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Did not cover my grey. I have used L’Oréal for years and compared to esalon L’Oréal far superior & 1/3 the price. Was impressed with ads but terribly dissatisfied & disappointed.
Now I want to cancel
Deborah R. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
sally K.
April 6, 2020
Did not send enough product to color all my hair only roots
POSTED BY:
sally K.
April 6, 2020
Usually when I go to the salon they do the roots first and then pull the color through the rest of my hair. I only received enough to do the roots so the whole thing was worthless because the rest of my hair needs to be done as well.
Sally K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathy A.
April 6, 2020
First time using eSalon
POSTED BY:
Kathy A.
April 6, 2020
I received a call from esalon before the shipment, she gave me advice and we changed the color to a lighter shade also used a primer before the color as instructed.
My hair turned orange and the roots did not absorb the color. I sent them an email and hopefully will hear from them soon.
Kathy A. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea M.
April 6, 2020
Hate it
POSTED BY:
Andrea M.
April 6, 2020
I hate it. I’ve tried 3 different times, and each time was the wrong color. I just hate it.
Andrea M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rosemary S.
April 5, 2020
Hair too light
POSTED BY:
Rosemary S.
April 5, 2020
The color that I received was too light. I had sent a photo but the colorist never called me to make any adjustments. I thought that was the purpose of using eSalon as a professional would look at the photo and make changes. No one contacted me. I am very disappointment with the results.
Rosemary S. - Thank you for sharing your feedback. Upon reviewing your profile, we see that your colorist has already contacted you to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa D.
April 5, 2020
Asked for lighter, but sent darker
POSTED BY:
Melissa D.
April 5, 2020
I specifically asked for lighter, but was sent darker. I specifically said I had zero gray hair, but the directions said”to color gray hair.” I specifically asked for a follow up email, and got no email. Not impressed.
Melissa D. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chantel T.
April 5, 2020
First color order
POSTED BY:
Chantel T.
April 5, 2020
I wasn't pleased with the color I recieved it didn't do any of much of a change in my current color and didn't cover my grey at all
Chantel T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Your colorist has been in contact via email and will be happy to assist in this process. We truly appreciate your feedback.
POSTED BY:
Daniela S.
April 5, 2020
Great idea but results were not there
POSTED BY:
Daniela S.
April 5, 2020
It was my first time trying esalon and I have to say I was very impressed with the packaging and the product was also branded very nicely. The whole concept was brilliant but unfortunately, the product quality wasn't there I was looking for some gray coverage so I chose a darker color than my natural one but it didn't successfully cover everything.
Daniela S. - We truly appreciate your feedback, thank you! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps.
POSTED BY:
Jerri W.
April 5, 2020
Brassy. Not much change in current color
POSTED BY:
Jerri W.
April 5, 2020
My hair was really brassy after color,which was my biggest dislike.It did not even change base color much at all.i used product exactly as directed.
Jerri W. - Thank you for reaching out to us. We are sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if there is anything else we can do to help!
Dakota S. - Thank you for sending us your feedback. Upon reviewing your profile, I see that your colorist has already worked with you to resolve this concern. Please, let us know if there is anything else we can do to help!
Emily E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Glenn N. - Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection!
POSTED BY:
Jane J.
April 4, 2020
Hair loss
POSTED BY:
Jane J.
April 4, 2020
Everything was great except for one critical thing: my hair shed like crazy. At my age, I can't afford to lose additional hair.
Jane J. - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We look forward to providing you with a product that will better suit your needs. Please, keep an eye on your inbox for more details.
POSTED BY:
STACY R.
April 4, 2020
Color was way wrong
POSTED BY:
STACY R.
April 4, 2020
My color was way too dark. The bottle said light brown, but now all my gray is dark brown, and my natural is screaming with lots of red undertones. They included some ash in the light brown, as I specified that my hair is prone to red tones, but there was clearly not enough. Unfortunately, because all the salons are closed due to quarantine, I have to live with this color for a while until I dare to try to correct it. I had misgivings going into this given how everyone's level of experience with color is different, and this was exactly what I feared would happen. Thankfully, I don't have to go to work, but it's still quite upsetting. I will not be ordering again. **** I can't seem to find a link to discontinue my orders, so be aware they make it hard for you to stop.
STACY R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Katy F.
April 3, 2020
Couldn't tell a difference
POSTED BY:
Katy F.
April 3, 2020
I was expecting cool beige highlights, but instead it didn't even look like I colored my hair at all. Disappointed...
Katy F. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley N.
April 3, 2020
Didn't notice a difference
POSTED BY:
Ashley N.
April 3, 2020
I used the product and I was disappointed at the results. There really isn't any noticable difference compared to my natural color (I chose a purple tone).
Ashley N. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something really important to us. Our Color Experts have been in contact via email and will be happy to assist in this process. We truly appreciate your feedback.
POSTED BY:
Christina A.
April 2, 2020
Simply did not look good
POSTED BY:
Christina A.
April 2, 2020
I’ve been coloring my hair at home for a few years now. I really wanted to like this color but unfortunately it just didn’t turn out well. The color didn’t cover the few grays I have and didn’t cover my roots well at all. The packaging was great and the instructions were easy to follow though.
Christina A. - Thank you for reaching out to us! We are so sorry to hear your color did not meet your expectations. Our Color Happiness Guarantee is something we take very seriously, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Alicia L.
April 2, 2020
Ok but not great
POSTED BY:
Alicia L.
April 2, 2020
I was hoping that they would add something to not have my brown hair pull red but I don’t think they did. My hair is red brown now again unfortunately
Alicia L. - Thank you for reaching out to us here at eSalon! We are sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please, keep an eye on your inbox for more details.
POSTED BY:
P P.
April 2, 2020
Dark
POSTED BY:
P P.
April 2, 2020
The color was far too dark. Can I get a replacement for a lighter color?
P P. - We’re sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have already been in contact via email to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anonymous
April 2, 2020
Smell Is very bad
POSTED BY:
Anonymous
April 2, 2020
I completed my color for the first time and the smell was horrible. A day later I am still fighting a headache. I have had my hair colored at salons for years but do not remember the smell being that strong. I am going to try another company that does not have ammonia or other things in their color.
Anonymous - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already discussed with one of our Color Experts. Please let us know if there is anything else we can help you with.
POSTED BY:
Angela W.
April 2, 2020
Does not hold color around edges when using gel
POSTED BY:
Angela W.
April 2, 2020
Color doesn't hold against gel or edge control. Gray is showing already. Used color after receiving it. the gold mixed with copper and mahogany gold mixture was was too mild.
Customer service was great. Not satisfied with gray coverage or gold reflection
Angela W. - Thank you for sharing your feedback with us. Upon reviewing your profile, I see that you have already worked with your colorist to resolve this concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Saadet K.
April 2, 2020
Good gray coverage
POSTED BY:
Saadet K.
April 2, 2020
It colored most of my grays, except the sides still look gray just after a few days. Another good thing about this color is the lack of smell. I was expecting softer and shinier hair than the result I received. Now I will try the highlighting kit and see if it works since the roots are a little dark because a lighter color would not have covered my very stubborn grays.
Saadet K. - Thank you for your feedback! We are sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly.
POSTED BY:
Janet C.
April 2, 2020
DID NOT PERSONALIZE FOR ME AT ALL!!
POSTED BY:
Janet C.
April 2, 2020
You simply sent the color I told you my hair was, with a sticker with my name on it. You paid no attention to my specific notes, my picture, or my question...or as you put it, my "ultimate color goal."
Personalized custom color? My expert personal colorist? Nothing even remotely close to this. All lies.
Janet C. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already discussed with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
jackelin J.
April 2, 2020
The wrong color
POSTED BY:
jackelin J.
April 2, 2020
You sent me the wrong color which was red and I don’t need that color I need the color light chocolate
jackelin J. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Ashley L.
April 2, 2020
Terrible smell
POSTED BY:
Ashley L.
April 2, 2020
The smell was so bad I threw up while trying to apply color. I want to cancel this product.
Ashley L. - Thank you for reaching out to us here at eSalon! We apologize for any discomfort you may have experienced during your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kendra J.
April 2, 2020
Wrong color
POSTED BY:
Kendra J.
April 2, 2020
The color I was expecting to get and the color I received are completely different. My hair looks basically how it already looked alone which was natural. There is a bit of red in there from the dye but you can barely see it indoors. Not happy!
Kendra J. - We’re so sorry to hear that you were not satisfied by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kelly N. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Carmen K. - We’re so sorry to hear that you were not happy with the result of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sandra H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Stephanie H.
April 1, 2020
Absolute waste of money
POSTED BY:
Stephanie H.
April 1, 2020
After trying to buy a colour to do myself and explaining I usually get highlights and lowlights - which I clearly cannot manage myself. I thought I had opted for an all over light ash blonde colour. The instructions say this is roots only which is pointless and it will not match the rest of my hair!!! Aside from this I selected I have long thick hair and this will only be enough for half of my roots if that. What a load, don’t waste your money!
Stephanie H. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melanie O.
April 1, 2020
Did not cover greys, 5 days later I showed grey. Very upset and disappointed
POSTED BY:
Melanie O.
April 1, 2020
Very upset because I was so excited about this kit. Did not cover grey hair at all.
Melanie O. - We appreciate your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brenda B.
April 1, 2020
Need a little brighter color its dull looking
POSTED BY:
Brenda B.
April 1, 2020
I really is dull i want more shine and brighter color i would send a picture after color is on but dont know how on this page
Brenda B. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly T.
April 1, 2020
Not happy at all
POSTED BY:
Kelly T.
April 1, 2020
My roots are two shades lighter then the rest of my hair. I wasted my money and time both times I colored my hair with this product. Also it was not as bright and red as requested.
Kelly T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kate R.
April 1, 2020
Not the color I chose! Burning scalp!
POSTED BY:
Kate R.
April 1, 2020
I ordered the dark brown violet pearl and even uploaded a pic of my current color. My after-color hair has absolutely no violet to it, it’s brown and brassy red. I’ve been coloring my hair for 15 years and have never had my scalp burn after the way it it did with this color. I’m overall very unhappy and upset that I ordered the permanent color before trying it out.
Kate R. - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bryn F.
April 1, 2020
Terrible product
POSTED BY:
Bryn F.
April 1, 2020
This product didn’t fully stick to my hair. It is patchy and there are parts that don’t even look dyed after I followed the instructions word for word. I am very disappointed and now I have to go and get it fixed professionally.
Bryn F. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hanna S.
April 1, 2020
not quite that color
POSTED BY:
Hanna S.
April 1, 2020
This product is perfect. It was very easy to use it. But.! I got not quite that color of my hair which I wanted( Color is more brown than I expected. I want more red
Hanna S. - Thank you for your feedback! We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Shelley C.
March 31, 2020
wonderful product; not the best color match
POSTED BY:
Shelley C.
March 31, 2020
This product is wonderful and the detailed instructions were spot on! While the color is very pretty, it was too dark. I will have to re-do my hair to fix the original problem (color the roots). I did send a good hair photo in and complete the questionnaire.
Shelley C. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katie L.
March 31, 2020
TOO DARK
POSTED BY:
Katie L.
March 31, 2020
This is the second time I ordered this color and I loved it the first time. It had dimension and very little red. This time when I used it, it was extremely dark, practically black with ALOT of red undertone, which is not what I wanted at all. I contacted their customer service and they said someone would be with me soon. But I haven't heard anything back. I assume this is due to COVID-19 so it is understandable as this was 3-2-20.
Katie L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
MARLENE B.
March 31, 2020
Did Not Work!
POSTED BY:
MARLENE B.
March 31, 2020
I was pretty clear with my colorist about how stubborn my grays are, but it doesn't appear that any modifications were done to my custom instructions or the custom color to make the color adhere better, or at least to lengthen the processing time to allow time for stubborn grays to go away. I followed the directions, exactly, and afterwards, as soon as I was done washing my hair, I went to the mirror to check the results, and....huge disappointment! I still have gray showing, crystal clear, at my temple areas, and those were the areas I covered first, just to give them longer before rinsing. This color mixture did nothing to get rid of my grays, therefore I do not recommend it.
Marlene B. - Thank you for your feedback. We're glad that you could discuss the matter with our Color Team. Thank you for your patience.
POSTED BY:
Teresa D.
March 31, 2020
Dissapointed
POSTED BY:
Teresa D.
March 31, 2020
I did not get anything close to what I asked fot, i said my hair was dark brown with carmel to lighter highlights, and I get grey easy, and that I needed to cover grey now, they sent me just a dark brown for my roots only, that will do nothing for me. I needed to color my whole head to cover the grey, and what about my highlights, I didnt get my Argon oil, I paid %14 for it, Id like to send the box back, and cancel future orders, sorry this wont wonk for me.
Teresa D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
POSTED BY:
Donna R.
March 30, 2020
Leaked
POSTED BY:
Donna R.
March 30, 2020
It came to my mailbox with the color all leaked out all over everything.I wrote and put in the order number three different times it said order number invalid
Donna R. - We appreciate your feedback, and we are happy to see that you could discuss it with one of our Color Experts. Thank you for your understanding.
POSTED BY:
Lisa F.
March 30, 2020
OVERPRICED GARBAGE
POSTED BY:
Lisa F.
March 30, 2020
When I got my color I followed the instructions to a T and I had a beautiful deep rich shiny mahogany color. I didn't wash my hair for several days and when I finally did with a reputable brand of sulfate-free shampoo and conditioner after the second time the color had all completely faded out and I now have a light strawberry blonde. THIS is overpriced crap. I'm only thankful I got a deal with Allure and only had to pay $10 and free shipping. Never again. I canceled my account.
Lisa F. - We appreciate for your feedback, and we are glad that you could discuss the matter with our Team. Thank you for your patience.
POSTED BY:
Ivie S
March 30, 2020
Disappointed!!
POSTED BY:
Ivie S
March 30, 2020
I have just coloured my grey roots with the first kit provided. I have followed the instructions exactly. Unfortunately it has barely coloured my roots. Also, the smell was too strong and makes me headache.
So disappointed!!
Ivie S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julia O.
March 30, 2020
Gray hair
POSTED BY:
Julia O.
March 30, 2020
I’m not 100% sure if this is normal or not, but it only have been 2 weeks I’d dyed my hair and my gray hair is already showing up!
Did I do something wrong or is it just not the right dye for my hair?
Julie O. - We appreciate your feedback and we are glad that you had a chance to discuss it with our Color Experts. Thank you for your understanding.
POSTED BY:
louise B.
March 29, 2020
Not Dark beige blonde, but reddy brown
POSTED BY:
louise B.
March 29, 2020
I have light brown and grey soft regrowth from highlights. I ordered dark beige blonde. Followed instructions exactly, left with reddy light brown tinge. It isn't terrible, it is blended, but it just isn't want i wanted. I really dislike brassiness, so am disappointed that ordering a cool beige tone has resulted in brassiness and is much darker than expected.
louise B.- We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dilip K.
March 29, 2020
Still red tones
POSTED BY:
Dilip K.
March 29, 2020
Unfortunately your adjustment did not get rid of the orange and red colours now it’s just a maroon red, I Appreciate everything you’ve tried but like I said ash colours are the only colour that works better for me which was my initial choice and which I’ve not been able to try per your choice . I would be willing to try the medium Ashbrown ,my initial choice at your cost. if this is unacceptable then I will just move on. Feel free To send a return label for the unused portion of the other colours thanks Dilip.
Dilip K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynn W.
March 29, 2020
Medium Blonde
POSTED BY:
Lynn W.
March 29, 2020
This is my order and I was so excited to color my hair. I was disappointed because some of my gray hair still showing. When I ordered I said 100% gray.
Lynn W. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jillian B.
March 29, 2020
Still had brassy hair
POSTED BY:
Jillian B.
March 29, 2020
After my third time my hair was still brassy. I cancelled my subscription. It was very shiny so that’s why I give it two stars.
Jillian B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Reva L.
March 28, 2020
Didn’t cover my grays
POSTED BY:
Reva L.
March 28, 2020
I followed the steps they said and 2 days later graters r showing I’m disappointed. Grays r why I cover my hair plus I want more shine
Reva L. - We appreciate your feedback and we can see you had a chance to discuss it with one of our Color Experts. We are happy that we could help you on this matter.
Sheryll C. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Molly C. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vivian T.
March 28, 2020
Nothing like I ordered
POSTED BY:
Vivian T.
March 28, 2020
Very disappointed, Color was supposed to be a bright copper blond but it barely covered my grey roots and regrowth and left them a horrible light brown and the rest of my hair it dulled and darkened the bright copper it already was. I used to use a garnier nutrisse color in vibrant light copper 74 but they stopped making it in the usa so I have been buying it from the ukraine on ebay where it is sold under a different name, I was hoping esalon might be my answer but unfortunately not. It looks like I am going to have to pay to go and get my hair sorted out now at a salon as I dont know what to do with the way it has turned out.
Vivian T. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Maria C.
March 28, 2020
Not right color
POSTED BY:
Maria C.
March 28, 2020
I always love my hair color. They always make my color the way I want. But this past order it was wrong. My color is mahogany. Last order the color looks more like black!
Maria C. - We appreciate your feedback and we are glad that our Color Team could help you find the right color formulation. Thank you for your patience.
POSTED BY:
Vivian B.
March 28, 2020
Damaged Hair
POSTED BY:
Vivian B.
March 28, 2020
This was my second time to color my hair with E-Salon. I followed the directions and after I shampooed and conditioned my hair, I had to wash it again and it still felt waxy. Couldn’t get all the color out. Called customer service and they suggested I use baking soda with the shampoo and that should take care of the issue. While it helped, I still had to wash my hair 2 more times, so 6 times in all to get all of the color out and I was left with damaged hair. I called back again and they said they would send me some repair shampoo and conditioner.
Before this I had hair below my shoulders and I ended up having to cut my hair short to right at my neckline because it was so damaged.
I will not be using this product again.
Vivian B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kimberly F.
March 27, 2020
packaging and hair dye.
POSTED BY:
Kimberly F.
March 27, 2020
I give it a 3 star because I liked how it was packaged and the directions. I have dyed my hair many times. When I placed my order I stated that when I dye my hair a darker brown it has red tint and when I dye it lighter it has a orange tint. Not pleased with the color . My hair was like a orange color and then you send me another one. Very dispointed with this product.
Kimberly F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
denise H.
March 27, 2020
Still gray
POSTED BY:
denise H.
March 27, 2020
the service was great but the coverage was not good at all. So I can't depend on a product over the mail that doesn't work for me, I still have to fix my uncovered gray.
Denise H. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christina H.
March 27, 2020
Way darker than what I selected
POSTED BY:
Christina H.
March 27, 2020
I was unable to get to the salon before the 2020 corona virus state shut down. I ordered a color that was medium brown, and told my colorist that I wanted something to get the red out. She adjusted the color and I was sent DARK brown because she thought the original color I selected would be too "warm". I have nothing against warm, it was the reddish orange color I didn't want. I am almost fully gray, so now I have dark red where I was gray and almost black for the rest of my hair. I am sad that I was sent such a dark color. After what seemed like an eternity of back and forth with the consultant, she said to patch test the color before hand but I couldn't stand waiting another week with no color for my hair, so I tried it. It is going to take many times going back to the salon to get this back to what I wanted.
Christina H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tracey L.
March 27, 2020
Colour didnt last
POSTED BY:
Tracey L.
March 27, 2020
Loved the colour but it only lasted 2 weeks trying lighter colour next time
See what happens
Tracey L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Geeta S.
March 27, 2020
Was not what I expected
POSTED BY:
Geeta S.
March 27, 2020
Like it says will last up to 28 wash it doesn’t even last 3 wash all my gray hair starts to show up in front forehead
Geeta S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lezlie M.
March 27, 2020
Horrible
POSTED BY:
Lezlie M.
March 27, 2020
It didn't cover my grays at all and the color was WAY too light. Surprising since all of the reviews said it was quite dark.
Lezlie M. - We appreciate your feedback, and we are glad that you could discuss it with one of our Color Experts. Thank you for your patience.
POSTED BY:
Kristi N.
March 27, 2020
major breakage
POSTED BY:
Kristi N.
March 27, 2020
started using esalon when my box color was discontinued. i used it pretty regularly for about a year, it took some time to get color right. quit using it a couple months ago when i noticed chunks of hair breaking off. haven’t colored hair at all recently and still noticing breakage. i have very long hair, considering cutting it short the damage is so bad.
Kristi N. - Thank you for your feedback. We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Linda K.
March 26, 2020
Too orange
POSTED BY:
Linda K.
March 26, 2020
It seems like the 2 bottles were switched. I DID NOT mix them up. I'm very used to coloring my hair. But bottle one was supposed to be more dark blonde than gold and mahogany but my roots look ORANGE!!! Not dark blonde. Not mahogany. Orange. Not happy whatsoever. And the smell!!! The second bottle was so bad it was hard to breath in the shower for the last step. This was not worth $10 deal, let alone if they want more for another try. Just..... No
Linda K. - Thank you for your feedback. We are sorry that our hair color didn't meet your expectations, and we're glad that our Color Experts could discuss it with you. If you have any questions, don't hesitate to contact us.
POSTED BY:
Tonia A.
March 26, 2020
Not what I thought I was getting.
POSTED BY:
Tonia A.
March 26, 2020
Was still dark with some gold highlights. Wanted it lighter like it use to be when I was in my 20's.
Tonia A. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristy R.
March 26, 2020
Medium Brown-too dark
POSTED BY:
Kristy R.
March 26, 2020
I wanted a medium brown and got a dark brown. So unhappy with the darkness.
Kristy R. - Thank you for your feedback. We're glad that you could discuss it with our Color Team. Thank you for your patience.
POSTED BY:
Sally J.
March 25, 2020
Will not be using again!!!
POSTED BY:
Sally J.
March 25, 2020
Initially when applying the colour it really stang my scalp so I didn’t keep
it on for the allotted time.
I’m so glad I didn’t because certain parts of my hair turned more of an ash
blonde which is not what I wanted at all.
So I definitely won’t be using it again.
Will be sticking to my normal trusted brand!!
Sally J. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Randy G.
March 25, 2020
Duo Tome
POSTED BY:
Randy G.
March 25, 2020
I wanted to love this so much, but my hair ended up coming out two different colors. My roots were probably 3 shades darker than my ends and the overall color was nowhere near where I was hoping to achieve.
Randy G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hi Jodie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Susan E.
March 25, 2020
Coarse and damages hair
POSTED BY:
Susan E.
March 25, 2020
I followed the directions very carefully, including the "very important final step" of massaging my scalp with leftover color mixed with water for 2-3 minutes in the shower. When doing so, the smell was overwhelming; it made me cough and it made my eyes water. The texture of my hair after washing with the shampoo and using the conditioner can only be described as damaged, coarse and straw-like. I am very disappointed in the condition of my hair following the application of this hair color. The color of my hair itself is great, but I am worried about the condition of my hair.
Susan E. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Nicole A.
March 25, 2020
Couldn’t color my roots
POSTED BY:
Nicole A.
March 25, 2020
It was a lot of steps to not get any lighter..I will stick to regular box color and the salon when they open again. Not worth $30 for no change. Followed directions completely.
Nicole A. - Thank you for your feedback. We can see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer C.
March 25, 2020
???
POSTED BY:
Jennifer C.
March 25, 2020
I liked the hair color but I couldn’t get the dye to rinse out. My hair felt like oily, straw for days after dying it. That part I greatly disliked.
Jennifer C. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Edna G.
March 24, 2020
Color
POSTED BY:
Edna G.
March 24, 2020
Not happy with the color lasting. Will not order any more.
Edna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sara M.
March 24, 2020
didn't feel "customized"
POSTED BY:
Sara M.
March 24, 2020
as you can see, my roots are darker than the rest of my hair. i wanted an all over, one color look, but the colors sent to me for roots and ends were the same color, and now my roots are still darker. didn't feel like a customized color process after all was said and done. i really like the color my ends came out, but i'm highly disappointed with the roots.
Sara M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea H.
March 24, 2020
Stars
POSTED BY:
Andrea H.
March 24, 2020
I tried to give you four stars but it won’t let Metz
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jessica G.
March 24, 2020
Just like any box color I've tried
POSTED BY:
Jessica G.
March 24, 2020
My hair is still orange. I only went up a couple shades, asked for the neutralizer to cut down on brassiness. Not impressed, but not surprised I've never found a color that works for me
Jessica G. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
ASAIRET C.
March 24, 2020
Too Dark
POSTED BY:
ASAIRET C.
March 24, 2020
Hello,
The color ended up being to dark in comparison to the rest of my hair and created an obvious separation of the new roots and my fading highlights it didn't blend in naturally. Also after washing it the tone turned really red, and in pictures my hair looked burgundy. The quality of the hair color is nice but this was definitely the wrong color and too dark.
Asairet C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
yujin J.
March 24, 2020
If you have very long hair...
POSTED BY:
yujin J.
March 24, 2020
You must order twice... it’s just little..
I could cover just half of my hair.
Yujin J. - We appreciate your feedback. We're sorry that you couldn't color your hair as expected. Our Color Experts will reach out to you shortly. Thank you for your patience.
POSTED BY:
Karatsakashewai S.
March 23, 2020
Hair dye
POSTED BY:
Karatsakashewai S.
March 23, 2020
I gave it a 3 star's because I thought because it was a salon hair dye it would last longer too, but I see that it not going the lind time fame before I have to dye again.
Karatsakashewa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Betty B.
March 23, 2020
Not what I wanted.
POSTED BY:
Betty B.
March 23, 2020
My color was a little brassy and the gray roots were really light. I haven't used color that often so I'm certain my inexperience was part of the problem.
Betty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan F.
March 23, 2020
Not correct coloring.
POSTED BY:
Susan F.
March 23, 2020
I specifically stated in my instructions that I was ordering the light ash blond because my hair has Gold and Red undertones and I wanted a light blond without any hints of those colors coming through. After coloring my hair was COMPLETELY GOLDEN. I'm extremely disappointed as I was a previous customer and came back to give them another shot and now I'm not sure what to do. Very disappointed
Susan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heidi B.
March 23, 2020
I’ve been a little disappointed.
POSTED BY:
Heidi B.
March 23, 2020
My last 2 color sets have not covered my gray roots as they usually do. I left the color on my roots for 30 minutes last time, but the result was a transparent looking light red color that doesn’t match the rest of my hair that is a darker red brown. I’m not an expert, so I really need good instruction on this. Heidi B
Heidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Makayla B.
March 23, 2020
Didn’t do anything
POSTED BY:
Makayla B.
March 23, 2020
I used the recommended colorfill, then followed the directions and added the Demi color to my hair. Neither of the products seemed to work. Not even my lighter ends picked up color. No strawberry blonde throughout any part of my hair. I used the entire bottle and followed post coloring directions exactly.
Makayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Roxanne Q.
March 23, 2020
Medium blonde
POSTED BY:
Roxanne Q.
March 23, 2020
This blend is on orange side. It defiantly does not blend with my Natural color. Even though I chose the lighter option when addressed my my colorist, I was under the impression that I was getting color to treat all my hair not just my roots. Even though the roots were my initial concern, I wanted a lighter tone all around, not just my roots and now they have a orange tint. Do not think I will reactivate my auto ship.
Roxanne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kimberly H.
March 23, 2020
No noticeable color change
POSTED BY:
Kimberly H.
March 23, 2020
I tried this twice and sadly have been disappointed. Both times I could not even tell I colored my hair at all. I followed the instructions exactly. Nothing. Customer service was nice, but I am just not pleased with these color products.
Kimberly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rachel A.
March 22, 2020
Not requested color
POSTED BY:
Rachel A.
March 22, 2020
I'm dissapointed. I requested a more neutral shade with a hint of warmth but the color I received (and followed instructions for using) turned out VERY warm (orangeish). In fact, the color seems very close to the last color I received and wasn't satisfied with. The pic (of my desired color) I attached to my last order is much more of a rich, neutral medium brown base color, and the highlights are a caramel shade. I'll accept another free base color that attempts to meet the more neutral shade I'd like (with a touch of warmth). Otherwise, I'll be canceling my subscription since this isn't working out for me as hoped.
Rachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa C.
March 22, 2020
Red was flat
POSTED BY:
Lisa C.
March 22, 2020
Instead of a deep rich merlot I ended up with a flat muted red , I’m going back cooper colored
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer H.
March 22, 2020
Not so happy
POSTED BY:
Jennifer H.
March 22, 2020
I was grateful with credits Esalon gave me for more gray coverup ,however my white resistance with these gray hairs are not being fully covered..I will no longer be using esalon..
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Debbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily D.
March 21, 2020
I don’t like it
POSTED BY:
Emily D.
March 21, 2020
I don’t like the “liquid” color system.. I need to cancel upcoming shipments and is a nightmare!,,,I wasn’t aware that was an auto ship. 😡
Emily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Penny H.
March 21, 2020
Didn’t do it
POSTED BY:
Penny H.
March 21, 2020
I wanted a consultant sent a message with email a couple days on fri no reply back
Penny - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Alissa R.
March 21, 2020
Great instructions but color didn’t seem to take.
POSTED BY:
Alissa R.
March 21, 2020
Great instructions but color didn’t seem to take. My hair still looks two toned. 😔 I’m disappointed because the reviews were great, instructions were easy to follow, but didn’t get the results.
Alissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
kate W.
March 21, 2020
Wasn't what I wanted
POSTED BY:
kate W.
March 21, 2020
While the instructions given were very helpful as well as the box came very organized, I did not get the color I wanted. I was a dirty blonde with red undertones and wanted to go lighter, and Im honestly more of a brunette with some blonde and red now which is definitely not what I wanted.
Kate - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joyce H.
March 20, 2020
Loved the color, but grays still there
POSTED BY:
Joyce H.
March 20, 2020
I was skeptical about getting a hair color over the internet, but I after I finish coloring, I was shock on how good it looked. I was disappointed in the coverage for my gray hair. Did not cover my gray hairs at all. I have them around my temple of my head. I was very disappointed with that, I had to go get a gray touch up to make it looked good. If it would color my grays hair better, i would probably use it again.
Joyce - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
kathy E.
March 20, 2020
No change
POSTED BY:
kathy E.
March 20, 2020
Hello, I am very disappointed in the product I purchased. It did not cover any of my grey hair. I followed instructions very carefully, unfortunately didn’t work. The same thing happened the last order I placed. I thought I would give it one more try, but basically same results. Sorry to have you tell you, I’m sure I will not be ordering from you again. 😒 Kathy Eckerle
Kathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Anita C.
March 20, 2020
It doesn't cover my grays very well.
POSTED BY:
Anita C.
March 20, 2020
It doesn't cover my grays very well, I still have quite a few still showing, and it fades out within a week
Anita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
A F.
March 20, 2020
Not what I was expecting
POSTED BY:
A F.
March 20, 2020
My hair feels more dry, not happy
The color is not what I was expecting, thought my hair would be more gloden blonde & it looks like its light brown w red tint. Not what I was expecting.....
A - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela A.
March 19, 2020
Rubbish
POSTED BY:
Angela A.
March 19, 2020
Coulour did not even have a hint of purple. Came out flat brown.
Going to try a 2nd time just in case it was 'my hair! '
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hayley H.
March 19, 2020
Shipping/customer service
POSTED BY:
Hayley H.
March 19, 2020
The shipping was not as stated, when contacted customer service it was my job to figure it out
Hayley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
JULIE S.
March 19, 2020
Wrong color
POSTED BY:
JULIE S.
March 19, 2020
It doesn't look like they made any changes to the color. I said I wanted a lighter, more blond color and my hair still is a reddish mouse brown. Not really into walking around looking like a mouse
Julie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Andrea P.
March 19, 2020
My color
POSTED BY:
Andrea P.
March 19, 2020
Color didn't last washed out very quickly seemed like a semi-permanent color.
Andrea- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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