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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Brittny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amanda B.
agosto 22, 2021
Terrible Experience
PUBLICADO POR:
Amanda B.
agosto 22, 2021
On learning that my next color shipment is being prepared I thought I should first try to apply the coloring kit received a few weeks ago. My experience was an absolute disaster and I wasn't able to follow the step by step instruction. After applying approximately half of the bottle for roots and touch up, I noticed that the remainder mixture in the bottle applicator was foaming and oozing out of the bottle uncontrollably. Realizing that the liquid might stain the counter top, I thought my best option was to complete the process in the shower without further delay and basically forced water into the applicator and massaged my hair without waiting the 30 minutes as suggested. I, of course, can't comment if the color selected was a good fit for me but this "do it yourself" coloring is far too messy and no amount of savings would be worth it. I am also annoyed that canceling future shipment can only be done by calling eSalon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dianne D.
agosto 22, 2021
If you have white roots, this may not work for you.
PUBLICADO POR:
Dianne D.
agosto 22, 2021
Hello,
I received my color kit a month ago and decided to use it yesterday. I put on the cape and followed the instructions. I expected to see at least partial improvement in my inch long white roots at the scalp. I applied the color and waited the full time and then some. I am very disappointed that a company so highly touted as the next best thing to having a professional hair coloring session sadly, for me, was not.
It did not work, Credit is due me, I dried my hair and reapplied my hair powder.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dianne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Farrah W.
agosto 21, 2021
Not at all the right color
PUBLICADO POR:
Farrah W.
agosto 21, 2021
I ordered a more natural red, I ended up with burgundy! 😭 I give it a 3 stars because the color is really pretty, it’s just not what I asked for.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Farrah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ryan L.
agosto 21, 2021
Don't recommend
PUBLICADO POR:
Ryan L.
agosto 21, 2021
The color would be beautiful if it covered the gray hair and didn't dry out my hair. I will be sticking to my store bought dyes that cover gray hair and leaves my hair soft and silky.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ryan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
HOURYA A.
agosto 20, 2021
couleur un peu terne pour moi
PUBLICADO POR:
HOURYA A.
agosto 20, 2021
je trouve que ma couleur est trop uniforme c est pas top
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Hourya - Merci d'avoir partage votre expérience avec nous. En examinant votre compte, nous constatons que voter coloriste a modifié votre couleur, selon votre requête. Nous vous avons envoyé un email supplémentaire, avec quelques informations en plus sur votre compte. Nous restons à votre écoute, si besoin, et merci encore de votre confiance a eSalon !
PUBLICADO POR:
Robin E.
agosto 20, 2021
Still see the gray
PUBLICADO POR:
Robin E.
agosto 20, 2021
I am still seeing the gray even letting it soak the longest not happy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Robin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kellie M.
agosto 19, 2021
Wrong color
PUBLICADO POR:
Kellie M.
agosto 19, 2021
I specifically asked for Icy blonde and did NOT want another color yet I was sent medium ash blonde which is nowhere near my hair color. So disappointing.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kellie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stella T.
agosto 19, 2021
Ce n'est pas la couleur que j'ai demandé
PUBLICADO POR:
Stella T.
agosto 19, 2021
Ayant demandé un blond cendre et ayant les pointes plus claires que la base je savais que j'aurais un dégradé de couleur
Hors je n'ai pas de dégradé de couleur mais surtout ce nest pas la couleur que javais demandé je ressors a la limite du roux des racines aux pointes je suis tres déçue
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Stella T. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Lynda B.
agosto 19, 2021
Color was not what I wanted
PUBLICADO POR:
Lynda B.
agosto 19, 2021
Cor was too light of brown an too red. I wanted more purple but the red ratio is too high
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lynda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joanna G.
agosto 19, 2021
Déçu
PUBLICADO POR:
Joanna G.
agosto 19, 2021
Trop foncé acajou cuivré....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Joanna G. - Merci pour votre commentaire. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Si vous avez des questions n'hésitez pas.
PUBLICADO POR:
kether W.
agosto 19, 2021
Price is deceptive
PUBLICADO POR:
kether W.
agosto 19, 2021
I liked the color but I was told I'd be charged $21 was charged more than $31 not happy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kether - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order and we sometimes offer a promotional discount on your 1st order with us. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Darlene R.
agosto 18, 2021
Liked, but
PUBLICADO POR:
Darlene R.
agosto 18, 2021
Hi
I liked the hair colouring product I think it's the best coverage I've had but, I am disappointed in the size of the conditioner enclosed with the hair colouring product. Compared to less expensive brands it is very little and if it's something you are trying to sell as an add on, one treatment is not enough to determine if someone should buy it. The shampoo sample was small as well but I'm not as concerned about that as I am with the conditioner size.
Might buy again
Darlene
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Darlene - We’re pleased to hear that you’re enjoying the coverage from your custom color! I wanted to let you know that we do sell more of the individual conditioner and shampoo packets if needed! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ana R.
agosto 18, 2021
Turns red on me!
PUBLICADO POR:
Ana R.
agosto 18, 2021
Although I live the color and how my hair feels after coloring. , within a few days I could see it turned red in me 😑. Also , the gray coverage faded away! I shared this concerned with my colorista and hopefully next time goes better.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ana - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Amanda B.
agosto 18, 2021
Grays stay
PUBLICADO POR:
Amanda B.
agosto 18, 2021
Gives a nice tone but does nothing to cover grays. My face is still framed with gray 😟.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kelli M.
agosto 18, 2021
Kinda off..
PUBLICADO POR:
Kelli M.
agosto 18, 2021
My hair color didn’t turn out so great this time. The gray coverage was way off. All and all I’ve been please with ESalon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelli - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Rachel B.
agosto 18, 2021
Déçue
PUBLICADO POR:
Rachel B.
agosto 18, 2021
J'ai effectué la couleur comme il est dit sur la notice .
Je n'ai aucun résultat ne serait ce qu'un reflet .
Je déconseille ce site.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Rachel B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Lisa B.
agosto 18, 2021
Did not work for me
PUBLICADO POR:
Lisa B.
agosto 18, 2021
I was sorry to see that this color did not even dye my gray at all. It was also a reddish color and it was supposed to be dark brown. Maybe it was old and sat on your shelf too long. I was really disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michelle N.
agosto 18, 2021
Awful
PUBLICADO POR:
Michelle N.
agosto 18, 2021
This is seriously the worst dye I have ever used. First off it smells awful. The fumes are horrendous! It made my eyes water and was hard to breathe. Had to open the window. The bottle caused small drops of dye to splatter everywhere. It even splattered in my tub that was 4 feet away from where I was standing in front of the mirror. And it didn't even color my hair! My brown and gray roots didn't take the black dye AT ALL! Extremely disappointed. The only thing that was positive was the packaging and tools.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Denise H.
agosto 17, 2021
Not good
PUBLICADO POR:
Denise H.
agosto 17, 2021
Have coloured my hair for many years but not happy as it didn’t cover all the grey areas and after washing has drained the color
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Denise H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Guylaine S.
agosto 17, 2021
Failed to cover any grey..
PUBLICADO POR:
Guylaine S.
agosto 17, 2021
Waited 5 weeks and followed instructions...still grey as ever. Not happy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Guylaine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rocio A.
agosto 17, 2021
It was too coper
PUBLICADO POR:
Rocio A.
agosto 17, 2021
I would actually like it to be less coper more dark brown
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Rocio - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Jeimy Q.
agosto 17, 2021
I am not happy with this color
PUBLICADO POR:
Jeimy Q.
agosto 17, 2021
Just color my hair and follow all the steps like allways and i dont know how but the color that supost to be black it is turning diferent color special the ruts.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jeimy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria I.
agosto 17, 2021
False advertising
PUBLICADO POR:
Maria I.
agosto 17, 2021
Did not cover the grey spots. Wrong coloration.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Karen P.
agosto 17, 2021
NO ONE LISTENS
PUBLICADO POR:
Karen P.
agosto 17, 2021
I asked for more red sent pictures. I keep getting more brown hair more brown brown brown hair and I normally don’t color my hair for four months what’s the use what did they do they sent me my one on the fourth month and then the next month all they sent me was one bottle not like before one bottle of haircolor already it looks like it’s premade nothing else in there just a bottle that you use to color your hair filled up. I said you know what I need and want and nobody’s responded and then I get one in the next month that’s just a bottle of color Ernie in the white bottle when I didn’t ask for it and it clearly states every four months and I want more red in my hair and then I get well if you want to send it back do this there’s a nurse I didn’t ask for it plus there’s no color chart it’s one bottle of color already premixed and a small box California and every time I do get what I ordered and expect is more brown in my hair no. This is getting ridiculous I didn’t get anything like I normally do one bottle of color already mixed up and sent no color chart no gloves no hat no nothing and they tell me that if I want to send it back to do all this part when I didn’t request it when it clearly states like every 3 to 4 months send one and they don’t do as I ask more red
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kerry B.
agosto 17, 2021
One star because there was no zero
PUBLICADO POR:
Kerry B.
agosto 17, 2021
I was not happy with the color. Soooooo much darker than the online pictures showed. I wound up using an oops product to strip out. Then they sent me 2 more automatically using my pay pal card. Still have not gotten this settled even though I never said I wanted more. Still do not. The color was terrible. Reported them to PayPal for a refund. And they still sent Nother and charges me again! Wish I hD this wRning.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kerry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. A color expert will be reaching out via email shortly to work with you to find a resolution.
PUBLICADO POR:
Sarah M.
agosto 17, 2021
My roots are a total mess
PUBLICADO POR:
Sarah M.
agosto 17, 2021
My roots are a total mess!!!! I followed the instructions step-by-step and now my roots are light red/brown and the bottom half is super dark!! I’m so upset that my hair is damaged I’m gonna have to pay to go to a salon to have them fixed this mess!! Will never ever order from this company again
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Carol C.
agosto 16, 2021
Dislike color
PUBLICADO POR:
Carol C.
agosto 16, 2021
I ordered dark blonde. When I colored my hair, it did not look dark blonde to me, it looked like dark brown. I dislike it so much, I wanted to color it again, but had to wait. I would not order this again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carol - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Linda F.
agosto 16, 2021
Color Set
PUBLICADO POR:
Linda F.
agosto 16, 2021
Still need more Red. Dull. Need highlights to jazz it up!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Linda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kathleen W.
agosto 16, 2021
Not the right color
PUBLICADO POR:
Kathleen W.
agosto 16, 2021
I asked for lighter brown. What I got was dark. Much darker than my current color. My roots look awful. I'm going to have to get it fixed at a salon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathleen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Melissa S.
agosto 15, 2021
Well Organized and Easy to Use, Sufficient product amount
PUBLICADO POR:
Melissa S.
agosto 15, 2021
The color set I received was more than sufficient for my 18 inch length hair. My color however, was a little too dark from my natural color. The quality seemed very good however, after about 1 month of washing my greys are starting to show. I usually get a fully 6-8 weeks with my salon color given I wash maximum 2x per week.
The gloss is good and the hair follicle seems happier with the color imbedded. Worth a try and knowing adjustments can be made is a great option.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Elichè L.
agosto 15, 2021
Black and dull
PUBLICADO POR:
Elichè L.
agosto 15, 2021
Morning
I did my hair colour on Friday, as per the instructions, however it came out very dark closer to black than brown and it looks dull and dry. I have put a treatment on Sunday night with the hopes of it bringing some life to my hair but its still looks over-processed and not at all like the natural brown of the first set.
is there any way to get it lighter and more natural looking?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Elichè L.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Louisa M.
agosto 14, 2021
First time customer
PUBLICADO POR:
Louisa M.
agosto 14, 2021
This was my first time using esalon. Impressed with the quick dispatch and the presentation box. I appreciated the extra bottle of colour, however I’ve not used it and would have preferred to have the option to choose when to have that extra once I’ve worked out the correct colour for me. As it is i now have a bottle of colour and developer I won’t use as I don’t really like the colour. In terms of the colour choice I was really impressed, unfortunately the dark blonde option which was recommended is a bit too dark for my liking and is darker than my natural colour which I was trying to match). Having said that my hair is super soft and I’ve been impressed with the grey coverage. Glad I’ve given it a go, but I think it will take a few rounds to find the right colour for me.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Louisa M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Gloria E P.
agosto 14, 2021
soft red highlights
PUBLICADO POR:
Gloria E P.
agosto 14, 2021
I did not like the red highlights. I need the ASH finish please.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gloria - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Delilah S.
agosto 14, 2021
Coverage
PUBLICADO POR:
Delilah S.
agosto 14, 2021
Just used my color and I have be honest I was not happy especially for what I paid. The color I liked but there still was a lot of gray at crown of my head that it did not cover completely so for now I'd just like to put my orders on hold and have a professional in a salon do it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Delilah - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Catherine D.
agosto 14, 2021
Not the color I wanted
PUBLICADO POR:
Catherine D.
agosto 14, 2021
The coloring process seems overcomplicated, but I like that you are provided everything you need to use the product. While red hair is admittedly hard to match, the color I received is much, much darker than I expected or wanted. I included a photo of my natural hair color- which is on the orange/blonde side, and the color I ended up with is more of mahogany/brunette. 'm only disappointed in the color results, the product itself is fine.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lefortier V.
agosto 13, 2021
Coloration horrible
PUBLICADO POR:
Lefortier V.
agosto 13, 2021
Je veux annuler toute cmande avec vous
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lefortier V. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous allons vous contacter par e-mail afin de vous aider et répondre à vos objectifs couleur. Veuillez vérifier vos e-mails, pour plus d'informations. Merci encore pour votre commentaire.
PUBLICADO POR:
Karen G.
agosto 13, 2021
Color washed out after 3 shampoos.
PUBLICADO POR:
Karen G.
agosto 13, 2021
I complained after my last shipment and the formula was supposedly adjusted but still started to fade and wash out after 3 shampoos.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Karen - We’re sorry to hear that you were unhappy with the results of your custom color! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Jody G.
agosto 13, 2021
Not satisfied
PUBLICADO POR:
Jody G.
agosto 13, 2021
They sent the wrong color, I canceled yet they sent it after I canceled. Also Italked to a colorist and after I told her two times I couldn't use certain tones they sent the color with both tones that would not work with my hair they Also didn't give me a full refund it's not good business to send wrong color. I am very disappointed and dissatisfied.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maike F.
agosto 12, 2021
Leider nichts für feines Haar
PUBLICADO POR:
Maike F.
agosto 12, 2021
Ich habe noch nie so kaputte Haare gehabt wie jetzt nach 3 x esalon Anwendung....
Viel Geld für schlechte Qualität. Haare abgebrochen, verbrannte Spitzen und die Farbe ist so schnell stumpf und absolut tot
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maike F.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Alesya K.
agosto 12, 2021
Falsche Farb-Taktik
PUBLICADO POR:
Alesya K.
agosto 12, 2021
Zum zweiten Mal in Folge schicken sie mir nur ein dunkles Braun für die Wurzeln. Es gab immer dunkle Wurzeln und Mahagon für die ganze länge. Zum dritten Mal in Folge dunkelbraune Wurzeln, kein Mahagoni, und die Hälfte meines Kopfes ist dunkelbraun. Mit Mahagoni hat das nichts zu tun. Es ist ZU dunkel für mich, im ganzen Tal so einen Kopf zu haben. Ich möchte diese seltsame Farbe zurückbringen
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alesya K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Marie Pascale C.
agosto 12, 2021
Nul
PUBLICADO POR:
Marie Pascale C.
agosto 12, 2021
Je veux en rouge
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marie Pascale C. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Vanessa D.
agosto 11, 2021
Just enough
PUBLICADO POR:
Vanessa D.
agosto 11, 2021
Color coverage over grey's....grrrr
Supposed to cover these stubborn greys!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Leslie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Barbara F.
agosto 11, 2021
Too Dark
PUBLICADO POR:
Barbara F.
agosto 11, 2021
This time my color was far darker than the previous coloring. The color is pretty but for some reason, it looks so much darker than before. Could it possibly been changed somehow?
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Barbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Not4Me
agosto 11, 2021
Terrible Color
PUBLICADO POR:
Not4Me
agosto 11, 2021
If I could give my "custom" color a zero I would. Sent a picture and a color stylist created a color that looks like shoe polish! Awful experience.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Trisha R.
agosto 10, 2021
Nicely presented
PUBLICADO POR:
Trisha R.
agosto 10, 2021
Unfortunately, this is still far too red.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Trisha R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ellen M.
agosto 10, 2021
Didn’t follow my request
PUBLICADO POR:
Ellen M.
agosto 10, 2021
I had asked for my color to be lighter, but it was still very dark
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ellen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jean C.
agosto 10, 2021
Not suitable
PUBLICADO POR:
Jean C.
agosto 10, 2021
The color and toner was too strong, didn't use it
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jean C. - We truly appreciate your feedback. At eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
NANCY O.
agosto 10, 2021
Still Too Dark
PUBLICADO POR:
NANCY O.
agosto 10, 2021
Requested a lighter brown. However, darkness was about the same. In addition, there seem to be too much mahogany. Maybe more copper is needed?? Was hoping for a summer look
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Adriana W.
agosto 9, 2021
Supposed to be dark brown, left with black hair! update: after 3 weeks brown
PUBLICADO POR:
Adriana W.
agosto 9, 2021
Update:
After three weeks the colour is at it is supposed to be. It is not fading down, so I suppose it is a good dye.
The company did offer me return of money and also send me a treating mask.
I will not risk again, but overall the product is not as bad as I thought at first time.
I bought the dark brown kit. I did everything as I was supposed to do. Unfortunately, my hair isn't brown at all. They are almost black on the tip, with a reddish undertone, and at the end, they are jet black! I did consult with the salon colourist, she suggested that I need to wait few weeks, the colour will wash, also can buy colour removal or go-to salon. I must go to the salon as I cannot walk with two colour hair! I feel really bad. She also said that the next order will be free. No next order for me. Don't want to get another yet black hair! Overall, I must say that the box looked really great, but it doesn't change anything. Now I will have to spend £200 on colour removal and new colouring in the salon . Do not buy it.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Andrée S. - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté nos experts coloristes afin d'ajuster votre coloration. Dites-nous si nous pouvons vous aider davantage, nous sommes à votre écoute !
PUBLICADO POR:
Kathya F.
agosto 9, 2021
Pas encore reçu !!
PUBLICADO POR:
Kathya F.
agosto 9, 2021
Pas reçu ma commande !!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kathya F. - Merci pour vos commentaires, nous apprécions votre patience concernant nos délais de livraison. Nous allons revenir vers vous par e-mail pour vous tenir informer de l'avancée de votre commande. À très vite !
PUBLICADO POR:
Mabel Y.
agosto 9, 2021
Nice color but didn’t color my greys
PUBLICADO POR:
Mabel Y.
agosto 9, 2021
The color was nice, but I would of liked the color to appear a bit lighter. A few days after coloring I noticed my grey/white hairs did not pick up any of the dye. This was very disappointing.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mabel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tina L.
agosto 9, 2021
Purple hair
PUBLICADO POR:
Tina L.
agosto 9, 2021
I used product, done step by step instructions.
I HATE YOU NOW, FOR MAKING MY HAIR this way.
I AM REFUSING NEXT eSALON PRODUCT.
I MEED TO CHANGE HAIR COLOR, OR. REFUSING IS NEXT. I EVEN DID NOT GET BRUSH, NOR BOWL , OR CLIPS, TO DO MY HAIR WITH. :[ 😡
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shital S.
agosto 8, 2021
Do not Buy
PUBLICADO POR:
Shital S.
agosto 8, 2021
Very Disappointed, it did not cover my Grays and left my hair Dry.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shital - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angela L.
agosto 8, 2021
Not professional
PUBLICADO POR:
Angela L.
agosto 8, 2021
I ordered a medium brown my first try. I sent in pictures and explained what I wanted. Needless to say I turned out orange/gold light brown. So I was sent a 2nd box of course free of dark brown to “ cover this mess”. I’m still gold/orange and not dark brown. I normally bye my color from Sally’s and have for years with NO issues. This has probably ruined my hair and I’m now 4 colors. I’m very unhappy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Annlex A.
agosto 8, 2021
Not the color
PUBLICADO POR:
Annlex A.
agosto 8, 2021
So the process is on the easy side, I dont really understand why the roots are so dark when it being put on the roots. The color I received is definitely darker than the actual picture. I would have liked less brown and more copper all around. But it looks more brown than anything. Its not a bad color, just not the color I was hoping to get.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Annlex - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cheryl H.
agosto 8, 2021
Didn't Cover the Grays
PUBLICADO POR:
Cheryl H.
agosto 8, 2021
This is the third time trying this hair color. Did not cover the grays at all. Consulted the stylist, she adjusted the time to be left on, which made no difference at all. Also not enough product in bottle. The packaging, and customer service were fine. At this price I just expected better performance out of it. It just didn't work for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cheryl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gaby R.
agosto 7, 2021
Set leider nie angekommen
PUBLICADO POR:
Gaby R.
agosto 7, 2021
Das Test-Set ist nie bei mir angekommen trotz Zahlung , da null Sterne nicht wählbar , ein Stern .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gaby R.- Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Anonymous
agosto 7, 2021
Orange hair isn't my color!
PUBLICADO POR:
Anonymous
agosto 7, 2021
Tried the first color, Dark brown with gold highlights, the touch up spray turned my roots orange! Decided to request a darker color change for the next order. I'm legally blind, couldn't find the color chart so I called Customer Support for help with that but after holding for forty minutes, none were available. I changed my next order for a Darker brown, not with gold, just Darker. My next box arrives with the same order but with a darker color, this is not what I wanted! I called Customer Support, the colorist was argumentative with me, saying I didn't request an actual change, but the Colorist via email did not request further information from me to clarify the problem. The rude attitude from the colorist is not what I expected!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Anonymous - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Hannah K.
agosto 6, 2021
Viel zu viel Zoll
PUBLICADO POR:
Hannah K.
agosto 6, 2021
Sicherlich nie wieder! Nirgendwo steht, dass wenn ich aus Österreich bestelle noch zusätzlich 10€ Zoll zahlen muss. Damit wird alles viel zu teuer!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Hannah K. - vielen Dank für Ihre Kontaktaufnahme. Es tut mir so leid für die Probleme mit den zusätzlichen Gebühren. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Anna H.
agosto 6, 2021
Völlig überteuert
PUBLICADO POR:
Anna H.
agosto 6, 2021
Das erste mal habe ich es Versandkostenfrei bekommen aber die Farbe war mir zu dunkel und zu orange,
beim zweiten mal musste ich Zoll von € 19.- bezahlen, die wurden mir zwar gutgeschrieben für die nächste Bestellung( meine letzte Bestellung).
Diesmal sollte ich sogar € 23.- bezahlen, ich weigerte mich und habe mein Abo gekündigt, das war im Juni und jetzt warte ich noch immer auf die Rückzahlung, stattdessen habe ich gestern wieder eine Verständigung erhalten das ich jetzt für die gleiche Bestellung €13,28 bezahlen soll, ich fühle mich ganz schön verarscht !!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anna H.- Vielen Dank für Ihre Kontaktaufnahme. Es tut mir so leid für die Probleme mit den zusätzlichen Gebühren. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Leigh B.
agosto 5, 2021
Just okay
PUBLICADO POR:
Leigh B.
agosto 5, 2021
My grey is only covered for about 4 to 5 weeks. I find my hair is very static for a couple of days following the colouring. I have got the tint treatment but I don’t really feel it does much. A little disappointing. Will keep persevering though, as better than those you can buy in shops.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Leigh B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Vivi S.
agosto 5, 2021
Not exactly the colour I wanted
PUBLICADO POR:
Vivi S.
agosto 5, 2021
I received my customised colour.
Despite wanting copper tones the result was really dark brunette with hints of red (cherry red) and not a hint of copper.
Not convinced.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Vivi S. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marion M.
agosto 5, 2021
trop foncé
PUBLICADO POR:
Marion M.
agosto 5, 2021
Mes cheveux sont sortis noirs
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marion M. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. À très vite !
PUBLICADO POR:
Crystal W.
agosto 5, 2021
Did not like
PUBLICADO POR:
Crystal W.
agosto 5, 2021
Followed directions. Did not cover gray. Color is almost gone. Very disappointed ☹️.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Crystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laurie Q.
agosto 5, 2021
mitigée
PUBLICADO POR:
Laurie Q.
agosto 5, 2021
La couleur et belle et tiens bien ! le cheveux est beau mais pas assez de produit et pas la couleur que je voulais
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laurie Q. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas totalement répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Teresa M.
agosto 5, 2021
Upset
PUBLICADO POR:
Teresa M.
agosto 5, 2021
Your color ALWAYS comes off on my towels!!!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Teresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Wai Hung L.
agosto 5, 2021
Nice color
PUBLICADO POR:
Wai Hung L.
agosto 5, 2021
I like the color but I may need to wait more than 30mins next time as I still see my grey hair on both sides. Also, I will change it to demi-permanent dyes as it's totally ammonia free . The ammonia smell is so strong to me.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Wai - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Annmarie G.
agosto 4, 2021
i do not want to receive anymore products
PUBLICADO POR:
Annmarie G.
agosto 4, 2021
i do not want to receive anymore products the colour doesn't last or colour grey. Despite trying to cancel my order the money was taken from my bank without my consent and i knew nothing about it, until i received another package
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Annmarie G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Claire G.
agosto 3, 2021
Dried my hair out and didn’t cover evenly
PUBLICADO POR:
Claire G.
agosto 3, 2021
I followed the instructions. Greys are still coming through, my hair feels dry and has that eggy perm smell. I wanted to love this but honestly I prefer clairol nice and easy and it’s cheaper.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Claire G.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dianne G.
agosto 2, 2021
Disappointing Outcome
PUBLICADO POR:
Dianne G.
agosto 2, 2021
This is the third time I have used E Salon hair color...my best color outcome was my very first color...the second came out fairly well, but color did not stay well. This last one was very disappointing, not much of a change in color, even though I requested lighter shade, and lacking the lustre...I think that I am going to take a break for a while and maybe come back later in the year...Thank You, Dianne G
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dianne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Terii A.
agosto 2, 2021
Totally different color than last time!
PUBLICADO POR:
Terii A.
agosto 2, 2021
Not sure what happened but this color is totally different than last time. It is orange not golden. I'm going to my hair dresser to try and get it fixed. I will probably cancel my subscription.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Terii - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Idanis L.
agosto 1, 2021
Gray hair
PUBLICADO POR:
Idanis L.
agosto 1, 2021
Poor. gray coverage
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Idanis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura G.
agosto 1, 2021
Gray hairs …live on
PUBLICADO POR:
Laura G.
agosto 1, 2021
So the gray at my temples. Slathering in color to point I don’t wipe excess away to get all the fine hairs. Still when I run e out the first thing I see is the glint of silver in the light. I think those fine hair are just resistant to coloring till a certain length…or the color gods are playing a joke on me.
The rest of my hair looks gorgeous. Feels silky smooth and the grays color up a beautiful honey with red tint.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ninanono
agosto 1, 2021
Way too dark for my hair
PUBLICADO POR:
Ninanono
agosto 1, 2021
I was looking to cover my highlights and get an overall colour as close to my natural hair as possible. The result I got is unfortunately almost black and rather disappointing given that my colourist and I exchanged a few emails beforehand to make sure the chosen colour was right. I am not sure I would recommend :(
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ninanono - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lindsay G.
agosto 1, 2021
Way too dark
PUBLICADO POR:
Lindsay G.
agosto 1, 2021
I went through the entire quiz process and uploaded several pictures of myself. The Demi permanent color I received was supposed to be light brown to match my natural color and cover my grays. I followed the instructions to the letter and I have experience coloring my own hair as I did it for years. While the gray is covered, my hair is now dark brown. I have washed it 5 times with chelating shampoo hoping to fade it faster. I really hope this actually washes out in 28 washes but I don’t really trust that it will.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lindsay - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sudesna D.
agosto 1, 2021
I have been using it for close to a year, and this time it didn't roots
PUBLICADO POR:
Sudesna D.
agosto 1, 2021
I have been using it for close to a year, and this time it didn't root and part of the order didn't come, I didn't receive andy email from e-Salone. Please call or email me to update my formula and Order details. Thank you.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sudesna - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Anja K.
julio 31, 2021
2. Versuch leider noch schlechter als der erste!
PUBLICADO POR:
Anja K.
julio 31, 2021
Ich hinterlasse ungern negative Bewertungen aber hier geht es um meine Haare und mein Aussehen also muss ich ehrlich sein.
Ich gebe 2 Sterne wegen dem Kundenservice und der gratis Farbe aber für die Farbe selber nur 1 stern.
Nach meinen ersten Set wurden die wenige aber sehr auffällige grauen Haare sehr schlecht abgedeckt. Meine Haare wurden auch sehr dunkel. Meine Farbe wurde angepasst und ein gratis Set zugeschickt, was ich toll fand.
Diesmal habe ich eine Freundin gebeten mir die Farbe aufzutragen da es kurz vor einer Hochzeit meiner Nichte war und ich sicher gehen wollte dass alles gleichmäßig wird mit meinen super langen Haaren. Das set kam mit 2 Flaschen für Ansatz und Spizen. Wir haben alles genau nach Anweisung gemacht. Beim Waschen kam der große Schock. Nach dem Waschen war mein Ansatz extrem heller als der Rest mit einem krassen roten Schimmer (ich habe Mittel bis dunkel braune Haare). In der Sonne sah es aus als ob ich seit Wochen meinen Ansatz färben müsste, nicht als ob ich gerade frische Farbe aufgetragen habe. Meine Haare waren alle eine Farbe vor der Färbung, außer die paar nervigen grauen Haare die wieder mal abgedeckt werden mussten.
Der Farbunterschied war so extrem auffällig und ca 4 cm breit dass ich mir Ansatz Spray für die Hochzeit auftragen musste, da ich Angst hatte so schnell nochmal die Haare zu färben. Nach 10 Tagen konnte ich es nicht mehr anschauen und habe mir für €6 im Drogerie eine Haarfarbe in dunkel braun gekauft. Tatsächlich sind meine Haare jetzt wieder eine Farbe. Mir viel auch auf dass die Farbe vom Drogeriemarkt viel weniger gerochen hat und die Farbe vom eSalon sehr stark und aggressiv roch.
Ich habe auch eine email an das Team geschickt aber leider keine Antwort erhalten. Ich werde nicht weiter Kunde bleiben und für meinen Ansatz ist die Farbe vom offensichtlich Drogerie ausreichend und ergibt bessere Ergebnisse.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anja K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Chris W.
julio 31, 2021
Way too dark
PUBLICADO POR:
Chris W.
julio 31, 2021
Not happy with this. I did ask for light brown and for gold rather than red tones. No red tones but no tones at all. Feels flat and very dark and followed instructions to the letter.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Chris W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Val M.
julio 31, 2021
No Colour Change!!
PUBLICADO POR:
Val M.
julio 31, 2021
I followed instruction but when I rinsed out the colour , all the colour left my hair and I had my original colour back. I would not buy again. Did nothing for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Val - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kym S.
julio 31, 2021
Not a good color
PUBLICADO POR:
Kym S.
julio 31, 2021
The color I was sent looks like it will be more orange than anything else. My hair is more burgundy. Have to send it back now.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kym - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa M.
julio 30, 2021
Do not recommend! Waste of time and money.
PUBLICADO POR:
Lisa M.
julio 30, 2021
Answered all introductory questions for “my color” as closely to my natural hair color and what color I usually get done by my stylist to cover grays. I have naturally dark brown hair and usually get just a shade darker of all over (roots and ends) color. This kit turned my roots a terrible orange brassy color! Now I have to get a work in appointment with my stylist ASAP! :-/ It also took about 25 minutes of continuous rinsing to get the color rinsed out after the application process was done. Won’t be trying again. ** Live and Learn.**
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberly F.
julio 30, 2021
Needs improvement
PUBLICADO POR:
Kimberly F.
julio 30, 2021
Can not get the color i want
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Patty F.
julio 30, 2021
Not my cup of tea
PUBLICADO POR:
Patty F.
julio 30, 2021
Box came a few boxes were crushed. The hair color burned my scalp. I just want to cancel
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patty - We’re sorry that you were unhappy with your experience and the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Megan P.
julio 30, 2021
It was ok
PUBLICADO POR:
Megan P.
julio 30, 2021
Color lasted a very long time and was easy application! But far too red toned and dark, not at all what I requested
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Megan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Crystal B.
julio 30, 2021
Disappointed
PUBLICADO POR:
Crystal B.
julio 30, 2021
Not at all the colour I was expecting. Came out orange/brassy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Crystal - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Sarah B.
julio 29, 2021
Odd Combination
PUBLICADO POR:
Sarah B.
julio 29, 2021
I followed the instructions to the letter, using the roots colour and the main colour as described. But the two colours provided were too different to each other. This means I now have brown roots and red hair - I could have done that without having to dye it! Also, the red wasn't as vibrant as I was hoping. All in all, a bit disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah B. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laverne B.
julio 29, 2021
Does not cover gray
PUBLICADO POR:
Laverne B.
julio 29, 2021
The quality of the product is nice but it does not cover gray sufficiently.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laverne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alejandra S.
julio 28, 2021
Hair color doesn’t match sample color
PUBLICADO POR:
Alejandra S.
julio 28, 2021
After two times of hair coloring with the same color -ash brown- the result is too brassy, almost orange in some areas.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alejandra - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Donna G.
julio 28, 2021
some mistake somewhere?????
PUBLICADO POR:
Donna G.
julio 28, 2021
There is no way this is the same colour i first ordered.
Initially i had wanted 'sparkling ginger whisky'. When that didn't turn out as expected i asked for my original order. Put it on today and Now i'm left with a horrible mousy brown. ;-(
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Donna G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynn K.
julio 28, 2021
Making my hair fall out
PUBLICADO POR:
Lynn K.
julio 28, 2021
I'm going to cancel this. Never have I put color in my hair that makes it fall out in chunks! Never again
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Lynn - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Nawal N.
julio 27, 2021
Escroquerie
PUBLICADO POR:
Nawal N.
julio 27, 2021
Ce site est une escroquerie à fuir
Couleur qui ne couvre pas les cheveux blancs et vous êtes débités sans votre autorisation
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nawal N. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre coloration n'a pas répondue à vos attentes et nous aimerions y remédier. Aussi, en passant commande par le biais d’une offre promotionnelle, vous êtes informé concernant notre service de livraisons automatiques au moment de la validation de la commande. Vous pouvez également choisir l’achat unique si vous préférez commander une seule fois. L’un des avantages de notre Abonnement Couleur est la réduction de 20 % sur toutes les commandes. Il est sans engagement, vous ne payez que ce que vous commandez et vous gérez la fréquence de livraison, le report, l’annulation, l’ajustement de la couleur… Nous vous avons envoyé un e-mail pour vous expliquer plus en détail et pour voir comment remédier à cette situation. Merci !
PUBLICADO POR:
Sabine S.
julio 27, 2021
Farbergebnis gefällt nicht
PUBLICADO POR:
Sabine S.
julio 27, 2021
Meine Haarfarbe entwickelt sich am nächsten Tag in Zusammenwirken mit der Sonne zu einem gelb-orange.
Selbst meine Arbeitskollegen sprachen mich auf diese seltsame Farbe an.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Wanda D.
julio 27, 2021
Custom Color Set
PUBLICADO POR:
Wanda D.
julio 27, 2021
I have tried eSalon's coloring 3 times and not happy. I believe esalon products are not for my type hair. The coloring kit dried out my hair so badly. I had to use various other conditioners and oils to have my hair feeling healthy. The products may work for someone else.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Wanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
maria R.
julio 27, 2021
My hair fell out
PUBLICADO POR:
maria R.
julio 27, 2021
I’ve lost so much hair, I’m super sad I will never dye my hair again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Vanessa F.
julio 26, 2021
Probleme
PUBLICADO POR:
Vanessa F.
julio 26, 2021
Kit arrive avec un des produit qui a fuit
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Vanessa - Nous sommes désolés pour cet inconvénient, mais nous serons ravis de vous assister davantage ! Veuillez vérifier voter boite emails, nous avons répondu à votre email avec toute information. Nous vous remercions de votre confiance et patience ; et nous restons à votre écoute.
PUBLICADO POR:
Camille D.
julio 26, 2021
Châtain clair
PUBLICADO POR:
Camille D.
julio 26, 2021
La coloration n a pas tenue et ´ était pas assez foncée .. elle a viré au roux très rapidement . Merci d annuler la commande automatique en cours svp
Merci
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Camille D. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Gloria F.
julio 26, 2021
Roots were not covered.
PUBLICADO POR:
Gloria F.
julio 26, 2021
I loved the color and the pachaging is beautiful, but I was disappointed. I followed the instructions very carefully put my roots were not covered. The back roots were only blended and the hairline gray was pretty obviously still gray. I need either instructions on longer timing or another formula. I would email my colorist but I cannot find who to ask directly.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gloria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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