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I was contacted by Esalon saying they basically didn't think my chosen color was right for me so I allowed them to 'change' it for me. Big Mistake! I hate my color & been forced to look at this ugly (real dirty looking) blond color every day! No one would look good with this color- it's awful!
Stacy- We apologize that your color turned out differently than you expected. We see that you have spoken with your Colorist regarding this matter and we are currently processing a complimentary reformulated color for you. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
June S.
December 31, 2016
Not too happy this time around!
POSTED BY:
June S.
December 31, 2016
I used my hair dye on Dec. 15 and I followed directions as I did the last 2 times. This time when I shampooed, conditioned it and then rinsed it all out it felt very matted. For the next 7 days I had to rinse it with water and used a comb to get all the product off. Never had a problem the last 2 times. Not sure I want to use this again.
June- Thank you for sharing your candid feedback with us. We’re sorry that your hair felt matted down after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a free order credit to your account in accordance with our Satisfaction Guarantee. We have also reached out to you with suggestions to resolve this issue. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kathy W.
December 31, 2016
Decided to discontinue
POSTED BY:
Kathy W.
December 31, 2016
I have used product for a while and love the color. However, over time I have noticed that my hair has thinned considerably. So, I've decided to discontinue using it and see if the thickness of my hair improves
Kathy -
Thank you for your feedback. We apologize for the disappointing circumstances. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Hjkl G.
December 31, 2016
Hair looks and feels bad
POSTED BY:
Hjkl G.
December 31, 2016
First $20 for one bottle is just to much, second it made my hair feel like straw and the conditioner you sent to help smelled so bad I was nauseous all day you claim a lot for the product but it's just not true at least the color was ok but not worth the problems I'm going back to the much Cheaper store bought color at least my hair feels better after I use it!
Darlene -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sharon C.
December 30, 2016
Great color - Extremely irritating to my skin
POSTED BY:
Sharon C.
December 30, 2016
The color is GREAT. This product is extremely irritating to my skin.... even more than the drugstore brands I have used in the past. Even though it cost a little bit more, I will go back to my other online brand that did not irritate at all. I had really hoped eSalon would work, but no way. I want to constantly scratch. Hope this doesn't last two seeks like the drugstore brands did.
Dear Sharon,
We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Cynthia R.
December 30, 2016
color was too dark
POSTED BY:
Cynthia R.
December 30, 2016
I requested a med brown and received a dark brown. It looks black. I don't know how I am going to go lighter without damage or having to go to a salon to correct it.
Cynthia- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Jenny F.
December 30, 2016
Custom Hair Color
POSTED BY:
Jenny F.
December 30, 2016
At first I loved the colors that were designed for me, but after using it for a while the color was darker and darker. I have dark brown hair naturally, well before the gray started. The next shipment would come in and I would use it but it just began looking lifeless. Dull, boring, frizzy (I'm prone to that anyways) there was no depth to my hair no different highlights or different shades, it was just blah.
Jenny - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
cynthia B.
December 30, 2016
Not My color
POSTED BY:
cynthia B.
December 30, 2016
Very disappointed. Second time Color is not what I want. The first two were great. Last two I had to Recolor.
Cynthia - We’re sorry that you were unhappy with the color results of your last two custom blended colors. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. We hope to always create hair color formulations that you'll love!
POSTED BY:
susan D.
December 29, 2016
hair turned a red tint and very dull color
POSTED BY:
susan D.
December 29, 2016
lik the idea of being delivered to home, but color is not all that you make it out to be
Susan -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Carol S.
December 29, 2016
Too dark!
POSTED BY:
Carol S.
December 29, 2016
Besides being a tad too dark, I was disappointed by the fact that it didn't give me 100% gray coverage. I look forward to seeing if it gets adjusted since I just sent in an color edit request.
Carol -
We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jackie W.
December 28, 2016
~Wrong colour
POSTED BY:
Jackie W.
December 28, 2016
It came up too red and dark for me, as I was only trying it out I now find myself signed up for continual orders. SCAM
Jackie - We’re sorry that your color formulation came out too red and darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Jessica W.
December 28, 2016
Not happy
POSTED BY:
Jessica W.
December 28, 2016
I am unfortunately unhappy with the product the first time the color was not correct. And the second time the color literally lasted less than 4 weeks.
Jessica -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
.
December 27, 2016
Didn't cover my gray...
POSTED BY:
.
December 27, 2016
The whole purpose was to cover my grays and it didn't... I'm not happy that I put chemicals all over my virgin hair and followed all directions very carefully to find that my gray didn't even get covered... What the heck?
Kristin - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation for better gray coverage.
POSTED BY:
Jenn G.
December 27, 2016
Not good gray coverage
POSTED BY:
Jenn G.
December 27, 2016
I like the color fine but this dye just didn't cover all the grays, even though i followed the directions exactly
Jenn - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Robin H.
December 26, 2016
Too dark not meduim
POSTED BY:
Robin H.
December 26, 2016
It said meduim blonde which I use with hint copper,it's definitely darker then I like ...I don't like the color at all so just be careful on the color you pick they may be a bit different you can't really tell from pictures you choice from
Robin- Thank you for sharing your feedback with us. We apologize that your hair color same out differently than expected. We have gone ahead and reached out to you in regards to our Satisfaction Guarantee to ensure that we provide you with the best assistance. We want to male sure that we understand your hair color needs and get your color just right.
POSTED BY:
Robin A.
December 26, 2016
Cancel my order
POSTED BY:
Robin A.
December 26, 2016
I'm not happy with the product at all. It burned my scalp and not the color I was expecting at all.😥
Robin -
We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
tracy W.
December 26, 2016
OK hair colour
POSTED BY:
tracy W.
December 26, 2016
Couldn't find the instructions, overpriced and gimmicky. What would improve the product, a decent TUBE not sachets of shampoo and conditioner, come on sachets are so Nigella Lawson a bit dated and patronising the audience. I don't mind a sachet when I get a freebie and frankly they haven't got much product in either. I want to submerse my hair in luxuriant conditioner after I've coloured it. Not fiddle around trying to tear off a corner of an ill conceived sachet. Plus eSalon you missed a trick in promoting your shampoo and conditioner. I love conditioners that come in hair dye products and want more and would happily buy a larger bottle if sold. Had I just bought the hair dye and the shampoo and conditioner were in tubes, I would have probs ordered more
Tracy - Because you felt our shampoo and conditioner sachets were difficult to use, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Theresa R.
December 25, 2016
Not dark enough
POSTED BY:
Theresa R.
December 25, 2016
My roots are still too light! Please cancel my subscription.
Theresa -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Patricia E.
December 25, 2016
A Surprisingly Awful Experience
POSTED BY:
Patricia E.
December 25, 2016
I used the Custom Hair Color a couple of times and couldn't understand why the roots were not the right color. But nevertheless, I was getting the hang of doing it myself. The last time I applied it, I had asked them to take out the red, but this time instead of being a dark brown which I hoped for, the roots were a light, mustardy, brassy brown. And what's worse is that when I applied the color this time it burned like hell! My scalp felt irritated for days afterward. From a health and safety stand point, I cannot give any stars.
Patricia- We apologize that your hair color turned out differently than expected and that you experienced a reaction that could have been cause by our color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we see that we have already received your feedback and refunded you for this color. Again, we are sorry that your experience with eSalon has been unsatisfactory.
POSTED BY:
Lene Q.
December 23, 2016
Awful
POSTED BY:
Lene Q.
December 23, 2016
It turned my hair pink.... it was supposed to be brown with a hint of red and when I was finished my hair was pink from root to ends.
Lene -
We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
Morgan - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Nikki L.
December 22, 2016
Didn't come through
POSTED BY:
Nikki L.
December 22, 2016
Maybe it was my hair. Maybe not. However, this color didn't absorb or come through the way the picture portrayed. I felt very sad about it as I felt really excited to finally get the gold tones out of my hair and go more ash. Unfortunatly, they are still there :/
Nikki - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tina B
December 22, 2016
Still too dark and auburn
POSTED BY:
Tina B
December 22, 2016
I left the formula on for the recommended 40 mins. I've never left any hair color on for that long but still ended up with an auburn color. Not what I wanted.
Reema -
We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Martha S.
December 21, 2016
Made my hair fall out
POSTED BY:
Martha S.
December 21, 2016
The colour was great but it made my hair fall out A LOT and therefore will never use again...
Martha - We apologize that your eSalon experience has been unsatisfactory. As our color does not contain bleach it is not strong enough to break hair follicles. We suggest contacting your doctor immediately with our ingredients found on our Safety & Precautions page. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Heather S.
December 21, 2016
Just your typical over the counter hair dye.
POSTED BY:
Heather S.
December 21, 2016
I have dark brown hair and usually spend $150 to change my hair color. I was happy to see the excellent reviews on this product. Tried it one time and it is not for me. The smell alone is the same as the over the counter hair dye. On top of this, once I was finished using the product, you couldn't tell I did anything to my hair. Guess I will go back to my salon and pay the outrageous price to have my hair dye.
Heather - We apologize that you are unsatisfied with your color results. Since the color was not what you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
Anne - We apologize that your hair color turned out warmer than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Katie - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Diana R.
December 21, 2016
Hair color review
POSTED BY:
Diana R.
December 21, 2016
I wanted this to work out; however, this was the first time in all my years of coloring my own hair that it did not cover my grays. Bummed because I was going in the next day to have my stylist put highlights in and she then had to do another color to darken my roots.
Diana -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kayla S.
December 21, 2016
I wasn't even able to use it
POSTED BY:
Kayla S.
December 21, 2016
When I got the product, I opened it and it was spilled all on the inside.
Kayla - We're sorry that your most recent color arrived damaged and that you were unable to use your custom blended hair color. We have credited your account with one complimentary hair color credit. Your next order is on us!
POSTED BY:
Nicole B.
December 21, 2016
First mishap
POSTED BY:
Nicole B.
December 21, 2016
Colored my hair as always. Except once I dried it and went to style it, it was brassy reddish, burgundy. Usually esalon is right on. I had to have this fixed.
Nicole - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Renee W.
December 20, 2016
Color issues
POSTED BY:
Renee W.
December 20, 2016
I love the product as far as the end result right after coloring. But the product doesn't seem to stay long on the gray temples (seems to wash out within a couple of weeks). Also, after 2 changes in hair color shading, the color seems to still be soooo dark at first (first week) then it calms down to closer of the color I would like, but the gray starts to surface in my temples after that 3rd wk.
BUT, I do love how the coloring isn't harsh on my hair.
Renee - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Skye H.
December 20, 2016
Color fades quickly at the ends
POSTED BY:
Skye H.
December 20, 2016
The color has lasted a fairly long time but it fades quickly at the ends and at my roots.
Skye -
We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
LUCINDA J.
December 19, 2016
BEWARE
POSTED BY:
LUCINDA J.
December 19, 2016
I will start by saying I loved the hair color. It did what they said it would do and it is an excellent product.
Unfortunately, that is the least of your problems here. I received an email for a promotion for their hair care products. It seemed like too good a deal and you know what they say - and in this case it is very true. I ordered the promotional items (a deal involving purchase of 3 of their shampoos, etc) and they were immediately shipped. Within 3 days they also shipped my hair color order WITH DUPLICATES OF THE 3 ITEMS PURCHASED ON THE PROMOTION BUT AT FULL PRICE! I haven't even had a chance to try the products yet, so absolutely don't want to pay $45 for something I'm not even sure I will ever use.
I called to inquire how eSalon would take care of this problem and encountered the rudest customer service rep ever. She didn't seem to know how to do her job to begin with - she let me try to explain the problem without even asking for my name, order number, etc.. Then when she realized she didn't have any idea what I was talking about, she got my info and we started over. She looked at my account and promptly announced that I had ordered the items twice. Once on promotion and once to be shipped with my hair color. Um, no. Why would I do that? She proceeded to speak to me condescendingly as if I were of VERY limited intelligence. She ended up telling me to send the product back which would be fine, except I did not expect to pay to ship something back I didn't order to begin with. I asked for a postage paid return label. Her response, after a sigh, was to explain to me as if speaking to a toddler that I should just take it back to the post office. When I pointed out that the post office would not ship something for free just because I asked them to, she gave another long-suffering sigh and told me to write "Return to Sender" on it. She then elaborated as if I wasn't quite smart enough to grasp the concept. NEVER AGAIN.
While we're happy to hear you love the color and it did what we said it would do, we’re so sorry to hear about your customer service experience. We apologize for any confusion caused as a result of being enrolled in both The Match-Up (under a promotional offer) and the Hair Color Plan with hair care products at the same time. We’ve left a message and welcome the opportunity to speak with you further to better assist you.
POSTED BY:
Beth F.
December 19, 2016
Worse than box dye
POSTED BY:
Beth F.
December 19, 2016
Followed the directions as listed. My hair looks NOTHING like the color I selected. It's super dark and uneven. I have a lot of breakage. Very unhappy with this purchase. Will never buy again.
Beth -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Sabras
December 19, 2016
Not what was expected
POSTED BY:
Sabras
December 19, 2016
The color made my hair darker than its original color. I ordered a copper burgundy and there was no copper or burgundy in my hair when it was all done. My hair is a dark brown almost black. My grays did get covered however. Its very disappointing.
Sabras - We're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Sharon
December 18, 2016
Too complicated
POSTED BY:
Sharon
December 18, 2016
I am sorry I do not believe this product to be for me.
The difference in part 1 and 2 being too hard to handle.
The shampoo smelled great.
Sharon - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Anne W.
December 18, 2016
custom hair colour
POSTED BY:
Anne W.
December 18, 2016
I had such high hopes for this hair colouring Sorry to say I was dissapionted the change in my hair was non exsistent it covered my grey hair slightly but not to make me try it again
Anne -
We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Christine B.
December 18, 2016
Not happy
POSTED BY:
Christine B.
December 18, 2016
No grey coverage, still very flat looking. VERY disappointed
Christine - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Kelly S.
December 18, 2016
Too Dark
POSTED BY:
Kelly S.
December 18, 2016
This "light" blonde was waaay too dark. I followed the directions precisely and my hair came out darker than it was before. It even darkened my blonde highlights! The only silver lining...ironically, I was worried it would be too light, so at least I can go to my hairdresser to add some light back in. This was my attempt to do something more affordable, but it did not come out right. I will say this...it looks natural...just too plain and mousy for me.
Kelly- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tracy M.
December 18, 2016
Like it but need a second try to make sure
POSTED BY:
Tracy M.
December 18, 2016
The gray didn't cover as well as I would have liked but I don't know if it's because of the color or because I didn't apply enough color to the roots. Need to try again before I decide for sure.
Tracy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Tonja S.
December 18, 2016
Not what I expected
POSTED BY:
Tonja S.
December 18, 2016
This worked great on my girlfriend, but after two attempts I'm still brass not blonde
Tonja - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jackie G.
December 17, 2016
Hair color
POSTED BY:
Jackie G.
December 17, 2016
If I could give a review without any stars, I would. This color is too dark, and it can't be changed according to your professionals. It did not cover the grey this time as much as it did at first. I really do not want to try any further. Thank you, and please take me off your list. No more emails or advertisements. I'm not happy with this product!
Jackie - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Megan K.
December 17, 2016
Worse than when I started
POSTED BY:
Megan K.
December 17, 2016
I was so excited to try salon quality products at home but my color is redder than before I colored it. My stylist created light ash brown for me. I would have thought that would work but I am disappointed.
Megan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jackie S.
December 17, 2016
Not what I expected
POSTED BY:
Jackie S.
December 17, 2016
I was not pleased with my last color. I had hot pink patches. Mainly on the ends where my hair was lighter. I didn't like this color. Usually I had been satisfied with this color system. The roots were OK, but overall disappointed.
Jackie- Thank you for sharing your feedback with us. We sincerely apologize that your hair color turned out differently than expected. We have gone ahead and reached out to you regarding this matter and want to make sure we get your color just right. Again, we are sorry that your color did not provide the results you were looking for.
POSTED BY:
Paula M.
December 16, 2016
Disappointed 😞
POSTED BY:
Paula M.
December 16, 2016
My Hair color was great the day of and day after coloring.Exactly what I wanted. I recieved so many great compliments on my color. After the first washing half the color came out, my hair color looked faded and dull. I used color safe shampoo and waited 2 days before washing. I'm very disappointed that the color did not last longer. Don't think I'll be ordering again.
Paula -
We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Michelle K.
December 16, 2016
Grays
POSTED BY:
Michelle K.
December 16, 2016
Color okay. But doesn't cover my gray for but a few days.
Michelle - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Stacey B.
December 15, 2016
Not the right color
POSTED BY:
Stacey B.
December 15, 2016
I sent in a request to lighten the color. They still sent darkest brown after I repeatedly requested dark drown, not darkest!
Stacey - We apologize that your color turned out differently than you expected. It looks like your colorist has reviewed your comments and is waiting on a response on how you would like to proceed with your next order. We look forward to hearing from you soon!
POSTED BY:
Linnette W.
December 14, 2016
Not the same as I've been getting previously.
POSTED BY:
Linnette W.
December 14, 2016
This order turned my roots brassy and didn't match the rest of my hair. I haven't changed it and have been happy with the results on previous orders but this one either wasn't meant for me or I got a batch that was bad. There were some areas that didn't take the colour at all. The gray went a bit whiter which I don't mind but everything else was reddish and not at all the colour I've received in my other orders. I've also turned off the automatic delivery several times and I still keep getting auto delivery.
Linnette -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Adrian-Lee S.
December 14, 2016
TOO DARK
POSTED BY:
Adrian-Lee S.
December 14, 2016
I wanted a reddish blond. This is too dark and I have a second package of the same color.
Adrian-Lee - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Melissa Z.
December 14, 2016
Color did not stay
POSTED BY:
Melissa Z.
December 14, 2016
I found the color did not stay. It washed right out especially where my gray is and faded terribly.
Melissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Heather C.
December 14, 2016
Didn't cover, stained skin
POSTED BY:
Heather C.
December 14, 2016
I can't use this color anymore as it didn't cover my gray, it stained my skin and was not the right shade at all.
Heather - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jeanie W.
December 14, 2016
Color Needs Adjustment
POSTED BY:
Jeanie W.
December 14, 2016
The darkness is good but still too much red tone and not enough lasting gray coverage
Jeanie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Lorna O.
December 13, 2016
Worse yet
POSTED BY:
Lorna O.
December 13, 2016
Still lifeless color cancelled they are still sending and ROBBING ME
Lorna -
We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
hairlovers
December 13, 2016
It didn't changed my hair at all..
POSTED BY:
hairlovers
December 13, 2016
first i was afraid of getting to light, but i tested it, and it looked the same as before.... I don't know if i did something wrong with giving my information, but it didn't worked.... i'm said
Hairlovers - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sara S.
December 13, 2016
First time I've used it
POSTED BY:
Sara S.
December 13, 2016
Not what I expected, much darker & more red than copper.
Easy to use though & hair feels & looks in great condition.
Sara -
We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
amanda B.
December 13, 2016
Pretty color...but
POSTED BY:
amanda B.
December 13, 2016
I love the color my hair turned out, however, the actual dye was almost impossible to get completely out of my hair. I thought I just wasn't thorough enough the first time, so I reluctantly tried the dye again the next month, and same issue. I wanted to love this, but I won't use it again.
Amanda -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Theresa D.
December 13, 2016
Spotty coverage for gray hair?
POSTED BY:
Theresa D.
December 13, 2016
I've been coloring my gray hair myself for more than 20 years. This was my third hair color shipment from eSalon. I was very pleased with my first two shipments. However, this last one did not last on my gray hair. I did complain to customer service, only to be told to start at my grayest areas first and that my next shipment's color time would be longer. Funny, how I didn't need to do anything different with my first two hair color treatments. No apologies offered. Of course, it must be MY fault, and not the product.
Theresa -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jessica G.
December 13, 2016
Too dark for me
POSTED BY:
Jessica G.
December 13, 2016
I like the idea and the products in general but I couldn't get the lighter blonde I wanted to blend my roots and soften my highlights. I ended up with a medium dark blonde for my roots which they recommended. Now I have 2 different colors of hair top and bottom and need the salon to fix it anyway. Costing me way more than I can afford. Sad cause I wanted to love it
Jessica - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Jan W.
December 13, 2016
Cover Gray
POSTED BY:
Jan W.
December 13, 2016
This batch did not cover gray well - seemed different from orders before. I am not happy with the coverage.
Jan - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Debby S.
December 13, 2016
It's not Red!
POSTED BY:
Debby S.
December 13, 2016
It's just not coming out red/copper like I'm asking for. Still looks brown. Is there something I need to do/add to my hair to make it take the red colors?
Debby- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Violeta Q.
December 13, 2016
not right color
POSTED BY:
Violeta Q.
December 13, 2016
It wasn't the color that I asked, I wanted brown and now is black, I like that my hair is healthy but not the right color
Violeta - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Tonya C.
December 12, 2016
My hair feels awful now
POSTED BY:
Tonya C.
December 12, 2016
I loved the box and the directions and everything made out to me. The colorist was very helpful in helping with my color and did a great job on the color. The color is great and I love it. My hair though feels awful! It is greasy and frizzy and just feels coarse when it is usually soft and silky. I won't be using again no matter how much the color is pretty.
34 of 34 people found this review helpful. Did you?
Tonya - We’re sorry that you were unsatisfied with the texture of your hair after using your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Doreen R.
December 12, 2016
Awful stuff
POSTED BY:
Doreen R.
December 12, 2016
Made my hair dry & course. NOT FOR ME!!!
12 of 13 people found this review helpful. Did you?
Doreen - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Rachel F.
December 12, 2016
Bad batch
POSTED BY:
Rachel F.
December 12, 2016
The last batch I received was a bad batch it lasted for about a week and then all the gray came back
Rachel - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Sally L.
December 12, 2016
The length of time the colour lasts
POSTED BY:
Sally L.
December 12, 2016
I have used your products for a fair length of time now. In previous orders I have ordered a dark brown, and have been more than happy with the product. I have recently changed to a red. This colour doesn't seem to last as long ..or be as steadfast. Is this normal ?
Sally - We’re sorry that your red hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Janet
December 12, 2016
Gets the job done
POSTED BY:
Janet
December 12, 2016
The product had too much ammonia. My scalp was uncomfortable for a couple of days afterwards. The color was not bad and it did the job of coloring the grays. I would ask the stylist to lesson the ammonia next time.
Janet - We’re truly sorry to hear that you experienced discomfort on your scalp that could have been caused by the ammonia in our hair color. We've reached out to you via email to discuss your personal formula and possible solutions to this situation.
POSTED BY:
Susan L C.
December 11, 2016
Dried out my hair, didn't cover grey, color washed out
POSTED BY:
Susan L C.
December 11, 2016
I didn't like this, it totally dried my hair out, didn't cover my grey, and color washed out in less than two weeks, had to go get it cut very short.
24 of 26 people found this review helpful. Did you?
Susun - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit.
POSTED BY:
Anne S.
December 11, 2016
I Hate the color
POSTED BY:
Anne S.
December 11, 2016
Don't bother writing a detailed explanation of your hair color needs and wants. They don't read them. I explained that my hair color was not represented in the first step. I'm a true Strawberry Blonde. My hair looks hideous! It's light brown! No where near the deeper Strawberry Blonde that I wanted! I'm so ashamed to look like this. I seriously hate this color!! I'm very upset!!!
Anne -
We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Debbie K.
December 11, 2016
Not happy with the outcome
POSTED BY:
Debbie K.
December 11, 2016
Did not like the product. After applying and rinsing , my hair is greasy and sticky and heavy and nasty. I have washed twice and cannot get it out of my hair. Any help on fixing this would be greally appreciated as I have to go to work tomorrow.. Unfortunately, I will not purchase this product again.
Debbie -
We’re sorry that your hair felt greasy, sticky, and heavy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Laura L.
December 11, 2016
Not for me
POSTED BY:
Laura L.
December 11, 2016
After this last time using the hair dye my hair was left slimy. It was like I had applied a jar of vaseline to my hair. It took washing my hair 6 times to get most of it out. This happened to me the time before with the semi permanent as well just not as bad. After washing my hair with the shampoo and conditioner that came with my order I had to go back and rewash my hair 5 times with my own expensive shampoo. I thought they slimy dye would never wash out.
I changed my order from semi permanent to permanent because the blue black dye would not last no longer then 2 washes before my hair looked brown again. Now I find that after using the permanent blue black it lasted the same, 2 washes. My hair is back to brown. UGH!!!
Laura -
We’re sorry that your hair felt slimy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
donna G.
December 10, 2016
Not Happy
POSTED BY:
donna G.
December 10, 2016
I was not happy with my last color and the 100% guarantee is that they will tell you that they sent the correct color according to what they think was right. I replied back and felt that they told me I was wrong. OK, maybe I did not describe the color I wanted correctly, but why do I provide you with a phone #. If there was a question about the color a phone call from my "personal" colorist would have been nice. You are no longer the only online color people!!!
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. We see that your colorist reviewed your comments and adjusted the formulations per your requests. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Ranie F.
December 10, 2016
Still crying
POSTED BY:
Ranie F.
December 10, 2016
Worst hair coloring experience I have ever had. Not at all satisfied. I'm so depressed. They never refunded no money. Never offered a toner.
They are good listeners. But not good to help you once your hair is destroyed.
Ranie -
We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Marie S.
December 10, 2016
Bad custom color
POSTED BY:
Marie S.
December 10, 2016
I chose a medium brown and submitted two pictures in two different lights and a profile. The custom color they told me would be more flattering was a light brown. I took their professional advise, I used and processed for the full time - very meticulous about my hair coloring process. The color they advised was not right for me. I have a stripe at my hairline for the holidays. Not happy. Going back to Madison Reed.
Marie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Demi O.
December 10, 2016
Ok hair color
POSTED BY:
Demi O.
December 10, 2016
The hair color doesn't stay on very long and the gray hair doesn't take it well.
Demi -
We’re sorry to hear that your hair color did not stick to your grays well. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Amelia H.
December 10, 2016
Didn't Really Color my Hair?
POSTED BY:
Amelia H.
December 10, 2016
So I thought this was going to be like a violet color and it just darkened my hair a bit. Really disappointed.
Amelia, - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Sheila M.
December 10, 2016
Concerned
POSTED BY:
Sheila M.
December 10, 2016
This was the first hair color that made my naturally curly hair super frizzy & unmaneable. Maybe, you can explain to me why this happened.? Also, my hair is starting to become brassy again. Let me know what your thoughts are on why this is happening? Thank you ~ Sheila
Sheila - We apologize that your hair color turned out frizzy and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary Shining Armor, which will help provide your desired results. We would also love to reformulate your hair color and reduce any brassiness. We have reached out to you via email regarding your next color formulation. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Leanne R.
December 10, 2016
Wrong base hair color
POSTED BY:
Leanne R.
December 10, 2016
Unfortunately, you are still using a blonde base for the color. I would prefer a brunette base - maybe start with a light brunette just to see but the blonde is still showing up too light for my taste and the color doesn't seem to have enough oomph to it.
Leanne -
We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Heather A.
December 9, 2016
Not HAPPY!
POSTED BY:
Heather A.
December 9, 2016
My last color turned my hair reddish and I have BROWN hair. Now I cant get the red color out. I am so upset and will never order this again. I went to a salon and told them what colors "My Colorist" mixed and they said it was wrong. I have dark brown hair and they put ash, brown and mahogany in my color and it put a 2" red stripe on the top where I would cover my roots. I had to wear this for 4 weeks till I could afford to go get it fixed.
Heather -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Lisa M.
December 9, 2016
1st time great, 2nd not so much.
POSTED BY:
Lisa M.
December 9, 2016
When I received my first hair dye kit, I couldn't wait to use it! The results were great, lasted long and I got many compliments. The 2nd time was not as successful; my color lasted less than 6 every other day washings, didn't notice much color change to begin with. I really loved this on my 1st use but was disappointed with the 2nd.
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Janet L.
December 9, 2016
Hair color
POSTED BY:
Janet L.
December 9, 2016
Coverage is great, but still coming out with too much red highlights.
Janet - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Martha B.
December 9, 2016
Could have been better.
POSTED BY:
Martha B.
December 9, 2016
I was not impressed with my most recent order. I was only looking to go a little bit lighter and received only the root touch-up so I went to a salon and asked if this was customary and they said no. They did advise me as to how I should apply it and I utilized what was sent to the best of my ability. I don't think I will be ordering from eSalon any longer. Thanx.
Martha - We apologize for any confusion with your recent hair color order. One of the benefits of eSalon is that your hair color is personally tailored, your personal colorist adjusted your formulation and instructions based on the comments you had made. We will be reaching out shortly to see how we can best assist you. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Omayra M.
December 9, 2016
Poor coverage, wrong color
POSTED BY:
Omayra M.
December 9, 2016
After 3 tries I decided to cancel because it has never truly been the color I wanted, the color fades fast, and it's too expensive for being a poor quality.
Omayra -
We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Mary D.
December 8, 2016
If you're blonde do not use this product
POSTED BY:
Mary D.
December 8, 2016
My roots turned orange and my current color turned grayish blue. They told me they can't go lighter than the orange they sent me. Now I know why there aren't any reviews available for blonde customers.
Mary - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory.
Jillian -
We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Leslie S.
December 8, 2016
HATED my past two orders had to go to a professional to repair the damage
POSTED BY:
Leslie S.
December 8, 2016
My past two order were terrible. TOO much RED. I hated both of them.
Leslie - We’re sorry to hear that you were unhappy with the results of your custom color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Lynn B.
December 7, 2016
Worst hair color I have ever used.
POSTED BY:
Lynn B.
December 7, 2016
Fumes burned my eyes. Formula burned my scalp and it is now peeling. Hair feels dry and some of it fell out. Darker than expected for light brown. Will never purchase again.
Lynn -
We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Diane H.
December 7, 2016
Fading gray coverage at temples.
POSTED BY:
Diane H.
December 7, 2016
Color looked great then faded at the temples, gray and resistant.
Diane -
We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Donna - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Jessica F.
December 7, 2016
Not the exact colour I wanted
POSTED BY:
Jessica F.
December 7, 2016
Followed the exact instructions which was easy. My hair has never been died before and it now feels in a nice condition but the colour went darker rather than lighter which wasn't what I asked for.
Jessica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Elda T.
December 6, 2016
No for me....
POSTED BY:
Elda T.
December 6, 2016
I did not like the colour, I am blond and this made my hair brown-orange, was not satisfied....
Elda -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Lindalu T.
December 6, 2016
I didn't get what I ordered
POSTED BY:
Lindalu T.
December 6, 2016
Months ago I mentioned a light blonde (strawberry) but when I submitted my order in Nov I asked for a bit darker blonde and included a photo. I'm scared to even try this light strawberry for fear my processed hair will turn pink! What do I do?
Lindalu - We can certainly understand any hesitation, but rest assured your colorist prepared you a slightly darker color based on your photo and comments. If you'd like to see what the color looks like before deciding whether or to to apply, we recommend performing a Strand Test, the instructions for which are included in your Perfect Match Kit. If you are unhappy with the results of your application or Strand Test, we would be happy to send you a free adjusted color!
POSTED BY:
Susan F.
December 6, 2016
Disappointment
POSTED BY:
Susan F.
December 6, 2016
I get better results from Drug Store brands. The formulation received did not cover my gray roots adequately and turned them a weird pinkish-orange color. The formula was also extremely harsh -- my hair felt like straw. It even smelled bad (strong chemical & ammonia odor) for a couple of days even after shampoo and conditioning. I cannot recommend unless you want hair like Donald Trump!
Susan -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Francheska L.
December 6, 2016
Custom Hair Color
POSTED BY:
Francheska L.
December 6, 2016
The kit was great,easy to use; color was good. The only reason, I give three stars, is the color washed away after 5th hair wash from roots area. So, my roots are grey again after a week of application. If any changes can be done to my formula to keep roots colored longer, I will order product again.
Francheska -
We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Bonnie D.
December 5, 2016
I was hoping to like this company
POSTED BY:
Bonnie D.
December 5, 2016
I was hoping to like this company. This was my first time trying it. The hair dye not only left my hair dry and brittle, it left my hair two toned and uneven. I have dyed my own hair for many, many years and never had a bad result. I will not be purchasing any more dye from eSalon. I was also scared to dye my hair again due to how dried out and brittle it left my hair. So that being said, I had two toned, uneven, dry hair for 6 weeks. I normally don't leave negative reviews on things, but women's hair is important, so I felt my experience was ok to pass on.
Bonnie -
We’re sorry that your hair color came out uneven. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
Mary Beth- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Grace P.
December 5, 2016
Nice color
POSTED BY:
Grace P.
December 5, 2016
The color was pretty but it didn't cover the gray in my temples.
Grace - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Iona V.
December 5, 2016
for my dry hair
POSTED BY:
Iona V.
December 5, 2016
tended to make hair even dryer, but did give it more body. Not to sure about it. Don't think I would use it again. Colour darker than I expected even when I asked for a lighter shade
Iona - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Gill S.
December 5, 2016
Over process didn't cover all grey
POSTED BY:
Gill S.
December 5, 2016
Very dry still have grey showing dye changed colour too quickit went dark in colour
Gill - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected and did not cover the grays, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Stacy T.
December 4, 2016
Doesn't color grey
POSTED BY:
Stacy T.
December 4, 2016
I liked the color as far as shade. It faded quickly and my greys started showing much sooner than I would of expected. Canceling my subscription.
Stacy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Abigail P.
December 3, 2016
Didn't do anything
POSTED BY:
Abigail P.
December 3, 2016
I followed the instructions to the letter and it didn't really do anything. My hair is maybe a darker blonde, but there was zero red left in my hair. Normally my hair soaks up red color like a blanket so it's rather weird.
Abigail - We’re sorry that your first order did not deliver the difference you expected. We see that your colorist reviewed your comments and sent you a free reformulated color to deliver results better suited to your desired color. We look forward to hearing your feedback on this new formulation soon!
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