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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Jan B.
diciembre 1, 2020
Still Not What I Want
PUBLICADO POR:
Jan B.
diciembre 1, 2020
This colur stil isn't working for me. So I will be cancelling ny subcription
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jan B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sonya S.
diciembre 1, 2020
Brassy
PUBLICADO POR:
Sonya S.
diciembre 1, 2020
I probably put color on wrong though. I do want to return to my 1st ever color you mixed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sonya- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Barbara S.
diciembre 1, 2020
Color
PUBLICADO POR:
Barbara S.
diciembre 1, 2020
I dislike the dark blonde color. It is too dark, it is more brown than blonde. Do not send that color again. Please cancel till you hear from me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Barbara- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Molly R.
diciembre 1, 2020
Not consistent over time
PUBLICADO POR:
Molly R.
diciembre 1, 2020
I had a pretty annoying experience that my last color made my roots a visibly different color - you could even see the line same as when my roots grown in -just a different color red. This is after I had been using eSalon color with no changes for a while, so it was especially upsetting not to have a consistent experience. The response from customer service was pretty blah too - yeah, your color hasn't changed, and will be the same next time. No acknowledgement that something clearly happened in the quality control area - I didn't really feel they wanted me to continue as a customer with a response that was short and had a feeling of dismissing me. I've colored my own hair off and on for years, and I have liked eSalon, but it's annoying to feel like I can't trust the same color to be mixed every time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Molly- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lynne S.
diciembre 1, 2020
Not as good 2nd time around
PUBLICADO POR:
Lynne S.
diciembre 1, 2020
I have used esalon 2x so far. The first time the color wasn't quite right ,but the coverage was amazing. I couldn't believe how long the color covered my gray hair. It lasted almost up until I had to color it again. The 2nd time was not as good. Although they corrected the color nicely, within a week, I could see the color fading already and my gray showing through (not the roots, just existing gray). Not sure why it was so different. I think I even had it on about 5min longer than directed. I will try one more time to see if it was just used error, but I feel like I applied it the same both times. ??
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lynne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jadelynn B.
diciembre 1, 2020
Ginger
PUBLICADO POR:
Jadelynn B.
diciembre 1, 2020
I wanted a natural looking red, and well I dyed my hair and its brown, light brown, and an orangeish color... disappointed in the results :( Very patchy and not the color I wanted. My hair barely in color at all really and some areas did not change at all. I just wanna fix my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jadelynn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kristi V.
diciembre 1, 2020
Just okay
PUBLICADO POR:
Kristi V.
diciembre 1, 2020
Well it's not as easy as I remember doing when I just bought a box of hair color from the store, plus it keeps getting darker each time I color it. I don't mind having a darker color but I just wanted to go darker gradually over time. I do like the shampoo and conditioner though
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristi- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Aleise R.
diciembre 1, 2020
Horrible
PUBLICADO POR:
Aleise R.
diciembre 1, 2020
This turned my hair a dark lavender. I was so embarrassed. Thank goodness by now it has washed out. This is terrible at covering greys.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Aleise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer R.
noviembre 30, 2020
It’s okay, but...
PUBLICADO POR:
Jennifer R.
noviembre 30, 2020
I love the color, but it doesn’t last any better than the drugstore brands. It fades very quickly. Also, you recently changed the shampoo and conditioner in the kit, and I HATE the smell of them. I’m very sensitive to the smell of a product, and this factors greatly whether I purchase the item again. If these factors aren’t addressed, I won’t continue to buy this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Christine B.
noviembre 30, 2020
didn't match
PUBLICADO POR:
Christine B.
noviembre 30, 2020
I used 2 shipments at the same time thinking they were the same color... NOPE I now have 2 different colors of hair :-(
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jean L.
noviembre 30, 2020
Cancel
PUBLICADO POR:
Jean L.
noviembre 30, 2020
After 2 weeks, gray is apparent top of head. I need to cancel any further orders. It's not worth it. I've tried your product.
Jean
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jean - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
PUBLICADO POR:
Zulfia Z.
noviembre 30, 2020
Not as I hoped.
PUBLICADO POR:
Zulfia Z.
noviembre 30, 2020
The color did not turned out like I hoped. When it started fading away, which happened really quickly, my hair looked brassy and very dry. I decided to give it another chance and I asked to adjust my color to be less brassy and more ashy but the second one is now copper and not at all I requested. I will not order again!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Zulfia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Clarabelle B.
noviembre 30, 2020
Im still going red/ orange
PUBLICADO POR:
Clarabelle B.
noviembre 30, 2020
Cant understand why ! Doesnt matter now ..I cant afford it anymore . But thankyou for trying.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Clarabelle B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Angela G.
noviembre 30, 2020
Color was nothing like what I had asked for
PUBLICADO POR:
Angela G.
noviembre 30, 2020
Color was completely different then what I had asked for. It came out the exact same color I already have and with no gray coverage even after following all the instructions. At least with box colors and Madison Reed I know the end result will at least resemble the color on the package. Not willing to damage my hair while eSalon finds the right color for me with trial and error.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Isabelle L.
noviembre 30, 2020
Déçue
PUBLICADO POR:
Isabelle L.
noviembre 30, 2020
Après une première commande ou j’avais demandé un avis (je l’attends encore ) cheveux sec abîmés , je laisse une seconde chance et profite pour demander une couleur plus claire que la précédente.. résultat la même voir plus foncé ....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Isabelle L. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que vous avez été déçue par les résultats de vos colorations. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les étapes suivantes.
PUBLICADO POR:
Stephanie O.
noviembre 29, 2020
Sadly no color
PUBLICADO POR:
Stephanie O.
noviembre 29, 2020
Easy process, but seems that only the roots got slightly a different color. I’m going from my dark natural brown to a light brown and my hair looks the same.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ruby G.
noviembre 29, 2020
Doesn’t cover my gray
PUBLICADO POR:
Ruby G.
noviembre 29, 2020
I have left the dye on my hair the length of time instructed in the directions included in my box and it still does not cover my grays. The only reason I keep using it is because this product does not damage my hair like the drug store or Sally’s hair dye. That’s why I stick with it. The other hair dyes I have tried do not cover gray on me either so I might as well use a product that will not add damage to my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ruby- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Joy G.
noviembre 29, 2020
I don’t like the color!
PUBLICADO POR:
Joy G.
noviembre 29, 2020
You can’t really see the difference of the color. I’m not happy.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Joy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Teresa G.
noviembre 29, 2020
Not Again
PUBLICADO POR:
Teresa G.
noviembre 29, 2020
After 5 years of being a satisfied customer, I’m closing my account. Out of the blue my color was changed from golden auburn to hideous orange. Replacement color wasn’t much better. No call or email to check on my results. Not sure what went so wrong with eSalon but I’ll go gray before I purchase their color again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Teresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lori D.
noviembre 29, 2020
Stopping order
PUBLICADO POR:
Lori D.
noviembre 29, 2020
I canceled 4 months ago and I'm still receiving it....please stop sending and refund my money....if you look at my page you will see it was stopped.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lori - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Mia G.
noviembre 29, 2020
Did nothing except to dry out my hair
PUBLICADO POR:
Mia G.
noviembre 29, 2020
I really wanted to love this product, especially as I hoped it'd be an alternative to going to the salon (which I'm trying to avoid during the pandemic). Unfortunately, the color did nothing to cover my gray roots. And as an extra bonus, it completely dried out my hair, which now feels like straw :-(
The only 'pros' I can offer is the reasonable price and the attractive packaging. Other than that, this was a total waste of time and $. I guess what they say is true: you get what you pay for, which is why salon color is the way to go.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gloria H.
noviembre 29, 2020
Not thrilled
PUBLICADO POR:
Gloria H.
noviembre 29, 2020
I ordered a medium blonde and am happy with the color but disappointed in the gray coverage. The dye has a very strong ammonia odor - stronger than salon and other mail order brands I have tried - so I was reluctant to let it process for longer than the recommended 20 minutes.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gloria - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathy L.
noviembre 28, 2020
Not even color
PUBLICADO POR:
Kathy L.
noviembre 28, 2020
My roots are still lighter the the rest of my hair it still looks like black stripes and I ordered medium brown how can we fix this
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jennifer B.
noviembre 28, 2020
The color is wrong
PUBLICADO POR:
Jennifer B.
noviembre 28, 2020
The color is not at all what I wanted.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email, once your next order is placed, and will be happy to assist in this process.
PUBLICADO POR:
Michelle A.
noviembre 28, 2020
Very disappointed
PUBLICADO POR:
Michelle A.
noviembre 28, 2020
The formulation has been changed and while the color is nice, it only lasts 2-3 weeks. And yes, I've tried to leave it on longer. I used to get at least 4 weeks out of a color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Alison B.
noviembre 28, 2020
Color was so far off from what was expected
PUBLICADO POR:
Alison B.
noviembre 28, 2020
Expected a warm blonde/brown copper and got bright red brown
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alison- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Hope G.
noviembre 28, 2020
surprisingly dissapointed
PUBLICADO POR:
Hope G.
noviembre 28, 2020
after i ordered my last kit i decided to stop dying my hair.. i let my roots grow out like crazy, maybe 5 inches of brown and grey. Last week i decided to finally dye it, at first it seemed good. it covered my greys quite well. but some how didnt cover my brown? it seems my roots are still kinda brown AND today i noticed silver hairs around my hairline. i like your product, i like the attention to detail and personalization. But i think its just not black or strong enough.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Hope- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sabine G.
noviembre 27, 2020
erstes Mal gut, zweites Mal schlecht
PUBLICADO POR:
Sabine G.
noviembre 27, 2020
Meine Färbeprimiere war ein voller Erfolg. Top Farbton, einfache Handhabung, perfekte Grauabdeckung.Volle Zufriedenheit. Das Färben der Ansätze noch ca. 7 Wochen war dann leider enttäuschend. So gut wie keine Grauabdeckung, Zweierlei Farbtöne im Licht erkennbar und ich bekam sehr stark Schuppen. Gemacht wurde es genau so sorgsam und nach korrekter Anleitung wie beim ersten Mal. Schade. Konnte mich nicht überzeugen und ich werde wieder zum Fachmann gehen und dort färben lassen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Kristen K.
noviembre 27, 2020
Dull and Moussy
PUBLICADO POR:
Kristen K.
noviembre 27, 2020
Had to go to the local drugstore to get an all over color and Highlighting kit to fix it. Now I want to change my color all together and I'm unable to. All they want to do is adjust, I want a new color for roots and tips. Period! This is my 3rd time trying to get the right product. I love my hair and want it to look amazing, I've always went to the salon, but now with covid. Not sure what to do
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Ernoux F.
noviembre 27, 2020
Déçue
PUBLICADO POR:
Ernoux F.
noviembre 27, 2020
Je suis déçue car après plusieurs jours, mes racines sont devenues plus claires que mes longueurs. Donc mes cheveux blancs sont de nouveau apparents après 15 jours.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Ernoux - Nous sommes vraiment désolés d'apprendre que vous ne soyez pas satisfaite de la couverture de vos cheveux blancs. L’un des bénéfices uniques de notre service est la possibilité d’ajustement de votre formulation et, en examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Debbie L.
noviembre 27, 2020
Disappointed Again
PUBLICADO POR:
Debbie L.
noviembre 27, 2020
II actually just did my hair yesterday. 've done everything as directed. My greys still did not all cover and my ends are so dark. I think I will stop esalon and try something else.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
DoinaCapparelli C.
noviembre 27, 2020
It is OK
PUBLICADO POR:
DoinaCapparelli C.
noviembre 27, 2020
Smells like ammonia, just like the store brand. The color is very vibrant but it does not last. Little gray I have by my temple sowed up a week after coloring. I color my own hair for decades and I know how to do it. So the actual product is not as great as the commercial make me believe that was something special. Still has the smell and action of chemical stuff.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Doina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Florence T.
noviembre 26, 2020
Essaie
PUBLICADO POR:
Florence T.
noviembre 26, 2020
Je désirai un blond foncé Irisé ou blond fonce beige
J ai reçu un blond foncé...
Pourtant j ai bien spécifié...
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Florence T. - Merci de nous avoir contactés. Nous sommes désolés pour la confusion dans l'appellation de votre formulation. Nous allons vous contacter afin de clarifier cette situation. Veuillez-nous excuser pour la gêne occasionnée. Nous reviendrons vers vous par email pour plus d'information.
PUBLICADO POR:
Dawn F.
noviembre 26, 2020
Not color I asked for!
PUBLICADO POR:
Dawn F.
noviembre 26, 2020
Wanted a lighter color and instead I got almost a black hair color so since I was told by your company that you couldn’t provide what I asked for I deleted my account!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Dawn - Thank you for your review. We are sorry to hear that your color formulation came out darker than you were expecting and that, at the moment, we can't craft your dream shade. We are always working on new things, so feel free to reach us out at any moment, we'll be happy to discuss your color further and see what we can do for you!
PUBLICADO POR:
Ellen S.
noviembre 26, 2020
Color still not right
PUBLICADO POR:
Ellen S.
noviembre 26, 2020
I wanted to cover my gray, but for the 2nd time the color is too dark and too yellow. Much darker than my natural shade.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Ellen - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right!
PUBLICADO POR:
Lois M.
noviembre 25, 2020
Not the right color
PUBLICADO POR:
Lois M.
noviembre 25, 2020
The color was beautiful but again I had the solution adjusted and it still wasn’t a ashy color I asked for it has a reddish tone still pulling
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lois- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mary R.
noviembre 25, 2020
Not long lasting
PUBLICADO POR:
Mary R.
noviembre 25, 2020
Color looks really good at first but after 3-4 washes it fades and does not look good anymore.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tara R.
noviembre 25, 2020
Not what I thought
PUBLICADO POR:
Tara R.
noviembre 25, 2020
Not what I thought...didn't last as long as previous colors I got from you
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shruthi K.
noviembre 25, 2020
Not so great
PUBLICADO POR:
Shruthi K.
noviembre 25, 2020
I got this adjustment order and i still saw some light brassiness and some of the grays were not covered completely. The instructions said to leave it on for 40mins, and i left it for 50 mins just in case. Overall not at all happy with this color, I already called and made an adjustment.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Shruthi - We are sorry that you weren't satisfied with the result of your hair color, and we hope you will love your new formulation! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kim B.
noviembre 24, 2020
Grey
PUBLICADO POR:
Kim B.
noviembre 24, 2020
I am happy with the color, I am just upset it does not color my grey hair like I was hoping.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jaicee A.
noviembre 24, 2020
Hate it
PUBLICADO POR:
Jaicee A.
noviembre 24, 2020
I originally had blond hair and i told the salon specialists that my hair has alot of red in it when i color it at first i dont like it orange!! I ordered a pearl blonde and the picture was close to my color...but the color i got was an orange color! And all my blonde is gone, its aweful😞 not happy at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jaicee- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Leslie R.
noviembre 24, 2020
Nice color and easy to apply.
PUBLICADO POR:
Leslie R.
noviembre 24, 2020
Covered grey for only one week and then washed out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Leslie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Christina G.
noviembre 24, 2020
Too dark
PUBLICADO POR:
Christina G.
noviembre 24, 2020
I ordered ash brown, got dark brown almost black. I hate it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Joy C.
noviembre 24, 2020
Good color
PUBLICADO POR:
Joy C.
noviembre 24, 2020
I like the color, however can’t give it all 5 stars as it does not always get those stubborn grays in front of hairline in time allotted in the instructions. I am a woman of color and my hair is natural, I’m not sure if that is a factor, but I always have to add 10 more minutes to time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Chunwen H.
noviembre 24, 2020
Nice color set, but my color turns out very disappointing.
PUBLICADO POR:
Chunwen H.
noviembre 24, 2020
Nice color set, but my color turned out very disappointing. It looks very dark, and almost black.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Chunwen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Susan J.
noviembre 23, 2020
Color too red.
PUBLICADO POR:
Susan J.
noviembre 23, 2020
I wanted a darker blonde not a brassy red.
Very unhappy.
Susan Jamieson.
[email protected]
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michelle F.
noviembre 22, 2020
2 different colours?
PUBLICADO POR:
Michelle F.
noviembre 22, 2020
Finally got round to doing my colour - not quite what I was expecting and not what I ordered (medium blonde.) The roots are now strawberry blonde and the ends are blue/green. I wanted to go slightly lighter than my natural dark blonde, which was shiny and healthy looking. I've now got dull khaki ends and dull strawberry roots. It looks awful and as I don't wish to make my hair any drier, I've go to wait until it fades. Luckily my hair is long so I can put it up and hide the really nasty bits. Customer service haven't even bothered to reply to my 2 emails after a week. Won't ever buy again. Certainly won't recommend.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michelle F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laurent M.
noviembre 22, 2020
Couleur
PUBLICADO POR:
Laurent M.
noviembre 22, 2020
Je vous ai envoyé le résultat de ma couleur .. je suis à moitié satisfaite car pour les longueurs j ai dilué la coloration avec de l eau puis appliqué très peu de tps en comparaison des racines. Du coup la couleur des longueurs n’est pas belle et ma fille me dit qu il y a des reflets verts kaki ... et l ensemble n’est pas très “chaud”. J ai vu ds le détail qu’il y a un petit pourcentage de “cendré”. Que me conseillez vous ? Déjà sur les 2 photos il y a une différence de ton - je prefere la 1ere photo (même si les 2 photos ont été prise à 3’ d’intervalle. J'ai fait ma couleur le 18 novembre et j'ai lavé 1 fois mes cheveux avec le shampoing acheté sur votre site
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laurent M. - Merci d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que notre couleur n'a pas tout à fait répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit ! Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Candice A.
noviembre 22, 2020
Personalized but didn't work for my gray hair
PUBLICADO POR:
Candice A.
noviembre 22, 2020
I do like the color, but it didn't do great coverage for my gray hairs
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Candice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Ana F.
noviembre 22, 2020
Grays are back
PUBLICADO POR:
Ana F.
noviembre 22, 2020
Grays are back too soon
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kimberly J.
noviembre 22, 2020
Was disappointed in outcome...
PUBLICADO POR:
Kimberly J.
noviembre 22, 2020
Took well in scalp,, my new growth now its gray, w redish blonde , but however the full shaft unchanged.Dark brown so I am a mess.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberly- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Davida R.
noviembre 22, 2020
Color
PUBLICADO POR:
Davida R.
noviembre 22, 2020
I was very embarrassed by the colors of my hair. The roots were much lighter than the ends. I would hope you could have made a change
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Davida- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Emilie K.
noviembre 21, 2020
Ne couvre pas les cheveux blancs
PUBLICADO POR:
Emilie K.
noviembre 21, 2020
Uniformise la couleur dans l’ensemble mais ne couvre pas les cheveux blancs
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emilie K. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration n'a pas totalement répondue à vos besoins. Notre garantie eSalon Coloration heureuse est primordiale pour nous, c'est pourquoi nous allons revenir vers vous par email afin de remédier à la situation. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Malissa L.
noviembre 21, 2020
Dissatisfied
PUBLICADO POR:
Malissa L.
noviembre 21, 2020
The color was okay, honestly not much different than I had been using before. This made my scalp sensitive and itchy for a few days and it didn't really cover many of my grays! So very disappointed and dissatisfied. I had many high hopes especially when your advertisement was so selling about how it covers stubborn grays and the color was specified to my individual liking etc. Not very impressed with the results at all. It wasn't the worst, but wasn't spectacular either. I dyed my hair on 10/31/20 and my grays (the ones that were covered) were already surfacing by the following week! And the grays that were covered were noticeably lighter than the rest of my hair. I don't have a significant amount of grays, however it's enough to see when they grow out. I sold your product to my sister as well (prior to me using my at that time), she had the same results, Itching scalp and grays not completely covered and others surfacing within a week. Wish I could get my money back that I paid for this product because I am honestly very unhappy with the results and the quality I have received from using your product. Thank you! Malissa Lopez
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Malissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Davre M.
noviembre 21, 2020
Wrong colors
PUBLICADO POR:
Davre M.
noviembre 21, 2020
I wanted 🖤 with a 💜 under tone. So when I move in light it looks 💜. I must have confused myself upon choose the color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Davre- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Amber L.
noviembre 21, 2020
Color washed out
PUBLICADO POR:
Amber L.
noviembre 21, 2020
My hair is not the color I wanted. Never was, washed out immediately after. Severely disappointed, do not want anymore color if this is the case
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amber- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Tracey P.
noviembre 21, 2020
Root Color
PUBLICADO POR:
Tracey P.
noviembre 21, 2020
My roots came out dark brown even though color said light blonde ash. Please stop orders
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracey- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Samantha S.
noviembre 21, 2020
Not bad, not great
PUBLICADO POR:
Samantha S.
noviembre 21, 2020
Application was clear, was disappeared that there was not enough color to saturate all of my hair. I provide a description and image of my hair before. Color took more red at the root.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Samantha- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Eva C.
noviembre 20, 2020
Keine Haltbarkeit
PUBLICADO POR:
Eva C.
noviembre 20, 2020
Das Rot ist nach 2 Wäschen komplett rausgegangen, meine vorher hellblonden Haare haben jetzt einen stumpfen Braunton. Bin überhaupt nicht zufrieden!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Eva C. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Gulce S.
noviembre 20, 2020
Ruined my hair
PUBLICADO POR:
Gulce S.
noviembre 20, 2020
Words can't describe how upset I am with my last order... I asked for an adjustment of colour from my last order because the roots were too warm and the ends didn't take any colour at all. I applied my colour yesterday and I noticed a bird's nest kind of halo of baby hairs around my roots today. Not only that but my hair feels like jelly, it stretches and breaks like rubber. Not even after a full head bleach my hair was in this bad of a condition. On top of that, my roots are a hot cheeto colour. So right now, my hair which I spent years growing out is snapping off, it's too weak to take any more treatment so I'm stuck with this terrible orange colour in my roots and it just looks terrible. Again, upset doesn't begin to describe how I feel...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gulce S. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. However, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
noviembre 20, 2020
Greys not covered
PUBLICADO POR:
.
noviembre 20, 2020
I am extremely dissatisfied with this purchase, as the hair color didn’t cover my grey hair. I had to use a brass root cover from the first week!
I followed the instructions carefully and I really don’t think that something went wrong at my end.
I like the color a lot but the grey coverage it’s just not working!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christina B. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Natalie W.
noviembre 20, 2020
Nice color but not covering my grays permanently.
PUBLICADO POR:
Natalie W.
noviembre 20, 2020
Color is okay, would prefer less reddish tones and is good coverage the fist few washings. After two weeks my grays show through on my root touch up areas.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Natalie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Susan J.
noviembre 19, 2020
Still Brassy, red and too dark
PUBLICADO POR:
Susan J.
noviembre 19, 2020
I have ordered dark blonde 3 times, Each time I requested color adjustments. No Luck! The color has been too dark and too brassy. I have given up on trying to get this color right. I am looking forward to going back to my stylist to get the color I want. While I am living in Covid times I will just live with a color I'm not really happy with because I don't want to start over with another company.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa
noviembre 19, 2020
Disappointed
PUBLICADO POR:
Lisa
noviembre 19, 2020
Didn’t do anything different as from other products
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Elizabeth G.
noviembre 19, 2020
Cancel!
PUBLICADO POR:
Elizabeth G.
noviembre 19, 2020
Worst thing ever for my hair!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Cynthia H.
noviembre 19, 2020
Terrible
PUBLICADO POR:
Cynthia H.
noviembre 19, 2020
My hair color came out a horrible dark black.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cynthia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carmen I.
noviembre 18, 2020
Racines blanches
PUBLICADO POR:
Carmen I.
noviembre 18, 2020
Toujours des racines blanches après la dernière coloration. Je suis très déçue
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Carmen I. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous, c'est pourquoi nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur possible ! Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Colleen M.
noviembre 18, 2020
Not happy with my color
PUBLICADO POR:
Colleen M.
noviembre 18, 2020
Not happy with my color at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Colleen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Laetitia C.
noviembre 18, 2020
Trop foncé
PUBLICADO POR:
Laetitia C.
noviembre 18, 2020
La base est trop foncée
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laetitia C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous afin de réaliser vos objectifs couleur. Nous allons vous contacter par email pour vous informer des prochaines étapes.
PUBLICADO POR:
Carolyn S.
noviembre 18, 2020
Color too dark
PUBLICADO POR:
Carolyn S.
noviembre 18, 2020
The color was a little too dark. Not quite what I expected.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carolyn- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jean P.
noviembre 18, 2020
Hair color
PUBLICADO POR:
Jean P.
noviembre 18, 2020
Hello I have a lot of hair and I don’t have enough dye to get the job done as well as I would like to.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jean- We never like to hear that our customers are unhappy with their order, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can help! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Patty Spivet
noviembre 18, 2020
2 stars
PUBLICADO POR:
Patty Spivet
noviembre 18, 2020
I dyed my hair twice the first time I choose demi-permanent and it was fun but temporary, as said in the description. I dyed my hair again in the same color in permanent and it faded quicker than the demi-permanent. I have dark blonde hair and went a strawberry blonde.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Patty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelley A.
noviembre 18, 2020
Not as described
PUBLICADO POR:
Kelley A.
noviembre 18, 2020
I was told i would receive dark blonde and instead the color came out as brown with an orange tint to it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kelley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jill G.
noviembre 17, 2020
Too dark and too red
PUBLICADO POR:
Jill G.
noviembre 17, 2020
Color ended up too dark and still had red tints. It’s just too hard to get hair color without being in person. Awful
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jill - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Olivia R.
noviembre 17, 2020
Left my hair extremely dry
PUBLICADO POR:
Olivia R.
noviembre 17, 2020
My roots are darker than my ends, so I was hoping this would help even it out by darkening my ends but after I completed the process I immediately noticed my roots were still darker which was disappointing. In addition, my hair is extremely dry now and I've tried using serums and conditioning masks to no avail.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Olivia- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Marlena G.
noviembre 17, 2020
Color washes out quickly
PUBLICADO POR:
Marlena G.
noviembre 17, 2020
About 2 wks after doing my roots, the become noticeably lighter. The color washes out quickly and doesn’t hold its original shade.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Marlena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
EAAA
noviembre 17, 2020
Messy
PUBLICADO POR:
EAAA
noviembre 17, 2020
My package was a mess when I opened it. The dye opened up during delivery and got on everything in the box.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Abby- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color arrived damaged. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Wendy B.
noviembre 17, 2020
It literally made zero change to my hair!
PUBLICADO POR:
Wendy B.
noviembre 17, 2020
I just used my first order. My hair has been a dark brown and I chose a dark auburn hair color. I diligently followed all the instructions and my hair has ZERO color change. The only thing that is impressive about this product is the packaging.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Wendy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Deana M.
noviembre 17, 2020
Severely dried out my hair.
PUBLICADO POR:
Deana M.
noviembre 17, 2020
Followed the instructions to a "T" and yet my hair is now so dry and brittle that I'm scared to ever dye it at home again.
Plus the color I was wanting doesn't even come close. Very disappointed
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Erica C.
noviembre 16, 2020
Not right shade
PUBLICADO POR:
Erica C.
noviembre 16, 2020
This time the color was lighter and I requested a more burgundy shade but it was just browner than last time
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Erica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
jillian L.
noviembre 16, 2020
Not quite right
PUBLICADO POR:
jillian L.
noviembre 16, 2020
This color never took. The color smelled differently and was watery. I’m thinking either they changed a product or I got a bad batch. I was never offered another bottle even after chatting with a customer service agent. Pricing is crazy for color that is no better than the local drug store.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jillian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Zita B.
noviembre 16, 2020
Gray roots
PUBLICADO POR:
Zita B.
noviembre 16, 2020
Didn't cover my gray hair
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Zita- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rachael S.
noviembre 16, 2020
The color is nice but OMG the smell made me sick
PUBLICADO POR:
Rachael S.
noviembre 16, 2020
I did like the color but I have never smelled a more potent hair dye smell. It made my eye water the entire time, making it difficult to apply my color. At one point my nose was burning as well. I ended up with a bad headache after.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachael- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that you were unhappy with the fragrance of our color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jennifer S.
noviembre 16, 2020
reddish/orange tint,
PUBLICADO POR:
Jennifer S.
noviembre 16, 2020
I am very disappointed. my color has a reddish orange tint to it. I was hoping that ordering through here would get me a product that didn't do that to my hair.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amber P.
noviembre 16, 2020
So disappointed
PUBLICADO POR:
Amber P.
noviembre 16, 2020
I request light brown. LIGHT! This is the darkest my hair has ever been. Ever! I am beyond disappointed.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dana W.
noviembre 16, 2020
Bad bad bad
PUBLICADO POR:
Dana W.
noviembre 16, 2020
Asked for lighter with more red tones. Ended up with the total opposite. I have black hair. Very little red tones and black. My hair grows at a pretty fast rate, roots within a eeek. Never did I want dark, let alone black
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Dana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Candis A.
noviembre 15, 2020
Did NOT cover gray at all.
PUBLICADO POR:
Candis A.
noviembre 15, 2020
I followed all the instructions. It did not cover my gray at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Candis- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tyra S.
noviembre 15, 2020
Wrong Color
PUBLICADO POR:
Tyra S.
noviembre 15, 2020
I asked for a silver to ash color, to start my hair was dirty blonde and now it’s a light brown/ red after using the color that was supposed to be silver.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tyra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shelly P.
noviembre 15, 2020
I loved the color, but the roots didn't seem to take
PUBLICADO POR:
Shelly P.
noviembre 15, 2020
I love the color, but the roots didn't seem to take. Do I need to leave it on longer, or do I need a change in formula?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Dara W.
noviembre 14, 2020
Beautiful color but dry hair
PUBLICADO POR:
Dara W.
noviembre 14, 2020
I love the color… Bright, natural looking, multi dimensional. Covered my gray amazingly well. But it dried out my hair quite a bit, while other colors have given my hair more of a silky texture, this color has done just the opposite.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa W.
noviembre 13, 2020
Color was not lightened as stated in email
PUBLICADO POR:
Melissa W.
noviembre 13, 2020
I put in request to change my current color as I wish to go lighter. The email response was Esalon would lighten my current as much as possible and recommended a color lightening set along with my color. I added the lightening set and continued to check the color change on my regular color. Unfortunately until after it shipped was I able to see the adjustments and nothing was adjusted. I am needing to place an order but don’t want to until I can confirm a change in color.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie B.
noviembre 13, 2020
Did not cover my greys.
PUBLICADO POR:
Julie B.
noviembre 13, 2020
Color is pretty but didn't cover my greys.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Julie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Linda G.
noviembre 13, 2020
BEWARE AS THEY PUT YOU ON AUTO REORDER
PUBLICADO POR:
Linda G.
noviembre 13, 2020
I only wanted to try and see if I could color my own hair. The color was way too dark. I am so upset that they put me on auto order as I don't have time for this. I have asked for a refund so I hope they comply.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Catherine B.
noviembre 13, 2020
Do not use this company!
PUBLICADO POR:
Catherine B.
noviembre 13, 2020
They scam you into signing up to a plan and end up costing you unnecessary money. Double check every order and box checked. Do not use
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lauren S.
noviembre 13, 2020
Hair is beyond dry
PUBLICADO POR:
Lauren S.
noviembre 13, 2020
I used this product a while ago and it seared my scalp and had horrible aroma. I just realized that it ruined my hair! It's crackly dry and weak, Tons of hair falling out when I grab it to put up or shampoo.
Needless to say, cancel my order.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lauren - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
jessica K.
noviembre 13, 2020
Just ok
PUBLICADO POR:
jessica K.
noviembre 13, 2020
I like this concept of personalized color and all the little tools a lot but this stuff dried my hair out very badly, there wasnt enough product (i do have a lot of hair) and the color faded quickly. I bought the tint rinse also to "boost" the color every now and then and noticed no difference. I take very good care of my hair, ie: no damaging products, only use cool water to wash, dont heat style, dont use a towel, etc. And still was less than impressed. It was ok to use during quarantine in a pinch but not sure id buy again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jessica C.
noviembre 12, 2020
Not happy
PUBLICADO POR:
Jessica C.
noviembre 12, 2020
It didn’t change a thing on my hair my whites are still there and my black hair
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Betty W.
noviembre 12, 2020
Thinning Hair
PUBLICADO POR:
Betty W.
noviembre 12, 2020
My hair was thinning after several uses of this product. I stopped it for over 6 months and my hair is growing back. My stylist is using a different product that does not have the natural plants and my hair is growing back. I have many, many allergies and believe this product contains one that I am allergic to.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Betty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jean P.
noviembre 12, 2020
Not as good as introductory shipment
PUBLICADO POR:
Jean P.
noviembre 12, 2020
Color does not seem to be lasting with this shipment like the first introductory order. Color is also more golden so does not seem the same mix.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jean - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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