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Coverage on the majority of my hair is good but I can still see the grey showing through straight after colouring! The grey coverage was the reason I purchased but I'm not impressed with the results.
Shelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ashley H.
November 18, 2022
Pretty bad
POSTED BY:
Ashley H.
November 18, 2022
Overall I found the color a bit hard to apply evenly, but that may have been my eye sight. It came out okay initially, but is fading really quickly. Then tonight, 3 weeks after coloring, there are streaks of hair color all over my pillow. Wtf? I do not use hair product or heat style, just shampoo and condition with the same stuff I've used for months so I can't explain why the color is bleeding everywhere now. Overall, I don't think I'd recommend this product and won't be reordering it.
Ashley - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Hello Kortnee - We’re truly sorry that your order hasn't arrived. We're happy to send out another Color Kit. We've sent you an email so please be sure to respond back to us so we can get your order out ASAP! Thanks for choosing eSalon.
POSTED BY:
Brittani W.
November 17, 2022
Didn't dye my hair at all
POSTED BY:
Brittani W.
November 17, 2022
I was so super excited to receive and use this Color Set and I have to say I am sorely disappointed. I have been almost fully gray since I was 17 (currently 36) and I've been dying my roots for 20 years. I followed these instructions step-by-step and after an hour of application and setting my timers, etc. I rinsed my hair out and it didn't color a single hair on my entire head. My roots are STILL completely gray, it's as if I didn't even apply any color at all. I actually want a refund.
Hello Brittani - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Hope D.
November 17, 2022
My hair didn't like it!
POSTED BY:
Hope D.
November 17, 2022
I used the product exactly as instructed and my hair didn't take the color it turned almost a pink instead of the burgundy I was expecting and started falling out in clumps immediately. To be fair I never use any products in my hair so I didn't really know what to expect. I have friends who have used this company and love it so it might just be my hair in particular.
Hello Hope - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Irina Y.
November 15, 2022
Doesn't work for my natural hair
POSTED BY:
Irina Y.
November 15, 2022
I ordered a product with shampoo at a discount. None of this stuff works for my type of hair. I wrote to customer service, but still, nobody replied. It's strange if you guarantee something, but it would be nice to get a reply.
Hi Lisa - We are so sorry to hear that your color didn't turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie C.
November 15, 2022
Too dark
POSTED BY:
Stephanie C.
November 15, 2022
Well everything would've been ok, however I was trying to get a blonde color quite a bit lighter than what I ended up with. I believe it turned out even darker than my natural hair color or roots, which is what I did not want....
Hello Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
MEHDI Y.
November 15, 2022
The color does not cover grey hairs
POSTED BY:
MEHDI Y.
November 15, 2022
The color do not cover the grey area and if it does it will be red. Please stop sending the color to me
Hello Mehdi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sasha
November 14, 2022
Color options not for Red Heads
POSTED BY:
Sasha
November 14, 2022
Had gone over with the colorist helper what color I desired and sent in a picture, but the color I received was too light so they recommended a different type of red and sent for the second time but it was way off. FYI, seems like Madison Reed has better color options for red heads. This company could not offer me what I was looking for.
Sasha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Crystal S.
November 14, 2022
New color
POSTED BY:
Crystal S.
November 14, 2022
Ordered new color, unhappy with results. My hair color has too much red, more red than brown. How can this red be eliminated?
Crystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carolyn N.
November 14, 2022
I wanted medium blind I got strawberry blonde with grey,green streaks.
POSTED BY:
Carolyn N.
November 14, 2022
My hair is now 3 colors, Grey turned blonde, dark roots are strawberry blonde and the middle lengths are grayish green.
Carolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Nancy E.
November 14, 2022
Slow delivery
POSTED BY:
Nancy E.
November 14, 2022
I have not used this new set since it took almost 2 weeks to arrive. The last application did not cover well and was unbearable after 2 weeks. I had to purchase another product. Will try this next time.
Nancy - We’re sorry that you were unhappy with the results of your precious order. We see that your colorist reviewed your comments and adjusted the formulation on your most recent order. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tawana W.
November 14, 2022
Gray back
POSTED BY:
Tawana W.
November 14, 2022
My gray around my hair line was showing in less than a week time. I had to dye again before the next shipment!😔
Tawana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Theresa T.
November 13, 2022
Darker than expected
POSTED BY:
Theresa T.
November 13, 2022
I only left this on for 10 minutes and my hair is not dark blond, it’s dark brown.
Theresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Claudia B.
November 11, 2022
Wrong color, too dark
POSTED BY:
Claudia B.
November 11, 2022
This was way too dark and i don't see any red.
Maybe too much ash as well?
Claudia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We look forward to making this right!
POSTED BY:
Jeanne L.
November 11, 2022
Two completely different colors
POSTED BY:
Jeanne L.
November 11, 2022
I asked that my color be lightened JUST A LITTLE from last month since it was too auburn and I want more of a strawberry blonde. I got two colors (which is nice) to do roots, then middles and ends, but the middle and ends color ended up being like a Ronald McDonald red/orange and completely different from the roots and rest of my hair. Also, the roots barely took and that doesn't usually happen.
Hello Jeanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Denise R.
November 10, 2022
1st Time Color Hair
POSTED BY:
Denise R.
November 10, 2022
The color did cover gray, but gave my hair a red color.
Denise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Benley F.
November 10, 2022
Disappointed
POSTED BY:
Benley F.
November 10, 2022
I normally love eSalon ,but my most recent colors have been off ! One turned my hair a brassy brown color ! So they changed my formula.. and this one turned my hair a dark brown and still has a bit of a red brassy tone .. The reason I'm soooo DISAPPOINTED is that my goal was a LIGHT ASH BROWN or DARK BLONDE!! I'm will to give it another try , but I will pay really good attention to what color they try to give me this time ?? I hope you have better luck then me !
Benley - We are so sorry to hear you've been disappointed with your recent color applications. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
TILENA W.
November 9, 2022
Sucks
POSTED BY:
TILENA W.
November 9, 2022
I've done my hair twice the first time was better than the second time but it wasn't the right color the second time is awful I'm embarrassed to leave my house and can't even get anyone to f****** respond
Tilena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sharie H.
November 9, 2022
I see no difference in hair color
POSTED BY:
Sharie H.
November 9, 2022
I was so excited for this. And followed instructions exactly, but the color does not show it looks like ai did nothing to my hair my roots are still lighter than the rest and my hair is still brown with red. I ordered a medium black golden. I won’t be continuing with the company
Sharie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Julie P.
November 9, 2022
Didn't cover my gray roots
POSTED BY:
Julie P.
November 9, 2022
I applied the product as directed and waited 20-25 minutes for processing, but still have grayish roots. Maybe mine are just stubborn grays.
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Katie S.
November 9, 2022
No gray coverage
POSTED BY:
Katie S.
November 9, 2022
What little gray hair it did cover, it washed out after a couple washes. When they resent a 2nd formula to try, my roots have come out very reddish with very little gray coverage
Katie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Penni L.
November 8, 2022
Staying power
POSTED BY:
Penni L.
November 8, 2022
The color is fine. I like all the extras, stain remover etc. however, when I get my hair colored at the salon, the color is good for at least 2 weeks. With e-salon after one wash I can see grey coming through. Pretty disappointed.
Penni - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Becky T.
November 8, 2022
Not great
POSTED BY:
Becky T.
November 8, 2022
Did not cover my gray that well. Still see the gray on the sides. I let the solution sit and followed the instructions just as it says but the results are not the best
Becky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer B.
November 8, 2022
Too dark and red
POSTED BY:
Jennifer B.
November 8, 2022
I hate the color. It's way to dark and red. Not medium blonde at all. 😭😭😭
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Dena A.
November 8, 2022
No grey coverage :(
POSTED BY:
Dena A.
November 8, 2022
This hair dye did not cover my grays. It smelled good and the package was pretty
Dena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep a look out for an email with your next steps!
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Leila H.
November 7, 2022
Color still not right
POSTED BY:
Leila H.
November 7, 2022
Can we make it a little darker? It’s still too light and orangy.
Leila - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Alice N.
November 7, 2022
Coverage
POSTED BY:
Alice N.
November 7, 2022
This last color didn't cover the short hair at the nape of my neck...looks horrible!!!
Alice - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Aimee A.
November 7, 2022
Not the right color
POSTED BY:
Aimee A.
November 7, 2022
I asked to go darker, and I got the same or lighter.
Aimee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Monica R.
November 7, 2022
I had no gray hair, My hair was natural dark blonde, color kit turned it orange
POSTED BY:
Monica R.
November 7, 2022
I spent $200 trying to fix it at real salon and still not right color. I was lightening from dark natural blonde to Medium natural blonde with your kit, but it turned orange.
Monica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sharon W.
November 6, 2022
My review
POSTED BY:
Sharon W.
November 6, 2022
I really wasn't satisfied with the color last time, and it didn't adhere, if that's the correct word, to my grays, but I'm going to give it another try.
Hello Sharon - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ellen S.
November 6, 2022
not impressed
POSTED BY:
Ellen S.
November 6, 2022
For the price - the gloves are flimsy and the color blends thru - they give you 2 pair because they fall apart- the color washes out quickly - the color is great but this is just too much $$ for what I received - I've been coloring my hair for over 30 years and this product is far from the best
Ellen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jade N.
November 5, 2022
Hair Color
POSTED BY:
Jade N.
November 5, 2022
The color was changed to a bright red, this was not originally selected. Made my hair more red then what it was naturally. Was looking for a warmer color for winter, did not like that tech changed it.
Jade - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help!
POSTED BY:
Margaret F.
November 5, 2022
Awful
POSTED BY:
Margaret F.
November 5, 2022
Awful grey was showing in 10 days!!!!! Followed instructions exactly. Will not be purchasing again
Hello Margaret - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Barbara H.
November 4, 2022
What happened?
POSTED BY:
Barbara H.
November 4, 2022
I had asked for a color lighter than the last shade I had ordered and it turned out, it was MUCH darker than my last shade. I am so disappointed.
Barbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Rita K.
November 3, 2022
Order sent to wrong address................
POSTED BY:
Rita K.
November 3, 2022
I looked for a contact and didn't see one. I am furious. I changed my shipping address, and it is still being shipped to the wrong place. We travel a lot and this is not the first time this has happened. Looks like I am going to have to cancel my account if this company is not willing to work with me, plus my product will be later getting here. And I am having to bother someone to have it forwarded on to me. I know for certain I changed the address but it is still going to Indiana instead of Georgia...............I'm venting here as I could not find a private contact place.
Rita - We are truly sorry to hear about your experience. We take our clients' feedback to heart and continue to improve our client's experience each and every day. We have reached out via email to get you assisted.
POSTED BY:
Danielle W.
November 3, 2022
Didn't come out the colour I wanted
POSTED BY:
Danielle W.
November 3, 2022
I mixed the colour and at first, it looked an okay colour but quickly darkened to a dark purple. I was originally wanting orange hair and it came out dark red!
Luckily I actually do quite like the dark red, but it's not the colour i asked for.
Hi Danielle! We are sorry to hear that your hair color didn't come out as expected. Please check your emails, we have contacted you to help you further.
POSTED BY:
Karen W.
November 3, 2022
Processing Time Seems Short
POSTED BY:
Karen W.
November 3, 2022
The total processing time is only 15 minutes which seems awfully short. Any other color I’ve done has been at least 30 minutes. My color came out very uneven.
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lillie R.
November 2, 2022
Chemicals to strong
POSTED BY:
Lillie R.
November 2, 2022
honestly in the course of mixing the products they were super strong I had to wear a mask and I couldn't place the mixer on my hair concerned how strong the chemical were smelling.
Lillie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Rehan A.
November 1, 2022
Did not work
POSTED BY:
Rehan A.
November 1, 2022
The hair color was a MESS and got everywhere. I have a lot of experience dyeing my own hair and I’ve never seen anything like this. In addition, the root color did not cover the grays. I was SURE to apply it to where I needed coverage and it did nothing. I will not use this again. The dyes sold at the pharmacy far exceed this product.
Rehan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
DONNA M.
November 1, 2022
It hasn’t been 2 weeks since I colored
POSTED BY:
DONNA M.
November 1, 2022
and as recommended I haven’t washed my hair hoping the color would last. I did like the color but like the other store bought products it didn’t last. I was so hopeful unfortunately my roots are already showing the gray.
Donna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kim O.
November 1, 2022
Didn’t do my color
POSTED BY:
Kim O.
November 1, 2022
Didn’t do my color it’s way light almost no change to roots Very disappointed ☹️
Kim - We’re sorry to hear that your color came out lighter than you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Rosalyn Brown C.
October 31, 2022
3 weeks after colouring my hair has turned brassy red. What I wanted to avoid!
POSTED BY:
Rosalyn Brown C.
October 31, 2022
3 weeks after colouring my hair has turned brassy red. This is what I specifically wanted to avoid and asked that I get a brown colour that remains true and does not turn red after exposure to the sun etc.
And I do not want a darker or black colour - I want chestnut brown.
Rosalyn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
rebecca S.
October 30, 2022
Did anyone even read the notes?
POSTED BY:
rebecca S.
October 30, 2022
Root colour was ok, but the length colour was vastly different, didn't match the top and turned me from blonde to fully copper. Was awful. Really angry that I had to go buy a bleaching kit to get back to blonde!
Robyn - We are sorry to hear that you were disappointed by the gray coverage and tone of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lyndsey B.
October 29, 2022
Love the colour, but....
POSTED BY:
Lyndsey B.
October 29, 2022
I absolutely loved the colour and the set looked so professional in its packaging etc but the chemicals in the colour made me feel very sick and a bit dizzy. I will order again in the future as the colour looked great and the price was great even though it made me feel ill in the short term. I'm willing to go through that feeling again for hair perfection.
I have medium brown hair with blonde highlights and I got dark brown mohaugany red die, I followed the instructions and left it in for 35 minutes. Sadly it didn't take, the blonde highlights from the salon this summer still look blonde even :/ not impressed with the product.
Joleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your next steps! We truly appreciate your feedback.
POSTED BY:
Stephanie T.
October 28, 2022
Did not receive hair color
POSTED BY:
Stephanie T.
October 28, 2022
I did not receive my hair color package for July, August and September of 2022. Can you please explain why?
Hello Stephanie - We’re truly sorry to hear you haven't received your orders. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Kathleen J.
October 28, 2022
The color is off
POSTED BY:
Kathleen J.
October 28, 2022
The color should be dark blond but it is more brown and still has red undertones
Kathleen - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with the next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right.
POSTED BY:
Cathy J.
October 28, 2022
No good
POSTED BY:
Cathy J.
October 28, 2022
I informed them I have extra long thick wavy hair. I recieved 2 different colors in 2 3 ounce bottles. I would need triple. And they had me scheduled to recieve 2 more little bottle 10 weeks from now. I hope they enjoy my money since I can't return because I opened the box to see the joke inside
Cathy - Thank you for your feedback. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their purchase! We are so sorry to hear that we haven’t got it just right with your order. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tara G.
October 27, 2022
Ok but not amazing
POSTED BY:
Tara G.
October 27, 2022
First of all the is the second order I've received because the first one was horrible and didn't come out right. I even sent a photo and terrible. This time it worked. However in the shower while washing my hair with their shampoo, I lost so much hair I can't describe but it was literally what I unclog in my shower drain every couple months in one wash. I was so terrified at the huge clump I was worried I'd have a bald spot. Going back to my regular hair dye. Just not worth it.
Tara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tammy S.
October 27, 2022
Too dark
POSTED BY:
Tammy S.
October 27, 2022
This color didn’t turn out as well as the first one. I really want a true strawberry blonde with a lot of copper tones. It was perfect the first time but this time it’s really dark. It might be because of the highlight mess up. But the purple tint made it even worse. 🙁
Tammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Debbie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sharon G.
October 27, 2022
Didn’t change color much!
POSTED BY:
Sharon G.
October 27, 2022
Roots looks red, and no signs of violet on ends at all.
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Claire D.
October 26, 2022
I've not seen much difference
POSTED BY:
Claire D.
October 26, 2022
I've not seen much difference with this colour and my hair is still showing a copper undertone ,this has also left my hair feeling very dry, and I've noticed grey hairs appearing quicker than my usual brand,and I didn't really get a nice smell after using the conditioner either like I do using my regular one The packaging is nice and how it's delivered with that personal touch but that's the only positive overall I can say. Unfortunately for me this colour and products really hasn't suited my hair nor changed the colour that much and my hair has been feeling very dry and frizzy since using.
Claire D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janet F.
October 26, 2022
Faded with 1st wash
POSTED BY:
Janet F.
October 26, 2022
Color faded at roots with first wash 4 days after coloring. Not happy that the color didn’t last past the first shampooing. Need to recolor now
Janet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kayleigh B.
October 26, 2022
Not what i asked for at all.
POSTED BY:
Kayleigh B.
October 26, 2022
On going through the questions on what i wanted i selected auburns and coppers and gingers....
I got red. Pinky cheap looking red.
Very disappointed especially as id uploaded photo of my own hair... Plus a photo of my desired colour.
Now im left with hair colour i need to spend money on to fix!
Hi Kayleigh! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
POSTED BY:
janel M.
October 26, 2022
The color is too dark
POSTED BY:
janel M.
October 26, 2022
The color is too dark and does not seem to last long. Even though I use color safe shampoo
Janel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
.
October 26, 2022
Poor Customer Service AND it expires QUICKLY - things GROW in the bottle!
POSTED BY:
.
October 26, 2022
I've been a customer for 7 years but NO MORE. Never had an issue but I was on recurring shipments so I had hair colors coming faster than I was using them. In a nutshell, after 4 months, I went to use my last one on my counter, and it was growing gross stuff IN THE BOTTLE! I was going to toss it out, but wanted to send an email - if anyone can relate, I work 2 businesses so working around the clock and never get time off, but I finally sent an email to tell them and show them the pictures. Instead of coming back that they're sorry that happened, and telling me that I can't have it exposed to any "elements" (but it was always on my counter, so no temp influx) that they "are happy to confirm it's over 6 months so to throw it out" - sort of like "hot potato, it's not my problem", but everyone, you have to see the pictures - completely gross!!! Anyhow, it's not about a $30 order, it's about the poor customer service AND that the STANDARD time for hair color (that you can expect it's good) is THREE YEARS - Google it and you will see. Since then, they've ADDED to their FAQ that it expires in 6 months - convenient. Regardless, I would seriously consider using another color where things are NOT growing in bottle - you're putting that on your hair! I'll dispute the charge with my credit card company so again, it's not over $30, it's very, very poor customer service. Read other reviews online and you will see - HERE they can somewhat control reviews - on other sites they can't....think about that...
Hello - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kris N
October 26, 2022
Faded Pink Mess
POSTED BY:
Kris N
October 26, 2022
My reference photo I sent to esalon’s email was of a beautiful ginger beer colour. The colour I received turned my natural level 8 blonde hair into a faded looking dark pink mess. Not even the slightest bit close to what I had asked for. Very unhappy.
Kris - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Debbie J.
October 25, 2022
Wrong color
POSTED BY:
Debbie J.
October 25, 2022
Y'all since the wrong color not once but twice now my hair is totally messed up I want to cancel my subscription
Hi Debbie - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Deepti L.
October 24, 2022
Didn't last very long
POSTED BY:
Deepti L.
October 24, 2022
The colour looked very nice for a couple of days, but then my grays started showing through, and my hairdresser noticed that the colour under the very top layer of hair was very light (something about the developer being too strong). And in the hairdresser's chair I could actually see where the root colour was applied and where it ended. Such a shame! I was really excited by the initial results.
Deepti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
LISA G.
October 24, 2022
Awful color not the same as old formulation
POSTED BY:
LISA G.
October 24, 2022
I asked for the same color and effect as the old eSalon formulation. They said it would look the same. It wasn't even close. Looks and feels like drugstore box color. So disappointed. Canceling account.
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Melanie G.
October 24, 2022
Basically no change
POSTED BY:
Melanie G.
October 24, 2022
I followed your directions exactly and my hair looks almost exactly the same as it did before I colored it. Not happy at all.
Melanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jody B.
October 24, 2022
Minimal gray coverage
POSTED BY:
Jody B.
October 24, 2022
I gave this product another chance and again the color was too light and did not cover the grey as well as other products. Highly disappointed. Will request money back
Jody - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Caroline S.
October 24, 2022
Very brassy
POSTED BY:
Caroline S.
October 24, 2022
I was hoping for a more neutral color but the color was very brassy and not a good fit.
Caroline - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Gina W.
October 24, 2022
Didn’t color my grey
POSTED BY:
Gina W.
October 24, 2022
While the product left my hair feeling much more healthy, I found that, at twice the price, it didn’t cover my color resistant greys as well as the Loreal Preference that I generally use. I plan to cancel my subscription.
Gina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Veronica G.
October 23, 2022
Disappointing results
POSTED BY:
Veronica G.
October 23, 2022
I had high expectations for this product from all the reviews and ads but unfortunately, it was nothing like I expected. The major issues I wanted to fix were not fixed, like colour correcting and not damaging my hair further.
Hi Veronica! We are sorry to hear that your custom blend didn't meet your expectations. Please check your emails, we have contacted you to help you further.
POSTED BY:
Michael C.
October 23, 2022
Not for me
POSTED BY:
Michael C.
October 23, 2022
I was curious about this product but was skeptical due to my stubborn greys. Unfortunately this did not take well on my greys. I only do 1 brand from the store since many others do not work on me. I dye my own hair for over 15 yrs so am familiar with how to properly do it at home. This was a sad outcome. Not interested to try again but canceling the membership is extremely challenging. I've even sent an email to cancel but no word for days. Hopefully I'll get a response this way.
Michael - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Denise G.
October 23, 2022
Gray
POSTED BY:
Denise G.
October 23, 2022
After one wash my grey in my temple area starting coming through
Denise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Cynthia L.
October 23, 2022
Worst hair color ever
POSTED BY:
Cynthia L.
October 23, 2022
I went through all the questions with my main concern being stubborn grays. I submitted 3 recent pics showing my hair color is a very very dark brown. I got the initial order and the color came out so much lighter than my hair color and greys started showing after 2 -3 washes. Due to my own negligence I didn’t realize I was on an auto fill plan and received a 2nd order. I immediately unenrolled and just kept the order thinking I’d give it another try since I had it. To my surprise I received an email telling me a 3rd order was shipped even after unenrolling. I had to contact customer service and the rep had a bad attitude as if she was being inconvenienced to unenroll me again and told me to mark the package return to sender and when they got it back they would refund my card but would proceed to charge my card in the meantime. No apology for sending it after I cancelled or anything. Long story short I tried the box I had kept and it took to my hair worse than the 1st time. It didn’t even look the light reddish brown like the 1st time; it was much lighter. Don’t waste your money on this product. I’m going to call them on their 100% satisfaction claim and see what happens. Dye from the Dollar store would have worked better.
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tahnee Terai
October 22, 2022
Only colored some of my hair
POSTED BY:
Tahnee Terai
October 22, 2022
I'm so disappointed in this hair color. I made sure to fully saturate EVERY SINGLE hair. (I have severe OCD so there is no "good enough" in my book) I made sure to let it process for the instructed amount of time, which ended up being longer actually because it takes quite a while to color all of my hair. I did everything as the instructions stated but only parts of my hair are colored. Much of it looks like I didn't even put color on it, my roots included. Not to mention the hair dye basically exploded in the bottles. The root color was doing fine for a bit and then all of a sudden it got really hot and started gushing out. The ends color did it immediately after mixing. I had to put them both in bowls where it looked like there was three or four times as much dye as there was when I started. I was terrified all my hair was going to fall out or something but I couldn't exactly stop half way through. As it turns out, I could have and it would've looked about the same. I won't run the risk of using the second shipment I received. I got this product because of the great reviews and it sounded so promising so maybe I just got a bad batch or have bad luck or something because this is probably the worst hair color I've ever used.
Tahnee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and experience! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Alanna B.
October 22, 2022
Coloured my hair darker than described
POSTED BY:
Alanna B.
October 22, 2022
My hair was coloured darker than described, after following the instructions exactly. The colour is nice and shiny and has a nice smell, however I am disappointed to have the incorrect colour.
Hi Alanna! WE are so sorry to hear that your color turned out darker than expected. Please check your emails, your colorist has contacted you to help you further.
POSTED BY:
Joyce R.
October 21, 2022
Too pricey n not enough gray coverage
POSTED BY:
Joyce R.
October 21, 2022
This is rip off! They advertise $9.99 I signed up they charge me $9.99 the 2nd auto ship was $34 what a rip off ! I wasn’t aware of the amount charges. Honestly it’s not enough gray coverage . I need refunds I want my money back not satisfied customer. Don’t fall on the advertising!!!
Joyce - We're so sorry for any confusion about our pricing and that your color did not give you the gray coverage that you expected. We want to make this right and will be reaching out to you shortly. Please check your inbox for next steps! Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
Hi Charline! We are so sorry to hear that your custom blend arrived damaged. Please check your emails, we have contacted you to help you further.
POSTED BY:
Eve P.
October 20, 2022
Fades too quickly
POSTED BY:
Eve P.
October 20, 2022
My color fades rather quickly, my gray coverage doesn't last more than a couple of weeks or so. This last time I used the color, I had a lot of hair fall out. I'm at a loss here.
Hello Eve - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Merinell F.
October 20, 2022
Disappointed
POSTED BY:
Merinell F.
October 20, 2022
The hair color ended up not covering my grays. It turned them a brassy light red color.
Hello Merinell - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Laci A.
October 20, 2022
Didn’t last
POSTED BY:
Laci A.
October 20, 2022
I’ve done this before and loved it however this time it’s not sticking to this gray hair 😭
Laci - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Belen T.
October 20, 2022
It does not cover my stubborn gray hair
POSTED BY:
Belen T.
October 20, 2022
Please cancel my order this dye does not agree with my hair.
Belen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Jaymi - Thank you for reaching out! Keep a look out for an email, so we may better assist you.
POSTED BY:
Dawn F.
October 18, 2022
Brassy orange greys still visible
POSTED BY:
Dawn F.
October 18, 2022
Colour turned out a brassy orangey colour. Greys not covered. Colour was altered to a darker ash blonde but still had brassy tones and greys visible. If wanting to home dye hair buy shop bought cheaper and better results. Results may be different if going dark, but if you want to go blonde ashy visit a salon or purchase a product with the correct content to achieve this.
Hi Dawn! We are so sorry to hear that your custom blend didn't meet your expectations. Please check your emails, we have contacted you to help you further.
POSTED BY:
shannon L.
October 18, 2022
No change
POSTED BY:
shannon L.
October 18, 2022
Easy to apply color was beautiful but my Grey's were not covered nor my highlights. No too satisfied.
Hello Shannon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Hello Jacqueline - We're very sorry to hear that you were disappointed by the gray coverage for your roots. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christine O.
October 18, 2022
Every color seems to be wrong
POSTED BY:
Christine O.
October 18, 2022
I don't know what's going on but I have never had these many problems with my color in the past. Last color was practically black and this color, they sent a color for the roots which is perfect and another color for the ends which is terrible. I look like I have 2 very different colors and my root color looks like I should be playing a part on Hocus Pocus. Not happy!
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Arlene F.
October 18, 2022
Still working on getting the color right.
POSTED BY:
Arlene F.
October 18, 2022
Third try to get the red out of my dark blond hair.
Arlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Kristin A.
October 17, 2022
Too dark
POSTED BY:
Kristin A.
October 17, 2022
I had about 3in. of naturally dark brown hair at my roots and the rest of my hair was bleached blonde. I bought the darkest brown (intense pearl) and it was supposed to be a level 3 with like a violet tone to it and my hair looks very very black now with the slightest hint of violet to it, but it mostly just looks very black. Looks like a level 1 almost like a blue black which is not what I was wanting. They had me do a tint rinse of mahogany brown before I colored it. Which didn't seem to have much effect on me for the end result. I would have been happy if it was just a couple shades lighter. It's just too dark. Does not look like a level 3. I know level three is very dark anyway, but this looks like the darkest you can possibly go. It does not look like darkest brown. It looks like blue black
Kristin - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Thank you for reaching out!
POSTED BY:
Kelly N.
October 17, 2022
Made hair brassy/red didn't cover grays
POSTED BY:
Kelly N.
October 17, 2022
This was a disappointment. It made my hair a dark peach, definitely not the cool beige I was promised. On top of that, it didn't do anything for the grays.
Kelly - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks for reaching out!
POSTED BY:
Cindy B.
October 17, 2022
To dark
POSTED BY:
Cindy B.
October 17, 2022
This color was nowhere near what I was wanting and it was ashy I don't like ash
Hello Cindy - We truly appreciate your feedback and we're sorry to hear about your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elyse C.
October 16, 2022
Greys back within 3 weeks :(
POSTED BY:
Elyse C.
October 16, 2022
The colour was good. Originally I thought it was a bit dark for me but I've got used to it and I really like the shade! However, I've never used a colour that shows grey hair 3 weeks after application. Normally I get 5 weeks at least from a hair dye. Unfortunately this is quite a lot of grey too :(
Hi Elyse! We are sorry to hear that your color has faded after 3 weeks. Please check your emails, we have contacted you to help you further.
POSTED BY:
Rylee A.
October 16, 2022
Great quality, less than desired result
POSTED BY:
Rylee A.
October 16, 2022
The color seems to be really good quality and everything felt safe and healthy for my hair. The final result of the hair dye just didn’t end up like the picture even though I followed directions exactly. It just didn’t change my color enough. The result is a barely noticeable difference and I wanted more drastic, closer to the picture I chose as reference.
Rylee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Kristen N.
October 15, 2022
Nice but NO gray coverage.
POSTED BY:
Kristen N.
October 15, 2022
Packaged beautifully, very convenient and easy to apply. I am satisfied with the color itself but, it didn’t do the one thing that I needed and wanted it to do; cover my grays! Very disappointed, and probably won’t use again.
Kristen - We’re truly sorry that our color's gray coverage did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Francesca F.
October 14, 2022
doesnt cover gray
POSTED BY:
Francesca F.
October 14, 2022
the product doesnt cover the gray hairs and faded out after two washes.
Francesca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rose M.
October 13, 2022
Brown is way too dark for me
POSTED BY:
Rose M.
October 13, 2022
Brown is still too dark for me I would much rather have a little lighter towards the gold tones
Hello Rose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
billie T.
October 13, 2022
Canceling
POSTED BY:
billie T.
October 13, 2022
Don’t like the color. Didn’t color my grey and coverage was not good. Think I will have to get it professionally done next time. Also made my hair look frizzy.
Hello Billie - We are sorry to hear that you were disappointed by your gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sharon P.
October 13, 2022
chameleon
POSTED BY:
Sharon P.
October 13, 2022
Color seems dark when first done, lightens thru washings. . .appears as different colors based on lighting. Iced Latte was ad name. .loved it. I will continue to use.
Sharon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jess Z.
October 13, 2022
Doesn’t cover grays at all
POSTED BY:
Jess Z.
October 13, 2022
This color didn’t cover my grays. I’m disappointed because I do like the color but my salon does a much better job.
Jess - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
