Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Left my Hair Damaged and Did Not Have the Gray Coverage I Wanted
POSTED BY:
Stephanie G.
October 12, 2022
I've colored my hair with other products, so I am not a newcomer to coloring. I hate leaving bad reviews and really wanted to like this product, but it left me with no choice. I followed the directions to the letter.
Once I rinsed out the color, my hair felt coarse and wiry. After drying, it was uncombable until I put in a leave-in conditioning product.
Additionally, I still had grays showing immediately after, so it didn't have the coverage I wanted.
I'm sorry for the bad review, but this product left me disappointed.
Stephanie - We are sorry to hear that you were disappointed by the gray coverage and hair texture of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Cherry D.
October 12, 2022
I really wanted to love this
POSTED BY:
Cherry D.
October 12, 2022
I really wanted to love this at home system. Packaging is fancy. The colorist probably do know what they’re doing. But the lab and the product itself? My hair is a mess. It never covered my very little grays and whites and some parts of my virgin hair never grasped the color. My hair does feel soft. Would I keep my subscription? Probably not. It’ll probably cost me more to now fix this mess.
Cherry - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara P.
October 12, 2022
Always a Problem
POSTED BY:
Barbara P.
October 12, 2022
There is always a problem with my orders. I should be receiving two orders every 8 weeks; however, they are either sending the wrong hair color or not sending one of the orders.
Barbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Galia D.
October 12, 2022
Color
POSTED BY:
Galia D.
October 12, 2022
the color I received is completely different from the one I ordered, it also did not cover my white hair, after two washes it started to fall out
Galia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ciara D.
October 12, 2022
Where is my order
POSTED BY:
Ciara D.
October 12, 2022
Hello, my order 15201038 days it was shipped 30th Sept. I have still not received it. Please can u advise where it is? I really need the colour Thank u
Hi Ciara! We are sorry to hear that you are still waiting on your roder. Please check your emails, we have contacted you to help you further.
POSTED BY:
Jessica G.
October 11, 2022
Destroyed my hair
POSTED BY:
Jessica G.
October 11, 2022
I noticed my hair stopped Growing months ago, I am a content Creator so every day of my life is documented. I went back and found when my hair was at a healthy stage when I noticed it stopped Growing, from then until about a week ago you can see my hair continue to become more damaged, more dry and at the end absolutely DESTROYED. the color specialist should ask about the health of one hair every time they mix color. I am not a professional, All I can do is follow the directions. I am So disappointed.
Hello Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Linda R.
October 11, 2022
Did nothing
POSTED BY:
Linda R.
October 11, 2022
Literally looked the same as before I coloured it.
Hi Linda! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
POSTED BY:
Audrey G.
October 10, 2022
NO!
POSTED BY:
Audrey G.
October 10, 2022
I have sent 2 unanswered emails to customer care but WHAT happened with this color? Ive been using your product for years and never had any issues. The 2 bottles in my kit were distinctly 2 different colors, but i proceeded. My roots are brown and my ends are almost fuchsia. How do we fix this?!?!?
Audrey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mary Ann G.
October 10, 2022
did not like
POSTED BY:
Mary Ann G.
October 10, 2022
color was way to dark. I followed instructions to a tee and yet when I rinsed my hair there were strands not colored and gray right there. It was a lot of color for the way you said to put on. I was very disappointed because to took time to do color and to see gray was upsetting. Of course it was right in front. I do not want to receive anymore color. Please cancel my auto renew
thank you
Mary Ann Goebel
Hello Mary Ann - We truly appreciate your feedback! We're so sorry to hear your color was too dark. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Fiona B.
October 9, 2022
Too dark
POSTED BY:
Fiona B.
October 9, 2022
I did my color today and it’s way darker than I wanted. The quality of the product is awesome but now my hair is way darker than I wanted..
Fiona - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ashley H.
October 9, 2022
Not at all the color I wanted
POSTED BY:
Ashley H.
October 9, 2022
This past set was not even close to the color I wanted. I had sent in a picture of a dark cherry color and a picture of my current color for the best chance to get the ideal formula. My hair is more bright orange red. It’s way too light and way wrong on the tone. I hate it.
Ashley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Chimere M.
October 9, 2022
White Hair not colored
POSTED BY:
Chimere M.
October 9, 2022
I followed the instructions. I don't have much white hair but I still wanted to dye them however you can still see the strands of white hair. Kind of disappointed
Chimere - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelly E.
October 8, 2022
Ruined my hair hasn’t covered any grey
POSTED BY:
Kelly E.
October 8, 2022
I am so disappointed with this hair colour ! I was expecting a copper colour and my hair looks a pinky dusty colour , it hasn’t covered any grey at all my roots are still white and my hair now feels like straw . I’m going to have to buy a box dye to colour over the top of this because I can’t go around with my hair looking like this I’m so upset !
I don’t know what to do !
Hi Kelly! We are so sorry to hear that your hair color hasn't met your expectations. Your personal colorist will carefully review your case to provide a solution. Please check your emails, we have contacted you to help you further.
POSTED BY:
Rosie C.
October 8, 2022
Product failed to cover grays
POSTED BY:
Rosie C.
October 8, 2022
The color kit made my hair feel soft, silky and thats it. When I looked closer my grays were not covered at all. What a waste of money.
Bottomline: Don’t expect gray coverage
Rosie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Yvonne W.
October 8, 2022
Apparently missed a very important step.
POSTED BY:
Yvonne W.
October 8, 2022
I skimmed the instructions but figured it was like all other colors. There was a part when rinsing that the ends color was to be applied back to hair after rinse that I didn’t realize and my color got all screwed up. Even before that my previous color did not get completely covered as well.
Yvonne - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
JaNae C.
October 8, 2022
The Color Is NOT at all what I wanted!
POSTED BY:
JaNae C.
October 8, 2022
I am a freckle-faced 59-year old with a pixie cut and so couldn't figure out how to do a test strand that wouldn't somehow look weird. I should have just thrown everything in the garbage. I have a ginger's coloring and was hoping for something more naturally looking ginger copper not brown. I should have really been worried when I saw that mahogany was in the mix since now with my freckles I have a maroon based color that make me look like death warmed over. Well, at least Halloween is coming! Seems like a decent product, just wish the color had been what I wanted rather than what I got. I look awful in this color.
JaNae - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Bonnie C.
October 7, 2022
Not what I asked for!
POSTED BY:
Bonnie C.
October 7, 2022
I requested a nice “ash” blonde colour since that is what my natural colour tends to lean toward. I excitedly followed the directions to the letter and ended up with the same reddish tint I can get from a cheap department store box colour. That was my whole purpose for purchasing your product to not end up with brassy clown hair! I am so disappointed and embarrassed to leave my house. I will never make this mistake again!!!
Bonnie - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. We appreciate you reaching out!
POSTED BY:
Jill F.
October 7, 2022
Some things Aren't for Everyone
POSTED BY:
Jill F.
October 7, 2022
I left it on my hair 20 mins longer than suggested....did not cover my grey's....Well??? at least I tried.
The packaging was EVERYTHING THOUGH!!
Jill - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rachel P.
October 7, 2022
Terrible color outcome!!
POSTED BY:
Rachel P.
October 7, 2022
The color did not cover my gray it did not turn out the color it was supposed to it's like this Auburn copper color I am not satisfied at all
Rachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Paige M.
October 7, 2022
Tried Twice
POSTED BY:
Paige M.
October 7, 2022
I recently purchased this kit. Followed the instructions and found that the color did not color my new growth. I reached out about my unsatisfactory results, sent descriptions and photos, they reformulated my color, I payed again (no free kit offered), tried again with a darker formula and leaving the color on for a longer time and still new growth has not been changed. All of this happening in less than a month. Very dissatisfied with this product. I won’t try it again. I had used it in the past with good results and have no idea what changed.
Paige - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynn S.
October 6, 2022
More of a dark brown than black
POSTED BY:
Lynn S.
October 6, 2022
I can notice the color difference although I will say it is more of a dark brown than black.
Lynn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Gloria G.
October 6, 2022
Hair came out
POSTED BY:
Gloria G.
October 6, 2022
I keep on telling all to cancelled all orders but all not hearing me cancellation asap
Gloria - We’re truly sorry to hear that you have had hair loss since using our hair color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sherry T.
October 6, 2022
disappointment
POSTED BY:
Sherry T.
October 6, 2022
I was disappointed in the product. Also, I was not aware that I signed up to receive an automatic second order. When I got the email that my account had been charged and you were sending another order, I tried calling multiple times but the call always FAILED. I stopped my plan, but I do not want the current that is coming. How am I supposed to get hold of anyone?????
Sherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lisa M.
October 6, 2022
Unsatisfied
POSTED BY:
Lisa M.
October 6, 2022
I still have grey and it seems no better than what I buy in the store.
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dawn B.
October 5, 2022
Not good for grey coverage
POSTED BY:
Dawn B.
October 5, 2022
I tried to like this. The product seems high quality and is not too smelly. I love the color they formulated for me. But after multiple tweaks, it just doesn’t do the job of covering greys. I followed the instructions perfectly, and this last time I had grey roots after ONE shampoo. It’s expensive too.
So I’m done.
Dawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer W.
October 5, 2022
Didn’t fully cover
POSTED BY:
Jennifer W.
October 5, 2022
I’m finding that the colour isn’t getting rid of all my greys?
Hi Jennifer! We are sorry to hear that your greys weren't fully covered. Please check your emails, we've just contacted you to help you further.
POSTED BY:
noreen B.
October 5, 2022
Custom colour
POSTED BY:
noreen B.
October 5, 2022
I had v bad experience with my first order because the result was not that what i expext then u send a free color...but was same result ...sadly..i tried one more time and order custom the colors again i m again disappointed because after 3 to 4 washes grey hair r shown.. totally waste of money the other local brands r better..i have 1 unbox how can i return....
Hi Noreen! Thanks for contacting us. We are sorry to hear about your personal experience with our hair color. Please check your emails, we have contacted you to help you further.
POSTED BY:
Nicole S.
October 5, 2022
Way too dark
POSTED BY:
Nicole S.
October 5, 2022
Nothing like the color I chose. I'm sure it's a great product but I feel like the pictures shown aren't accurate. Lots of tears today.
Nicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela B.
October 5, 2022
Disappointed
POSTED BY:
Angela B.
October 5, 2022
I called and spoke with a colorist before I decided on a color. I told her what I was looking for, submitting pics of my current color, told her my grays were hard to color…noted this all on my online order. I was assured my hair would not be pink or purple…it was pink and purple! I looked like My Little Pony…4 days before vacation! So upset! As for the condition of my hair, the products were gentle, the color was hideous!
Angela - We’re sorry to hear that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jen S.
October 4, 2022
It was ok
POSTED BY:
Jen S.
October 4, 2022
I am not impressed that it didn’t cover my greys at all. The color is dull and not shiny. I had high hopes. I’m hoping we can correct this issue.
Jen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Jacqueline C.
October 4, 2022
Did nothing for me
POSTED BY:
Jacqueline C.
October 4, 2022
I followed the instructions perfectly and it did nothing for my hair. Barely covered my grays and it dyed my hair a LIGHTER brown than it already was when it was supposed to be black.
Jacqueline - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Beverly C.
October 4, 2022
Not for grey hair
POSTED BY:
Beverly C.
October 4, 2022
Zero grey coverage. All it accomplished was to damage my hair
Beverly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kimberly A.
October 4, 2022
Drab color
POSTED BY:
Kimberly A.
October 4, 2022
I’ve done my hair myself for many years using box color and have had better results. The kit is easy, but the colors are very drab. I asked for a vibrant strawberry blonde but got a murky brown with a hint of very faint copper. This is after sending photos of my current color and following instructions perfectly. It covered evenly but the color is blah! Why so expensive if you can’t use quality pigment?
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We appreciate you reaching out!
POSTED BY:
Janet L.
October 3, 2022
Unsatisfactory Color
POSTED BY:
Janet L.
October 3, 2022
Color formula was changed by eSalon and result was totally different than I requested. Color was so poor that I had to go to an actual salon to get the correct color.
Janet - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cynthia F.
October 3, 2022
Hot roots, dull color
POSTED BY:
Cynthia F.
October 3, 2022
This color wasn’t copper enough. I want a copper red.
I ended up with hot roots and the color looked dull on me.
I cannot afford to buy your color and then go to a salon, which I have done twice since beginning e salon. I have been coloring my hair successfully for over 20 years, so it is not for lack of experience. Also, the Camo Mist doesn’t work for me at all.
I hope this next batch of color is beautiful. I do love the way my hair feels using your products.
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth S.
October 3, 2022
My Hair is Brown Instead of Red
POSTED BY:
Elizabeth S.
October 3, 2022
I just wanted to touch up the roots for my red hair color. I used the kit sent to me and instead of red hair, my hair is now brown everywhere except the roots which are clown-orange. I found the color very drying as well. I've never used a box conditioner that made my hair feel so stripped.
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alice H.
October 2, 2022
Cancel order
POSTED BY:
Alice H.
October 2, 2022
I want to cancel all shipments. I thought I could do my own hair color. But I can't. I'm too old now. This color wasn't any different than my old one. Please cancel my orders.
Alice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katresa R.
October 2, 2022
Kit very convenient but color was a miss
POSTED BY:
Katresa R.
October 2, 2022
Loved the kit which included everything needed for the coloring process but my “dark brown” was actually more like black.
Katresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Heather R.
October 2, 2022
Probably the worst my hair has ever looked
POSTED BY:
Heather R.
October 2, 2022
I did try to cancel after the first time I was supposed to get blonde and the already nice blonde I had was covered with a murky brown. I was told my colour would be adjusted to blonde for next time so I gave it another shot. After paying to fix the awful colour the first time I was short on time to go and get it done again so I risked it with my ‘revised blonde’ only to again have my nice blonde covered with an awful murky browny grey. Will need to pay to get this fixed again. Absolutely wouldn’t recommend, waste of time and money. Plus they keep sending me boxes and charging me even though I keep trying to cancel. Hopefully I’ll not receive another.
Hi Heather! We are truly sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Stephanie C.
October 2, 2022
Too Strong for hair
POSTED BY:
Stephanie C.
October 2, 2022
I used this product for the first time today 10/2/2022 since I purchased in September, upon mixing developer and color I found the smell was a bit strong smelled of amonia when I put in my hair and followed processing times after shampooing and conditioning I noticed clumps of hair falling out of which I provided a picture. I cannot continue using this product. Samantha thank you for the color for me but it’s just too strong and I cannot continue using it moving forward.
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jill B.
October 1, 2022
Color had leaked during shipping. I am unable to color my hair.
POSTED BY:
Jill B.
October 1, 2022
I have never had this problem before when I have received orders from you. My September order had leaked the color in the box and I am unable to color my hair.
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vera G.
October 1, 2022
why is it so different from the last 2 times????
POSTED BY:
Vera G.
October 1, 2022
this recent hair color is NOT the same as the last 2. I did not ask for adjustments, so why is it so light? It did not cover any grays, and it was not as dark as it usually is! Why does this keep happening? I do not believe you guys stick to the same formula...My hair DOES NOT look like it was even touched up or colored this time. I feel like I am paying 40$ for absolutely nothing! Either you guys are running some kind of scam, b/c I do not understand why, once I like the color and want it to stay the same, it suddenly gets screwed up??!! This is happening too often, very unhappy about the color and the wasted $$$$$
Vera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Debbie B.
October 1, 2022
Dark Blonde
POSTED BY:
Debbie B.
October 1, 2022
I have always been a dark blood I just have some gray, this color made my hair look dull.
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
N.Y.
September 30, 2022
Misleading advertising
POSTED BY:
N.Y.
September 30, 2022
I wanted to try this service thinking any color could be custom made. I was indecisive and had to talk two different colorists and I was told if there is bleach or toning involved I still have to go to a salon. I didn’t even open the package I received and very disappointed. Canceling my account. It could be more transparent.
N.Y. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hello Rana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Abi B.
September 29, 2022
Really wanted to love it
POSTED BY:
Abi B.
September 29, 2022
I have been dying my hair at home for 15 years so I know what I’m doing, my hair is also very short so it’s not hard to ensure complete coverage and VERY hard to miss spots. Yet somehow I have patches of missed color. It’s very confusing and disappointing as I was really hoping to love this.
Hello Abi - We never like to hear that our customers are unhappy with their results which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Jacqueline C.
September 29, 2022
Love the gray coverage
POSTED BY:
Jacqueline C.
September 29, 2022
I loved the gray coverage However my hair is not blue black n infact u can’t even tell I col callo it. So diss appointed w the color! But everything else was perfection
Hello Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Caroline D.
September 29, 2022
Your own luck
POSTED BY:
Caroline D.
September 29, 2022
I get the whole idea is to make a “personalized” color, but I find very frustrating to not have any idea of what I’m going to get. When I got in contact, they’re helpless, told me to try it on. Not for me
Hello Caroline - We take our clients' feedback to heart and we're so sorry to hear about your experience. Unfortunately, with over 160,000 custom color options, we’re unable to show you exactly what your eSalon hair color will look like. However, our colorists are more than happy to discuss your color with you, walk you through the process, and go over any questions or concerns you may have in detail. Feel free to reach out at your earliest convenience and our colorist will be happy to further assist you.
POSTED BY:
EUNKYOUNG /Sylvia P.
September 28, 2022
Not good enough grey coverage
POSTED BY:
EUNKYOUNG /Sylvia P.
September 28, 2022
I have dark brown black natural colour. I chose Ash - it did not fully cover my grey hair as I attached photo just after dyed.
Eunkyoung - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we would love to send you a reformulated color designed to better suit your needs! Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Patrice M.
September 28, 2022
Still Natural Looking
POSTED BY:
Patrice M.
September 28, 2022
Perhaps my hair is just too resistant to hold onto the blonde pigment but I still get compliments on the color.
Patrice - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tina B.
September 27, 2022
Horrible packaging
POSTED BY:
Tina B.
September 27, 2022
Everything was spilled in the box so I didn’t get to use the color
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karra E.
September 27, 2022
Not the desires color
POSTED BY:
Karra E.
September 27, 2022
I had wanted intense copper for it's bright but darker toned "red head" look. I ended up with a more burgundy look and am very disappointed with the color
Karra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Hi Mary! Thanks for stopping by. We are sorry for any misunderstanding with your orders. Please check your emails, we have contacted you to help you further.
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda M.
September 27, 2022
Did not cover my gray roots
POSTED BY:
Amanda M.
September 27, 2022
The color is beautiful where it took, but even having followed the directions step by step my gray roots are still showing through. I was very excited to try esalon and had a great referral but disappointingly the color just didnt work to cover my gray roots as i was hoping abd expecting it to.
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vikki A.
September 26, 2022
Not good for me
POSTED BY:
Vikki A.
September 26, 2022
I do not like this hair company I’m trying to cancel my orders I do not want any new colors from here
Vikki - Thank you for reaching out! We're sorry to hear you've been unhappy with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Malia T.
September 26, 2022
Didn’t work for my hair
POSTED BY:
Malia T.
September 26, 2022
You sent two sets of hair color I use them both on in one time. It did not work at all. At least a little bit of color on my hair. It was nothing. I am surprised when I know from
My bank account that they will sent me another set. I am trying to cancel but it’s hard how to find where to cancel on the website.
Malia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ami S.
September 26, 2022
Didn’t last past one wash
POSTED BY:
Ami S.
September 26, 2022
I died my hair and then two days later I washed it again and the color washed out and my daughter used color from you guys as well and it turned her hair orange
Ami - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Marian F.
September 26, 2022
Didn't Cover Gray
POSTED BY:
Marian F.
September 26, 2022
My product came, when I used it I was very disappointed with the quality of color. It didn't cover the gray roots it turned them orange
Marian - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Miriam E.
September 25, 2022
Too harsh to my scalp
POSTED BY:
Miriam E.
September 25, 2022
I sooo love your hair colour and the whole
concept but unfortunately I need to stop using it as every time I apply it, I have quite an intense burning and stinging sensation on my scalp for the first 2 days or so. Despite shampooing TWICE after each application! I used to ignore it, but as I just got a skin cancer diagnosis, this really scares me and I am now looking into more gentle alternatives. Maybe you could put some research into it for the future as I am sure there is more sensitive heads out there.. 😊
Hi Miriam! We are truly sorry to hear about your personal experience. Please check your emails, we've just contacted you to help you further.
POSTED BY:
christine H.
September 22, 2022
ordered dark brown now im orange
POSTED BY:
christine H.
September 22, 2022
the amonia about killed me i look like a brass lamp im to nervous of a person to go in publick with brassy hair.im sorry im not being mean. i dont remember dark colours smelling so strong of a,omia
Christine - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks again for sharing your feedback!
POSTED BY:
sheri W.
September 21, 2022
The hair color when mixed together foamed up all over my counter.
POSTED BY:
sheri W.
September 21, 2022
I have used this product on and off since 2012. Not the same product.
Sheri - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation. Please check your inbox for more details.
POSTED BY:
Sheila A.
September 21, 2022
did not order - did not receive - did not receive credit
POSTED BY:
Sheila A.
September 21, 2022
I stopped my service in June 2021. In January 2022 I was sent, out ot the blue, a free color set due to order credits I had accumulated. One year after stopping my service, July 2022, I find my debit card was charged $33 for an order I did not place and it was mailed to an address that is no longer current. I called to complain, was told I would be credited the amount when it was returned, 2 months later still no credit.
Sheila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle A.
September 21, 2022
The color didn't take, and it damaged my hair
POSTED BY:
Michelle A.
September 21, 2022
The color didn't take at all, it was a gorgeous plum while in use, but it washed out and left my hair brassy and frizzy, my opinion is it was old product. If there was a different type i might reapply to fix the mess it left... I'm very unhappy with the end result, i have to work with ugly hair now.
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Kristina N.
September 20, 2022
Color didn’t even stick to my hair
POSTED BY:
Kristina N.
September 20, 2022
Color did not coat my hair. Worst hair color I’ve ever ordered. Customer service hasn’t responded either. I’ll stick with other companies
Kristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shelia S.
September 20, 2022
Horrible
POSTED BY:
Shelia S.
September 20, 2022
The roots color is amazing but the ends color they gave is gross. It’s bright red orange and is not even the same or similar color as the roots. I look like a freak show.
Sheila - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks again for your feedback!
POSTED BY:
Vickie D.
September 19, 2022
Doesn’t cover gray
POSTED BY:
Vickie D.
September 19, 2022
Sadly, I am going to have to cancel my subscription. This is the second time that it hasn’t even touched my gray hairs. I’ve been a customer for a number of years. I don’t know if they e changed their process/formula but it’s not worth the time and money.
Hello Vickie - Thank you for reaching out to us here at eSalon! We are so sorry to hear your gray coverage did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Holly H.
September 18, 2022
Sent picture and color is way off
POSTED BY:
Holly H.
September 18, 2022
They sent me red when I requested copper and sent a picture with clearly copper hair. It was also much darker.
Holly - Thank you for reaching out! We are sorry to hear that your color formulation was not correct and that it came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Mike A.
September 18, 2022
Made my hair brassy and color didn't take
POSTED BY:
Mike A.
September 18, 2022
This color went on healthy soft virgin hair so the color should have took but all it did was fry my hair and make it brassy. I ordered the dark brown with purple and it went on a great plum color, but it washed out immediately and left a frizzy brassy disaster. I'm disappointed and panicking cause my hairs destroyed and I have to work like this. I don't recommend the product to anyone.
Mike - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust to a formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Lydia S.
September 17, 2022
Went black
POSTED BY:
Lydia S.
September 17, 2022
Have light brown hair with blonde highlights and wanted to go a medium brown for winter. Left this colour on for half the amount of time as stated on the instructions as it started to look really dark. Washed it out and it was black…so so bad will never order again.
Hi Lydia! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further.
POSTED BY:
Louise S.
September 16, 2022
Doesn’t cover my grey.
POSTED BY:
Louise S.
September 16, 2022
Does NOT cover my grey hair. I now have grey, pinky red, and brunette zones on my head. Will be paying for color correction when I can get back to my stylist.
On a positive note, did leave my hair soft and healthy.
Louise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
CHRISTINA Y.
September 16, 2022
Easy to follow and use
POSTED BY:
CHRISTINA Y.
September 16, 2022
Easy to use and followed but the color did not turn out at all how I wanted.
Christina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah B.
September 16, 2022
I'm tired of giving the benefit of the doubt.
POSTED BY:
Sarah B.
September 16, 2022
Been using this hair color since June 2020. I cannot believe I stuck with it for two years... probably because it was so convenient. I get one good color out of every four. Like many other reviews, the color is inconsistent and even turns my roots lighter at some places. I have very dark hair and use a blue black permanent dye for gray coverage. Some places cover well others appear stripped of all color. Been going back and forth with them for a while. I don't change my routine, wash my hair on a Sunday and do not use any product. The apply hair day on a Thursday so it's not freshly cleaned. I'm so tired of playing this game of will it cover my roots or ruin my hair this time. Found another brand online with far better reviews. Will finally be ending this horrible hair relationship. Not worth the price for quality.
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Carol F.
September 15, 2022
Not the colour I wanted at all !!
POSTED BY:
Carol F.
September 15, 2022
I received my colour yesterday, I've done my hair by the letter in the instructions , instead of my hair being light blonde , it is now a light ginger! Not the colour I wanted at all !!!
Hi Carol! We are sorry to hear that the color didn't meet your expectations. Please check your emails, we've just got back to you to help you further.
POSTED BY:
Sheryl S.
September 15, 2022
Terrible - total scam
POSTED BY:
Sheryl S.
September 15, 2022
And still no answer.....it is awful that I cannot change my color on my own. I need to go through some mythical "stylist". I actually didn't not like the color I was being sent so I wanted a new color but was not given a way to change it ..... system only allows a note to be sent to stylist who then ever responds. Good way to make money off customers by sending them stuff they don't want and ignoring their requests. I tried to stop the auto-ship also and cancel but now it looks like that didn't even happen. Apparently they do whatever they want.....geez. Total scam.
Interesting....now I am trying to publish my review and it saying over and over again I need to "refresh". Then I have to retype it then "refresh" then retype.....so much for an honest review.
Sheryl - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Becky C.
September 15, 2022
PROLONGED ARRIVAL TIME
POSTED BY:
Becky C.
September 15, 2022
The hair color is great. It's always been awesome. But for the past couple of months, the delivery time gets longer and longer. This months order was suppose to ship on 9/6/22... it still hasn't left the post office. Had the same issue last month. I know you're not responsible for the post office but if this continues, each month, I'll stop purchasing. Very frustrating!
Becky - We're so sorry to hear your most recent order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. We appreciate you reaching out!
POSTED BY:
Mrs G.
September 14, 2022
Awful!
POSTED BY:
Mrs G.
September 14, 2022
Back to my expensive but reliable hairdresser . This stuff is no better than anything you can buy in Boots . Seriously , it wrecked my hair which is blonde / grey . I won’t be doing this again .
Hi Mrs G.! We are so sorry to hear that your custom bled hasn't met your expectations. Please check your emails, we've just got back to you to help you further.
POSTED BY:
Brittany R.
September 14, 2022
Won’t Buy Again
POSTED BY:
Brittany R.
September 14, 2022
I had done the quiz and saw a color I really liked “darkest brown mahogany” which looked like a very dark brown with SUBTLE hints of red. My hair is quite literally purple. All day I had people asking me if I dyed my hair purple. ESalon did offer to send me a new shade but I will be going elsewhere for my dye.
Brittany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Geraldine L.
September 13, 2022
Hair color
POSTED BY:
Geraldine L.
September 13, 2022
The color set basically seems like box dye that you can get at your local pharmacy
Geraldine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jannah B.
September 13, 2022
Poor grey coverage
POSTED BY:
Jannah B.
September 13, 2022
Color was lovely but it did not cover my grav. Very disappointed since I followed the directions Completely
Jannah - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca R.
September 13, 2022
Color Does not last
POSTED BY:
Rebecca R.
September 13, 2022
Very disappointed with this product the color washes out in the first wash and leaves my roots exposed. The second bottle I received started foaming and spilling out of the bottle when left on the counter for less then 20 mins. I have never had hair dye do that to me and I've been coloring my hair for about 20 years. I'm glad it did not ruin my countertop.
Rebecca - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right.
POSTED BY:
Jade T.
September 12, 2022
Wish the color was better settling in my hair
POSTED BY:
Jade T.
September 12, 2022
I think the process was made so easily by eSalon, however when I received my package in the mail and began the process, the color was not what I expected it to be. I thought it was going to be a little bit better showing with the description that I gave of my already natural hair. Will definitely purchase again, just wish the color was a little more accurate.
Hello Jade - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
LISA C.
September 12, 2022
Poor gray coverage
POSTED BY:
LISA C.
September 12, 2022
My color kit used to cover my gray perfectly, however, for the last several months this has not been the case. I don't know if they have changed the formula, but I will give it one more try, and if it remains a problem, I am cancelling my subscription.
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color applications. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sarah W.
September 12, 2022
Turned my blonde hair ginger!
POSTED BY:
Sarah W.
September 12, 2022
I ordered from here due to the amazing reviews, I ordered a medium blonde and uploaded pictures etc. I've just done my hair, and well I'm left with ginger hair! I'm not happy about this
Sarah W.- Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brianna R.
September 11, 2022
Not what I expected.
POSTED BY:
Brianna R.
September 11, 2022
I was hoping to go a lot darker and even received an email from the stylist that I was going two shades darker and she recommended going darker gradually. My hair barely changed. The only noticeable difference is my natural red undertones now are more golden but my hair did not get any darker.
Brianna - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie Y.
September 9, 2022
Horrible Outcome.
POSTED BY:
Stephanie Y.
September 9, 2022
Based on the color chart and pictures I sent in, I ordered this color—medium Copper Blonde. I did as instructed and the color was less than appealing. It left my hair dry and dull. In my notes, to the colorist, I specifically asked for more of a strawberry medium blonde than copper plus with the photo it should have been closer to what was requested. I am totally disappointed and now have to go back to my stylist and spend the $120 to get the shine and luster my hair once had. I do not recommend it. The only reason I gave two stars is due to the packaging.
Stephanie - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Daneyda C.
September 9, 2022
Did not work
POSTED BY:
Daneyda C.
September 9, 2022
The hair color only worked on part of my hair and it’s literally gone after 4 washes.
Daneyda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Abby F.
September 9, 2022
Not what I wanted
POSTED BY:
Abby F.
September 9, 2022
Maybe it’s my fault but the dye didn’t change my hair color hardly at all. I’m a little disappointed as I wanted a bigger change.
Abby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jill G.
September 9, 2022
Great product, complete wrong color
POSTED BY:
Jill G.
September 9, 2022
The color is not at all what I expected. It almost canceled out all of the red that my hair all ready was.
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Meranda M.
September 9, 2022
Awful!
POSTED BY:
Meranda M.
September 9, 2022
Absolutely awful. The color wasn’t even remotely close to what I wanted.
Meranda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dawn C.
September 7, 2022
Little gray coverage
POSTED BY:
Dawn C.
September 7, 2022
Not so great for gray coverage, at least not for me. Maybe it depends on the amount of gray each person has? My hair after coloring looked okay as far as the color but a few days later my roots were brassy.
Dawn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right.
POSTED BY:
Elena S.
September 6, 2022
The box was delivered damaged twice in the last two times!
POSTED BY:
Elena S.
September 6, 2022
I was very disappointed that the box delivered was damaged. Some of the hair color leaked out.
Elena - We are so sorry to hear that your last two orders arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Please check your inbox for more details!
POSTED BY:
Maria G.
September 6, 2022
Did not cover gray
POSTED BY:
Maria G.
September 6, 2022
I have not had good luck with eSalon. My Colorist contacted me and wanted to see how I liked my color. I was able to say how I was not happy because the gray hairs were not covered. They sent me another formula to try and it did not cover again!!! I can go buy Clairol or L'Oreal Root Touch up for $7.00 and I know it works. I did love the color that the rest of my hair is but not happy that the gray did not cover with this new formula.
Hello Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We can confirm your Color Plan is currently off and you will not receive orders from us moving forward. If you'd like to give us a try again in the future our colorist would be more than happy to adjust your formula again to help you achieve your perfect color. Thanks for giving us a try!
POSTED BY:
Abigail L.
September 6, 2022
Gray coverage was not as expected!
POSTED BY:
Abigail L.
September 6, 2022
I didn't cover my grays well, they were showing after one wash.
Abigail - We’re sorry to hear that your hair color is not covering greys as expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Pat M.
September 6, 2022
Leakage
POSTED BY:
Pat M.
September 6, 2022
My package arrived today ND th color bottle leaked out in to the box.
Pat - We're so sorry to hear that your order arrived damaged! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judi A.
September 6, 2022
Color
POSTED BY:
Judi A.
September 6, 2022
My color still is not shiny like it use to be. Even with using the tint rinse. Also, the grays around my face don’t color. I cover it really good for the longest time.
Judi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Rachel A.
September 5, 2022
Colour
POSTED BY:
Rachel A.
September 5, 2022
Disappointed just over 2 weeks and grey has come through quite a lot a shop bought colour lasts longer
Hi Rachel! We are sorry to hear that your grey coverage didn't meet your expectations. Please check your email, your colorist has contacted you to help you further.
POSTED BY:
Heather W.
September 5, 2022
Rep lied to me about the ingredients
POSTED BY:
Heather W.
September 5, 2022
Incredibly angry right now, esalon.
Despite what I was told by a rep, the ammonia-free formula is NOT PPD-free. The email assures me that while it's made in the same facility as your products with PPD, the 0% formula is PPD-free.
Based on that email, I ordered the product. I just did a patch test, because I always patch test, and I developed a giant hive where the product was applied 10 minutes into the test.
I removed the solution, took an antihistamine, and then Googled the product and found out that - guess what - it *might* contain PPD.
WHY ON EARTH WOULD ANYONE ADVISE THAT YOUR PRODUCT IS PPD-FREE WHEN IT IS NOT?
Do you realize that people can end up in the E/R or die? I carry an epi-pen because of my allergies. I don't even mess with products that contain any form of ammonia or PPD.
I want my money back.
Shame on you. Beyond pissed off.
Hello Heather - We're super sorry to hear about your experience and are wishing you a speedy recovery. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
