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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Samar- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Hair loss can be due to a number of factors, do we recommend consulting with a physician prior to coloring your hair again. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Linda G.
octubre 23, 2017
Didn't cover grey
PUBLICADO POR:
Linda G.
octubre 23, 2017
Followed direction and still had grey hair along the hairlines and around face.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Linda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Ethel H.
octubre 23, 2017
Flat color
PUBLICADO POR:
Ethel H.
octubre 23, 2017
No shine or sparkle. Dull
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Ethel - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Darrelle F.
octubre 23, 2017
Good color, but damaging
PUBLICADO POR:
Darrelle F.
octubre 23, 2017
Loved the color and tone, unfortunately I ended up with a lot of breakage.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Darelle- Thank you for sharing your feedback. We apologize that you experienced hair breakage. Hair color should not cause breakage and we recommend treating yuor hair with a deep conditioner mask before and after coloring to help repair and keep your hair healthy.
PUBLICADO POR:
Colleen M.
octubre 23, 2017
Not Working Out
PUBLICADO POR:
Colleen M.
octubre 23, 2017
color did not last and was to light to cover grays...
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Colleen - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Sheila S.
octubre 23, 2017
Not happy
PUBLICADO POR:
Sheila S.
octubre 23, 2017
Color not even close to what I expected.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sheila - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tiffany G.
octubre 22, 2017
Doesn't work for covering gray hair
PUBLICADO POR:
Tiffany G.
octubre 22, 2017
It doesn't cover my grays which is very disappointing and a waste of money.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Tiffany - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, received a complimentary hair color credit. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Pamela W.
octubre 22, 2017
Color fading at 1 month
PUBLICADO POR:
Pamela W.
octubre 22, 2017
I really liked the color but just 1 month out and it's fading already. For the cost, I thought it would last longer.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Pamela - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Robyn S.
octubre 21, 2017
Disappointed
PUBLICADO POR:
Robyn S.
octubre 21, 2017
Put color in as instructed first wash I could actually see color running out and one week later the color looked like I never did it. So disappointed... guess I had my hopes up too high.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Robyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tara S.
octubre 21, 2017
Horrible results
PUBLICADO POR:
Tara S.
octubre 21, 2017
Dyed my sink the shower, everything it touched even though I cleaned up fast. Turned my brown hair completely black. Really unhappy with the results. Way way too dark.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Tara- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
claudia F.
octubre 21, 2017
my history wasn't considered
PUBLICADO POR:
claudia F.
octubre 21, 2017
With this color I changed from dark blonde with reds to light brown. Unfortunately this time I only got one bottle of color, which was barely enough to cover all my hair. As it was a bigger change a few minutes for the ends is just not enough to have one color all-over. I am not happy with this general instruction for every color. I expect more specific instructions and the consideration of the history - as known to esalon. Otherwise I can just get any color box.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Claudia- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Ana C.
octubre 20, 2017
Disaster for ME!
PUBLICADO POR:
Ana C.
octubre 20, 2017
I'm sure it's not the product, it's me. But I have to break up with you. The color was fine, but I am not meant to color my own hair. Totally ruined my bathroom.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Ana- Thank you for your feedback. We apologize for the disappointing experience you had with your application process. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Norma Jean R.
octubre 20, 2017
One star because there wasn't an option for NO stars
PUBLICADO POR:
Norma Jean R.
octubre 20, 2017
I hate the black color that my hair color is now. The first 4 photos are what I had before your product was applied to my hair and I wanted to maintain and keep that color......Now I'm stuck with black hair! I hate this color and want to change it quick.!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Norma- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
eaton L.
octubre 20, 2017
Gave wrong color for roots
PUBLICADO POR:
eaton L.
octubre 20, 2017
Just did my roots. Now my grey roots are blonde. Not good since my hair is medium brown. Dont think I Will
be ordering again. Major screw up. Going to CVS and get another color to fix it.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Eaton- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Dawnn K.
octubre 20, 2017
Tried to order color several times.
PUBLICADO POR:
Dawnn K.
octubre 20, 2017
I've tried to order color several times but your website only wants payment. It's not interested in what color I need or want. I've tried several times but it only wants payment and I have NO IDEA what color i'm ordering..Very confusing on how to order. I've also called the 1-866-550-2424 number during the hours stated they were to be open and a recording says they are "temporarily closed".
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Dawnn- We apologize for the disappointing experience. We're always looking to improve our service, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Colby M.
octubre 20, 2017
Doesn't work
PUBLICADO POR:
Colby M.
octubre 20, 2017
I purchased hair color and was so excited to try it out. I was incredibly disappointed to use it and find my hair to be exactly the same. I thought maybe I didn't leave it in long enough, so I used the free second bottle to try again the next day, carefully following all the instructions. Guess what: MY HAIR LOOKS EXACTLY THE SAME. My advice is to skip the ripoff and hassle of doing it yourself and pay the salon price to get the color right.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Colby- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
JudyKay R.
octubre 19, 2017
Color
PUBLICADO POR:
JudyKay R.
octubre 19, 2017
I enjoy the change in my hair body, the ease of using esalon. The color change I requested resulted in too much red. My true color shoud be medium ash blonde, presently it is strawberry blonde. I am not able to tone it down with Tinted LOVE BLONDE NEUTRALIZER. Please correct.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
JudyKay- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tricia N.
octubre 19, 2017
Too dark
PUBLICADO POR:
Tricia N.
octubre 19, 2017
I was hoping that after talking through the first custom color the next order would be a little lighter. I really liked the shade of the second bottle in the first order. My hope was to get closer to that second color, which was more golden, in this order.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Tricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Marlee P.
octubre 19, 2017
Color to brassy
PUBLICADO POR:
Marlee P.
octubre 19, 2017
I was so looking forward to getting a nice, rich, all over color using the esalon formulated hair color. But this was not the case. I followed directions and instead of a dark blonde cool beige, I ended up with more of a strawberry blonde color. Unhappy and not for me.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Marlee- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Melissa W.
octubre 19, 2017
Meh
PUBLICADO POR:
Melissa W.
octubre 19, 2017
The instructions were very clear and the application went fine, but the color is nothing like I wanted or like the picture looked. The color I got was supposed to be a violet/ash brown color, but it turned out just plain golden brown like my hair always looks. And also my greys were not completely covered, they are a little less noticeable, but they are still there.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Melissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and reach out to you regarding your next order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Imogen T.
octubre 18, 2017
Colour not at all what I was expecting
PUBLICADO POR:
Imogen T.
octubre 18, 2017
Firstly, the box arrived and I was very impressed with the presentation and what was included. The process was strange, when washing it out, I was worried as my hair felt almost like rubber but this soon washed out with the shampoo and conditioner. After drying, my hair has been left feeling so soft, however, the colour i was expecting was a dark, mahogany, full of rich red tones, however the colour I have can only be compared to an Icy brown with virtually no red tones. This is so disappointing as I could have gotten better results from a shop bought dye.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Imogen- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Ruth B.
octubre 18, 2017
Stained bathtub
PUBLICADO POR:
Ruth B.
octubre 18, 2017
This formula isn’t any different than anything else except it permanently stained my rented apartment bathtub/shower. Do not send me anymore.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Ruth- We’re sorry to hear about your stained bathtub/shower. Diluted bleach is an effective remedy for removing stains from hair color in the bathtub/shower. It is important to ventilate the room before using bleach on any stains in your bathroom. Dilute the bleach with water and dab the solution with a sponge or cloth to remove stains from surfaces. Bleach wipes are also a fantastic alternative. Again, we apologize that you were dissatisfied with your experience. Since you indicated that you no longer want to receive future orders, we have cancelled your service. We hope you find this information helpful.
PUBLICADO POR:
karen F.
octubre 18, 2017
Love the color, but....
PUBLICADO POR:
karen F.
octubre 18, 2017
This is the second time I have tried this product. love the color, how long it lasts and how it covers my greys. However, I can’t get the product to rinse out of my hair even after several shampoos. It feels like a rubber texture on my hands and there is a leftover film on my hair. This did the first time I used the formula but the second time seems to be worse!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Karen- We’re sorry that you were unsatisfied with our customized hair color and that it left your hair feeling filmy. We're always looking to improve our service and products, and truly value everything our clients say. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Sheryl S.
octubre 18, 2017
Color not consistent
PUBLICADO POR:
Sheryl S.
octubre 18, 2017
Color is not consistent. My first was perfect a perfect match to my ash blonde. The second and third were a light auburn. Not impresses.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Sheryl- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kay M.
octubre 18, 2017
Too Dark
PUBLICADO POR:
Kay M.
octubre 18, 2017
I like your product it covers very well we just don't have the color right yet. Still too dark, a little too much mahogany. I am 70 years old and my roots are now white, so they show immediately, and it seems too dark for my age. Needs to be a little more auburn but not mahogany. Will keep trying, thanks. In between coloring I use Lucky Cooper Roux rinse to cover my roots because I loose too much hair if I color sooner.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kay - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Tammy R.
octubre 18, 2017
Returned Item
PUBLICADO POR:
Tammy R.
octubre 18, 2017
Stopped plan and returned item. Have yet to see credit on my card.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Tammy- We are sorry that you haven't seen a credit applied to your card. We have received your request and processed your eSalon refund. Please check your inbox for more details about the refund.
PUBLICADO POR:
Nidia M.
octubre 18, 2017
Too light
PUBLICADO POR:
Nidia M.
octubre 18, 2017
I received the soft blue black color and unfortunately it was lighter than I expected. My hair looks like a dark brown tone rather than soft blue black. The shampoo and conditioner were not to my liking either as they had very little lather and my hair did not feel clean. I had to use different shampoo to achieve a cleaner feel.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Nidia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Samantha C.
octubre 18, 2017
Undecided
PUBLICADO POR:
Samantha C.
octubre 18, 2017
The color is very nice but there wasnt enough color. My hair is shoulder length and thick which i mentioned. I usually by 2 boxes . i do have grey in the front not alot but it didnt cover it very well. I was happy though that i didnt get the hot roots. I would try it again. I just hope they have bigger bottles for thicker hair
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Samantha- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with color that will deliver the gray coverage you’re looking for. Also, we will include a complimentary Color Enhancing Gloss in your next order. We will be sending you more information in an email shortly.
PUBLICADO POR:
brenda G.
octubre 18, 2017
Color is way too dark.
PUBLICADO POR:
brenda G.
octubre 18, 2017
Followed the instructions in the box and first the colors were off. My roots are pretty red and the ends where I applied the second bottle they told me tobuse for my ends turned really dark almost black. My hair did feel nice after but the colors are so wrong I am going to have to dye it again it looks bad.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Brenda- We are sorry that your hair color turned out darker and uneven. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Alyssa C.
octubre 18, 2017
not the color I was expecting/shipping
PUBLICADO POR:
Alyssa C.
octubre 18, 2017
When I dyed my hair I was expecting a color close to what I ordered. I understand it usually comes out a little darker then I wanted. Well, mine turned out almost black and my tips have a blue hue to it which was not at all what I expected. Then my mom and I ordered ours on the same day and I received mine right away. It has been over a week and my mom still has not received hers.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Alyssa- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Nautochia W.
octubre 17, 2017
So-so
PUBLICADO POR:
Nautochia W.
octubre 17, 2017
The color looks great with my hair but after washing, a lot of color is lost. After the second wash, I can see more of my original color. The other batches lasted longer.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Nautochia- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
jessi M.
octubre 17, 2017
Not great
PUBLICADO POR:
jessi M.
octubre 17, 2017
This was my first experience with esalon.com's products and it could have been better, coverage was worse than expected, color looks artificial, and it left my hair a little dry. Product did arrive early and was packaged nicely, I am willing to try one more time and adjust my formula, but if the next one is like this- I'm done.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Jessi- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Brittany W.
octubre 17, 2017
It's okay..
PUBLICADO POR:
Brittany W.
octubre 17, 2017
The eSalon appeal is that it takes all of your hair info and needs into account, then gives you specific choices based on that info that your hair can achieve through a personalized formula. So, I assumed that it would turn out differently/accurately based on the color I chose. The color was nice, but not what I was going for. It definitely seemed like just buying a typical box of store-bought color. To me, it just doesn't seem worth the extra trouble for something I probably could've picked up at Walmart. My hair still feels healthy, which is great. And the color does look good, although it's not what I was going for. Maybe it would work better for someone else depending on what they are trying to achieve with their hair. All in all, not bad. It's just not for me.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Brittany - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have reached out to you with more information, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Janet W.
octubre 16, 2017
Not what I expected
PUBLICADO POR:
Janet W.
octubre 16, 2017
I was so looking forward to using this product . . . . to say the least it was a disaster! The whole process was messy, time consuming, stunk, and the results were not at all what I was hoping they would be. My hair was intended to be a dark golden blonde. I now have the color of dirty river water. It made a total mess of my long hair to the point where I've had to literally soak my head in conditioners and masks to help overcome the dryness. I've never had this many issues with coloring my hair before; never had to deal with the aftermath of expensive conditioners either.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Janet- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Lauren P.
octubre 16, 2017
Color washed right out
PUBLICADO POR:
Lauren P.
octubre 16, 2017
The color would have been correct for what I ordered. However, the color washed right out. The roots, since they were darker than the ends, stayed a bit longer. Did not last 10 washes.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lauren - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Michelle B.
octubre 16, 2017
TERRIBLE EXPERIENCE
PUBLICADO POR:
Michelle B.
octubre 16, 2017
I'm extremely disappointed with how this turned out!! Immediately when I received the box, I opened it only to find out that one of the bottles had leaked out into the plastic container. I still decided to move forward, which was a huge mistake. I was looking forward to this since I'm a professional and can't stand the amount of time it takes going to the salon, let alone the cost.
I asked for an ashy blonde color, my roots ended up bright orange and the remainder of my hair turned a blonde / green color - my ends were green!! I ended up having to go into the salon and sitting there for 3 hours. $300 later, they were able to somewhat fix it. It was a terrible experience, I'm extremely dissatisfied.
Michelle Becker
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Michelle- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
.
octubre 15, 2017
They couldn't match color & killed hair
PUBLICADO POR:
.
octubre 15, 2017
I went in to get color matched, yet they chose a color that resulted in a lot lighter band to cover the new growth. So failed to deliver for what I went in for. And I now have to pay extra for a professional to fix that next time I go to a salon. Also the formula is very strong, my hair was healthy and silky when I walked in, now it's like dry hay. Never putting this stuff on my hair again. Wouldn't recommend.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Laura- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Amber J.
octubre 15, 2017
disspointed, totally.
PUBLICADO POR:
Amber J.
octubre 15, 2017
Fast shipping. Nice packaging. Color looked great for one day. i skipped washing my hair alot and used sulfate free shampoo and conditioner when i did.. still each shower had purple water,very messy. and the color faded faster than a box at home dye (which would have been cheaper). also, then shampoo and conditoner given to me in the package from e-salon wasnt very good at all.
Thanks anyways.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Amber- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Suzanne K.
octubre 15, 2017
Not Real Happy
PUBLICADO POR:
Suzanne K.
octubre 15, 2017
You've adjusted my color a couple of times, but it's still not what I want. It's real greyish blonde now. I'm going to cancel because it's too expensive to not be getting the color I need. Thanks anyway!
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Suzanne - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see one of our associates was able to get in touch with you, per our Satisfaction Guarantee.
PUBLICADO POR:
Brenda W.
octubre 14, 2017
Not Happy
PUBLICADO POR:
Brenda W.
octubre 14, 2017
I changed my review cause this time I ask for purple dye and I got no purple at least the first time I did it I got a hint of purple ! Will not order again , do love the shampoo and conditioner tho would do 0 stars for this if I could
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Dear Brenda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Naomi L.
octubre 14, 2017
hoping for a little more
PUBLICADO POR:
Naomi L.
octubre 14, 2017
the coverage of the gray is problematic and the shine is lacking on the black color
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Naomi - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Patricia M.
octubre 14, 2017
second time having it come out and this was worse
PUBLICADO POR:
Patricia M.
octubre 14, 2017
It was too dark and too flat. It made me look washed out. Honestly, this is the second time the color has been shipped and I was my hair EVERY 3 days. Color was dull looking and washed out after a month... do the math, it should have lasted much longer than that especially when I was it every 3 days using a color safe shampoo and cond that is sulfate free. I'm not happy at all. Your color formula dries out my hair!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Patricia- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
B B.
octubre 14, 2017
Unhappy
PUBLICADO POR:
B B.
octubre 14, 2017
Used the soft black last night and followed instructions to the tee. I can still see a few grays and my previous hair color is still noticeable through out. Not impressed and a little frustrated because I want the black to be even thoughout but I don't want to add more chemical to it and potentially cause more damage.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
B- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Stephanie S.
octubre 14, 2017
Destroyed my hair
PUBLICADO POR:
Stephanie S.
octubre 14, 2017
I'm not sure why, but the products destroyed my hair.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Stephanie - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say.
PUBLICADO POR:
Alexis T.
octubre 14, 2017
To dark
PUBLICADO POR:
Alexis T.
octubre 14, 2017
Very dark
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Alexis - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Anne R.
octubre 14, 2017
Love the color
PUBLICADO POR:
Anne R.
octubre 14, 2017
But it only covers my greys for 2 weeks
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Anne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Nicole L.
octubre 14, 2017
First time
PUBLICADO POR:
Nicole L.
octubre 14, 2017
Color was almost flat looking and previous highlights are starting to come through after 5 weeks.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nicole - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Susan D.
octubre 13, 2017
Harsh
PUBLICADO POR:
Susan D.
octubre 13, 2017
I realized after using this product for the past several months that it is breaking my hair.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Susan - We’re sorry that you were unsatisfied with our product and that it left your hair feeling dry. Since you were unhappy with your results, we've sent a follow up email with more information. We look forward to delivering the right results for you.
PUBLICADO POR:
Karina B.
octubre 13, 2017
Bottle for Color
PUBLICADO POR:
Karina B.
octubre 13, 2017
While I love your product, I was surprised by the new packaging. I dig the new box for the gloves, but find it unnecessary. It seems that your packaging cost would increase. Also, the color bottle's opening is much wider than the developer's bottle opening. This made pouring the color into the developer more challenging with more likely of a chance to spill some thus messing with the developer to color ratio. I'm still going to be a loyal customer, but the wider mouth on the color bottle is off-putting. As a suggestion, choose a bottle for the color with a smaller opening.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Tiffany- We’re sorry your recent order didn’t provide the coverage/ longevity you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage/ longevity you’re looking for. We will be sending your more information shortly!
PUBLICADO POR:
Maureen S.
octubre 12, 2017
Not sure yet...
PUBLICADO POR:
Maureen S.
octubre 12, 2017
Just notified today that my 2nd hair color shipment has been sent to the shipping carrier. Problem is that I used this product to color my hair for the very first time just 10 days ago - which means that "the jury is still out" as to how my color is holding up, whether or not I wish to make a color change, or if I even plan to continue using the product!
I do not appreciate not being given an opportunity to make changes. Even now, when I try to make online changes re: the next delivery date, I am unable to do so. Hmmm...
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Maureen - We're sorry to hear that you were disappointed by your experience, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Judith M.
octubre 12, 2017
didn't suit me
PUBLICADO POR:
Judith M.
octubre 12, 2017
I did speak to you about the product it wasn't suitable I had itchy irrit able skin for days also I didn't realise it was going to cost so much I am a pensioner so you said you wouldnt send any more and then I get an email today saying it's time for your colour I move house in a couple of days so I wouldn't get it anyway please don't send anymore
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Judith- Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Also, we’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kristy N.
octubre 12, 2017
Doesn't cover all the grays
PUBLICADO POR:
Kristy N.
octubre 12, 2017
My grays look pink instead of dark blond with copper
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Kristy - We’re sorry about your experience. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Debra L.
octubre 12, 2017
Very wrong color !
PUBLICADO POR:
Debra L.
octubre 12, 2017
The color was way to dark for me and turned brassy after washing ..... I won't use this product again...... Nice packaging though...
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Debra- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Jennifer H.
octubre 11, 2017
I feel like the color product is great and I love the auto-ship
PUBLICADO POR:
Jennifer H.
octubre 11, 2017
I do love the product and the savings in doing it myself!! However, I do feel like the color selection for me is darker than I would like. It is easy to apply, the instructions are a little confusing. Might suggest splitting up the sections on all over color vs. touch up.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Jennifer- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. Look out for our follow up email!
PUBLICADO POR:
Kay F.
octubre 11, 2017
Turned my hair into black straw
PUBLICADO POR:
Kay F.
octubre 11, 2017
Like the coverage and pigments are better quality than boxed color. My shade is off - the dark golden brown turned my hair black. Very drying, more conditioner would help.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Kay - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Kendyll K.
octubre 11, 2017
So sticky
PUBLICADO POR:
Kendyll K.
octubre 11, 2017
I have dyed my hair for almost 15 years using box hair dye from the drug store and my hair has NEVER felt this way. My hair is really really sticky and stringy and so tangled i ripped out half my hair trying to brush it. Im am so unhappy with this product and am very disapointed with the results.
Very unsatisfied and cried due to the terrible texture of what was once beautiful blonde hair.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Kendyll- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Angela S.
octubre 10, 2017
Not so happy about shipping
PUBLICADO POR:
Angela S.
octubre 10, 2017
I ordered my color on Friday, my husband paid extra for it to be delivered in 2 days. Its now Sunday and im just now getting confirmation that the order has been placed and may not arrive till Friday.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Angela - We are sorry to hear your shipment took longer than usual to ship. We've sent you an email with more information, per our Satisfaction Guarantee.
PUBLICADO POR:
Barbara L.
octubre 10, 2017
Too dark
PUBLICADO POR:
Barbara L.
octubre 10, 2017
The color came out much darker than I was anticipating. I stated I wanted a light golden brown. Something that would blend well with my highlights. When I applied this color to my hair, it covered over most of my blond highlights and darkened my hair much darker than I had wanted.
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PUBLICADO POR:
Lori S.
octubre 10, 2017
Color
PUBLICADO POR:
Lori S.
octubre 10, 2017
Still to dark. The highlights did not turn out the way to color was stated and I kept it in the amount of time that it said. I am gonna give my hair a break from this product for awhile.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Lori - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Hila P.
octubre 10, 2017
Poor customer service
PUBLICADO POR:
Hila P.
octubre 10, 2017
I updated my needs then sent another request to stop an upcoming shipment but got zero confirmation or response
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Hila - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your account, one of our associates has already reached out to you. Please check your email for more information. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Teresa B.
octubre 9, 2017
Custom Hair Color
PUBLICADO POR:
Teresa B.
octubre 9, 2017
I was not happy at all. Only after two washings my color turned very dull. Did not cover my grays very well. I bought the touch up spray for my gray roots. A total waste of money. I should have sent my product back for a refund. I went back to my hair dresser.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Teresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Johanna M.
octubre 9, 2017
I think I’ll stick with the salon
PUBLICADO POR:
Johanna M.
octubre 9, 2017
It was sub par hair coloring. I have blond hair it usually holds color well. I wouldn’t pay the full price for the color I received but at a discount it made it a little better. I think I’ll just pay the extra and get it done at the salon. At least the color will last more than a few days that way
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Johanna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Christie B.
octubre 9, 2017
Loved the coloring
PUBLICADO POR:
Christie B.
octubre 9, 2017
I bought this hair coloring in hopes to cover my grey hair. The coloring I had been using was from L'Oréal and within a month it was already fading. I have a difficult time trying to find anything to stay on the grey more than a month. This stayed on my hair about the same length of time. I was really hoping that it would stay longer, but it didn't.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Christie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Angela C.
octubre 9, 2017
hair color
PUBLICADO POR:
Angela C.
octubre 9, 2017
makes my hair to dry very brassy. need to ADD OILS TO HAIR COLOR, LOOSING HAIR EASILY BREAKS ENDS
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Angela - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Kayla R.
octubre 9, 2017
Faded out ends
PUBLICADO POR:
Kayla R.
octubre 9, 2017
By following the directions the overall color of my hair varied as you went from root to ends. Looked like a bad biolage color. If I did all over not just the roots then it would be a different color on the roots than the rest.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Kayla - We’re sorry that your hair color came out uneven. We’d love to remedy this and have sent you an email with more information. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
PUBLICADO POR:
debora M.
octubre 8, 2017
The ammonia will kill you!
PUBLICADO POR:
debora M.
octubre 8, 2017
I was shocked at the amount of ammonia fumes this hair coloring produced. I will go back to my natural ecofriendly hari coloring that I buy at SaveMart for $15 a box.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Debora- Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cheryl S.
octubre 8, 2017
Roots came out almost white, rest stayed normal color.
PUBLICADO POR:
Cheryl S.
octubre 8, 2017
I was hoping this was the answer to my hair problems. In my case it wasn't. 1 minute on rest of the hair left it pretty much the color I started out with but the roots were almost or close to white, it didn't blend.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Cheryl - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Amanda H.
octubre 8, 2017
Terrible Product
PUBLICADO POR:
Amanda H.
octubre 8, 2017
The color came out very different than it was supposed to be. It was a flat ugly color. It took me forever to wash out of my hair. It felt sticky and grosse for several days. It also didn't cover my grays at all. To make matters worse I just got charged again and received it again. I don't remember signing up for them to send it automatically every couple of months. Do not waste your money. This is s terrible product. Drug store hair dye is cheaper and better.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Amanda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have sent you more an email with more information, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Maegan A.
octubre 8, 2017
A bit too red
PUBLICADO POR:
Maegan A.
octubre 8, 2017
It's consistent with the last color I used, which is fantastic, but I'm still left with more red than purple tones. My hunt for the perfect violet-brown continues.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Maegan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Marti T.
octubre 7, 2017
Horrible Results
PUBLICADO POR:
Marti T.
octubre 7, 2017
I am very unhappy with the results of my most recent color. The root color has always been too dark, but every time I tried to get it lighter, it just turned orange. I was going to try to just stick with the dark root color and do highlights every time I did my roots, but that isn't going to work either. The highlights turned the dark hair orange. It looks awful and now I'm going to have to go to the salon to get it fixed. This has not saved me any money at all and now I'll have to go back to getting it done at the salon. :(
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Marti - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and will reach out to you shortly. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Jessica V.
octubre 7, 2017
Wanted blonde got blah
PUBLICADO POR:
Jessica V.
octubre 7, 2017
I started with light brown undyed hair and chose to go to medium beige blonde. I included a photo of my hair and wrote a note to the colorist. In the note I stated that even with ash colors, my hair will go golden thinking adjustments would be made. The finished product is a bland and boring dark golden blonde. Not at all what I wanted.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Jessica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, reached out to you to see how we can better assist you. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Michele D.
octubre 6, 2017
Not the color I was going for
PUBLICADO POR:
Michele D.
octubre 6, 2017
I was super excited to try out this hair dye and my hair turned out way darker than what I was expecting and hoping for. I followed the instructions and was looking for a brighter copper color and ended up with dark brown with a red undertone. After explaining to the color expert that I did not get the color I was expecting, she told me my hair is now too dark to lighten (which is why I was upset in the first place). Currently waiting to hear if there’s anything they can do for me. If not, I’m done with this online service.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Michele - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Virginia C.
octubre 6, 2017
grey coverage
PUBLICADO POR:
Virginia C.
octubre 6, 2017
It does not seem to cover the grey as I had hoped
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Virginia - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and will be adjusting your formula to better cover your grey hairs. Look for your follow up email for more information.
PUBLICADO POR:
Heidi C.
octubre 6, 2017
Having trouble getting the color i want
PUBLICADO POR:
Heidi C.
octubre 6, 2017
I have been getting mg hairs professionally colored until i started esalon. I want my hair a little redder, had them change the color the past 2 months . I know red odd the hardest color to achieve, espevially with my naturally dark with grey hair. Just don't know how to get it redder...
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Heidi - We’re sorry that your recent formulation has not turned out as red as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Dorothy B.
octubre 6, 2017
Faded to quickly
PUBLICADO POR:
Dorothy B.
octubre 6, 2017
After 10 days color faded and copper tones came out
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Dorothy- We apologize for the disappointing experience with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Jessica L.
octubre 6, 2017
Not what I asked for
PUBLICADO POR:
Jessica L.
octubre 6, 2017
I asked for a brighter red because I liked the color I got last time, but it faded quickly to a copper - which was pretty, but I wanted something more vibrant with the red. And I used this, and my hair is a dark brown. I am really unhappy seeing as this is the EXACT OPPOSITE of what I asked for. I would have been better off not putting in a request. My friend recommended this website to me and has beautiful hair so I'm not sure where I went wrong. Why did a "brighter color" turn dark with only red undertones barely noticeable in direct sunlight?
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Jessica - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to reformulate your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Sheri K.
octubre 5, 2017
Personal Stylist did not listen well
PUBLICADO POR:
Sheri K.
octubre 5, 2017
I originally worked with a stylist, and the first round of coloring was way too dark. There were two different colors, one for the roots and one for the ends, and they were different colors and did not blend at all. So I asked for more auburn red in the mix, so the color would be lighter, and the same color for both ends and roots. Instead, they sent me two different colors again, and the root color was still way too dark and I can't wait for it to wash out. The dark color is too stark against my skin tone, and I hate it. I feel that the stylist just did what they wanted and didn't really listen to me. Actually, if I had a box of the color I purchase over the counter, I would have used that instead, but since I already had this color from Esalon, I thought I would give it one more change. I am sorry I did.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Sheri - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Suzanna R.
octubre 5, 2017
Will try one more time
PUBLICADO POR:
Suzanna R.
octubre 5, 2017
Good coverage of the grey. But no shine to it
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Suzanna - We’re sorry that your hair is missing shine. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for shine. If your colorist has any questions, they will contact you. Thank you for your review.
PUBLICADO POR:
DIANA P.
octubre 5, 2017
To Dark for me
PUBLICADO POR:
DIANA P.
octubre 5, 2017
I thought the color would be brighter but, I didn't like how dark it was.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Diana- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
andrea A.
octubre 5, 2017
Not enough "color" in the mix.
PUBLICADO POR:
andrea A.
octubre 5, 2017
Liked how my hair felt, but it was too Brown for me.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Andrea - We’re sorry that you were unhappy with your color results. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
clare R.
octubre 5, 2017
ick
PUBLICADO POR:
clare R.
octubre 5, 2017
I followed all instructions and dyed my hair on Wednesday morning. It is now Thursday afternoon and after washing my hair 5 times already, my entire head is coated in what appears to be some sort of greasy film that will not wash out. I am beyond frustrated and pissed off. I have literally scrubbed my head 5x. I guess I'll keep scrubbing and hope for the best. Will not use this service again.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Clare - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have sent you a follow up email, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Elizabeth S.
octubre 5, 2017
Good coverage, wrong color 😐
PUBLICADO POR:
Elizabeth S.
octubre 5, 2017
This is the second time that I receive a darker tone than I expected.
Not ok.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Elizabeth- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Megan O.
octubre 5, 2017
Never again
PUBLICADO POR:
Megan O.
octubre 5, 2017
When I placed my order, I specifically said I wanted to cover my greys, and said I did NOT want my hair to be orangie. The color was supposed to be dark blond.. nope.. I now have orangie, rusty color hair even after a photo we supplied as, requested.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Megan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
.
octubre 4, 2017
Dull looking hair
PUBLICADO POR:
.
octubre 4, 2017
I was very disappointed this month with my color and then I realized that my colorist was changed without letting me know. I was very happy with Vanessa and I finally had a color I loved. A colorist is like a scientist and trust is of the utmost when it comes to blonde color.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Robin - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
wanda M.
octubre 4, 2017
Too dark I wanted 2 shades lighter than the last one
PUBLICADO POR:
wanda M.
octubre 4, 2017
Too dark.... I wanted 2 shades lighter than the last one...I even wrote to you before the one I received was shipped
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Wanda- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Edna R.
octubre 4, 2017
Impressive at first....then, not so much
PUBLICADO POR:
Edna R.
octubre 4, 2017
With the first kit, The color came out nice and lasted for a good while before my persistent grays started showing.
But the kit that came after the initial one, sad to say was not impressive at all....my grays were out in 2 washes.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Edina- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. We will send you more information in an email shortly.
PUBLICADO POR:
Nancy M.
octubre 4, 2017
Second try to regulate intensity of color
PUBLICADO POR:
Nancy M.
octubre 4, 2017
I gave you a second chance to improve this color and it is still too dark and leaves my hair extremely dry. Therefore, please discontinue permanently my membership in eSalon.com immediately. Do not send me or charge me for any further products.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Nancy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Ashlee I.
octubre 4, 2017
Demi color
PUBLICADO POR:
Ashlee I.
octubre 4, 2017
Faded after 3 washes. Going to try the permanent colouring.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Ashlee - We're truly sorry that our Demi Color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mary R.
octubre 4, 2017
Color shade
PUBLICADO POR:
Mary R.
octubre 4, 2017
Hair color darker than anticipated
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Mary - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we will reformulate a color that will provide your desired results. Please check your email for more information. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
sarah D.
octubre 3, 2017
Hair colour
PUBLICADO POR:
sarah D.
octubre 3, 2017
I wanted natural looking light brown hair i ended up with almost black hair. Too expensive & worse than cheap supermarket dye i will not being buying again!
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Sarah- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Rebekah
octubre 3, 2017
uneven results
PUBLICADO POR:
Rebekah
octubre 3, 2017
I was really excited when I received my color. The packaging and step by step instructions are great. You get two bottles of color: one for you roots and one for your ends. I asked for an eggplant color that was more on the purple side of the spectrum than red. Unfortunately my color came out a bit uneven. My roots came out lighter than my ends and are showing more red than purple. I'm actually ok with this color because it is giving me some multidimensional highlights. However, my ends look very flat and dark. I'm seeing very little purple. I'm hoping that after several shampoos it will lighten up a bit, but today and for the foreseeable future, I'm wearing my hair in a pony tail.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Rebekah - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Kate B.
octubre 3, 2017
Nice Colour Awful Feel
PUBLICADO POR:
Kate B.
octubre 3, 2017
I was so excited to try this new way to dye my hair customised just for me. First issue was that it took a while to get to me, but still came earlier than expected. All in all the colour is great but thats about where it ends. Nice subtle smell, easy process, but afterwords my hair feels absolutely awful, during washing it out and after it had dried. I made sure to try my best and wash it all out but even after drying my hair is so greasy all over and made the back of my head full of tangles. Cool idea but their formula needs a lot more work I think.. Much better results by going to sally's beauty. Would not recommend.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Kate- Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. Since you were unhappy with your results, we are sending you our Gaining Strength Color Care Repair Shampoo. This sulfate-free cleanser gently removes product buildup while helping to replenish weakened, stressed-out strands.We hope to continue helping you find hair perfection. Please look out for our follow-up email!
PUBLICADO POR:
Flora T.
octubre 3, 2017
Color complaint
PUBLICADO POR:
Flora T.
octubre 3, 2017
Sorry, but I have a complaint about this last order #6532991, Sept 8. I have been using your products for some time now and have been very happy except for this last order. The color just was not the same this time and even hair stylist noticed a difference. The mixture was a lighter shade this time. Don't know what happened but maybe it can be checked before next shipment sent. Thank you.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Flora - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make sure you receive the same great color you have been so happy with in the past.
PUBLICADO POR:
Shanna B.
octubre 2, 2017
Color is wrong
PUBLICADO POR:
Shanna B.
octubre 2, 2017
I loved the kit and the convenience of it all but I requested ash brown and my hair is so dark it looks black.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Shanna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kelley M.
octubre 2, 2017
Color not as expected
PUBLICADO POR:
Kelley M.
octubre 2, 2017
I chose the "medium pearl golden" which, on my computer screen, appeared to be a medium blonde with a cool, slightly pink tone to it. The result was more of a dark, coppery blonde, kind of an auburn. It's not bad but it's not what I was expecting. I requested to go lighter, but esalon informed me that "previously colored hair can't be lightened." So, it was fun, esalon, but no thanks.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Kelley- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Connie H.
octubre 1, 2017
Not my color
PUBLICADO POR:
Connie H.
octubre 1, 2017
My hair turns darker black. I'd love to have cooler color more of reddish.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Connie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Merle G.
octubre 1, 2017
Haircolor slightly off
PUBLICADO POR:
Merle G.
octubre 1, 2017
It was a little too deep and a little too red
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Merle- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Claudia W.
septiembre 30, 2017
Packaging was personalized at perfect!
PUBLICADO POR:
Claudia W.
septiembre 30, 2017
After two weeks of using this product my scalp has not stopped itching. No signs of bumps, but whatever was in this was apparently too strong for my scalp. I will not be purchasing this again unfortunately. I selected a reddish brown over my already processed black hair and the color was not as lifted as I had hoped , but some of the red tones did peek out somewhat.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Claudia- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Glynell K.
septiembre 30, 2017
Not Happy
PUBLICADO POR:
Glynell K.
septiembre 30, 2017
Very displeased with how difficult Esalon is having matching the color I'm able to create using in store purchased coloring. It has not been convenient at all for me as their advertisement leads the public to believe. After 4 months I still do not have the color that compliments my natural hair color.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Glynell - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
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