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Inga - We're thrilled to hear that you're enjoying your hair color! We look forward to our next chance to delight you!
POSTED BY:
Antonella M.
March 10, 2016
Great quality color.
POSTED BY:
Antonella M.
March 10, 2016
I love the made for you color! This product "talks the talk and walks the walk". Is so great to tweak your color until you get the perfect shade you wanted, plus is a quality product that preserves the integrity of your hair, so it remains and LOOKS healthy. I am a very hands on person, and used to buy different shades at the store to mix and get what I wanted. Problem is, it seldom looked "just right", plus the condition of my hair was dry and damaged. Not with this product. Truly happy with it.
Antonella - We're thrilled to hear that you're enjoying your hair color! We look forward to our next opportunity to delight you!
POSTED BY:
Tiffany U.
February 27, 2025
Nice, but not the results I wanted
POSTED BY:
Tiffany U.
February 27, 2025
The packaging was eye catching and even fun to open. The instructions, which I followed to a T, were very clear and in easy-to-read print. The shampoo and conditioner had a pleasant smell. Everything was delightful until my hair dried, and I could see that the color was not the warm golden blond that I was hoping for and have obtained from other brands, but rather ash blond, or what we used to call "dishwater blond." I'm trying to find where in my online account to cancel. Not easy.
Hello Tiffany,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Hi Sarah! We are sorry to hear your color got an orange tint that hasn't faded. Please check your emails, we got back to you to help you.
POSTED BY:
Jenny M.
November 25, 2024
Lasts longer than drug store hair dye
POSTED BY:
Jenny M.
November 25, 2024
This hair dye lasts longer, more like saloon-dyed hair. I’m still struggling to get that just right color, though. I love the color about a week after I dye it!
Hello Jenny,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
LaJuan S.
October 23, 2024
The experience of having a professional colorist develop a salon experience but
POSTED BY:
LaJuan S.
October 23, 2024
The experience of a professional colorist helping you color your hair in the comforts of home giving you a salon look was awesome . I am giving it one star only because of the actual hair color itself. My hair came out very light and red on top where my grey is This occurred after each application. I only did 2 months but after second round my hair was still light and red . I hated my color so much. They did honor the free hair coloring as promised if one isn’t satisfied! . This is a great company , very helpful customer service. I Will update after my next hair session hopefully it will look great
LaJuan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We look forward to your future feedback.
POSTED BY:
Lyndsey F.
October 17, 2024
Great Coverage - Wrong colour
POSTED BY:
Lyndsey F.
October 17, 2024
I ordered auburn and it came out VERY red, no hint of brown or ginger, it was like a red from LIVE.
However the coverage is good and the product is nice to use, no nasty chemical smell and it washed out of my towel and tshirt right away without a trace.
Hi Lyndsey! We are sorry to hear the colour didn't come out as you expected. Please check your emails, we got back to you to help you further.
POSTED BY:
Tiffany C.
September 25, 2024
Good product
POSTED BY:
Tiffany C.
September 25, 2024
My order cam in a personalized box, which was a delightful added touch, the packaging is of good quality and products are nicely placed inside the box. I liked the low odor of the different products. Once applied & processed the color came out very nice, not as dark as I would of liked it, but a nice color non the less. What i was not impressed with was the grey coverage, there is a noticeable color difference where my grey hairs are (much lighter), it does not look horrible, just looks like I have streaks lol
Tiffany - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rachel N.
September 2, 2024
Faded
POSTED BY:
Rachel N.
September 2, 2024
I was surprised how fast my color faded. It faded faster than the color I’ve used on my hair for many years from the beauty supply store.
Rachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Charlotte S.
August 16, 2024
Semi-permanent color
POSTED BY:
Charlotte S.
August 16, 2024
Seems to be a permanent color.
Extended follow-up coloring.
Never faded out!
Gray showing at the root..
Color was also a tad darker than I would have liked.
Unsure where to go from here!
Any suggestion or advice is greatly appreciated!
Sincerely,
Charlotte Shehulski
Charlotte - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
ELOIZE N
August 6, 2024
Color
POSTED BY:
ELOIZE N
August 6, 2024
Hi,
The color I chose is not covering my gray hair. Is there a way you can do something about it. I love the ash brown, it’s not too hard on my face, but I need my grey hair covered. Thanks for your help.
Sincerely,
Eloize
Eloize - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Catherine N.
May 27, 2024
Doesn’t hold to roots mostly gray.
POSTED BY:
Catherine N.
May 27, 2024
I still have light roots and now even darker ends!! I no longer want to be using your product.
Catherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Christina M.
May 16, 2024
This stuff destroys my eyes hair and towels
POSTED BY:
Christina M.
May 16, 2024
My eyes stinging and bright read I have never experienced anything like this from hair products
Hello Sandy,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! (:
POSTED BY:
Vera T.
April 23, 2024
Too red
POSTED BY:
Vera T.
April 23, 2024
I have been so satisfied with my color so I dont know what happened. Came out very dark and very brassy red.
Hello Vera,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
.
April 18, 2024
Color and product
POSTED BY:
.
April 18, 2024
It’s lighter than the colour that I asked for and it made my hair very drier
Eloa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Paola M.
April 8, 2024
Wasn't the colour I want
POSTED BY:
Paola M.
April 8, 2024
I like the packaging and everything
Easy to apply
Wasn't the colour that I was expecting
And also after a week just disappear
Paola M. - Thank you for your feedback. We are so sorry to hear that we didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Barletta S
March 26, 2024
Adjusted color to tone the red.
POSTED BY:
Barletta S
March 26, 2024
I have just tried the new adjusted color. And am happy with the difference. Haven't applied the color lights yet, but will in the next couple days. Thank you for making the changes!I have washed it with your classic shampoo 4 times now and it keeps getting redder. I don't like it. My husband is calling me carrot top. I am nervous to try anything else.
Barletta - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charlene H.
February 29, 2024
I tried :(
POSTED BY:
Charlene H.
February 29, 2024
I have already received a reformulated kit. I'm not sure if your colorist is angry for me about choosing that color but as she said and quote " As mentioned it's very difficult to deposit Violet tones, without you visiting a salon for a bleach and fashion tone service."
Presently, my hair has reddish violet roots and black ends part now. It's looks awkward coz the roots look lighter!! I've colored my hair twice in a week. I had known It would look this way, I should have stayed with the first one. At least its all black!!
But hey we tried.
I followed the instructions properly. If the ends looked lighter it would have been a more expected outcome for me since my previous color was lighter, but yeah, I tried.
Kari - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Bonnie N.
December 21, 2023
GRAY
POSTED BY:
Bonnie N.
December 21, 2023
The product when I first started using it was amazing. I needed it to change at some point because it was getting to dark. When I asked for the color to lighten up a shade, the gray coverage stopped. The shade did lighten.
Bonnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sheila S.
December 18, 2023
Beautiful color just a bit brownish for me I like your first color u made me
POSTED BY:
Sheila S.
December 18, 2023
A little dark I like tha last color u made me plz send me that first color again on my next order but your product is ama,ING thnku
Sheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Monica M.
November 15, 2023
Package is complete!
POSTED BY:
Monica M.
November 15, 2023
This hair coloring package comes with everything you need. The custom bottles with your name on them are adorable. I was hoping by color would be darker, and it didn’t cover my white hair well. I followed instructions word per word and it burned my scalp on the top of my head. That being said, if you’re not covering white hairs and want to try a new color this kid would be great.
Monica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth A.
November 11, 2023
Keep track of your free order!!
POSTED BY:
Elizabeth A.
November 11, 2023
40 orders wow you would think someone would make sure I NEVER miss my free order but if they can get away with not sending you that free order they sure will so FYI make sure you keep track of your free order. I get emails saying next order free then I see the charge on my cc. Great product customer care 👎
Elizabeth - We never like to hear that our customers are unhappy with our service and we have reached out to you via email. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Natalie C.
October 21, 2023
Thank goodness I did a strand test
POSTED BY:
Natalie C.
October 21, 2023
Decided to do a strand test before coloring. Thank goodness I did! The color turned my hair more of an orange color. Certainly not any blonde, as it was supposed to.
Natalie - We apologize that you aren’t happy with your hair color outcome after trying the strand test. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Lauren A.
September 13, 2023
easy to use but didnt last
POSTED BY:
Lauren A.
September 13, 2023
i had grey hair exposed in 7 days but application was easy
Lauren - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Morgan B.
July 26, 2023
Need to adjust
POSTED BY:
Morgan B.
July 26, 2023
Realizing that I need to change the color so it blends better and my hair grows. One week in and I can already see a distinct difference.
Morgan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Nick S.
July 17, 2023
Colour was ok but affected hair.
POSTED BY:
Nick S.
July 17, 2023
I was sent an alternative colour that I didn't want but had the opportunity to have my original choice which arrived 1 day later. Just had a keratin treatment to smooth curls and ticked I'd had keratin but it's relaxed the treatment and some frizz has come back.
Hi Nick! We are sorry to hear that some frizz has come back after coloring your hair. Please check your emails, we just got back to you to help you further.
POSTED BY:
Dana S.
July 3, 2023
Not the colour I was going for
POSTED BY:
Dana S.
July 3, 2023
I registered for a medium blonde, and now I have red hair! I do love red hair, but it is not at all what I was expecting or going for. Looks like a professional hair salon is going to get my business after all!
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Phoylin V.
May 10, 2023
Beautiful customized color!
POSTED BY:
Phoylin V.
May 10, 2023
Beautiful color. Easy to use and instructions were great. The kit was so organized and well crafted. I didn’t quite make the 5 stars because I felt like it stripped some moisture out of my hair. The other reason is it didn’t cover my gray hairs, which was the entire reason I was coloring my hair.
Phoylin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Dawn D.
May 1, 2023
No Grey coverage
POSTED BY:
Dawn D.
May 1, 2023
This did not sadly cover my greys. 1 wash and my roots were showing!!
Dawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Heather T.
April 17, 2023
Disappointed VERY disappointed ☹️
POSTED BY:
Heather T.
April 17, 2023
My hair has been previously bleached and had a copper semi permanent color. Wanted to go more natural so decided a dark brown would be a nice change. Consulted with the color special via email several times about it. (Wanted to make sure because of my previously bleached hair) sent several photos as well. They say they customized a color especially for my needs to get desired results. NO not the case at all! 1st off My hair turned black with a greenish tint all over and my roots were almost 2 shades lighter. After 1st shampoo (3 days wearing a hat) a ton of color came out but it didn't fade gradually more like drastically into a dull greyish brown but in sunlight green tone and roots a completely different shade and tone. Awful. It's been 10 daysafter coloring my hair & 3 shampoos and nothing is going in my favor.
Was super excited cuz the reviews I read. Don't think the colorist knew what she was doing. Because I gave her detailed information on my wants and my hair type, ect.
NOT HAPPY
Heather - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Misty R.
April 13, 2023
Pulled Red 🥺
POSTED BY:
Misty R.
April 13, 2023
I recently had knee sx & unable to drive to my regular stylist. I wanted to go lighter blonde for spring/summer & provided a picture of my medium to dark blond hair color. I specifically told the stylist my hair tends to pull red so that would NOT happen & ordered what was recommended. Well, now I'm a strawberry blonde. Thankfully I had Olaplex on hand for strengthening & I can get into my regular stylist next week. 1 🌟 for $, fast delivery & ease of use.
Misty - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Michelle R.
April 6, 2023
Too dark
POSTED BY:
Michelle R.
April 6, 2023
I asked to neutralize red without going darker and now my hair is black. Thanks.
Michelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kimberly B.
March 26, 2023
My roots are still pulling a different color
POSTED BY:
Kimberly B.
March 26, 2023
My roots are still a different color. But l really like the color of the rest of my hair
Kimberly - Thanks so much for your feedback! We're so sorry to hear we haven't got it just right with your color. We would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Mrs Sam H.
March 23, 2023
Hated it
POSTED BY:
Mrs Sam H.
March 23, 2023
Applied exactly as directed. Roots were medium reddish. Rest of hair was dark reddish almost black. Used a color lift kit to remove color afterc3 days. Sitting here with gray roots and brown rest of hair at present. Deciding where I'm going from here
Mrs Sam - We’re so sorry to hear that you were disappointed by the results of your color application! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy A.
March 15, 2023
My natural hair came back
POSTED BY:
Wendy A.
March 15, 2023
My natural hair came back within 7 days, it’s the same procedure I have seen my cosmetologist sister do. And the local beauty supply is cheaper
Wendy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Kathy W.
March 10, 2023
Did Not Completely Cover
POSTED BY:
Kathy W.
March 10, 2023
The way my heart felt was amazing. The Color itself matched quite well. Problem is after my first wash I saw patches of grays and I can't pull my hair up once again without them being visible. Never had that problem out of Garnier Nutrees.
Kathy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Chelsea B.
March 8, 2023
One bottle
POSTED BY:
Chelsea B.
March 8, 2023
When I went through the questionnaire I was asked what type of hair I have. I have long, thick hair. It’s comical the amount of product I was shipped and when I’ve emailed about how little the product covered my hair, they sent a ends refresh. ??? Why even have the questionnaire..?
Chelsea - We’re so sorry to hear that you were disappointed by your most recent experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan H.
March 6, 2023
Hair color
POSTED BY:
Susan H.
March 6, 2023
I tried a color that your colorist suggested for me it came out very even but it’s wasn’t the color that I was trying to achieve .. but I will definitely try another color over all the products seems to be good not harsh on the hair ..
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kara W.
February 14, 2023
Almost
POSTED BY:
Kara W.
February 14, 2023
I loved the cost and ease of the hair color. It didn't take long from start to finish. The color was a little darker than my own and it didn't cover the gray as I hoped, but it could have been my application. Regardless, I will try it again
Kara - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Donna S.
February 11, 2023
1st time using this product
POSTED BY:
Donna S.
February 11, 2023
I followed the directions to a tee I even had my husband do the back section,and I am not sure about the color,it was suppose to be a med ash but it's more like a med light blondish color,still deciding if I want to continue with using this I signed up for 10 weeks so I have a little time left to decide...other then that I loved the packaging and the instructions were super simple to follow...
Donna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Sherrill W.
January 20, 2023
Custom color
POSTED BY:
Sherrill W.
January 20, 2023
The color was very good. First I tried the demi color dark blond to cover my platinum blond looked grate however the texture of my hair was not good after dying with the demi, the second time I used the demi it worked terrible did not cover my grays and my hair was very corse and dry no shine. eSolon where very helpful and sent me permanent color at no charge, I waited the full 4 weeks and applied it , The permanent color was not as harsh but still more drying then the store bought color permanent dye . Bottom line thier dye is to harsh for my hair. I only shampoo once a week and I take good care of my long hair. They were always helpful and responded to my questions,
Sherrill - We're so sorry to hear that you were unhappy with your most recent hair color experience. We have reached out to you via email to assist you further - please check your inbox for the next steps! We look forward to making this right.
POSTED BY:
Sally J.
January 17, 2023
Not happy with the service this time
POSTED BY:
Sally J.
January 17, 2023
I have always had good service and great colour. This time I'm not sure what happened but I wanted to go lighter in colour but only received one bottle of colour with the instructionsto fo roots.. Have tried sending messages but the answer is always - they will review for next time! Not what I wanted to hear. I want to use the colour I have but looks like I will have to use the high street this time! Maybe because this is a free one?
Today I decided to go to the pharmacy and purchase hair dye. My latest orders from esalons’ were not covering my grays lately. But I have to say that the other products like Schwarzkopf Professional BC Bonacure Hyaluronic Moisture Kick and Schwarzkopf Professional BC Bonacure Peptide Repair Rescue Sealed Ends were awesome.
ACSh - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Candice H.
January 7, 2023
Roots too light
POSTED BY:
Candice H.
January 7, 2023
This is the second time I’ve used this and my roots are still a lot lighter than the rest of my hair
Candice - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Nancy F.
December 14, 2022
So messy!
POSTED BY:
Nancy F.
December 14, 2022
I'm going back to my Schwartzkopf. Way less mess, same coverage, and hair feels much healthier with the Schwartzkopf.
Nancy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Hello Maryann - We’re truly sorry that your order has not arrived. Upon reviewing your tracking information, it looks like the order has been marked as delivered. We have reached out to you via email to see what we can do about remedying this situation. We look forward to your response.
POSTED BY:
Jac C.
December 4, 2022
Good product
POSTED BY:
Jac C.
December 4, 2022
Have used this hair colour three times now. I like the colour although it can look brassy, which I see I am advised to buy a top up colour to reduce - so much for individually personalised colouring! It is also rather light on after colour conditioner. On the first occasion I just used the one provided in the pack - not enough, I have to use more. Come on eSalon, step up to your own promises!
Hello Betty - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Anita C.
October 5, 2022
Not long lasting at all.
POSTED BY:
Anita C.
October 5, 2022
I applied only two days ago and I can see my grey roots already.it’s not long lasting at all. But quality is really good it did not scratch my scalp at all.
Hi Anita! We are sorry to hear that your coverage wasn't as expected. Please check your emails, we have emailed you to help you further.
POSTED BY:
Lisa V.
September 30, 2022
Hot Roots
POSTED BY:
Lisa V.
September 30, 2022
Despite sending in a detailed summary of my hair history, I have hot roots from using your product. I did really like the stain remover wipe, that is a fantastic product.
Lisa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Joy H.
September 26, 2022
ENDED UP WITH LIGHT BROWN AND GOLD HAIR
POSTED BY:
Joy H.
September 26, 2022
Waited for what seemed like an eternity for this color to arrive! So used it this morning. Not only did it not cut or color my gray, but it didn’t do anything for the blonde highlight remnants I had left. Do ur selves a favor, get your color done in a salon, where the stylist can actually show you the color and evaluate how your hair will grab the color.
Joy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Heather P.
September 17, 2022
Color was way darker than the first kit
POSTED BY:
Heather P.
September 17, 2022
I was extremely happy with my first custom color purchase.However,the next kit that arrived for me was far darker than the beautiful red I had first custom ordered.I haven't re ordered because I don't want to have to pay for wrong color product
Heather - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jacklyn W.
September 9, 2022
I’d give it zero stars if possible. Black dye turned my hair orange
POSTED BY:
Jacklyn W.
September 9, 2022
I was honestly so excited for my order to come!! I thought, FINALLY, an amazing blue black dye that won’t just wash out after 3 shampoos.
Wow. How incredibly wrong I was.
I’ve NEVER experienced Blue Black Hair Dye, bleaching my natural medium brown hair ORANGE.
The dye out of the bottle was such a gorgeous blue black tone and I had no doubt it would fully take with my hair, as I could see the beautiful black tones coming through.
I followed ALL the instructions to a t.
Washed the dye out as directed, and I go to the mirror expecting my hair/roots perfectly colored black. UNFORTUNATELY THIS WAS NOT THE CASE.
MY ROOTS WERE ORANGE. Almost as if I had used bleach.
I began brushing my hair out, and my husband couldn’t even believe how light my hair had turned.
My NATURAL color isn’t even this light, nor does it have an orange tint.
I honestly didn’t know it was possible for black dye to bleach ones hair, but thanks to ESalon, I now know, it is most definitely possible.
I’ve always had extremely healthy hair, but now I am absolutely Terrified to attempt covering up this god awful color.
I’m just dumbfounded. I’ve been dying my hair since 2006. This is the first time I actually cried when the towel came off my head.
I never write bad reviews, as I am in the service industry as well. I pride myself on giving positive feedback, but this, I couldn’t keep quiet about. even writing this review, all I can envision are my orange roots and nearly red/light brown hair and it makes me even more devastated.
Jacklyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lesa C.
September 2, 2022
Ruined my hair.
POSTED BY:
Lesa C.
September 2, 2022
My hair is naturally a mid brown that has a very golden tone. It had gotten a little too golden during the summer so I thought I’d dye it with a demi permanent ashy mid tone colour to neutralise the red/golden hue it had turned over summer. The colour I selected was mid ashy brown, my own colour but ashy not golden. Well....after using this dye my hair is black! All my natural tones and highlights are gone; it’s just a flat black. I truly looking like I’m wearing a cheap black Halloween wig! I’m absolutely mortified at how bad it looks. I’ve washed my hair about 10 times since dying it and each time the water runs dark brown but my hair remains black. I’ve a hair appointment next week to see if this can be fixed in any way. The only positive from using this dye is that it has convinced me to never dye my hair at home again.
Edit: Cecilia, I appreciate the swift reply and offer of credit to my account. But I won't be colouring my hair with your product again. After such a disastrous experience I'll stick to in salon dying in future.
Barbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Yonette A.
August 16, 2022
Room for improvement
POSTED BY:
Yonette A.
August 16, 2022
I used the product as prescribed and even left it in a bit longer but I still see some gray in stubborn areas. But absolutely more coverage of gray than the average hair color I’ve used. I may refresh my profile to get to the 100%
When I started using eSalon (a few years ago) the formulation was amazing. The color lasted fully between colorings. I usually didn't need to recolor for six weeks. Now I am barely getting four weeks, and gray roots show up after 2-3 weeks - and I do not wash my hair every day. Coming to the conclusion that this was a great product once, but I need to find something else.
Angela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Teresa D.
May 19, 2022
Over priced
POSTED BY:
Teresa D.
May 19, 2022
The service will continually raise the price once you are a customer
Teresa - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Misty W.
May 10, 2022
Did not cover my grays
POSTED BY:
Misty W.
May 10, 2022
I made note to my colorist specifically that gray coverage was the most important thing to me from this experience. My grays were not covered AT ALL! I waited to see at first (a week) was I just seeing blonde streaks instead of grays, and it’s definitely grays. No question about it.
Misty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melanie S.
February 21, 2022
No Different outcome than the one I was using
POSTED BY:
Melanie S.
February 21, 2022
I will stick with what I was using. Easier (only 10 minutes) and color is identical.
Melanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ella M.
February 3, 2022
The 20 volume is too strong for me, don’t ever send that again!
POSTED BY:
Ella M.
February 3, 2022
After I used it my hair fell out. My hair is just growing back slowly and I don’t need to color at this point!
Hi Ella, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lori A.
January 30, 2022
Not how I expected
POSTED BY:
Lori A.
January 30, 2022
Much lighter the the color I picked, its more brown the violet
Lori - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color!
POSTED BY:
Alice Brenda S.
January 25, 2022
Bye Curls Bye Shine. Hello damaged Dry Hair!
POSTED BY:
Alice Brenda S.
January 25, 2022
Upon receiving my hair color package, loved the packing and, instructions. It applies on thick and clings on. I left it for 1 hour due to my grey hair. I always comb my hair when dyeing , to my surprise m6 hair was tangled into a knot. Carefully I had to de tangled, my hair felt hard. Regardless how much conditioning I apply. Now I have no curls, no shine! Im applying raw coconut and Shea butter everyday for this hair color has made it look dry and straw like . Can’t stop crying. Horrible product!
Alice - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Cris P.
January 11, 2022
Paid extra for faster processing and still did not get in time
POSTED BY:
Cris P.
January 11, 2022
I was excited to get my color so I could do my hair before a work event. I ordered and paid $5 extra to expedite. I also answered that I needed the color asap in questionaire. Seven days later I was still waiting for the color which finally came too late for my event. When I sent an email to complain the lady that answered said I only paid to "process faster" but not ship faster. That would cost even more!! At a price thats already high for home color this really is beyond reasonable in my opinion. The email replies she sent were also condesending so I will not be buying from them again. Order a month ahead otherwise you probably will not get in time.
Chris - We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Angela E.
December 6, 2021
I was OK
POSTED BY:
Angela E.
December 6, 2021
What I'm looking for specifically are the all-over multi-colored facets that are in the entire color. I feel the directions that were sent to me were probably if someone was going for a more "ombre" look and that's not what I was going for. Now, the crown of my hair is much lighter than the rest of my hair, and I kinda feel it looks funny. As far as the color, I am definitely going for a more "golden" tone vs a red tone in the chocolate brown color and I still feel I have more of a red tone. :( I feel the chocolate color is spot on and more to my natural color. I don't really have any issues with gray although I'm 49. I just never really dyed my hair before.
Angela- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Cecily - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Clare K.
September 20, 2021
Colour not right
POSTED BY:
Clare K.
September 20, 2021
I still have been unable to get colour right. I am getting closer to being the dark brown I want. I love the condition this leaves hair in I just need to tweak colour I think.
Clare K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Beth B.
September 5, 2021
Not quite sure yet
POSTED BY:
Beth B.
September 5, 2021
This was my first time using eSalon. I had my hair professionally coloured at a salon and it didn't turn out how I wanted it (ash brown). When I signed up for esalon, it was recommended that I use a tint rinse to deposit colour back into my hair from the highlights I had. So I did that, turned my hair intensely orange, but I perservered to the actual colour application. Instructions were clear and easy to understand. Rinsing out in the shower made an absolute mess just to warn everyone! But anyway I did that then dried and styled my hair and it's just...meh. The colour is way way way darker than I wanted/hoped for, definitely not ash, more so dark brown. My hair just lacks dimension and looks blah. I'll wait and see how it fades our, but probably won't continue with my subscription.
Beth - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Keith I.
August 18, 2021
Orange
POSTED BY:
Keith I.
August 18, 2021
Colour did exactly what I didn't want it to do and my hear went Orange.
I mentioned this and they suggested a fix with a blue neutraliser which I agreed to and never heard anything afterwards.
Keith I. - We’re so sorry you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Yelena A.
August 9, 2021
Pink!!
POSTED BY:
Yelena A.
August 9, 2021
Instead of a slightly reddish medium blond, it is bright pink!!!!
So much work went into getting rid of it
Yelena - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Andrea T.
July 12, 2021
Disappointed
POSTED BY:
Andrea T.
July 12, 2021
I was so excited to get my new color. I have had trouble in the past with my grey hairs turning pink instead of auburn, so I thought I would give this a try. I followed the directions on top of already coloring my own hair fir the last 30+ years and it didn’t turn my grey hair pink but it barely covered my grey hair. I really hope we can get this figured out.
Andrea - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Joanne C.
June 21, 2021
DISAPPOINTED
POSTED BY:
Joanne C.
June 21, 2021
First of all, I really like how gentle the product feels on my hair-the color, and the shampoo and conditioner do not feel harsh at all. I also don't feel the need to add an extra intensified hair conditioner just because I've colored my hair. I changed the formula from a demi-permanent formula to a permanent one and changed the color (I thought)-requesting a little more gold and mahogany. I was hoping that it was going to be a darker and richer color. Instead it barely looked as though I had even colored my hair, except for the covering the gray (which is a good thing). However, I noticed that I was sent a 20 volume developer instead of 10 like the last time, which would have made it more rich and darker looking. And now, I am already showing gray roots sooner than I normally do. (which is normally early anyway)
Joanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anne L.
June 18, 2021
nice colour
POSTED BY:
Anne L.
June 18, 2021
my hair colour looked great and the shine and condition of my hair was amazion its just a lot to do what with mixing the left over stuff over stuff
Anne L. - Thanks so much for your feedback! We are so happy to hear that you are loving your customized eSalon color, and your smooth results! We have been in contact with you via email to discuss your next color application. Please keep an eye on your inbox for more details.
POSTED BY:
Tryingtostayblonde
May 23, 2021
MY FIRST TIME: "Custom" Blonde. SO DISAPPOINTED!!
POSTED BY:
Tryingtostayblonde
May 23, 2021
I decided to try eSalon because my daughter kept telling me about how harsh the "cheap" Revlon and/or Loreal haircolor I used was and how I would ruin my hair. So when I saw the ad and reviews for eSalon, it sounded perfect. Answering the questions with colorist (c
ompleting questionnaire) I explained that I needed to cover my white/gray roots, and came up with "Medium/Golden Blonde" which was the closest to my current hair color (or so I thought). I was so excited to think that I wouldn't have to keep changing brands and colors, trying to achieve a certain look. I was so sure I'd be doing this forever; I even Splurged and bought the Color Tools kit with the bowl, brush and hair clips. And I also, purchased the Protective Cape and the Hair Tint Rinse. What happened after carefully watching the videos and following the steps to color my roots was: My Gray hair turned out a dark, Reddish-Brown and my White hair is almost Orange! My husband had a good laugh and I cried. Not only is the color awful, but all of my hair feels So dry. I am honestly really shocked! I expected the results to be so much better. Especially the dry hair result, even with
the "cheap stuff " my hair feels
nice right after coloring. Obviously this is not the hair color for me. It breaks my heart. I was really counting on this working out.
Pamela - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Natalia J.
May 16, 2021
Left lots of yellow, not ashy blonde tones.
POSTED BY:
Natalia J.
May 16, 2021
This color turned out to be more sunshine yellow than ashy blonde. Most days it look like an egg yolk shade. Any tips?
Natalia - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Joline A.
May 14, 2021
Good price at first then was way more $.
POSTED BY:
Joline A.
May 14, 2021
Color faded fast, and didn’t cover grey for long at all. Like I said it’s a good price to lure you in then, way too expensive. Could never get the color right for me either. I just decided to have it professionally done, and I’m HAPPY with the color and everything! I’ll leave my coloring to the professionals. Cape and dye kit worked great... Oh and my hair was not shiny at all. Ordered twice, just to make sure it wasn’t something I did, but got same results.
Joline - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
jEAN L.
April 26, 2021
PRICE JUST KEEPS GOING UP!
POSTED BY:
jEAN L.
April 26, 2021
i LIKED THIS SYSTEM WHEN THE PRICE WAS REASONABLE - NOW IT SEEMS EVERY ORDER HAS A PRICE INCREASE. I CAN GET THE SAME COLOR COMMERCIALLY FOR ABOUT HALF THE COST AND ITS FINE - GOOD COLOR, LASTS JUST AS LONG, DONT HAVE TO PAY SHIPPING. I JUST DONT FEEL THIS IS THAT MUCH BETTER.
Jean - We’re truly sorry that our pricing did not meet your expectations. We take our clients' feedback to heart and continue to improve our products, services and costs each and every day. We hope to continue helping you find hair perfection!
Bonnie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy C.
March 29, 2021
Allergies
POSTED BY:
Wendy C.
March 29, 2021
Product is actually good I love the color result. I’ve got a bad rash with this hair color my ears and neck as well as my scalp is red and burning very bad.
Wendy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Nansea C.
March 21, 2021
1st KIT WAS GOOD, BUT NEEDED ADJUSTMENTS...
POSTED BY:
Nansea C.
March 21, 2021
I loved the idea of having my hair color customized to ME! Especially since I can't get the color and tones I love from an off the shelf product. The first kit I got wasn't exactly what I was looking for, but understand customizing is a process. After that, things didn't go so well, but I'm not going to share the pot holes in the road just yet as there's a possibility that eSalon may recover and help me after all. If you love the idea of color in a bottle with your name on it, than you'll love this. I will say the quality of product is good. I didn't wind up with straw hair. I do believe the add on products really add up making the orders pricey. If I wanted to extra tint and highlight, I may as well go to a salon, right. I hope eSalon can make this better and work for me. And if you're not getting what you asked for, SPEAK UP, it's your money. Take care, and stay safe. ~Nansea~
Nansea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Bobbi S.
March 21, 2021
Quantity of Solutions
POSTED BY:
Bobbi S.
March 21, 2021
My hair is very Fine and Thin, I only need about half the amount of product!
Bobbi - Thank you for your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Mandy W.
March 16, 2021
Too orange
POSTED BY:
Mandy W.
March 16, 2021
With every order I have specifically stated I do not want any orange in my hair and with each order so far it has turned out orange instead of brunette. I will give it one more try and then I am giving up and going back to the salon. On the plus side, it is easy to use and my hair seems soft and healthy.
Mandy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Claire R.
March 10, 2021
Jury’s still out for me
POSTED BY:
Claire R.
March 10, 2021
The process of applying the colour was straightforward and instructions easy to follow. The product came beautifully packaged. Initially I was pleased with the colour but felt after a few days the grey coverage of my roots faded very quickly. I asked for advice on Whether I should use the remaining root colour on my hair again but still wait on the response. I will try again on my second colour before deciding if I will continue using this service. I am new to dying my hair so need to make sure first before changing to another type or brand.
Claire- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Cherie B.
February 13, 2021
Love the color, but I've lost so much hair
POSTED BY:
Cherie B.
February 13, 2021
The color couldn't be more perfect and it makes me sad to have to give it up, but I've had significant hair loss from using the color and other esalon products. The first time I colored my hair I was pulling out chunks of hair and thought I'd left it on too long so it must have been my fault, so I continued to use it and every time I lose more hair. My forehead now has a noticeable line where I've lost about 1/2 inch of my hairline and my hair is noticeably thinner. I've never had this happen with color and it makes me sad, because the color was perfect, but I'd prefer not to have to wear a wig, which is where this is now heading.
Cherie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Gill H.
February 7, 2021
Disappointing
POSTED BY:
Gill H.
February 7, 2021
During lockdowns 1 and 2 I've used off the shelf colour while not being able to go to a salon. I wanted to try and lift the colour from the dark, vibrant red, closer to ginger, copper or orange that I've had at the salon.
I selected a colour that should have been dark blonde/copper and put a note to say what I was aiming for, I also included photos of my current hair colour.
Have just used my Esalon delivery and it is basically exactly the same colour as I already had. So I've paid 3x the price for the same result I could have had with off the shelf. All that has happened is my roots are now covered.
It was also quite a complex process to apply the colour, segmenting hair, doing roots then using different colour for rest of hair, and taking the bottle into the shower. It was messy - with red dye my shower looked like a murder scene. And the dye was incredibly strongly smelling, my eyes were streaming even with a window open. And my hair now feels quite dry and doesn't have the high shine I get when it is coloured at the salon or using the off the shelf dye.
Generally disappointed that something promising so much didn't deliver.
The sticker for the instructions is a good idea though and helpful to have two sets of gloves.
Gill H. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jendi E.
January 28, 2021
Surprised!!
POSTED BY:
Jendi E.
January 28, 2021
I really like this product a lot more than I thought! I’m going on today to make my color a little darker, however this is no fault of Esalon. I had my hair highlighted before I first started this.
My only concern is that this last time I did my hair I noticed some irritation burning feeling as my scalp is very sensitive. And my scalp itched from being so dry fir a couple weeks after
Hoping I won’t have to stop due to this issue.
But willing to try again & we’ll see with this next try. If it happens again I’ll have to stop and go back to the hair dresser😕
Otherwise, I’d definitely rate this a 4 star possibly 5 stars as I absolutely LOVED IT AFTER MY FIRST TRY ❤️
Jendi - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Pamela M.
January 27, 2021
This is a good product
POSTED BY:
Pamela M.
January 27, 2021
I enjoyed my first 3 and then decided to change color to a little darker. They are very easy to work with.
Pamela - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
POSTED BY:
Kristen D.
January 25, 2021
Did nothing.
POSTED BY:
Kristen D.
January 25, 2021
So I uploaded pictures of what I wanted. The esalon gal told me they would have me do a tint rinse (copper) then demi permanent THEN to order permanent hair dye a month later. I did not want to do this but I also did not want to do JUST Tint Rinse and walk around with crazy hair.
Well stuff came in, I did the Tint Rinse (Copper) as esalon lady said to do.
It did take out all the weird highlights and whatever madness my hair was doing, made my hair very soft.
NEXT day did the Demi Permanent. LITERALLY DID NOT CHANGE MY HAIR AT ALL! NO change!
So I made a new account ordered the Permanent hair in same color AND STILL NO FREAKING CHANGE! I wasted $80 between demi and permanent hair for it to do NOTHING MORE THAN THE TINT RINSE!
Kristen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Racheal L.
January 24, 2021
Love the idea but...
POSTED BY:
Racheal L.
January 24, 2021
Quiz/questions were okay. Packaging was cute and the kit arrived quickly. I was a little leary about the color actually being what I wanted because the color I really wanted was grayed out when it got to the final color screen on the quiz. Apparently the colorist didn’t think my hair could go that color even though it already pretty much is? So I choose the next closest color. I was even more hesitant when I saw they sent 15 volume bleach. I have natural red/strawberry blonde undertones and everyone knows redheads are hard to lift. I was again even more hesitant when I mixed the color but by this point I figured oh well, might as well just go for it....well, unfortunately it did nothing my roots didn’t lift at all and they are exactly the same color. So it looks like I will be making an appointment for the salon in a few weeks after all. Such a bummer! This is a great concept for someone whose hair is easy to color!
Racheal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Jacqueline- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary A.
December 7, 2020
Not what I wanted at all... again
POSTED BY:
Mary A.
December 7, 2020
This color is orangey brown. I wanted ashy/ cool. Ever since I have been trying to do business with e-salon, I don’t feel like my desired color is being taken seriously. I have said the same exact thing in each of my requests. “I like my gray” which should tell the colorist that I like cool tones. I also said that I did not want a drastic change when my gray grew in (a slight change is okay).The color I picked was a cooler tone however the colorist told me I should have a different color because the one I chose would pull warmer Or brassier tones. I am very unhappy with esalon at this point. I had to spend $200 to get my hair slightly corrected so my gray could grow out again the first time and it looks like I am going to have to do it again! Just so disappointing.
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marjorie P.
November 24, 2020
Major hair loss
POSTED BY:
Marjorie P.
November 24, 2020
Took me a few months to tie it to this but it caused significant hair loss. I have canceled my subscription. I’ve used drug store brands for 20 years and never had hair loss like this. This week, I only have my normal amount of hair loss in the shower so it was definitely this product. Tried the tint rinse and it was worse! Thank goodness I have a lot of hair!
Marjorie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
MZ - We're so happy to hear that you're enjoying the Made For You custom color. We truly value your feedback and look forward to hearing from you again in the future.
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