Despite sending in a detailed summary of my hair history, I have hot roots from using your product. I did really like the stain remover wipe, that is a fantastic product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Joy H.
septiembre 26, 2022
ENDED UP WITH LIGHT BROWN AND GOLD HAIR
PUBLICADO POR:
Joy H.
septiembre 26, 2022
Waited for what seemed like an eternity for this color to arrive! So used it this morning. Not only did it not cut or color my gray, but it didn’t do anything for the blonde highlight remnants I had left. Do ur selves a favor, get your color done in a salon, where the stylist can actually show you the color and evaluate how your hair will grab the color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Joy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Heather P.
septiembre 17, 2022
Color was way darker than the first kit
PUBLICADO POR:
Heather P.
septiembre 17, 2022
I was extremely happy with my first custom color purchase.However,the next kit that arrived for me was far darker than the beautiful red I had first custom ordered.I haven't re ordered because I don't want to have to pay for wrong color product
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heather - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jacklyn W.
septiembre 9, 2022
I’d give it zero stars if possible. Black dye turned my hair orange
PUBLICADO POR:
Jacklyn W.
septiembre 9, 2022
I was honestly so excited for my order to come!! I thought, FINALLY, an amazing blue black dye that won’t just wash out after 3 shampoos.
Wow. How incredibly wrong I was.
I’ve NEVER experienced Blue Black Hair Dye, bleaching my natural medium brown hair ORANGE.
The dye out of the bottle was such a gorgeous blue black tone and I had no doubt it would fully take with my hair, as I could see the beautiful black tones coming through.
I followed ALL the instructions to a t.
Washed the dye out as directed, and I go to the mirror expecting my hair/roots perfectly colored black. UNFORTUNATELY THIS WAS NOT THE CASE.
MY ROOTS WERE ORANGE. Almost as if I had used bleach.
I began brushing my hair out, and my husband couldn’t even believe how light my hair had turned.
My NATURAL color isn’t even this light, nor does it have an orange tint.
I honestly didn’t know it was possible for black dye to bleach ones hair, but thanks to ESalon, I now know, it is most definitely possible.
I’ve always had extremely healthy hair, but now I am absolutely Terrified to attempt covering up this god awful color.
I’m just dumbfounded. I’ve been dying my hair since 2006. This is the first time I actually cried when the towel came off my head.
I never write bad reviews, as I am in the service industry as well. I pride myself on giving positive feedback, but this, I couldn’t keep quiet about. even writing this review, all I can envision are my orange roots and nearly red/light brown hair and it makes me even more devastated.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jacklyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lesa C.
septiembre 2, 2022
Ruined my hair.
PUBLICADO POR:
Lesa C.
septiembre 2, 2022
My hair is naturally a mid brown that has a very golden tone. It had gotten a little too golden during the summer so I thought I’d dye it with a demi permanent ashy mid tone colour to neutralise the red/golden hue it had turned over summer. The colour I selected was mid ashy brown, my own colour but ashy not golden. Well....after using this dye my hair is black! All my natural tones and highlights are gone; it’s just a flat black. I truly looking like I’m wearing a cheap black Halloween wig! I’m absolutely mortified at how bad it looks. I’ve washed my hair about 10 times since dying it and each time the water runs dark brown but my hair remains black. I’ve a hair appointment next week to see if this can be fixed in any way. The only positive from using this dye is that it has convinced me to never dye my hair at home again.
Edit: Cecilia, I appreciate the swift reply and offer of credit to my account. But I won't be colouring my hair with your product again. After such a disastrous experience I'll stick to in salon dying in future.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yonette A.
agosto 16, 2022
Room for improvement
PUBLICADO POR:
Yonette A.
agosto 16, 2022
I used the product as prescribed and even left it in a bit longer but I still see some gray in stubborn areas. But absolutely more coverage of gray than the average hair color I’ve used. I may refresh my profile to get to the 100%
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PUBLICADO POR:
Angela B.
julio 9, 2022
Just not what it used to be
PUBLICADO POR:
Angela B.
julio 9, 2022
When I started using eSalon (a few years ago) the formulation was amazing. The color lasted fully between colorings. I usually didn't need to recolor for six weeks. Now I am barely getting four weeks, and gray roots show up after 2-3 weeks - and I do not wash my hair every day. Coming to the conclusion that this was a great product once, but I need to find something else.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Angela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sylvie C.
mayo 31, 2022
commentaire
PUBLICADO POR:
Sylvie C.
mayo 31, 2022
Bonsoir. Toutes mes excuses mais je n'ai pas encore fait ma couleur bien reçu par vos soin dés appliqué je vous tiens au courant Merci.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
SYLVIE C. - Merci pour votre commentaire. Nous sommes ravis d'apprendre que votre commande soit bien arrivée. Nous avons hâte de connaitre votre avis sur votre coloration. À très vite !
PUBLICADO POR:
Teresa D.
mayo 19, 2022
Over priced
PUBLICADO POR:
Teresa D.
mayo 19, 2022
The service will continually raise the price once you are a customer
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Teresa - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Misty W.
mayo 10, 2022
Did not cover my grays
PUBLICADO POR:
Misty W.
mayo 10, 2022
I made note to my colorist specifically that gray coverage was the most important thing to me from this experience. My grays were not covered AT ALL! I waited to see at first (a week) was I just seeing blonde streaks instead of grays, and it’s definitely grays. No question about it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Misty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melanie S.
febrero 21, 2022
No Different outcome than the one I was using
PUBLICADO POR:
Melanie S.
febrero 21, 2022
I will stick with what I was using. Easier (only 10 minutes) and color is identical.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Bruno D.
febrero 15, 2022
Couleur
PUBLICADO POR:
Bruno D.
febrero 15, 2022
Je désire passer progressivement à un beau roux
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Bruno D. - Merci beaucoup pour votre commentaire. Nous souhaitons discuter avec vous afin d'atteindre vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. À très vite !
PUBLICADO POR:
Ella M.
febrero 3, 2022
The 20 volume is too strong for me, don’t ever send that again!
PUBLICADO POR:
Ella M.
febrero 3, 2022
After I used it my hair fell out. My hair is just growing back slowly and I don’t need to color at this point!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Ella, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lori A.
enero 30, 2022
Not how I expected
PUBLICADO POR:
Lori A.
enero 30, 2022
Much lighter the the color I picked, its more brown the violet
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Lori - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color!
PUBLICADO POR:
Alice Brenda S.
enero 25, 2022
Bye Curls Bye Shine. Hello damaged Dry Hair!
PUBLICADO POR:
Alice Brenda S.
enero 25, 2022
Upon receiving my hair color package, loved the packing and, instructions. It applies on thick and clings on. I left it for 1 hour due to my grey hair. I always comb my hair when dyeing , to my surprise m6 hair was tangled into a knot. Carefully I had to de tangled, my hair felt hard. Regardless how much conditioning I apply. Now I have no curls, no shine! Im applying raw coconut and Shea butter everyday for this hair color has made it look dry and straw like . Can’t stop crying. Horrible product!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alice - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cris P.
enero 11, 2022
Paid extra for faster processing and still did not get in time
PUBLICADO POR:
Cris P.
enero 11, 2022
I was excited to get my color so I could do my hair before a work event. I ordered and paid $5 extra to expedite. I also answered that I needed the color asap in questionaire. Seven days later I was still waiting for the color which finally came too late for my event. When I sent an email to complain the lady that answered said I only paid to "process faster" but not ship faster. That would cost even more!! At a price thats already high for home color this really is beyond reasonable in my opinion. The email replies she sent were also condesending so I will not be buying from them again. Order a month ahead otherwise you probably will not get in time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Chris - We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angela E.
diciembre 6, 2021
I was OK
PUBLICADO POR:
Angela E.
diciembre 6, 2021
What I'm looking for specifically are the all-over multi-colored facets that are in the entire color. I feel the directions that were sent to me were probably if someone was going for a more "ombre" look and that's not what I was going for. Now, the crown of my hair is much lighter than the rest of my hair, and I kinda feel it looks funny. As far as the color, I am definitely going for a more "golden" tone vs a red tone in the chocolate brown color and I still feel I have more of a red tone. :( I feel the chocolate color is spot on and more to my natural color. I don't really have any issues with gray although I'm 49. I just never really dyed my hair before.
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PUBLICADO POR:
Alexandria O.
Respuesta de nuestros expertos
Angela- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Cecily L.
noviembre 22, 2021
Hello Gray!
PUBLICADO POR:
Cecily L.
noviembre 22, 2021
My gray hair comes back within 2 weeks!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cecily - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Clare K.
septiembre 20, 2021
Colour not right
PUBLICADO POR:
Clare K.
septiembre 20, 2021
I still have been unable to get colour right. I am getting closer to being the dark brown I want. I love the condition this leaves hair in I just need to tweak colour I think.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Clare K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sabine H.
septiembre 19, 2021
Couleur
PUBLICADO POR:
Sabine H.
septiembre 19, 2021
Bonjour
Finalement je préfère la 1ère coloration
Merci d’en prendre note
Cordialement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sabine H. - Merci pour votre commentaire. Nous avons informé nos coloristes de vos préférences. Nous allons revenir vers vous par e-mail pour plus d'informations. Encore merci d'avoir choisi eSalon !
PUBLICADO POR:
alexandra B.
septiembre 11, 2021
catastrophe!!!
PUBLICADO POR:
alexandra B.
septiembre 11, 2021
Chatain naturellement j avais fait une coloration rousse et je désirais un roux plus soutenu plus orangé pus chaud, j'ai envoyé ma demande, une photo et je suis brune avec des reflets aubergine!!!!! j ai les cheveux très très longs aux fesses c'est irrattrapable....je suis plus que dégoutée tout mon entourage m a fait la remarque, mes cheveux sont très fonces avec des reflets violets et mes sourcils sont tellement plus clairs maintenant!
Si vous tenez à vos cheveux, ne prenez pas le risque.....
et en plus je viens de m'apercevoir que c'est un abonnement et ils ont osé me renvoyer une autre coloration!!!!! Alors que j'ai fait part de mon mécontentement!
je n'avais pas du tout compris qu' il s'agissait d'un abonnement méfiez-vous!
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PUBLICADO POR:
Beth B.
septiembre 5, 2021
Not quite sure yet
PUBLICADO POR:
Beth B.
septiembre 5, 2021
This was my first time using eSalon. I had my hair professionally coloured at a salon and it didn't turn out how I wanted it (ash brown). When I signed up for esalon, it was recommended that I use a tint rinse to deposit colour back into my hair from the highlights I had. So I did that, turned my hair intensely orange, but I perservered to the actual colour application. Instructions were clear and easy to understand. Rinsing out in the shower made an absolute mess just to warn everyone! But anyway I did that then dried and styled my hair and it's just...meh. The colour is way way way darker than I wanted/hoped for, definitely not ash, more so dark brown. My hair just lacks dimension and looks blah. I'll wait and see how it fades our, but probably won't continue with my subscription.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Beth - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Keith I.
agosto 18, 2021
Orange
PUBLICADO POR:
Keith I.
agosto 18, 2021
Colour did exactly what I didn't want it to do and my hear went Orange.
I mentioned this and they suggested a fix with a blue neutraliser which I agreed to and never heard anything afterwards.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Keith I. - We’re so sorry you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Yelena A.
agosto 9, 2021
Pink!!
PUBLICADO POR:
Yelena A.
agosto 9, 2021
Instead of a slightly reddish medium blond, it is bright pink!!!!
So much work went into getting rid of it
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yelena - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
catherine P.
agosto 1, 2021
mitigée
PUBLICADO POR:
catherine P.
agosto 1, 2021
une couleur beaucoup trop foncée pour moi l(e choix de depart qui etait un chatain clair) il me semblais ne pas avoir choisi cela ...de plus la quantité de produit etait juste car j'ai une grosse masse de cheveux et cela je l'avais bien precisé !sinon application facile !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
catherine P. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous et nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vont vous contacter par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Andrea T.
julio 12, 2021
Disappointed
PUBLICADO POR:
Andrea T.
julio 12, 2021
I was so excited to get my new color. I have had trouble in the past with my grey hairs turning pink instead of auburn, so I thought I would give this a try. I followed the directions on top of already coloring my own hair fir the last 30+ years and it didn’t turn my grey hair pink but it barely covered my grey hair. I really hope we can get this figured out.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Andrea - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Joanne C.
junio 21, 2021
DISAPPOINTED
PUBLICADO POR:
Joanne C.
junio 21, 2021
First of all, I really like how gentle the product feels on my hair-the color, and the shampoo and conditioner do not feel harsh at all. I also don't feel the need to add an extra intensified hair conditioner just because I've colored my hair. I changed the formula from a demi-permanent formula to a permanent one and changed the color (I thought)-requesting a little more gold and mahogany. I was hoping that it was going to be a darker and richer color. Instead it barely looked as though I had even colored my hair, except for the covering the gray (which is a good thing). However, I noticed that I was sent a 20 volume developer instead of 10 like the last time, which would have made it more rich and darker looking. And now, I am already showing gray roots sooner than I normally do. (which is normally early anyway)
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Joanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anne L.
junio 18, 2021
nice colour
PUBLICADO POR:
Anne L.
junio 18, 2021
my hair colour looked great and the shine and condition of my hair was amazion its just a lot to do what with mixing the left over stuff over stuff
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anne L. - Thanks so much for your feedback! We are so happy to hear that you are loving your customized eSalon color, and your smooth results! We have been in contact with you via email to discuss your next color application. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Tryingtostayblonde
mayo 23, 2021
MY FIRST TIME: "Custom" Blonde. SO DISAPPOINTED!!
PUBLICADO POR:
Tryingtostayblonde
mayo 23, 2021
I decided to try eSalon because my daughter kept telling me about how harsh the "cheap" Revlon and/or Loreal haircolor I used was and how I would ruin my hair. So when I saw the ad and reviews for eSalon, it sounded perfect. Answering the questions with colorist (c
ompleting questionnaire) I explained that I needed to cover my white/gray roots, and came up with "Medium/Golden Blonde" which was the closest to my current hair color (or so I thought). I was so excited to think that I wouldn't have to keep changing brands and colors, trying to achieve a certain look. I was so sure I'd be doing this forever; I even Splurged and bought the Color Tools kit with the bowl, brush and hair clips. And I also, purchased the Protective Cape and the Hair Tint Rinse. What happened after carefully watching the videos and following the steps to color my roots was: My Gray hair turned out a dark, Reddish-Brown and my White hair is almost Orange! My husband had a good laugh and I cried. Not only is the color awful, but all of my hair feels So dry. I am honestly really shocked! I expected the results to be so much better. Especially the dry hair result, even with
the "cheap stuff " my hair feels
nice right after coloring. Obviously this is not the hair color for me. It breaks my heart. I was really counting on this working out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pamela - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Natalia J.
mayo 16, 2021
Left lots of yellow, not ashy blonde tones.
PUBLICADO POR:
Natalia J.
mayo 16, 2021
This color turned out to be more sunshine yellow than ashy blonde. Most days it look like an egg yolk shade. Any tips?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Natalia - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Joline A.
mayo 14, 2021
Good price at first then was way more $.
PUBLICADO POR:
Joline A.
mayo 14, 2021
Color faded fast, and didn’t cover grey for long at all. Like I said it’s a good price to lure you in then, way too expensive. Could never get the color right for me either. I just decided to have it professionally done, and I’m HAPPY with the color and everything! I’ll leave my coloring to the professionals. Cape and dye kit worked great... Oh and my hair was not shiny at all. Ordered twice, just to make sure it wasn’t something I did, but got same results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joline - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Simone P.
mayo 5, 2021
Befriedigend
PUBLICADO POR:
Simone P.
mayo 5, 2021
Hallo,
Vom Service bin ich top begeistert. Als mein Paket mit meiner auf mich abgestimmten Farbe ankam, war ich voll erstaunt. Sehr schön gemacht mit dem eigenen Namen auf der farbe und den Accessoires für die Anwendung. Jedoch muss ich auch etwas beanstanden. Farb Ergebniss super toll, jedoch nach 2 Wochen kamen viele graue Haare am Ansatz wieder hervor. Das ist mir für den Preis und die Anwendung von Ansatz und Länge färben zu wenig halt. Normalerweise färbe ich so alle 6 Wochen. Habe mir nach 3 Wochen jedoch bei euch wieder meine alte Farbe auf den Ansatz machen müssen. Vieleicht kann daran noch gearbeitet werden.
LG
Simone
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Simone P. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lydie C.
mayo 5, 2021
En attente
PUBLICADO POR:
Lydie C.
mayo 5, 2021
Je vais utiliser dans quelques jours ma coloration ajustée.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lydie C. - Nous avons hâte de connaître votre avis sur votre coloration ! N'hésitez pas à partager votre expérience avec nous. À très vite !
PUBLICADO POR:
Aurelie L.
mayo 2, 2021
Couleur non conforme
PUBLICADO POR:
Aurelie L.
mayo 2, 2021
Je voulais passer de châtain à blond foncé. Le résultat est ultra décevant ! La nouvelle couleur est meme plus foncé que ma couleur naturelle. Rien à voir avec ce que j ai commandé !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Aurelie L. - Merci encore pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
jEAN L.
abril 26, 2021
PRICE JUST KEEPS GOING UP!
PUBLICADO POR:
jEAN L.
abril 26, 2021
i LIKED THIS SYSTEM WHEN THE PRICE WAS REASONABLE - NOW IT SEEMS EVERY ORDER HAS A PRICE INCREASE. I CAN GET THE SAME COLOR COMMERCIALLY FOR ABOUT HALF THE COST AND ITS FINE - GOOD COLOR, LASTS JUST AS LONG, DONT HAVE TO PAY SHIPPING. I JUST DONT FEEL THIS IS THAT MUCH BETTER.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jean - We’re truly sorry that our pricing did not meet your expectations. We take our clients' feedback to heart and continue to improve our products, services and costs each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Bonnie T.
abril 25, 2021
Clown color
PUBLICADO POR:
Bonnie T.
abril 25, 2021
My color is so vivid I feel like a clown
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Bonnie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wendy C.
marzo 29, 2021
Allergies
PUBLICADO POR:
Wendy C.
marzo 29, 2021
Product is actually good I love the color result. I’ve got a bad rash with this hair color my ears and neck as well as my scalp is red and burning very bad.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Wendy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Nansea C.
marzo 21, 2021
1st KIT WAS GOOD, BUT NEEDED ADJUSTMENTS...
PUBLICADO POR:
Nansea C.
marzo 21, 2021
I loved the idea of having my hair color customized to ME! Especially since I can't get the color and tones I love from an off the shelf product. The first kit I got wasn't exactly what I was looking for, but understand customizing is a process. After that, things didn't go so well, but I'm not going to share the pot holes in the road just yet as there's a possibility that eSalon may recover and help me after all. If you love the idea of color in a bottle with your name on it, than you'll love this. I will say the quality of product is good. I didn't wind up with straw hair. I do believe the add on products really add up making the orders pricey. If I wanted to extra tint and highlight, I may as well go to a salon, right. I hope eSalon can make this better and work for me. And if you're not getting what you asked for, SPEAK UP, it's your money. Take care, and stay safe. ~Nansea~
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nansea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Bobbi S.
marzo 21, 2021
Quantity of Solutions
PUBLICADO POR:
Bobbi S.
marzo 21, 2021
My hair is very Fine and Thin, I only need about half the amount of product!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bobbi - Thank you for your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mandy W.
marzo 16, 2021
Too orange
PUBLICADO POR:
Mandy W.
marzo 16, 2021
With every order I have specifically stated I do not want any orange in my hair and with each order so far it has turned out orange instead of brunette. I will give it one more try and then I am giving up and going back to the salon. On the plus side, it is easy to use and my hair seems soft and healthy.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Mandy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Claire R.
marzo 10, 2021
Jury’s still out for me
PUBLICADO POR:
Claire R.
marzo 10, 2021
The process of applying the colour was straightforward and instructions easy to follow. The product came beautifully packaged. Initially I was pleased with the colour but felt after a few days the grey coverage of my roots faded very quickly. I asked for advice on Whether I should use the remaining root colour on my hair again but still wait on the response. I will try again on my second colour before deciding if I will continue using this service. I am new to dying my hair so need to make sure first before changing to another type or brand.
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PUBLICADO POR:
Alexandria O.
Respuesta de nuestros expertos
Claire- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cherie B.
febrero 13, 2021
Love the color, but I've lost so much hair
PUBLICADO POR:
Cherie B.
febrero 13, 2021
The color couldn't be more perfect and it makes me sad to have to give it up, but I've had significant hair loss from using the color and other esalon products. The first time I colored my hair I was pulling out chunks of hair and thought I'd left it on too long so it must have been my fault, so I continued to use it and every time I lose more hair. My forehead now has a noticeable line where I've lost about 1/2 inch of my hairline and my hair is noticeably thinner. I've never had this happen with color and it makes me sad, because the color was perfect, but I'd prefer not to have to wear a wig, which is where this is now heading.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cherie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Gill H.
febrero 7, 2021
Disappointing
PUBLICADO POR:
Gill H.
febrero 7, 2021
During lockdowns 1 and 2 I've used off the shelf colour while not being able to go to a salon. I wanted to try and lift the colour from the dark, vibrant red, closer to ginger, copper or orange that I've had at the salon.
I selected a colour that should have been dark blonde/copper and put a note to say what I was aiming for, I also included photos of my current hair colour.
Have just used my Esalon delivery and it is basically exactly the same colour as I already had. So I've paid 3x the price for the same result I could have had with off the shelf. All that has happened is my roots are now covered.
It was also quite a complex process to apply the colour, segmenting hair, doing roots then using different colour for rest of hair, and taking the bottle into the shower. It was messy - with red dye my shower looked like a murder scene. And the dye was incredibly strongly smelling, my eyes were streaming even with a window open. And my hair now feels quite dry and doesn't have the high shine I get when it is coloured at the salon or using the off the shelf dye.
Generally disappointed that something promising so much didn't deliver.
The sticker for the instructions is a good idea though and helpful to have two sets of gloves.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gill H. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jendi E.
enero 28, 2021
Surprised!!
PUBLICADO POR:
Jendi E.
enero 28, 2021
I really like this product a lot more than I thought! I’m going on today to make my color a little darker, however this is no fault of Esalon. I had my hair highlighted before I first started this.
My only concern is that this last time I did my hair I noticed some irritation burning feeling as my scalp is very sensitive. And my scalp itched from being so dry fir a couple weeks after
Hoping I won’t have to stop due to this issue.
But willing to try again & we’ll see with this next try. If it happens again I’ll have to stop and go back to the hair dresser😕
Otherwise, I’d definitely rate this a 4 star possibly 5 stars as I absolutely LOVED IT AFTER MY FIRST TRY ❤️
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jendi - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Pamela M.
enero 27, 2021
This is a good product
PUBLICADO POR:
Pamela M.
enero 27, 2021
I enjoyed my first 3 and then decided to change color to a little darker. They are very easy to work with.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Pamela - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
PUBLICADO POR:
Kristen D.
enero 25, 2021
Did nothing.
PUBLICADO POR:
Kristen D.
enero 25, 2021
So I uploaded pictures of what I wanted. The esalon gal told me they would have me do a tint rinse (copper) then demi permanent THEN to order permanent hair dye a month later. I did not want to do this but I also did not want to do JUST Tint Rinse and walk around with crazy hair.
Well stuff came in, I did the Tint Rinse (Copper) as esalon lady said to do.
It did take out all the weird highlights and whatever madness my hair was doing, made my hair very soft.
NEXT day did the Demi Permanent. LITERALLY DID NOT CHANGE MY HAIR AT ALL! NO change!
So I made a new account ordered the Permanent hair in same color AND STILL NO FREAKING CHANGE! I wasted $80 between demi and permanent hair for it to do NOTHING MORE THAN THE TINT RINSE!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kristen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Racheal L.
enero 24, 2021
Love the idea but...
PUBLICADO POR:
Racheal L.
enero 24, 2021
Quiz/questions were okay. Packaging was cute and the kit arrived quickly. I was a little leary about the color actually being what I wanted because the color I really wanted was grayed out when it got to the final color screen on the quiz. Apparently the colorist didn’t think my hair could go that color even though it already pretty much is? So I choose the next closest color. I was even more hesitant when I saw they sent 15 volume bleach. I have natural red/strawberry blonde undertones and everyone knows redheads are hard to lift. I was again even more hesitant when I mixed the color but by this point I figured oh well, might as well just go for it....well, unfortunately it did nothing my roots didn’t lift at all and they are exactly the same color. So it looks like I will be making an appointment for the salon in a few weeks after all. Such a bummer! This is a great concept for someone whose hair is easy to color!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Racheal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jacqueline Weber N.
diciembre 25, 2020
Thanks
PUBLICADO POR:
Jacqueline Weber N.
diciembre 25, 2020
The color was very close to what I wanted, thanks
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Jacqueline- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary A.
diciembre 7, 2020
Not what I wanted at all... again
PUBLICADO POR:
Mary A.
diciembre 7, 2020
This color is orangey brown. I wanted ashy/ cool. Ever since I have been trying to do business with e-salon, I don’t feel like my desired color is being taken seriously. I have said the same exact thing in each of my requests. “I like my gray” which should tell the colorist that I like cool tones. I also said that I did not want a drastic change when my gray grew in (a slight change is okay).The color I picked was a cooler tone however the colorist told me I should have a different color because the one I chose would pull warmer Or brassier tones. I am very unhappy with esalon at this point. I had to spend $200 to get my hair slightly corrected so my gray could grow out again the first time and it looks like I am going to have to do it again! Just so disappointing.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marjorie P.
noviembre 24, 2020
Major hair loss
PUBLICADO POR:
Marjorie P.
noviembre 24, 2020
Took me a few months to tie it to this but it caused significant hair loss. I have canceled my subscription. I’ve used drug store brands for 20 years and never had hair loss like this. This week, I only have my normal amount of hair loss in the shower so it was definitely this product. Tried the tint rinse and it was worse! Thank goodness I have a lot of hair!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Marjorie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
mz E S.
noviembre 23, 2020
Good
PUBLICADO POR:
mz E S.
noviembre 23, 2020
.goodgood
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
MZ - We're so happy to hear that you're enjoying the Made For You custom color. We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
brigitte C.
noviembre 17, 2020
Résultats de la couleur
PUBLICADO POR:
brigitte C.
noviembre 17, 2020
bonjour
J'ai fait ma couleur ce matin
Bonnes explications simples
La couleur est jolie trop doré à mon goût
Cependant pas de renouvellement de commande pour moi, je n'arrive pas à appliquer comme il le faut celle ci désolé !!
Je vous remercie
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
brigitte C. - Merci beaucoup pour votre commentaire ! Après vérification de votre compte je constate que nos agents vous ont déjà aidé dans votre requête. N'hésitez pas à revenir vers nous si besoin, nous sommes à votre écoute !
PUBLICADO POR:
Stephanie S.
noviembre 16, 2020
Doesnt look any different
PUBLICADO POR:
Stephanie S.
noviembre 16, 2020
Supposed to be a dark blonde but all I see is the same copper color. It doesnt look any different at all?! Covered my roots and the grays which I am pleased with.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Courtney M.
noviembre 12, 2020
How do you mess up black?!?!
PUBLICADO POR:
Courtney M.
noviembre 12, 2020
I even left it in 5 min LONGER. Haven’t touched my hair in over 6 months. How do you mess up a blue black? Seriously, my hair is just darker brown in some spots and same color in others. I usually do some to tint my eyebrows those little hairs didn’t even change!!! And my hair feels dried out. After BOX DYE my hair looks flawless and feels soft. I never have time to do this as a new Mom with a difficult baby and no sleep, hence the 6 months. NEVER AGAIN, more upset about my valuable time being wasted. Had no energy to do it to begin with and it was a waste of time. First free time in 2 months down the drain. Makes no sense how the easiest color there is doesn’t come out right. And again my hair feels fried. DO NOT recommend. Thank God it wasn’t any other color and I don’t look any worse at least! Buyer beware!!!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Courtney - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katherine R.
octubre 27, 2020
Blonde not redhead.
PUBLICADO POR:
Katherine R.
octubre 27, 2020
I like the product, very pleased with the delivery of the product and price. My color is turning out too red. I’d like more blonde . Not strawberry blonde.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Katrherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Shalena H.
octubre 24, 2020
Followed the directions, the color didn't take.
PUBLICADO POR:
Shalena H.
octubre 24, 2020
I know I have darker hair that is why I chose this company since its specifically tailored to you. I followed the directions and I don't even see a hint of purple in my hair. It looks the exact same as it did before I started.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shalena- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Michele P.
octubre 15, 2020
Provided me with a color that did not cover my grays.
PUBLICADO POR:
Michele P.
octubre 15, 2020
The box came and everything looked great. I watched the videos, read everything they sent me and was ready to go.
I did have two emails back and forth with the color specialist regarding the violet dark brown color I chose. She said if I was looking for a full purple color coverage than I need to go to a hair salon but if I was looking for a purple hue than we could move forward with the color selection. I did tell her I was looking for a violet hue but was concerned with covering my grays. I specifically asked if covering my grays with the chosen color would be a problem she never replied. Then another email came saying that we could move forward with my color selection and once again I asked about the gray coverage, again no response.
I guess I should have know better. Now I have three tones in my hair dark brown, violet and gray.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michele- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberly R.
octubre 14, 2020
Did not cover grey adequately
PUBLICADO POR:
Kimberly R.
octubre 14, 2020
I have been happy with esalon up to this order. I have had it in my hair less than two weeks and it had been washing out and all the very hair had shown through again.
I am saddened cause I have been so happy to this point.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca K.
octubre 7, 2020
Back to salon
PUBLICADO POR:
Rebecca K.
octubre 7, 2020
Over all nice color, dose not cover gray well. Will be heading back to salon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rebecca- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kathy K.
septiembre 27, 2020
Gray coverage
PUBLICADO POR:
Kathy K.
septiembre 27, 2020
I have stubborn gray..especially in the finer strand . Gray coverage lasts 1 week
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Michele B.
septiembre 14, 2020
Not a fan of the new hair color formula
PUBLICADO POR:
Michele B.
septiembre 14, 2020
I’ve used esalon to color my hair for years and have always been happy with the outcome, especially how soft, silky, and shiny my hair is afterwards. The new formula leaves my hair feeling rough, without the silliness and shine I’ve come to expect. I’m sorry to say this may be a deal breaker for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michele- Thank you for reaching out to us here at eSalon! We are so sorry to hear our new color formula did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Elizabeth C.
septiembre 8, 2020
Copper Red
PUBLICADO POR:
Elizabeth C.
septiembre 8, 2020
I found the color to be a bit too much copper red, lacking a bit of light brown and golden highlights. After I applied a light brown with golden highlights it is beautiful ! I am not quite certain how to explain the color to you. As it is now.. I have a coppery-brown with gold highlights. I appear to have fuller head of hair and not translucent at the hairline. As I will be having a Perm in 2 weeks I will not be requesting any color at this time.
Thank you for your help. Elizabeth P. Cain
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Bonnie G.
septiembre 1, 2020
Coarse Hair
PUBLICADO POR:
Bonnie G.
septiembre 1, 2020
My hair is thick and coarse. Because of this I might need a bit more product and usually have to leave it on a bit longer. I am not sure if this is why I notice fading and the gray showing up sooner than usual.
I really like the color we have chosen and it looks great for a washing or two. I am going to continue with eSalon and experiment with putting more product around my temples and leaving it on longer.
Purchasing 2 kits for one treatment would be more expensive so I don’t know what I will do.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bonnie- We’re sorry that you were unhappy with the results of your recent order. We value every client, and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Vicky P.
agosto 31, 2020
Hair Color
PUBLICADO POR:
Vicky P.
agosto 31, 2020
I really like the system but still working on perfecting the color!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vicky- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Margaret D.
agosto 29, 2020
Works very well!
PUBLICADO POR:
Margaret D.
agosto 29, 2020
Your product saved me from very long Snow White roots during this pandemic. It’s not difficult to use and I have very thick hair. Delivery is always on time. Instructions are clear.
I think it would be easier to apply to someone else - if you have a relative or friend and could do each other’s hair.
I have decided to stop using the product because the last time I somehow caught the end of the brush on the wall-mounted magnifying mirror that I must use to see anything up close and a small glob of dye ended up on the wall. Nothing I tried could remove the stain completely so I had to have the wall repainted.
But for people with better vision, it is a great product with very pleasing results.
Thank you.
Margaret.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Margaret- Thank you for the wonderful review. I am sorry to hear about your most recent experience coloring! We have reached out to you via email to see what we can do about remedying this situation. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! Keep an eye on your inbox for more details.
PUBLICADO POR:
Kayla S.
agosto 26, 2020
color off
PUBLICADO POR:
Kayla S.
agosto 26, 2020
so when i applied the color exactly how the instructions told me so, but when my hair was dry my roots were like 2 shades lighter then my roots but my hair felt very soft, i spoke to my colorist and they made my shade darker lets hope that helps
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kayla - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
janet G.
agosto 26, 2020
Color not desired
PUBLICADO POR:
janet G.
agosto 26, 2020
I purchased this product twice. Honestly the formula dries out your hair. Hair look dull no shine and my hair became very brittle.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janet- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Stephanie S.
agosto 25, 2020
Wanted to love it
PUBLICADO POR:
Stephanie S.
agosto 25, 2020
I really wanted to love eSalon due to the custom color service, convenience and lower cost. Salons have been closed in CA since March and hairdressers are charging full price for preparing color for clients to apply at home. I have colored my hair myself on and off for many years now so applying the color wasn't an issue. I didn't like paying $120 for my color but missing all the pampering perks of being in the salon. After switching to eSalon, my hair started getting red/orange in color. Friends even asked if I had red hair! After lots of feedback to eSalon and at least 5 modifications in my base formula, it became clear to me that I could not reach the ashy hair color that I had before using eSalon and I was hoping to achieve so I am reverting back to the professional product from my stylist. My base color is around 80% gray and natural hair color is a medium, mousy brown. My skin tone is light olive.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Martine H.
agosto 19, 2020
Déçue
PUBLICADO POR:
Martine H.
agosto 19, 2020
Résultat qui n à rien avoir avec la couleur demandée. J ai respecte les instruction à la lettre. Je voulais un cuivre je suis aubeurne foncée....
Que faire ?
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Martine - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Cecilia J.
agosto 12, 2020
Still work in progress
PUBLICADO POR:
Cecilia J.
agosto 12, 2020
To "start over" I pulled the old color out and then put in the new formula. It is not exactly what I was looking for but may be due to pulling color out first. I will stick with this for a bit and see what the growth and re-color bring. Thanks for the assistance in tweaking the color!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cecilia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathy M.
agosto 10, 2020
Easy to Use
PUBLICADO POR:
Kathy M.
agosto 10, 2020
The ease of mixing and applying was great. The color needs more red.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sandra M.
agosto 5, 2020
La couleur n'était toujours pas satisfaisante
PUBLICADO POR:
Sandra M.
agosto 5, 2020
Après coloration je suis châtain !!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sandra M. - Merci pour vos commentaires. Après vérification de votre profil eSalon, nous constatons que l'un de nos experts coloristes vous a déjà contacté afin d'arranger ce problème. N'hésitez pas à revenir vers nous si besoin !
PUBLICADO POR:
Véronique M.
agosto 3, 2020
Coloration naturelle
PUBLICADO POR:
Véronique M.
agosto 3, 2020
La coloration est facile à appliquer et le rendu est plus naturel qu avec les autres colorations des hypermarchés. Seul bémol elle ne dure pas plus longtemps que les autres c est à dire un peu plus de 2 semaines pour moi
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Véronique M. - Nous sommes vraiment désolés d'apprendre que vous ne soyez pas totalement satisfaite par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Yvonne E.
julio 22, 2020
Not received my color as promised
PUBLICADO POR:
Yvonne E.
julio 22, 2020
It has been over 3 weeks since the order was shipped, still no color
Very disappointed!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Yvonne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth C.
julio 17, 2020
Sent wrong color for my hair
PUBLICADO POR:
Elizabeth C.
julio 17, 2020
I loved the first package sent. I have now used the 3rd order and my hair is now black. My color is red. I had a wedding to attend and now am at a salon trying to fix I wont be using this shit again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wilma R.
julio 13, 2020
Change hair color.
PUBLICADO POR:
Wilma R.
julio 13, 2020
I want to you know that the hair color that I chose was dark in my hair. Didn’t work well in my hair. I think I’ll go for a lighter color for my hair. I took long to apply the hair color, because of COVID-19 my hairdresser’s business was close. Now the business is open. I told my hairdresser to do new hair cut for me. Now my hair is shorter. Thank you for the service. As now I haven’t decided what color I want for my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Wilma- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Pamela R.
julio 11, 2020
Color Improvements a Dud!
PUBLICADO POR:
Pamela R.
julio 11, 2020
Hello Esalon
Just wanted to give some feedback on my most recent color experience with you! As you know I've been coloring my hair with your kits for a couple years now. My husband puts the color on for me and commented this time that it was kinda gooey. He said it didn't mix well and I thought maybe the heat during the shipping made it that way? I live in AZ. It arrived on the 10JUL and I got my mail each day. Just FYI. I kinda didn't pay much attention until I got in the shower to fill the container with water and lather it up in my hair. I looked in container and it was all gray and stuck in the container. It didn't mix up well with the water but I applied it anyway. Finished the rinse after lathering up for 2 min. Afterwards I looked in container again. It was all stuck in container at bottom and on sides. Not the typical caramel in color but a gray matter color. My hair isn't green or anything but not sure I like your improvements. I did take pictures of the bottom of bottle and on outside and you can see it in my pictures.
I have been a satisfied customer for awhile but not sure it will continue with this product enhancement you supposedly made.
Thanks and Hope to hear back from your team.
Sincerely,
Pamela Roark
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Pamela - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals.
PUBLICADO POR:
Sharon C.
julio 6, 2020
Hair colour
PUBLICADO POR:
Sharon C.
julio 6, 2020
Love it. Matched to perfection. Wouldn't let me give it 5 stars. Site only letting 1 star annotations so *****
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sharon - We're so happy to hear that you're enjoying the Custom Color Kit! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Stacey S.
julio 1, 2020
Not for me
PUBLICADO POR:
Stacey S.
julio 1, 2020
Lighter than I wanted and left my hair so dry! Even though I followed times, used conditioner, and followed all directions.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Stacey - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Adrienne P.
julio 1, 2020
poor customer service
PUBLICADO POR:
Adrienne P.
julio 1, 2020
I'm writing this review on the customer service experience I had with esalon. I'm actually upset not to be able to use their products as they were very nice. I ordered my first product in May and was so happy with the results I signed up for the automatic plan. I received an email that my color was shipped June 17th & would receive updated shipping info 1-3 days later. When I did not, I reached out and was told "We are working very hard to ensure your order arrives as quickly and safely as possible. Due to a high volume of orders, carriers are experiencing difficulties updating their tracking information. We can confirm your order has been shipped on June 17, and should be delivered by July 1 latest. But please rest assured, your order can very well arrive anytime now. Unfortunately, delivery times are beyond our control as our carriers operate independently." I received an email June 30 asking "have you received your order." I found this odd since I was told July 1. As suggested by the email, I contacted customer service via the 1800 number. The woman was unapologetic after finding the last movement on my order was June 25th. So I said, I think I need to cancel my order. At this point she said ok, said I would receive an email and hung up. The email was minus the shipping - for an item I did not receive. So, I once again wrote customer service and explained the situation. Their response was, "Thank you for reaching out.
Unfortunately we do not refund for shipping you can see our return policy here.." When I explained I never received the product and would be forced to dispute with my CC and leave a review - he replied, "Thank you for your reply. Please proceed how you feel necessary." Thanks Shawn. I am.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Adrienne - We truly appreciate your feedback. We're so sorry you were unable to receive your last order. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cortney F.
junio 28, 2020
Hot roots!
PUBLICADO POR:
Cortney F.
junio 28, 2020
Since the salons are closed I thought I would try to do cover my grays that are coming in. I get my hair dyed my natural medium brown color. When it grows out you can only see the new grays because my stylist matches my color so, so perfectly. I worried that the eSalon color might come out too dark, if anything, but I wanted to get rid of my grays. I followed the instructions and I ended up with hot roots. I have an inch of light copper brown roots and don’t get it. You get can get hot roots when lightning your hair. I had them once when using box dye to lighten my hair years ago but I am not lighting my hair these days. I sent in a picture and detailed message. I turned off my subscription and they haven’t responded yet and if they do, I won’t accept a new formula to fix my hair. I’m sure there are happy customers who ended up loving their color, but I am not one of them. I will have to wait for my stylist to open up and she is will probably want to wring my neck.
On a positive note, the color is shiny and my hair doesn’t feel like straw as some of the other reviews stated.
Update: To the response team: No, nobody ever contacted me, the color expert didn’t ever reach out. I immediately sent in a ‘after’ picture and message and nobody contacted me. I turned off my subscription and that was that. Nobody ever gave me an explanation as to why my hair came out light brown with hot roots when I wanted a neutral medium brown, my natural color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chyral - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
PUBLICADO POR:
Suri H.
junio 17, 2020
Didn't seem to work very well
PUBLICADO POR:
Suri H.
junio 17, 2020
I chose medium blonde, which seemed very accurate for my hair color, and copper tones, which I've always wanted to try. After finishing the whole process, you can barely see the copper at all and my hair looks lighter for some reason.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Suri - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Carla P.
junio 15, 2020
Still see grey
PUBLICADO POR:
Carla P.
junio 15, 2020
I love how easy it was to dye my hair even though I started with the grey hair first 2 data later I could see some grey in the front. I would use the same color again but just leave it in longer than the instructions say
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carla- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Fadime O.
junio 14, 2020
Allergie
PUBLICADO POR:
Fadime O.
junio 14, 2020
Hoch Allergisch hat meine Kopfhaut reagiert.Mein Kopf ist angeschwollen und es suppt wie verrückt.Kein gutes Produckt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Fadime O.- Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
deborah L.
junio 11, 2020
Does not cover gray
PUBLICADO POR:
deborah L.
junio 11, 2020
Product is very powerful smell ! For $30 I could go to a salon and get pampered with product that covers gray and not burning eyes and nose. Do not want any further product.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Deborah - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Karen R.
junio 9, 2020
Nice condition
PUBLICADO POR:
Karen R.
junio 9, 2020
This product was easy to apply and I liked the smell! It left my hair in lovely condition but didn’t cover my grey hair at all well.
In a fortnight I was
back to square one again and you wouldn’t know I’d coloured my hair.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Karen R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
ANNY D.
junio 8, 2020
Pas la bonne couleur
PUBLICADO POR:
ANNY D.
junio 8, 2020
J avais un deuxième compe et c'est une couleur beaucoup plus claire que j'ai eue telle que ma première commande chez vous.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
ANNY D. - Merci pour vos commentaires. Nous sommes vraiment désolés d'apprendre que les résultats de votre seconde coloration ne vous ont pas satisfaite. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur.
PUBLICADO POR:
Christina W.
junio 8, 2020
Little darker than expected but great product.
PUBLICADO POR:
Christina W.
junio 8, 2020
This is a little darker than I anticipated however this is a great product. It goes on easy, rinsed our easily and left my hair soft and undamaged. I will definitely keep using this company because I love this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mimikon
junio 5, 2020
Naja, habe aufgrund der Werbung mehr erwartet
PUBLICADO POR:
Mimikon
junio 5, 2020
Habe die Coloration getestet. Toll ist dass die Menge wirklich gut ausreicht selbst für mein sehr dickes/volles Haar. Ebenfalls bleibt an dem Set kein Wunsch offen, 2 Paar Handschuhe, 1 Pinsel, Anti Flecken Creme und Fleckentferner falls doch was daneben geht, Shampoo und Conditioner. Soweit alles toll. Großes Minus mache ich bei der Grauabdeckung. Obwohl ich die Farbe 10 Minuten länger als empfohlen angewendet habe, hat es die grauen Haare nicht komplett abgedeckt. Leider. Da habe ich bei der Farbe vom Discounter (3,99€) ein besseres Ergebnis.
Lieferung hat ziemlich lange gedauert (Aufgrund von Corona).
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Mimikon - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Jennifer W.
junio 3, 2020
Aaack!
PUBLICADO POR:
Jennifer W.
junio 3, 2020
I was so excited to get this shipment. I waited until I had sufficient time so I wouldn't need to rush. Loved the instructions and the sticker to post them on the mirror (and then in the shower). I appreciated the stain protector and wipe for afterwards (I didn't use the latter). I thought the color would be great.................but it's not! The grays around my face are still there, although maybe a little less noticeable and even though I was super diligent about applying the root color in the back, it's still a dark brown..........and the red is what many OTC kits refer to as Copper Penny! It's hideous and I hate it. The overall color coverage is only meh......and I followed the instructions to the letter. Needless to say, I'm very disappointed and probably won't purchase this again. Unless the coverage lasts more than two weeks (the gray coverage is already not great), I definitely won't purchase again OR recommend to others.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Jennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rebeca B.
junio 3, 2020
Shipping date is not accurate
PUBLICADO POR:
Rebeca B.
junio 3, 2020
I am new using this company. I used to pay a lot of money on hair salons so when I heard and researched esalon I gave them a try. My first order came perfect and I have to say I really love it. After receiving my first order I scheduled my plan with shipping date June 1st. Since I didn't heard nothing about shipping status I sent an email and the response was that shipment takes 7-10 days, they charged my credit card on June 1st, but I need to wait almost 2 weeks for my order. I color my roots every 4 weeks and I was expecting to receive my order on time (like 3 days after my shipping date) but that would not happen. My roots are due for color and I am so dissapointed with this company. If I had known this, I would have scheduled an earlier shipping date. If this is how customer service is on this company, I will have to change to another company.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Rebeca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer M.
junio 3, 2020
Good color but not what I wanted
PUBLICADO POR:
Jennifer M.
junio 3, 2020
Hair colors are good. I started with brown without the cooper look. I got great results then I wanted to go light brown to dirty blonde but got a cooper looking reddish instead. Color looks good but i wanted dirty blonde
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Jennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Agnes S.
junio 1, 2020
I ask lighter color
PUBLICADO POR:
Agnes S.
junio 1, 2020
She send me what I used and I was asking lighter than what I use.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Agnes- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer S.
mayo 30, 2020
application brush
PUBLICADO POR:
Jennifer S.
mayo 30, 2020
I am happy with the color. Coverage of my gray roots is effective and I think the color is nice. However, I did not receive an application brush with my last purchase, despite providing feedback indicating that I use the brush with the bottle to apply the color. The brush is a small thing that makes a big difference with the ease and quality of the dye application.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jennifer - We truly apologize about any confusion. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Renee W.
mayo 19, 2020
More gray coverage
PUBLICADO POR:
Renee W.
mayo 19, 2020
I would first recommend ordering your color a couple weeks before you want to color your hair. It took longer than expected getting my color. The root coverage I would give it a fair as I still had grey showing after I was done coloring my hair. The root color was not close to what I wanted. The rest of the hair color was a nice color and I am happy with that. Instructions were easy to follow and the packaging was very impressive.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Renee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stacey H.
mayo 15, 2020
Didn’t get what I wanted
PUBLICADO POR:
Stacey H.
mayo 15, 2020
I was really excited to try out eSalon during the quarantine. I have been wanting to lighten my hair, but scared to do something dramatic. I thought using a dye might do the trick to lighten my hair one or two shades (natural dark brown hair). I honestly don’t know what I’m doing, and always prefer to go to a professional. I thought eSalon would do for now since they do a custom color, look at your pictures, and “listen” to what you want. The quiz was great, along with their customer service. The process of dying my hair was easy, and I followed the directions to the T. They say that the directions are tailored to your needs, but that wasn’t the case for me. My roots lightened but everything else stayed exactly the same. My directions were for somebody that had gray hair (I have none), which I thought was strange at first, but because their website said that the directions are specific to each customer, I thought I should follow them. In my comment when submitting the order, I specifically said I had no experience in haircolor and would appreciate their input in what I wanted to accomplish with my hair. Apparently they didn’t really take it into consideration. In the end, I wasn’t satisfied and won’t be ordering from them again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stacey- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura B.
mayo 14, 2020
Did you even adjust my formula at all based on my prior feedback?
PUBLICADO POR:
Laura B.
mayo 14, 2020
I now have orange roots and will need to wear a hat for weeks. Thanks a lot.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Laura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rosie O.
mayo 13, 2020
Delayed transaction
PUBLICADO POR:
Rosie O.
mayo 13, 2020
When first time ordering and receiving a suggested color, I disliked it. I requested my initial color which supposed to receive with no charge. This took about a month to arrive and still got charged for it. By now, I will be having my third try and I’m pleased with the results.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rosie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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