coverage
POSTED BY:
Digna P.
June 28, 2022
This go around the color didn’t stick to my gray roots well. Overall on the hair it did but not to the gray roots. I left it in longer this time too just to be sure and i still didn’t hold well. Why is that?
It seems as if the formula was changed as it did not cover well and did not last long and the grays started to show through as if it was a rinse. The color says permanent but it wasn't. Not sure if I should try it again as the order before this did the same thing!
Barb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Aubree Z
June 28, 2022
Doesn't cover gray
POSTED BY:
Aubree Z
June 28, 2022
Hair color was darker than I wanted or thought I had ordered and even more frustrating, it did not cover my gray.
Aubree - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathleen S.
June 27, 2022
Horrible
POSTED BY:
Kathleen S.
June 27, 2022
Instead of copper with light auburn I got raspberry. Im pretty angry
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Frances C.
June 27, 2022
Wanted blond, not red
POSTED BY:
Frances C.
June 27, 2022
I was a light blonde with a brassy red tent at the root I wanted to get rid of. I wanted to be a darker blonde without any red tent. I got a darker color but red. Just what I didn’t want.
Frances - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Kathryn S.
June 27, 2022
Did not cover greys
POSTED BY:
Kathryn S.
June 27, 2022
I was really disappointed with this batch. Normally it’s great, but I coloured my hair Sunday and on Monday I’m seeing grey hairs in the mirror. Feels like a waste of money and I’m wondering if I should cancel my subscription if it won’t cover greys.
Kathryn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christine G.
June 27, 2022
Didn't feel much different than a drugstore brand
POSTED BY:
Christine G.
June 27, 2022
Wasn't overly impressed with my color, to be honest. I think my color turned out too orangey red to be considered mahogany. (I was imagining a very deep wine, burgundy or Merlot red) like super vibrant. But as it turned out, not quite my vision.
Christine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy C.
June 26, 2022
Doesn’t keep color on grays and fades quickly
POSTED BY:
Amy C.
June 26, 2022
I have seen noooo change in spite of my last note/request. I’m ready to move on.
Request written : (1/14/2022) My hair kit seems to fade easily and doesn’t cover my grays for more than 4 or so weeks. I need a darker richer color with less blonde and a darker note
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sarah G.
June 26, 2022
Didn't match my roots
POSTED BY:
Sarah G.
June 26, 2022
Made my roots red, now i have to find a color to match and color correct my hair.
Sarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nina W.
June 25, 2022
Agree
POSTED BY:
Nina W.
June 25, 2022
I totally agree with previous comments that something has changed. My gray coverage lasts 2-3 weeks tops. Extremely frustrated. I wonder if it's worth it any longer? I have had to go to a hairdresser in between to touch up b/c I no longer trust this product to last. Could you please be transparent and tell us what has changed? With covid and lack of consistent suppliers, I'm sure you were affected as well, but come on!!
Nina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Grace O.
June 25, 2022
Does not cover grey.
POSTED BY:
Grace O.
June 25, 2022
I told the customer service person to cancel my subscription but she kept wanting me to talk to the colorist. I am not going to keep paying for a product I’m not satisfied with. The 100% guarantee is not true. 3 boxes came and no offer of a refund for poor grey coverage. I shouldn’t have to repeat to a colorist that grey is not covering when the original ask was grey coverage. I also did not sign up for a subscription. I ordered just to try the product out. Then I got another box and another one is on the way. I had barely used the 1st box. Without getting feedback if the 1st box was satisfactory they send more boxes. That is poor customer service and lack of concern. There is nothing 100% guarantee about this.
Grace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Randi M.
June 24, 2022
Grey coverage
POSTED BY:
Randi M.
June 24, 2022
The color for grey does not last, for me, longer than a month.
Randi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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