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Supposed to be a dark blonde but all I see is the same copper color. It doesnt look any different at all?! Covered my roots and the grays which I am pleased with.
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Courtney M.
November 12, 2020
How do you mess up black?!?!
POSTED BY:
Courtney M.
November 12, 2020
I even left it in 5 min LONGER. Haven’t touched my hair in over 6 months. How do you mess up a blue black? Seriously, my hair is just darker brown in some spots and same color in others. I usually do some to tint my eyebrows those little hairs didn’t even change!!! And my hair feels dried out. After BOX DYE my hair looks flawless and feels soft. I never have time to do this as a new Mom with a difficult baby and no sleep, hence the 6 months. NEVER AGAIN, more upset about my valuable time being wasted. Had no energy to do it to begin with and it was a waste of time. First free time in 2 months down the drain. Makes no sense how the easiest color there is doesn’t come out right. And again my hair feels fried. DO NOT recommend. Thank God it wasn’t any other color and I don’t look any worse at least! Buyer beware!!!
Courtney - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katherine R.
October 27, 2020
Blonde not redhead.
POSTED BY:
Katherine R.
October 27, 2020
I like the product, very pleased with the delivery of the product and price. My color is turning out too red. I’d like more blonde . Not strawberry blonde.
Katrherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Shalena H.
October 24, 2020
Followed the directions, the color didn't take.
POSTED BY:
Shalena H.
October 24, 2020
I know I have darker hair that is why I chose this company since its specifically tailored to you. I followed the directions and I don't even see a hint of purple in my hair. It looks the exact same as it did before I started.
Shalena- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Michele P.
October 15, 2020
Provided me with a color that did not cover my grays.
POSTED BY:
Michele P.
October 15, 2020
The box came and everything looked great. I watched the videos, read everything they sent me and was ready to go.
I did have two emails back and forth with the color specialist regarding the violet dark brown color I chose. She said if I was looking for a full purple color coverage than I need to go to a hair salon but if I was looking for a purple hue than we could move forward with the color selection. I did tell her I was looking for a violet hue but was concerned with covering my grays. I specifically asked if covering my grays with the chosen color would be a problem she never replied. Then another email came saying that we could move forward with my color selection and once again I asked about the gray coverage, again no response.
I guess I should have know better. Now I have three tones in my hair dark brown, violet and gray.
Michele- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimberly R.
October 14, 2020
Did not cover grey adequately
POSTED BY:
Kimberly R.
October 14, 2020
I have been happy with esalon up to this order. I have had it in my hair less than two weeks and it had been washing out and all the very hair had shown through again.
I am saddened cause I have been so happy to this point.
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca K.
October 7, 2020
Back to salon
POSTED BY:
Rebecca K.
October 7, 2020
Over all nice color, dose not cover gray well. Will be heading back to salon.
Rebecca- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kathy K.
September 27, 2020
Gray coverage
POSTED BY:
Kathy K.
September 27, 2020
I have stubborn gray..especially in the finer strand . Gray coverage lasts 1 week
Kathy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Michele B.
September 14, 2020
Not a fan of the new hair color formula
POSTED BY:
Michele B.
September 14, 2020
I’ve used esalon to color my hair for years and have always been happy with the outcome, especially how soft, silky, and shiny my hair is afterwards. The new formula leaves my hair feeling rough, without the silliness and shine I’ve come to expect. I’m sorry to say this may be a deal breaker for me.
Michele- Thank you for reaching out to us here at eSalon! We are so sorry to hear our new color formula did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Elizabeth C.
September 8, 2020
Copper Red
POSTED BY:
Elizabeth C.
September 8, 2020
I found the color to be a bit too much copper red, lacking a bit of light brown and golden highlights. After I applied a light brown with golden highlights it is beautiful ! I am not quite certain how to explain the color to you. As it is now.. I have a coppery-brown with gold highlights. I appear to have fuller head of hair and not translucent at the hairline. As I will be having a Perm in 2 weeks I will not be requesting any color at this time.
Thank you for your help. Elizabeth P. Cain
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Bonnie G.
September 1, 2020
Coarse Hair
POSTED BY:
Bonnie G.
September 1, 2020
My hair is thick and coarse. Because of this I might need a bit more product and usually have to leave it on a bit longer. I am not sure if this is why I notice fading and the gray showing up sooner than usual.
I really like the color we have chosen and it looks great for a washing or two. I am going to continue with eSalon and experiment with putting more product around my temples and leaving it on longer.
Purchasing 2 kits for one treatment would be more expensive so I don’t know what I will do.
Bonnie- We’re sorry that you were unhappy with the results of your recent order. We value every client, and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection!
POSTED BY:
Vicky P.
August 31, 2020
Hair Color
POSTED BY:
Vicky P.
August 31, 2020
I really like the system but still working on perfecting the color!
Vicky- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Margaret D.
August 29, 2020
Works very well!
POSTED BY:
Margaret D.
August 29, 2020
Your product saved me from very long Snow White roots during this pandemic. It’s not difficult to use and I have very thick hair. Delivery is always on time. Instructions are clear.
I think it would be easier to apply to someone else - if you have a relative or friend and could do each other’s hair.
I have decided to stop using the product because the last time I somehow caught the end of the brush on the wall-mounted magnifying mirror that I must use to see anything up close and a small glob of dye ended up on the wall. Nothing I tried could remove the stain completely so I had to have the wall repainted.
But for people with better vision, it is a great product with very pleasing results.
Thank you.
Margaret.
Margaret- Thank you for the wonderful review. I am sorry to hear about your most recent experience coloring! We have reached out to you via email to see what we can do about remedying this situation. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! Keep an eye on your inbox for more details.
POSTED BY:
Kayla S.
August 26, 2020
color off
POSTED BY:
Kayla S.
August 26, 2020
so when i applied the color exactly how the instructions told me so, but when my hair was dry my roots were like 2 shades lighter then my roots but my hair felt very soft, i spoke to my colorist and they made my shade darker lets hope that helps
Kayla - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
janet G.
August 26, 2020
Color not desired
POSTED BY:
janet G.
August 26, 2020
I purchased this product twice. Honestly the formula dries out your hair. Hair look dull no shine and my hair became very brittle.
Janet- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Stephanie S.
August 25, 2020
Wanted to love it
POSTED BY:
Stephanie S.
August 25, 2020
I really wanted to love eSalon due to the custom color service, convenience and lower cost. Salons have been closed in CA since March and hairdressers are charging full price for preparing color for clients to apply at home. I have colored my hair myself on and off for many years now so applying the color wasn't an issue. I didn't like paying $120 for my color but missing all the pampering perks of being in the salon. After switching to eSalon, my hair started getting red/orange in color. Friends even asked if I had red hair! After lots of feedback to eSalon and at least 5 modifications in my base formula, it became clear to me that I could not reach the ashy hair color that I had before using eSalon and I was hoping to achieve so I am reverting back to the professional product from my stylist. My base color is around 80% gray and natural hair color is a medium, mousy brown. My skin tone is light olive.
Stephanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Cecilia J.
August 12, 2020
Still work in progress
POSTED BY:
Cecilia J.
August 12, 2020
To "start over" I pulled the old color out and then put in the new formula. It is not exactly what I was looking for but may be due to pulling color out first. I will stick with this for a bit and see what the growth and re-color bring. Thanks for the assistance in tweaking the color!
Cecilia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kathy M.
August 10, 2020
Easy to Use
POSTED BY:
Kathy M.
August 10, 2020
The ease of mixing and applying was great. The color needs more red.
Kathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Yvonne E.
July 22, 2020
Not received my color as promised
POSTED BY:
Yvonne E.
July 22, 2020
It has been over 3 weeks since the order was shipped, still no color
Very disappointed!
Yvonne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth C.
July 17, 2020
Sent wrong color for my hair
POSTED BY:
Elizabeth C.
July 17, 2020
I loved the first package sent. I have now used the 3rd order and my hair is now black. My color is red. I had a wedding to attend and now am at a salon trying to fix I wont be using this shit again.
Elizabeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wilma R.
July 13, 2020
Change hair color.
POSTED BY:
Wilma R.
July 13, 2020
I want to you know that the hair color that I chose was dark in my hair. Didn’t work well in my hair. I think I’ll go for a lighter color for my hair. I took long to apply the hair color, because of COVID-19 my hairdresser’s business was close. Now the business is open. I told my hairdresser to do new hair cut for me. Now my hair is shorter. Thank you for the service. As now I haven’t decided what color I want for my hair.
Wilma- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Pamela R.
July 11, 2020
Color Improvements a Dud!
POSTED BY:
Pamela R.
July 11, 2020
Hello Esalon
Just wanted to give some feedback on my most recent color experience with you! As you know I've been coloring my hair with your kits for a couple years now. My husband puts the color on for me and commented this time that it was kinda gooey. He said it didn't mix well and I thought maybe the heat during the shipping made it that way? I live in AZ. It arrived on the 10JUL and I got my mail each day. Just FYI. I kinda didn't pay much attention until I got in the shower to fill the container with water and lather it up in my hair. I looked in container and it was all gray and stuck in the container. It didn't mix up well with the water but I applied it anyway. Finished the rinse after lathering up for 2 min. Afterwards I looked in container again. It was all stuck in container at bottom and on sides. Not the typical caramel in color but a gray matter color. My hair isn't green or anything but not sure I like your improvements. I did take pictures of the bottom of bottle and on outside and you can see it in my pictures.
I have been a satisfied customer for awhile but not sure it will continue with this product enhancement you supposedly made.
Thanks and Hope to hear back from your team.
Sincerely,
Pamela Roark
Pamela - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals.
POSTED BY:
Sharon C.
July 6, 2020
Hair colour
POSTED BY:
Sharon C.
July 6, 2020
Love it. Matched to perfection. Wouldn't let me give it 5 stars. Site only letting 1 star annotations so *****
Sharon - We're so happy to hear that you're enjoying the Custom Color Kit! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Stacey S.
July 1, 2020
Not for me
POSTED BY:
Stacey S.
July 1, 2020
Lighter than I wanted and left my hair so dry! Even though I followed times, used conditioner, and followed all directions.
Stacey - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Adrienne P.
July 1, 2020
poor customer service
POSTED BY:
Adrienne P.
July 1, 2020
I'm writing this review on the customer service experience I had with esalon. I'm actually upset not to be able to use their products as they were very nice. I ordered my first product in May and was so happy with the results I signed up for the automatic plan. I received an email that my color was shipped June 17th & would receive updated shipping info 1-3 days later. When I did not, I reached out and was told "We are working very hard to ensure your order arrives as quickly and safely as possible. Due to a high volume of orders, carriers are experiencing difficulties updating their tracking information. We can confirm your order has been shipped on June 17, and should be delivered by July 1 latest. But please rest assured, your order can very well arrive anytime now. Unfortunately, delivery times are beyond our control as our carriers operate independently." I received an email June 30 asking "have you received your order." I found this odd since I was told July 1. As suggested by the email, I contacted customer service via the 1800 number. The woman was unapologetic after finding the last movement on my order was June 25th. So I said, I think I need to cancel my order. At this point she said ok, said I would receive an email and hung up. The email was minus the shipping - for an item I did not receive. So, I once again wrote customer service and explained the situation. Their response was, "Thank you for reaching out.
Unfortunately we do not refund for shipping you can see our return policy here.." When I explained I never received the product and would be forced to dispute with my CC and leave a review - he replied, "Thank you for your reply. Please proceed how you feel necessary." Thanks Shawn. I am.
Adrienne - We truly appreciate your feedback. We're so sorry you were unable to receive your last order. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cortney F.
June 28, 2020
Hot roots!
POSTED BY:
Cortney F.
June 28, 2020
Since the salons are closed I thought I would try to do cover my grays that are coming in. I get my hair dyed my natural medium brown color. When it grows out you can only see the new grays because my stylist matches my color so, so perfectly. I worried that the eSalon color might come out too dark, if anything, but I wanted to get rid of my grays. I followed the instructions and I ended up with hot roots. I have an inch of light copper brown roots and don’t get it. You get can get hot roots when lightning your hair. I had them once when using box dye to lighten my hair years ago but I am not lighting my hair these days. I sent in a picture and detailed message. I turned off my subscription and they haven’t responded yet and if they do, I won’t accept a new formula to fix my hair. I’m sure there are happy customers who ended up loving their color, but I am not one of them. I will have to wait for my stylist to open up and she is will probably want to wring my neck.
On a positive note, the color is shiny and my hair doesn’t feel like straw as some of the other reviews stated.
Update: To the response team: No, nobody ever contacted me, the color expert didn’t ever reach out. I immediately sent in a ‘after’ picture and message and nobody contacted me. I turned off my subscription and that was that. Nobody ever gave me an explanation as to why my hair came out light brown with hot roots when I wanted a neutral medium brown, my natural color.
Chyral - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Suri H.
June 17, 2020
Didn't seem to work very well
POSTED BY:
Suri H.
June 17, 2020
I chose medium blonde, which seemed very accurate for my hair color, and copper tones, which I've always wanted to try. After finishing the whole process, you can barely see the copper at all and my hair looks lighter for some reason.
Suri - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Carla P.
June 15, 2020
Still see grey
POSTED BY:
Carla P.
June 15, 2020
I love how easy it was to dye my hair even though I started with the grey hair first 2 data later I could see some grey in the front. I would use the same color again but just leave it in longer than the instructions say
Carla- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
deborah L.
June 11, 2020
Does not cover gray
POSTED BY:
deborah L.
June 11, 2020
Product is very powerful smell ! For $30 I could go to a salon and get pampered with product that covers gray and not burning eyes and nose. Do not want any further product.
Deborah - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Karen R.
June 9, 2020
Nice condition
POSTED BY:
Karen R.
June 9, 2020
This product was easy to apply and I liked the smell! It left my hair in lovely condition but didn’t cover my grey hair at all well.
In a fortnight I was
back to square one again and you wouldn’t know I’d coloured my hair.
Karen R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christina W.
June 8, 2020
Little darker than expected but great product.
POSTED BY:
Christina W.
June 8, 2020
This is a little darker than I anticipated however this is a great product. It goes on easy, rinsed our easily and left my hair soft and undamaged. I will definitely keep using this company because I love this product.
Christina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer W.
June 3, 2020
Aaack!
POSTED BY:
Jennifer W.
June 3, 2020
I was so excited to get this shipment. I waited until I had sufficient time so I wouldn't need to rush. Loved the instructions and the sticker to post them on the mirror (and then in the shower). I appreciated the stain protector and wipe for afterwards (I didn't use the latter). I thought the color would be great.................but it's not! The grays around my face are still there, although maybe a little less noticeable and even though I was super diligent about applying the root color in the back, it's still a dark brown..........and the red is what many OTC kits refer to as Copper Penny! It's hideous and I hate it. The overall color coverage is only meh......and I followed the instructions to the letter. Needless to say, I'm very disappointed and probably won't purchase this again. Unless the coverage lasts more than two weeks (the gray coverage is already not great), I definitely won't purchase again OR recommend to others.
Jennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rebeca B.
June 3, 2020
Shipping date is not accurate
POSTED BY:
Rebeca B.
June 3, 2020
I am new using this company. I used to pay a lot of money on hair salons so when I heard and researched esalon I gave them a try. My first order came perfect and I have to say I really love it. After receiving my first order I scheduled my plan with shipping date June 1st. Since I didn't heard nothing about shipping status I sent an email and the response was that shipment takes 7-10 days, they charged my credit card on June 1st, but I need to wait almost 2 weeks for my order. I color my roots every 4 weeks and I was expecting to receive my order on time (like 3 days after my shipping date) but that would not happen. My roots are due for color and I am so dissapointed with this company. If I had known this, I would have scheduled an earlier shipping date. If this is how customer service is on this company, I will have to change to another company.
Rebeca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer M.
June 3, 2020
Good color but not what I wanted
POSTED BY:
Jennifer M.
June 3, 2020
Hair colors are good. I started with brown without the cooper look. I got great results then I wanted to go light brown to dirty blonde but got a cooper looking reddish instead. Color looks good but i wanted dirty blonde
Jennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Agnes S.
June 1, 2020
I ask lighter color
POSTED BY:
Agnes S.
June 1, 2020
She send me what I used and I was asking lighter than what I use.
Agnes- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer S.
May 30, 2020
application brush
POSTED BY:
Jennifer S.
May 30, 2020
I am happy with the color. Coverage of my gray roots is effective and I think the color is nice. However, I did not receive an application brush with my last purchase, despite providing feedback indicating that I use the brush with the bottle to apply the color. The brush is a small thing that makes a big difference with the ease and quality of the dye application.
Jennifer - We truly apologize about any confusion. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Renee W.
May 19, 2020
More gray coverage
POSTED BY:
Renee W.
May 19, 2020
I would first recommend ordering your color a couple weeks before you want to color your hair. It took longer than expected getting my color. The root coverage I would give it a fair as I still had grey showing after I was done coloring my hair. The root color was not close to what I wanted. The rest of the hair color was a nice color and I am happy with that. Instructions were easy to follow and the packaging was very impressive.
Renee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stacey H.
May 15, 2020
Didn’t get what I wanted
POSTED BY:
Stacey H.
May 15, 2020
I was really excited to try out eSalon during the quarantine. I have been wanting to lighten my hair, but scared to do something dramatic. I thought using a dye might do the trick to lighten my hair one or two shades (natural dark brown hair). I honestly don’t know what I’m doing, and always prefer to go to a professional. I thought eSalon would do for now since they do a custom color, look at your pictures, and “listen” to what you want. The quiz was great, along with their customer service. The process of dying my hair was easy, and I followed the directions to the T. They say that the directions are tailored to your needs, but that wasn’t the case for me. My roots lightened but everything else stayed exactly the same. My directions were for somebody that had gray hair (I have none), which I thought was strange at first, but because their website said that the directions are specific to each customer, I thought I should follow them. In my comment when submitting the order, I specifically said I had no experience in haircolor and would appreciate their input in what I wanted to accomplish with my hair. Apparently they didn’t really take it into consideration. In the end, I wasn’t satisfied and won’t be ordering from them again.
Stacey- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura B.
May 14, 2020
Did you even adjust my formula at all based on my prior feedback?
POSTED BY:
Laura B.
May 14, 2020
I now have orange roots and will need to wear a hat for weeks. Thanks a lot.
Laura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rosie O.
May 13, 2020
Delayed transaction
POSTED BY:
Rosie O.
May 13, 2020
When first time ordering and receiving a suggested color, I disliked it. I requested my initial color which supposed to receive with no charge. This took about a month to arrive and still got charged for it. By now, I will be having my third try and I’m pleased with the results.
Rosie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristin T.
May 7, 2020
rash
POSTED BY:
Kristin T.
May 7, 2020
This is the second time I have used the color and the results are amazing. Great coverage and color , however this time I did not do any allergy test and i broke out in a horrible weltlike blisters on my neck hair line. This was 48 hours after application. Will I be able to use this product again???
Kristin- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hope B.
May 6, 2020
Lasted 2 days
POSTED BY:
Hope B.
May 6, 2020
I colored my hair and it lasted 2 days. It washed out and now I have orange and yellow hair again. I am trying to get the color reformulated. I will try it one more time.
Hope- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marilyn L.
May 6, 2020
Poor gray coverage, color too dark.
POSTED BY:
Marilyn L.
May 6, 2020
I used your product as directed. Immediately after coloring, my gray was covered. But within 3 days the color on the gray around my face was GONE! I hadn't even washed my hair yet.
Marilyn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole G.
May 1, 2020
Horrible experience, poor customer service, and a total scam
POSTED BY:
Nicole G.
May 1, 2020
So I'm pretty experienced at dying my own hair I saw an ad for eSalon I figured it couldn't be riskier then boxed dye so I gave it a shot.
My hair is naturally light brown/dark blonde and I hadn't dyed my hair in a LONG time so that was the shade I was at when this adventure started. I selected my desired shade as a light to medium cool blonde. Things arrived in a timely manner. I followed the directions to the letter. My hair was minimally lightened (maybe by one shade) and SUPER brassy. Considering I indicated I wanted a cool blonde, this was unacceptable. I notified esalon and they responded by giving me a credit for my next color and sending me a toner to help with the brassiness. I have never had this happen with a toner before but it didn't just decrease the brassiness but it also darkened the overall shade of my hair. So now my hair is more or less back to its natural color except with lingering brassy undertones (which I still hate).
When it was time for my next color shipment I uploaded new pictures of my hair so they could see the current shade and indicated I wanted the color to be lighter and cooler (like the color I had originally selected). In the comments section I outlined the whole situation up to this point including the lingering brassiness and the darkening effects of the toner. After my new color was formulated and it was too late to cancel it I get an email from my "stylist" stating that the color can't be lightened because color can't lift color (duh) but if I want my hair lighter I would be a "great candidate" for their lightening set and that I could purchase that from their website.
So at this point the scam is clear to me. You mess up peoples hair and then try to sell them expensive products to fix it. It’s shameful.
Nicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jody O.
April 23, 2020
Dried my hair out
POSTED BY:
Jody O.
April 23, 2020
Color was excellent and covered my gray. Dried out my hair :(
Jody O. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bree M.
April 23, 2020
A step back
POSTED BY:
Bree M.
April 23, 2020
I messaged the stylist to let them know I was looking for ash brown hair. I have previously lightened hair all over, and i was worried about it not being ashy.
She said she would have my do a colorfill, and then apply a Demi permanent color on top.
The color fill was golden, but the second color (medium brown) that I applied just emphasized all the of RED tones.
So much work was done to get my hair light enough so that it could be ashy. And untilamtely I ended up with what I had before I lighted my hair!! Orange hair that looks kinda brown in certain lighting, but straight up orange in natural light.
And now I don’t even know if it can be taken to a ashy brown from the point it’s at now.
Bree M. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine C
April 17, 2020
Medium blonde roots turned orange.
POSTED BY:
Christine C
April 17, 2020
I'm so glad I did a test strand. I have naturally medium blonde roots. I ordered a neutral light blond colour. So I took a test strand, as I'm super nervous as I always get my hair done at a salon. But with the times being what they are...I thought I'd give it a try. So, I mixed the colour and developer as instructed for a test strand. Waited the 30 mins then put the extra through to ends and waited 2 more mins. Then rinsed, then shampooed and dried using a hair dryer and voila orange roots on the test strand. Soooooo glad I did a test strand. Not doing my whole head. You'd think the stylist who mixed my product would have accounted for this. Not happy at all. Money completely wasted. Just thrown product in the garbage. Guess I'll be waiting to go to a salon when they open again.
Christine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Johonnah B.
April 13, 2020
Complete Disappointment.
POSTED BY:
Johonnah B.
April 13, 2020
Been a while since I’ve colored my hair, but before I let it go natural, I always used regular red colored boxed hair dye straight from the drug store. Never had any issues color wise. After noticing a few grays, I decided to go back to red. Found E Salon and decided I’d give it a go. I answered the initial questions, picked my desired color, waited TWO WEEKS for my order to get here, then followed the application directions perfectly. When I glanced at my “color blend”, I immediately had doubts because I noticed the blend was mostly “light brown”, when I definitely picked a “red” desired shade. But I spent the next hour and a half dyeing, rinsing, drying and styling anyway. Completely dissatisfied. Totally disappointed. Hate that I put my hair through the stress of coloring and it is not even close to the color I picked.
Johonnah B. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can help you with!
POSTED BY:
Mandy M.
April 6, 2020
Good product
POSTED BY:
Mandy M.
April 6, 2020
It went on well. Easy do to. Didn’t keep my gray covered for long though.
Mandy M. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tammy S.
April 5, 2020
Root color
POSTED BY:
Tammy S.
April 5, 2020
After all was said and done my roots were much lighter than the rest of my hair.
Tammy S. - Thank you for sharing your feedback with us! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if you have any questions, we're always her to help!
POSTED BY:
Emily D.
April 3, 2020
Easy application but my hair looks the same!
POSTED BY:
Emily D.
April 3, 2020
I have light medium brown hair and ordered the medium ash brown because it seemed fairly dark in the photo. I applied the colour and left it on as directed, but it looked exactly the same afterward.
The product itself comes in great packaging and is easy to use. I loved getting two sets of glove, and the brush.
Emily D. - We truly appreciate your feedback. Upon reviewing your profile, we see that your colorist has already helped you with this matter. Please let us know if there is anything else we can help you with!
POSTED BY:
Maggie O.
March 29, 2020
Did not work
POSTED BY:
Maggie O.
March 29, 2020
I was going for a full blonde but my roots turned orange and the rest of hair stayed the same. I really liked the shampoo and the conditioner though.
Maggie O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Erin T.
March 7, 2020
No gray coverage.
POSTED BY:
Erin T.
March 7, 2020
I applied my latest color on 2/17/20, and can already see grays reappearing.
Erin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tiffani M.
March 5, 2020
It didn’t do much
POSTED BY:
Tiffani M.
March 5, 2020
My hair looks just like it did prior to coloring, brassiness and all. I followed the instructions as well as the video for grays. Hopefully next time.
Tiffani- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Robin M.
March 4, 2020
Cannot get rid of the red!
POSTED BY:
Robin M.
March 4, 2020
I am now using 100% neutral Dark Blonde and it is still red! I am done!
Robin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ROLF B.
February 27, 2020
COLOR GRABS/STAYS BETTER/DOESN'T WASH OUT AFTER 1-2 WASHINGS......
POSTED BY:
ROLF B.
February 27, 2020
BUT I HAD A DELAYED, SEVERE ITCHING THAT STARTED ON DAY 1 AND GOT WORSE, LEADING TO SORES ON MY HEAD, FACE AND RIGHT EAR. I USUALLY HAVE PROFESSIONAL COLOR USING 40 VOLUME WHICH WASHES AWAY AND THIS COLOR STAYS PUT. THE COLOR IS BEAUTIFUL. I WISH I COULD CONTINUE USING IT BUT FOR SOME REASON I GOT SORES ON MY EARS & HEAD.
Rolf - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lauren H.
February 22, 2020
Made my hair fall out!!!
POSTED BY:
Lauren H.
February 22, 2020
I used this product consistently every 8 - 10 weeks and loved the color and what the color faded into as well. That is why I used it for THREE years! Then I discovered chunks of new growth hair! I had thought it seemed in lost an excessive amount of hair with every coloring and now I had proof! I am on no medications and have no hormone imbalances. This color treatment caused hair loss! I haven't colored my hair for 13 months now and am still dealing with new growth hair. So annoying.... if you've ever had a baby you know what I'm talking about; that stage when all the hair grows back that you lost durong pregnancy. Except I'll be dealing with this for years bc I colired my hair, not for 9 months, but for THREE years! Ugh
Lauren - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Mary B.
February 13, 2020
My hair was fried afterwards
POSTED BY:
Mary B.
February 13, 2020
I have colored my hair several times with this formula and had experienced some dryness afterwards but nothing major. This time my hair was fried afterwards and it took several hair masks to repair the damage. Even still, my hair feels more brittle and less healthy than before I colored it.
Mary - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
Tina - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie R.
February 5, 2020
My hair feels dried out
POSTED BY:
Stephanie R.
February 5, 2020
I colored my hair 10 days ago and the color is lighter than I expected and my hair felt like straw after I did it. He I am 10 days later using my color care hydrating hair products and while it's not as dry it's still feeling very processed. I've never had a color do this.
Stephanie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Samantha P.
February 1, 2020
Not the color I wanted at all:’(
POSTED BY:
Samantha P.
February 1, 2020
I really was so excited to try out this dye!! I’ve been using box dye, and I like the color of the one I’ve been using, but I don’t like the damage and I feel like it doesn’t last as long. I thought this would give me better results. I followed all of the instructions completely, but I’ve spent my whole morning in tears because my hair looks nothing at all like what I expected. I wanted a cool toned auburn shade, but instead I got a fiery red shade with brownish roots. I really really hate the way I look, and I don’t know how or why I got this color when it was not at all what I chose. I’m really disappointed, and I don’t know what to do to fix my hair- cancelled plans because I don’t want to go out with this color:(
Samantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Iesha R.
February 1, 2020
Easy Process, but my hair didn’t take the color
POSTED BY:
Iesha R.
February 1, 2020
The process and instructions are amazing!! Definitely easy to follow and it’s fool proof. I just unfortunately have super dark hair, so there was just no difference in the color at all. I knew there was a risk with the purple undertones, but I was hoping they’d show a little in the sun and unfortunately it’s just dark brown. It was worth a try tho!!
Iesha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lisa L.
January 17, 2020
Fades fast
POSTED BY:
Lisa L.
January 17, 2020
Fades fast but still healthier for hair and cheaper than going to the salon.
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen M.
January 3, 2020
Color doesn't cover gray roots
POSTED BY:
Karen M.
January 3, 2020
The dye is watery and doesn't stain your skin so how can it color your gray roots!
Karen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jody D.
January 2, 2020
Dark blond unfortunately turned orange
POSTED BY:
Jody D.
January 2, 2020
There are so many great things about this company and wish i could give 5stars to eSalon. After following directions precisely with both a custom color and an eSalon highlight /light set, my dark blond hair turned nearly orange. I called eSalon and received polite and professional help over the phone listening to my problem, as well as quick action on their part sending out a toner rinse via Fedex; however obviously that couldn't really correct the damage that had been done. I wore a baseball cap for a week, used the toning rinse that eSalon sent right away but it made little if any change to damaged orange hair. I ultimately went to a salon and had a color correction done for over $100 :(. I learned a lot from this experience: that in my case (speaking for myself only), mail order color just is too risky for my highlighted/lowlighted dark blond hair with grey peeking through. If I had one color that I could easily order I'd surely have had more luck, but in my case, my hair has never looked worse sadly and I cannot risk it again.
Jody - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color and Light Set. We're always looking to improve our service and products, and truly value everything our clients say. However we're happy to know you have already worked with one of our Color Experts to discuss your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dianne S.
December 24, 2019
Highlights
POSTED BY:
Dianne S.
December 24, 2019
I have very thin hair, as do most natural blonds, I followed the directions provided and ended up with all of my hair on the outside highlighted. I had explained to my 1st colorist my highly rated, as one of the best colorist in San Francisco always used a cap to pull my hair through. He moved to Hawaii😥. For some reason my colorists changed with esalon and the info was not passed on. My instructions were to use a brush, with 3 1" pieces highlighted on each side! That was a lot of my hair! I trusted they knew what they were doing with the instructions delivered. I have recieved another box of color and am afraid to use it. Also I was supposed to get hair clips with order but they were not included.
Dianne - Thank you for reaching out to us here at eSalon! We are so sorry to hear Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Becca E.
December 11, 2019
Eggplant
POSTED BY:
Becca E.
December 11, 2019
I needed a lot of help with my hair due to the bleached ends, needed to change some choices i made and went with what was advised to me. My hair is much darker then i anticipated but after a few days i do like it. It’s what i needed, a change. I’m trying to figure out what it is i actually want or if this is it. Shall find out.
Becca E. - Thank you for your feedback! We are so happy to hear you are loving your personalized hair color. Nothing makes us happier than hearing we were able to make your Hair Goals a reality. Keep an eye on your inbox for more details.
POSTED BY:
patricia K.
December 7, 2019
Disappointed by product and not happy I had to wait for order.
POSTED BY:
patricia K.
December 7, 2019
I followed the company's instructions, except I left the hair dye on for more than 30 minutes, because it was not coloring the grey roots. The roots and 2" down turned a light golden to a white. Grey I guess was gone. I normally dont use the shampoo or conditioner, because a career hair salon person told me it strips the hair of color, when you use it and guarantees the company you purchased it from to stay in business when you have to buy more. But your cleaning hair products were awesome!! It made my hair so soft. I might order that shampoo and condition in the future, but cancel any coloring. Thank You
Patricia K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! Your eSalon Team
POSTED BY:
Julie S.
October 19, 2019
Product great, colour way off
POSTED BY:
Julie S.
October 19, 2019
I selected a dark ash brown. Did roots only exactly as instructed and I now have a nice obvious root line that is what I’d call medium auburn. Very red tones, nothing ashy at all and substantially lighter than my hair.
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Breanne M.
October 1, 2019
Meh...
POSTED BY:
Breanne M.
October 1, 2019
It was ok. I told the stylist that I did not want a coppery blonde color. I told her I was afraid of my hair turnung brassy. I even told her if she thought any of those things would happen that I would prefer to go darker instead. She assured me it wouldn't, but it did. My hair was a copper blonde. I even spend the extra money on the neutralizing treatment . It was fine. It covered up most of the grey starting to peek through and had I had a different color my experience might have been better. It was easy enough to do myself but I will not be ordering again. I had several chats with my color expert, sent some pictures and still came out with a hair color I was very unhappy with.
Breanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Teresa G.
September 28, 2019
Incredibly drying
POSTED BY:
Teresa G.
September 28, 2019
I have never had any color--salon, box, or Sally's brands---dry my hair out the way the eSalon color did. It was like straw after coloring it. I followed the instructions precisely, and conditioned it well after. The color looked okay, had dimension, but was warmer than I had requested. My hairstylist couldn't believe the condition of my hair---I've been seeing her for years, and she had never seen it so dried out. I also didn't hear back from my eSalon stylist when I messaged her about my color, prior to it being shipped. I wanted cool blonde. When you get it, you don't even know what level blonde you have gotten, or if it is red, golden, ash, etc. I just know it wasn't what I wanted and it dried my hair out horribly.
Teresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Crystal B.
September 17, 2019
I like it; but wanted it lighter.
POSTED BY:
Crystal B.
September 17, 2019
I like it; but wanted it lighter. I love that it doesn't damage my hair much and that it makes it shiny.
Crystal - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Rhonda Y.
September 17, 2019
Great product
POSTED BY:
Rhonda Y.
September 17, 2019
I do like this color system. I’m just having some trouble getting the exact color I want, but I think that is just me, I have a lot of gray and have been highlighting for years, at first the color was just too dark, but my hair did feel healthier. I’m working with my colorist to get the right color still.
Rhonda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
donna S.
September 5, 2019
Color
POSTED BY:
donna S.
September 5, 2019
I love e salon color kit it comes with complete directions so you caint mess up I like having one for my roots then another for my ends I end up with almost like subtle hi-lights my hair always feels fuller afterwards
Donna - We're so happy to hear that you're enjoying your Custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Chandra d
August 28, 2019
Hot roots
POSTED BY:
Chandra d
August 28, 2019
I have hot Roots my hair is two very different colors. No shine looks dull
Chandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
kimm G.
August 27, 2019
why...
POSTED BY:
kimm G.
August 27, 2019
i have been coloring my hair for 25 plus years .. and never had it turned out feeling like straw... always soft silky shiny ...
Kimm - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Catherine M.
August 10, 2019
Mix was a bit off
POSTED BY:
Catherine M.
August 10, 2019
I absolutely love the way the hair color makes my hair feel. It feels super healthy, looks shiny and I love that aspect. That being said the initial color swatch I clicked on said violet and there was no violet in my initial mix. Lots of mahogany though, and my hair takes to red really easily so it’s very red. My stylist consulted with me and we altered the color a bit so it has some violet undertones now but it’s still way too red. After a few washes, after my second batch of color, a lot of the violet undertones have disappeared and we’re back to the mahogany. I’m really not crazy about mahogany.
Catherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will reach out to you to resolve this. We appreciate you reaching out!
POSTED BY:
Chrissie V.
August 6, 2019
Extremely dry, brassy
POSTED BY:
Chrissie V.
August 6, 2019
I’ve been use eSalon for over 2 years and have always been satisfied. I’ve noticed the last two times I’ve dyed my hair how dry and brassy it becomes. I dyed my hair almost a week after I received my last shipment. I noticed right away my hair was really dry. 4 weeks later and it’s really brassy red. I’m normally very satisfied with my hair color but my hair feels like straw and I’m not using anything different on my hair to make it so. I’ve even tried a hair mask and it’s still very brittle.
Chrissie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Brooke W.
August 3, 2019
Great at first, but...
POSTED BY:
Brooke W.
August 3, 2019
I had been dying my hair blonde for years and was getting tired of seeing too much red near my roots that contrasted my length which had no red. I decided that it was time to go darker to try and get rid of the red and get my hair closer to its natural color. I was super psyched with the results after coloring my hair with eSalons light/medium ash brown. Not all, but most of the red in my hair was neutralized and it was a super flattering soft shade of ash brown. After less than two weeks, however, most of the color has washed completely out of my hair exposing more red in my roots. I think the most disappointing thing is seeing the length of my hair lose most of the new color and reverting back to its previous blonde color.
Keep in mind that I only wash my hair every three days or so using a good brand of shampoo/conditioner that's sulfate-free and specifically for color-treated hair. Not only that, but I also use eSalon's Tint Rinse two times a week as well as their Universal Leave-In every time I wash my hair, and their Weekly Retreat once a week. I also don't use any sort of styling product in my hair.
Being someone who has struggled with getting their hair color where they want it for a long time, I'm pretty disappointed as I don't like the idea of having to do all-over color every time I color my hair and paying over $25 each time.
Brooke - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jeanette H.
July 23, 2019
Think your product is good but. . .
POSTED BY:
Jeanette H.
July 23, 2019
I liked this product from the start. My hair was soft and silky after I colored it. It didn't work for me or there was not a clear communication about how I wanted it colored. It covered the gray, but The roots were always black and the lengths were a nice maroon red. I kept asking for it all to turn out the reddish color, but it never did. I tried to color my hair four times with the product, calling and talking to a consultant each time to see if we could adjust the root color. Now I have my daughter's wedding and I really want to have my hair all the same color. I will need to go to a salon (which I didn't want to do). Makes me sad that I couldn't make this work for me.
Jeanette- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
mary C.
July 16, 2019
Issues w covering grey hair
POSTED BY:
mary C.
July 16, 2019
Hi thanks for your time reworking my custom color. Grey coverage an issue for me not sure if I need to be a shade lighter ? Typically color my hair “golden blonde” as most of my head is grey- this sides and my part are very noticeable between coloring. My experience is that Ash color does not jibe-turns my hair more dusky green -it’s a lot to ask but any suggestions are appreciated /thx
Mary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Helen E.
June 20, 2019
Only dyed it yesterday
POSTED BY:
Helen E.
June 20, 2019
My hair is long & black there was enough dye which was amazing usually I have to buy 2 , loved the 2 pairs of gloves the brush the barrier cream and the wipe for removing dye , it’s too early to tell if the grey roots will appear after a week as my old dye never seemed to stick to the grey my hair feels good , I’m happy with the results I will review it in a week & get back to you if my roots are still good.... 2 weeks on my grey roots are showing the colour seems to have come off the grey rather disappointed the price would buy me 4 boxes of my original sorry loved everything that came but for me it hasn’t worked out
Helen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Abena K.
June 10, 2019
Good but I may need to figure out the right colour for me
POSTED BY:
Abena K.
June 10, 2019
My hair feels great and I'm happy with all the little personal touches 🙂, it's just that my hair colour doesn't really look much different
I have never wrote a review this bad, but this is worth it! This product made my hair super staticy, and a weird color at the roots, and they say 100% satisfaction guaranteed, but they just want to give you a credit, to do it again! Hell No! Just please give me my money back, thank goodness I can wear a baseball cap at work!
Renee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tammi T.
May 30, 2019
Fades too quickly
POSTED BY:
Tammi T.
May 30, 2019
My hair always looks amazing for about a week, then my greys are already showing thru. I've used this product a few times, and it always lasts about a week or so before it fades out
Tammi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Carla P.
May 15, 2019
Hate this colour - so bland
POSTED BY:
Carla P.
May 15, 2019
Looking to change colour and working with Tammy for a new vibrant and vivid colour.
Carla- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shelby Arneson
May 9, 2019
Much better than store bought
POSTED BY:
Shelby Arneson
May 9, 2019
This product is awesome. I do need to tweak my color a bit as it came out too black red. I was looking for a dark brown Auburn burgundy red. It's kind of like it processed on my head but the mixture didn't mix well together, so I have some red spots and some black spots. I'll keep at it though. I've gone over a month and didn't need to use the root touch up. My grays are just now peeping out. If I have to go by trial and error it's worth it.
Shelby - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Debra L.
April 26, 2019
Color
POSTED BY:
Debra L.
April 26, 2019
My color was a little lighter than what I like. I requested a darker color so I will let you know how it turns out the next time.
Debra - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Patricia F.
April 25, 2019
Gray hair was nor covered as expected
POSTED BY:
Patricia F.
April 25, 2019
Roots were lighter than the rest of the hair. I love how soft the hair was after the treatment.
Not sure if I want to order it again since the main purpose was to cover gray hair.
Patricia- We’re so sorry to hear that you were disappointed by the results of your color application! Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa F.
April 17, 2019
Color wasn’t was I expected
POSTED BY:
Lisa F.
April 17, 2019
I had picked a blonde color. I had let my red hair color fade to hopefully aid in the change. I couldn’t wait to receive my package. I colored my hair and it’s more red and darker than I had started. The goal was to end up with a blonder lighter color for summer. My hair color looks more like fall.
Lisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Monique K.
April 1, 2019
No blue hue.
POSTED BY:
Monique K.
April 1, 2019
Love the way the hair dye makes my hair look and feel, though im still trying to get a blue black color and im still seeing redish brown undertones at the roots.
Monique- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sarah R.
March 25, 2019
Easy to use but with my second wash my hair has faded a lot
POSTED BY:
Sarah R.
March 25, 2019
If you talked to be this morning I would have given this product 5 stars however I have sinced washed my hair and the color faded a lot. In fact it’s a completely different color. The packaging is adorable and super easy to use. I have done my own hair in the past so dyeing it myself isn’t new to me. I was super excited to get the packaging. The small details like my name on the bottle,made this a cool experience. Very easy to follow instructions that I followed and I got the most beautiful hair color. Received many compliments, I dyed it on Friday and washed my hair today the first official time since I dyed my hair. I used color friendly shampoo and the tint I order. But when I went to blow dry my hair the color looked like it washed out now its faded out. No longer a rich mahogany copper. I’m super bummed. I don’t know how I feel I’m giving the hair tint another try but if that doesn’t help I don’t know what to do.
Sarah - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Beth T.
March 21, 2019
Mixed feelings
POSTED BY:
Beth T.
March 21, 2019
I’m going to give this another go.
I hated the dye, really hard to wash out- it took at least 4 washes to feel better. However, I really like the colour and dispite a sunny holiday the colour has not faded at all.
Beth- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Candace M.
March 12, 2019
Light Brown? Nit
POSTED BY:
Candace M.
March 12, 2019
I ordered light brown, got bright red. Still. Cute
Candace- Thank you for reaching out. We are so sorry for any confusion! It appears you selected our 5.64 Medium Brown Red Copper, which is a medium brown base with red and copper tones. We are happy to work with you to adjust to better suit your needs if we are able to. We will be reaching out shortly to discuss your color needs further.
POSTED BY:
Virginia R.
March 9, 2019
Color
POSTED BY:
Virginia R.
March 9, 2019
Color was great, did not like the texture of my hair once it dried, my hair looked fried. I have my ends cut every six weeks so it shouldn't have looked that way.
Virginia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We will be reaching out to discuss your color further. Please keep your eyes out for an email from us shortly!
POSTED BY:
Diana C.
March 7, 2019
Not impressed
POSTED BY:
Diana C.
March 7, 2019
I applied my haircolor step by step as directed. I even called to make sure about my application before I started. It took much longer than my normal color. I might as well have bought my usual drugstore color. I was expecting a wow change. It looks no different than it did before I colored. Dark brown. No red to it. Buy it again? Nope
Diana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan A.
March 2, 2019
It was lovely but not what I was looking for
POSTED BY:
Susan A.
March 2, 2019
The product was lovely. A little excessive in the packaging but I appreciated all the info. The shampoo and conditioner were wonderful. I left the dye product in for an extra length of time (having experience with my hair being hard to color). I wanted something subtle but at least noticeable. I got a lovely darker shade of my own color - no purple or rose violet in sight. Over the next few weeks only one person noticed that I had done something different to my hair.
Susan - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Karin M.
March 1, 2019
Color with highlights
POSTED BY:
Karin M.
March 1, 2019
I think the color will work with the addition of the highlights.
Karin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We hope to continue helping you find hair perfection!
POSTED BY:
Tammy H.
February 28, 2019
Wrong color
POSTED BY:
Tammy H.
February 28, 2019
My custom color was the same shade I was born with. It was supposed to be red and my hair was more brown. It does take to the hair well and really lasts.
Tammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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