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Deva - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole R.
October 8, 2019
Better communication could make this better
POSTED BY:
Nicole R.
October 8, 2019
The packaging is great and the kit comes with everything you could need (including multiple pairs of gloves). The directions are tailored to you and come with a sticker so they can be stuck right to the bathroom mirror.
The color itself was awesome when I first applied it and I took photos over the course of 4 weeks to compare to the initial color. The overall color has stayed with exception of the copper which faded very quickly. This was disappointing, especially since I don’t wash my hair every day and use color safe shampoo and heat protectant when using heat styling.
This would be a 4-star review, but the part of the experience I found the most frustrating was my experience with the colorist. It was my understanding that you message them what you like and don’t like and they alter your color to try to get it where you want it. We messaged back and forth and the formula hadn’t changed and nothing was resolved. After the last message I never received a response but saw she added a rinse. I shouldn’t feel like I’m putting her out by asking her to help me get the color I want to last longer than a week. This has been my biggest issue with esalon.
I’m afraid to give this one more chance. I’m on the fence because I feel like this could really work if I had someone willing to communicate and work with me rather than dismiss my color needs.
Nicole - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura N.
October 8, 2019
Disappointed
POSTED BY:
Laura N.
October 8, 2019
I was disappointed initially when I saw the color card. It did not represent at all what I wanted. I was totally disappointed when I dried my hair and saw the gray around my face was still there...no color at all...and I had followed the instructions explicitly! I decided to try ESalon because of the gray. Wow...what a waste of money. I also could not get over how strong smelling it was! My face turned red, and my husband in the next room said his eyes were sore and teary. Maybe this product works for some people, but it is not for me. Thankfully I did a one-time shipment and dont have to fool around with cancelling an autoship. Over $32 spent for nothing.
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Monica - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sandra F.
October 8, 2019
Not happy with results
POSTED BY:
Sandra F.
October 8, 2019
Didn't like the color and didn't cover the gray hair as other products do. Won't continue using it
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Karla C.
October 8, 2019
Disappointed
POSTED BY:
Karla C.
October 8, 2019
I read all the great things this product would do. How it would not dry my hair out as much, how applying the shampoo and conditioner would ass shine and this and that. I have been more than careful to follow the instructions as stated. Unfortunately i was better
Off using 10. 00 products. I’ve given this products Months to make me change my mind. Saddened
Karla - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Rachel N.
October 7, 2019
Won't let me leave 0 star review
POSTED BY:
Rachel N.
October 7, 2019
Worst coloring experience in er 0 years of hair coloring. Color not as requested. Redo sent was still off and made my hair feel like mud was caked in it. No satisfaction when called to get assistance second time. Never again.
Rachel - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say.
POSTED BY:
illene E.
October 7, 2019
Too confusing
POSTED BY:
illene E.
October 7, 2019
I got a set with one bottle for my roots& a different one for the ends. I found it very confusing.
illene - Thank you for your feedback. We apologize for the difficult experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection, so keep an eye on your inbox for more details!
POSTED BY:
Kayleigh T.
October 7, 2019
Very mediocre at best...
POSTED BY:
Kayleigh T.
October 7, 2019
My natural color is medium flat brown hair, between a level 6 and 7. My hair is previously colored a brown auburn red with 2-3 inches of regrowth at the roots. My eSalon custom color was Medium Brown (Red Copper). They sent me an email to confirm I was OK with this color as they thought it would be too dark or too drastic of a change. I told them that was fine and to proceed, I prefer darker. I had high hopes this would be a bold change as my hair usually takes color (especially red tones) very well. After the lengthy process, I could barely tell the difference. The color just barely evened out my previous color with my roots. The at-home process was annoying and the smell of the products were harsh enough that I opened the bathroom window & door and was still overwhelmed by it. My hair has barely any red tone when it really should have refreshed my color. Disappointed, cancelled my plan and wouldn't recommend. Back to the salon!
Kayleigh - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Angela L.
October 7, 2019
Hair feels greasy & heavy after using this hair color.
POSTED BY:
Angela L.
October 7, 2019
My hair feels greasy & heavy after using this hair color. I have used it twice now. Can the formula be adjusted so as not to be so greasy? This is after I have washed, conditioned and blow dried, using the shampoo and conditioner supplied with the kit.
Angela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Andrea M.
October 6, 2019
Not the colour I ordered, hair feel like straw, colour fades quickly
POSTED BY:
Andrea M.
October 6, 2019
I asked for my colour to be lightened a little from the red that is close to my natural hair color as I am covering a few grays. What I got was BROWN. It is awful. I can't fix it for another 3 weeks since my hair needs time to recover from this tragedy. My hair feels like straw, it is dull, and oddly sticky. I followed all directions. Made sure all of the product was rinsed from my hair, let it air dry for a bit before using the hair dryer. My hair looks and feels terrible. I have had issues before, but this is the last time I use this product. I don't recommend anyone use this.
Andrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra V.
October 5, 2019
The Absolute Worst....Stay Away
POSTED BY:
Sandra V.
October 5, 2019
Made an appointment, which was cancelled by the Hollywood store at the very last minute. The worst customer service, snotty, condescending, rude, and incompetent. Claimed their color mixing machine was broken. How laughable. Isn’t eSalon in the color business? Absolutely useless. Never trust this company.
Sandra - Thank you for your feedback. We apologize for the disappointing experience you had. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to get you concern resolved. Please let us know if there is anything else we can do to help.
POSTED BY:
Carla A.
October 5, 2019
Frustrated!
POSTED BY:
Carla A.
October 5, 2019
I dont know why, but my hair color is so hard to rinse out. I spend 30 minutes in a warm shower than another 15 stucking my head under the faucet because the water is cold. I scrub and scrub with my hands and go through so much shampoo. I'm so frustrated! I used this a few years ago and had the same thing happen. I gave it one more shot hoping it was different, but darn it, it's the same thing. LOVE the color, but the color just takes too long to rinse.
Carla - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Tanya B
October 4, 2019
Custom Colour Set
POSTED BY:
Tanya B
October 4, 2019
I have been using your product for a good few months now and yes I love it, but I have found that your formula changes quite often. initially, the product would give me a good 10 days coverage on my stubborn temple greys, lately, only the temple greys are visible after the first wash! During the colour process, the product used to make my hair feel almost elastic, so I KNEW it was working, but it no longer feels like that? What has changed???
Tanya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tara Elizabeth W.
October 4, 2019
Don't do it! They refused to follow thru with guarantee.
POSTED BY:
Tara Elizabeth W.
October 4, 2019
The color did absolutely nothing to my hair. I may as well have colored it with Suave shampoo and a 🍋 lemon. Deeply dissatisfied and I'm reporting them to the BBB BETTER BUSINESS BUREAU. VERY RUDE CUSTOMER SERVICE.
Tara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Adriana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christine R.
October 4, 2019
Better than drug store haircolor
POSTED BY:
Christine R.
October 4, 2019
Definitely better than drugstore haircolor but could use some improvements. Still not perfect at covering resistant greys. Very drying if you are already struggling with dry, porous hair. Weekly toner treatments are still required to keep it from turning brassy after 3rd week. Also, gloves are too tight. Each issue is still a step up from drugstore brands so I would definitely recommend.
Christine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Siobhan DMF
October 4, 2019
Almost perfect.................but
POSTED BY:
Siobhan DMF
October 4, 2019
First order was almost what I wanted. Tones were a little bit too warm (as I requested a more cooler blue black result). But my colourist is reformulating a Jew colour for me and all will be good.
Siobhan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern and we are adjusting your color. We look forward to hearing your feedback about the adjustments! Please let us know if there is anything else we can do to help!
Jenny - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Delcia H.
October 3, 2019
I had allergic reaction that cost me a very sore head whilst on holiday
POSTED BY:
Delcia H.
October 3, 2019
I carnt use this ahain my head came out in blisters an sore face i did cancel any more orders but im not hsppy that money taken and more is on its way please eefund my money i dont want this
Delcia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Pam - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
V C.
October 3, 2019
made my hair orange
POSTED BY:
V C.
October 3, 2019
wasnt happy with gray coverage, and it made my hair orange
V C. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marti K.
October 3, 2019
too dark, not happy
POSTED BY:
Marti K.
October 3, 2019
My color although it says golden brown came out so dark I am not at all happy with it also it looks dry I am not happy at all. The color I thought I was getting is so dark blackish it is awful.
Marti - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathryn M.
October 2, 2019
My Esalon Experience
POSTED BY:
Kathryn M.
October 2, 2019
I ordered hair color from Esalon and was very excited to try it. The packaging was beautiful. I applied the color I had requested and it was at least 3 shades darker than I had wanted. It looked awful. It was supposed to be light ash blonde. It wasn’t. I messaged my colorist and have heard nothing from them. I cancelled future orders.
Kathryn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation.
POSTED BY:
Kymber G.
October 2, 2019
Real concern, NO RED
POSTED BY:
Kymber G.
October 2, 2019
Real concern, calked 3+× concerned my hair was too dark, Grey, black. Known to E-Salin it was two yrs since colored! Now upcoming order, plus some other items they've added Noone calked me about this. Two weeks, hair is red, GREY throughout & huge grey area on right side, top of hair. 2 weeks, that's it. Now I have to scrape up $150-$170 to FIX this mess. NOONEgot in touch with me. There's Allure & so many more options out there!!
Kymber - Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Isacni G.
October 2, 2019
My hair starting falling off
POSTED BY:
Isacni G.
October 2, 2019
My hair started falling off after using their products. I let them know but I don't think they care or think is from their product. I will not buy from them again.
Isacni - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sarah H.
October 2, 2019
This is my first time to color my own hair!
POSTED BY:
Sarah H.
October 2, 2019
This is my first time to color my own hair at home. Honestly, it wasn't easy nor hard. It took a lot of time though. Unfortunately, I didn't get the result I wanted. My hair has the same color as before. For my second shipment, I requested a lighter color this time and hopefully, it will work out the second time around. Oh, by the way, I love the free shampoo and conditioner. It makes my hair smells so good and very soft. Surely will add the duo on my next shipment.
Sarah -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Catherine M.
October 1, 2019
I'm trapped!
POSTED BY:
Catherine M.
October 1, 2019
I've asked three times to be let out of this system. Every month I get a perky email saying my color is being concocted. Your site says you're dedicated to my satisfaction. Want to re-read this? Let me out!!
Catherine - Thank you for reaching out! If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jennifer C.
October 1, 2019
Still not what I want
POSTED BY:
Jennifer C.
October 1, 2019
My hair color was still WAY TOO DARK!! This was my 2nd attempt at using this service but I don't think it will ever get right.
Jennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Taryn A.
October 1, 2019
Very harsh, too dark, pulled red
POSTED BY:
Taryn A.
October 1, 2019
The good news is the color is beautiful and rich, but way too dark. I specifically asked for an Ash color, and I was sent light brown with a red neutralizer. I tested first, and it seemed fine. Followed instructions to a "T" and it was a very messy process. The smell was HORRIFIC, like ammonia I think but I have a bad sense of smell and yet it overpowered me. My hair came out WAY TOO DARK and RED AS ALL GET OUT, and very very dry. My scalp itched for days after I used it. I am very disappointed and now have to pay for a color correction at the salon because I want to avoid more dry damage if I use a lift to pull the color. I'll stick with Sally Beauty and mixing my own, or out of the box works fine for me. This was not a good experience, and I've been coloring my own hair for 20 years.
Taryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
carol L.
October 1, 2019
Standard hair dye
POSTED BY:
carol L.
October 1, 2019
£25 taken from my bank for a standard hair dye. What a rip off! Cancelled promptly will not be renewing!
Carol - Thank you for your feedback. We apologize for the disappointing experience you had with the price of our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation.
POSTED BY:
Diane D.
September 30, 2019
Furious with results😡
POSTED BY:
Diane D.
September 30, 2019
I ordered ash blonde to do my roots and it turned my hair red, 😡😡😡😡
I’m very upset with the results, it also dyed all my highlights red. 😡😡😡
I always use an ash blonde color and never had this happen.
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Madison E.
September 30, 2019
Hair color doesnt stay long
POSTED BY:
Madison E.
September 30, 2019
I have oily hair and i have to wash it everyday. so the color doesnt stay as well as i would like
Madison - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Santos A.
September 30, 2019
Hair Flashes Red and Customer Service is Horrible
POSTED BY:
Santos A.
September 30, 2019
I've worked with them stylists to try to fix my hair color during an extended period of time and it hasn't worked through the last hair colorings. They won't credit me back shipping since I don't want the hair color and want it returned but they won't do it because it's policy. I'm returning back the additional order they've shipped out to me. But I lost the shipping cost on that as well. They could credit me back for the last hair color treatment since they say they offer 100% satisfaction guarantee but they never offered it when I was on the phone with them. I can't talk to them anymore because my blood pressure is worth more to me than arguing with them. With that said, have canceled my relationship with esalon.
Santos - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charlotte Z.
September 30, 2019
Product sucks!
POSTED BY:
Charlotte Z.
September 30, 2019
This product sucks! Ruined my hair and was not my color!
Charlotte - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anette S.
September 29, 2019
does't cover my hairline!
POSTED BY:
Anette S.
September 29, 2019
I strictly followed the instructions. But after coloration may nearly white hairline is still visible. Nothing changed but the shine of my hair. I'm really not happy with the result!
Anette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara J.
September 29, 2019
Did exact opposite of what I asked
POSTED BY:
Barbara J.
September 29, 2019
I had a medium blonde hair and haven’t dyed them for about 10 years. Since I started to spot some greys I wanted to brighten my hair a tone of two. After the initial consultation e-salon suggested 7.0 - Dark blonde. It turned out really bad - much darker then my natural colour and with an awful red undertone. I really like the concept of e-salon but the formulation could not be more off. Don’t waist you money and go to good colourist instead!
Barbara - Thank you for your feedback. We sincerely apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sallie M.
September 29, 2019
Not for me
POSTED BY:
Sallie M.
September 29, 2019
It was more than I wanted to pay for the result. My hair felt almost slimy and the color barely lasted a month. I want to cancel any and all future orders.
Sallie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Jee E.
September 29, 2019
Not for grey coverage
POSTED BY:
Jee E.
September 29, 2019
Very disappointed. I followed instructions to a “T”.
No less than 2 days later, greys started reappearing and by day 3 they were fully back.
The money and treatment were not worth the damage done to my hair by dyeing. I had to use an otc root cover up until I could fully color again.
Jee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Stephanie G.
September 29, 2019
Not enough Color for LONG hair
POSTED BY:
Stephanie G.
September 29, 2019
I did not end up using this product. I feel I was ripped off. I indicated in my initial account set up that I have very long hair (21 inches root to tip to be exact). I received 1 bottle for my roots/re-growth (only 1 inch of my hair) and the second bottle is supposed to do the remaining 20 inches of hair. I know this will not be a sufficient amount of color as I have used 2+ boxes of color to do my whole head in the past and my current hair dresser uses 2.5x the amount of color she usually does for my head. I have tried to contact customer service/my colorist to see about getting a 2nd bottle of color for my ends with no success. The website is not user friendly and it is difficult to find answers (eg. will I receive enough color to color my whole head. As of right now I am cancelling my subscription. I really wanted to love this service but I was not even able to use the products. So unfortunate.
Stephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vanessa P.
September 29, 2019
Not as I expected.
POSTED BY:
Vanessa P.
September 29, 2019
So disapointed, not the color I expected, smells like a cheap one with a lot of ammonia and doesn't cover any gray hair.
Vanessa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Suzanne M.
September 29, 2019
just ok
POSTED BY:
Suzanne M.
September 29, 2019
My color doesn't look significantly better than a box color, in fact, I think I've had better results with L'Oreal.
Suzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily W.
September 29, 2019
Didn’t work as expected
POSTED BY:
Emily W.
September 29, 2019
This color didn’t cover my previous highlights. I followed the instructions and time lengths. Overall wasn’t happy with the process and the color outcome.
Emily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Krystal D.
September 28, 2019
Not a fan
POSTED BY:
Krystal D.
September 28, 2019
Loved the kit and the process was way easy too, but the color on my grey started fading within a few days.. if the color would last I would be buying again. But right now a box color from walmart lasts longer.
Maria Cristina A. - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gahena E.
September 28, 2019
Easy to mix, easy to apply
POSTED BY:
Gahena E.
September 28, 2019
It was all easy enough however my hair was black for less then 2 weeks. It does not cover the gray well. After washing it left the grays with a yellow tint
Gahena - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Jessica M.
September 28, 2019
I have not received my order yet!!
POSTED BY:
Jessica M.
September 28, 2019
Could you please let me know why I have not received that order yet?
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy N.
September 28, 2019
Loved the color. Hate being my stylist
POSTED BY:
Wendy N.
September 28, 2019
I was really impressed with the color the first day. It matched so well my husband didn't know I'd colored it yet. However, three days later, the grays were just as apparent as before. Also, I hate being my own stylist. I felt like I didn't know what I was doing and don't want to do it again.
Wendy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angela C.
September 28, 2019
Colour too dark
POSTED BY:
Angela C.
September 28, 2019
The colour was far too dark and now after only several weeks the grey is back already at the roots. To me it's no better than a shop bought product and would have cost me a fraction of the price. Very disappointed.
Angela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Mysti B.
September 27, 2019
SAY WHAT
POSTED BY:
Mysti B.
September 27, 2019
the color is beautiful don't get me wrong I don't know what I did but the dye used completely fried most if not all of my hair. I tried a few different products and was blessed to have fixed it but it will take a lot for me to do again
Mysti - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Catherine C.
September 27, 2019
No grey coverage
POSTED BY:
Catherine C.
September 27, 2019
Nice colour, but didn't cover my grey at all. Delivery was fast and packaging was nice too.
Catherine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Valerie T.
September 27, 2019
My hair is darker than I want it.
POSTED BY:
Valerie T.
September 27, 2019
I'm not sure what I did wrong that my hair is brown. I want a lighter blonde. Can anyone help me?
Valerie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Cindy J.
September 27, 2019
Like the Product but..
POSTED BY:
Cindy J.
September 27, 2019
It covered my greys. The problem is that I chose a color more copper (it turned out darker than copper wire) than I should have. I have changed my upcoming order, but would like to know how soon I can color again to lighten it up.
Cindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Christine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pamela A.
September 27, 2019
Highlight Kit
POSTED BY:
Pamela A.
September 27, 2019
The kit and instructions were great - just not great for my hair. I use light brown base color and the kit that came for my color created more brassy tones than I liked and seemed to dry my hair out. I will contact eSalon for help on what to use to get rid of the brassiness and get back to more of a neutral/ash tone in my hair.
Pamela - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Claire H.
September 26, 2019
Didn't cover grey :(
POSTED BY:
Claire H.
September 26, 2019
Order took 9 days to come (even paying for fast track) when it arrived it was like Christmas, beautiful box with it all set out and the extras I'd ordered. Loved everything about it. Was worried that there wasn't enough dye as I have long thick curly hair. My instructions were to do roots then ends (in the last few minutes) which worried me as I'd not had a dye on my hair for years (how does this do full coverage)
I followed the instructions and was easy to do, smells great! End result is disappointing, can still see grey hairs which is the main reason I wanted to colour my hair. I'd asked for it not to be brassy in colour which I received a call about and they altered it accordingly, but now it is quite yellow in colour :( not sure which would be worse. Will give a second try.
Claire - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Debbie W.
September 26, 2019
Colour was not as expected
POSTED BY:
Debbie W.
September 26, 2019
I ordered a dark brown copper. I’m already dark brown. My roots came out ginger and still some grey. I did nit like it at all.
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kimberlee S.
September 26, 2019
Very unhappy
POSTED BY:
Kimberlee S.
September 26, 2019
I haven’t even tried to use your product yet. I find this product very difficult to apply. I am very disappointed.
Kimberlee - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sheena A.
September 26, 2019
Didn’t satisfy 😒
POSTED BY:
Sheena A.
September 26, 2019
Colour didn’t cover my grey hair this is the reason I didn’t like it and never gonna order it again.
Sheena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Holly R.
September 26, 2019
Sticky and greasy
POSTED BY:
Holly R.
September 26, 2019
The color looks as I expected, however my hair is extremely sticky and greasy after washing multiple times. It looks like I put a lot of oil in it and I can barely brush through it. Is there a solution to this? I am not happy that I will have to re-wash and can’t wear my hair down because of this.
Holly - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Lisa M.
September 26, 2019
Dry Hair
POSTED BY:
Lisa M.
September 26, 2019
these past few hair colors I have received have left my hair extremely DRY!!!! After rinsing off the color my hair was stiff and dry feeling! Not impressed
Lisa - We're truly sorry that your hair has been feeling dry lately. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Maria R.
September 25, 2019
Very desapoint
POSTED BY:
Maria R.
September 25, 2019
re touch my gray hair it did not work my hair still gray I ask to change my color and I don't see that difference my greys look lighter than before
Maria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Connie K.
September 25, 2019
Loved the color in FIRST shipment
POSTED BY:
Connie K.
September 25, 2019
When you order from this company, there is a separate charge for root color and ends color. Surprise!!
Shipments come on time, quality is good, but customer service is inadequate. Never got the same root color twice no matter what the bottle was marked, no refunds. Sents pics as requested and got nothing but arguments from sarcastic colorists.
Don't get involved. It's like taking on a part time job.
Connie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Angela Q.
September 25, 2019
Too dark
POSTED BY:
Angela Q.
September 25, 2019
I fell this one had more brown and not red . Even my coworker noticed and said the color looks darker
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathy H.
September 25, 2019
Horrible
POSTED BY:
Kathy H.
September 25, 2019
This color has turned very brassy on my hair. Looks were than before. Wouldn’t buy again. It’s only been two weeks
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Nina - Thank you for your feedback. We apologize for the disappointing experience you had with your Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Melissa H.
September 24, 2019
I hate my hair color
POSTED BY:
Melissa H.
September 24, 2019
I like my hair medium red mostly copper. I am now a brunette who only looks red in the sun. I hate it.
Melissa - Thank you for reaching out! We are sorry to hear that your color formulation came out less red than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kaitlyn K.
September 24, 2019
Good Customer Service but Bad Color
POSTED BY:
Kaitlyn K.
September 24, 2019
My color was not how I expected it! It looked cheap and after one wash faded very much!! I followed all of the directions to fill my highlights and then dye my overall hair. The highlights looked the exact same before and after the fill. The color was okay the first day, just the blonde was a weird color. I washed it for the first time two day later and it looked way lighter! The customer service was great through the ordering process, but they've yet to respond to any of my messages about the color, so I just canceled any future orders all together!! I was super hopeful that this would work and still enjoyed trying something new!
Kaitlyn - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Jennifer S.
September 24, 2019
Fading
POSTED BY:
Jennifer S.
September 24, 2019
I loved the colour when I first coloured my hair and I did notice a huge difference in texture and feel. However after a short time and washing my hair 2 times a week since, my colour is fading quite quickly. I use the volume shampoo/conditioner that was ordered with my colour and the weekly treatment that was ordered with the colour. Grey is still covered, It's not as dark as I like it to be or was the first time I coloured. I am just not sure why it is fading so fast.
Jennifer - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
norma - Thank you for letting us know! We look forward to hearing your feedback about your color once you have had the chance to give it a try. Thanks again for choosing eSalon!
Sarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Shombree J.
September 24, 2019
Color was wrong
POSTED BY:
Shombree J.
September 24, 2019
I liked the idea of this kit but so far my first box made my hair black. Definitely not a dark brown color
Shombree - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hilda H.
September 24, 2019
Pretty color
POSTED BY:
Hilda H.
September 24, 2019
I rated this a 3 because I do love the color and that is about it. My roots are pretty much all grey and that is what I was really wanting to change and maybe liven up the rest of my hair. Well, it didn't work. My daughter helped with putting the dye in my hair and we followed the instructions to a T, and I still have grey roots, not as much as i started out with but still quite a bit. I will be canceling any future orders and just go back to ther box stuff at Walmart until i can afford to go back to my stylist.
Hilda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Nicole M.
September 23, 2019
Hair Fell Out
POSTED BY:
Nicole M.
September 23, 2019
This was my first touch-up after the initial color. I love the color, but my hair fell out in clumps. I was rinsing the color in the shower during the last stage of the process, and chunks of hair were coming out in my hands. Couldn’t do anything but cry. Not sure what I am going to do now.
Nicole - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Wendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Caroline B.
September 23, 2019
awful
POSTED BY:
Caroline B.
September 23, 2019
Did not work and most alarmingly you are taking money off my account and sending more. Will report this if it Continues.
Caroline - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley J.
September 22, 2019
Nice product, colour wrong
POSTED BY:
Ashley J.
September 22, 2019
I really wanted to love this service but after 3 tries and the colourist still not getting the colour anywhere near what i wanted i had to give up.
If you are going for a more traditional colour like brown or something though this would be a great service and the dye itself goes on nicely and the shampoo is absolutely amazing
Ashley - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Amanda S.
September 22, 2019
100% guaranteed UNSATISFIED CUSTOMER
POSTED BY:
Amanda S.
September 22, 2019
I was a little nervous about ordering your product because I never order things online, change my hair color nor do I use anything other than my $2.97 box of Revlon bright auburn hair color from Walmart. My hair had taken on a Coppertone and I was hoping to maybe tone it down a bit so I figured I would try it and if it did not work the product was 100% guaranteed. After getting unsatisfactory results from the product I requested a refund. I was given a $10 refund in a $20 credit on my $30 purchase. I was told that because I used the other products that I ordered I could only be given a $20 credit which is completely ridiculous since those products or used with the hair color. Since I PayPal was only credited $10 I still owes $20 balance which in return was deducted from my checking account putting me in overdraft status which cost me another $30! I am so serious also let this product has not only done to my hair that's all I am left with product can I use $20 credit from a company I would never use again and definitely would never recommend to anyone! Your refund guarantee is completely misleading it makes no sense you are able to give me a $10 refund on my hair dye which obviously was used and you should be able to give me a refund on the $20 worth of product that went with it. I still intend to dispute this bill and intend to file a fraudulent charge against your company. I will also be filing with the Better Business Bureau as well as giving my bad review to as many people as possible online so that I can save others from the hassle that I've gone through. I paid $30 for the product I was unsatisfied plain and simple it should have been refunded to my PayPal the way it was paid... IN FULL!
From a 100% GUARANTEED UNSATISFIED CUSTOMER
Amanda Satison
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sheryl U.
September 22, 2019
Disappointed for the first time
POSTED BY:
Sheryl U.
September 22, 2019
End refresh was wayyy to bright and roots look weird against it. Needs more of a balance.
Sheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
Jo - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bahara H.
September 21, 2019
Missing items and missing results
POSTED BY:
Bahara H.
September 21, 2019
Not a huge fan. I expected so much more.
1. Glove was missing.
2. My gray wasn’t completely covered.
3. The color was much darker than I wanted.
4. The instructions were overly complicated
Bahara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind Please keep your eye out for an email from us about remedying this! We truly appreciate your feedback.
POSTED BY:
Brandy D.
September 21, 2019
The color was not what I expected.
POSTED BY:
Brandy D.
September 21, 2019
I ordered golden blonde and when I finished coloring my hair it was a light brown with a orange tint. I am really embarrassed. I wont be trying this again.
Brandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that one of our Color Experts has reached out to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle H.
September 21, 2019
Not what I expected
POSTED BY:
Michelle H.
September 21, 2019
The color was great but it didn't cover all my gray at the roots, after following all instructions.
I have stains on my face, arms, and bathtub that I cannot get out. I know the skin stains will come out, but I have a special finish on my tub and I can't use bleach.
Unfortunately, I will not be purchasing again....
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sarah M.
September 20, 2019
Disappointed
POSTED BY:
Sarah M.
September 20, 2019
It didn't even show up on my hair at all! I still have roots that I'm going to have to wait a while to cover because I'd rather not fry my hair by putting more chemicals on it too soon.
Sarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debra G.
September 20, 2019
Not for me
POSTED BY:
Debra G.
September 20, 2019
Product made my hair fall out. Emailed and called to cancel and they keep sending it to me.
Debra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Angela D.
September 20, 2019
The Fumes!
POSTED BY:
Angela D.
September 20, 2019
I will say this color is great, the packaging is beautiful but the fumes are toxic. I was coughing and wheezing through most of the process. I would highly recommend putting in the instructions to make sure to be in a well ventilated area. I have colored my own hair for a long time, I've never had this experience.
Angela - While were happy to hear you're enjoying your custom blended color. However, we apologize for any discomfort. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Debbie S.
September 20, 2019
Color was WAY DARKER than I expected
POSTED BY:
Debbie S.
September 20, 2019
I expected a dark blonde but got a medium to darker brown. Not happy. Sent in a request for help changing color but have gotten no response. I really wanted to like this kit. Was easy to do, had great instructions, good products, just WRONG COLOR. I hope someone from eSalon will contact me about problem asap
Debbie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Celeste L.
September 20, 2019
Want to change my color I want more of a warmer red tone
POSTED BY:
Celeste L.
September 20, 2019
Hello...the color this round turned out more even throughout my hair but I feel like it’s too dark and in certain light I felt like I saw some ash tones. I would like to change up my color to more of a warm/medium Auburn. This current color feels flat and dark.
Celeste - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kathy A.
September 19, 2019
DO NOT DO IT
POSTED BY:
Kathy A.
September 19, 2019
I THOUGHT I would give this a try because I can never fing the color I wanted in a box. The first shipment was fine.
The 2nd Shipment sucked. I mean really sucked. I look like I am Ronald McDonald's twin sister or something. Do NOT take chances with your hair. I learned my Lesson NEVER AGAIN.
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
Meybol - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Steph P.
September 19, 2019
Great color fades quickly, hard to get the excess formula out of hair
POSTED BY:
Steph P.
September 19, 2019
I adore the color but it fades very quickly. My roots often have a Ard time takin this formula.
I have to shampoo and rinse it out about 3 times after coloring, because the formula cakes on and won't wash off!It ends up being crusty in my hair.
The formula should be adjusted.
Steph - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Rene D.
September 19, 2019
Pros and Cons
POSTED BY:
Rene D.
September 19, 2019
I like the color but it does not keep the grays colored for very long. It covers the grays just as long as the box kind that I buy for $9. Not sure that triple the price is worth: delivery, the stain guard, I just use Vaseline anyway. I would rather an extra pack of sulfate shampoo to make the color last longer, than the pack of stain guard.
I have had it delivered 3 times so far, but am considering cancelling. The salon can color my hair for $30 as I just color it brown, no hi-lites or anything.
Rene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jacqueline A.
September 18, 2019
Wrong color
POSTED BY:
Jacqueline A.
September 18, 2019
I was looking for a honey kissed brunette and instead my hair is now copper brown. While I am happy it is lighter in tone from my natural color, the actual color is way too orange. This is not the sun kissed brunette color I was hoping for. It almost looks like I had red hair and failed at dying it brown.
Jacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Marla G.
September 18, 2019
Turned my hair orange
POSTED BY:
Marla G.
September 18, 2019
Yikes. Turned my hair orange and I needed to go see a professional to fix.
Marla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
SILVIA
September 18, 2019
color change
POSTED BY:
SILVIA
September 18, 2019
I had requested a lighter color and I got the opposite. I got a dark burgundy, I have washed hair a couple times now and the roots are orange. I sent an email out 5 days ago and no response. products are awesome but not sure what happened this time. I will give another try and see if I can get what I want before I move on.
Silvia - Thank you for reaching out. We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sharon F.
September 18, 2019
Second time and still not happy
POSTED BY:
Sharon F.
September 18, 2019
I really really wanted to like this product. In fact even after not getting the results I wanted the first time I tried again. I loved how a colorist called me to see what we could do to get the results I wanted. And while the color is better, I cannot get over the nasty feel of my hair. It is not soft like it usually is when I use other products and my hair feels like it has a thick coating on it. It almost feels greasy yet dry at the same time. Not sure how that is even possible but it is. It is a great concept but the product is definitely NOT salon quality like they say.
Sharon - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
Jodi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Ashley A.
September 18, 2019
Awful
POSTED BY:
Ashley A.
September 18, 2019
Dont bother spending extra money for them to prepare your color...this lasted only 3 weeks, IF THAT! HORRIBLE! OVER the counter is way better! BEWARE!! SAVE YOUR MONEY
Ashley - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Ruth L.
September 18, 2019
Soooooooo much plastic and dry hair
POSTED BY:
Ruth L.
September 18, 2019
The colour seems OK but it's really dried out my hair even though I only did the ends for the last 5 minutes. I had to use my own shampoo and conditioner after the ones provided to get the knots out!
However I was pretty shocked at the amount of plastic in the packaging - everything in sachets, then in plastic tray... one of the reasons I won't buy again.
Ruth - Thank you for your feedback. We apologize for the disappointing experience you had with our product. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer V.
September 18, 2019
Great customer service
POSTED BY:
Jennifer V.
September 18, 2019
I appreciate the wonderful staff. You all are very friendly, knowledgeable and eager to help quickly.
My only disappointment is that I can’t seem to get my hair to turn out as well as your stylist got it to look at my initial visit.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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