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I loved the idea of customized color. Sadly it didn't live up to my expectations. I thought that by getting the violet color in the brown color section that I would have beautiful dark purple hair. Not even close.....My hair is now dark brown. There isn't even a hint of purple. The packaging and the little extras were a nice touch though. That's why I'm giving 3 stars. I probably won't be continuing my subscription.
Tiffany- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
holly S.
June 19, 2017
Did not adjust my color
POSTED BY:
holly S.
June 19, 2017
I specifically asked that my color be adjusted because it was too dark. The color was exactly the same so I can not trust any future shipments.
Holly- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lois A.
June 19, 2017
Horrible color
POSTED BY:
Lois A.
June 19, 2017
Several times I asked for NO RED. I uploaded a pictures. I got BRASSY RED!!! YUCK!
I would have been better off to go to Sally Beauty, buy an $8 bottle of Ash Blond and do it myself! This is NOT GOOD!
Lois- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
JESSICA E.
June 19, 2017
CUSTOMER HAIR COLOR
POSTED BY:
JESSICA E.
June 19, 2017
I WASN'T AS HAPPY AS I THOUGHT I WOULD BE.. I APPLIED COLOR ON 06/12 AND ALREADY THE COLOR IS FADING AWAY IN MY ROOTS AND MY OVERALL COLOR IS VERY DULL LOOKING NO SHINE AT ALL... AND THATS BECAUSE I APPLIED CAREFULLY AND LEFT ON 5 MINUTES LONGER THAN TIME NOTED..
Jessica - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Stacy R.
June 19, 2017
I asked for NO Red in the color!
POSTED BY:
Stacy R.
June 19, 2017
Well I have copper reddish hair..........Not so good!!!!!
Stacy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sandra T.
June 19, 2017
I did not like the color I got
POSTED BY:
Sandra T.
June 19, 2017
The color I ordered was too dark and it did match with my previous hair color, I am not happy with the results.
Sandra - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Nancy G.
June 19, 2017
Too dark
POSTED BY:
Nancy G.
June 19, 2017
Hair color result was too dark and gray hair not covered completely
Nancy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Kristin T.
June 19, 2017
AWFUL!
POSTED BY:
Kristin T.
June 19, 2017
The root color was darker than I asked for, but I could live with that. The "ends" color turned to glue in the shower and would not wash out! I shampooed my hair FOUR TIMES and it's STILL not out! The color on the ends turned out a greenish blackish color (when I asked for blonde with red undertones)! Seriously, what is IN this stuff?! It's SO horrible!!! I want to know how to fix it!!! Get it OUT of my hair!!!!!!! SO bad!
Kristin- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Frances R.
June 19, 2017
Color did not show up at all.
POSTED BY:
Frances R.
June 19, 2017
Followed the instructions exactly, but no color showed up in my hair. Even box dye is better. Will not be repurchasing. Very disappointed and waste of money.
Frances - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lillian C.
June 19, 2017
Lastcolor
POSTED BY:
Lillian C.
June 19, 2017
Although I followed the instructions the color did not cover the grey.
Lillian - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Karen L
June 18, 2017
Horrible and artificial
POSTED BY:
Karen L
June 18, 2017
My color came out nothing like what was indicated. My previously dyed color is just a step lighter/brighter than natural so I thought I would try maintaining it at home - what a mistake! It significantly darkened my hair, and looked so fake I had to remove the dye the same day. Back to a real salon for me.
Karen - We're sorry that your initial color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account for the cost of your color. Again, we apologize you weren't satisfied with your initial formulation.
POSTED BY:
Brenda P.
June 18, 2017
Hair color kit
POSTED BY:
Brenda P.
June 18, 2017
Left my hair looking too dry and not the color I choose
Brenda -We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Michelle G.
June 18, 2017
Very Disappointed
POSTED BY:
Michelle G.
June 18, 2017
Color is way too dark with too much brown. I asked for more red but it seems I just get more brown. I'll stick to off the shelf colors, they are more predictable.
Mchelle -We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sandra C.
June 18, 2017
Inconsistent color
POSTED BY:
Sandra C.
June 18, 2017
When I received the first package the color was great but as packages continued to ship the colors were always off. My hair color dye went from darkest brown/black to a brown which is not what I wanted.
Sandra- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Sarah M.
June 18, 2017
SO disappointed
POSTED BY:
Sarah M.
June 18, 2017
I was hoping to give up the expensive salon trips and do my own color at home. I had recently transitioned from single process to balayage and loved the results. I didn't love the grey hairs so I figured I would give esalon a go. I hate the color they formulated and the greys are still visible. Now I'm stuck with a permenant color that I will have to either suck up and grow out or sink big $$$ into a salon fix.
Sarah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Melody W.
June 17, 2017
Pros & cons
POSTED BY:
Melody W.
June 17, 2017
I like the product & results were very good. It feels a little pricey for touch up. I asked to be removed from auto reorder program but received the product anyway.
Melody - We're sorry to hear you feel our color is too expensive. Our salon-grade product is made custom for you by licensed colorists. We're contacting you further to confirm that your service is off and assist you further with your account.
POSTED BY:
Amber H.
June 17, 2017
Color faded after only a few weeks
POSTED BY:
Amber H.
June 17, 2017
The color has almost completely faded or washed out after only a few weeks, despite the fact that I use color safe shampoo/conditioner and I wash my hair every 2-3 days. Not pleased. I will not reorder.
Amber - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Bree P.
June 17, 2017
Great idea but yucky product
POSTED BY:
Bree P.
June 17, 2017
The idea of this company is great but this actual product is gross. It's thick and chucky, hard to rinse out. I took 3 days to get it off, I'd itch my head and have dye under my nails. Makes me sad, I had high hopes.. 😓
Bree - We’re sorry that your custom color left your hair feeling thick and chunky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Antonia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Velda W.
June 17, 2017
Sores
POSTED BY:
Velda W.
June 17, 2017
It left sores on my scalp after following the instructions completely.
Velda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Lorinda H.
June 17, 2017
Not happy
POSTED BY:
Lorinda H.
June 17, 2017
I've tried your product and I'm not happy with it. I've worked with your colorist and twice without success. I do not want to receive your product anymore.
Lorinda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lisa P.
June 16, 2017
Great color BUT
POSTED BY:
Lisa P.
June 16, 2017
Seem every color I get for my roots keeps getting lighter or it's extremely red. I now have bands or stripes were you can definitely see a difference in new and older colors. I'm really not happy
Lisa- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Valerie - We’re sorry that your custom blended hair color did not provide you with the results you were looking for. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Christine H.
June 16, 2017
Not impressed, can't stop order despite cancelling
POSTED BY:
Christine H.
June 16, 2017
Too drying, strong smell, worse than drugstore product at a higher price. I immediately cancelled auto order after first use and online again but still keep getting notifications of auto-shipping.
Christine- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Deanna B.
June 16, 2017
Hair color review
POSTED BY:
Deanna B.
June 16, 2017
I have put my account on hold . I like the color almost , but after 2 washings it turns light .
Deanna - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Emily G.
June 16, 2017
Too Dark!!!
POSTED BY:
Emily G.
June 16, 2017
I am 60 years old, I don't want my hair to be as black as Elvis and my first shipment was too, too dark. I typed a message and asked for the second shipping of the color to be a lighter brown with blonde highlights if possible, and no red. I saw no difference, the second shipment was as dark as the first, so I cancelled. This was too expensive to get color that I don't like.
Emily - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Kathy S.
June 15, 2017
WAY too dark
POSTED BY:
Kathy S.
June 15, 2017
I rinsed out color after half the time and it is s very dark brown. Since the last few times had too much gold, next time let's try Light Brown. I have always used Loteal
Med Golden Brown in the past and it was a perfect color.
Kathy- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Michelle S.
June 15, 2017
Eh its ok
POSTED BY:
Michelle S.
June 15, 2017
Didn't last long in the roots, love the color though.
Michelle- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Elizabeth E.
June 15, 2017
Great color, doesn't cover gray
POSTED BY:
Elizabeth E.
June 15, 2017
I love color and the way the product makes my hair feel, but I'll probably need to be canceling my subscription. The color doesn't cover stubborn gray on my hairline in particular and when I complained about it I was told to darken the color. Well, I don't want a darker color, just something to cover the gray as I used to be able to do with Wella or with my stylist. Wish this had worked out and that the answer to my question was something better than change your color to cover gray! Still, if you don't have stubborn gray, this is a good product and I'm jealous that you can use it! Back to the salon for me!
Elizabeth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Vicki H.
June 15, 2017
not for me
POSTED BY:
Vicki H.
June 15, 2017
I want to cancel this product being sent to me; it's a good product, it's just really been too dark and I've returned to a product I used in the past. Would you please cancel my subscription to esalon.
Vicki- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Leticia B.
June 15, 2017
My package never came
POSTED BY:
Leticia B.
June 15, 2017
Okay it's on the 5th day asking United state post office to delivery my item. They keep giving me confirmation for redelivery still not here!! I was patience but now getting super frustrated. I want to order volume shampoo and conditioner but I'm have problems getting this hair dye. Been on hold for 20 mins now. They need update their freaking shipping. I been using dry shampoo just so I don't wash untill I was dye my hair it's been 5 days upgrade your delivery!
Leticia- We’re sorry that you were disappointed with your experience. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Tammy V.
June 15, 2017
Not as good as I hoped
POSTED BY:
Tammy V.
June 15, 2017
I really liked the color once it was processed, but it has not held up. I colored my hair less than two weeks ago and already it is fading and the grey hair is coming back.
Tammy- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Karen B.
June 15, 2017
Doesn't cover gray.
POSTED BY:
Karen B.
June 15, 2017
I was not happy with the color as it did not cover the gray at all. In fact, it seemed to turn it more pink.
Karen - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
jillian D.
June 15, 2017
HORRIBLE PRODUCT!!
POSTED BY:
jillian D.
June 15, 2017
My hair feels like it has been dipped in candle wax, even after I washed it six times!!! So unhappy with the color as well, I have black hair and that's exactly what I told them I did not want. Do Not Use!
Jullian - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kathleen A.
June 14, 2017
Color not Quite Right Yet
POSTED BY:
Kathleen A.
June 14, 2017
The color was still too dark, and I still can't get it consistent. I have many areas of brown patches of hair that I can blend it with my blonds. Needs a little more adjusting
Kathleen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Michelle A.
June 14, 2017
Too Brassy
POSTED BY:
Michelle A.
June 14, 2017
I specifically asked my colorist to formulate hair color for me that would not result in brassiness. This product actually results in more brassiness than the drug store brands. I will be going back to the drug store for my next box of color.
Michelle - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Megan H.
June 14, 2017
Didn't cover
POSTED BY:
Megan H.
June 14, 2017
Didn't cover grey thoroughly although left on longer than time. Don't think it's value for money as salon prices have come down
Megan - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Shelley C.
June 14, 2017
Way way to strong
POSTED BY:
Shelley C.
June 14, 2017
To many steps and it ruined my hair and I had major hair loss breakage
Shelley- We’re sorry to hear that your results did not turn out as you expected and that your hair felt more damaged than normal. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Marisol V.
June 14, 2017
Thinned out my hair and faded too fast
POSTED BY:
Marisol V.
June 14, 2017
My grays came out after 2nd wash and the Color gloss faded on 2nd wash. I use sulfate and parabans free products. My hair also thinned out after coloring. I do like the convenience of getting the color and delivered.
Marisol- We’re sorry to hear that your hair color faded faster than you expected and you experienced more hair loss than normal. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Shana D.
June 14, 2017
Dissapointment
POSTED BY:
Shana D.
June 14, 2017
Very disappointed, not only was my color super super late, it basically turned out exactly like my last color even with the changes that were made. :(
Shana- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sarah P.
June 14, 2017
Exact colour as my hair, not what I wanted at all.
POSTED BY:
Sarah P.
June 14, 2017
Whilst the condition and gloss looks professional, I really don't like this colour. It is too dark for my skin tone and makes me look sallow.
Sarah - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Tawna - We apologize that your hair color turned out too brassy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Maura A.
June 14, 2017
I am sure it will be fine when I get it!
POSTED BY:
Maura A.
June 14, 2017
I am still waiting to recieve my order...it was supposed to be here on or about June 10 and I am still waiting for it. What happened????? Who do I need to contact?
Maura A.- Were sorry you order was delayed. Upon looking at your account we have sent a complimentary replacement order. We appreciate you as an eSalon client.
POSTED BY:
Lenatha K.
June 14, 2017
Promised a purple tint. NO tink at all
POSTED BY:
Lenatha K.
June 14, 2017
I wanted at least a purple tint...and I even talked to color specialist to make sure that a purple tint was possible. So I want my brown hair changed to an ombre color. As bright and purple as you can on the top. I want the bottom to be a light purple. So I don't want any other dyes. I don't care if my hair gets damages. Call me to make sure when u have time. Thank ypu
Lenatha- We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon
POSTED BY:
Tawnya R.
June 13, 2017
Why won't it work on white hair?
POSTED BY:
Tawnya R.
June 13, 2017
The first time I tried e-salon it seemed to do a little better than what I was using. However, my white hairs started showing within about 2-3 weeks. The second time they showed through within 1 week. Are these white hairs just unable to be dyed? Must be, because even my old dye lasted longer than 2 washes. Yes I used e-salons shampoo and conditioner that is supposed to lock in hair color. Ya right, all it did was lock in the white hairs even more.
Tawnya- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
April D.
June 13, 2017
Wasn't impressed
POSTED BY:
April D.
June 13, 2017
It looks no different than a box dye from the store. The conditioner couldn't get through my curly hair! It was a tangled mess...
April - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Anna G.
June 13, 2017
Sad
POSTED BY:
Anna G.
June 13, 2017
Didn't cover my grays as I wanted. It was lighter then the rest of my hair.
Anna - We're sorry to hear your first color order didn't turn out as expected. We're happy to help! We've added a free order credit to your account and are sending you an email with more information.
POSTED BY:
Michelle C.
June 13, 2017
Gray galore
POSTED BY:
Michelle C.
June 13, 2017
The color was not a good match and it definitely did not cover my gray.
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Melinda B.
June 13, 2017
Color is not what I want.
POSTED BY:
Melinda B.
June 13, 2017
My order prior to the last one turned my hair WAY too Red. I did not use my last shipment due to that. Is there anything I can do to receive a credit for the unopened/unused last shipment?
Melinda - We're sorry to hear that you were disappointed by the results of your custom blended hair color. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase.
POSTED BY:
Valerie W.
June 13, 2017
My hair takes dye really well!
POSTED BY:
Valerie W.
June 13, 2017
I like the color a lot... after about two weeks. My hair takes dye really well, so it ends up darker than suggested. I would like to have it lighter, but they keep telling me they don't lift color. I'm not asking for that though.
Valerie- We’re sorry that your color turned out darker than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Selena B.
June 13, 2017
Not quite the same color...
POSTED BY:
Selena B.
June 13, 2017
It had too much red in it, for some reason. Also, my hair seems to need a lot of conditioner after coloring. The product seems to dry my hair out.
Selena- We’re sorry that you were unhappy with your color results and your hair felt drier than normal. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Consumer
June 12, 2017
Tried so many formulas
POSTED BY:
Consumer
June 12, 2017
I have been trying for almost 2 years to get the perfect formula, with grey coverage. My coverage is not even a a lot of grey. I was even recommended to try grey magic with this color and that didn't help. I use sulfate free shampoo for color and still withing a week the color is not sticking to the greys. So disappointment that I cannot find a resolution.
Consumer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist spoke with you regarding your needs and offered recommendations for adjusting the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Florian P.
June 12, 2017
Not impressed
POSTED BY:
Florian P.
June 12, 2017
My first hair color is suppose to have lasted for 6 wks and it didn't. I'm returning the rest of your shipping and you're refunding my money.
Florian- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Leann- We apologize that your color did not cover the gray as expected. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Jane P.
June 12, 2017
Med Brown Gold
POSTED BY:
Jane P.
June 12, 2017
It is darker than I expected for Med Brown and it wasn't really golden in home light, more auburn. It does look better outside, and my husband says it's fine, but it seems too dark to me. If I order again I'd go at least one shade lighter, this color doesn't have a lot of life to it when I look at it in the mirror. Outside I see some glow.
Jane- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Joanne M.
June 12, 2017
My color
POSTED BY:
Joanne M.
June 12, 2017
It left a very rough feeling and it didn't last long at all.
Joanne- Thank you for sharing your feedback with us. We apologize your recent order left your hair feeling rough and it faded too fast.Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Johanna D.
June 12, 2017
Used exactly as directed, didn't work.
POSTED BY:
Johanna D.
June 12, 2017
I used the product exactly as directed, taking my time to read the directions thoroughly, mixing the color correctly, separating my hair as indicated, etc. etc. I applied color and set my timer after I was done as per the instructions. Rinsed the color out using the provided shampoo and...damn! It simply didn't color my roots. All that prep and time, for no change! I've never had trouble with home hair color not working before -- even temporary color. Not sure if this product wasn't designed to cover greys at all? Anyway, I'm unlikely to order it again and will likely just go back to alternating between salon and box color.
Johanna- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Janet R.
June 12, 2017
Color made my head itch.
POSTED BY:
Janet R.
June 12, 2017
I have used this color for two years. My color was updated several times. For the last 3 times I used it, my scalp would itch and feel raw for at least a week. Had to stop using it. Too bad because I loved the color and the price.
Janet- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for recent color and reached out to you with more details.
POSTED BY:
Elsa K.
June 11, 2017
Hard to wash out
POSTED BY:
Elsa K.
June 11, 2017
This product is very hard to washout, I had to wash my hair 3 times to get the stickiness out
13 of 13 people found this review helpful. Did you?
My desired color has not been met and this is my second try...at first try my roots turned a bright brassy blonde color(not matching my red hair, then the second batch turned my roots a slightly darker blonde(still not matching my currently red/coppery color).
Ashley - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
Dia - We're sorry to hear the roots are going gray too fast! We see you've already spoken with your colorist who has created a new color that should last longer. We're glad we could help you find your perfect match!
POSTED BY:
MaryAnn W.
June 11, 2017
The smell was unbearable and it left my hair dry
POSTED BY:
MaryAnn W.
June 11, 2017
I have been using Madison Reed for the past 6 months and I thought I would try eSalon but although I liked the color, the smell was bad and my hair is so dry now. I would like my money back.
MaryAnn- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Carmella- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Alexis B.
June 10, 2017
Not impressed
POSTED BY:
Alexis B.
June 10, 2017
I ordered a cool dark blonde for my medium brown hair. After dying it, they looked pretty the same, beside brassier tones. (wich I'm not a fan!) The concept itself of a custom color is bomb, but if you want to go lighter with esalon, it may not be a good idea...
Alexis- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Laura P.
June 10, 2017
Great color, but 1 big issue
POSTED BY:
Laura P.
June 10, 2017
The custom color shade was good. The big issue for me was the way my hair felt after coloring. I followed the instructions down to the last letter-but it left my hair feeling over processed and damaged. My hair usually feels especially silky and looking great after coloring it. I wasn't sure, so I ordered it again and had the same outcome. I've decided not to reorder and am canceling my membership.
Laura- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Tennille Y.
June 10, 2017
Sorry but didn't cover all gray
POSTED BY:
Tennille Y.
June 10, 2017
Although I did notice the nice color on the majority of my hair, the roots that has gray were not all covered. I waited to write this review after I had washed once just to make sure.
Tennille- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Carmel V.
June 10, 2017
Brassy colour
POSTED BY:
Carmel V.
June 10, 2017
Some tones are nice in this colour , but overall it's not for me . I felt I instructed for a darker colour. I have found it's faded on roots and some places it didn't cover well.
Carmel - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
Donna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Tara C.
June 9, 2017
Didn't work and dried my hair out
POSTED BY:
Tara C.
June 9, 2017
My hair looked exactly the same after, except it was more fried. I still have lots of greys. I was hesitant to color it as I haven't put color on my hair in years, so that is why I went with semi permanent color. But even though I followed the directions the color didn't take.
Tara- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Annie S.
June 9, 2017
Not the color I expected.
POSTED BY:
Annie S.
June 9, 2017
I really like the idea behind this service! As for my first experience, I requested a color that was a little more red. I received an email that a different color was suggested for me so I figured I would give it a try. Once I did though, I got a color that was a bit less red than I wanted and more of a purple :-( I love the gray coverage of this dye. I was just a bit disappointed that the color was darker than I wanted.
Annie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Laura
June 9, 2017
gray coverage short lived.
POSTED BY:
Laura
June 9, 2017
The color was great, but did not last near as long as my last order. What was different ?
Laura - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Robyn - We are sorry that your hair color turned out darker than you expected and felt heavy. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Judy L.
June 9, 2017
Color
POSTED BY:
Judy L.
June 9, 2017
Well we are getting close. Last color change didn't color grays but it did take the shiny penny color away. It's still a little darker than my hair.
Judy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Suzanne B.
June 9, 2017
Too dark
POSTED BY:
Suzanne B.
June 9, 2017
I was super excited about trying this product especially after reading all the reviews...I didn't like the smell at first...and i just kept going. I jist did my roots and liked how smooth it went on...but then i noticed it was turning really dark really fast...before the 20 mins. So I washed it out. My hair look like its black now...not brown. Even mu kids noticed. They never say anything...they kept thinking my hair was wet! Super dissatisfied...now trying to get hair appointment to fix it...money down the drain.
Suzanne- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Cecilia G.
June 9, 2017
Still too dark
POSTED BY:
Cecilia G.
June 9, 2017
I think I started with the darkest brown, I keep trying to go a little lighter. I need it a dark brown but not the darkest brown, red highlights.
Cecilia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Angela M.
June 9, 2017
Color not as expected
POSTED BY:
Angela M.
June 9, 2017
I just got around to using the batch of color made in Feb. It was a lot darker than I expected and brassy toned. I don't know if the delay in using affected the color quality or not, but it will need adjustments for next order.
Angela- We’re sorry that you were unhappy with the results of your last order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon
POSTED BY:
Carol W.
June 9, 2017
Custom hair color
POSTED BY:
Carol W.
June 9, 2017
This is my first negative review. Yet again, the light to medium shade was too dark. I can live with that. Ok, fast forward to when I rinse out the dye. I was in the shower, had rinsed until clear. At that time, I noticed a lot of suds in my hair. Spent the next 15 minutes trying to get the gunk out-no luck. After another 1/2 hr using the sprayer in the kitchen sink with my husband's help, I was still left with some gunk. Against directions, I had to wash my hair twice with shampoo to get it all out, what a mess!
Carol - We’re sorry that you were unsatisfied your custom color and that it was difficult to wash out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Gwen B.
June 8, 2017
I like the shampoo you send for color treated hair; could you send an extra one?
POSTED BY:
Gwen B.
June 8, 2017
I am sorry, but I have decided not to use esalon hair color on my hair anymore. The reason is because it is drying out my hair and I have to condition it more often than I did when using different semi-permanent hair color. So from this point on I will not be using this permanent color any more as of June 8, 2017. Please close my account.
Sandra - We're sorry to hear the color was too light and too warm. We're happy to help fix this, so we've added a free order credit to your account. Look for our email for more information!
POSTED BY:
Jerri S.
June 8, 2017
Dull Roots
POSTED BY:
Jerri S.
June 8, 2017
Unfortunately, my root color seem lackluster in comparison to the color provided for my ends. The ends had a wonderful coppery reddish brown hue, while my roots had little copper red tones. Wasn't thrilled with color, the formula and condition of hair felt nice after coloring though. Not sure if I want to re-order an adjusted blend.
Jerri - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Valerie K.
June 8, 2017
Colour
POSTED BY:
Valerie K.
June 8, 2017
This colour was far too dark - came out like "black" - despite answering questions and uploading a photo....
Valerie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jill F.
June 8, 2017
False Promises
POSTED BY:
Jill F.
June 8, 2017
There is nothing "custom" or "personal" about this product or company. You answer some questions about your hair, send in a picture and they send you the product in the mail along with a string of automated emails that are about as impersonal as you can get. You never talk to a human being and they never actually see your hair in person. Believe me-- you are better off going to a local salon where a real person can run their fingers through your hair and give you professional advice on color and other services/products.
Jill- Thank you for sharing your feed back with us. We apologize that you were dissatisfied with your eSalon experience. We want to ensure that we are here to help with any of your hair color needs and concerns. Our goal is to provide an affordable and convenient service with helpful advice when clients are unable to make it to a salon. We have gone ahead and reached out to you to ensure your experience with us is hassle free.
POSTED BY:
Angel
June 8, 2017
Good gray coverage but
POSTED BY:
Angel
June 8, 2017
This formula is to dark I said I was medium brown not dark. My hair felt like straw worse than I have ever experienced in all the dying I've done in my life.
Angel - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rosalinda V.
June 8, 2017
Too much residue
POSTED BY:
Rosalinda V.
June 8, 2017
I loved the color but the residue was too much- it took me 5 washes to completely get it all out.
Rosalinda - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Haleigh B.
June 8, 2017
Packaging and products are A+
POSTED BY:
Haleigh B.
June 8, 2017
The packaging couldn't be better, products are amazing but I provided pictures and advised the consultant that my ends were lighter than roots and I just wanted an all over brown. I got my color and applied as instructed and now my head all over it's midnight black.
Haleigh We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Ginger S.
June 8, 2017
Dry hair
POSTED BY:
Ginger S.
June 8, 2017
This product has made my hair very dry and the color is too blonde
Ginger- We’re sorry that you were unhappy with your color results and that your hair felt drier than normal. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Hannah B.
June 7, 2017
Good idea poor execution
POSTED BY:
Hannah B.
June 7, 2017
It sounds great and I used 2 shipments to make sure I gave them a fair chance.
My main request was to avoid any red highlights and wanted more ash. First box was way too dark and still noticeable red. Second box after giving my critique was lighter, but my hair was so red. I hated it.
Hannah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Laura Q.
June 7, 2017
Shampoo and conditional
POSTED BY:
Laura Q.
June 7, 2017
I love the color choose that is made for me. However, the shampoo/ conditional leave a heavy oily residue on my hair and it take 3 rinses to remove on my hair... I also have to adjust my order and add more dye..
Laura- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Christa H.
June 7, 2017
Never again
POSTED BY:
Christa H.
June 7, 2017
Honestly open minded and wanted this to work. The packaging is classy. I think though I was duped into buying add ons not necessary. The color was spot on but I've never felt my hair so dry/brittle/needing to be cut. This product is not as good as box color top shelf at the drug store. Without the packaging, it makes you feel like you bought at the dollar store but lucked out with color shade. It's just not worth it.
Christa - We're so sorry to hear you had a less than stellar experience with your first color application. We see you've already spoken with your licensed colorist regarding your order and they were able to help you get a refund for the add-ons and assist you with your color issues. We're glad we were able to help.
POSTED BY:
Carol S.
June 7, 2017
Too Dark
POSTED BY:
Carol S.
June 7, 2017
I followed the instructions and my hair came out quite dark. Can I get more of a "honey" blond rather then "brownish mousy blond"?
Carol - We apologize that your color turned out differently than you expected. Our records show we've worked with you to formulate an adjusted color and look forward to hearing your feedback in the future.
POSTED BY:
Melissa F.
June 7, 2017
terrible
POSTED BY:
Melissa F.
June 7, 2017
My kids described my hair as "ombre" The second bottle color did not match the first and it was awful. The root color was too dark and violet. The violet in the color made it look fake and I've been shampooing my hair extra each day to try to get the color out. I feel like wearing a hat until it grows out.
Melissa- We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Angie S.
June 7, 2017
It's ok
POSTED BY:
Angie S.
June 7, 2017
It is a beautiful color but it seems to fade a lot faster than store bought. I will Be canceling after purchasing for a few months.
Angie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lynette P.
June 7, 2017
need more color adjustment.
POSTED BY:
Lynette P.
June 7, 2017
I have ordered my hair color for the second time, send all the photos and followed all the instructions to get my desired hair color? but it is still not right:(
Lynette - We’re sorry to hear that you did not receive the results you were expecting from your hair color. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Marilyn A.
June 7, 2017
Worst experience
POSTED BY:
Marilyn A.
June 7, 2017
Left a horrible waxy residue. Have shampooed my hair 4 times, going onto 5. I've conditioned and it still feels gross and looks dull. I was so scared it had melted my hair. Never ordering again.
Marilyn - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
CHRISTIAN S.
June 7, 2017
What is that oily waxy residue?!!
POSTED BY:
CHRISTIAN S.
June 7, 2017
My hair is having trouble taking color. The roots take color great, but the bottom 3 or 4 inches do not want to hold color. I was hoping this product would be different. Well no such luck. The color on the roots and everywhere looked great at first, but there was this horrible waxy oily residue. I had rinsed and rinsed and rinsed and then used the shampoo provided and then rinsed some more. I had to use my own color shampoo to finally get the oily residue out of hair. It's really gross. I have never had that problem before with all the times I have colored my own hair or have had it professionally colored. I think I spent 20 minutes at least rinsing it the first time just trying to get the residue out!
Christian - We’re sorry that your hair felt waxy and oily after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Andrea B.
June 7, 2017
Not what I asked for
POSTED BY:
Andrea B.
June 7, 2017
I asked for a lighter color, even uploaded a picture. I got the same results as I did with my previous "color". None of the golden tones showed up and neither did the red.
Andrea- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Janine J.
June 7, 2017
Poor quality
POSTED BY:
Janine J.
June 7, 2017
I experienced a weird waxy build up when trying to rinse the color out. This happened the last two if not three times. I bought a special deep cleaning shampoo that works and used it a few days before the last time I used this color and still the same waxy build up that's almost impossible to rinse.
Janine - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jodie R.
June 7, 2017
color treatment
POSTED BY:
Jodie R.
June 7, 2017
It was too light and my grey came through within days.
Jodie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
May S.
June 6, 2017
Auburn look like black
POSTED BY:
May S.
June 6, 2017
Not happy on the color, auburn but look like black
May - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
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