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Tammy - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laura C.
March 1, 2023
Washed out
POSTED BY:
Laura C.
March 1, 2023
Almost didn’t cover my grays and color changed after just 2 shampoo
Laura - We’re truly sorry that our color did not meet your expectations. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has emailed you to get this resolved; we truly appreciate you reaching out to us and giving us the chance to get it right!
POSTED BY:
Klaudyna R.
February 28, 2023
Arrived much later than expected and did not cover the white hair.
POSTED BY:
Klaudyna R.
February 28, 2023
The colour is beautiful but it did not cover the grays. It also arrived much later so I ended up travelling with bad hair, only to finally colour them and now having to go to the hairdresser to fix it. Not recommending if you have grass to cover. It does not work... sadly.
Klaudyna R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application and by our shipping time. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Nina T.
February 28, 2023
Different color than last time. Hair looks terrible
POSTED BY:
Nina T.
February 28, 2023
My hair came out orangey brown inatead of blackish brown at the roots and my grays are still not covered well at all, despite following the directions to the letter. Very disappointed
Nina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Michelle B.
February 28, 2023
I Messed up my hair
POSTED BY:
Michelle B.
February 28, 2023
I followed directions even watched the video and still managed to mess up my hair I'm leaving it to the pros next time
Michelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer M.
February 28, 2023
not great on grays
POSTED BY:
Jennifer M.
February 28, 2023
color was to light and absolutely did not cover my grays. had a young lady in school doing my hair color and she used a brush application. not very happy about this one
Jennifer - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
Jesse - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alicia H.
February 27, 2023
HORRIBLE
POSTED BY:
Alicia H.
February 27, 2023
Do not order from e salon it's awful I cried then Jennifer sent me another color to darken my roots and it made them even more orange....she obviously has no clue what she is doing I asked for a dark dark purple ...I got ORANGE ROOTS AND ORANGY BROWN ENDS ....I HATE ITTTT 😭😭😭😭😭
Alicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
lisa A.
February 27, 2023
Supposed to be dark blonde
POSTED BY:
lisa A.
February 27, 2023
Supposed to be dark blonde, instead I got a medium brown. If I could upload before and after pictures I would.
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Linda S.
February 27, 2023
Extremely disappointed. Did not cover gray at all.
POSTED BY:
Linda S.
February 27, 2023
Followed the directions to the T and the color did not cover gray at all. Such a waste of money.
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Connie K.
February 27, 2023
Not happy
POSTED BY:
Connie K.
February 27, 2023
Don't like the color..it's like a red I hate red
.I want lighter..can you fix it very unhappy
Connie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gemma B.
February 26, 2023
Left with ginger hair
POSTED BY:
Gemma B.
February 26, 2023
I’m unsure what happened but I selected dark blond colour i put the colour on the roots and the colour started developing a plum purple colour it was a bit conderning and the ends turned deep purple too, I washed it off as per the instructions and I’ve been left with bright ginger hair. I’m very upset and I will have to spend more money now trying to correct this. I’ve tried to press help and the option doesn’t work on the website. Never again!!!!
Hi Gemma! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Lea V.
February 26, 2023
Good color but too auburn
POSTED BY:
Lea V.
February 26, 2023
E-Salon has been great so far. I adjusted the color and it turned out too light. I’m a natural brunette and went for medium brown. Unfortunately it turned my hair a shade of auburn. Stick with dark brown if you’re a natural brunette.
Lea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Georgia S.
February 25, 2023
Terrible
POSTED BY:
Georgia S.
February 25, 2023
Made my highlighted bits of hair dark brown (no sign of copper/red at all in any light) and made 0 difference to my natural brown colour
Hi Deborah! We are sorry for any inconvenience with your account online. Please check your emails, we got back to you to help you further.
POSTED BY:
Sharon A.
February 25, 2023
unsatisfied user
POSTED BY:
Sharon A.
February 25, 2023
I'm so disappointed in this product. The color is great but it washes out with every shampoo (every 3 days) I use shampoo for color treated hair and feel it shouldn't do this.
Sharon - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Christina M.
February 24, 2023
not impressed
POSTED BY:
Christina M.
February 24, 2023
the color sent to me was too orange and the grey coverage faded out within 2 days
Christina - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sasha B.
February 23, 2023
Reddish color
POSTED BY:
Sasha B.
February 23, 2023
The color is too reddish. I ask the hairstylist to change it for the previous order, and decided to try it again and ask to to make it colder, but got the same red/orange hair color. Requested ashy color
Sasha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Brenda F.
February 23, 2023
Fucking waist
POSTED BY:
Brenda F.
February 23, 2023
I Sent several pictures of my natural color and the color it has faded to I used their color and now look like a damn clown wtf so discussed
Brenda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
ARSHI A.
February 22, 2023
Disappointed ☹️
POSTED BY:
ARSHI A.
February 22, 2023
I’m totally not satisfied with this customized color, I just tried it today and all my grey roots are still very much visible. And yes I know how to use it.
Arshi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sara K.
February 21, 2023
Worst hair dye I've ever used!
POSTED BY:
Sara K.
February 21, 2023
Dye was soft black on type with blue for the ends..two hours later, my hair is IDENTICAL to how it looked before...grays, brown roots and all!! Canceling immediately. Just wish I could get my two hours back!
Sara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Jodene P.
February 21, 2023
Unhappy with colour outcome
POSTED BY:
Jodene P.
February 21, 2023
I ordered 9 - light blonde.
Followed instructions to the letter.
Have orange roots and dull lengths.
Going to cancel future deliveries.
Hi Jodene! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Tammy V.
February 21, 2023
Was not pleased
POSTED BY:
Tammy V.
February 21, 2023
Sorry was Not satisfied at all! The Only thing it did was cover the top of my head grey hairs,
I was disappointed & expecting more.
Sorry I’d like to Cancel any future items please and a Big Thank you for giving me the opportunity to try it.
.
Tammy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Anastasia L.
February 20, 2023
the effect was great but a color was too dark for me
POSTED BY:
Anastasia L.
February 20, 2023
the effect was great but a color was too dark for me
Hi Natalie! We are sorry to hear that your hair color was darker than before. Please check your emails, your colorist will be back in touch to help you further.
Theresa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sonya W.
February 19, 2023
Not good
POSTED BY:
Sonya W.
February 19, 2023
Didn't like the colour at all. I do not like red in my hair, it didn't cover all the grey and left me with a different colour roots to the ends
Hi Sonya: We are sorry to hear that your hair color didn't meet your expectations. Please check your emails., we just got back to you to help you further.
POSTED BY:
HASAN B.
February 19, 2023
Did not like
POSTED BY:
HASAN B.
February 19, 2023
I used it today for the first time.I developed allergy
Hasan - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Dina M.
February 18, 2023
It’s a no for me
POSTED BY:
Dina M.
February 18, 2023
My hair is exactly what I DID NOT want! I specifically said what I did not want and still got that. The color didn’t cover my gray hairs either.
Dina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Terry P.
February 18, 2023
Didn't like color at all
POSTED BY:
Terry P.
February 18, 2023
Too hard to do with long hair & I just didn't like the color, too much red. I don't want to be in this program. I thought I was buying a one time only purchase
Terry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jaime D.
February 18, 2023
Not the colour I thought I was getting
POSTED BY:
Jaime D.
February 18, 2023
This review is hard for me to write because there is so many pros, but the one con is a huge deal to me. I love the product itself. Easy instructions, easy to apply, very minimal odour and my hair felt really good after and the shampoo and conditioner smells amazing! But, I absolutely hate the colour I received. I was so upset with the colour. I did not want my hair to be copper/auburn, I wanted dark blonde. A woman’s hair is everything and when I won’t leave the house without a hat on, you know I hate my hair.
Jaime - We truly appreciate your feedback, and are so sorry to hear that you were disappointed with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diana C.
February 18, 2023
Was a nightmare
POSTED BY:
Diana C.
February 18, 2023
that I didn't have to paint it on, until this 2023 you can imagine my admiration, but I don't know what happened now, that the result was fatal, the nightmare of gray hair is horrible. Instead of covering it up, what seemed to be was to increase the situation and I had recommended them to my acquaintances and they made me look bad in front of them. Now I have more gray hair than ever. It seems that the product would have helped them with vitamins.
Diana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Christine G.
February 18, 2023
Not a fan
POSTED BY:
Christine G.
February 18, 2023
I was super excited to try, but ended up disappointed. The smell is SUPER strong which, for me, is a trigger for migraines. I did give it a shot regardless. Fan on, windows open. Followed instructions to the letter. While processing, all looked great!! However, once washed and out of the towel, not so much. My grey's were not gone at all and neither were my roots. This color actually lightened my roots by an entire shade. I'm not sure how or why since I went w a blue/black color as i have dark hair. So, worth a shot, but I won't be purchasing again.
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
shanthi S.
February 17, 2023
i am not impressed
POSTED BY:
shanthi S.
February 17, 2023
i followed the coloring process exactly how you guys in the instruction but after coloring i was still seeing white hair on the roots. Please cancel my auto ship
Shanthi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Monica P.
February 17, 2023
Didn’t cover anything
POSTED BY:
Monica P.
February 17, 2023
I did tell you that my hair have plenty of greys, this didn’t cover grays AT ALL
What a waste of money
Monica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Tina K.
February 16, 2023
Awful
POSTED BY:
Tina K.
February 16, 2023
The colour did not cover my greys and the rest looked like a black block! Got a second colour and it made it worse. Worse product and still waiting for a refund.
Hi Tina! We are so sorry to hear that you weren't happy with your hair color results. Please check your email, we got back to you to help you further.
POSTED BY:
Joelene H.
February 16, 2023
Doesn't cover stubborn gray
POSTED BY:
Joelene H.
February 16, 2023
I have tried 3 plus times and it just doesn't cover the gray right in front at my hairline.
It lightens it which looks bad since the rest of my hair is dark.
I think I will have to go back to the salon
Jolene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stacy G.
February 16, 2023
Did not cover gray
POSTED BY:
Stacy G.
February 16, 2023
Unfortunately I am disappointed in my purchase. The color has to much red and it did not cover my grays.
Stacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christina R.
February 16, 2023
Didnt work
POSTED BY:
Christina R.
February 16, 2023
My color didn't turn right I've got a few spots of ash but mostly stayed my brown
Christina - We truly appreciate your feedback, and are so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
grace P.
February 15, 2023
Amazing color, just not what I wanted.
POSTED BY:
grace P.
February 15, 2023
I color my hair myself quite a bit, so I have some good techniques down. I followed these instructions to a T and the color came out WAY stronger than what I wanted. I wanted a soft, chocolatey brown and I got violety black. It’s very harsh on my winter skin tone and I’m not sure adjustments can fix this.
Grace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your next steps! We truly appreciate your feedback.
Rochelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Susan W.
February 15, 2023
Worth trying for the $11 but wouldn't buy again
POSTED BY:
Susan W.
February 15, 2023
Color was flat and dull and didn't look like the dark blonde picture in the ad. This color was darker. I've used store box dyes before and they at least left my hair shiny and feeling good initially. This did not. So worth the $11 shot for my first time purchase. Won't buy again.
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Sharon G.
February 14, 2023
Disappointing color
POSTED BY:
Sharon G.
February 14, 2023
Definitely not the color I expected. Darker than light blond and too much ash gave it a gray cast. Very disappointed.
Sharon - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Jen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Amamda P.
February 14, 2023
Demi Permanent
POSTED BY:
Amamda P.
February 14, 2023
The color did not last at all. I don’t even wash my hair daily, maybe at the most 3x/wk. the fist wash maybe 3days after coloring the color was going away…
Amamda - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Tracey T.
February 14, 2023
Hate it
POSTED BY:
Tracey T.
February 14, 2023
Made my hair go green and blue and will not be buying again
Hi Tracey! I'm sorry to hear that your hair color didn't come out as expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Barb R.
February 14, 2023
Be careful
POSTED BY:
Barb R.
February 14, 2023
I ordered my 1st color and didn't use it yet. Next thing I know they have shipped me another order?????? Never signed up for that. Make sure this doesn't happen to you if you didn't authorize it.
Barb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Vicki - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Keighley N.
February 13, 2023
Didn’t cover greys
POSTED BY:
Keighley N.
February 13, 2023
Really wanted to love this. Followed instructions exact and unfortunately it hasn’t covered my greys :(
I’d say i need to redye it when I only did it Saturday
Hi Keighey! We are sorry to hear that your greys weren't fully covered. Please check your emails, we just got back to you with a solution to help you further.
POSTED BY:
mary K.
February 13, 2023
Terrible Customer Service
POSTED BY:
mary K.
February 13, 2023
I have been trying to cancel my service since last September and Esalon keeps charging my credit card every month. I have moved and they send me an email saying they mailed my color to my old address. I have been trying to cancel my service since last September!!
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
tracy R.
February 13, 2023
Color wasn't perfect
POSTED BY:
tracy R.
February 13, 2023
I didn't care for this color that was done for me. While my hair felt great, there was no pop to the color like I wanted
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Trestyn T.
February 13, 2023
Hated it was orange
POSTED BY:
Trestyn T.
February 13, 2023
The color was disgusting it was orange I hated it I changed it within two days
Trestyn - We're so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diane K.
February 13, 2023
Getting Better
POSTED BY:
Diane K.
February 13, 2023
The color was a bit darker than expected but it did cover the gray where I applied it correctly.
I thought I would receive the golden highlight set as well but it wasn't included and I'm not sure if on purpose.
I did meantime, order another products to bring out the gold tones and I add a ballayage set to my next order thinking that's what I need to lighten the lower part of my hair vs the roots. Perhaps I need to speak to someone to be clearer. But I'm now on jury duty so it must wait a couple of weeks. Thanks.
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Kaylynn M.
February 13, 2023
Love the package
POSTED BY:
Kaylynn M.
February 13, 2023
I still did not get the results I was looking for. Grey hair still shows. I plan to try one more time and leave on a little longer.
Kaylynn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Abigail R.
February 13, 2023
Delivered fast and nice custom packaging
POSTED BY:
Abigail R.
February 13, 2023
Yes, it go delivered in less than a week. And yes i love that every bottle had my name on it. But, they don’t tell you that everything you need to get your custom color, cost EXTRA money. I bought the color i wanted. I wanted to go from dark brown, to light ash brown….. the hair dye made my hair look DARKER. I asked my friends and family and they all agreed with me. I really wanted to try to since they said it’s better quality than the box hair dyes. Yes, it’s prettier and more custom. But the color is the same as a box…. Shows one picture but when you dye your hair it doesn’t come out like the picture…. So then i looked around the website and i needed to buy lighter to lighten my hair…. And then i wanted highlights….. ALL those were additional charges that was not made clear. I’m just going to go to Sally’s. Or buy box hair dye.
Abigail - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and is currently adjusting the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Deborah M.
February 12, 2023
Color not what I expected and left a burn on my forehead
POSTED BY:
Deborah M.
February 12, 2023
I really love the concept of getting my own custom color for less, but I have a sensitive scalp and I guess this just didn’t work for me. Color also came out lighter and brassier than I expected. My hair does feel healthy and soft.
Deborah - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. We have reached out to you via email with more details on the next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Ana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katherine H.
February 11, 2023
Terrible
POSTED BY:
Katherine H.
February 11, 2023
Ruined my hair, it turned orange. I want to cancel.
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Roxanne M.
February 11, 2023
Great if your looking for purple hair instead of brunette
POSTED BY:
Roxanne M.
February 11, 2023
Horrific, cannot and I mean I cannot say how utterly appalling this product is
I’m now sat, ahead of a wedding tomorrow with purple hair and no grey covered
Fabulous
Thanks a million
Hi Roxanne! We are so sorry to hear that your hair color hasn't come out as expected. Please check your emails, we got back to you to help you further.
POSTED BY:
Lynnette B.
February 11, 2023
package came damaged
POSTED BY:
Lynnette B.
February 11, 2023
I"m a flight attendant and I'm on the road constantly. So last week, I decided to color my hair. I took out my box and I saw where is leaked into the box. I honestly thought something else spilled on it. I mixed it as I usually do and started to sectioning off my hair. When I was going to start the color, the bottle was extremely warm to the touch. I have had that happen only once before. I threw the bottle away and I would like to have a replacement delivered along with my normal shipment.
Lynnette - We're so sorry to hear that your order arrived damaged! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cathy F.
February 10, 2023
Not usual quality
POSTED BY:
Cathy F.
February 10, 2023
I was shocked by the state of my latest shipment. I am a long-time customer and I’ve never received a color set like this one. Even during the pandemic, the kit wasn’t like this. If I had been a new customer, I would not have trusted the quality and would not have used the product. The box was beaten up and partially open. I realize this was a mail issue, but inside wasn’t any better. There was not the usual packaging. The items were crammed in and only the developer and color were in a partial shaped cardboard piece. The developer was missing the little cap, and it was some random shampoo and conditioner, not Esalon. It just looked messy and unprofessional. I’ll give it another try, but if next month my kit looks like this again, I will be cancelling my subscription.
Cathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alicia C.
February 10, 2023
No gray coverage
POSTED BY:
Alicia C.
February 10, 2023
The color was really dark than my usual golden brown.
Alicia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jamila B.
February 9, 2023
So disappointed!
POSTED BY:
Jamila B.
February 9, 2023
Like I haven’t dyed my hair at all. The greys have hardly been covered, it looks like i wasted 2 hours of my day in addition to my money !!
Hi Jamila! We are so sorry to hear that your greys weren't covered. Please check your emails, we just got back to you to help you further.
POSTED BY:
Stephanie M.
February 9, 2023
Horrible match
POSTED BY:
Stephanie M.
February 9, 2023
I chose soft black and any roots or grey turned copper!! I’ve never had that problem with colors from Sally’s or even the drug store. Very disappointed
Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Brenda B.
February 8, 2023
Color
POSTED BY:
Brenda B.
February 8, 2023
This last color did not color the roots. They are bright red! Also didn't cover the grey. I posted pictures of what it looks like now. I hate it!!!!
Brenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patricia W.
February 8, 2023
did not cover grays at all, only lightened them
POSTED BY:
Patricia W.
February 8, 2023
the color did not cover up the grays in my roots or along the temple areas
Patricia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Nicola D.
February 8, 2023
My hair colour didn’t change
POSTED BY:
Nicola D.
February 8, 2023
My hair colour didn’t change. I have dark brown hair. I selected medium brown mahogany copper. My hair colour didn’t change. Maybe the slightist bit copper when the light shines, but that’s even a long shot. My hair is still dark brown and doesn’t look different honestly. I studied hairdressing, so the fact the developer is only 20 vol is concerning as I learned 20 vol only changes tone, it doesn’t lift hair colour (go up a shade). . So yeah. Confused.com
Hi Nicola! We are sorry to hear that your hair color hasn't changed. We'll be happy to review your case in detail to provide a solution. Please check your email, we just contacted you.
POSTED BY:
Ramsha M.
February 8, 2023
Hair color
POSTED BY:
Ramsha M.
February 8, 2023
I don’t see any color after coloring . Don’t like it. Would have been better if i got some visible color
Ramsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Salisbury V.
February 7, 2023
Formula you sent did not cover my grey roots
POSTED BY:
Salisbury V.
February 7, 2023
Followed step by step your instructions
Your formula did not cover my grey roots and since you stated guarantee 100% I would like to
Be reimbursed because I a not al all satisfied with the results, please credit my account for the $32.00
Thank you for your prompt response
Salisbury - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michele L.
February 7, 2023
My hair is orange.
POSTED BY:
Michele L.
February 7, 2023
I want to cancel. My hair is orange. I’ve always used ash blonde because my hair pulls reddish. My roots are orange. It’s awful.
Michele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sonia K.
February 7, 2023
It is not a demi permanent colour, ruined my hair
POSTED BY:
Sonia K.
February 7, 2023
I’m so extremely disappointed. Ignoring such a late wait time ( website states AU at the end and shipping time was nothing like on the website)
Texture of the dye it weird, kind of like oil not cream, made my hair so freaking dry and horrible to touch. I wasn’t able to brush them for over a week which made then snap
Also I ordered a demi permanent colour which came with 10% developer (I found it high but im not a hairdresser) and trusted you guys. Its a permanent hair dye!!!! That I was avoiding for years. You ruined 7years of me growing my hair back. Now I have horrible line and regrowth which I have never got before from demo permanent. DO NOT RECOMMEND. Destroyed my hair. (My friend who is a hairdresser confirmed that the texture of it it’s horrible and was surprised how bad my hair got afterwards)
Hi Sonia! We are so sorry to hear about your personal experience with eSalon. One of our colorist will carefully review your case, and will get back to you to help you further. Please check your emails.
POSTED BY:
Summer S.
February 7, 2023
Different color then expected
POSTED BY:
Summer S.
February 7, 2023
I picked soft black and it made my hair more a brown with red highlights.
Summer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara S.
February 7, 2023
Unordered hair color.
POSTED BY:
Barbara S.
February 7, 2023
I was charged and sent another box of color that I did not order or want. I have requested 4 times to return and get my money back. To date I still have not heard back from them. I suggest you don't do business with this company. The prices are also high for what you get.
Barbara
Barbara - We deeply apologize for any confusion about your account. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Melanie - We're truly sorry that your color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Shari C.
February 6, 2023
Horrible
POSTED BY:
Shari C.
February 6, 2023
Don't waste your money, the formula they sent me wasn't even close, and I even sent a picture. Now I'm trying to cancel and I can't find how to. I'm so pissed!
Shari - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patricia D.
February 6, 2023
Dissapointed
POSTED BY:
Patricia D.
February 6, 2023
I absolutely love the color but im terribly disappointed. My roots color washed out after 2 shampoos. I wont be reordering.
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Annie G.
February 6, 2023
Did not color my grays
POSTED BY:
Annie G.
February 6, 2023
Followed instructions and it did not cover my grays, which was the main purpose of my purchase
Annie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Angela W.
February 6, 2023
Very disappointed!!
POSTED BY:
Angela W.
February 6, 2023
The color was no where near the color that I asked for.
Communication is null.
Will not be ordering again
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura R.
February 6, 2023
Fades too quickly
POSTED BY:
Laura R.
February 6, 2023
Color looks dull and fades really quickly even using the tint rinse
Hi Laura! We are sorry to hear that your color fades. Please check your email we just got back to you to help you further.
POSTED BY:
Shazia
February 5, 2023
My greys are still pretty grey!
POSTED BY:
Shazia
February 5, 2023
It's a gorgeous coppery brown but it didn't color my greys. They're still very visible. I thought I left a note in my order saying that I needed a stronger developer but I got 15vol anyway. 😞
Shazia - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the grey coverage of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Erin K.
February 5, 2023
Not at all what it was supposed to be
POSTED BY:
Erin K.
February 5, 2023
I followed every step and it is not at all "darkest brown" and there's definitely no violet to it. Back to store bought color for me. Very unhappy!
Erin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
STEPHANIE J.
February 5, 2023
Not good
POSTED BY:
STEPHANIE J.
February 5, 2023
I followed instructions to a "t." I'm not a newb here, I'm 47 and basically full gray coming in. I was so disappointed when I got out of the shower and my roots were light pink at best. Either the timing was off or the formula is off or something because it didn't take. I saturated them too. So now I'm burning my scalp a little because I have to get my roots covered for an event tomorrow.
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Serena - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Karen F.
February 5, 2023
Short last color
POSTED BY:
Karen F.
February 5, 2023
I already have grays showing around my face area along the edges of my hairline. Why??
Karen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Liegh F.
February 4, 2023
Colour
POSTED BY:
Liegh F.
February 4, 2023
It’s so dark. I really was not expecting this colour and it was adjusted. I’m so upset
Darlene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Camylle T.
February 4, 2023
Does not cover gray well
POSTED BY:
Camylle T.
February 4, 2023
Both times it did not cover the gray at temples and around the face well despite an effort to fo so on my second try
Camylle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Denise Z.
February 4, 2023
Not what I expected
POSTED BY:
Denise Z.
February 4, 2023
I have been ordering from here and this is the first time the color I chose has failed me. It’s didn’t even paint my greys all the way and by two washed my color has already started to fade.
Denise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Camilla B.
February 4, 2023
Awful!!!
POSTED BY:
Camilla B.
February 4, 2023
My hair is a completely different colour to what I ordered.
It literally looks like red/ purple crazy colour - not a hint of copper in sight
Throughly upset with the result!
Camilla B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Mandini H.
February 4, 2023
Disappointed
POSTED BY:
Mandini H.
February 4, 2023
Colour was not rich enough and faded very quickly. It also left my hair very dry and no glossy look.
Hi Mandini! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Janet M.
February 3, 2023
Not the colour I asked for
POSTED BY:
Janet M.
February 3, 2023
I asked for intense copper and got something completely different. I’ve also contacted to tell my colourist I wasn’t happy this was on Monday it’s now Friday and I haven’t even had a response - not a happy 1st time buyer
Francesca - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and we'd love to adjust your formulation for an increased coverage. Please, keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lucy J.
February 2, 2023
Didnt change my hair color
POSTED BY:
Lucy J.
February 2, 2023
Sorry to say as the 1st order it was great and was the colour i wanted but for some reason It looks nothing like the colour i wanted and it didn't do the colour! My hair looks the same but maybe darker? Not satisfied at all ;( i was so looking forward to the mahogany to be thier :(
Lucy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lora S.
February 2, 2023
Not a good product for me!
POSTED BY:
Lora S.
February 2, 2023
After changing the color twice, it still does not color my gray, not a good quality product,
Lora - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jenn
February 2, 2023
Terrible gray coverage
POSTED BY:
Jenn
February 2, 2023
So…my color was supposedly adjusted after I wrote in stating that my grays (new growth) needed better coverage. After receiving my new order I found that the coverage is LESS than the first time before the adjustment.
Jenn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. Thank you for sharing your feedback!
POSTED BY:
Aisling R.
February 1, 2023
Caused huge allergic reaction
POSTED BY:
Aisling R.
February 1, 2023
I have been using eSalon's hair dyes since lockdown and was originally very happy. The last couple of shipments of my custom colour have caused me to have an allergic reaction. Initially like contact dermatitis - itching, flaking and sore around my scalp and ears. This time, my forehead is completely swollen and I am in a lot of pain. This didnt happen before and I dont know if the product has changed or my sensitivity has, but I would avoid without doing a full test beforehand.
Hi Aisling! We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Please check your emails, we just got back to you to help you further.
POSTED BY:
Nana L.
January 31, 2023
Very good quality but can't cover my gray hair well.
POSTED BY:
Nana L.
January 31, 2023
It was very great when I ordered this to pay $10. I didn't know that was only for trier. I don't think I will pay over $25 to buy this product again.
Nana - We are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tonya P.
January 31, 2023
Didn't cover the grays
POSTED BY:
Tonya P.
January 31, 2023
I followed the instructions exactly but was disappointed to see just as many grays in my part line as before my coloring. I started there so the commute should have been the most saturated in that area. Really wanted this to work. Back to the salon I go.
Tonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Dawn W.
January 31, 2023
The colour was ok but nothing different than other brands that I have bought so
POSTED BY:
Dawn W.
January 31, 2023
Plus now I’ve just received notification of another order coming to me and I did not place an order and I’m trying to stop the order and get my money back but it’s difficult to negotiate the site to do this and now I have to call the uk from Spain.
Hi Dawn! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Cristina B.
January 31, 2023
To dark
POSTED BY:
Cristina B.
January 31, 2023
After 3 washes Of my hair, I realized that the color I chose was darker than I thought. I want to change the color to a lighter one.
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