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I ordered this dye to specifically make my hair less orange/bronzed and it did the exact opposite. I even put in the specific instructions that that was my goal. I am highly disappointed and will now have to go to a salon to fix it.
Cameron - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Amanda P.
August 31, 2019
Won’t wash out.
POSTED BY:
Amanda P.
August 31, 2019
Been using this product since April. In the last couple orders it feel like I haven’t been able to get it out of my hair! It looks super greasy and feels gross. I have been dying my own hair for 10+ years and have never had this issue before. Once I finally get it out the color is good which is why I give it three stars.
Amanda - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Sierra M.
August 30, 2019
Not what I wanted at all
POSTED BY:
Sierra M.
August 30, 2019
Waste of time and money. The color sent made my hair darker instead of lighter no coper tones came out at all.
Sierra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kara L.
August 30, 2019
Canceling membership
POSTED BY:
Kara L.
August 30, 2019
I wrote to customer service asking for advice on getting my roots to match my too dark ends. I got an auto reply that the colorist would contact me but never heard from them. Switching back to either salon or drug store home coloring.
Kara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Katie H.
August 30, 2019
Two-tones.
POSTED BY:
Katie H.
August 30, 2019
So I tried esalon for the first time & am not overjoyed with the results. The color for my roots is a totally different color from the rest. The 2nd color is a bright red but the 1st (roots) is more of a brown. So, my overall color is Two-tone. So, let's just say I'm less than 100% happy.
Katie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Juliene M.
August 30, 2019
Hair loss
POSTED BY:
Juliene M.
August 30, 2019
I've been using this product for years and I'm now convinced that it's the root to my damaged hair and hair loss. My hair is literally falling out in chunks from the damage. I loved the ease in ordering and my color but I am no longer going to be a customer.
Juliene - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Jade P.
August 30, 2019
Not happy
POSTED BY:
Jade P.
August 30, 2019
there is a 100% satisfaction guarantee and I am absolutely not satisfied. I have not received my refund.
Jade - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Amy K.
August 29, 2019
Ok but not as great as last month
POSTED BY:
Amy K.
August 29, 2019
Coverage is pretty good but the color seems kind dull. No one is going to notice I did my hair. It's natural looking. When I pull this through the ends it just made my hair dry and damaged.
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Julie W.
August 29, 2019
BAD PRODUCT. TEMPORARY COLOR. UNAUTHORIZED CHARGING ON MY CREDIT CARD!
POSTED BY:
Julie W.
August 29, 2019
I did not order this on 8/14/2019 as they indicate- that is fraudulent.
Well I thought i would try a new hair product on 3/18/2019 and they said they would send me two months for the price of one to try them. Then I started to get one after another each month without any order from me! All to my surprise. They did not send any contact info with the order! I searched through my email accounts and could find no emails I do not know what/if they ever sent me one but I was unable to locate it. Bottom line I have all these product which i would not have reordered on my own due to it not being very good to begin with. I have finally located the company and I will see if they handel this respectfully by accepting the product and refunding my card. I will keep you posted. Beware of giving your card to this company!
Julie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Frances - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Lisa - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Tina W.
August 29, 2019
Worked well
POSTED BY:
Tina W.
August 29, 2019
This worked well. My hair did not feel like hay after. But it was to dark and stained everything
Tina - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Shannon K.
August 29, 2019
Not that good
POSTED BY:
Shannon K.
August 29, 2019
The color came out nice but within 1 week the grey started to come back. By the end of July it was as if I had never used the product. I have never colored my hair so I thought the color would have lasted longer.
Shannon - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Jenni P.
August 29, 2019
Horrible
POSTED BY:
Jenni P.
August 29, 2019
I said I wanted ash brown because I have natural red undertones and it turned my hair practically orange and very brassy. Went and spent more money on blonde toner and even that didn't help.
Jenni - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Diane A.
August 28, 2019
Not happy
POSTED BY:
Diane A.
August 28, 2019
I was upset with the color. I wanted to see the red more in ny hair
Diane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amanda V.
August 28, 2019
Left horrible waxy residue!
POSTED BY:
Amanda V.
August 28, 2019
Unfortunately it ended up turning out a waayyy darker shade of brown than I was expecting, and despite shampooing/conditioning/rinsing very thoroughly til the water ran clear, my hair had this weird waxy texture that lasted for over 3 days - even after getting a haircut and professionally shampooed in a salon. Very disappointed in how this turned out, I was hoping it would be an improvement from my first order. I don’t know what went wrong, I followed the instructions exactly.
I requested a refund because eSalon states "If you are not completely satisfied with your eSalon products, at your choice, we will either send you a new hair color formulation (or replacement hair care product) or issue a refund for your purchased items." Unfortunately what I didn't know is that they only issue a CREDIT refund to use on other items in their store. You can't actually get your money refunded. Really upset by this, as I don't want to risk getting other products and having my hair damaged.
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracy G.
August 28, 2019
Blah
POSTED BY:
Tracy G.
August 28, 2019
The color was supposed to cover the new growth/grey in my natural dirty/dark blonde color but turned it to a copperish-brownish color. The previously-highlighted portion went a darkish blonde color as expected but with a green tinge. If I counteract the red with a purple shampoo it will mess up the greenish ends. If I counteract the green with the ketchup trick it will make the red roots worse. Won't be doing this again and will tolerate it until it hopefully washes out.
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Joan - Thank you for your feedback. Your colorist will make adjustments to your formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Cristina R.
August 27, 2019
Not what i expected
POSTED BY:
Cristina R.
August 27, 2019
Color i got came out too dark. Was expecting a lighter color.
Cristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bella M.
August 25, 2019
I love the formula, but....
POSTED BY:
Bella M.
August 25, 2019
I have thick hair and found that this wasn’t enough for me to coat my whole head. The color was exactly what I asked and I love it! The only thing would be the amount I have in the kit because I have some patchy spots..
Bella - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Sharon S.
August 25, 2019
NOT SATISFIED
POSTED BY:
Sharon S.
August 25, 2019
Hair looks horrible! Gray roots 10 times lighter than rest of hair. Followed directions start to finish. The color of my roots is pinkish while the rest is the correct color I am looking for. It is eggplant color. I'm not at all happy with it. My 50th Class Reunion is in less than 3 weeks. Do something about this. I'm not satisfied.
Sharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Angela C.
August 25, 2019
Waxines
POSTED BY:
Angela C.
August 25, 2019
I've been using this product for long enough now that I know the results are always waxy! I used redkin color gels before and never had this problem. The last time I washed, I am not exaggerating that I had to wash a dozen times (including using baking soda to absorb oils) to get the awful greasy feeling out of my hair and it still was not working. Now my grays are back and I am not technically due for a color for weeks. I have stuck with it and followed instructions to give this the benefit of the doubt, but I'm not happy. My sister uses it and loves it so maybe different water and hair types makes a difference, but I'm not liking wasting my money.
Angela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Jackie D.
August 25, 2019
I was left with terrible tangles that I almost had to cut out.
POSTED BY:
Jackie D.
August 25, 2019
I have never had any hair care product or color leave my hair in such terrible knots. The coverage was OK, but not what you would expect from salon color.
Jackie - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee.
POSTED BY:
KAREN B.
August 24, 2019
Great disappointment
POSTED BY:
KAREN B.
August 24, 2019
Didn't cover greys. Colour completely different to the shade that I'd requested
Karen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teresa M.
August 24, 2019
Consumer Box Life
POSTED BY:
Teresa M.
August 24, 2019
I would like you to quit sending me hair color all together. It lasts about as long as the box in the shelf at the $1 store.
Teresa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jacqueline R.
August 24, 2019
So disappointed
POSTED BY:
Jacqueline R.
August 24, 2019
I had looked at Madison Reed for a year before trying.. I finally did, initially loved the color and the grey was perfectly covered. Within a week the grey was completely UNcovered.. too soon to recolor and I hate the grey.. waiting to use my drug store color so I can cover the grey again!!
Jacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Holly M.
August 24, 2019
Color
POSTED BY:
Holly M.
August 24, 2019
I like how healthy my hair looks after coloring.I am getting frustrated.I want more blonde and revised color has me darker almost dark Auburn.Color
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Karen - We sincerely apologize for the disappointing experience you had with your order. We have reached out to
you via email to see what we can do about remedying this situation. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Carmen M.
August 23, 2019
Do the allergic test!!!
POSTED BY:
Carmen M.
August 23, 2019
Not for me,I have very sensitive skin and had an allergic reaction 😔
Carmen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Theresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
K8m W.
August 22, 2019
Bad color
POSTED BY:
K8m W.
August 22, 2019
They cant seem to get the colors right membership has been cancelled
Kim - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Tamara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Megan S.
August 22, 2019
Roots don’t match ends
POSTED BY:
Megan S.
August 22, 2019
The only thing I’m a little puzzled with is the roots they are very brown and they don’t match the ends but the way it turned out looks good just not as red as I had hoped maybe I should’ve went with a brighter red in the dark blonde section. But overall the product is great it didn’t feel as damaging to my hair or scalp and the extras were awesome.
Megan - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a deeper Red. We look forward to crafting your custom color!
POSTED BY:
Anabel C.
August 22, 2019
Didnt get the color that is was suppose to be
POSTED BY:
Anabel C.
August 22, 2019
i colored my hair and i didnt get the results that i want the color doesnt even look blue black and my roots still show
Anabel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kris E.
August 22, 2019
Very disappointed
POSTED BY:
Kris E.
August 22, 2019
I was extremely disappointed with my color this time. I asked for no red and my roots still came out red and my hair was greasy and stringy when I was done even though I had throughly rinsed it 3 times.
Kris - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Heidi D.
August 22, 2019
The color is no where close to what I put I wanted
POSTED BY:
Heidi D.
August 22, 2019
I wanted a magenta color and the one that it was is just regular black. I could of acheived better results with dye from the dollar store .
Heidi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out less magenta than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Rebecca W.
August 21, 2019
Don’t waste your money
POSTED BY:
Rebecca W.
August 21, 2019
This color didn’t last at all. After coloring my hair I washed it very well. For an entire week afterwards, whenever I would wet my hair or wash it, color would start dripping off. It’s a good thing it doesn’t rain too often where I live 🤦🏻♀️
All of it was faded within 2 weeks even using color safe shampoo etc and only washing 2-3 times per week.
Rebecca - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Beata N.
August 21, 2019
Its washing off
POSTED BY:
Beata N.
August 21, 2019
I do like the colour at first but after each wash the colour is fading
Beata - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Betty Lynn J.
August 20, 2019
Hair condition
POSTED BY:
Betty Lynn J.
August 20, 2019
I believe I have commented on this before. For as long as I have used your products I have loved the color and the condition of my hair,eventually. The condition the first week after the process is difficult, this past order the worst it has been. When rinsing the product out my hair it feels like clumps of stiff straw, I use all of the shampoo and all of the conditioner in the kit to wash my hair. This time it did not help in the least. In all I had to wash my hair 5 times, 3 the first day and twice the next, before there was any release at all. I believe in the quality of your product this should NOT happen at all, it's tremendously discouraging. The question of, "What happened to your hair???????" Is not good advertisement for esalon.
Betty - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Mariah M.
August 20, 2019
Dye lasted only 2 weeks
POSTED BY:
Mariah M.
August 20, 2019
When I did my hair (with a friend because I cannot see without my glasses) I loved the color. It was great, the formula was great. Normally color burns etc. this didn't. However a week and a half in I noticed color started to fade. I am probably now 3 weeks almost 4. And it is the brassy version of red. You know when you go blonde and if you dont use purple shampoo it kinda goes brassy? It is like that but with red. Otherwise everything was amazing would give it 5 it stayed longer. Did also use color tint rinse, it didn't work.
Mariah - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
Lee - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Stephani L.
August 20, 2019
Stripey
POSTED BY:
Stephani L.
August 20, 2019
I sent an email concerning my color last time and no one has responded. I have a stripe where the color has faded. I’m wondering if they can use a 10 developer instead of 20
Stephani - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Laura C.
August 20, 2019
Awful
POSTED BY:
Laura C.
August 20, 2019
The color was not right and did not cover the grays sadly disappointed
Laura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Eva C.
August 20, 2019
Color Desired
POSTED BY:
Eva C.
August 20, 2019
I tried a couple of time to get my color the color I would like it to be and it never got to that. I have canceled my participation in eSalon
Eva - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marilyn F.
August 20, 2019
Color is okay; could be better
POSTED BY:
Marilyn F.
August 20, 2019
The color on the main part of my hair (not the roots) is too dark. This is the first time I've been provided a color for this area. The final result is darker than my natural color. The color of my roots seems fine. I realize this could be partly due to how long it takes me to apply all the color because my hair is curly and down to the middle of my back. Still, I think the color for the main part of my hair should be lighter.
Marilyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Christine R.
August 20, 2019
Root color way too dark
POSTED BY:
Christine R.
August 20, 2019
The root color is far too dark and the end color does not match
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cathy C.
August 19, 2019
Never the right color
POSTED BY:
Cathy C.
August 19, 2019
I've had 3 orders of color and the color was never right. I wanted dark ash blonde, the first 2 times it was golden blonde to a brassy blond, the last time it was chestnut. I've tried to send pictures but they never get received . I had to pay full price for a color that never right
Cathy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right.
POSTED BY:
Krystle C.
August 19, 2019
No where near what I picked
POSTED BY:
Krystle C.
August 19, 2019
I was going for copper from white. While I understand this isn't easy, my hair is horrible. It came out almost pink and fried to heck. I had pretty healthy hair for it to be white, I take very good care of it since I do bleach it often. I only bleach my roots and tone the rest but I make sure to keep oils on it, use paraben and sulfate free shampoo, all that good stuff. After washing the color out I expected soft hair, as it usually is after I tone it, but my hair was coarse and the ends are horribly damaged. Everyone liked the color even though it was nothing I'd ever seen but after a week of putting oils on it and only three washes with the paraben free shampoo the color has faded and left my hair looking like a Georgia clay dirt road. No shine, just dull, muddy looking hair. I have to go pay someone to chop my hair off and fix the color now. I do not recommend this product at all.
Krystle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amy D.
August 19, 2019
Intimidated
POSTED BY:
Amy D.
August 19, 2019
I received two developers..one was for roots and the other for ends...it intimidated me because it says to try not to get the root formula on the already colored hair..well I'm doing this myself...I thought it woukd be as simple as one bottle for the whole head.
Color turned out ok...but the hair is very dull and not shiny at all.
Kinda disappointed
Amy - We’re so sorry to hear that you were disappointed by the results and application process of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alexa N.
August 19, 2019
Nearly there but not quite yet!
POSTED BY:
Alexa N.
August 19, 2019
I think I wrote a review at the time that I was unhappy with it but I got lots of nice compliments so I'm happy with the color for my ends but the color for my roots is still not right. Its too light, not dark enough, not giving enough coverage and too orange. I'm using a dark brown eye shadow to make it darker so if you could fix that part I'd be very happy! The ends color is perfect. Thank you!
Alexa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
gurjeet K.
August 19, 2019
colour
POSTED BY:
gurjeet K.
August 19, 2019
After one day the colour wore off, my roots became white after 1 mere day. At the time i washed my hair after dying it the colour was beautiful and then the next day it started wearing off
Gurjeet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
tajuahna W.
August 19, 2019
Not what I was expecting
POSTED BY:
tajuahna W.
August 19, 2019
My hair color is light brown. I have used several box colors over the years to cover my white hair at my temples and hairline. I decided to try ESalon. My light brown color ended up being a dark brown (almost black under florescent lighting). Not what I was expecting.
tajuahna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jennifer G.
August 19, 2019
I looooove the color but....
POSTED BY:
Jennifer G.
August 19, 2019
It only took to my roots and the remainder of my hair is still just dark brown. It’ll be gorgeous once it all grows out this color, but that’s going to be a very long time. I wish it was all this color
Jennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Julie D.
August 18, 2019
Did not cover greys
POSTED BY:
Julie D.
August 18, 2019
I love my colour but I’m very disappointed to notice that my grey hairs had not been coloured! Please can someone contact me and advise why?? I cannot seem to fine an email address to contact you? J
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lynn O.
August 18, 2019
Disappointed
POSTED BY:
Lynn O.
August 18, 2019
The colour is far too mahogany or plum even, the coverage is not even the underneath is darker than the top. I followed the instructions to the letter . Nice colour and condition but on someone else.
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Angela L.
August 17, 2019
Not what I expected
POSTED BY:
Angela L.
August 17, 2019
During the colour selection, I didn't have much of a choice on how light or dark I wanted to go and I was left with dark tone selections. I was hoping for a nice medium brown with golden tones to help cover up my brassy blonde balayage hair. However my hair has now turned back to a natural black which I am not a fan of at all. Hopefully the colour fades a bit with washing and I wouldn't have to colour over it.
Angela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Amy A.
August 17, 2019
Not the colour I asked for!!
POSTED BY:
Amy A.
August 17, 2019
I loved the idea of this service hence buying into it. When the package arrived it was exciting, aesthetically pleasing and personal! When I opened the colour to mix into the toner, the smell of the ammonia made my eyes water more than any box dye I've ever used. But that wasn't the issue.
I asked for light brown. I've not got nearly black hair. I followed instructions perfectly and I've washed it a couple of times for fading. It's black. Very saddening for the reviews :(
Amy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Stacy S.
August 17, 2019
Had a hard time it wouldnt wash out even after 4 showers it has never done this
POSTED BY:
Stacy S.
August 17, 2019
It was darker than usual can we take a shade lighter plz it looked close to black and was hard to wash out its never done this before I usually love your product thank you med brown with touch of auburn
Stacy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather W.
August 16, 2019
Too dark
POSTED BY:
Heather W.
August 16, 2019
I asked for a copper red and now I'm a dark brown red second color fail
Heather - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Laetitia F.
August 16, 2019
Not as good as I was hoping
POSTED BY:
Laetitia F.
August 16, 2019
Unfortunately, my White hairs turned very light Brown (on dark Brown hairs) and There is no violet even a reflect. The test of my hairs are still the colour I had previously, maybe more Silky with the shampoo and conditionner.
Laetitia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
karen F.
August 16, 2019
IT TURNED MY HAIR ORANGE, THE PRODUCT DOESNT LAST SO AT LEAST IT FADED IN 3 WKS
POSTED BY:
karen F.
August 16, 2019
DONT DO IT! DONT BE TEMPTED!! This product turned my hair orange. I am not kidding, my neighbor's 9 year old daughter said " Aunt Karen, why did you dye your hair orange?"----Out of the mouths of babes. I don't know what tempted me to stray away for Loreal after ten years but don't make the same mistake I did. When I wrote the company they gave no refund, no helpful hints, they just agreed to discontinued the regular repeat orders!! I washed my hair once to twice a day for 19 days and it had faded significantly. But man did I lose the hair. I would estimate my hair is at least 50% thinner than before I used this product. Fortunately I was able to use my Loreal again and my hair is back to normal. (color wise not thickness)! NO SPECIAL COLORIST just for me, NO REFUND, NO EMPATHY, NO HELP FROM THIS COMPANY. They could not have cared less when I wrote them! AGAIN PLEASE DONT BE TEMPTED TO TRY or you will CRY like I did for several days. Worst part, I had just started a new job!!!!! UGHHHHH
Karen - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sarah-Ann L.
August 16, 2019
Not satisfied
POSTED BY:
Sarah-Ann L.
August 16, 2019
I was excited to try this product but I was sadly disappointed. The product dried my hair out something horrible. The colour I was expecting to see when my hair dried wasn't there either. Over all I am far from happy and satisfied. I have been more satisfied with drug store brands.
Sarah-Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Nora H.
August 15, 2019
Not Pleasant Experience
POSTED BY:
Nora H.
August 15, 2019
I completely understand that we can’t generalize but my experience was horrendous. To begin the color wasn’t what I expected. The color was pitch black. I read the instructions several times to make sure I got it right, and the moment I applied the product I knew something was off about it. After rinsing I realized that my hair was falling out drastically. It made my hair extremely dry, porous, and almost hay like. The dye lasted about 2 weeks. My hair continues to fall out. Highly disappointed to be frank. I wouldn’t buy this or receive it as a gift. I would definitely NOT RECOMMEND this product due to my personal experience. The packaging was nice, but unfortunately not enough for me to give it a better review.
Nora - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sara S.
August 15, 2019
Not what I was going for
POSTED BY:
Sara S.
August 15, 2019
This color made my hair darker and more auburn than it already is. I was going for more red and less brown (I already have enough brown), and honestly, other than being darker, it’s not that much different from my original color and almost blends in. I am still trying to decide if I should actually do my whole head or not, I mean maybe I’ll like it but I am pretty disappointed how it turned out.
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Melody G.
August 15, 2019
Orange Hair
POSTED BY:
Melody G.
August 15, 2019
Unfortunately, my hair turned out orange. Hate the color!! I chose very carefully and even added a picture to make sure the color would be correct. Very disappointed.
Melody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Patricia W.
August 15, 2019
Color too dark
POSTED BY:
Patricia W.
August 15, 2019
Very dissatisfied, my color was way too dark. Instead of a dark blonde, it is reddish brown. Will not order again
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth B.
August 15, 2019
Color
POSTED BY:
Elizabeth B.
August 15, 2019
The color is not consistent through my hair. My roots did not process long enough.
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie H.
August 15, 2019
not totally hooked
POSTED BY:
Debbie H.
August 15, 2019
pretty messy process so be prepared.
The color burns a little for me though it didn't with spot testing. I have very baby fine hair and usually in the salon every few weeks for color and trim. This cuts down and makes color affordable which I love. The color itself matched but not exactly what I was looking for.
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cheryl B.
August 14, 2019
I am not pleased with this service at all!!!! Cannot get them to stop sending!!!
POSTED BY:
Cheryl B.
August 14, 2019
I have contacted them multiple times to stop the service due to the color being incorrect and I didn't feel like it held up well. After multiple emails and charged yet again and probably 4 colors in the trash unused I am still being charged!!!! And still NO response. This is a scam.
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. We have reached out to
you via email to see what we can do about remedying this situation. We truly appreciate your feedback.
POSTED BY:
Priscilla R.
August 14, 2019
No change
POSTED BY:
Priscilla R.
August 14, 2019
Made no change to my hair color it was much darker than the color I choose.
Priscilla - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Frannie
August 14, 2019
Not as expected
POSTED BY:
Frannie
August 14, 2019
Not happy with the color. Too much red/yellow and not as ash.
Frannie - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Carol L.
August 14, 2019
Great colour but with downfalls
POSTED BY:
Carol L.
August 14, 2019
I tried this for a few months but after tweaking it a few times it still didn't give the result I wanted. Even with salon colour shampoo and conditioner it faded on my Grey's very quickly. Back to the salon I go!
Carol - We’re sorry to hear that you were unhappy with the gray coverage results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Nicole D.
August 14, 2019
Dried my hair out
POSTED BY:
Nicole D.
August 14, 2019
Unfortunately I didn’t like how the dye dried my hair out. Also the dye did not last as long as I would like to have had it last. I must say the grey is still covered however, my ends have lightened a lot within a couple weeks of dyeing my hair.
Nicole - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit and a recommendation to repair any dry hair strands. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Trish - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Rogetta S.
August 14, 2019
No change in color
POSTED BY:
Rogetta S.
August 14, 2019
I wanted to go from Darkest brown to copper golden. Followed the instructions to the T and no change in hair color. Still have dark brown hair. Disappointed to say the least.
Rogetta - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Lindsay M.
August 14, 2019
Not what I wanted at all
POSTED BY:
Lindsay M.
August 14, 2019
my natural hair color is like a dark blonde. I wanted to touch up my roots to go more blonde with the highlights I already have. What I was sent made my hair color darker.
Lindsay - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Helene B.
August 13, 2019
The Color is to dark
POSTED BY:
Helene B.
August 13, 2019
After I asked eSalon to adjust to lighter color, i received the order. The quality of the Color is Great. Great grey cover and Long lasting. But the Color seemes to be darker than the previous one. So i am not really happy :/
Helene - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Laurie B.
August 13, 2019
too dark
POSTED BY:
Laurie B.
August 13, 2019
color is to dark and alittle too green ashy instead of violet.
Laurie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jane M.
August 13, 2019
Doesn’t cover greys as promised
POSTED BY:
Jane M.
August 13, 2019
Hair dye is useless for grey coverage on black hair. Customer service no use either. Will stick to usual shop bought dye at half the price in future.
Jane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ann S.
August 13, 2019
Not what I was hoping for
POSTED BY:
Ann S.
August 13, 2019
I'm a natural medium blonde. The picture I sent showed it. I wanted to blend my roots better. My roots turned out red. I followed the wash through instructions and the rest of the color was darker but the reddish hue was not good. I stripped some of the color with clarifying shampoo and vitamin C. It is still reddish but better.
Ann - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Daisy D.
August 13, 2019
Ammonia base
POSTED BY:
Daisy D.
August 13, 2019
I like the color results but the ammonia contect int he product is to heavy.
Daisy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea L.
August 12, 2019
Not the color I wanted
POSTED BY:
Andrea L.
August 12, 2019
This is my second time using eSalon. First time was great, the color that I got was a little darker than the color I wanted but I still liked it. Second time, I thought I was going to get the same color because I didn't change anything, but I got a totally different color, it is more like a light brown. It is not red nor copper. I really do not like to complain but I've been working on my red hair for almost a year, I was trying to make it lighter not darker.
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Nancy N.
August 12, 2019
Resistant gray
POSTED BY:
Nancy N.
August 12, 2019
I absolutely love my color and the way my hair feels, however, I have spots of gray hairs where the color just won’t take. I’m thinking of canceling my subscription because it wouldn’t be worth it to have to keep retouching those spots.
Nancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christine D.
August 12, 2019
Hair 2 different colors
POSTED BY:
Christine D.
August 12, 2019
I got my order tonight and I was so excited. I enlisted the help of a friend and we followed the instructions to a T. The first application to my roots didn't change the shade of my hair at all. The second application made the rest of my hair quite red. I am extremely disappointed.
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Shari M.
August 12, 2019
Did not receive product
POSTED BY:
Shari M.
August 12, 2019
I did not receive a product last month. I see you charged me but I told you to cancel and did not provide a change of address because I did not expect to receive anything from you. Where is order if I was charged? I am not at the address you have on file and nothing has been forwarded by post office.
Shari - We're truly sorry that the custom color set did not arrive. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Chrissy V.
August 11, 2019
Really nice, just not perfect
POSTED BY:
Chrissy V.
August 11, 2019
I really liked the color, it was just what I wanted. Brassy hair returned after a few weeks, which was dissapointing.
Chrissy - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Angela F.
August 10, 2019
Unpleasant
POSTED BY:
Angela F.
August 10, 2019
The color is beautiful. However, it is two Shades Darker. I wanted to go two shades lighter. I have sent then company for emails and placed two phone calls to them. I have had no return calls and no luck communicating via email. I also put my orders on hold which, did not work. They charged me another fee and sent out another order. I had to go back in cancel all future orders and call my bank. I lost a lot of hair using this product which I lose hair when I color however, not this much hair. My hair felt really well nicely condition and the color is beautiful it just is not the color I wanted and in a little concerned about the hair loss. Would love to speak to someone if they could call me or get back to me that would be great. I don't normally leave bad reviews and when I do I always try to include some positivity however, I'm not having any luck with eSalon and everyone that I have referred to them has had a great experience. I will continue to refer people however, I will no longer be purchasing until I can fix the issue with my very first order. I'm stuck with a hair color that is two Shades Darker when I wanted to go two shades lighter and according to the activity on my account I'll be receiving another shipment of the same color.
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hannah Y.
August 10, 2019
Wrong color
POSTED BY:
Hannah Y.
August 10, 2019
I ordered a color that was very visibly copper red however what I received had the correct label but my hair is just very dark brown. I've tried to contact the company to resolve this issue but unfortunately nobody has responded to me.
Hannah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer H.
August 9, 2019
Too Dark
POSTED BY:
Jennifer H.
August 9, 2019
I know it is the same color as last time, but my hair got really dark this time.
Jennifer - We’re sorry to hear that your Custom Color results were darker than expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Dawn W.
August 9, 2019
Too dark
POSTED BY:
Dawn W.
August 9, 2019
Good morning,
I was not happy with the color, it was way darker then I expected. I thought I had relayed this and asked that my membership be cancelled. However, I just checked my credit card statement and see that another shipment is on it's way for over $27. Please let me know how to return the item for a full refund. Please cancel my membership.
Thank you.
Dawn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rox S.
August 9, 2019
Please cancel me
POSTED BY:
Rox S.
August 9, 2019
Did not like the color Too light and only lasted about 4 days Please cancel me for everything
Rox - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Jeni S.
August 9, 2019
Not the right colour
POSTED BY:
Jeni S.
August 9, 2019
This made my hair have ginger tinge which I hate . The product quality and instructions where excellent
Jeni - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ellen Y.
August 9, 2019
Allergic reaction
POSTED BY:
Ellen Y.
August 9, 2019
How do I cancel my subscription. I tried a 2nd time, and I had a reaction to your product. Please stop sending me producr
Ellen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sehrie M.
August 7, 2019
Bloody awful!!
POSTED BY:
Sehrie M.
August 7, 2019
Was nothing like the colour I chose. Sent my hair yellow!! Had to pay to have it corrected. And then charged me £25 for another!!!! Now I've got to send it back at a cost to me!!!
Ridiculous!!!!
Sehrie - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kathleen L.
August 7, 2019
Wrong color
POSTED BY:
Kathleen L.
August 7, 2019
My shipment was first lost, then when it arrived it was the wrong color. The color looks good but not on me. The color I received was red, I wanted blonde.
Kathleen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Stephania V.
August 7, 2019
Not happy with the result
POSTED BY:
Stephania V.
August 7, 2019
Not what I was expecting. I was looking for a lighter hair and now it looks darker than it was before.
Stephania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Leo 97504
August 7, 2019
UGH..This was terrible!!
POSTED BY:
Leo 97504
August 7, 2019
Came out brassy and very, very discolored. I am hopeful they will correct it, but if not, this is my last purchase from E-Salon.
Vickie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sue K.
August 7, 2019
too dark
POSTED BY:
Sue K.
August 7, 2019
the colour turned out much darker than the picture on my own hair however, the condition and shine was amazing so Id like to try again with a lighter softer shade with warm tones.
Sue - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Suzi P.
August 7, 2019
Don't Do It!
POSTED BY:
Suzi P.
August 7, 2019
This product seriously damaged my hair. Would give it zero stars if I could. Don't take a chance on it- I followed the directions to the letter and now my hair is dry and breaking.
Suzi - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
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