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I picked my new color off of the chart opting for the Darkest Brown in hopes to just had a little red/copper to my color however with how much it lightened it’s as if I select the Dark Brown in the same red/copper tone. Definitely lightened way more than I wanted.
Katie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Toni P.
October 17, 2023
Always Perfect
POSTED BY:
Toni P.
October 17, 2023
I love how if I don’t like the color a colorist will listen to me and adjust to my liking. ESalon is really the best all the way around. Unlike most hair coloring products it has a mild fragrance and my hair feels great looks great!
Toni - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Jennifer D.
September 18, 2023
Need a little more "strawberry" to the blond.
POSTED BY:
Jennifer D.
September 18, 2023
I really liked that my hair did not have a "pink" tint after coloring. The "strawberry" color did not seem to last, however and I was left with mostly blond. The color that I was previously using, L'Oreal 8RB Medium Redish Blond mixed half & half with 8G Medium Golden Blond, resulted in what I thought was a pink tint for about a week, but then transformed in to a great mix of strawberry and blond locks. I want to keep the latter without the week of pink.
Jennifer - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
JAMIE M
August 26, 2023
Have always love color and how long it last
POSTED BY:
JAMIE M
August 26, 2023
But... I just dyed my hair 8/24/23 and today I'm see gray. The color did not take AT ALL!! I WOULD LIKE MONEY BACK PLEASE. OR SEND A BOX THAT WORKS
Jamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not cover your grays. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lyn H.
August 26, 2023
Lovely colour
POSTED BY:
Lyn H.
August 26, 2023
Loved the colour it left my hair in a beautiful condition,however l am a 64 year old and had a lot of grey which it didn't completely cover my usual hairdresser was on holiday so l had too resort doing it at home.
Lyn H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Mary T.
June 11, 2023
Canceling After 5 yrs.
POSTED BY:
Mary T.
June 11, 2023
I have complained about the color mixture and it is still gritty and globby. I was told it was a problem with the delivery. Or the weather. It was neither. It just doesn’t mix smoothly. And the color for the last 3 times now has a grey tinge. Please cancel.
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Monica E.
May 18, 2023
Hot Roots
POSTED BY:
Monica E.
May 18, 2023
I loved how everything was packaged, easy to follow instructions… this was my first time trying and really made a mistake trying something new right before a trip. I followed the instructions completely but ended up with brass colored roots! For context my hair is black and I was supposed to receive a blue black. And I lost so much hair in the shower to top it off! I have been dying my own hair for years and never had an issue. I spoke to a hair professional and she said no way I received true blue black color as my roots wouldn’t have turned this color. I usually don’t write reviews especially bad ones but felt the need to say something. I submitted internal review and reached out to help via message (the page says high call volume) waiting on response.
Monica - We’re sorry to hear that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer G.
May 8, 2023
Gorgeous copper tones but didn't cover greys
POSTED BY:
Jennifer G.
May 8, 2023
I love the formula and step by step instructions. The custom shade made my hair a more true version of my natural colour.
I am bummed out the roots demi permanent colour did not cover greys very well.
I don't know if I should leave the root formula on for longer to process. Help!
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patricia L.
April 24, 2023
Pretty Color!
POSTED BY:
Patricia L.
April 24, 2023
I like the custom hair color. Which was black, pearl and red. Therefore, the result was purple. I was very surprised, but liked it.
Patricia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Annette N.
April 24, 2023
Gray hair coverage
POSTED BY:
Annette N.
April 24, 2023
LOVE THIS PRODUCT! It took awhile for me to adjust doing my own hair coloring. I stopped going to salons when I realized I was spending over $2,000 a year on salon visits. Using eSalon wasnt working at first on my gray roots, after discussing with them the adjustments they made have been very successful!! I am vey happy with this product! I can work and do house chores as the coloring processes instead of spending 3 hours away from home at a salon! A win win for me!
Annette - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Dana G.
April 12, 2023
Need more ash
POSTED BY:
Dana G.
April 12, 2023
First I want to thank my colorist for correcting my mistaken belief that beige was a cool color. She has advised me and in the future I would like to go more ash. Thank goodness she was there and my future color will be improved!
Dana - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Lisa S
April 8, 2023
Haircolor
POSTED BY:
Lisa S
April 8, 2023
Loved the convinance of haircolor being customized on line, and shipped every 5 weeks to my home. The color faded too quickly, but called CS and they wrnt shade darker. Love ❤️ this stuff.
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lesley M.
March 30, 2023
Didn't cover grays as well as I had hoped...
POSTED BY:
Lesley M.
March 30, 2023
I loved how natural the color looks and how close it is to my original hair color, but I'm wondering if there's something about red curly hair that takes dye differently? I just colored it with this and followed all directions 2 weeks ago, and I'm already seeing greys. Please advise. Thank you.
Lesley - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Linda G.
November 6, 2022
Everything Went Wrong
POSTED BY:
Linda G.
November 6, 2022
I was so excited to finally color my hair with Esalon as it was a custom color formulated especially for me! I even sent pics of my hair so what could go wrong? Well, everything did. I am a natural blonde turning gray with natural and added highlights. I go to a salon to highlight my hair 2 to 3 times a year and have only used Claroil Perfect 10 at home to cover my greys in between my highlights. Perfect 10 left my hair incredibly soft and shiny and accented my highlights. Sadly it was discontinued and I was hoping Esalon would take its place. As soon as I finished my first 20 minutes of coloring I could see my hair getting darker but I still hoped for the best. After I rinsed my color and used the enclosed shampoo and conditioner, my fine hair was extremely dry and impossible to comb out. I then rewet my hair and applied a deep conditioner for 15 minutes which helped comb out my tangles and restored some softness. I literally burst out in tears when I dried my hair. The color was not what I expected at all. It was the darkest shade that my hair has ever been and the color is now somewhere between dark extreme ash blonde and light extreme ash brown with orangey tones; it's horrible! My hair was one of my finest feature and every time I look in the mirror I get extremely upset. This whole ordeal was devastating and I do not know how I am going to get through the holidays as a quasi-brunette. Will my friends and family even recognize me as when I look in the mirror , I don't.
Hello Linda - We truly appreciate your feedback and are so sorry to hear about your results and overall experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Theresa - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Rosemarie C.
October 24, 2022
Georgous
POSTED BY:
Rosemarie C.
October 24, 2022
This is by far the best home hair color I have ever gotten and so easy to reach out to the company when needed Amazing people great products it’s a winner and a keeper am telling you ! Great
Rosemarie - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sandra G.
September 30, 2022
Love the kit- Second time I have problems opening the bottle.
POSTED BY:
Sandra G.
September 30, 2022
I'm going to add my experience with the two last kits I received, first one I had a hard time opening the blue cap bottle and I had to ask my husband to do it and he had problems too, it was a mess and I lost time and couldn't use the whole mix. Now the second time is the same but I can't get help opening the bottle so I stuck with all the prep work and waste of time because of this, I'm very upset because it is my ME time and I have so few of those, completely ruin my day and I can't even color my hair, I hope you take care of this issue because I don't think I'm the only one.
Thank you.
I really love my color, looks really natural and it has the golden tones I wanted. As a first time, the kit is different from the box you buy at the market but I enjoyed the experience of taking my time to make it just right, it is a lovely presentation and all the personal details make you feel special. I got an email asking about the results and I'd say it is totally worth it.
Sandra - Thank you so much for sharing your feedback with us! We truly apologize for the inconvenience your last two Color Kits have caused you. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lisa M.
September 13, 2022
color was good but had a my hair was straw after
POSTED BY:
Lisa M.
September 13, 2022
I really liked the color they sent and it was easy to apply. I had my daughter help so I didn't miss anything. Ever since I have used it though my hair is extremely dry no matter what I do to it. Very reluctant to color any time soon,
Lisa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Erin L.
September 11, 2022
It is NOT the same color
POSTED BY:
Erin L.
September 11, 2022
I am sad this is not the same color I had previously. It's very dark and I don't see any copper.
Erin - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Jaclyn R.
August 17, 2022
Hair falling out
POSTED BY:
Jaclyn R.
August 17, 2022
Everytime I have used the priduct my hair falls during the process. Not in clumps, but it is a decent amount. I am jot saying that this is common, but it jusst doesn't seem to be. Great fit for me.
Jaclyn - We’re truly sorry to hear that you have had hair loss since using our hair color. Generally, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on the next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sofie L.
August 12, 2022
Barely any change, and the colour it did leave is awful
POSTED BY:
Sofie L.
August 12, 2022
I wanted so badly to like this, I was so excited to add a coppery tone to my medium brown hair.
Let me also start by saying that as a brunette, I knew the colour wouldn’t be a vivid ginger. However, this product somehow managed to not only transfer hardly any colour at all, but has in fact made my overall hair darker! I wanted a warm, gingery copper, and made a note asking please don’t give any purple or wine tint.
But that’s exactly what I got. My hair is now even darker than before and in the light it is dark purple! The directions were also misleading, and maybe this is where I went wrong. The roots needed 15 minutes to develop according to my instructions, but I have a lot of hair so it took me a long time to actually finish with them anyway. And then, it took me longer than 15 minutes to coat my ends, so by the time I had, I was worried about my roots over developing and yet there was no information/time to let my ends saturate.
I’m so disappointed, I was so excited for a new change. I want a refund.
Hi Sofie! Thank you for contacting us. We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Jeanette G.
August 11, 2022
the color was not what I wanted,
POSTED BY:
Jeanette G.
August 11, 2022
I ask for a color to match the white gray coming in and was colored a blonde instead. Lately the colors have not been the best shades. But I just use it as I do not have the time to do all this reporting.
But I have seen a difference as when I first started. Not soo happy anymore.
Jeanette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Robyn G.
August 10, 2022
First Time
POSTED BY:
Robyn G.
August 10, 2022
Nicely presented and easy to use.
Colour perfectly matched my natural hair, and covered greys.
Colour did not seem to last long.
Hi Robyn! Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! Your colorist will be happy to review your formula to make it last longer. We appreciate you sharing, and happy coloring!
POSTED BY:
Babygirl
July 29, 2022
Custom color set
POSTED BY:
Babygirl
July 29, 2022
The color was a perfect match. I colored on May 3rd. Gray already coming back. Didn't last 6 weeks, barely made.
7/19/2022: I received the the color and dyed my hair. This one works perfectly for me. The adjustment made to my personalized color was great. I would recommend eSalon to anyone that would like to use a color perfectly designed for them.
ADDENDUM:
I colored my hair again on July 9th withthelatestadjustmentmade to my color. I thought the color was supposed to last for six weeks, it barely made 3 weeks. Can't even part or pull back my hair without grays. I still have 1 to use, but it's the same as the one I just used. I think I'll just go back to what I've been using.
Linda M Poe
Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Gabrielle C.
June 25, 2022
Formula has definitely changed.
POSTED BY:
Gabrielle C.
June 25, 2022
I've been a long time customer and at first I thought it was my imagination but I can see that the formula has definitely changed. Barely covers my gray hairs any more and the color used to last 3 to 4 weeks, now I'm lucky if it lasts 2 weeks. Unfortunately, it's just not the same. I hate to leave a negative review because you got me through the pandemic without having to show my gray hair growth. Thank you for that. I will also say your customer service is amazing!
Gabriella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sabrina P.
June 13, 2022
Color Fading
POSTED BY:
Sabrina P.
June 13, 2022
I was super excited to try this product because I have had a positive experience with their at-home highlights kits! I have been washing my hair with salon-quality shampoo and conditioner made for colored hair, but my color is still viably washing out of my hair. My scalp and top sections have lightened significantly since using the permanent color on my hair. I will have to touch up my hair sooner than I expected.
Melissa - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Gabrielle S.
May 17, 2022
Has potential
POSTED BY:
Gabrielle S.
May 17, 2022
Kit was well organized. My hair is long, down to my waist and I needed the help of another person. Definitely need to order the cape next time as I got dye on my chair and towel. Color was ok but not perfect. Roots needed to be a bit darker and less brassy. I thought the color for the ends refresh was perfect though. Will adjust coloring for next time.
Gabrielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary A.
May 16, 2022
color
POSTED BY:
Mary A.
May 16, 2022
I have many compliments on the color from other women including myself....thank you
Mary - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Cindy C.
April 3, 2022
Roots are to light
POSTED BY:
Cindy C.
April 3, 2022
Roots are lighter then my other hair color. So i like to go back to my previous hair color that i was using. Thank You Cindy
Cindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
anna P.
March 24, 2022
Didn’t cover my grays very well.
POSTED BY:
anna P.
March 24, 2022
The color was perfect and my hair felt silky and shiny. The problem I had, it didn’t cover my gray hair very well. I even kept it in longer than recommended. Any suggestions?
Anna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Glorianne M.
March 20, 2022
Love 😘
POSTED BY:
Glorianne M.
March 20, 2022
I am very pleased with new lighter color. Exactly as requested.
Glorianne - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Elizabeth B.
March 1, 2022
Just Missed the Mark
POSTED BY:
Elizabeth B.
March 1, 2022
This was really close to what I was looking for. A little too red and not as much grey coverage as I need but I've reached out for an adjustment and high hopes for my next order. Adjusting the color was super easy and fast. Looking forward to trying the adjusted color.
Elizabeth - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Debra H.
December 20, 2021
Change formula back!!!!!
POSTED BY:
Debra H.
December 20, 2021
I've been a customer since 2017 but I'm looking for a new company. You changed your formula and I'm lucky to get 3 weeks out of it!
Debra - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Kelly N.
December 13, 2021
Fades
POSTED BY:
Kelly N.
December 13, 2021
The color fades very quick. I do use color shampoo.
Kelly - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Annette A.
December 8, 2021
Disappointed ☹️
POSTED BY:
Annette A.
December 8, 2021
I decided to try eSalon after a lot of debate, I’m in my early fifties so have some grey, my natural hair colour is mousey brown so have not been my natural colour for about 4 years due to my greys, I’m now an ash blonde, so I ordered a medium ash blonde as I jump between medium and light ash blonde that way I get my perfect colour all year round
I followed the instructions to the letter and found it easy enough to apply so far so good 😊 love the box and how it’s laid out looks very personal unfortunately I now have a beautiful medium golden blonde colour which if I’d ordered golden blonde I’d be very happy with the results, it’s very rich and shiny but this is not the colour I ordered, my friends and family said it looks lovely but I ordered and wanted medium ash blonde,
There is definitely no ash in this colour I now have, and I’m going to have to use my blonde shampoo to remove the red, please be careful what you order as it’s obviously a gamble as to what you’ll end up with!
I won’t be buying again and will be going back to JF as I’ve never had a bad colour for him, quality quantity worth the price but colour result is definitely not !
Annette A. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tasha S.
October 28, 2021
i need a deeper shade
POSTED BY:
Tasha S.
October 28, 2021
I enjoy having everything I need ready at my fingertips. and I'm waiting on my adjusted shade now.
Tasha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Courtney - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Linda K.
October 9, 2021
Root coverage
POSTED BY:
Linda K.
October 9, 2021
Still working with colorists to obtain more gray/white coverage. I’m so impressed that they reach out to me and keep trying to make me happy. I’m more than willing to keep trying until we get it right.
Linda - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Emily P.
October 1, 2021
Happy customer!! (Not anymore)
POSTED BY:
Emily P.
October 1, 2021
Loved this product at first. Would have recommend it to anyone. I got the exact color I wanted. no burning or scalp irritation, easy to apply, the packaging is so cute. But…… after several months of use (every 6 weeks to 2 months I would do my roots) IT FRIED MY HAIR!!! ITS LIKE STRAW!!! I then realized that with continued use it kills your hair. So at first it looked great because my hair was already really healthy. Now after several applications it’s dead, fried. Had better results with L’Oréal and Clairol. And it was less expensive. Canceled my subscription.
I had such high expectations, particularly as my hair is quite lightened anyway. Much darker than expected, have discussed with customer services, and re-formulating colour.
However condition was lovely, and super easy to apply! Will review once my reformulation has been created, and I have tried.
Nicolle M. - Thank you for contacting us! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We truly value your feedback and look forward to hearing from you again in the future!
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sheila S.
August 27, 2021
Not great coverage
POSTED BY:
Sheila S.
August 27, 2021
I like the convenience of it. , prep and application very easy. The color did not take around my face. I even applied it twice. Not sure if it this could be fixed. The color was very nice in the places it worked.
Sheila - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Krista H.
August 26, 2021
Lasts 3 washes
POSTED BY:
Krista H.
August 26, 2021
I had a salon colour and roots were growing in (hi covid)... I decided to give this a try. They suggested demi permanent. After 2 washes I could notice my roots again. After 3 - my roots are back. :(
They are less noticeable than prior to coloring but definetely noticable.
The good news is - I made no mess on my skin (my stylest stains my skin and clothes so this was greatl!) (because they provide you with protection!!)
Packaging makes this easy and specialized.
This was worth a try. I will see if I can get something more permanent or refresh with the second containers they add on the first order (in case u have lots of hair).
Great price but the price doubles after the first order.
I would give it a try.
The color is great! I'm very pleased with that part. The actual gray coverage didn't seem to take as well this time. I followed all of the instructions and tried to target the gray patches first, but the coverage wasn't nearly as good as my previous bottle.
Kerri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Valerie H.
June 13, 2021
Color not what I asked for
POSTED BY:
Valerie H.
June 13, 2021
I specifically asked for an ashy light brown what my hair is is orange brown and this was on new growth with no color on it to affect the color application. The process is easy and the product box, instructions and application items are good quality.
Valerie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Arlene C.
June 3, 2021
Five Stars
POSTED BY:
Arlene C.
June 3, 2021
Best mixed root color I’ve ever had! I’ve just got highlights added and my hair stylist exclaimed that the root color was an exceptional match to my highlights! Blended perfectly. Thanks you to my personal hair colorist.
Arlene-Thank you so much for your feedback! We are delighted to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We greatly appreciate you sharing your experience with us, and Happy Coloring!
POSTED BY:
Mary C.
May 29, 2021
Good
POSTED BY:
Mary C.
May 29, 2021
The color is amazing it just washs out fast on the gray. Not bad for not going to a salon
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kristie M.
May 17, 2021
Bought copper blonde, got reddish brown.
POSTED BY:
Kristie M.
May 17, 2021
I was really excited to try this product. I have some experience lightening and dying my hair at home as well as going to the salon, so I thought this would be the perfect happy medium between the two.
I uploaded a couple pictures, and thought I provided all the right details. I even mentioned I'd likely be trying to refresh my own balayage highlights with the product. I had picked something copper-blonde, while my hair is currently medium brown with some grown out highlights. I see now they have a clay-based lightener product, and that is definitely what I should have went with. Although you would think my "personal colorist" would have reached out with that option since I mentioned it. I didn't hear from her except for a "hope you like your color" in my email that my product had shipped.
I was worried right away when I received the product. It came with only a 20 volume developer. That didn't seem like it would be strong enough to turn medium brown hair to a blonde. But I decided to trust the process!
Unfortunately I was right. The hair color actually darkened my hair! I think since it wasn't a strong enough developer, my hair didn't really lighten, while the coppery color that was deposited was darker than my natural hair color, and especially got rid of my highlights. Even though the color said it was a blonde, I definitely have brown hair, so I was surprised that it darkened. I was hoping worst case that it wouldn't be noticeable change. I double processed some sections of my hair to get a tiny bit of highlighted copper color, but it's still barely noticable and darker than it was before. Considering they were old highlighted sections, those should have been too light if anything!
The concept, website, and packaging was all very cute. Unfortunately it leaves a lot to be desired in actual function. I could have done better myself without waiting for shipping by going to the drug store and picking a random blonde box dye.
Kristie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carolyn P.
May 8, 2021
Roots
POSTED BY:
Carolyn P.
May 8, 2021
This is the first time it didn't colored my roots. I colored it exactly like all the times. The ends are a nice color.
Carolyn - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Traci - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Caylee C.
April 27, 2021
Thank you
POSTED BY:
Caylee C.
April 27, 2021
Always a great experience! I feel like my hair is darker all over this time but it just takes some adjustment. I still love it and always eSalon is the best!
Caylee - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Misti S.
April 20, 2021
My revised color
POSTED BY:
Misti S.
April 20, 2021
My last color I was not as happy with . My fault the first mix was perfect. I have been looking for the perfect color for me I just can't seem to get it right. The colors and the packaging are beautiful. I will recommend to anyone I know who uses color. I simply can't afford it but I am also impatient and don't want to wait to long to color again. Thank you for everything.
Misti- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Cathy P.
April 18, 2021
1st time use
POSTED BY:
Cathy P.
April 18, 2021
I love the colour and the way it makes my hair look. The problem I had was my gray hair wasn't completely covered. I followed the instructions and I am wondering should I leave it on longer than 30 minutes? I will give it one more try and see what happens. I really would like to continue using this product.
Cathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tammy H.
April 13, 2021
Great product but the shipping isn't the best.
POSTED BY:
Tammy H.
April 13, 2021
Great product I love it! Absolutely love it, so 5 stars for that!! but I'm still waiting for it!!! shipped April 6th, when I last checked earlier today, its still in Montana, so its going to be awhile yet considering I live in wisconsin, that's why 3 stars.
Tammy - We're truly sorry to hear that your order has not arrived! We have reached out to you via email to see what we can do about remedying this situation! We take our clients' feedback to heart and continue to improve each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Lupe F.
April 6, 2021
Gave it 3 stars still not covering gray long enough n color comes out blk. I'm d
POSTED BY:
Lupe F.
April 6, 2021
My review I really love that esalon hair color does not dry out ur hair that if using other hair color products & I have used many due to drying & breakage. Hair always looks shining & alive not dead dry hair looking like dried dead plants or weeds. But hopeful that we can get excellent gray longer lasting coverage & not turn rest of my hair blk. Thank you
Lupe- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynda O.
April 5, 2021
Previous colour didn’t cover the grey roots
POSTED BY:
Lynda O.
April 5, 2021
Thank for your help and advice, I left my colour on for longer , 40 minutes and the colour took much better , I am very happy with the results . So thank you again
Lynda O. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Joanna Q.
March 13, 2021
Colour wrong
POSTED BY:
Joanna Q.
March 13, 2021
I have ordered a colour called Cool Beige but it look orange on my hair. I have enclosed pictures and description of my hair. Hair is also darker than anticipated by picture of a model on a website. As a positive my hair look nourished and shiny after treatment and are not damaged. Instructions are clear and easy to follow. Delivery was quick.
Joanna Q. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
L K H.
March 4, 2021
QUALITY PRODUCT BUT TOO DARK
POSTED BY:
L K H.
March 4, 2021
The dark brown - ash is TOO dark, making my hair look black. I love the coverage...just need lighter tone with purple highlights or?...
L K - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Eileen - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Laura A.
February 22, 2021
Great idea
POSTED BY:
Laura A.
February 22, 2021
I was so looking forward to a bit of Salon feel but at home but after using this dye I can only compare myself to a Lego head it’s just black no variety of colours that make it look a bit more natural that you get with other at home colours I use. it literally looks like someone has put a black carpet on my head and cut around it to my hair length.
I was so looking forward to this so I can order and go and I’ll have the same colour every 6 weeks I don’t have to think about it or worry that there won’t be the right colour when it comes to dying my hair but it’s just not for me.
I don’t want to out anyone off at all and I know some people like the solid block colour but a lot of home box dyes you do get a more natural finish.
Laura A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we take seriously, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa C.
February 10, 2021
Not what I expected
POSTED BY:
Melissa C.
February 10, 2021
After reading reviews and watching videos I felt good about my purchase. The color was amazing, it was exactly what I had been looking for. I ordered and right on time it showed up in the mail.
I had a retired licensed hairdresser color my hair. The process was smooth and easy. It came time to rinse the color and dry my hair.
My hair is no where close to the color that I ordered. I will give it another shot with a different color maybe but I'm not sure.
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathy M.
February 7, 2021
Too harsh on my hair
POSTED BY:
Kathy M.
February 7, 2021
I went back to the drugstore box, the color is good and gentle on my hair.
Kathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Donna S.
February 4, 2021
Customer color set
POSTED BY:
Donna S.
February 4, 2021
Loved how easy to apply and so fun to see my name personalized on the box and instructions... I will change my color selected because the darkest brown was not dark enough for my taste
Donna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Heidi B.
February 1, 2021
Love the color
POSTED BY:
Heidi B.
February 1, 2021
Easy to use as far as a coloring product. I have noticed that since the formula changes my gray coverage is noticeably reduced. I hope this improves, I have been using esalon for many years and don't really want to change.
Heidi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Diana G.
February 1, 2021
Love the product and the care!
POSTED BY:
Diana G.
February 1, 2021
I am seventy eight, a natural red head til I started graying, Your product is the best and most perfect color I have ever used. Still gray roots are so hard to cover. I am having a professional apply your product next week and I am sure results will be perfect
Diana - Thank you for your feedback! We are so excited for you to try the product and cannot wait to see your results!
POSTED BY:
Karen H.
January 30, 2021
Graying too quickly
POSTED BY:
Karen H.
January 30, 2021
I've had grey hair since i was 20, Tried so many brands and hoped this product would help tone it down some for a while, but, before the second week after coloring, here they come showing their grey heads. What to do!
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has already reached out via email to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andi M.
January 29, 2021
Good color but my hair felt dry
POSTED BY:
Andi M.
January 29, 2021
I usually just do my roots. All over color Only twice a year. The color was nice and I liked the packaging. My hair didn’t feel soft and shiny after
Andi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Caroline C.
January 27, 2021
Great at conditioning
POSTED BY:
Caroline C.
January 27, 2021
Leaves hair in lovely condition
For me didn’t lighten my hair enough as I was after blonde hair, from brown
Didn’t cover grey hair, but this is because I wanted to go lighter.
If you want a similar darkness but want to alter shade.. great product
Caroline - Thank you for sharing your experience with us. We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
BzzzEMom
January 19, 2021
Shiny, but not the right color
POSTED BY:
BzzzEMom
January 19, 2021
+Great instructions.
+Great shine.
-Wrong color (orange) vs ash blonde.
-No gray coverage
-Scared to go on Zoom!
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Simone P.
December 20, 2020
Weekly retreat is awesome
POSTED BY:
Simone P.
December 20, 2020
The weekly retreat was a great buy and I really feel its makes my hair all soft and shiny. The color set was still too dark so I am working with the team to try to lighten up the shade.
Simone - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gabrielle R.
December 13, 2020
Best hair color for someone who has previously colored hair
POSTED BY:
Gabrielle R.
December 13, 2020
I love this hair color. It matched perfectly to my hair and covered my greys. The only thing I would recommended is to try to put some more conditioning in the product just because it did leave my hair fairly dry
Gabrielle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jessie A.
November 22, 2020
Not that great and not worth the money.
POSTED BY:
Jessie A.
November 22, 2020
I see that my old cream L’Oréal product works a little better and it seems more nourishing to my hair.
Jessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Realina G.
November 22, 2020
Awesome product 👍
POSTED BY:
Realina G.
November 22, 2020
The product is good and the shampoo and conditioner it’s smell so nice 👍
Realina- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Deborah C.
October 30, 2020
Too much red
POSTED BY:
Deborah C.
October 30, 2020
I like the copper and brown tones butter red is a bit load.
Deborah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Kristy J.
October 28, 2020
Colour fades fast
POSTED BY:
Kristy J.
October 28, 2020
The company it’s self is fantastic. Quick responses, helpful and willing to work with you. I just find the colours are okay and fade fast.
Kristy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Dana K.
October 26, 2020
The color is horrible
POSTED BY:
Dana K.
October 26, 2020
The box is cool, the process is cool, even the dye looked promising. These colors aren't formulated for red hair. Blonde is the closest base. The hair color was supposed to take my natural hair color to a more intense copper. It took my beautiful red hair and turned it orange, blonde and pinkish. I uploaded videos. The color match was perfect. The dye sucks.
Dana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Holly B.
October 21, 2020
Not covering my grays enough and also too warm
POSTED BY:
Holly B.
October 21, 2020
Hi! So I’m a cool complexion and this color is more for a warm! Also I want to change the color to more of a high lift blonde! It can have some strawberry blonde to it. Maybe there’s a high lift strawberry blonde that’s not brassy? And it would still need to be for a cool complexion. I’m sticking with y’all until we get the perfect color and beyond! You’re my favorite hair care company. So don’t worry if we don’t get it right the first hundred times k. We will figure out a perfect color for me eventually. I’m just learning what I like. Definitely does have to have really good gray coverage! I need to hide these grays 😂
Holly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alison W.
October 20, 2020
Outcome not as requested
POSTED BY:
Alison W.
October 20, 2020
I ordered ash blonde in order to make my blonde hair a little darker and duller. Ash blonde is a colour I used to use when I dyed my own hair. Since switching to a professional, I couldn't say the exact tones used but definitely not ashy. What I actually ended up with was ginger hair - not an ashy tone in sight. My concerns about the colour haven't been addressed other than telling me to perform a strand test to ensure I'm satisfied with my colour before I apply to the full head. The 100% satisfaction guarantee has certainly not been met on this occasion nor has any 'professional' advice been offered by my 'personal colourist'. I have decided I will give eSalon one more chance to do something right by my hair before I resort back to a traditional face-to-face salon appointment as I feel my money so far has been wasted on the colour.
Alison W. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tammy M.
October 16, 2020
I like the way salon has there dye packaged and how it customized
POSTED BY:
Tammy M.
October 16, 2020
Your hair dye seems to be a good product and I love how it is customized and the starter set come so neatly pa CV Kate and instructions are good.Seems like a great product,Just this color was not for me too dark,So I'm trying a lighter color,And the support team is great they fixed me up with a new color mix,So I'm going to try it out tonight,Hope this new color us a better fit for me..thanks esalon
Tammy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
KAREN K.
September 22, 2020
To little
POSTED BY:
KAREN K.
September 22, 2020
The first kit was the best! Now I receive 1/2 as much for 3xthe cost . So my opinion is you have good products. So your profit margin is more important than the customer
Karen- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service and pricing during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We hope to continue helping you find hair perfection!
POSTED BY:
Elaine A.
September 20, 2020
Not the colour I wanted
POSTED BY:
Elaine A.
September 20, 2020
I was really looking forward to trying the custom colour. I have been searching for a dark brown without the red glow you get from other colours. It still has a red tone
Elaine A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janet T.
September 14, 2020
Customer Service
POSTED BY:
Janet T.
September 14, 2020
So I am a natural blonde level 9, the color I used to wasn't exactly what I was looking for however still a nice color. BUT when I called customer service I don't remember her name (Dang it!) but she was fabulous we ended up changing what I'll get in the future did it free of charge and explained hair language to me without making me feel stupid. Ya'll gained a new customer the customer service is wonderful not to mention I keep getting compliments on how shiny my hair is and it so soft!!
Janet - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Nancy I.
September 13, 2020
Fantastic
POSTED BY:
Nancy I.
September 13, 2020
I was pleasantly surprised at how easy this was to use. Color was dead on! My hair felt so good. I had been watching the reviews for months and finally decided to take a chance. I was scared to death! I am mad at myself for waiting so long.
Nancy- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Mayda G.
September 10, 2020
Gentle but too dark
POSTED BY:
Mayda G.
September 10, 2020
The product is gentle. No allergic reactions like I get from OTC hair dyes. This last mixture was very dark, a black shade. Not my dark brown.
Mayda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jean W.
September 9, 2020
Color fades
POSTED BY:
Jean W.
September 9, 2020
This color formula fades really fast! Fades even before the outgrowth comes in.
Jean- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Rosie- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
Giselle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sharon - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Leslie M.
August 31, 2020
Wonderful product, disappointing delivery
POSTED BY:
Leslie M.
August 31, 2020
I have been so impressed with my custom color set! It covers my grays and leaves my hair silky and smooth. I wish eSalon would use a different shipment carrier. Delivery takes from 7-14 days or longer. Thinking of changing because of long delays . Please consider changing delivery service so I don’t have to find a new color service.
Leslie- We’re truly sorry that our shipping times did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Tin Moff
August 22, 2020
Two Shades Darker...........Now what do I do?
POSTED BY:
Tin Moff
August 22, 2020
I have been touching up my own roots in between professional hair coloring for 10 years. According to my colorist, I have become great at it. With salons in my area of California closed since March 12th, I felt I needed to do more than touch up my color. I filled out everything on eSalon and even sent them pictures taken in great light that perfectly captured my color. I am a professional who is blessed enough to still have a job and am on video calls all day with a professional camera and lighting that are often my close up.
My hair came out 2 shades darker! This is really a problem for me as I have gray roots on the crown of my head as well as below my temples. Now they will show in a few days given the dramatic contrast. And. I have no alternative but to maintain this terribly too dark color until professional salons open again. It is really upsetting to me and I have no idea how such a dramatic mistake could be made. I don't know the point of sending in a picture if they are going to mix something so dramatically different.
When I filled out the feedback form, they did reply immediately with an offer for free color and suggestions to use either a clarifying shampoo or a color stripper which shows they are completely insensitive to the situation. Many of us live in areas where we cannot get either color or a cut. How can you suggest people use damaging processes to correct your huge mistake when who knows when they will be able to get their roots cut off? I am very surprised others have had such good results and mine are so bad. Perhaps a new employee? Whatever it was, I am now faced with endless touch ups every two weeks at minimum to maintain this way too dark hair for my skin color until professional salons open to help me solve the problem.
Tin- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Katie B.
August 22, 2020
Brassy is bad :(
POSTED BY:
Katie B.
August 22, 2020
I wrote to my colorist, “beware I tend to get very brassy.” I am naturally a dishwater blonde, but I typically got heavy ashy blonde highlights every 6 weeks. I was very excited to try this home color service. I’ve never colored my hair from home before. I was looking forward to saving time, money AND being able to color from home during the pandemic.....
The marketing of the product is fantastic and it was easy to use. Once I finished and dried my hair the color looked terrible, it is more of an dark brassy orange. When I saw a friend she asked if I’ve been washing my hair in iron water. The shampoo and conditioner they send smells great, giving it one more try before I cancel my subscription, hoping for a better result.
Katie- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Rhiannon B.
August 6, 2020
A good kit, but should have stuck to my guns on the colour I picked
POSTED BY:
Rhiannon B.
August 6, 2020
The kit that comes with it is good. The 2 pairs of gloves (although may be a little tight if you had large hands), the stain remover and guard etc all great. I like the style of the packaging and how quick its received. But let's be real, this product is really about the colour you get. I sent a photo, I wrote about what I wanted, but expressed I was flexible because I don't know about their shades and they're supposed to be experts. I don't use permanent colours usually, I use a semi permanent every now and then when my greys get on my nerves, but it had been a while. My ends had lightened a bit in the sun (given how much we've had and the fact that covid meant I'd had more time to spend in it) and they'd got a copper tiny due to my ginger relatives. I said I wanted a dark brown, clicked the shade and was advised alway from it. The instructions wanted more time spent on my roots ( even though they are the darkest part of my hair). The dye was on my end for 10 mins, plus a wash with the left overs, so you can still see some copper tones shining through. Its nice in the sense it looks natural, but I've basically got my own hair colour back. So now when it grows out there's no point in me using their service again (although it isn't as dark as I wanted it).
Rhiannon B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you are satisfied with the presentation. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Claire D.- Thank you for your feedback! We are so thrilled to hear that you like our personalized hair color. We appreciate you taking the time to try it out, and to share your experience with us. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Tara E.
July 17, 2020
Not at all what I requested, frustrated with the whole process.
POSTED BY:
Tara E.
July 17, 2020
I did a strand test last night as soon as my color kit arrived. I wanted a color that would be a mahogany or brownish red. I spent multiple days going back and forth through email with my colorist. This back and forth was prompted my a message I sent, explaining that I was "panicked" about the color I chose and was seeking professional guidance. The first colorist I spoke to was very understanding and explained that to achieve the color I wanted, I needed a color fill first since my hair is light. She made me feel better that the color could be tweaked so it wouldn't turn out too red or too orange. Then I was set up with another colorist in the middle of my exchange with the first one. I was unclear on whether the new colorist felt the same way about approach as the first, reviewed our correspondence etc. I tried to clarify all this with the second colorist through email. I explained that I reached our originally because I wasn't sure if the color I selected would give me the results I wanted based on the pictures I shared and my current color. This person was not forthcoming with any details regarding if my color needed to be adjusted, if there was any customization that would take place due to my vocalized fears etc. She just repeated that the color I chose was the right choice and I would be happy. The color kit I received did contain two bottles of color but they were the same color, didn't seem to be a fill color to darken my hair to get it ready for red. Thank goodness I watched the esalon videos on how to do a strand test. In contrast with my inspo pictures I shared with my colorist (Emma Stone red, brown hair, and others), what I got was a rosy, pinky blonde color that was very off putting, unnatural and nothing at all like the pictures I sent. I am very thankful that I did not apply to the rest of my hair. I can understand if what I asked for was unachievable given my current color but my colorist should have told me that and helped me adjust.
Tara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Megan S - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home!
Cricket- Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
POSTED BY:
Mary W.
July 10, 2020
Too Red, After Coloring.
POSTED BY:
Mary W.
July 10, 2020
It's Already started to lighten up A Lot. I Like The Color, But I'd Love Highlights too.🥰 Is Their a Way, While Coloring my hair, I could get More Blonde Highlights mixed with the a New Color? Just Love Lighter Color's, Because I know the Gray won't show up that fast. Thank You.
Mary - We're so happy to hear that you're enjoying your Made For You Custom Color! We truly value your feedback and look forward to hearing from you again in the future.
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