Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
I ordered dark brown for my roots. They came out auburn/brown... I have to get root touch up at the store to re-do them. Also, when I got in the shower to rinse out the color I had a moment of panic because the dye was stuck in my hair like wax and was difficult to get out. Cancelling my order today. Too bad because I love this idea.
Lauri- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Teresa K.
January 29, 2019
Terrible, horrible results.
POSTED BY:
Teresa K.
January 29, 2019
If I could give you zero or negative stars I would. I ordered a strawberry blonde with lots of red. When I used what you sent me I got brown hair and most of it fried- I have to get most of my hair cut off after using this product. NEVER AGAIN!!!
Teresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Heather- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to help get this resolved for you. We appreciate you reaching out!
POSTED BY:
Carey B.
January 28, 2019
Didn’t cover even . Roots to light ends dark
POSTED BY:
Carey B.
January 28, 2019
Over all the color is ok but as I told them before my roots generally come out lighter than the ends which happened with this product as well, even though I followed the directions to a T. My hair is a bit dry but normal for the process . There was no goopy residue as others say they have experienced. I just want even coverage and I can’t obtain it so I guess I have to go get it professionally done to solve my problem.
Carey- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly!
POSTED BY:
Frannie L.
January 28, 2019
My hair broke off
POSTED BY:
Frannie L.
January 28, 2019
The ammonia is too strong. My hair broke in half when washing and was so damaged from the color I had to put three heavy conditioners to help it.
Frannie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Misty B.
January 28, 2019
I did not care for this color set at all.
POSTED BY:
Misty B.
January 28, 2019
The color is dark copper brown, it looks pretty in the picture, but on me it looks terrible. My roots turned a bright auburn red and the rest of my hair is brown, it looks nothing like the picture :(
Misty- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Anna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Peggy E.
January 28, 2019
disappointed
POSTED BY:
Peggy E.
January 28, 2019
I have colored my hair for years, so I know what I am doing. However, you need another set of hands doing it with the brush and two bottles when you are supposed to separate your hair into sections, do your ends separately and then blend everything together. It was very hard for me and when I used the shampoo/conditioner that was sent in the package, my hair felt greasy not clean, I ended up having to wash it again the next morning.
Peggy- Thank you for your feedback! We are sorry to hear that your found the at-home coloring process difficult, and it can take some practice to get your technique just right. Our team of licensed colorists are here for you every step of the way. Please feel free to contact [email protected] or call for tips and tricks. We appreciate your time and feedback!
POSTED BY:
Kelly E.
January 28, 2019
Mediocre
POSTED BY:
Kelly E.
January 28, 2019
The smell was so intense I gassed my family out of the house for an hour. Hair feels dull now, and easily tangles. The color looks alright but definitely faded after the first wash. I missed some spots but I was rushing due to the smell. Would not use again.
Kelly- Thank you for your feedback! We're sorry to hear that our product did not meet your expectations! The scent of our product can be a bit stronger than standard color, as our product is freshly mixed and does not sit on the shelves for months at a time as most color does. For this reason, we always recommend applying in well-ventilated areas wherever possible. Please keep an eye on your email for further information from us. We appreciate you working with us to help achieve your color goals at home!
POSTED BY:
Wendy W.
January 28, 2019
The love is gone!
POSTED BY:
Wendy W.
January 28, 2019
Did not cover grays well, if at all with last 4 colorings. Color faded and lackluster within 2 days. Nothing changed with hair care routine and only use sulfate and paraben free products on natural hair. Receiving more suggestions for maintenance product up-sale, however. Sure hope this wasn't all some gimmick to get me hooked on what I thought was a quality product; only to find out they've scaled back on quality to dig hook in for quantity! will be dropping if next order does not produce results.
Wendy- We’re so sorry to hear that you were disappointed by the results of your recent color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps and tips and tricks for better gray coverage! We truly appreciate your feedback.
POSTED BY:
melissa P.
January 28, 2019
Awful
POSTED BY:
melissa P.
January 28, 2019
I received a package for roots only which was not at all what I wanted esalons questions do not give you options and I don’t like how it’s set up. I called to inform them that I was unhappy and the process to getting them to fix it is not easy. I am a very unhappy customer esalon does not communicate well enough to know what the customer wants.
Melissa- Thank you for your feedback! We're so sorry to hear that you were disappointed in your eSalon experience. It appears that you had selected a root touch-up only when completing your profile. We do apologize if there was any confusion when completing the custom color profile. We ask a set of comprehensive questions that help give our team an understanding of your needs, and we strive to make this completing this profile as easy and hassle-free as possible. We are always happy to work with you to adjust according to your needs, and we see that you have spoken with a representative to help resolve things for you. Please feel free to reach out if you need any further assistance!
POSTED BY:
Annie
January 28, 2019
Color off
POSTED BY:
Annie
January 28, 2019
I used to love esalon but between getting an order that I had to get corrected and then getting the exact same formula the next time (that I tossed instead of using) and combined with the service I received after, my view on the products and company have been heavily altered.
I hope that my experience is an exception instead of the norm.
Annie- Thank you for your feedback! We are so sorry to hear that you were disappointed in your eSalon experience. We are always happy to work with you to adjust based on your needs, and it appears that we did attempt to reach out to you multiple times without response. Please keep an eye on your email for a message from us shortly to help resolve this for you. Thank you for reaching out!
POSTED BY:
Eva R.
January 27, 2019
Too dark
POSTED BY:
Eva R.
January 27, 2019
My hair came out almost black and it left a thick waxy feel and residue in my hair.
Eva- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
DLorah A.
January 27, 2019
Not happy with color
POSTED BY:
DLorah A.
January 27, 2019
I was not happy with the color, it was way to dark. My hair was frizzy after using the color solution. I feel it was too harsh. I am not interested in receiving more hair color from your company. Please unsubscribe me. Thank you
DLorah- Thank you for your feedback! We are sorry to hear that you were disappointed in your eSalon custom color. Per your request, we can confirm that your plan is off so you won't receive any further automatic shipments. We are always happy to work with you to adjust to suit your needs. Please feel free to reach out to [email protected] if you need any assistance in the future!
POSTED BY:
Jeanne S.
January 27, 2019
Horrible
POSTED BY:
Jeanne S.
January 27, 2019
Did not cover my grey. The first 4 times I shampooed my hair (with your recommended shampooing products) the color came out in massive amounts then all color was gone in its infirmity. Please stand by your 100% and credit my card back for 109% of my purchase. guarantee
Jeanne- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa C.
January 27, 2019
Not enough coverage/faded too fast
POSTED BY:
Melissa C.
January 27, 2019
This color did not cover my greys and started fading after a few shampoos.
Melissa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra P.
January 26, 2019
Colour change
POSTED BY:
Sandra P.
January 26, 2019
The last colour has made the hair look dull could you go back to original colour you supplied. What I’m looking for is a bright baby blonde. Please refer to the picture I sent
Thank you
Sandra- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We can confirm that your colorist will adjust based on your feedback for your next shipment. Please feel free to reach out to [email protected] if you need any assistance!
POSTED BY:
Kristi L.
January 26, 2019
Grays will stay
POSTED BY:
Kristi L.
January 26, 2019
Color was okay, not great, not bad. But gray coverage was terrible. Used the same color two colorings in a row to give it a chance, but it was the same
Kristi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. It appears that you have been using a demi-permanent formulation, which is not designed for full gray coverage. Please keep your eye out for an email from us to discuss how we can adjust your formulation to better suit your needs. We truly appreciate your feedback.
POSTED BY:
Theresa M.
January 26, 2019
Started losing a lot of hair after using this product!!
POSTED BY:
Theresa M.
January 26, 2019
After using this product a few times I noticed increased hair loss. This has not happened to me with other products. I tried to color the ends one time & it immediately noticed hair loss & breaking. Next time I did all over coloring. With continued use I am losing massive amounts of hair. I will discontinue using this product!!
Theresa- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out!
POSTED BY:
Antoinette M.
January 26, 2019
horrible results
POSTED BY:
Antoinette M.
January 26, 2019
I ordered a blonde color, and it turned my hair RED
Antoinette- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We are happy to work with you to find a resolution and have your hair looking its very best. Please feel free to reach out to [email protected] if you need any assistance!
POSTED BY:
Nikki L.
January 25, 2019
Nothing special
POSTED BY:
Nikki L.
January 25, 2019
Nothing changed. If anything my hair is now just brown with a tint of red ONLY if I'm in the sun. The shampoo I bought gives more color than the dye. I think 2X was enough and I am not about to pay the amount they charge for the results I got. I am going to lighten it and then try Henna i guess. thanks....
Nikki- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Sandy L.
January 25, 2019
Great Color
POSTED BY:
Sandy L.
January 25, 2019
No complaints on the color because it is beautiful! I only have two cons; one- the color does not seem to last long at least on me! Less than two weeks and my roots are all over the place. Second- the strong ammonia smell. I had Legionella many years ago so my lungs are very much affected by the strong odor of this hair color. These are my only complaints though because customer service is awesome with this product and it is well worth it! I just wish the color would last a little longer!
Sandy - Thank you for sharing your feedback with us. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Regina P.
January 25, 2019
Not for me
POSTED BY:
Regina P.
January 25, 2019
The color was to dark and my grays showed within 2 days of coloring.
Regina - Thank you for sharing your feedback with us. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
joan G.
January 25, 2019
a little darker than I wanted
POSTED BY:
joan G.
January 25, 2019
darker than I wanted but otherwise fine. I just found I can do my own chemistry with product from my stylist.
Joan- Thanks for reaching out! We are sorry to hear that we haven't gotten it just right with your color. We are always happy to adjust your formulation based on your feedback. Please feel free to contact to [email protected] if you need any assistance. We look forward crafting your next custom color!
POSTED BY:
Kristen H.
January 25, 2019
The color is to red and too dark.
POSTED BY:
Kristen H.
January 25, 2019
I ordered a strawberry blonde color and it is clearly shown in my picture. The color I received is much to dark and much to red. It is more of a reddish auburn color. That is not at all like my picture or the color I wished to achieve. Definitely need work on making your red hair more natural. I am a natural redhead and this color is very unnatural. I have achieved much better results in my local store boxes.
Kristen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Amy T.
January 25, 2019
Appreciate the effort. But waiting for new formula
POSTED BY:
Amy T.
January 25, 2019
It's just so hard to get the chemicals rinsed out. It takes a few days to get back to regular texture, and the color fades with every rinse.
Amy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melanie S.
January 25, 2019
Too Dark!
POSTED BY:
Melanie S.
January 25, 2019
I want to change my custom color but seem to have lost my editing! Please change my color to make it lighter. it is much too dark (I'm 76.) I would also like to get it sooner than the March 5th autoship. So I can make this change. If you need to contact me, text or call my number; or send me an email. Thank you! (Ooooh, "publish"?? How do I edit?
Melanie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kimberly S.
January 25, 2019
Grey coverage needs work
POSTED BY:
Kimberly S.
January 25, 2019
Still need the color different. Grey coverage lasts 3weeks at best
Kimberly- We’re sorry that you were unhappy with the results of your recent color application. We can confirm that your colorist will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
POSTED BY:
Joanne B.
January 24, 2019
I have very light blonde hair .
POSTED BY:
Joanne B.
January 24, 2019
The last color I was sent made my hair brassy so I was sent another. It was a root color...way too dark...The brassy is gone, but my roots look like I'm growing out my hair color from a darker shade of blonde. All I wanted to do was color the grey ! Please find a colorist who can fix this ! I have waited between colorings because I don't want to over process my hair...
Joanne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sylvia- Thank you for your feedback! We are happy to work with you to adjust your formulation to better suit your needs if we are able to. Please keep an eye on your email from us with further information on what is achievable with hair color vs. hair care products, and we can discuss if you'd like to make any changes. Thanks again for reaching out!
POSTED BY:
Michele A.
January 24, 2019
Hair texture
POSTED BY:
Michele A.
January 24, 2019
After coloring my hair, my hair texture was very rough. I've never experienced that before, even with drugstore coloring. Usually my hair feels very soft after coloring, my hair felt very bad after this coloring, even though I used extra conditioner.
Michele- Thank you for your feedback. We are so sorry to hear that your hair is feeling dry after your recent coloring session! We add many protective and conditioning ingredients to our salon-quality formula to help protect the hair while coloring, but it is important for hair to be properly hydrated before and after coloring to ensure a soft texture and shine. We are happy to work with you to create a formulation to better suit your needs if we are able to. Thank you for reaching out!
POSTED BY:
Marge B.
January 24, 2019
Complicated
POSTED BY:
Marge B.
January 24, 2019
After reading the instructions I find it is way too complicated to follow the instructions, especially because my hands are arthritic.
Marge - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Valda H.
January 23, 2019
Wrong colour for me
POSTED BY:
Valda H.
January 23, 2019
I hated my colour, esalon sent me a colour with red in, I ordered purple in it, they said their colour would be better, I hated it and went back to my own hairdressers
Valda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. It is important to note that violet is made from red and blue, so any color formulated with purple or violet will have red in it. Please keep your eyes out for an email from us shortly. We will be reaching out to you with further information to help resolve this for you.
POSTED BY:
Beth W.
January 23, 2019
Not really the color I wanted...don’t like it
POSTED BY:
Beth W.
January 23, 2019
The color looks unnatural, not the copper I was expecting.
Beth- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rae J.
January 23, 2019
Color
POSTED BY:
Rae J.
January 23, 2019
It's a pretty color however much darker than the picture and what I had wanted so I'm not happy
Rae- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
mary C.
January 22, 2019
GRAY COVERAGE
POSTED BY:
mary C.
January 22, 2019
SADLY, THIS COLOR IS NOT FOR ME AS IT DID NOT COVER MY GRAY, WHICH FOR ME IS THE WHOLE POINT. I HAVE HIGHLIGHTS DONE PROFESSIONALLY, BUT THIS COLOR FORMULA DOES NOT WORK TO KEEP THE ROOTS AND RESISTANT GRAY AT THE BACK UNDER CONTROL. I HAVE TO CANCEL.
Mary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathleen C.
January 21, 2019
Roots not coloured well
POSTED BY:
Kathleen C.
January 21, 2019
I was excited to get my e salon colour but was so disappointed with the result. I followed the instructions to the letter and I have to say that my roots (grey) although slightly tinged with colour are very noticeable against the rest of my hair 😥
Kathleen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Victoria L.
January 21, 2019
Bright ginger !!
POSTED BY:
Victoria L.
January 21, 2019
My hair has come out bright ginger!! Not the colour I wanted and completely different to the same shade in semi permanent. I’m out tonight for my birthday and now have to spend the afternoon trying to strip my hair colour out... very sad... as previous dyes had been great.
Victoria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kamala M.
January 21, 2019
I dyed it and it looks exactly the same as before I dyed it!
POSTED BY:
Kamala M.
January 21, 2019
I wanted a copper red color, but got a mousy brown with a reddish hue.
Not trilled with this at all, my color does not look any thing like the color I choose.
It also took 40 minutes as compared to my regular dye that only takes 25 minutes. I would have looked past this if I didn't wait my time dying my hair the identical color it was before. Guess I'll just through out the free second dye they gave me.
Kamala- We’re so sorry to hear that you were disappointed by the results of your color application, and we apologize for any confusion. Your kit included 2 bottles of custom color (with different formulations) intended to be used in one application per your custom color instructions. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Robin R.
January 21, 2019
I like the color, but...
POSTED BY:
Robin R.
January 21, 2019
I like the color, but found the customer service to be lacking. When I went to my history it would let me reorder my last order, but I could I not find a way for it to tell me which color I had previously ordered. I ordered and hoped for the best, but would have liked to seen my specific order labeled for me.
Robin- Thank you for taking the time to share your feedback! We are sorry to that were unable to find your color history through your account. You can do so at any time through the Color Details page on your account (under the My Hair Care section). We are always available for assistance at [email protected]. Please keep an eye out for an email from us with further information. Thanks again for reaching out!
POSTED BY:
Paula M.
January 20, 2019
Disappointed
POSTED BY:
Paula M.
January 20, 2019
Very Disappointed..
I sent another email after the one below and it’s not posted on my account....
I told you I was disappointed that my grey was not only not covered it turned greenish color..
I cancelled my future deliveries and never got a reply to this either..
I have a box of dye that has same dye mixture as last box.. that turned my hair greenish color I would like a credit ..
I liked color was lighter than what I had.. Not black
Did my color, my hair was lighter at roots ..maybe I need to figure it out is different color leave on longer or make a wider dye application at roots.
Grey not totally covered.. I wrote a email got no reply..
I only spoke to colorist when first box needed to be adjusted.. Second color no one responded.. very disappointed .. I cancelled my future deliveries
I had already lightened my hair, and I was trying to turn the lightened strands purple. The colorist talked me out of a ligher shade (which i know from experience I need). The result, completely black hair. no brown no violet.
Emily- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kathleen C.
January 20, 2019
So dissappointed
POSTED BY:
Kathleen C.
January 20, 2019
I ordered a color called "intense copper" and filled out the questionnaire completely honestly. I even included photos of my hair so the colorist could make any professional decisions. The product showed up, packaged nicely and very cute. I followed the dying instructions to a tee and ended up with slightly warm dark brown hair. Not anything like I wanted. Not anything like the picture. The drug store box dyes I have tried give me a better color and for much less money. I am so sad, I truly thought I could get the more vibrant shade of copper that I can never find at the store. Now I have brown hair and don't feel like myself. :(
Kathleen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rachel A.
January 20, 2019
Did not work
POSTED BY:
Rachel A.
January 20, 2019
Followed the instructions to a tee and had a friend help! Didn’t do anything to my hair color but make my scalp appear pink. Made my grays growing in appear pink! Waste of money and time.
Rachel- We're sorry to hear that our color did not meet your expectations! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Cynthia F.
January 20, 2019
Followed instructions completely but came out much darker than it should have
Cynthia- We’re so sorry to hear that your color came out darker than you expected! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs. We have reached out to you via email with next steps so that our licensed colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Helen R.
January 20, 2019
Disappointing, leaves hair waxy
POSTED BY:
Helen R.
January 20, 2019
I had high hopes for using this product and the color turned out good, however cannot get past the waxy outcome. I used this product yesterday and will never use again. The shampoo that came with this did nothing. It just was not washing out. I used my Biologe shampoo and after two more deep washes I thought I got it out. I had to open my eyes to find the shampoo (as I wasn’t expecting to need it) and when the water ran in my face the product was too...I ended up with irritated eyes even today. After three shampoos I thought I was good, however it still isn’t washed out and still feels waxy. I had to go to the salon today to ask for help, and they recommended a clarifying shampoo to try to remove the residue it has left on my hair, which has cost me more money now. It also left a waxy feeling on my shower floor (have never had this before!). I hope this doesn’t damage my hair and have learned to just stay with the salon for the best outcome. Very disappointing.
Helen- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee!
POSTED BY:
Lorena P.
January 18, 2019
Can't get it right
POSTED BY:
Lorena P.
January 18, 2019
I gave you guys a second chance but once again I looked like Elmo after using this dye so close to my wedding day! I was glad I was able to fix it before then. It was not copper toned red at all. I'm over this service, please don't bother sending me anything else.
Lorena- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t gotten it just right with your color, and we appreciate you reaching out!
POSTED BY:
Brittany M.
January 18, 2019
Gray coverage
POSTED BY:
Brittany M.
January 18, 2019
The overall color was accurate to the picture shown, however, I have a lot of gray hair and the color did not stick to my gray hairs. This isn't the first time I have had issues with this. I have gone to salons, purchased box dye and use different brands of dye and had similar results. If you don't have my issue then you will probably be just fine and really enjoy the product.
Brittany- We’re sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We appreciate your feedback!
POSTED BY:
Lesia H.
January 17, 2019
Greys not covered see pictures
POSTED BY:
Lesia H.
January 17, 2019
I did my hair today January 16, 2019,
I did around my face before anything, then the rest of my roots.
I followed the direction to the "T"
This product Didn't cover my greys no more then the other
Hair dyes I buy.
I want to cancel my membership
I would like a refund!!!.. Was not worth the money to me.
The more I look around my hair I see
It's not even the color I want. Looks Dark.
LIke i said i would lIke a refund. You can send me a label to send back the empty bottles box.
I haven't posted nothing to Facebook yet.
I do have pictures.
Lisa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to help get this resolved for you. Please keep an eye on on your email with further information. Thanks for reaching out!
POSTED BY:
Julie M.
January 17, 2019
Doesn't cover grey
POSTED BY:
Julie M.
January 17, 2019
I had wanted to try this in hopes that it would cover all my grey around my face. However, this did not happen.
Julie - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Susan C.
January 17, 2019
Just need highlight kit
POSTED BY:
Susan C.
January 17, 2019
I wish I could just get the highlight kit unless I specify. It is so expensive when I hardly use any to just color my roots.
Susan - Thank you for contacting us. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Sarah C.
January 16, 2019
something was wrong with the hair dye
POSTED BY:
Sarah C.
January 16, 2019
The day I received my hair dye in the mail,open it and the bottles where so cold,(like the postal office keep it outside) I couldn't believe how cold it was.so I waited couple of days,then dyed my hair,THIS TIME IT DIDNT COLORED MY GRAYS, AND MY HAIR FELT SO STIFF, HARD LIKE IT BURNED MY HAIR. When I colored my hair 2× before my hair felt amazing, soft,colored all my grays.(LOVED IT,) little disappointed. But I love your company,so hoping that,the company can fix this issue
Sarah- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. If the color is exposed to extreme temperatures, this can definitely affect the color (color exposed to extreme temperatures should not be used). Please keep your eyes out for an email from us shortly. We will be reaching out with further information.
POSTED BY:
Nina D.
January 16, 2019
Made my roots orange
POSTED BY:
Nina D.
January 16, 2019
the ends of my hair came out great but the white white gray turned orange
Nina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Kim- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Christa M.
January 16, 2019
Hair color too harsh
POSTED BY:
Christa M.
January 16, 2019
The product has too many chemicals and seemed to harm my hair. Color is worse than drug store none chemical color.
Christa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we are always happy to work with you to formulate a color to better suit your needs if we are able to. We appreciate you working with us to help you achieve your color goals at home!
POSTED BY:
Alisha T.
January 16, 2019
Expected more
POSTED BY:
Alisha T.
January 16, 2019
The color for my roots was nice, the length has a silvery tone to it. Not thrilled about that. Was supposed to be a reddish brown. Even with using the stain shield gel, it still stained pretty bad and the wipe did not work. Also—- I looked into this and specifically called the number to find out if this was safe to use during pregnancy. I DO NOT RECOMMEND IF PREGNANT. The ammonia smell is HORRIBLY strong and intolerable. Won’t be repurchasing. Only gave a star because it was required.
Alisha- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. We were unable to locate any previous contact regarding product use during pregnancy, and we always advise for clients to contact their physician to determine their eligibility to color while pregnant. We apologize for any discomfort experienced during your application, and we recommend applying any color in a well-ventilated area. Thank you for taking the time to reach out!
POSTED BY:
JAMIE D.
January 15, 2019
My color
POSTED BY:
JAMIE D.
January 15, 2019
For some reason the color seems to fade to a copper...like a red undertone. I would rather it to be more Ash Blonde than red.
Jamie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
Lashonna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we didn't get it just right with your color. We want to work with you to adjust your color and get you closer to your goal, and our color experts are here for you every step of the way! Thank you for reaching out!
POSTED BY:
Kym M.
January 15, 2019
BEWARE: Damaged Hair
POSTED BY:
Kym M.
January 15, 2019
I tried the highlights and it damaged my hair but was told that I could not receive a refund because product was sent to me to fix the highlights and it actually took most of my hair out and the highlights didn't even go away. Totally disappointed and very upset that I have to go around each day with clumps of hair missing and unwanted highlights and no money back nor compensation for my damaged hair. I contacted eSalon and explained in detail what happened and that I could send pics but the only thing offered and sent was a moisture mask which I refuse to even open the box. False advertisement with 100% satisfaction. I plan to proceed with further action as I have to deal with my hair continuing to fall out each day.
Kym- Thank you for reaching out to us here at eSalon! We are sorry to hear that your custom color and highlight application did not deliver your desired result. Our Color Happiness Guarantee is something we take seriously, and it appears that we have worked with you multiple times to try to find a resolution and have your hair looking its very best. We are sorry to hear that you feel we were unable to help you achieve your color goals at home, but we appreciate you giving us the opportunity to try! Thank you for your feedback and time.
POSTED BY:
Jana T.
January 15, 2019
Not as advertised
POSTED BY:
Jana T.
January 15, 2019
Sorry, but your coloured dulled my hair and completely washed out all my natural highlights. I won’t be recommending you to anyone.
Jana- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly with further information on our color.
POSTED BY:
Susan Z.
January 15, 2019
Custom Color
POSTED BY:
Susan Z.
January 15, 2019
I love the color but for some reason when switching back from medium brown to dark brown my roots did not take (I have about 4-5 inches of medium brown then the rest of my hair is dark brown). Within 4 days of coloring the gray hair around my faceline came back.
Susan- We’re sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your with further information!
POSTED BY:
Brenda C.
January 14, 2019
Disappointed with outcome
POSTED BY:
Brenda C.
January 14, 2019
The color I was sent made my hair color darker than I requested and did not cover the greys. It was upsetting how dark the color came out. I was very particular in expressing I wanted to maintain same color but cover my greys.
Brenda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Shoshana- Thank you for reaching out to us here at eSalon! One major advantage of our service is that we can easily adjust your color according to your feedback. We have emailed you to discuss how we can adjust your color to better suit your needs. We look forward to working with you!
POSTED BY:
Joan M.
January 14, 2019
Not the color noted
POSTED BY:
Joan M.
January 14, 2019
The color was WAY too red from the color noted on your site and did not cover the slight amount of grey that I have. Quite unhappy with the result although my hair does feel very smooth
Joan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Queeny Mae D.
January 14, 2019
Nothing changed ;(
POSTED BY:
Queeny Mae D.
January 14, 2019
I thought by sending pictures of before and after will help my stylist to help me achieve my color. Sadly, after all the hassle and struggle of application, I never had any changes whatsoever. Seems like i just took a bath and that's it which is sad as I've read a lot of good reviews. I'll check other brands.
Queeny- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lori A.
January 13, 2019
asking for color adjustment
POSTED BY:
Lori A.
January 13, 2019
I wanted to go a "shade" darker. Which to me was just a shade, as in a slight change. All the communication I received was, "your color has been adjusted". The shock to me was when I colored my hair and rinsing it out, I was not blonde anymore, but now a light/medium brown. There really is no communication. You ask for a color, you get it. I will not be ordering again.
Lori- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Elena N.
January 13, 2019
I am not satisfied
POSTED BY:
Elena N.
January 13, 2019
I was disappointed with this color set.
I even did not try highlights I ordered with this color.
Color itself was good, my hair soft and shiny after coloring.
But it did not cover my grays. Right after coloring I could see the difference between gray and not gray hair.
Now, three weeks after coloring my grays don't keep color, not only grown roots, but all hair length.
Probably will stop using using your products unless you have something more suitable for gray hair.
I have about 30-40% of gray hair and would like to have 100% gray coverage.
Elena- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gretchen W.
January 13, 2019
Terrible
POSTED BY:
Gretchen W.
January 13, 2019
My roots did not take the color. I colored my hair today and followed the instructions. Terrible outcome.
Gretchen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Sue- We’re sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on our color and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out!
POSTED BY:
karen Y.
January 12, 2019
Greys
POSTED BY:
karen Y.
January 12, 2019
For the most part I like the color, read instructions to the T BUT some grays made it through so and over all coverage did not take
Karen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stephanie P.
January 12, 2019
Not what I ordered
POSTED BY:
Stephanie P.
January 12, 2019
Pretty sure the somewhat dark brown colour I was sent was no where near the dark ash blonde I had ordered..... if you want to make a good product start with giving customers what they order. Messing with someone’s hair can cause some serious problems.... not ok.
Stephanie- Thank you for contacting us! We apologize for any confusion- we can confirm that we shipped your requested Dark Blonde Ash shade. We have emailed you to help clarify things and discuss this matter further. We appreciate you taking the time to reach out, and we look forward to working with you to help achieve your color goals at home!
POSTED BY:
Emma L.
January 12, 2019
Didn’t come out the color promised
POSTED BY:
Emma L.
January 12, 2019
Ordered my hair color in a dark blonde - golden copper. Unfortunately instead of getting the color promised, my hair is now a coppery medium brown. It a perfectly nice color I guess, but it wasn’t what I wanted AT ALL.
Emma- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Denise N.
January 12, 2019
Not happy
POSTED BY:
Denise N.
January 12, 2019
I followed instructions. Not the color I was expecting. I am still blonde, with a touch of red. My hair is now dry. Have to go have it fixed.
Denise- Thank you for your feedback on your color. At eSalon, we are always striving to improve and ensure each and every customer is satisfied with their color! We are so sorry to hear that we haven’t got it just right. We would love to work with you to help you achieve your color goals at home. Thanks again for reaching out!
POSTED BY:
x X.
January 11, 2019
Sad.... Roots and Ends Mismatch
POSTED BY:
x X.
January 11, 2019
***** I have to edit my first review to give a review on the replacement product from eSalon as they do not have that as an option. My second review isn't any better than my first review. It took eSalon 2 weeks to respond to me and the only reason why they fixed it was because I finally picked up the phone and called them. But I got a new kit. Hooray. Only my replacement kit did not have everything I needed to color my hair. It was missing the applicator. Really you guys? This is the best you could do with a replacement kit? In the second kit the hair color itself is not even half as pretty as the first one. My 2nd hair color is very flat, is not multi-tonal and there's No Dimension to it. At All. The double process has left my hair dry dry dry. I'm sad and disappointed. I just wanted pretty hair and I really wanted to love to love to love it. My experience with eSalon has not been the best. At all. The ball is in your court eSalon. I am giving you a chance to make this right for me. I need you to be proactive and fix this please. Who knows maybe third time really will be a charm ?? I am leaving this in your hands and it is up to you to keep me as a customer and make this right***** I was so excited to finally try this product. The color came out wonderful. On my roots that is. However the bottom portion of my hair, from about four inches from my roots down my hair is a completely different color. My ends and my roots are mismatched. Ugh. My gray is covered wonderfully, however I'm not happy because my hair is two different colors. At least at the salon I wouldn't have to deal with this I would have paid more but I would have had my gray coverage and my roots would have matched my ends for much longer than the eSalon product. I reached out to eat salon the day after I colored my hair. It's been 2 weeks and I have not heard back from them. I wish they would keep their word about 100% satisfaction guaranteed. They have not done
It's a demi-permanent color, which I've used in the past at the salon, but it didn't cover the gray at all. I liked the color, but not the coverage. The permanent was very damaging to my hair, so I had switched to this one.
Taj - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stacee S.
January 11, 2019
The developer opened in the box! Please help
POSTED BY:
Stacee S.
January 11, 2019
Hi, I finally got around to coloring my hair today and when I opened the box, I could tell it was wet inside. I noticed that the developer bottle top had not been screwed completely shut and had opened during shipment. I have no developer! Can you please send me another bottle? I still have the color and all the supplies. Thank you. Stacee
Stacee - We're truly sorry that your order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Beata I.
January 11, 2019
color changed!?
POSTED BY:
Beata I.
January 11, 2019
This time the coloring mixture gave totally different result on my hair... I do not know why but it came from another sender outside EU and I had to pay customs.
Beata - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sweet TBerry
January 11, 2019
What Happened???
POSTED BY:
Sweet TBerry
January 11, 2019
Online approach and maneuvering was easy, although I was a little puzzled during the questionnaire when I was asked my root color to my ends because once I answered my choices for color diminished extremely. That being said, received my color very quickly, which was great, applied according to the instructions enclosed, however, the end result is awful. The color has far too much copper therefore my roots are really light and almost orange in color then the ends turned out dull with a very slight copper undertone. My color WAS "red velvet" so im super bummed that I've turned into a dull carrot. Plus, now IDK what to do because im not sure that if I try to fix it I may overprocess my hair instead. Not happy
Sweet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lori I.
January 11, 2019
Horrible
POSTED BY:
Lori I.
January 11, 2019
The color was supposed to be copper but I got brown
Lori - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
larissa M.
January 11, 2019
Hair fell out in GLOBS!
POSTED BY:
larissa M.
January 11, 2019
I am so serious when I say that my hair was falling out by the handfuls! I lost alot of it down the drain and to the floor, but I did take a couple of pictures because I am stunned! I have used 2$ dye and been more pleased. Really disgusted. DONT BUY THIS PRODUCT!!
Larissa- Thank you for reaching out to us here at eSalon! We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time We recommend skin/patch testing color prior to using it (instructions are included in every color kit). Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Chenoa B.
January 10, 2019
Grey hair problems
POSTED BY:
Chenoa B.
January 10, 2019
This did not cover any grey hair at all. ☹ Other than that the color was perfectly matched.
Chenoa- We’re sorry to hear that you were disappointed by the coverage of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
KIMBERLY D.
January 10, 2019
Never received the product!
POSTED BY:
KIMBERLY D.
January 10, 2019
I never recieved the product. The company refused to reimburse me for the product I never recieved so I cancelled my subscription.
Kimberly- Thank you for reaching out. We're sorry to hear that you never received your shipment. It appears that your address change was not made before your recent order shipped. We see that you spoke with one of our customer service members earlier to help get this resolved for you. Please keep an eye on your email- we'll be reaching out with further information.
POSTED BY:
Amanda J.
January 10, 2019
Too bright red
POSTED BY:
Amanda J.
January 10, 2019
I had asked for the original hair color that you guys had made me. But instead a different color was sent and just for my roots. It is super obvious that I just colored my roots and not my whole head of hair. Please send the original formula for my next shipment and I need haircolor for my entire hair.
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tammy N.
January 9, 2019
Color fades
POSTED BY:
Tammy N.
January 9, 2019
I've had to adjust my color 3 times and even though the color was finally dark enough it fades to light brown after 2 shampooings.
Tammy- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Vida J.
January 9, 2019
The color, shampoo and conditioner made from good ingredients, friendly for skin
POSTED BY:
Vida J.
January 9, 2019
Everything was okay, apart the color, it wasn't exactly what I expected, but maybe because before was light background and it hadn't come the proper tone.
Vida- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Elizabeth V.
January 9, 2019
To Dark
POSTED BY:
Elizabeth V.
January 9, 2019
The color was to dark, the bottle when I opened it had a small crack. Thank you for adjusting but I am not confident that this will be as good as the first time.
Elizabeth- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. It appears one of our colorists adjusted your recent shipment to help you meet your color goals. We truly appreciate your feedback.
POSTED BY:
Amy C.
January 9, 2019
quality has declined
POSTED BY:
Amy C.
January 9, 2019
I have been using esalon for a little while now and each time I become a little more dissatisfied. There seems to always be more "gunk" left in my hair when rinsing out, despite following the directions to do a head massage with wet hands prior to rinsing. It takes a long while to get out all the residue. And this last time, my hair was left so greasy, I couldn't believe it. I had to wash my hair immediately - three separate times - to get it to go back to normal. I wanted to give them one more chance, because I do like the color, and then they just completely skipped my autoship! I'm scheduled for every 10 weeks, and they just didn't send it... I have no idea why. So far my experiences with esalon product and service leave much to be desired.
Amy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly with more information on our color and why we were unable to process your Autoship order with the information provided on your account. Thanks again for reaching out!
POSTED BY:
Joanna V.
January 9, 2019
Didn't cover any gray
POSTED BY:
Joanna V.
January 9, 2019
I don't have many gray hairs, but this color didn't cover any of them. I'm glad I applied the color all over instead of just my roots, because the color at my roots barely changed. I can still see where my roots are darker than any of the rest of my hair. I used the color all over because I was concerned the color wouldn't blend well with the older, faded color on the rest of my hair. In retrospect, I wish one of the experts at eSalon had asked a few more questions before making my color. I might have had better results. The color itself is OK. Very shiny with a lot of copper shimmer. It's darker than I would have liked, but looks nice and my hair feels good.
Joanna- We apologize that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
MAUREEN C.
January 9, 2019
Hated it
POSTED BY:
MAUREEN C.
January 9, 2019
Color was extremely darker and very purple plus company took it up themselves to sign me up for auto shipments..
Maureen- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you with further information.
POSTED BY:
Inês C.
January 8, 2019
Thin Hair
POSTED BY:
Inês C.
January 8, 2019
The color application is indeed quick and easy. However I have thin hair and it got really dry so I can't continue to aply this formula.
Thank you.
Ines - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicci F.
January 8, 2019
Not enough product to cover my roots
POSTED BY:
Nicci F.
January 8, 2019
I received my initial order and used immediately. I followed the instructions but sadly there was not enough product to cover all my roots. I waited to try a further bottle before making a review. But the second bottle was double the price as the first was an introductory offer and again I followed the instructions and it still did not cover all my roots. I have shoulder length, but extremely thick hair. The colour is darker than what I usually use. I thought that it might last longer between retouching, as it is more expensive than my usual brand. It doesn’t in fact because it is darker it requires retouching sooner.
Nicci - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Shelly B.
January 8, 2019
Not what I expected!
POSTED BY:
Shelly B.
January 8, 2019
I was looking for something burgundy, I sent a picture with my request and got this reply from Freddy....
This hair color requires your hair to be pre-lightened and then toned to vibrant Purple/Violet, which is a service that is currently only available in a salon.
However, we can adjust your color to include similar Purple/Violet undertones.
I followed the directions exact and there are no purple/violet undertones at all.... my hair is actually a shade of brunette when my is originally a light shade of red, and auburn shade I guess! I am not satisfied with this color at all!
Shelly - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help!
POSTED BY:
Tanya C.
January 8, 2019
The color is too light.
POSTED BY:
Tanya C.
January 8, 2019
I ordered a light ash brown. It made my hair too light with a red sheen. I need to try it a little darker. I need to stick with an ash tone, just slightly darker.
Tanya- We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedbac and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help!
POSTED BY:
Kimberley W.
January 7, 2019
not worth all the hype
POSTED BY:
Kimberley W.
January 7, 2019
I fell for the hype and ordered this. My hair was light brown. I wanted to lighten it up a little and cover the gray. Well it made my hair darker and didn’t cover my gray hair at all.
Kimberley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Julie H.
January 7, 2019
Good color but washes out too quickly
POSTED BY:
Julie H.
January 7, 2019
I really like the color, but it washes out of my hair a lot faster than I would like.
Julie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Shelly D.
January 7, 2019
Color is great
POSTED BY:
Shelly D.
January 7, 2019
Color kit is great and easy to use but unfortunately it doesn’t cover gray well. Disappointed.
Shelly - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Dianne W.
January 7, 2019
Sorry response to color change request
POSTED BY:
Dianne W.
January 7, 2019
Cancel my membership. Again, the contents of Bottle 2 has too much copper. I requested last time more light brown in the 10 volume color, but I still see a ton of copper. I now prefer to buy box color from the store so I can see what I’m getting.
Dianne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Valerie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Rebeca G.
January 7, 2019
My hair felt like straw :(
POSTED BY:
Rebeca G.
January 7, 2019
Really wanted to love it. Loved the packaging and clear personalized directions. Good gray coverage. Wish my hair didn’t feel dry almost plastic-like after washing. Will not be re-ordering.
Rebeca - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
silvia S.
January 6, 2019
Nice colour but irritating my skin
POSTED BY:
silvia S.
January 6, 2019
The colour is very nice, unfortunately it was agressive for my skin, really painful to keep it on my head, so I don't think I will buy it again.
Silvia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
