Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
I spent 20 min filling out a profile with what my current hair color is and what my hair goals are with multiple pictures and it seems that it was either ignored or not looked at at all.
The color I received wasn’t bad, but it doesn’t match what my hair color is currently.
I mentioned in my goal/profile that my hair color is rose gold and fading, so I need root touch up for the regrowth but also color for the rest of my hair since the color I have is faded and needs a touch up.
I received a “root touch up” kit and was pretty upset about the fact that it was only for my roots at first, since it was clear that my profile was not read at all.
But I thought that if the color matched the rest of my hair, atleast I will be able to look a little better with my roots not a completely different color to the rest of my hair.
But when I did the strand test, the root color and my current color did not match at all. I also did not get enough color to completely change my hair color. Now I have color I paid for and can’t use and still need to get something for my roots. In my opinion, this is definitely not personalized service and filling out any “goals” or taking pictures is a complete waste of time.
Maegan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laurie Z.
May 13, 2020
This color made my hair darker vs. lighter.
POSTED BY:
Laurie Z.
May 13, 2020
Wrong color and my hair turned strawberry brown. I hate my hair. please cancel
Laurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cyndy O.
May 13, 2020
Still no product
POSTED BY:
Cyndy O.
May 13, 2020
I understand that you are very busy. But this was ordered around April 23 there are lots of very busy companies yours is the only one that has taken so long for a product. When I go to track it I’m given no information at all. Very disappointed with your quality of service and delivery...I tried to send this message privately but the provided contact information wouldn’t allow me to submit. Adding further to my frustration and dissatisfaction
Cyndy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alison P.
May 13, 2020
Arrived damaged & unusable - no response to email request for replacement
POSTED BY:
Alison P.
May 13, 2020
package arrived damaged on Sunday. Product had leaked. damaged order link on website not working. Sent email Monday; still no response.
Alison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly W.
May 13, 2020
The color was good but I’m afraid to do the highlights
POSTED BY:
Kelly W.
May 13, 2020
I would like to have a back up box of color just in case I screw up the highlights
Kelly - We have reached out to you via email to see what we can do about heping you with this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with the products that will suit your needs. Keep an eye on your inbox for more details.
Lakeisha - We’re very sorry to hear that you were so disappointed with your Custom Color -- and we appreciate your candor. Our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Michelle C.
May 13, 2020
Was not as light as I thought it would be
POSTED BY:
Michelle C.
May 13, 2020
I do love your product but I don't know this time around it did not come out I need a bright red and if that's not what I ordered the first time that it was my fault but I really would like a bright red
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
POSTED BY:
Lauren D.
May 13, 2020
Did not cover grays
POSTED BY:
Lauren D.
May 13, 2020
I am very unhappy. The color did not cover the grays at my roots. And the color is not at all what I hoped for/ thought I had requested. I asked for something a little more red/golden. It is very brown. No one contacted me to discuss my color, as I was expecting based on what you claim you do. Not money well spent.
Lauren - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Debbie L.
May 13, 2020
Wrong color
POSTED BY:
Debbie L.
May 13, 2020
I wanted light brown, it’s dark brown! I wanted NO red, and it has lots of red undertones. I’m so disappointed. It’s the first time I’ve ever colored my own hair and now I have this dark reddish brown color that I’m so disappointed with.
What can you do?
Debbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katrina M.
May 13, 2020
Charged but not received
POSTED BY:
Katrina M.
May 13, 2020
I got the initial product but continued to get charged and never received any more product. I never received any refund for the products that I paid for and never received either. I can't give them any kind of product review when I can't even get the product! I cancelled it out, chalked it up to a big fat loss and wrote a bad review. Plus, I'll be sure to tell my friends not to waste their money on this.
Katrina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
larissa M.
May 13, 2020
Didn’t do anything
POSTED BY:
larissa M.
May 13, 2020
I have red hair. I wanted to go blonde. When asked if I wanted to send a note to my colorist, I wrote that in there. That I have naturally red hair that I wanted lightened to blonde so I could eventually go pink.
When sent my items I was excited but I left the coloring on for an hour and it did nothing. When I emailed to let them know, I was told my colorist said I’d need to go into a salon and they couldn’t help with red to blonde. But that they were giving me a free color credit.. what good is a color credit going to do for me if you just said you can’t help me? So I’m out money.
Larissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
kellie R.
May 13, 2020
Color too dark.
POSTED BY:
kellie R.
May 13, 2020
The color was much darker than expected. The color that I received was recommended by eSalon. I chose a lighter color. They said NO
Kellie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth A.
May 13, 2020
Gloves missing, can’t use the hair color they sent
POSTED BY:
Elizabeth A.
May 13, 2020
After they shipped they sent me an email to say only one pair of gloves was being sent. Too late for me to stop shipping. I understand they want to help emergency workers, but I am on lockdown, a senior citizen, can’t go out to buy gloves, or to get my hair done. I thought Salon would be helpful and easy but I was mistaken. I only used Salon once before when the badly stained gloves could not be reused.
I probably will stop using this product for this reason. They are unreliable.
Elizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anna
May 12, 2020
Great Service, Poor Results
POSTED BY:
Anna
May 12, 2020
From start to finish, the esalon process felt smooth, streamlined, and easy. The colour I selected after the quiz was exactly what I was looking for, and the formulation and shipping were super quick. I also got updates at every step along the way, which was great. The package that came contained everything needed, with clear, easy-to-follow instructions, and nice little touches like your name on the bottle and a sticker to hang the instruction pamphlet while you work.
Unfortunately, the only negative part of the process was the colour itself, which is kind of a big deal. I was given two different formulations for roots and ends, and the result was supposed to be an intense copper (natural redhead). What actually happened was that my roots now barely look any different from the natural medium/ash blonde I started with, and my lengths/ends look a completely different colour. But not even the colour I was hoping for - it turned out more of an Auburn, with a weird pink overtone to the copper that almost looks more like rose gold than copper/red. I was very careful to follow instructions and times; I wasn't expecting perfect salon quality results, but I was certainly expecting better than this.
The result I got is not a terrible colour, and the roots being different almost looks like a balayage. My hair isn't ruined, and as far as the condition, it still feels nice. However, it is not even close to what I wanted and I'm very disappointed how far off the mark this colour is. I could have gotten a closer/more even result if I stuck with a standard box. At the end of the day, no matter how great the rest of the experience was, this was a waste of time and money and I'm still left needing to correct my colour.
Anna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy H.
May 12, 2020
Hair color
POSTED BY:
Wendy H.
May 12, 2020
My hair has a red tint after I colored it. I do not like it. My hair grabs red. I received medium blonde this time. I will want a different color next time.
Wendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
JANETH C.
May 12, 2020
Not for grays...
POSTED BY:
JANETH C.
May 12, 2020
This covers gray for about three weeks and then fizzles. Application directions followed, left a little longer on, hair color looked fantastic for about two weeks. Still smooth though, just grays are sparkling. The color was very dark, I prefer the previous version. I also requested a lighter shade to blend the gray so this was a bit disappointing to get a darker shade bc in good faith customers apply it and then it’s super dark. I had to bring the color down to the roots for a few minutes to be sure the color would flow. I do like the color, bc I like dark shades but not what I asked if that makes sense.
Janeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ashley M.
May 12, 2020
Turned my hair orange
POSTED BY:
Ashley M.
May 12, 2020
Was not happy with how my hair turned out. Instead of Ash blonde i got more of a light orange :(
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Liz W.
May 12, 2020
Color looked good! But!
POSTED BY:
Liz W.
May 12, 2020
The color was a great match. It was a cheap price and instructions were easy. But! My hair was oily afterwards and no matter how may times I washed my hair, it looked oily. When I contacted them, I was told to try their shampoo which made me think something was in their products to make you buy more products. I use a salon shampoo already that I love so I’m going to try another color from some where else.
Liz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
caroline S.
May 12, 2020
Awful Colour
POSTED BY:
caroline S.
May 12, 2020
I received my colour which wasn't anything like I was expecting, I requested an adjustment to my colour for my new order which has now been delayed for over a week and I have been informed by customer services that this may now be a further week, not happy at all!
Caroline - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cathleen B.
May 12, 2020
Product did not work
POSTED BY:
Cathleen B.
May 12, 2020
I've performed self coloring in the past, but this color did not work. I purchased this to cover my grey roots and my hair looked the same as before I applied the color. I will not purchase this product again. A waste of my time and money.
Cathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa R.
May 12, 2020
Not worth it
POSTED BY:
Melissa R.
May 12, 2020
This formula didn't cover all my grays. Color was not dark enough, and my hair feels like i used a cheap box of hair dye. I'd rather spend my money at a salon.
Melissa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracy N.
May 12, 2020
eSalon Color
POSTED BY:
Tracy N.
May 12, 2020
Color turned hair orange. awful. Only did the roots, per instructions on non-color treated hair and result is orange. Disappointing.
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Charolette A.
May 12, 2020
Strong Chemical
POSTED BY:
Charolette A.
May 12, 2020
Very strong chemical odor. Why would you want to put that on your hair? It burned my nostrils and made me dizzy when I smelled of it. I use Argan color from Sally and have been happy with it. Plus they put me on auto-ship which I was not aware of so now I have to take the time to go to the P>O. and send it back before I can get a refund. It is also more expensive than Sally colors which are excellent. I just thought I would give it a try.
Charolette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Abigail M.
May 12, 2020
Did absolutely nothing but make my hair yellow
POSTED BY:
Abigail M.
May 12, 2020
I have naturally dark blonde hair and wanted it to be lightened to a light blonde color so I ordered the custom hair color kit. Was pretty easy to apply and use, but was extremely confusing on what it was and what it would do to my hair. Followed all the instructions and let air dry only to realize my hair was extremely yellow and not one shade lighter. Do not buy if you want to go lighter, it does not work. If I ever want to go darker however, I may look into it
Abigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Trinity S.
May 12, 2020
I cannot even explain what kind of dirt brown color they sent me!
POSTED BY:
Trinity S.
May 12, 2020
I ordered a golden blonde balayage for my dark auburn hair, not only did my color turn out DARKER than before but I got an all over color kit not the balayage kit that I wanted. My hair became dry and damaged and the color is 100% not what I ordered. I don't know what kind of amateurs are formulating this color, but please don't waste your time, money, and your precious hair health on a product that DOES NOT DO EVEN THE SIMPLEST DYE JOBS. I would leave 0 stars if I could :(
Trinity - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
staci H.
May 12, 2020
Not at allllll the color I asked for.
POSTED BY:
staci H.
May 12, 2020
I’m now stuck with a very dark brown and I have no idea how to lift it. Awful experience. I’ve been coloring my hair for 30 years.
Staci - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rachelle S.
May 12, 2020
Wrong Color
POSTED BY:
Rachelle S.
May 12, 2020
I adjusted my color from dark brown to medium brown but the medium brown color came out exactly as the dark brown color. My husband actually said to me "How come you dyed your hair the same color? I thought you said it was too dark?" I'm hoping that eSalon can fix this and send me a different lighter brown because this medium brown is way too dark.
Rachelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Samantha M.
May 11, 2020
Turned my hair orange
POSTED BY:
Samantha M.
May 11, 2020
What a disaster. I followed every instruction to the T and when I was done my roots were a gross rust/orange color. I’ve used many different at home hair colors, including Esalon preciously, in between salon visits and I have NEVER had my hair turn this color. Just terrible.
Samantha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alexandra G.
May 11, 2020
Not what I wanted
POSTED BY:
Alexandra G.
May 11, 2020
I ordered this color to make my hair lighter and even put that in the notes for my stylist. This color made my hair even darker which is exactly want I didn’t want. When I called for help, they didn’t know what to do about it. Very irritating.
Alexandra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle B.
May 11, 2020
Do not recommend!
POSTED BY:
Danielle B.
May 11, 2020
Honest review from a woman that has been doing most of my own hair coloring at home since the age of 14.
—> The package arrived very timely and in a pretty box set. A+ for presentation!
However, I am NOT happy with the product at all! F for the remainder of the review!
The color was supposed to be darkest brown, which is the color I have been using on my hair for a long time now. Prior to coloring, I had about 2-2 1/2 inches of growth, which you can still sort of see and my roots look like a slightly lighter shade of brown. Also, it did not cover all my gray. Gray coverage has never been an issue for me and I have used many brands of hair color over the years.
I had a friend that does hair help me apply the product. Her response to the strong smell of the dye liquid should have been enough for me to change my mind when she said that this is dollar store quality and it was bad for my hair. The dye liquid had an extremely strong odor!
My hair is pretty tough when it comes to color and I wanted to know what the end results were going to be, so I proceeded with the application. My ends, which my friend trimmed prior to coloring feel dry and rough as if she did nothing.
This product did exactly what my friend said it would. I will not be purchasing this product again and I hope this review encourages the company to improve the product.
Danielle - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
margaret S.
May 11, 2020
Did not cover enough gray.
POSTED BY:
margaret S.
May 11, 2020
Did not cover enough gray. I would like to go just a little warmer brown. Love the gold. It could have been my fault maybe I didn’t use enough product. Maybe I didn’t leave it on long enough. I also did it on clean hair but I would like my gray covered better. I am hoping just a little more brown tint will cover the gray better. Looking forward to trying a second time.
Margaret - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nina W.
May 11, 2020
My hair color is not right
POSTED BY:
Nina W.
May 11, 2020
Hi,
I colored my hair yesterday and followed the instructions precisely. My hair did not become light blond, it now has a red tint to it. I am unhappy with my color. i am naturally dark blond, no red, I wanted light blond. It feels like it's darker than before the coloring. Please advise.
Nina
Nina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Edna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Marlene D.
May 11, 2020
Roots
POSTED BY:
Marlene D.
May 11, 2020
I am happy with the color however I feel like the roots turn a very light brown much faster then other hair colors that I have used in the past ??
Marlene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Sherrie T.
May 11, 2020
Change hair color
POSTED BY:
Sherrie T.
May 11, 2020
I was happy with my hair color but would prefer it to be darker like a deep purple if possible
Sherrie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
SHARON S.
May 11, 2020
Grey Coverage
POSTED BY:
SHARON S.
May 11, 2020
The color turn out good, but the grey coverage started to fade in just a few days, while using the shampoo I ordered from you.
Sharon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Elizabeth W.
May 11, 2020
Color
POSTED BY:
Elizabeth W.
May 11, 2020
Ordered for the 2nd time first time was a reduced price and free shipping. 2nd time the price doubled plus shipping charges the color was horrible and lasted 2 weeks. My hair color is very brassy and not good
Elizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cheryl B.
May 11, 2020
Not great
POSTED BY:
Cheryl B.
May 11, 2020
Color is darker than I expected and did not color my greys at all. Smell of product is super strong and made my eyes water. Made my hair feel like straw and lost alot when rinsing out color.
Cheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Stefanie A.
May 11, 2020
Unhappy With Results
POSTED BY:
Stefanie A.
May 11, 2020
My color was no where near the desired look. Hard to imagine since I wanted to go from rooted platinum to ashy light brown. Hair is light and certainly not ashy.
Stefanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cerra B.
May 11, 2020
Asked for color change
POSTED BY:
Cerra B.
May 11, 2020
I asked to have my color changed. No one replied now I'm sitting on two shipments I dont need. And you just nilled me for another
Cerra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Mariana G.
May 11, 2020
Not happy with the result. My roots ended up much different from the roots.
POSTED BY:
Mariana G.
May 11, 2020
I thought to have one separate formula for the roots and another for the ends would work better, but I'm disappointed with the results. It' s not for me.
Mariana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julie O.
May 11, 2020
Not sure
POSTED BY:
Julie O.
May 11, 2020
It didn't cover the grays around my face and top of my head. Maybe the color was too light?
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bridget S.
May 11, 2020
Bad experience for me
POSTED BY:
Bridget S.
May 11, 2020
I specifically asked for something to tone down the red in my hair and the color that I got left a lot of brassiness. The included instructions of adding the leftover hair color to your hair in the shower left my shower a brown dyed mess. My hair is dry and the color is not what I wanted.
Bridget - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Traci H.
May 11, 2020
Fairly happy
POSTED BY:
Traci H.
May 11, 2020
It was a little dark but seems to be lightening up a bit. Didn't cover the grey like I had hoped. ( this was the main reason I used the product) Easy to apply, I love that my ends are the same color as the top.
Traci - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lily D.
May 11, 2020
What in the world?
POSTED BY:
Lily D.
May 11, 2020
I followed the directions to a tee, including doing a strand test...which turned out great. However, when I did the all over color, my majority of my natural color was turned a gingery brown, and my ends look no different. I look like the lost Spice Girl, 2006 edition! Terrible with my complexion. For once I am glad to be staying in so much, and will be wearing hats and hoods until I can go see my hairstylist to fix this mess on my head.
Lily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura N.
May 11, 2020
Loved everything!
POSTED BY:
Laura N.
May 11, 2020
I love how everything was packaged, very detailed, with my name and easy to follow directions! I’m not really happy with my color it is brassy, reddish, orange. I’m hoping that my color can be changed for my next package?
Laura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle R.
May 10, 2020
My hair is more red than before!
POSTED BY:
Michelle R.
May 10, 2020
I clearly highlighted my natural colour, current colour and what colour I wanted to go to and now my hair is darker with more red in than before. So disappointed and upset by this. Thought this would be the way to go from your reviews but question if the right colour was even sent. Would really like a reply.
Michelle - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Shane B.
May 10, 2020
Did not take to my roots.
POSTED BY:
Shane B.
May 10, 2020
Hello, I truly hate having to give a somewhat bad review. My husband had gotten me this set for my birthday last year and I loved it. So when I ordered it again I was hoping for the same results. Sadly it didn't happen. My ends turned out ok. But my roots look horrible. It took in some places not all. It's very blotchy. I've been coloring my own hair red for over 20 yrs. So I feel I know what I'm doing. I don't know if I chose a color to light or didn't have enough. But I followed step by step instructions. Maybe I needed a darker base. Light to medium brown to give me that dark red I was hoping for. Otherwise my roots the product is wonderful,. I'm sorry I do love eSalon. Just need to try a darker color?! May u all have a safe and wonderful day!
Shane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Natalie S.
May 10, 2020
Coverage
POSTED BY:
Natalie S.
May 10, 2020
Did not thoroughly cover my grays. Color not quite what I was hoping to get out of it. No-one ever contacted to see if color should be tweaked based on what the "quiz" recommends
Natalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Linda G.
May 10, 2020
Fades
POSTED BY:
Linda G.
May 10, 2020
Seems the color fades after a week or two to a lighter color.
Linda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Shirley H.
May 10, 2020
Very disappointed
POSTED BY:
Shirley H.
May 10, 2020
I was very disappointed on the lack of covering my gray. My color seems to have faded very quickly and did not hold to the roots. Loved the color just lack of gray coverage.
Shirley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle B.
May 10, 2020
Not great
POSTED BY:
Danielle B.
May 10, 2020
Didnt cover grey well. Color is very natural looking but not what I wanted at all. Very dark. And while the color didnt have big impact I feel it's already faded. Seems within a week or 2 my hair is almost simply brown and barely red (note, my hair has natural red Auburn undertone and highlight I wanted to bring out, not cover). I only wash my hair every few days so I'm disappointed. My hair wasnt damaged and application was easy (I'm experienced in coloring my own hair)
Danielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Demi A.
May 10, 2020
DO NOT BUY
POSTED BY:
Demi A.
May 10, 2020
This is not user error. The dye they formulated for me turned my hair an orange toned color, even after the toner. It was supposed to be blond. The worst hair experience of my life. I’m crying while writing this.
Demi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura P.
May 10, 2020
Way too dark
POSTED BY:
Laura P.
May 10, 2020
Absolutely horrible. Way too dark. Save yourself and buy from a salon who knows what they are doing.
Laura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lindsey P.
May 10, 2020
Wrong color
POSTED BY:
Lindsey P.
May 10, 2020
Usually I buy my dye from Sally’s and go with a dark brown with violet tint, so I picked the same color on here. I was very excited by the packaging and step by step instructions. I followed all the instructions and now my roots have an orange tint in light. Will not order from here again.
Lindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ina K.
May 10, 2020
Not better than what you buy from the store
POSTED BY:
Ina K.
May 10, 2020
I’ve requested a medium blond with an ash tone as this is my natural colour and tone and the result on fully grown roots is a medium honeycomb reddish blonde. It’s the worst colour shade I’ve ever had.
It is also very harsh for the scalp. Ive lost a fistful of hair in the shower. I’m not recommending buying your hair colour from eSalon.
Ina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carolyn N.
May 10, 2020
Liked the kit, but it didn't cover my gray
POSTED BY:
Carolyn N.
May 10, 2020
I had indicated in my order that I had dye-resistant grays and needed an "N" base. No one ever reached out or responded. I just colored my hair and sure enough - the grey is still there.
Couldn't find anywhere on the site to reach out to customer service, so I'm posting here.
Carolyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lorie D.
May 10, 2020
unable to match my roots. My hair pulls orange needed high developer.
POSTED BY:
Lorie D.
May 10, 2020
Unfortunately this did not work. They can only ship 20 n i need 30+ so my hair doesn't pull orange brazzy.
Lorie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kate W.
May 10, 2020
Two tone hair is not cute
POSTED BY:
Kate W.
May 10, 2020
My last kit gave me two-toned hair and not it a cute way. My ends were copper blond and my roots were brown and I am going for an auburn copper look all over. This last order was supposed to fix it and all I can say is thank goodness for quarantine so that no one will be seeing me like this and I have tome to try to fix it again. I followed the directions to the letter, setting timers and using the brush to apply and everything you're supposed to do. I officially have two toned hair. My ends are almost blond. My roots are an incredibly fake looking red. It's really, really bad. I have been getting better results for years from buying grocery store hair color. To say I am disappointed would be an understatement.
Kate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katherine R.
May 10, 2020
Does not cover gray
POSTED BY:
Katherine R.
May 10, 2020
I gave this product two tries but unfortunately it does not cover my gray roots. Also second kit didn’t include brush applicator .
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Abigail B.
May 10, 2020
Turned my hair orange
POSTED BY:
Abigail B.
May 10, 2020
Hi.... I'm giving this two stars instead of one because I really liked my hair the first time I dyed it using Madison Reed. With my first order the company supposedly sent a second bottle of the same dye for free (like a buy one get one free type deal). While I hate to complain about free stuff, the second bottle turned my hair orange. I really liked how my first coloring turned out, but I used the second bottle of what was supposedly the same color to dye my roots and it turned my hair BRIGHT orange. I read the trouble shooting articles about orange hair and if both bottles sent to me were the same shade then this wouldn't have happened. Anyways I ended up using the whole bottle on the rest of my head to try and at least get my roots to match my hair a little closer even if the color is orange .... It's slightly better but it's still orange. All in all loved the first coloring, hated the second coloring. Probably won't order again because I don't want to risk dying my hair orange and then damaging my hair trying to fix it. The color I paid for looked great. The free color that came with the order looked terrible. Not worth the risk ordering again.
Abigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Louisa C.
May 10, 2020
Hair felt good
POSTED BY:
Louisa C.
May 10, 2020
The colour didn’t cover my greys so please don’t send me any more colours and I would like you to cancel my account
Louisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Katie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Aimee I.
May 10, 2020
No different than store bought
POSTED BY:
Aimee I.
May 10, 2020
I was very disappointed in the product I received, I've been using over the counter products for years that do not have ammonia in them. I tried the e-salon brand because of the reviews. My scalp felt like it was on fire the entire time and it did not cover my greys at my temples. I'll go back to the over the counter without ammonia.
Aimee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa K.
May 10, 2020
They will override your choice with the picture you share
POSTED BY:
Lisa K.
May 10, 2020
My natural hair color is light brown. I go between adding red highlights in the fall and winter to adding carmel and blonde highlights in the spring and summer. I was going for carmel. Chose a color. They asked me to upload a picture I did. Unfortunately it was one take in the fall and so although I chose a blonde color they sent me red color. It is a fine color just not what I ordered or what I wanted.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Polly S.
May 10, 2020
Orange tint
POSTED BY:
Polly S.
May 10, 2020
It turned out kind of orange in spots for the balayage. Why? I sent a photo.
Polly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy M.
May 10, 2020
Not Happy
POSTED BY:
Amy M.
May 10, 2020
My hair color is blonde. I wanted to lighten my roots. This turned my hair darker. Not happy with my results.
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura B.
May 9, 2020
Didn’t cover gray
POSTED BY:
Laura B.
May 9, 2020
I followed the instructions exactly, and this did not cover my grays at all.
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Erin J.
May 9, 2020
Great service - color faded quickly
POSTED BY:
Erin J.
May 9, 2020
The color was near perfect, service was great and packaging was awesome. Unfortunately after a week the gray showed... salon color lasts closer to 4 weeks.
Erin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Judie O.
May 9, 2020
3rd time correcting - my hair is green
POSTED BY:
Judie O.
May 9, 2020
I really had high Hope's. I started with level 10 and asked to put some color back in. They sent me a filler and dark blonde, once processed my hair had a reddish, greenish tinted. I called, customer service was fantastic btw, but it took a whole 7 days to get "corrective" color. Processed this morning and now the green tint is more pronounced. And I can't speak to anyone in customer service until Monday. NOT HAPPY.
Judie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nataly D.
May 9, 2020
good colour but too strong
POSTED BY:
Nataly D.
May 9, 2020
I had some broken hair because it was too strong , the colour itself looked nice.
Nataly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alejandra G.
May 9, 2020
Redish
POSTED BY:
Alejandra G.
May 9, 2020
For the first time in years i did my root again, read all the reviews and i was worried of color being darker but unfortunately, it was in the redish tones.. which i don’t mind but not what i was looking with my highlights:( wont order again
Alejandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
MaryDean S.
May 9, 2020
Faded quickly
POSTED BY:
MaryDean S.
May 9, 2020
I’ve always had good luck in the past with my color choice, I received this order, I love the color knowing it would fade out a little but it has faded out a lot and left me with visible grays in a few short weeks
MaryDean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lucia S.
May 9, 2020
Not sure
POSTED BY:
Lucia S.
May 9, 2020
Disappointed in that it did not cover all my gray. Hair that it did cover, the color was beautiful, perfect match. Hair feels great.
Lucia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
BARBARA S.
May 9, 2020
NEVER RECEIVED, CHARGED FOR IT
POSTED BY:
BARBARA S.
May 9, 2020
NEVER RECEIVED THE ORDER, CHARGED MY BANK CARD FOR IT.
Barbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie W.
May 9, 2020
This was worse than any box colour i have ever used.
POSTED BY:
Stephanie W.
May 9, 2020
I would not use this again, it has left a green tinge on my hair, definately nothing like a salon colour.
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jodie D.
May 9, 2020
Nothing like I expected
POSTED BY:
Jodie D.
May 9, 2020
Despite describing how my hair is and the colour I wanted, including photos, the 'intense red' is a dark mahogany and I'll have to strip this and redo. Disappointed
Jodie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa J.
May 9, 2020
Terrible
POSTED BY:
Melissa J.
May 9, 2020
I have been dying my own hair for years. I thought I would give this a try to see if it is any better than drugstore brands. My hair is medium brown and I lighten it to a light brown color. My only note to "my colorist" was "No red please". Well, I just finished dying my hair and it is now a medium brown auburn color. Too dark and a lot of red. I am very upset!
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melanie C.
May 9, 2020
Wrong color
POSTED BY:
Melanie C.
May 9, 2020
I asked for more burgundy, like their pearl violet and got ash brown instead. My hair was fully grey and the color didn’t take in the front. The color is not what I wear. Disappointed!
Melanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carmen V.
May 9, 2020
Not happy
POSTED BY:
Carmen V.
May 9, 2020
Color didn't take . I followed the instructions and left it on as long as it said . 3 days later I could see my grays. I like how it's not harsh on my hair . But the coverage 👎🏻
Carmen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristin I.
May 9, 2020
easy to do but color wrong
POSTED BY:
Kristin I.
May 9, 2020
based on my photo, the color I chose was changed to dark blonde which is too light for me. Using the product was easy and it worked well, but I wish I'd gotten the color I chose
Kristin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica H.
May 9, 2020
Never said expedited shipping wasn't rushed
POSTED BY:
Jessica H.
May 9, 2020
Looking at 8days wit rush shipment before my package arrives.
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca P.
May 9, 2020
Hair color
POSTED BY:
Rebecca P.
May 9, 2020
I colored my hair today with this product and it didn’t have any affect on my hair what so ever. I was super excited to try this and ended up being super disappointed after spending the time and money on this product.
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mara M.
May 9, 2020
Where’s my hair?
POSTED BY:
Mara M.
May 9, 2020
I had ordered from eSalon about 2yrs ahí and cancelled my orders after using it three times. This year during this COVID-19 pandemic, I was browsing on my Facebook and happen to come across the product again, so I said “hey this seems like a good idea “, forgetting the reason why I cancelled it the first time. Wel I remember now. When I started using these hair colors, my hair started falling out and thinning. Now it’s happening again! Omg 😱 I can’t believe this! My hair was growing and thickening prior to dying it with eSalon, and now look at my picture! God please restore my healthy hair🙏
Mara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Brenda M.
May 9, 2020
Not at all like 1st Shipment
POSTED BY:
Brenda M.
May 9, 2020
Why would you send Half the color used on First kit. Very disappointed. I should not have thrown out brushes??
Hi Brenda - We apologize for any confusion with our second order. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Lauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Catherine G.
May 9, 2020
Color
POSTED BY:
Catherine G.
May 9, 2020
Followed the instructions and some how ended up with light pink streaks in my hair.
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
kimberly M.
May 9, 2020
Scalp burns
POSTED BY:
kimberly M.
May 9, 2020
I've never had my scalp burn off hair dye before. The color I received a medium brown came out the same color as my daughters which she ordered dark brown. I don't like it.
Kimberly - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
myriam F.
May 8, 2020
color too dark
POSTED BY:
myriam F.
May 8, 2020
Still the color is too dark. i need it a cinnamon color and can't get it. I guess I just need to have it done at a salon. Thank you but I can take another change.
Myriam- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elizabeth E.
May 8, 2020
Account cancelled
POSTED BY:
Elizabeth E.
May 8, 2020
Iv cancelled my account sent reviews spoke to your colour technician re this , my hair was falling out , please close my account again thank you
Elizabeth E. - We are truly sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Rameesha T.
May 8, 2020
Bad quality color in nice package
POSTED BY:
Rameesha T.
May 8, 2020
I will not buy it again , its bad quality color with strong ammonia, literally burned my skin , gave me itching and made my hair feel so rough after use.
Rameesha- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Caitlin P.
May 8, 2020
Just okay
POSTED BY:
Caitlin P.
May 8, 2020
I had high hopes for a hair color that is far more expensive than my normal color. It left my hair feeling very dry and brittle despite my following the directions EXACTLY. My roots are quite red looking and the rest of the color is the soft black as promised.
Caitlin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Maria C.
May 8, 2020
Hair color
POSTED BY:
Maria C.
May 8, 2020
I am not too happy with this. Its not staying in my hair for the usual 2 weeks
Maria- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Amy D.
May 8, 2020
Did not cover greys
POSTED BY:
Amy D.
May 8, 2020
I contacted them to ask for advise and have not had a response, very very disappointed ☹️
Amy D. - We appreciate your feedback and apologize for the belated response. We can see that you have already discussed your color with our Team. Thank you so much for your patience.
POSTED BY:
Jeanne M.
May 8, 2020
Didn’t cover my grays
POSTED BY:
Jeanne M.
May 8, 2020
I’m disappointed in the outcome. I had enough color but it did not cover my grays.
Jeanne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Elizabeth K.
May 8, 2020
My hair is RED
POSTED BY:
Elizabeth K.
May 8, 2020
Even after calling to explain I tend towards brassy and need to avoid - I know need to wait for a professional. Disaster!
Elizabeth- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Melissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tara M.
May 8, 2020
Doesn't cover gray hair
POSTED BY:
Tara M.
May 8, 2020
I wanted so badly to give this company a good review. The packaging is beautiful. The shade is nice and the customer service people have been very helpful BUT the color doesn't cover gray hair. My roots are the same as before and I meticulously followed the directions. If they have a different product , I'd be willing to try again. The first shipment was damaged and they replaced it at no cost ( kudos) so I'm not looking for another free one. I would like to know if anyone has any suggestions. thank you
Tara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jane T.
May 8, 2020
Completely the wrong colour
POSTED BY:
Jane T.
May 8, 2020
My ash blonde hair is now ginger - completely the wrong colour. I realised it might not be a perfect match, but having answered all the questions and sent a photo, I didn’t expect a totally different colour which bears no resemblance to what I asked for. My hair colour is ruined
Jane T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bonnie V.
May 8, 2020
Great color, horrible product
POSTED BY:
Bonnie V.
May 8, 2020
I gave it 2 stars because I love the color. However, it fades fast, my hair is frizzy and damaged and the bottle isnt enough for my whole head. The cost is 4 times the cost of a box dye from the store. This is my second box. I wont be getting a third.
Bonnie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
