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Really wanted to love it. Loved the packaging and clear personalized directions. Good gray coverage. Wish my hair didn’t feel dry almost plastic-like after washing. Will not be re-ordering.
Rebeca - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
silvia S.
January 6, 2019
Nice colour but irritating my skin
POSTED BY:
silvia S.
January 6, 2019
The colour is very nice, unfortunately it was agressive for my skin, really painful to keep it on my head, so I don't think I will buy it again.
Silvia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Lucero A.
January 6, 2019
my first color
POSTED BY:
Lucero A.
January 6, 2019
i don't like it...its too dark,dosn't look a violet its a black color 😞😞😞😞 i'm so disappointed
Lucero - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Yolanda V.
January 6, 2019
I wanted to love it
POSTED BY:
Yolanda V.
January 6, 2019
Unfortunately I wasn't able to love my color and ultimately cancelled my account. After coloring, my hair became extremely dry and frizzy. The color faded very quickly (about 3-4 washes) within 2 weeks time and the color barely adhered to my roots.
Yolanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Suzie S.
January 5, 2019
Not happy with color...
POSTED BY:
Suzie S.
January 5, 2019
I really like this idea, I also like the company and customer service, the people are super! I was just not happy with the color, not noticeable.
Suzie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we always strive to help our clients achieve their color goals at home whenever possible. We appreciate your feedback and time.
POSTED BY:
Elena G.
January 5, 2019
didnt like so far
POSTED BY:
Elena G.
January 5, 2019
i've been trying to wash out it already 2 days, may be the reason is the harsh water or the product doesnt suit my hair, not sure but will try again and shade...dont like it, too warm, its not ash. And smell...its terrible strong chemical.
Elena - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
1222234456777889 D.
January 5, 2019
GRAY HAIR
POSTED BY:
1222234456777889 D.
January 5, 2019
I sent 3 emails about my problem. No one answered. I guess you will probably not answer this. The gray on the top hair and the sides are not taking. I had to change the date a week earlier because you can see all the gray grow out. Also changed color. Don't know what to do anymore. Please answer....
Fran - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tracee T.
January 5, 2019
Sorry not happy
POSTED BY:
Tracee T.
January 5, 2019
I'm not happy with the product I'm coloring my hair more now than ever so I think I will stick with store brought its less money.
Tracee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Erica F.
January 4, 2019
How did I become Princess Ariel?!
POSTED BY:
Erica F.
January 4, 2019
My color was described as dark blonde but what happened was my hair turned a very unnatural, uneven red. Then it turns out I was shipped another order as I was on automatic resend. I do not recall asking for this service as I would never get a repeat of a product I had not tried yet and was ultimately extremely disappointed in. The customer service woman was very friendly and although I was refunded for the purchase I was still charged for shipping, a service I did not want! I wrote an e-mail asking for a refund of the original product as the policy states 100% guarantee but it has been over a week and I have not received a reply.
Erica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Teresa F.
January 4, 2019
Not the color I wanted
POSTED BY:
Teresa F.
January 4, 2019
I did not like the color. I thought it was going to be a little darker.
Teresa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jilli K
January 3, 2019
Could cover greys better.
POSTED BY:
Jilli K
January 3, 2019
Generally love the service from Esalon but a little disappointed at the level of grey coverage. It doesn’t seem to cover greys at the roots as well as hoped.
Jilli- We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Janice H.
January 3, 2019
My Color Set
POSTED BY:
Janice H.
January 3, 2019
I wasn’t that happy with the color this time, the first one was too dark but I liked the red highlight, this one was a little too light. Is there a way to meet in the middle of these two color sets?
Janice - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rhiannon R.
January 2, 2019
Fades fast
POSTED BY:
Rhiannon R.
January 2, 2019
It fades really quickly and it’s not all that dark.
I did request an adjustment, so we shall see .
*** EDIT***
Lowering the score to one star.
I had the color reformulated , it still faded super quickly , when I called customer service I basically got told “tough “.
No offense but if I have to pay 20$ because this color AGAIN faded within the timeframe of 2 shampoos , this service isn’t worth it .
I canceled .
Virginia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. It appears we have reached out via email to help get this resolved for you. Please let us know if you need any further assistance.
POSTED BY:
Karen S.
January 2, 2019
something changed
POSTED BY:
Karen S.
January 2, 2019
Hair color and developer were very hard to mix and kept separating in the bottle. When I washed my hair, this time it left my hair very greasy and didn't cover my grays at all. I washed my hair a second time, and was still unable to remove the greasy residue. It took 3 days of washing my hair to finally remove the grease. I've had trouble covering my grays in the past with this product, but never had greasy hair before. I think it is time to move on. I was getting better results with the store brands, and it was a lot cheaper.
Karen- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this experience with our color. We can confirm that our formulation has not changed. This is not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
TABITHA S.
January 2, 2019
not cool
POSTED BY:
TABITHA S.
January 2, 2019
Color is as dark as the initial color given that was wrong. I'm not a brunette nor do I want brown hair.
Tabitha- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Akiko F.
January 1, 2019
Not so great....
POSTED BY:
Akiko F.
January 1, 2019
I don't know what's going on but last few months don't cover greys and when I washed hair seems collar fade away so fast.
Akiko- We are sorry to hear that you were disappointed by the gray coverage of your recent color applications. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kristen L.
January 1, 2019
Didnt meet expectations
POSTED BY:
Kristen L.
January 1, 2019
Hoping for chestnut brown, continuing to end up with sandy reddish blonde roots, with almost blackish lengths. Tried a few times, so disappointed and not wanting to go back to $200 colorings, but here we go....
Kristen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Mary S.
December 31, 2018
Good concept
POSTED BY:
Mary S.
December 31, 2018
Great concept but didn’t work for me. Color faded 2 weeks in.
Mary- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Amy K.
December 31, 2018
Disappointed!
POSTED BY:
Amy K.
December 31, 2018
I’m disappointed with my latest color. The roots are more red than brown and there are red tones throughout the hair. The red is more noticeable in certain lighting conditions. How can I get a true brown base like in the photos loaded in April 2018?
I’d like a refund of this purchase as I continue to get sub-par results.
Amy- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter and help get you closer to achieving your color goals at home. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer N.
December 31, 2018
Faded
POSTED BY:
Jennifer N.
December 31, 2018
This is my third time using this product, however will be my last. The color faded within the first week every time even though I followed the directions to a T. I’m very very sad as this product did not damage my hair like every other one that I’ve used.
Jennifer- We apologize that your color faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! We are working to adjust your next order based on your feedback. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Theresa P.
December 30, 2018
Cool beige blonde...NOT!!!!!!
POSTED BY:
Theresa P.
December 30, 2018
I was nervous about ordering my color on line and even more nervous to try it when it got here. Finally did last night and couldn't be more disappointed. Nothing about this color is cool.....it's ruddy and brassy and I absolutely hate it.
Theresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your account, it appears we have worked with you to find a resolution. Please feel free to reach out if you need any further assistance!
POSTED BY:
Denise Z.
December 30, 2018
Unsatisfied
POSTED BY:
Denise Z.
December 30, 2018
Does not cover my grays
Color on roots last about a week.
Very drying to my hair.
Denise- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Candace W.
December 30, 2018
Grey coverage
POSTED BY:
Candace W.
December 30, 2018
Still not good at keeping grey covered. I just colored my hair a week ago & the grey is already starting to show.
Candace- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amanda T.
December 29, 2018
sucked
POSTED BY:
Amanda T.
December 29, 2018
I wanted gray coverage with a purple violet color due to dark hair i was informed it would be like a hint or slight purple color which as ex hairdresser and having colored my hair for years I understood due to my dark natural color. However i got no purple at all it was brown and streaked with darker brown and i followed all directions to the letter. it as awful I had to go to salon and pay double just to get it back to one color and due to too much product at once i could not even get my normal color back I had to let my hair heal. Never will order again or recommend at all.
Amanda- Thank you for reaching out! We are so sorry to hear that your color formulation came out differently than you were expecting. We appreciate you taking the time to reach out and giving us a chance to help you achieve your color goals at home!
POSTED BY:
Jennifer B.
December 29, 2018
What is this???
POSTED BY:
Jennifer B.
December 29, 2018
I have used this product 3 times now. First time was amazed with results. The last 2 times I have used this product my hair feels sticky and there is a lot of residue left. Even after several washes my hair literally can stand on it owns it's very odd. I will probably be cancelling my plan and using products from my local hair supply store.
Jennifer- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this experience with our color. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Amanda N.
December 29, 2018
Gave me hot roots!
POSTED BY:
Amanda N.
December 29, 2018
Ugh, my roots are now lighter than the rest of my hair and very orange compared to even the ends. If all my hair turned out the same as my roots i would be fine but I cant walk around with orange roots and brown/copper everywhere else. So disappointed
Amanda- Thank you for your feedback! We are sorry to hear that you were disappointed in the results of your last color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to help get this resolved for you. Please let us know if there is anything else we can do to help!
POSTED BY:
madeline D.
December 28, 2018
Too dark
POSTED BY:
madeline D.
December 28, 2018
I was so excited to try this product and thought I was getting a lighter color but it turned out darker than I wanted it. It was almost black which looked hideous on me. The worst part was that I colored it the day before a party ending up wearing a bun so it wouldn't be so noticeable. The one plus was it did provide great gray coverage.
Madeline- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color came out darker than you were expecting. We stand behind our results every step of the way with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Kati S.
December 28, 2018
Wrong color
POSTED BY:
Kati S.
December 28, 2018
I ordered a light color and when it arrived it already looked a little too dark to be what i ordered. It had all the correct information on the card but it turned out a much darker brown color than the almost dirty blond color i ordered.
Kati- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Michelle H.
December 28, 2018
Fine product
POSTED BY:
Michelle H.
December 28, 2018
It was a fine product; however, I do not wish to continue. I’m going back to the salon. Thank you for your help.
Michelle - We're so happy to hear that you're enjoying your custom blended color! However, per your request, we have suspended your Plan, so you'll no longer receive automatic deliveries through this service. We truly value your feedback and look forward to hearing from you again in the future.
Carolina- Thank you for your feedback! Our permanent color contains ammonium hydroxide, which is a weaker and more gentle alternative to ammonia that still allows for permanent coverage to be achieved. For those seeking a more gentle alternative, our demi-permanent color is ammonia free and can be a great option. Please keep your eye out for an email from us with further information on our color!
POSTED BY:
vickie j A.
December 27, 2018
looks kinda brassy.
POSTED BY:
vickie j A.
December 27, 2018
and when i washed it a couple of times, there was no rinsing it out. maybe w/out the mahogany. i'd like to know when the highliter for redheads is coming out.
i might be too late for this order but maybe the next one. thnx so much vja
Vickie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly to discuss your next steps!
POSTED BY:
tina C.
December 27, 2018
Grey is showing through after only 1 week
POSTED BY:
tina C.
December 27, 2018
very disappointed as colour seems to have faded and grey is showing through after just over one week!
Tina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. It appears that we spoke with you earlier today to help resolve this for you. Thank you for reaching out!
POSTED BY:
Cynthia G.
December 27, 2018
Still disappointed!
POSTED BY:
Cynthia G.
December 27, 2018
I’ve used your color twice now, and it just isn’t coloring my grays. The color fades off of my grays in a matter of days. So disappointing!
Cynthia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Catriona M.
December 27, 2018
Colour is not light ash brown!
POSTED BY:
Catriona M.
December 27, 2018
I requested Light Brown (Ash) and after placing the order I received an email stating my colour would be adjusted to a colour more suited to me. I don't know why this would be, but I decided to trust the process. I liked the feel of the product and it has a great scent, the packaging is good and the extra gloves, stain guard and wipe are great. My hair feels lovely and is super shiny, however the colour is awful. It has a lot of red tones in it, which I did not ask for, and my greys look quite orange. I avoid any red tones in my hair as I have rosacea and my complexion can be florid at times, so red hair does not suit me at all. I am really disappointed as I had anticipated great things. Not sure whether I will try again.
Catriona- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tammara S.
December 27, 2018
Not happy
POSTED BY:
Tammara S.
December 27, 2018
This color dies not last. I would like to change colors in hopes that a lighter color will last longer. I’ve gone to my local store and put another color on that has worked much better. In my next shipment I will try a lighter color but this is my last order if this next one doesn’t last
Tammara- We are sorry to hear that your color results faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Michelle C.
December 26, 2018
just ok
POSTED BY:
Michelle C.
December 26, 2018
After I completed the color there was a film that I had to remove with baking soda and shampoo. I had this same thing happen with drug store coloring. Will give it one ore try but may go back to the drug store.
Michelle- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
shannon H.
December 26, 2018
I Thought It Would Be Lighter
POSTED BY:
shannon H.
December 26, 2018
I am happy with how even and natural the color came out. The only downside is that it isn't any lighter than before, and I thought it would be at least a little lighter, since I chose from the light golden brown / copper family. I would love to go much lighter next time, if it's possible.
If I would have known it would not be lighter, I would have just opted for a color gloss as to not risk damaging my hair or making it more fragile.
Shannon- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Tammie G.
December 26, 2018
Okay
POSTED BY:
Tammie G.
December 26, 2018
I've changed my color as this one left me with a red tint and I want more Brown. Once I achieve the color I have in mind I believe it will be great not just okay.
Tammie- We are so sorry to hear that your color did not turn out as you anticipated. We are reviewing your feedback and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help.
POSTED BY:
Jarah T.
December 25, 2018
Not happy with color
POSTED BY:
Jarah T.
December 25, 2018
My light brown with copper wash came out orange. I also cannot find where online to get my colorist to see how to fix this problem.
Jarah- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that we can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Melinda
December 25, 2018
Still not covering grey :(
POSTED BY:
Melinda
December 25, 2018
The hair dye works good but it is still not covering the stubborn grey hair that is at the part. At the first wash, all I can see is the grey roots coming right back thru.
Melinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Merlowe H.
December 25, 2018
Product Took Too Long to Arrive
POSTED BY:
Merlowe H.
December 25, 2018
Hi. You shipped in the 18th. mixed probably on the 15th. I just received it yesterday, on the 24th. I doubt it is any good now! I had to go out and get Clairol root touch up for my party this past Saturday,the 22nd.
I am very dissapointed with this service.
Merlowe- Thank you for reaching out to us. Your order was created on the 17th and shipped the same day. Our standard processing window is 1-3 business days, and standard shipping is 4-6 business days once shipped. It does appear that your order arrived within the allotted time frame, although we are sorry to hear that it did not arrive in time for your event! We have emailed you with further information, as our Autoship service is very flexible and your processing dates can be adjusted at any time directly through your account to suit your needs. Thanks again for reaching out!
POSTED BY:
Marion M.
December 24, 2018
Grey coverage
POSTED BY:
Marion M.
December 24, 2018
I love your product for a few reasons but 1 of the main reasons is how great your grey coverage is compared to store bought brands.
This time, however, a lot of areas did not take and grey is peeking through. It is especially noticable when I pull my up or back.
I was very careful to make sure that I covered every bit of my hair and left the dye in the suggested amount of time.
I still love your product and will keep using you because I'm sure that was be just a fluke.
Marion- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michelle M.
December 24, 2018
Didn’t work for me
POSTED BY:
Michelle M.
December 24, 2018
It may not be the product but all I can say is my hair fell out A LOT!! I cancelled right away but they auto shipped me another color anyway. Now I need to deal with this all over again
Michelle- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Kim I.
December 24, 2018
Wish I’d been warned that you can’t go light once you pick a color
POSTED BY:
Kim I.
December 24, 2018
In spite of letting them know that my hair almost always gets red highlights, and I don’t want that. I’ve got dark blonde hair with a ton of red highlights. Since apparently dye can’t remove dye, my new hair color is only supposed to be applied to the roots. That would mean that I’d have ombre hair for the next 4-5 years while it grows out.
I’m now on the search for a colorist who can fix it now.
On the upside the color is easy to apply and it doesn’t stink. However the conditioner that’s included isn’t very good with snarls. I much prefer Suave Clarifying conditioner. It’s fabulous at preventing tangles.
Kim- Thank you for your feedback on your color. At eSalon, we are always striving to improve and ensure each and every customer is satisfied with their color! We are so sorry to hear that we haven't gotten it just right for you. We are always happy to adjust based on a client's feedback if we are able to help them achieve their color goals at home. We appreciate you taking the time to reach out.
POSTED BY:
Carrie W.
December 24, 2018
Won't buy again
POSTED BY:
Carrie W.
December 24, 2018
The toner turned my hair grey, even though I only left it on for eight minutes. Nope. Never again.
Carrie- We’re so sorry to hear that you were disappointed by the results of your toning mask application. Fortunately, there is an easy fix. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa B.
December 23, 2018
Take caution
POSTED BY:
Melissa B.
December 23, 2018
Even though they have a stylist mix your color they can't completely, without seeing your hair in person, know what is best for it.
I sent info on my hair as well as pictures and after using my first order my hair had a green hue to it...they were nice enough to send me a tinted shampoo which just made it worse..in my opinion...so this is not Salon quality at home, since part of the quality of the salon is being present to fix mistakes...
Melissa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reach out to discuss your next best steps!
POSTED BY:
Karen B.
December 23, 2018
Root color is horrible!
POSTED BY:
Karen B.
December 23, 2018
Although the root color to cover my gray hair, it is way too light for the in color and looks horrible! It came out an orange e red color and my hair is closer to dark Auburn or brown with red highlights. In addition, I've never used a product where it left my hair feeling dry after it's been colored.
Karen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marcia S.
December 23, 2018
No stars - hair is horrible!
POSTED BY:
Marcia S.
December 23, 2018
What a bad idea - hair fried, frizzy, weird color - and now I have the holidays. Completely unsatisfied and not sure I will do again.
Marcia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Aja K.
December 22, 2018
It was not the color I ordered
POSTED BY:
Aja K.
December 22, 2018
I ordered dark Ash blonde and my hair color came out with a red color.
Aja- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Maggie D.
December 22, 2018
Waxy, gummy residue left on hair
POSTED BY:
Maggie D.
December 22, 2018
I normally love this product but there was something terribly wrong with this last batch. I have scrubbed my hair three times since I touched up my roots and it STILL feels greasy. Could someone please let me know how to get it out?
Maggie- Thank you so much for sharing your feedback! We are always striving to improve our products, and your input truly matters to us. We are sorry to hear about this poor experience with our color. We want to make this right, and we will be reaching out to you shortly. You are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Thank you again for taking the time to reach out.
POSTED BY:
Pam D.
December 21, 2018
Not the Best
POSTED BY:
Pam D.
December 21, 2018
I just applied my third round of esalon dye. I still have grey hair and still, have red tones which I have asked each time to be removed. Not sure if I will continue to use
Pam- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Wendy H.
December 20, 2018
Lighter
POSTED BY:
Wendy H.
December 20, 2018
I would like my color a lighter tint. It was too dark.
Wendy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Brynn P.
December 20, 2018
SKIP IT
POSTED BY:
Brynn P.
December 20, 2018
Like a fool I've kept trying it, hoping it would get better but it hasn't. Color fades extremely quickly so my hair changes color week to week (yes, I use color safe products on it and yes, I'm applying the color correctly). I've also found this to be extremely harsh and drying to my hair- I've had better conditioner with drugstore brands. I'm disappointed because this is a great idea, but it definitely hasn't worked well for me.
Brynn- We are sorry to hear that your color is fading faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Teresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan S.
December 19, 2018
Shipping
POSTED BY:
Susan S.
December 19, 2018
I ordered on dec. 7th shipped on Dec. 10th it is Dec. 15th and it still isn't here? I guess you need to order a month in advance to use this company?? It is now December 19th and still nothing!! I paid the extra “rush” money too! What a disappointment
What is the point in adding comments when there was no conversation about what I asked for and it was completely ignored. As soon as I figure out how to cancel this I am!!
Colleen- Thank you for taking the time to reach out. We're sorry to hear that you were disappointed in our service, as we always aim to ensure clients are completely satisfied. Any time a client has a question or wants to discuss color, we are always available. Please keep your eyes out for an email from us shortly. We will be reaching out to you to discuss your next steps!
POSTED BY:
Patricia H.
December 18, 2018
Color not what I would like
POSTED BY:
Patricia H.
December 18, 2018
Color was not bright enough. I had been using Loreal/Ferria (2018 colors of the Year). Color has more Purple shading & can only remember .mauve in the name.
Was trying eSalon , as most reds I have tried fade fast due to not having a N-Brown in the mix.
If you can get owe to duplicating the color mentioned above, I would be willing to try your color again as I generally really liked the components.
If not I want to cancel my participation & DO not want to receive any further color.
Thanks for your help.
Please stop all deliveries unless you can attempt the above.
Patricia- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that we can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
NTat
December 18, 2018
I have two different colors
POSTED BY:
NTat
December 18, 2018
I consulted the colorist on the phone. I was excited to try but the color bottles in the box were switched and I didn’t noticed it till I applied the second portion. I don’t know if it was because of that reason but my lower hair is much much lighter than my roots. I ended up having two different colors.
N- We’re so sorry to hear that you were disappointed by the results of your color application. It appears we were in contact earlier to discuss your next best steps to help get your hair back to where you'd like it to be. Thank you for taking the time to share your feedback!
POSTED BY:
Kathy W.
December 18, 2018
Disappointed in color
POSTED BY:
Kathy W.
December 18, 2018
Called because color I had picked came out too red. Color recommended came out even redder.
Kathy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kerry C.
December 18, 2018
Hair color
POSTED BY:
Kerry C.
December 18, 2018
I don't care for the latest color that was sent. It came out very light and washed out looking. I followed the instructions carefully, but was disappointed. I've liked all the other colors I've gotten up until now.
Kerry - We’re sorry to hear that your color came out lighter than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. We look forward to crafting your custom color!
Brenda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Juli M.
December 17, 2018
Disappointed.
POSTED BY:
Juli M.
December 17, 2018
I really wanted to like this idea, but after my third use of the dye on my roots, I’m very disappointed. The dye leaves a heavy waxy residue on my hair, I had to wash it six times as my hair is very thick. I had to concentrate on small pieces and really scrub it to get it out and I felt like it was taking the dye out of my hair. I don’t know what else to do I won’t be continuing my subscription at this point until there is a remedy.
Juli- Thank you so much for sharing your feedback! We're always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product. We want to make this right, and will be reaching out to you shortly to resolve this for you.
Kelly- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Linda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Charlene T.
December 16, 2018
Wrong color
POSTED BY:
Charlene T.
December 16, 2018
This is NOT the color I asked for. This is the same color as the first shipment which I did NOT like. The second shipment had more Auburn in it which I WANT. I expect a response to this mishap. Thank you!
Charlene- Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly to discuss your next best step!
POSTED BY:
Jennifer D.
December 16, 2018
Terrible
POSTED BY:
Jennifer D.
December 16, 2018
Hi guys, been using you for years. I emailed to adjust my colour to a dark brown with a hint of red. I even wrote back to confirm and i just did my hair, and it is florescent red. No joke, I look like halloween bad hair dye from an 80's movie!
I am horribly disappointed but I also need this fixed. I cannot go to work with florescent hair. I am not satisfied and would expect a refund on the last order and something to fix this mess sent.
Jennnifer- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. It appears a colorist reached out earlier to help make this right. We truly appreciate your feedback.
POSTED BY:
Marilyn B.
December 15, 2018
Too Dark
POSTED BY:
Marilyn B.
December 15, 2018
The color was almost black and my natural hair is a medium brown. It also dried my scalp out. The gray coverage was not very good.
Marilyn- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Whitney S.
December 15, 2018
Way too dark
POSTED BY:
Whitney S.
December 15, 2018
The product was way too dark and has ruined my hair. I got medium brown which is what I get in typical box dyes and it went so dark I am not sure how I will get it back to normal. Additionally this dye stains more than I have ever seen before. All over my hands, even through my gloves. And on my arms, neck etc.
Whitney- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to help get this resolved for you. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Teresa H.
December 15, 2018
Not to happy with product
POSTED BY:
Teresa H.
December 15, 2018
Not to happy with product. It only covered the gray for a few days.
Teresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dawn C.
December 15, 2018
Poor product
POSTED BY:
Dawn C.
December 15, 2018
I have used esalon on & off for a few years. My previous shipment, the color didn't have any shine. So I asked for a little darker color. My most recent color received I used this morning. Followed the directions exactly. While trying to rinse out, it seemed like it wasn't coming out, but yet the water was running clear. My hair was so gummy. Tried drying it. It just got worse. Plus my color was not darker, it was a strawberry blonde. Not what I requested. The color was just dull. No shine. So just rinsed out my hair, but still gummy. Washed it with shampoo 2 more times. Still had that gummy feeling but not as bad. Went & bought a clarifying shampoo & washed twice. Finally no gummy feeling. I immediately stopped my shipments from you. Did you change your formula? I will not purchase your product again. Very disappointed.
Dawn- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
Shayna - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Marichu B.
December 14, 2018
Amazing
POSTED BY:
Marichu B.
December 14, 2018
Hi, over all for this color is amazing, other than the smell is too strong for me and I got a dandruff after my second application..
Marichu - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details
Kathleen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Amber G.
December 14, 2018
Inconsitant
POSTED BY:
Amber G.
December 14, 2018
I follow the coloring instructions to the T and it always seems that my hair looks obviously home colored afterward. Even just applying to my roots only, you can still see a blatant transition between the fresh colored roots and was was previously colored because it seems like the roots are way too dark. i have sections of hair that look all different!
Amber- We’re so sorry to hear that you were disappointed by the results of your color application. We will always work with you to help you meet your hair color goals if they are achievable at home. It appears that one of our colorists has adjusted your next color according to your feedback. Thank you for taking the time to reach out!
POSTED BY:
Jane R.
December 13, 2018
Colour didn't last very long
POSTED BY:
Jane R.
December 13, 2018
The colour didn't last very long. Can you suggest a similar colour that will last longer
Jane- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Brook V.
December 13, 2018
Not good for my hair
POSTED BY:
Brook V.
December 13, 2018
While the color is great, I have found the product itself to be quite damaging. My hair is so stripped feeling and bone dry after that I can't even get a pick through it w/o a lot of breakage. I've been doing my roots at home for 20 years, so I've certainly tried different brands. I'm afraid this one is just not a good product for my hair.
Brook- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly to discuss your next steps.
Regina- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
jennifer S.
December 13, 2018
Still had some gray :(
POSTED BY:
jennifer S.
December 13, 2018
I left the color on my roots for 45 minutes and still had some gray in an area that I know I covered and even saturated since I had plenty of color.
Jennifer- Thank you for your feedback on your color. Here at eSalon. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Trish M.
December 12, 2018
ridiculous
POSTED BY:
Trish M.
December 12, 2018
I tried this system. Canceled it after the first delivery. Got a 2nd one. Called in and canceled, and was just charged for my 3rd one. Cannot remove my card information!
Do not send me anymore! Or charge me for anymore! I demand a refund of this last amount charged!
Trish- Thank you for reaching out to us here at eSalon! We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us to discuss your next steps!
POSTED BY:
lyudmila M.
December 12, 2018
The NEW Developer bottle.
POSTED BY:
lyudmila M.
December 12, 2018
I like this service , however recently a received a new set and a new developer bottle is really not a great choice. I experienced difficulties during coloring. The prior bottle type was much better.
Lyudmila- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We have passed your feedback on to our product development team. We appreciate you taking the time to reach out!
POSTED BY:
Melissa F.
December 12, 2018
Color too red
POSTED BY:
Melissa F.
December 12, 2018
I asked for a dark ash blond, but always ended up with a strawberry blond.
Melissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tara
December 12, 2018
sludgey crisco-like substance left on my scalp
POSTED BY:
Tara
December 12, 2018
I've ordered a color set twice now, and this was basically strike 3 for me. Each time this happened before I blamed myself, assuming I hadn't followed directions or something. But I followed them to the letter this time and I had the same issue I've had both times I dyed my hair using the same product previously. Somehow, I've washed my hair 3x and I can still run my fingers through it and come up with white chunks of something sticky in my fingernails. I even mentioned that I had this issue before ordering the dye and the stylist acknowledged that it had been reported by other customers and because of this esalon was going to change the formula. I assumed it had already been changed, but apparently not. It's such a shame, the color is really perfect and I absolutely love the tint rinse but it's not worth dealing with the after effects of using this dye. It takes weeks to get whatever this is out of my hair and ultimately I end up fading the color trying to do so. I'm kind of amazed this isn't a deal breaker with other customers, because it definitely is for me.
Tara- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Dorie V.
December 11, 2018
No more contact with me
POSTED BY:
Dorie V.
December 11, 2018
I asked your company to not contact me. I do not want your product anymore.
Dorie- Thank you for taking the time to reach out. We can confirm that you have been unsubscribed, so you'll no longer receive any further information from eSalon.
POSTED BY:
Irina B.
December 11, 2018
Needs some a adjustments
POSTED BY:
Irina B.
December 11, 2018
The dark golden blond color looks OK. I would like it to be more red if possible. It did not color my grey hair and it burned my skin in a few places. Is there anythink that can be done to improve that? Thank you
Irina- We’re sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you
POSTED BY:
Briana K.
December 11, 2018
Bad feeling
POSTED BY:
Briana K.
December 11, 2018
I tend to go between getting my hair done professionally and doing it at home for 10+ years. I've never had a problem with coloring my hair either way. I enjoyed the simple instructions the kit came with and the fact that they included a second set because I have very long hair. HowEVER.... when trying to rinse it out per the instructions, it did NOT wash out. The water ran clear, before the shampoo/conditioner and after the shampoo/conditioner. My hair was left feeling gummy, sticky, waxy, and just generally gross in every way possible. I couldn't brush it out, couldn't dry it. I could barely get it into a bun or ponytail. I waited 24 hours before washing it again and while most of the yucky feeling came out, it's still there and I am in NO way impressed. The color is also much darker than I anticipated. I have NEVER had my hair feel this way after getting it colored in a salon or at home. I gave it two stars because I enjoyed the instructions and customization, even though I think my color is darker than i expected. But what can you expect from an online store?
Briana- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Whitney S.
December 11, 2018
color matched my real hair color perfectly
POSTED BY:
Whitney S.
December 11, 2018
color matched my real hair color perfectly but I was hoping for a color to create highlights in my hair
Whitney- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Unfortunately, hair color cannot create highlights, but we do have a highlighting kit available for purchase. Please keep your eyes out for an email from us shortly- we will be reaching out with further information to help you achieve your color goals at home!
POSTED BY:
Shannon R.
December 11, 2018
Does no cover
POSTED BY:
Shannon R.
December 11, 2018
It is a pretty color but does not stick to my roots
Shannon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. We're sorry to hear that we have not been able to get it just right for you. We appreciate you taking the time to reach out and work with us to help you achieve your color goals at home!
POSTED BY:
Brenda Q.
December 11, 2018
Sorry I'm not satisfied.
POSTED BY:
Brenda Q.
December 11, 2018
Just finished the coloring. Very messy to use on short hair. I'm not satisfied with the color. It also still left gray in my temple area. It sure sounded great but I will continue with my L'Oréal. Preference.
Brenda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dora S.
December 10, 2018
Nov 5, 2018 order
POSTED BY:
Dora S.
December 10, 2018
Not happy it's way to dark and went back to two orders ago.
Dora- We're so sorry to hear that your recent color application did not deliver the results you were seeking. It appears that you had a color consultation with one of our colorists earlier today to help ensure that your next application will deliver your desired result. Thanks for taking the time to share your feedback!
POSTED BY:
Christina B.
December 10, 2018
Not enough product to cover my hair
POSTED BY:
Christina B.
December 10, 2018
My hair is now below my bra line so i had to stretch i set really thin
Christina- Thank you for reaching out! We're sorry to hear that you feel you haven't been receiving enough product. Additional color for longer hair is always available for purchase if it suits a client's needs and color goals. It appears that one of our colorists has reached out via email earlier today to help determine your next best step. Thanks again for taking the time to reach out!
POSTED BY:
Lori P.
December 10, 2018
Worst customer service
POSTED BY:
Lori P.
December 10, 2018
I received my order and when I applied it the color was the previous color. I was upset since I did go into the salon to have them match the color. I emailed them and got a sarcastic email back. I called and was told they send the correct order. What would I like them to do. When asked to speak to a manager I was told she was busy and she would tell me the same thing. Rude customer service... I understand making mistakes but just admit it and fix it.
Lori- Thank you for your feedback. We apologize for the disappointing experience you had with our color and service. We're always looking to improve, and truly value everything our clients say. It appears we have reached out to discuss your color and any concerns. Thank you for taking the time to reach out!
POSTED BY:
Michelle A.
December 10, 2018
Not the color I was thinking
POSTED BY:
Michelle A.
December 10, 2018
Hello. I finally tried my color yesterday 1 of 3 I have bought. It was too red and not what I was hoping for. But thank you for trying.
Michelle- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Elizabeth H.
December 9, 2018
Gray losing color
POSTED BY:
Elizabeth H.
December 9, 2018
Looked good but over time the gray seems to be losing color. Do not wish to color again. But no place to cancel future shipments
Elizabeth- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mary G.
December 9, 2018
Fell victim to the gunky gummy residue
POSTED BY:
Mary G.
December 9, 2018
I spent a ridiculous amount of time rinsing this product out of my hair and it still didn’t feel clean. Used the enclosed shampoo and conditioner. I’ve been coloring my own hair for 25 years and I followed these directions precisely. Tried to dry my hair and it had such a gunky, gummy residue that was greasy and I couldn’t get a brush through my hair. Let it dry and it has this greasy residue when I touch my hair. Got back into shower and shampooed twice, then used conditioner. Got out of shower and it’s almost nearly as bad. Was supposed to go out for my husband’s birthday tonight and I’m embarrassed at how awful my hair looks and feels right now. Really ruins everything. Will NOT use this product again. Google this issue—its a widespread one that dozens of people have complained about for over a year.
Mary- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Oreen M.
December 9, 2018
Did not work for me.
POSTED BY:
Oreen M.
December 9, 2018
I have black hair and I ordered a chocolate brown hair dye. After using the hair dye there was no change in colour at all. My hair remained black.
Oreen- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Nicole U.
December 9, 2018
Extremely disappointed
POSTED BY:
Nicole U.
December 9, 2018
I had high hopes considering this was supposed to be customized colour. I don't understand why it looks nothing like the picture I chose it's much darker on the places I applied second bottle, I'm actually super depressed about it. Customer service was great when I called to check on the color but that doesn't matter when my hair looks like this.
Nicole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stephanie S.
December 9, 2018
Didn’t change the color of my hair at all
POSTED BY:
Stephanie S.
December 9, 2018
I wasted money on this product and it didn’t even change the color what so ever. Never will I buy again. I was so excited about this product but disappointed with the results it’s like I just colors my hair with developer because no color was changed.
Stephanie- We’re sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kimberly M.
December 8, 2018
Washing Color Out
POSTED BY:
Kimberly M.
December 8, 2018
I have been ordering from ESalon for 3 years now. I love the concept and the color. However, it is difficult to wash th color out and leaves a sticky film on my hair, for 3 or more days, even after diligently trying to wash it out several times. I also referred my sister and a friend who had even more trouble then me - it might have to do with the water they use. However, we all agree the color and concept is awesome but it is so frustrating trying to wash it out. Therefore I am now too canceling my account. If you ever improve this aspect of the product I will definitely rejoin and I am sure my sister and friend would as well. Please keep me posted. Sincerely, Kim
Kimberly- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. You are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Kimberlee L.
December 8, 2018
Uneven color
POSTED BY:
Kimberlee L.
December 8, 2018
Really beautiful packaging and I was so exited to use it, however even though I paid the rush fee it took longer than expected to be delivered. The color left a brassy red tint to my hair even after the toner that came with the highlighting kit. My roots where left a lot darker than the rest of my hair even though the box came with extra color to ensure full coverage I feel it didn’t cover my hair evenly or properly.
Kimberlee- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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