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Tonia- We apologize for the delay in our reply to your review. We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Elizabeth T.
April 26, 2020
Very disappointing
POSTED BY:
Elizabeth T.
April 26, 2020
My hair went from blonde to dull gray color but my roots are a little light strawberry blonde. Horrible. My husband looked at me and says your hair is gray all over.
Elizabeth- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea T.
April 26, 2020
Only 2 weeks of gray coverage
POSTED BY:
Andrea T.
April 26, 2020
Disappointed in the gray coverage. 2 weeks after, there is significant gray and the color fades within 10 days. I have tried the tint rinse... it does nothing for my hair.
Andrea- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lisa S
April 26, 2020
Gray coverage
POSTED BY:
Lisa S
April 26, 2020
I was disappointed in the coverage... I have a patch of gray hair in the front of my head that the color didn’t cover enough, I put a lot of the product on that part of my hair & it seems like it has lightened up in that area after 1 washing.
Lisa- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Steph T.
April 26, 2020
Should have gone to boots
POSTED BY:
Steph T.
April 26, 2020
What a disappointing product. Followed all 'personalised' instructions stringently. The product went everywhere - all over the bathroom. Results. GREY hairs remain and dull lifeless ends. I had some remaining dye left over so I persevered and re-did my grey on the hairline with NO results. Product is very chemically and now I have a burning scalp to boost. Have had far superior results from a £6 box of dye from the chemist. Do not recommend.
Steph T. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Bennie- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alina G.
April 26, 2020
Not satisfied with results
POSTED BY:
Alina G.
April 26, 2020
Hi, I followed your instructions and colored my hair today, but result did not satisfied me.
1. Roots did not change the color at all and still have my original color.
2. Ends are much darker that I was ordering and expecting.
I was ordering based on the picture on your website and was expecting bright vibrant light orange/copper, but the final color of my hair after coloring with your formula is red copper and very dark.
Please reply with your explanations and suggestions. Thank you
Alina- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Misti H.
April 26, 2020
Horrible
POSTED BY:
Misti H.
April 26, 2020
My color was supposed to be a medium blond with copper. My whole head turned the color of a penny. It looked horrible absolutely horrific. I followed the instructions to a T. I will never order through this company again. Thanks for ruining my hair.
Misti- We apologize for the delay in our reply to your review. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Alina G.
April 26, 2020
Nice color but didn’t color all the gray
POSTED BY:
Alina G.
April 26, 2020
I liked the color but it did not cover up my gray hair in some spots.
Alina- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karla M.
April 26, 2020
My hair is the same
POSTED BY:
Karla M.
April 26, 2020
I followed the instructions and at the end my hair looks the same, no color at all. Big waste of money
Karla- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily B.
April 25, 2020
Supposed to be Light Brown (Cool Beige) but it turned out dark and red tinted
POSTED BY:
Emily B.
April 25, 2020
My natural hair color is medium brown. I wanted to go a little lighter with a cooler shade and chose the light brown (cool beige), but that is not the color that came out. Instead my hair color is darker, and slightly red. I thought the process of dying my hair was simple and straightforward. Just a little disappointed I didn't get the color I wanted.
Emily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Helen A.
April 25, 2020
I followed all the instructions that was given to me but did not cover my gray .
POSTED BY:
Helen A.
April 25, 2020
I would like to cancel my future orders because I was not satisfied with the hair color at all since it did not cover my gray hair and my hair has two tone now.
Helen A. - We appreciate your feedback, and we are sorry to hear that we did not meet your gray coverage expectations. You will be contacted by our Color Team shortly. Thank you for your patience.
POSTED BY:
Elizabeth H.
April 25, 2020
Darkened my hair
POSTED BY:
Elizabeth H.
April 25, 2020
I followed all of the directions. My color was supposed to be light golden brown. But it turned my hair dark brown and I personally dont see any gold tones in my hair at all.
Elizabeth- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brianna A.
April 25, 2020
Got exactly what I didn't want
POSTED BY:
Brianna A.
April 25, 2020
My roots are now red while the rest of my hair is beautiful blonde. I warned that my hair has a natural red to it and that's now what I've got. It's awful.
Brianna A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Phyllis T.
April 25, 2020
It did not completely cover my gray.
POSTED BY:
Phyllis T.
April 25, 2020
I still have areas of my roots that are still gray. Despite having expert application of you product by a professional, there are still sections of gray that were not covered. We did this last night and I'm not happy with the results. Please send me the two necessary components to redo it in a little while. I don't need the rest of the kit. i would expect this to be free since your product did not work as advertised.
Phyllis- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Renee D.
April 25, 2020
Not too bad, almost impressed me..
POSTED BY:
Renee D.
April 25, 2020
Up until I washed my hair the next day (or 2) the color was perfectly matched to my own.
My grays are starting to appear already after the first time washing, pretty disappointing since that's the main reason I ordered this product. It made my hair very soft though!
Renee- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Geanna F.
April 25, 2020
So difficult to get what I ordered
POSTED BY:
Geanna F.
April 25, 2020
Ordered a couple weeks ago, filled in all the information that was asked for including my goal with the color, which was all over color. My order was reviewed by a stylist she changed the color to something she thought would be better but when I got my order finally after waiting almost two weeks it was labeled root touch up not all over color. After calling and speaking with a representative it isn’t enough to get my hair colored so I have to wait another 3-5 days after the color is recreated to get what I ordered originally! All in all I haven’t tried the product yet and won’t be able to for about 3 weeks after my original order. Hopefully this color is phenomenal for the amount of time I’m having to wait just to obtain the correct order.
Geanna- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Susan M.
April 25, 2020
No bowl or clips. Wrong color.
POSTED BY:
Susan M.
April 25, 2020
first time trying. Half of the order is missing, wrong color. have tried getting through by phone all day.
Susan- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rosie B.
April 25, 2020
Hated The Color!!
POSTED BY:
Rosie B.
April 25, 2020
This was not even close to what I was expecting! My previous hair color was a reddish brown and that’s what I wanted!! Now it’s dark and ugly!! I’m so disgusted with it! 😠
Rosie B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lorena S.
April 25, 2020
I don't even know what to say...
POSTED BY:
Lorena S.
April 25, 2020
I can't really complain because my goal was to cover the gray hair from my roots, also because I mean this was my decision and in the situation we are living there was no other option. However I was not expecting my hair to be this dark, I mean I had highlights.I wanted the color to match my COLORED hair not my ROOTS. I mean of course not as light as highlights but a light color to match the whole color evenly. Now my hair color is completely DARKER than I thought it would be :(
Lorena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Emily - We apologize for the delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Becky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Jenaya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela K.
April 24, 2020
The color was a darker than expected
POSTED BY:
Angela K.
April 24, 2020
Loved how it was sent although the color was off a little to dark. Adding to my review: I have stuck with this for a while now I really love the permanent color does not fade out but when it comes to coloring my new growth greys I think I am about done, I have tried and tried but nothing no grey coverage at all around my face line, I tried no stain guard, extra time on the roots nothing works, another problem I have is never getting a email back when I send one, I had ordered the highlighter-but decided not to use it I emailed several times telling them but still got the orange color the net order. I am giving one more try then if not right im gone.
My stubborn gray hair that is coming out around my face was fully covered. However, the ash medium brown had more red tones that were slightly brassy than it was ash for me. With my skin tone, the “redder” the color the more it “washes” me out. I have been using purple shampoo to help tone it down as much as possible.
Update:
The color correction I purchased on April 8 I finally used today April 24, after taking recommendations to use a clarifying shampoo. I have been doing this for about two weeks prior to dying. Today my hair is more brassy and more orange!!! I decreased my stars to one star for awesome gray coverage. My hair has never been red or on the orange side naturally. I just doesn’t understand why my hair doesn’t like this product. Initially I was wanting a cool ash medium brown and it never went there. I think after a week or two I might just go back to L’Oréal to get red and the orange mess out. I’m so heartbroken. I really wanted to like this product. The problem with L’Oréal it doesn’t cover my gray as well. My hair is naturally dark medium brown. This color just washes me out and I look tired and worn out.
Karuna A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lisa B.
April 24, 2020
Brassy
POSTED BY:
Lisa B.
April 24, 2020
The color did not damage my hair but it was so gold and brassy looking.
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked on resolvimg this issue. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa C.
April 24, 2020
Disappointed, it didn't cover my gray hairs...
POSTED BY:
Lisa C.
April 24, 2020
I was hoping that I would like this product, as the customer support team is excellent. I left color on as specified, it didn't even cover my gray. I don't want to place another order. I will continue using L' Oreal product, as I have in years.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Crystal B.
April 24, 2020
Gray coverage
POSTED BY:
Crystal B.
April 24, 2020
I have never had a problem getting gray coverage, but didnt get good coverage from this product. I loved the packaging, and its perfect for someone that likes more natural colors, but the red wasnt as intense as I wouldve liked.
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Maru - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah I.
April 24, 2020
To dark
POSTED BY:
Sarah I.
April 24, 2020
This damaged my hair beyond repair. I'm at a loss of the different quality. The first was amazing re second was darker and damaged my hair with out a request if change. Super disappointed
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
T B.
April 24, 2020
Did not cover gray
POSTED BY:
T B.
April 24, 2020
The color was OK but it did not cover my gray. And it left my hair a bit dry
T - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rebecca B.
April 24, 2020
I'm definitely not a hair stylist!
POSTED BY:
Rebecca B.
April 24, 2020
It was hard for me to do. I didn't get enough coverage and should leave on longer than stated. Didn't last long.
Rebecca - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Belen R.
April 24, 2020
Very unhappy with the website
POSTED BY:
Belen R.
April 24, 2020
I accidentally ordered root touch up when I wanted an all over color. I'm happy to order again but this website will not let me change my custom order and will only let me order the root touch up again.
Belen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ann G
April 24, 2020
Love the service color ok
POSTED BY:
Ann G
April 24, 2020
Purchased this to go from my bright blonde back to bit darker of a color. My colorists really was amazing at explaining the process and suggesting my color fill. I just don’t feel that the color really pigmented enough. I have reached out so hopefully my colorist can get me corrected into something I’m a bit happier with but I will continue to try with esalon as I am so impressed with their shipping speed and service.
Ann - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cindy A.
April 24, 2020
Still not what I wanted
POSTED BY:
Cindy A.
April 24, 2020
I wanted alittle more ash when I re did my plan, but there was no difference eyween the first time I ordered and the second, it’s still too light and alittle brassy it’s ok tho it’s never gunna be just right, thank you
Cindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Erin S.
April 24, 2020
Orange
POSTED BY:
Erin S.
April 24, 2020
It turned my hair orange. I would try a darker shade next time.
Erin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle O.
April 24, 2020
Maybe my mistake
POSTED BY:
Michelle O.
April 24, 2020
I guess I filled the questions wrong I got my natural color which I wanted to darken. My gray is now pink.
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Leslie F.
April 23, 2020
My head still itches 7 days later
POSTED BY:
Leslie F.
April 23, 2020
Evidently I'm allergic to this. The color was very good but I still am not sleeping well due to the itching.
Leslie F. - We appreciate your feedback. We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Margaret N.
April 23, 2020
Orange Roots
POSTED BY:
Margaret N.
April 23, 2020
My so called custom color turned my roots orange. They will not refund my money.
Suppose to send me another color to cover it up it has not been shipped out yet.
It has been a week already. So much goes for their guarantee, I'm going to file a BBB complaint. Better off researching and buying your color at the store. I do not recommend esalon.
Margaret N. - Thank you for your feedback. We apologize for the delay of your delivery, and we are glad to see that you have finally received your order. Thank you for your patience.
POSTED BY:
Michelle F.
April 23, 2020
Colour
POSTED BY:
Michelle F.
April 23, 2020
I was really disappointed with the hair colour and the dullness of my hair after colouring. Don't think I will be placing any more orders in the future.
Michelle F. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Teresa S.
April 23, 2020
Did not cover my grey
POSTED BY:
Teresa S.
April 23, 2020
I wasnt to happy i did follow instructions . but still did not cover my grey well.
Teresa S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
shannon Z.
April 23, 2020
color
POSTED BY:
shannon Z.
April 23, 2020
Was not happy with this product, did not cover the gray and just not happy.wont order again.
Shannon Z. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie B.
April 23, 2020
Color
POSTED BY:
Debbie B.
April 23, 2020
Color came out too dark - it may have been my fault. Will request color to be lighter for next order & have the ability to cover my grays.
Debbie B. - Thank you for your feedback. We are happy to see that our Color Team contacted you to discuss this matter. Let us know if you need anything else.
POSTED BY:
KERRILYN B.
April 23, 2020
Grays
POSTED BY:
KERRILYN B.
April 23, 2020
Hoping next time it'll cover the grays better. I will have to leave on much longer than the 30 minutes. Not too long though. Plus I never received my coloring brush, so I'll need that for the next color. Not too bad though!
Kerrilyn B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Johanna T.
April 23, 2020
Didn’t cover greys
POSTED BY:
Johanna T.
April 23, 2020
The color itself is perfect I love it but I’m so sad it didn’t cover my greys even after I left it on for over an hour.
Johanna T. - We appreciate your feedback, and we are sorry to hear that you were unhappy with your gray coverage. Since you could discuss the matter with one of our Color Experts, let us know if you need anything else.
POSTED BY:
julie B.
April 23, 2020
Not the color I wanted
POSTED BY:
julie B.
April 23, 2020
It's much darker brown than I expected. I was pretty sure I explained the color I wanted, I think I even sent a picture. But my real hair is much redder. I would like to know how I can redo this?
Julie Brown
Julie B. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stop Sending
April 23, 2020
Please stop sending your product and cancel my subscription.
POSTED BY:
Stop Sending
April 23, 2020
Your product is fine, but I will never use it again. I do not like your website and how you prevent the consumer from cancelling. It's unethical!
Felice B. - Thank you for reaching out. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Dyann S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nicole S.
April 23, 2020
Did not cover grays and left product on longer than needed.
POSTED BY:
Nicole S.
April 23, 2020
Disappointed. Your hair color may not be strong enough to cover my grays.
Nicole S. - Thank you for your feedback. We are so glad that you could discuss your concern with our Color Team. Let us know if you need anything else.
POSTED BY:
Martina G.
April 23, 2020
Light blonde
POSTED BY:
Martina G.
April 23, 2020
Trying to figure out how to cancel this all together this did not cover up my gray and I was not satisfied
Martina G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Liliana E.
April 23, 2020
Very disappointed
POSTED BY:
Liliana E.
April 23, 2020
I was expecting a very good product based on the reviews, and I am very disappointed, my grows turned out very dark and my ends very light, it has a very poor cover for grey hair.
The color does not look even at all.
Liliana E. - Thank you for your feedback. We are glad to see that you could discuss your concerns with our Color Team. Let us know if you need anything else.
Michelle S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy B.
April 23, 2020
My hair turned orange
POSTED BY:
Amy B.
April 23, 2020
So not happy. My hair is orange at the roots. I literally stated I wanted Ash blonde my natural hair color is not even that dark.
Amy B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jacqueline W.
April 22, 2020
Far too dark
POSTED BY:
Jacqueline W.
April 22, 2020
Had requested a lighter brown colourway and ended up with very dark, brown hair with red undertones. Really don't like red. I would like to say it doesn't really matter due to lockdown, but I am still working, and seeing people, social distancing...
Jacqueline W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lisa V.
April 22, 2020
Never received
POSTED BY:
Lisa V.
April 22, 2020
Placed order March 25, order sent April 6 and I still haven’t received it. I understand todays times things may take a while but 16 days for within Europe seems a bit extreme. Another international purchase (different company) I made was here within a week.
Lisa V. - We truly appreciate your feedback. We're also glad that you managed to discuss this matter with one of our Color Experts. Thank you so much for your patience. Please let us know if there is anything else we can do to help!
POSTED BY:
Suzanne M.
April 22, 2020
Hair Root Coverage nice but didn't last
POSTED BY:
Suzanne M.
April 22, 2020
The product was easy to use and the root color was a good match. Unfortunately the coverage was just ok and didn't last two weeks.
I feel I wasted my money.
I tried calling and left messages and no one got back to me.
Suzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
COURTNEY W.
April 22, 2020
Love the ease of this
POSTED BY:
COURTNEY W.
April 22, 2020
Thank you for making it so easy to take care of my hair at home. I wish it was a little better grey coverage but it hides most of it!
Courtney - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Custom Color Kit! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Ann S.
April 22, 2020
Please do not send anymore.
POSTED BY:
Ann S.
April 22, 2020
I tried to cancel but no way to cancel. Please stop do not like product!!!!!!
Ann - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Yanna S.
April 22, 2020
Very dark colour
POSTED BY:
Yanna S.
April 22, 2020
I ordered a nice chestnut brown , I sent pictures and I was really clear about wanting brown hair. I today have black hair. I’m very disappointed and upset. It took me ages to get my order and It was completely wrong.
Yanna S. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. I hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ramya R.
April 22, 2020
Roots did not fully take
POSTED BY:
Ramya R.
April 22, 2020
I find some of the stubborn grays, especially at the temples, did not fully take the color. Also I noticed my hair felt particularly dry and frizzy after this. Can I get a more moisturizing preparation?
Ramya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rebecca R.
April 22, 2020
Not any better than what I remember box color to be
POSTED BY:
Rebecca R.
April 22, 2020
Based on my overview of the process, no one ever contacted me regarding my color selection. The packaging is cute but I would expect if the directions suggest I clip my hair up in 4 places the clips be provided, at least with initial order. While my first order was 50% off I do not feel this product is worth the full price. No additional service/support or direction than you would get in typical box hair color. I bought as a root touch up and not all gray covered (at temples specifically). I will see how long it lasts but overall rating is "average".
Rebecca R. - We’re so sorry to hear that you were disappointed by the results of gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Samantha R.
April 22, 2020
My hair turned pink
POSTED BY:
Samantha R.
April 22, 2020
I was hoping for a red copper but instead my hair has turned an odd reddish brown at the top with very pink lengths.
Samantha R. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Virginia V.
April 22, 2020
Did not cover grey
POSTED BY:
Virginia V.
April 22, 2020
Did not cover grey as well as I thought it would color wasn't as the Same as the color I use over the counter. Therefore please cancel all future orders thsnk you
Tammy D. - We’re so sorry to hear that you were disappointed by the quantity of your hair color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lael S.
April 22, 2020
color and shine are nice, but didn't really cover my gray and base color light
POSTED BY:
Lael S.
April 22, 2020
shine and tone are nice but didn't cover my gray well at all and lightened my roots more than expected.
Lael S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Celeste B.
April 22, 2020
This color did NOT cover my grays. Completely disappointed.
POSTED BY:
Celeste B.
April 22, 2020
I was very excited to try dying my hair with my 'custom color' which was dark brown with gold tones. However, when I finally took the plunge and time to dye my hair, I was sadly disappointed. Instead of the color as stated, I wound up with brownish-gold and gray roots along with my already dark brown hair. I left the product on AMPLE time and followed the instructions so there's no reason a custom color couldn't do what any over-the-counter hair dye could: COVER THE GRAY! That WAS the point of this whole exercise after all (at least for me it was). Looks like it's back to L'oreal while still sheltered in place!
Celeste B. - We appreciate your feedback. We are glad to see that one of our Color Experts could discuss this matter with you. Thank you for your patience.
POSTED BY:
Kyla L.
April 22, 2020
1st color
POSTED BY:
Kyla L.
April 22, 2020
Not even a week in and my color is washing out already.
Kyla L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristina B.
April 22, 2020
Faded
POSTED BY:
Kristina B.
April 22, 2020
I loved the instructions I loved the color initially. But after 2 shampoos with the esalon products the color faded from an Auburn to more of a copper
Kristina B. - We appreciate your feedback, and we are glad to see that our Team could discuss the matter with you. Thank you for your patience.
POSTED BY:
Ruth C.
April 21, 2020
Short lived coverage
POSTED BY:
Ruth C.
April 21, 2020
I was disappointed that my grey roots ended up lighter than the rest of my hair. After just two weeks the grey color went to light brown grey which was worse than the gray roots I started with. I found the ammonia to be overwhelming.
Ruth C. - Thank you for your feedback. We can see that you have already been contacted by one of our Color Experts about this issue. Thank you so much for your patience.
POSTED BY:
Heather L.
April 21, 2020
Too Dark!
POSTED BY:
Heather L.
April 21, 2020
I sent pics and looked at the pics online but the color was too dark. I normally purchase medium ash brown Clairol
Root touch up for in between salon styling. But the esalon medium ash brown was DARK ASH brown. Very disappointed.
Heather L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly P.
April 21, 2020
The color match is spot on.
POSTED BY:
Kelly P.
April 21, 2020
I really like the color, the match is perfect. The packaging and tools are great, the shampoo/conditioner is great but I think that the gray coverage is not the best. I last colored 9 days ago and there are little grays re-emerging right along the front hair line right at my forehead. Additionally, the color seems quite drying. This isn't a huge issue as I can deep condition as needed but still an issue since I have used store bought box colors that actually improved the overall condition. If I could get that level of condition with this level of color I would never go to a salon.
Kelly P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Teri S.
April 21, 2020
I like that I can color my hair whenever I want to.
POSTED BY:
Teri S.
April 21, 2020
The color match is almost perfect.
I do have an issue though; the color doesn’t cover my grey around the edges and it doesn’t last like salon color. Do I need a different type of color for better grey coverage?
Teri S. - We appreciate your feedback. We are also glad to see that you had a chance to discuss the matter with our Color Team. Thank you for your patience.
POSTED BY:
D. Hannon S.
April 21, 2020
Inadequate
POSTED BY:
D. Hannon S.
April 21, 2020
This is the second time I’ve tried Esalon in the last six years. Both times I’ve wanted all over color and both times they only sent me root touchup color. My gray roots took the Esalon color for four days and then my gray was super obvious once again. Never again!
D. Hannon S. - We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Diane W.
April 21, 2020
Off a Few Shades
POSTED BY:
Diane W.
April 21, 2020
I was embarrassed when I saw the color. It was not what I expected and I tried hard to make sure that I provided pictures and information to get the right shade or very close to it. I just talked with a representative and they are sending me a highlighter kit and the next color free, so I am trying to see what happens, but I am discouraged that it's so much darker than I expected.
Diane W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not satisfied with the shade of your color application. However based on your profile, we see that you have already worked with one of our Color Experts again to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chelsea W.
April 21, 2020
Wrong Color
POSTED BY:
Chelsea W.
April 21, 2020
My hair is already pretty blond and I was just hoping to lighten it up a bit. Instead, it made my hair have a reddish/orange tint to it. I followed the directions exactly. Pretty disappointing.
Chelsea W. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kazhaw A.
April 21, 2020
Nooooo i want to cryy
POSTED BY:
Kazhaw A.
April 21, 2020
I waited one month for this to ship i wanted ashy dark blonde and i got brown hair !! And i wanted ashy and am dealing with orange this is a disaster ! Just go to the salon
Kazhaw - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Jane D.
April 21, 2020
Extremely disappointed with the color
POSTED BY:
Jane D.
April 21, 2020
I was so excited for my color to get here because it was “created for me”. My color choice was darkest brown mahogany copper stated my color was soft black and from the color match it SHOULD have been just as the description of my color selection . But I ended up with blackest black !! I never was that dark as a kid....it’s as if I walk into any store and purchased an inexpensive boxed color. I wanted dimensions in color but ended up with terrible flat chalkboard black 😖
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
A P. - Thank you for your feedback! We are so thrilled to hear that you are satisfied with the color application. We appreciate you taking the time to try it out, and to share your experience with us. However, based on your profile, we see that you have already worked with one of our Color Experts to meet your requirements. Please let us know if there is anything else we can do to help!
POSTED BY:
LaWanda S.
April 20, 2020
Grey coverage
POSTED BY:
LaWanda S.
April 20, 2020
most of my hair covered my grey well but still left some uncovered. And it still is running red into my showers. I've done exactly as instructed and would appreciate more advise as to help both situations.
LaWanda S. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julie K.
April 20, 2020
Not quite right
POSTED BY:
Julie K.
April 20, 2020
First order, root colour one nearly there just a little too dark, colour two lengths and ends, far too light only colour showing is bright coppper didn’t blend at all with colour one there was a stripe line where the colours meet. Thankfully I did a strand test and I don’t have a full head of these colours.
Julie K. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shannon K.
April 20, 2020
New Growth
POSTED BY:
Shannon K.
April 20, 2020
The color for my roots never even changed the color to the black that is on my treated hair.
Shannon- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pgrant
April 20, 2020
Does not work
POSTED BY:
Pgrant
April 20, 2020
I have hard to color gray. I made sure I noted this on esalon. My box from the grocery store works better! This was a waste of time and double the cost. A lot of my gray did take the color and the ones that did look blonde. I did everything just like the directions and I am not new to using box color. Try another brand don't waste you money!
Pgrant- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary
April 20, 2020
Did not cover grey and poor service
POSTED BY:
Mary
April 20, 2020
I followed the instructions. Product did not cover my grey at all. I was not offered a refund but told they would adjust the formula and send me a new kit (which I would pay for). Several weeks later, the new kit hasn’t come. I’ve used a store before and it works better and is less of a hassle.
Mary- We apologize for the delay in our reply to your review. We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sharon S.
April 20, 2020
This shipment never arrived. Today's date is 4/20.
Sharon- We apologize for the delay in our reply to your review. We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Kellyn S.
April 20, 2020
Too warm.
POSTED BY:
Kellyn S.
April 20, 2020
No matter how many times I asked or with what words, all of the colors turned out far far too warm, and was brassy right off the bat. Not a good product.
Kellyn- We apologize for the delay in our reply to your review. We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Courtney W.
April 20, 2020
February’s Color
POSTED BY:
Courtney W.
April 20, 2020
It was a little too red/orange. While I liked it and got a lot of compliments, I’m wanting something a bit for blonde (not too blonde) with a slight hint of red.
Courtney- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
jill G.
April 20, 2020
TAKES TOO LONG FOR DELIVERY!
POSTED BY:
jill G.
April 20, 2020
I'd love to offer this a 5*****, but the delivery system you've chosen takes too long, nearly 2 WEEKs...
If you fix this, likely more STARS coming your way.
2nd Order, same slow delivery.
I'm sure you can do better, just sayin'
Jill- We apologize for the delay in our reply to your review. We're truly sorry that our shipping times were longer than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Ana C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
ASHLEIGH H.- Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly M.
April 20, 2020
Hesitant
POSTED BY:
Kelly M.
April 20, 2020
I was scared to try this new product at first, it took me a week to open the box, the instructions were really clear, many steps to it and I thought the process was going well until I washed it out and it stained my bathtub. My hair looked dark more black than any blue and a bit dry. It did look natural on me, regular black color. After a week I noticed the color seemed to be fading, which was disappointing and my whites were appearing, Not sure I want to retry knowing the cleanup that awaits me.
Kelly M. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Cynthia A. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the communication from us. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Sharon M.
April 19, 2020
Color
POSTED BY:
Sharon M.
April 19, 2020
I loved the over all color. But the roots still show and this time they have a light brown texture with grey in it. Overall it was ok and I going to try just one more time
Sharon M. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Patricia P.
April 19, 2020
Super dark
POSTED BY:
Patricia P.
April 19, 2020
You ruined my hair, I had a 7, and you recommended a 6 for my dark natural color
And now it is totally black. Horrible color
Patricia P. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Deanna B.
April 19, 2020
Unsatisfied
POSTED BY:
Deanna B.
April 19, 2020
I was under the impression that this color was "brown" with "purple highlights" but I was very wrong! There wasn't a glimpse of purple of any sort in my color & it didn't even color all my silver (Not grays lol) So I will not be reordering from your company...I'd rather let my silver come in & show my wisdom👩🏻🦳 Thank you for trying though!
Deanna B. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathy C.
April 19, 2020
High Hopes But Little results
POSTED BY:
Kathy C.
April 19, 2020
My color was a cool blonde. It was applied as described. The processing of color looked good - very similar to salon, but the end result was very disappointing. My natural hair is very gray, almost white and the eSalon color had no impact on roots at all. Even with a 20 vol developer, no change, other than my hair felt a bit dryer. Sorry - As I said, high hopes, but did not work at all for me.
Kathy C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Joanne W.
April 19, 2020
Not Happy
POSTED BY:
Joanne W.
April 19, 2020
Colour was not at all my colour. My scalp developed itchy bumps after using this. Will not be ordering again. Have yet for them to follow up on their 100% guarantee!
Joanne W. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Tripti S.
April 19, 2020
Roots are still gray
POSTED BY:
Tripti S.
April 19, 2020
I had someone apply color to my hair carefully, covering all the grays. After I washed my hair by the provided shampoo and conditioner, most of the roots were still gray. I timed it and kept the color on for 40 mins. I am not sure what should I have done differently, but the outcome was not satisfactory. I thought i will apply it again, but in few hours the color foamed out of the bottle. So, I still have all my grays even after doing everything right and following the instructions. Very disappointed with my first order.
Tripti S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lili S
April 19, 2020
It was ok
POSTED BY:
Lili S
April 19, 2020
Not as bright or as orange as I would have liked or as orange as what I get from my drugstore colour. I guess I really should have talked to a colourist. Lesson learned. Next time.
Lili S - Thank you for your feedback. We are so sorry to hear that we did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
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