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I was hoping for a more redish color there isn't even any red tones in my hair. It looks like it always has. Very disappointed. I am going back to my Garnier at least with them you can see a color difference.
Jillian - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Tracy W.
August 22, 2016
color issues
POSTED BY:
Tracy W.
August 22, 2016
Sorry to say I was not at all satisfied with your product. I specifically said I did not want my hair to look red or have red tones and it does. The coverage of grays was poor. I did like the smell and it was not harsh on my hair but the color was horrible.
Tracy - We apologize that your hair color turned out brassier than you expected and did not provide the gray coverage you were looking for. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Caren S.
August 22, 2016
If you want orange hair try this product.
POSTED BY:
Caren S.
August 22, 2016
I have followed instructions to the T-and yet my hair gets brighter orange each time I use one of your colors. Not for me.
Caren - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Farah R.
August 22, 2016
Everything looks great but just doesn't cover my greys
POSTED BY:
Farah R.
August 22, 2016
Everything in package was of good standards but unfortunately it didn't cover my grey hair like it says it should after I washed my hair a few days after dying it I could see it had worn off sadly i will not be purchasing again 😞
Farah - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lisa M.
August 22, 2016
The colour is nice but my scalp does not like.
POSTED BY:
Lisa M.
August 22, 2016
The colour system is easy to use and the resulting colour turned out quite nice but the formula has caused my scalp to break out and itch! I do not think I will be ordering this product again.
Lisa - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jeanine B.
August 22, 2016
Didn't work for me
POSTED BY:
Jeanine B.
August 22, 2016
Very sensitive to dyes, perfumes cosmetics. Thought I would give it a try, did a test spot and broke out in hives. Have had this problem with a lot of different hair dyes. Thankfully I did a sensitivity test instead of just putting it on.
Jeanine - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Claudina C.
August 22, 2016
HATE IT - Much, much darker and non-dimensional - can't find how to cancel
POSTED BY:
Claudina C.
August 22, 2016
I hate it. I did the application over the weekend, and I hate it, it's MUCH darker then exected. I even called right after placing the order to speak with a colorist. I specifically shared the conern over a darker shade and she insisted the colors were a good match to my pic. Please emails me instructions on how to cancel or better cancel my account and email me a confirmation.
Claudina - We truly value your experience as a client, and we apologize that your results came out darker than you expected. We see that you reached out to us and we will be sending you a free reformulation once you upload accurate photos of your color. We look forward to crafting your custom reformulation.
POSTED BY:
Constance A.
August 21, 2016
Color change
POSTED BY:
Constance A.
August 21, 2016
I was a redhead when I started this program two years ago. I am now a brunette. I kept asking for a tad more red to keep me where I wanted to be but it is either this level or that level. So when you say custom....not so. Wish for my red back.
Constance - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
judy S.
August 21, 2016
coverage
POSTED BY:
judy S.
August 21, 2016
The coverage wasn't uniform. This is the first time that I have had a problem.
Judy - We're sorry that the color results of your recent order came out uneven. We see your colorist sent you a complimentary replacement order for more even results, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results and hope to hear more of your feedback soon.
POSTED BY:
Betty M.
August 21, 2016
Wrong color
POSTED BY:
Betty M.
August 21, 2016
The hair coloring I got was not what I expected. I said, "No red". That's exactly what I got. It's almost gone from my hair, but the only way to get it completely out is to cut my hair. That is not an option.
Betty - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Micki H.
August 21, 2016
CUSTOMER INSTRUCTIONS AND SUPPORT FAILINGS
POSTED BY:
Micki H.
August 21, 2016
I just received my first order and wanted to color my hair, but there are no instructions in my shipment at all. I have no idea how long to leave the color on. Then, when I went to call for support, I discovered their customer service is closed on the weekends and there is not even a live chat. Then, the website was down and I could not log onto my account for hours. I will see if I like the product itself. If not, there will be another review and I will cancel my subscription before I waste any more money.
Micki - We hope you accept our apologies that you were unable to locate your instructions and that you were disappointed with support availability. We see that you were able to contact your colorist, who personally reached out to you and was able to assist you. We truly value your happiness as a client, and hope we have demonstrated our commitment to delivering the best experience possible for you.
POSTED BY:
Becca E.
August 20, 2016
disapointing
POSTED BY:
Becca E.
August 20, 2016
I ordered a new colour to have a change which I sometimes do with shop bought dye and have never had an issue with colour. However, eSalon dye did not give same satisfaction. My roots didnt change colour and the ends weren't even close to the colour requested. The dye left my hair like straw, I had to wash and condition twice with my own products after. After 3 normal washes the dye was still coming out onto my towels. I also ordered a shampoo and conditioner. The shampoo doesn't lather unless you use loads of it and also leaves hair feeling like straw. The conditioner is ok but nothing to shout about. I won't be reordering which is a shame cause I really wanted to love it. Back to off shelf products for me!
Becca - We’re sorry to hear that you were unhappy with the results of your custom color. We would love to talk to you about a complimentary reformulation. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Carol K.
August 20, 2016
Darker and darker
POSTED BY:
Carol K.
August 20, 2016
My haircolor has gotten overall darker with each use. I will not be using this next shipment and would like to cancel.
Carol - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Joan S.
August 20, 2016
Not what I ordered
POSTED BY:
Joan S.
August 20, 2016
I have been using eSalon color for a while and have been relatively satisfied. However, my last order was not what I wanted. I asked for the color to be changed from strawberry blonde (always a tad darker than what I consider blonde). I asked for a caramel blonde, but what I got is brown with reddish tones. Not happy. :(
Joan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account. We see that we have received your feedback and one of our colorists has been working with you to create your perfect match, per our Satisfaction Guarantee. Again, we apologize that you were unsatisfied with your experience
POSTED BY:
Karen C.
August 19, 2016
Not for me
POSTED BY:
Karen C.
August 19, 2016
My best friend loves your product which is why I tried it. I found my color was very dull and too dark. I felt the chemicals were harsh on my hair. I will be going back to my old product.
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Patsy L.
August 19, 2016
Made my hair frizzy
POSTED BY:
Patsy L.
August 19, 2016
Sorry but this product left my hair frizzy & dry. I've been coloring my hair for years & never had this problem. Not enough conditioner to use a few times. So I was not satisfied at all.
Patsy - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Carole C.
August 19, 2016
Product gave me a rash
POSTED BY:
Carole C.
August 19, 2016
I have a number of allergies and this product gave me a rash. My scalp was itchy for over a week after application. Other than that, it's a nice service. But I can't use it.
Carole - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
julie K.
August 19, 2016
color
POSTED BY:
julie K.
August 19, 2016
Color way too light. Didn't last. Returned subsequent bottles for refund. Keep getting them in mail.
Julie - You'll be happy to know that we can adjust to go deeper with your color for future shipments should you decide to reorder with us. We ar happy to see that your most recent order was refunded upon arrival back to us. We look forward to delighting you in the future should you decide to continue with eSalon.
POSTED BY:
Ebtisam A.
August 18, 2016
My color
POSTED BY:
Ebtisam A.
August 18, 2016
Hi. The color is still too dark when compared to my original hair color as I don't color my hair endings.
So is it possible to give me a lighter color than the last one you sent me. I want it to still be brown, perhaps the lightest degree of the dark brown?
Thank you
Ebtisam - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Donna - Thank you for your feedback. We apologize that your color was unsatisfactory. Upon reviewing your profile, I can see that we reformulated until you found the perfect shade! Please let us know if there is anything else we could do to improve.
Meleny - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Janell B.
August 18, 2016
Packaging sucks, not what it used to be.
POSTED BY:
Janell B.
August 18, 2016
Product was thrown into generic brown box that was too big resulting in product being loose in box. Handwritten address label that made me think someone else got my package, opened it and reboxed it to send to me. I loved the product in the past, wanted to try it again but am rethinking my choice.
Janell - We truly apologize that your order arrived in a generic, unmarked box. To ensure this doesn't happen again to you, or any of our clients, we've reached out to you to discuss your experience. We look forward to speaking with you and hope to resolve this soon.
POSTED BY:
Maria T.
August 18, 2016
Matched color way off
POSTED BY:
Maria T.
August 18, 2016
I am canceling my plan because the custom hair color received was no way near the actual color specified. The end result was way darker than expected and than the existing color I had.
I much rather buy over the counter hair color, since the color described on the box is more actual to hair result.
I am trying to cancel my plan, but this site does not make it straight forward to cancel subscription.
I will be calling customer service tomorrow to see if I can cancel subscription. I just hope they do not make me wait a long time on the phone for someone to help me.
Maria - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Maria B.
August 17, 2016
don't judge by my stars! This product is great!
POSTED BY:
Maria B.
August 17, 2016
I only choose 3 stars because I can't get my color right...not the stylists fault at all!!! The color is great just not what I am looking for currently. Product is awesome and I would recommend to anyone.
Maria- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Suzy M.
August 17, 2016
Was OK
POSTED BY:
Suzy M.
August 17, 2016
Color was pretty close to the picture I sent in. The color was nice at first, it just didnt last very long. I had to re-color my hair sooner than usual because the color faded within a couple weeks.
Suzy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Laura J.
August 17, 2016
color not covering all gray
POSTED BY:
Laura J.
August 17, 2016
I love the actual color. It is perfect, however after a week of coloring it is not covering the gray. I have even left the color on a bit longer but still not covering the gray roots.
Laura- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Judy F.
August 17, 2016
A little disappointed.
POSTED BY:
Judy F.
August 17, 2016
On my third week I noticed that my roots were turning gray. It was my understanding that it would last longer than store brands. It was a little better but was disappointed. I know my roots are stubborn, but I have to say I was sorry it really lasted only as long as it did.
Judy - We're truly sorry that our color did not provide the gray coverage you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Michelle B.
August 17, 2016
We're is the dark blond, it's dark red
POSTED BY:
Michelle B.
August 17, 2016
I tried esalon to cut cost. I think it's great but it's not for me. I wanted dark blond with no red. I got dark red. I have to say it disappointed me. I had high hopes but the red is too much so I'm scheduled to get it done professionally. The product also dried my hair out and I haven't had dry hair this bad in the past. The packets of shampoo and conditioner is for short hair. Not enough for longer hair. It's a great concept for some but as I was told.. texture of hair, previous colors, certain meds, and etc can affect the color.
Michelle - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Joanne A.
August 17, 2016
Hair color
POSTED BY:
Joanne A.
August 17, 2016
A bit too gold and not as much coverage as I had hoped.
Joanne - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Elena S.
August 17, 2016
Sadly disappointed
POSTED BY:
Elena S.
August 17, 2016
The packaging of this system is beautiful. Such attention to detail, love how they labeled everything with my name and supply great instructions. Unfortunately, I did not have good results. There were 2 colors in my set, one for the roots and one for the ends with individual instructions on how/when to apply each. First, I now have a very clear "line" across my hair where the two colors were applied. It did not cover my existing highlights very well which is what I ordered the system to do. Second, the color is very flat, very dull. And finally, worst of all, my previously soft hair is now rough and looks and feels like straw. I now have to put finishing oil on it to make it feel smooth and keep it from kinking. I tried conditioning it. The color boosting conditioner I also bought stains your hands and ears, leaves dark "tracks" down your neck where it runs down and stains the grout in the shower. I am so disappointed in my color results and in the condition of my hair after using this system. But that's the risk of going through an online source.
Elena - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Mandy D.
August 17, 2016
Not blonde enough
POSTED BY:
Mandy D.
August 17, 2016
This color was actually darker than my natural hair color. I have color-treated blonde hair and the roots were starting to grow out. It needed to be a shade or two lighter. I still love esalon though! This is the first color I haven't been thrilled with.
Mandy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Paulette - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Michelle L.
August 17, 2016
Roots too light.
POSTED BY:
Michelle L.
August 17, 2016
My roots came out too light compared to the rest of my hair. You could see the where the roots met up with previous colored hair.
Michelle - We’re sorry that your roots came out too light. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Marianne B.
August 17, 2016
grey coverage
POSTED BY:
Marianne B.
August 17, 2016
I loved the color but it did not cover my grey roots.
Marianne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Melinda M.
August 17, 2016
Color too dark
POSTED BY:
Melinda M.
August 17, 2016
Though the color is too dark my hair is shiny and feels wonderful. I'm not going to continue due to I would feel better picking out my own color.
Melinda - Thank you for taking the time to give us some feedback. We apologize your color was darker than you were expecting. We're going to reach out to you regarding a complimentary reformulation with your stylist to see if we can fix the experience for you.
POSTED BY:
Regina F
August 17, 2016
hair felt soft after shampooing & conditioning
POSTED BY:
Regina F
August 17, 2016
shipping was fast came in couple days color was lighter then I wanted but ok don't know if I'll will try it again the price goes up for the next shipment
Regina - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Yvette T.
August 17, 2016
Custom Hair Color
POSTED BY:
Yvette T.
August 17, 2016
I was not at all happy with my hair after dying it. I had NEVER dyed it in my 46 years of life. It dried out my hair really bad and made it feel like a wig texture! I was not impressed with the color either. I had to cut 5 inches off my long hair. I will not even use the 2nd bottle. I feel like it was a waste but a good learning experience that if I ever chose to dye my hair again to go get it done by a professional!
Yvette - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, you can feel free to contact one of our colorists for a complimentary reformulation, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Cyndy H.
August 17, 2016
Not happy!
POSTED BY:
Cyndy H.
August 17, 2016
Tried this color and was not pleased. The smell of ammonia is overwhelming and it was almost impossible to get all of the color rinsed out. The shampoo with the kit did not work and it has taken two more shampoos to get it mostly out. I don't feel I got good coverage on my very stubborn gray either. Definitely not worth the monthly cost after the initial offer.
Cyndy - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Ken S.
August 17, 2016
is red the new brown?
POSTED BY:
Ken S.
August 17, 2016
Idont want red hair. why do you make my hair so red and brassy
Ken - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Gayle S.
August 17, 2016
This is not for me...l
POSTED BY:
Gayle S.
August 17, 2016
Hi Everyone, This color was definitely not for me!!
I love red, gold mixed with light brown but this turned out way too dark. Not sure why?
Gayle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we see one of our colorists has reached out to you and reformulated your color. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Yvette N.
August 16, 2016
Hair color formula change
POSTED BY:
Yvette N.
August 16, 2016
I have been using the same color for a while and thought for the summer I would change my color just a bit to a lighter tone; however when I tried the new formula it didn't seem any different and my hair actually looked darker than what I wanted. I followed the instructions to a T and even used a timer as I always do. My hair still came out nice but not the color I wanted.
Yvette - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Ruby M.
August 16, 2016
Nope
POSTED BY:
Ruby M.
August 16, 2016
I didn't like anything about this service. That's not entirely true, in the end, my hair was very shiny and manageable. However, the customer service was not great, they charged my credit card and did not ship my color for almost two weeks. They did e-mail me questions, which was fine, but when you answer a question, you get an automated response to continue your answer. They did not ship my product until I complained.
Once I received the product, I was very excited, but that did not last long. The ammonia in this is so strong. It burned my eyes, nose, and throat. It also burned my scalp, much more than any product I have ever used. I purposefully waited till I had not washed my hair for 3-4 days before applying, just to prevent this, however that did not help. Also, you should have a friend help you. applying one product to your roots, and a different product to your mid-length to ends, is a much more labor intensive and awkward experience than you would expect it to be.
Ruby - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Color. We're always looking to improve our service and products, and truly value everything our clients say. We have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Tina N.
August 16, 2016
Too red
POSTED BY:
Tina N.
August 16, 2016
Nice package, good directions, but never could get my color right. Always with a red undertone
Tina- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Karin L.
August 16, 2016
Coloring and tools are great but
POSTED BY:
Karin L.
August 16, 2016
I have developed an allergy against some of the chemicals.... I watched it over the last two colorings.... sorry it doesn't working for me.
Karin - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
paula E.
August 15, 2016
colour
POSTED BY:
paula E.
August 15, 2016
The colour did not hold it's colour very well, after a week it had faded. I was not impressed at all.
Paula - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Silvia M.
August 15, 2016
Not good for me
POSTED BY:
Silvia M.
August 15, 2016
Is not what you offer in the ad. It do not last for a week and hair felling is not good.
Silvia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rachel A.
August 15, 2016
Okay
POSTED BY:
Rachel A.
August 15, 2016
THE COLOR WAS GREAT AT FIRST, BUT SEEM TO FADE FAST! NOT THAT IMPRESSED.
Rachel - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Jodi C.
August 15, 2016
Too BROWN - ALL MY RED IS GONE!
POSTED BY:
Jodi C.
August 15, 2016
I am extremely disappointed. I worked so hard to get that shade of red and now it is completely gone! All that is left is dark brown. WHAT HAPPENED????
Daryl - We're sorry to hear that your color did not offer the coverage you expected and turned out more purple than you desired. We see a refund was processed for your color order, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
JoAnn B.
August 15, 2016
Not for me
POSTED BY:
JoAnn B.
August 15, 2016
I have been using the same hair color for years. Its root touch up #4. When I tried your product naturally I compared it to mine. eSalon just didn't give me the color I wanted, and it took much longer. I found my roots turning lighter than the rest of my hair and almost turned red. I was horrified. I am sorry, I am sure your product is great, but it is just not for me. please make sure you don't send or charge me for any more. I will not be using the one that was just sent to me. I will just donate it or something. My hair is so pretty and I want to keep it that way. thank you.
JoAnn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Annette M.
August 15, 2016
Hair color
POSTED BY:
Annette M.
August 15, 2016
Color was very flat. Was messy. Stain guard did not work well. The shampoo smelled good but not the conditioner. I will let you know how long it last.
Annette - Thank you for your feedback. We apologize for the disappointing experience you had with your Made For You Color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Linda M.
August 15, 2016
not happy!
POSTED BY:
Linda M.
August 15, 2016
In the beginning the color was too dark but after 2 weeks the color was gone!
Linda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Danielle R.
August 15, 2016
Same formula despite change requests
POSTED BY:
Danielle R.
August 15, 2016
I have asked for a new color every way I know how. I have even uploaded photos of myself with the color I am trying to match. The box comes and says "new custom formula!" but I've saved the paper from each batch, and it seems to be the exact same formula every time. My wedding is in 45 days and now I guess I have to pay to have my hair professionally colored, because esalon just isn't listening to me.
Danielle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tiffany S.
August 15, 2016
Product hardened in my hair and was difficult to wash out
POSTED BY:
Tiffany S.
August 15, 2016
I had quite a scary experience where the product congealed in my hair and I had difficulty washing out. I ended up having to use regular shampoo for 5 washes....and still had some congealed film in some areas. The colour and coverage was OK. One shade too dark and still too red.
Tiffany - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Valerie B.
August 14, 2016
Like the concept
POSTED BY:
Valerie B.
August 14, 2016
But I have thick long hair and 1 bottle just wasn't enough to cover my hair. And in never seemed to color my silver hairs
Valerie - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and amount of product accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Heather H.
August 14, 2016
Colour too dark
POSTED BY:
Heather H.
August 14, 2016
This was my first order and it was too dark however the colourist has communicated with me by email and phone and they have adjusted it in order for me to place my second order. I hope it will be correct this time!
I found the shampoo very sticky and was not easy to rinse out. It took 2 full hair washed to get rid of the dense sticky residue. I normally use Aveda shampoo which is very gentle so found this shampoo harsh.
Heather - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
NazA
August 14, 2016
Hair colour same after colouring
POSTED BY:
NazA
August 14, 2016
No different than earlier.. It's just the same as before.. Dissapointed after taking time to colour...
NazA - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Marge - We're sorry to hear that your hair color is too red. You'll be happy to know that we can make adjustments to your hair color. We have left a note in your account about your color being too red should you decide to reorder with us in the future!
POSTED BY:
Carol F.
August 14, 2016
Not enough gray coverage
POSTED BY:
Carol F.
August 14, 2016
The overall color had a gold tone to it, which I didn't expect for an ash brown, but the biggest concern is it didn't entirely cover the lighter hair around my ears which had started to turn silver/white.
Carol- Thank you for sharing your feedback with us. We apologize that your color came out differently than expected. We see that we have reached out to you and adjusted your recent order based on your feedback. If you need to make any further adjustments to your color, you can always contact us and talk to your Colorist!
POSTED BY:
Jody T.
August 13, 2016
Greasy and wore off quick
POSTED BY:
Jody T.
August 13, 2016
Totally not something I will try again. The formula was super greasy going on and a week after application I could see some greys, so it wore off super easy & quick.
Jody - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Marie T.
August 13, 2016
custom color
POSTED BY:
Marie T.
August 13, 2016
not impressed with this product, my color is fading fast. going back to my stylist!!
Marie - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Cynthia L.
August 13, 2016
Big disappointment
POSTED BY:
Cynthia L.
August 13, 2016
My excitement about trying eSalon quickly turned sour. Color is dull. Only covered some gray ~didn't have much to begin with. Coloring is basically the same as my hair color. Got much better results from coloring bought at the drugstore.
Cynthia - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Karen - We are sorry to hear that you were unhappy with your results. Based on your profile, we see your most recent order was cancelled and refunded. Again, we apologize that you were unhappy with your experience.
POSTED BY:
kathy B.
August 12, 2016
Need deeper, richer color
POSTED BY:
kathy B.
August 12, 2016
This worked better than any product I've tried but the color should be deeper. The gray around my edges started returning within a week.
Kathy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a deeper color that will deliver the gray coverage you’re looking for.
Sharon - We apologize that you were disappointed with your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Angela G.
August 12, 2016
not as good as I wanted
POSTED BY:
Angela G.
August 12, 2016
I would have like for it to be a little light and more red but it did cover most of gray.
Angela - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Susan A.
August 12, 2016
Colour
POSTED BY:
Susan A.
August 12, 2016
I had a bad allergic reaction after using your product
Susan - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Monica B.
August 12, 2016
Not impressed
POSTED BY:
Monica B.
August 12, 2016
I've been using your hair color for some time, but I don't think it's any better than the store bought varieties. It doesn't last any longer or work any better in my opinion. It is more expensive & more time consuming to apply though, so I'll probably go back to just the store bought brands.
Monica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sandy H.
August 12, 2016
Your product sucks
POSTED BY:
Sandy H.
August 12, 2016
You are not able to cancel in your web site as easy as you lead people to believe
Sandy - We're sorry to hear that you were disappointed by your experience with our Made For Your custom color. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. We see that you were able to get in contact with a representative who canceled your service. We apologize for any confusion.
POSTED BY:
Lisa F.
August 12, 2016
Mess in the box.
POSTED BY:
Lisa F.
August 12, 2016
I was disappointed. When I opened the box the hair color as leaking. I was extremely worried about using it but had no choice. All worked out in the end.
Lisa - We are sorry to hear that your order arrived damaged. We don't recommend using any hair color that arrives damaged. We will happily send you a new order at no extra charge. We have reached out to you to discuss your free hair color order.
POSTED BY:
Lisa J.
August 12, 2016
Not what I had in mind
POSTED BY:
Lisa J.
August 12, 2016
Had too much of a red tone for me. Not what I was expecting
Lisa - We’re sorry to hear that the results of your formulation turned out too red. We’d love to remedy this by sending you a complimentary reformulation with reduced red tones, so we have credited your account with one free color order. We've contacted you with with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
POSTED BY:
NancyJ B.
August 11, 2016
Cancel my subscription.Please send a refund as I am not at all happy.
POSTED BY:
NancyJ B.
August 11, 2016
When I first color my hair it is very dark. After a few washings it becomes a lot lighter. I like the color my hair is now, ( medium brown). I just colored it a day ago, and I would like to keep it this color. I thought your color would be truer than store bought, but it isn't. It fades several shades lighter. Therefore I will not be ordering any more of your product.
NancyJ - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kara W.
August 11, 2016
Way too dark
POSTED BY:
Kara W.
August 11, 2016
The color was way to dark for my skin tone and I am not satisfied with this purchase.
Kara - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Faviola D.
August 11, 2016
Didn't like it.
POSTED BY:
Faviola D.
August 11, 2016
No a good enough cover for my white hair.. I'll will like to go back to my previous order. Please
Thank you!
Faviola - We're sorry that your most recent color order did not cover your grays. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Mayra R.
August 11, 2016
Didn't rinse out
POSTED BY:
Mayra R.
August 11, 2016
I'm not sure what happened but at the time of rinsing out the color. Left on 25 mins because it's the only way to cover the grey. I literally had to scrape off the hair die from my hair.
Mayra - We’re sorry that you had to scrap off your color application. Our records indicate you have continued to use our service. In accordance to our Satisfaction Guarantee we have added a credit to your account since you have expressed that you were unsatisfied with our product. Again, we apologize that you were unhappy with your experience.
POSTED BY:
stephanie C.
August 11, 2016
not for grey hair
POSTED BY:
stephanie C.
August 11, 2016
This made my grey root a brassy gingerish colour. I had to buy another product to remove the colour
Stephanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Margriet D.
August 11, 2016
TOO EXPENSIVE!
POSTED BY:
Margriet D.
August 11, 2016
The custom hair color is nice going on, although it takes a long time, upwards of an hour. The color didn't last past 4 weeks - totally faded out. Also, the cot of $26 plus is way too expensive for me.
Kirn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Bonnie S.
August 11, 2016
Hate the color
POSTED BY:
Bonnie S.
August 11, 2016
Hate my color. It is red tones. And really alot lighter then my color. Not a good color.
Bonnie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Daphne G.
August 11, 2016
Had too much gold and still can't cover what little gray I have.
Daphne - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Heather L.
August 11, 2016
Not what I expected
POSTED BY:
Heather L.
August 11, 2016
I was excited to have a custom color made for me that I didn't have to pay a fortune for or sit through I salon session to receive. I hve an anxiety disorder and the salon is not an easy place for me. My hair is high maintenance for color as I have had sporadic grays since I was 19. I have always alternated between salons and box color since I started coloring my hair at 16. The product was nicely packaged and the instructions were typical and easy to follow. I found the product itself very runny and difficult to apply. I made a huge mess in my bathroom and I consider myself skilled with hair coloring as I have done everything from bleaching ro highlighting myself in the past. The color was darker than I expected and much more red. I had been going to a salon prior to this home color session and my hair was a faded purple mess, I was looking for a violet red color with a medium brown richness. What I got was dark brown hair with a hint of red when I went out in the sun. My hair only started to show violet again when it faded which happened after three washes. I use Joico shampoo and conditioner for corlored hair. I also got the purple tinted refresher from esalon and I will say that is a great product because without it my hair would not have looked ok after those three shampoos. After I rinsed the color from my hair it was like straw. The shampoo and conditioner provided did not help me get a comb through it. I had to use leave in conditioner inmy hair to make it feel somewhat normal. Overall I was not impressed with my custom color product at all.
Heather - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for
POSTED BY:
delena M.
August 10, 2016
Color Doesn't Last After Shampoo
POSTED BY:
delena M.
August 10, 2016
I have tried three orders so far. The color looks about right after the second shampoo. Unfortunately, after the third shampoo, the color fades quickly. For the price, I probably will look for a less expensive color because I am very grey and color frequently. Customer Service is great and has worked with me to get the right shade and application technique.
Delena - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you have been working with one of our colorist to perfect your custom blend. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for
POSTED BY:
Sharon W.
August 10, 2016
too dark
POSTED BY:
Sharon W.
August 10, 2016
My color was way too dark, even though I gave actual color tone I wanted, let's hope replacement will be correct .
Sharon - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, you worked with one of our colorists to help you reformulate your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Shana P.
August 10, 2016
Not impressed
POSTED BY:
Shana P.
August 10, 2016
I was hoping for something healthy for my hair, that covered well also. What I got was waxy covered hair, that was hard to wash out, and it made my hair feel awful. The color last about the same as store bought. I don't think I'll be purchasing anymore.
Shana - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Robin K.
August 10, 2016
Not the color I ordered.
POSTED BY:
Robin K.
August 10, 2016
Color is still not what I want. Cancel any further shipments.
Robin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jeanne G.
August 10, 2016
Not pleased
POSTED BY:
Jeanne G.
August 10, 2016
I will try again but this was too dark for me and so I rinsed it out before the time recommended and now have to re-order and pay yet again. Seems cheaper to just use Loreal from the store. I have a lighter color so hopefully this will work, otherwise I would say I tried my best to give this a chance.
Jeanne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Trudy M.
August 9, 2016
good color for first few days
POSTED BY:
Trudy M.
August 9, 2016
I really liked your product the first time I used it. The second was ok. However the 3rd and 4th time the color has faded quickly and looks too brassy. If this next treatment is the same I will probably go back to over the counter that is cheaper.
Trudy - While we're glad that you enjoying the results of your first color kits, we apologize that you feel that your more recent orders faded quickly to a brassy color. Since you were unhappy with your results, we've contacted you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
marida K.
August 9, 2016
I was not happy.
POSTED BY:
marida K.
August 9, 2016
Way too dark. I look like a brunette. I need more of a strawberry blonde color. The color swatch I picked matched my hair the color did not.
Marida - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jen D.
August 9, 2016
It covered my greys better, but I can still see a few
POSTED BY:
Jen D.
August 9, 2016
This color covered my greys better than the last round but my color is noticeably darker which I do not like.
Jen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Karen A.
August 8, 2016
best color for me!!
POSTED BY:
Karen A.
August 8, 2016
I just love the color when i first do it however....the color fades fast into a very very blonde color. I am assuming it is from the hairdryer. Never had this happen before so I am wondering if something can be done for this. that is why i gave the rating a 3 instead of a 5 star.
Karen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
CYNTHIA A.
August 8, 2016
HAIR COLOR
POSTED BY:
CYNTHIA A.
August 8, 2016
the color was too dark. it left my hair jet black...in the roots and brown in the growth...I believe the color
was change from the last time... please don't send me anymore. I like to cancel all future orders.
Cynthia almaraz
Cynthia - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color and cancelled your account, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Jami S.
August 8, 2016
It needs to be a little lighter when first applying
POSTED BY:
Jami S.
August 8, 2016
Lasted a good amount of time but too dark when first applied. Easy to use.
Jami - While we're happy that your color provided long lasting results, we're sorry that it turned out darker than you expected. Based on your profile, we see that you were able to work with your colorist to craft a lighter shade to better suit your needs. We hope to hear your feedback on this reformulation soon.
POSTED BY:
Jenine F.
August 8, 2016
I could not get the Color wahed out if my hair after 2 hours rinsing my hair
POSTED BY:
Jenine F.
August 8, 2016
I loved your products ever since I changed my color to medium brown the color was not able to get out of my hair WHY??? Very disappointing I will miss using your hair color
:-)
Jenine - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Paula C.
August 8, 2016
Gray hair looks pink after few weeks
POSTED BY:
Paula C.
August 8, 2016
After about 3 weeks the fade out of the red makes my gray look pink. Also there is not enough color to go through my whole head of hair. My hair is down to my waist in length so one bottle is not enough when I need to bump up my color thru my hair.
Paula - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Samantha W.
August 6, 2016
1st time and 2nd experience
POSTED BY:
Samantha W.
August 6, 2016
1st time I dyed my hair it was excellent. I didn't see one gray hair for 4&1/2 weeks.
2nd time I dyed my hair it lasted MAYBE 2 weeks. It goes on so easy and spreads through my hair smoothly. But I'm not sure I'm going to give it a 3rd chance I would like it to last more than 2 weeks. Frustrated.
Samantha - We're sorry that your most recent color order did not last as long as you wanted. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Melanie G.
August 6, 2016
OMG
POSTED BY:
Melanie G.
August 6, 2016
So not what i expected!
It's FIRE RED!!!!
Went to the pharmacy for a other color ASAP!!!
I order a blonde with a hint of copper, i got a RED RED RED!!!!!
Ouach...
Melanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Alisha K.
August 6, 2016
Color didn't turn out right
POSTED BY:
Alisha K.
August 6, 2016
They sent me the "blue black" color (which is what I wanted), but it turned out just black. When I was dying my hair, I could see the blue tint in the dye....but literally after washing and drying, my hair turned out to be just a soft black with absolutely no hint of blue. I was disappointed because I followed the instructions word for word. It's still a nice color, but not entirely what I wanted. Wish I can post before and after pictures.
Alisha - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Cheryl
August 5, 2016
color nice
POSTED BY:
Cheryl
August 5, 2016
I need more gray/white coverage. Color doesn't seem to last very long.
Cheryl - We’re sorry to hear that your hair color faded faster than you expected and that you needed some more grey coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Wanda B.
August 5, 2016
Convenient but missing something
POSTED BY:
Wanda B.
August 5, 2016
Convenient but can't get to multi tones like I would really like
Wanda - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Ruth D.
August 5, 2016
Please stop shipping to me. I no longer color my hair. STOP! Please!
POSTED BY:
Ruth D.
August 5, 2016
I have boxes piled up in my home! Please stop shipping to me!
Ruth - Per your request, we have suspended your Made For You Hair Color Plan (Auto-Delivery), so you'll no longer receive automatic deliveries from us.
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