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The product is great but shipping to Canada is more than a month long. Covid definitely doesn’t help but I had to turn off my plan for this reason only. If you’re in Canada, be aware of major shipping times.
Nancy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa D.
July 8, 2020
Still beautiful
POSTED BY:
Lisa D.
July 8, 2020
I thought I was reordering my original color and realized I did not. I wish they would make it a little easier to reorder a previous color. Got my fingers crossed for my next order.
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Colly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
When the box arrived I opened it and saw that the bottle had my name on it. I felt like royalty LOL it was such a nice feeling. It came with a brush to apply the color and gloves all placed neatly in the box. Before I applied this product to my hair, my hair felt dry, damaged, and frizzy it was just sad. When I first applied this product to my hair it felt different. It felt creamy (not in a bad way). It did not have a strong chemical order which was unexpected. Hair dying products I used always have a strong order which I always heated. After I washed and used the shampoo and conditioner it smelled really nice. When I blowdried it, I immediately saw and felt the difference. It looked healthier and felt soft when I ran my fingers through it. I don't think I will ever go back to the box color again.
The color was nice, customer service was great when I had an issue. The only thing I can say negative is the amount of conditioner for after coloring was no where near enough for my very long hair.
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rubina B.
July 8, 2020
Shampoo and Conditioner packs are not adequate
POSTED BY:
Rubina B.
July 8, 2020
Not enough Shampoo and conditioner for people with thick long hair.
Rubina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Esalon Is excellent to work with as well as an excellent product.
POSTED BY:
Ginger O.
July 7, 2020
I have been more pleased than I could imagine, My only issue is not being able to manipulate the back of my head which is DEFINITELY A PERSONAL PROBLEM. Esalon has been great with my color as well as ease of instructions when using the product alone in quarantine, THANK YOU ESALON!
The product arrived promptly and the color adjustment they made was the perfect shade. I only gave it 4 stars because they didn’t include an application brush and the color bled through the gloves.
The only problem was how long it too to ship. Was a week late. But the product is great! Love the color and they did a great job matching it to my hair color.
While it’s hard to color my hair myself, I love the fact I can do it at home. The color and quality is consistent and I feel safe and not unnecessarily exposed being at a salon. Until things change this will be my norm for a while.
Brenda - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
POSTED BY:
Christina W.
July 7, 2020
Easy to color, covered my gray
POSTED BY:
Christina W.
July 7, 2020
My only critique is that I think I would like a lighter color next time, otherwise wouldn't change a thing!
Was easy to use and put on. Was very strong ammonia smell and almost choked on the fumes in the shower when rubbing in the water with remaining colour. Hair was super soft afterwards and colour was very good although not a vibrant enough red for me, And don’t think there’s a more vibrant red to change to, so I personally wouldn’t use again because of this but if you’re hair is more brown or blond it’s a great way of getting a lovely colour That looks professional.
Did not receive Shampoo and Conditioner packet on this order. Instead received a sample of another brand which is not even for color treated hair and was not enough to cleanse the dye out.
Color is great as always but not thrilled with the Caviar shampoo and conditioner. Made my hair too limp and the amount in the packets is so small, it barely was enough for a shampoo although it did produce a lot of "suds"
Hope you'll go back to the one you had been shipping that always worked great. Thanks!
Very good cover and leaves hair shiny and healthy looking. Absolutely love it. Unfortunately got some colour on my door and cannot get it off. But that’s my fault 😊
The directions are clear and easy to use.
The color matches mine perfectly.
My only concern is it would have been good to know that the application brush is only included with your first order.
Kathy - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Janice K.
July 3, 2020
Color was excellent.
POSTED BY:
Janice K.
July 3, 2020
I went a shade lighter and it it is much more flattering. It’s a shame there is only 1 pair of gloves now. I ended up using a second pair I had because reusing the one pair for both parts of the process wasn’t going to work.
Love, love, love my color. Just a bit too dark. I come from a long line of redheads but didn't get the red hair. What I did get was very dark brown hair with beautiful red highlights. I want a shade or two lighter brown, no red. No matter what I do, that red comes through on its own.
I love the color that my hair turned out for the most part. However, about 2 weeks after I colored my hair, following the directions exaclty. All of my white hairs around my temples have come back. The dye had completely washed out. This is the only problem I have had this far though.
My color was great. The other supplies included in the shipment were a miss. There was only one set of gloves (there are supposed to be 2) and the shampoo/conditioner samples were not as good as last time.
Helena - We’re pleased to hear that you’re enjoying the Made For You custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Linda T.
July 2, 2020
Custom color
POSTED BY:
Linda T.
July 2, 2020
I don’t know if I left it on longer but it turned out darker this time. I’m positive I didn’t leave it in over 20 minutes.
Maxine- We’re pleased to hear that you’re enjoying custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Kehaulani B.
July 2, 2020
Conditioner
POSTED BY:
Kehaulani B.
July 2, 2020
Everything is fine but I need more conditioner 😊 thanks
Hair felt super soft. Unfortunately, it did not cover my grays and I feel I need a darker shade. Love the fact that everything you need comes conveniently in one kit.
Dawn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
POSTED BY:
Melissa D.
July 2, 2020
Great Product
POSTED BY:
Melissa D.
July 2, 2020
I love the color. They actually take the red tones out of my hair!! Just a wee bit pricey .
Melissa - We appreciate your feedback! We're glad to know you loved the Hair Color and hope you consider us in the future!
POSTED BY:
nicola S.
July 2, 2020
Very impressed
POSTED BY:
nicola S.
July 2, 2020
I put off colouring my hair during lockdown but the greys became too much, I was really impressed with the colour match to my existing colour, and the grey coverage. I'm now 4 weeks post colouring and only my new regrowth is showing (ie the colour hasn't faded anywhere else). I found the smell very strong (ammonia) which was a little shock after salon hair dyes, The application was very easy and instructions and video were clear. I've only rated down one star due to the strong smell.
Nicola- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Bianca G.
July 1, 2020
Great after about a week
POSTED BY:
Bianca G.
July 1, 2020
I really enjoy my hair color however the first week or so it's almost embarrassing black I feel like a goth kid. However, after a few washes it's the perfect brown color. I just bun my hair until it fades a bit.
Bianca - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Made For You custom color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Lori T.
July 1, 2020
Love the color
POSTED BY:
Lori T.
July 1, 2020
I have not tried this one yet as it is supposed to have been changed a little to help cover the gray. I have used this in the past and I love the color but recently is isn’t lasting long. So we will see about the change. I will let you know!!
Lori - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Elaine W.
July 1, 2020
Color last
POSTED BY:
Elaine W.
July 1, 2020
Love the color. Easy application. Just wish it would last on roots a little longer. As suggested I leave on roots a little longer but by 3 weeks gray is showing.
Elaine- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Rhonda G.
July 1, 2020
Perfect color
POSTED BY:
Rhonda G.
July 1, 2020
Everyone raves about the new look. I let them know where to get their fix from.
Rhonda- Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
The color match was awesome, very pleased. The shampoo and conditioner made my hair very soft.
However, the ammonia was overwhelming. Therefore I will not use again. Please discontinue any emails and my personal information.
Team, I love everything about my kit (the color protector, wipes, ease of use, the color itself) except.... I just did it two weeks ago and already the grey roots are showing??? Shouldn't it last longer than two weeks? I don't wash my hair every day at all...in fact sometimes it is 3 days in between....I know I left it on the full time and maybe a few minutes longer? Shouldn't it last longer? Also, can I get an all-over clear gloss application?
The shade of my last order was a little darker than usual. When I mixed the color I noticed a difference, specially when I had finished applying it. I was worried and rinsed my hair right away. It turned out slightly darker, but I have to say that this formula was not as harsh on my hair. My hair was actually soft and manageable this time.
I liked how my hair felt after, and that the aroma of the dye wasn't pungent and didn't linger afterwards. My only complaint is that unless I'm in sunlight you can't notice the change of color in my hair. I've sent my adjustments to my colorist and hope the next color will be more on point. But I did like the product and will continue to order.
With me not really knowing what I was doing choosing my color, I think I did a fairly decent job. It may be just slightly darker than my colored hair, but it blends okay. I had my friend put it on for me because she's used to doing it.
I was under the impression this was a one off trial price of 9 pounds ..I'm disgusted ..I've just checked and 28 pounds has been taken for next order without me knowing ..never again..I want my money back !!! be warned people
I have already completed a feedback on my first colour, that was obviously ignored because I goy a “ so glad you liked your colour” email. Makes me wonder if this is as individual a service as described. I said the colour had an orange/brown hew to it. Although it was easy to use and the consistency was thick so didn’t drip all over. I used a bowl and brush but found despite following the instructions that not all the grey in my temple area was covered
Good colour , instructions etc, but it is expensive after first trial , price increases to £23 for colour & postage . Not sure if I will continue at this price
it was too dark for me. But everything else was ok. But at this time i decided not to dye my hair anymore. i have figured i wont do it for awhile again. thank you for trying your product.
So super easy and the color came out just as I hoped. I absolutely love my colorist, but candidly, it's silly to spend money unnecessarily if I can get the same (if not better) results at home.
Very nice color, although I think I need to go lighter to match my natural color—which is what I’m looking for. I’ll let the colorist know for the next round. I am disappointed the LightSet continues to be out of stock because the best thing about my naturally red hair was all the shades from blonde to auburn that were in it. I don’t need to reproduce all the shades now that I’m coloring to cover gray (gray wasn’t one of the colors I wanted to keep in my hair, haha), but being able to at least do highlights is important.
I love the color. I did notice that after a couple weeks it started fading aroumd my hairline where it's gray and so that gray showed through. Maybe some adjustment needs to be made?
Colour is beautiful , though didn’t get the coverage I would like on my roots which is probably down to me,also the smell took my breath away a couple of times ,if you have breathing problems please be careful
I was pleasantly surprised with the first order, despite the strong smell of the color, it covered most of the grays well and my hair came out soft and smelling very nice. The last order only came with one pair of gloves and a different shampoo/conditioner, which made it difficult to transfer the gloves to someone else to help with the back of the hair and I didn’t like the smell of the shampoo/conditioner as much.
As it’s hard to cover my gray my colour was changed and now it’s dark brown instead of medium brown. Colour stays longer, doesn’t damage my hair just wish I could get this with medium brown.
I like the color, natural and rich. Didn't cover my temple grays Though. It seemed to color grays then a few days after they seemed to shine through. 🤷
I didnt have enough shampoo and conditioner. The little packet was not enough for this price you would think I could have enough to coat my hair after coloring. Also shipping time was terrible.
Color mixture is great. Only downfall is wish had a bit more shine. The box glove said 2 pairs but only had one set. Kind of a pain trying to put on used gloves to rinse out hair color. Sample shampoo and conditioner smelled amazing and only needed a small amount.
The color is prepared to your choice, and if it’s too dark they lighten it, if it’s to light they darken it. Might take a few tries but I liked that they do listen to your opinion unlike going to get it done at a salon and getting color done to the hairdresser”s choice.
Only four Stars ⭐️ bc I had to go back and forth and I’m still trying to get the perfect color.
I really liked the last kit I got, however with this kit I did not get a brush or two sets of gloves. Should I have saved the brush? I do like the hair dye very much. The color lasts longer( doesn't fade or change color, better than the color they use at the hairdressers.
I follow the instructions for ordering but was so scared to use it, it sat in my house for months. I finally broke down and broke out my new color. It was better than I could have hoped for. It was like my stylist was about to read my mind and pick the perfect color.
I stupidly put a pink "temporary" colour in my hair at the beginning of lock down, after numerous weeks and washes it hadn't come out and with the possibility of returning to work, I wanted my hair back to its natural brown. I know the basics of neutralizing the colour with green, but didn't want to go from one hair disaster to another! I took a risk an and hoped that a custom colour would do the trick. Tamara is my colourist and I received a hair dye, which almost got my hair colour back to normal! One more colour and I should be there! The coverage is great on my few, but stubborn greys. I will stick with esalon now as the colour is perfect! Thank you.
Salon quality color. The only criticism is that my hair is dry and draw like as a result of the treatment. I would recommend adding whatever products they offer to dealing with this issue. Otherwise perfect salon look with the cost or time
I love the color combination, but I can see my gray creeping back in, around my hairline, just after 2 weeks, my gray is the heaviest around my hairline😩
I think my color match was great. The process was pretty easy to mix, and prep was ok, but it was difficult for me to do the back of my head. I think it was a good intermediary fix for my color while I awaited my salon to open after Covid 19. I made a bit of a mess on a new item in my bathroom, because it splattered onto a surface after I applied it to the back of my head. I can't get the stain out. Make sure you protect everywhere in your bathroom.
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