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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Donna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kathryn P.
julio 2, 2020
Tough on hair
PUBLICADO POR:
Kathryn P.
julio 2, 2020
Stuff smells like the stuff my mom used in the 90's. I was overwhelmed. Burn my hair and broke some off. I have a lot thinner hair now. Color was not the choice i picked. The stylist lightened it... which means it was made to be too light and now I look like strawberry short cake. Never again
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathryn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lillian G.
julio 2, 2020
It's not worth it
PUBLICADO POR:
Lillian G.
julio 2, 2020
Just not worth it. Roots appearing within 2 weeks. I'd like to cancel my membership.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Claire C.
julio 2, 2020
Hasn’t arrived
PUBLICADO POR:
Claire C.
julio 2, 2020
My order was shipped a month ago and still hasn’t arrived!
I’ve had to skip my auto shipment bc according to tracking, it hasn’t even made it past the border! Very disappointed.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Claire - We are so sorry you have not received your last eSalon order! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Theresa C.
julio 1, 2020
color set
PUBLICADO POR:
Theresa C.
julio 1, 2020
Not the colr I wanted
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Theresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jill W.
julio 1, 2020
Turned hair brassy
PUBLICADO POR:
Jill W.
julio 1, 2020
As much as I wanted to be, not a fan. Turned hair brassy and dry. Hoping it works for other people as the concept is great; just not for me.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.
PUBLICADO POR:
Jennifer R.
julio 1, 2020
Color Not Accurate
PUBLICADO POR:
Jennifer R.
julio 1, 2020
This is my second time using eSalon. The kit is high quality and has everything you need. My initial color was Dark Brown (Neutral) and it was pretty accurate and performed well although it faded quickly, but since I have pink ends I requested a reddish brown instead. The second box I received had Red Pearl added to the dark brown. I was excited to try it, but once I had applied the color and washed it out there was absolutely no reddish tone to it and anywhere I had white hairs (I'm over 50% white hair as my profile reflects), it was a super light brown. Definitely not the color I wanted. I'm not happy with this color and I'm probably going to request to go darker for adequate coverage even though I don't want very dark hair.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ilisa E.
julio 1, 2020
Sill have grey
PUBLICADO POR:
Ilisa E.
julio 1, 2020
Maybe I should leave the coloring on longer? I still had some grey. The Color is right.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ilisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Renee K.
julio 1, 2020
Just okay
PUBLICADO POR:
Renee K.
julio 1, 2020
Color washes out after 2-3 weeks
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Renee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa Z.
julio 1, 2020
Red! Why though
PUBLICADO POR:
Lisa Z.
julio 1, 2020
My hair is currently a nice brassy shade of orange/red....never wanted red, never asked for it. 3 colors later and they still can’t seem to get it right. I tried to give ample chance. I suppose you get what you pay for! Waiting on a professional to correct my now ugly, damaged hair.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Galina I.
julio 1, 2020
Not useful
PUBLICADO POR:
Galina I.
julio 1, 2020
This product arrived three weeks after I ordered and was no longer useful to me. Additionally, the product was not sufficient to color my hair, and against my will they placed me on auto ship which caused me to have to contact customer service and waste several hours of my time. Additionally I had to pay for shipping for items which I didn’t order.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Galina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Manu E.
julio 1, 2020
Für mein Haar ungeeignet
PUBLICADO POR:
Manu E.
julio 1, 2020
Obwohl ich mich genau an die Anleitung gehalten habe, hat mein Haar die Farbe überhaupt nicht angenommen.
Süß war, dass die Produkte personalisiert verschickt werden, aber wenn die Farbe nicht hält, nützt mir auch mein Name auf der Verpackung nichts.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Manuela E. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
J.R. S.
julio 1, 2020
I'm gonna need to adjust
PUBLICADO POR:
J.R. S.
julio 1, 2020
I wonder if something can be done to add potency (don't know the right word)--my greys are showing too quickly. When I get color touchups at the salon, they generally last about a month. eSalon lasted about 2.5 weeks. I do like the depth (also don't know if that's the right word)--color is not flat--it has different hues which is what I like.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
J.R - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie B.
julio 1, 2020
Supposed to be Ash Brown, Grays turn yellow, browns turn red
PUBLICADO POR:
Stephanie B.
julio 1, 2020
this color has been very disappointing. This is my 2nd attempt. My first attempt the color was prettier, but it just didn't cover my grays well. I'm 33 and I don't want to look so gray so I tried a reformulation and the gray hairs are yellow this time. The rest of my new growth has tons of red tones, which I hate
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
sellyna B.
julio 1, 2020
didn't cover my grays on top
PUBLICADO POR:
sellyna B.
julio 1, 2020
roots colored but rest of hair did not take the 2nd bottle for some reason. the bottle for the roots looked more purple than the other bottle. I found it messy seemed that the liquid wasn't as thick as other brands I have tried in the past.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sellyna - We’re truly sorry that our Customized Hair Color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chun Y.
julio 1, 2020
So bad 😫 I did not receive first product and they start changing my credit card
PUBLICADO POR:
Chun Y.
julio 1, 2020
Scam
Don't set up ur account
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Chun - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sharon W.
julio 1, 2020
Color is fading
PUBLICADO POR:
Sharon W.
julio 1, 2020
There had to have been a change in your formula. My color starts out really dark for a few days & then rapidly fades.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sharon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra B.
julio 1, 2020
Hair color to dark
PUBLICADO POR:
Sandra B.
julio 1, 2020
This is the third box of color I have received. I was thrilled with how my color turned out with shipment #2. Tonight I died my hair with my latest shipment and my hair is almost black. Way to dark. I am so disappointed and upset with how it looks. Any tips to help soften the color would be greatly appreciated.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Alicja K.
julio 1, 2020
Awfoul experience
PUBLICADO POR:
Alicja K.
julio 1, 2020
Am Not happy at all plus you charge me again widhout my permission BIG NO NO NO for this company!!!! Chiters
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Alicja K. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle K.
julio 1, 2020
Not worth ot
PUBLICADO POR:
Danielle K.
julio 1, 2020
My roots went back to gray within a week, not a good product
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Danielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Donna D.
junio 30, 2020
Not for me!
PUBLICADO POR:
Donna D.
junio 30, 2020
Despite trying to contact my estylist to say that I wasn’t happy with the colour I am yet to get a reply by email. I also sent a DM by Instagram and again no reply. I have cancelled my subscription to get an email to say my next colour is on the way. This concerns me as having worked in the customer service sector for nearly 20 years I know that communication is vital in providing good customer service.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Donna D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations and did not receive a prompt response from us. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lori C
junio 30, 2020
During COVID
PUBLICADO POR:
Lori C
junio 30, 2020
All bad at home a disaster.
Granted your site trying best. I asked for lighter but got darker. I asked for lighter. In the kit I got 3 gloves...? .
The actual kit ok..just the color.
My roots growing out lighter. No greys.
And then trying to charge me again. NO WAY
I talked with a colorist took pics of myself...asked for a shade lighter. A previous dye 4 months out not mine. I just wanted lighter like mine.
Ok, I could have stripped the previous color but, growing out a short bob no issue.
Got the shipment used as described. No change...actually darker. Texture the same.
I’m angry not only I disagree then you try to charge me 27
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Esther H.
junio 30, 2020
Schrecklicher Rotstich!
PUBLICADO POR:
Esther H.
junio 30, 2020
Die von eSalon gesendete Farbe (mittelblond) wurde nach Anweisung aufgetragen und verwendet. Das Ergebnis ist schrecklich und ganz und gar nicht zufriedenstellend. Der Rotstich hat sich noch intensiviert. Offensichtlich sind der Farbe zuviele Rotpigmente zugegeben worden. Auch ist eine 20 %ige (=> 12%) Wasserstoffperoxid-Lösung für meine feines Haar viel zu viel.
Dass es auch anders geht, sieht man an dem unteren Teil der Haare, die eine angenehme mittelblonde Farbe aufweisen und vom Friseur behandelt wurden.
Besonders schwerwiegend ist, dass dies das zweite mal in Folge ist, dass das Ergebnis so schlecht ausfällt. Dies sollte eine Verbesserung des ersten eSalon Versuches sein.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Esther H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Sherri G.
junio 30, 2020
Could be better
PUBLICADO POR:
Sherri G.
junio 30, 2020
It made my hair more red then brown
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sherri - We’re very sorry to hear that you were so disappointed with your Custom Color Kit -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Sameera M.
junio 30, 2020
Disappointing waste of Money
PUBLICADO POR:
Sameera M.
junio 30, 2020
Absolutely nothing like as advertise
Instead of doing my hair good brown turn them into my actual dark brown n even darken my actual colour
Waste of money
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sameera M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Holly S.
junio 30, 2020
Does not last
PUBLICADO POR:
Holly S.
junio 30, 2020
I was excited about the custom color. However, the gray was completely visible after two weeks. The color simply did not last!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathy E
junio 30, 2020
Doesn’t last
PUBLICADO POR:
Kathy E
junio 30, 2020
I am canceling my subscription with your company due to the fact that my color doesn’t last longer than 3 weeks and I don’t shampoo it everyday. I have used it 2x and have not been completely satisfied with it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen C.
junio 30, 2020
You lost my business over a brush
PUBLICADO POR:
Karen C.
junio 30, 2020
I didn't know that you had to keep the brush from the first order. When I called to inquire, esalon said they would be happy to send me one with my next order. Why not just send a brush today so I can color my hair this week? Okay color, but lousy customer service!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Candice K.
junio 30, 2020
Awful quality!
PUBLICADO POR:
Candice K.
junio 30, 2020
I am so not happy with your product. I have colored my own hair A LOT! Never have I had so many issues. I sent an email and was told I was probably doing it wrong. Nice! The colors are not bold and don't last! Don't waste your money.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Candice K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Devora T.
junio 30, 2020
Did not work well
PUBLICADO POR:
Devora T.
junio 30, 2020
When I called to cancel they tried to convince me that I would lose my discount. The color was very off and made my hair very orange and did not stay more than 2 weeks. Thanks for trying
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Devora- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lizette S.
junio 30, 2020
Disappointed
PUBLICADO POR:
Lizette S.
junio 30, 2020
Followed instructions and still roots are at least 2 shades lighter than the ends. After a week of applying the color they got even lighter. The ends are very dark.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lizette- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lauren V.
junio 30, 2020
Love the color at first
PUBLICADO POR:
Lauren V.
junio 30, 2020
The color was beautiful at first but after one wash it faded. It also didn’t cover my grays because my formula was switched to 15 vol. for no apparent reason.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lauren- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Toni-Marie J
junio 30, 2020
Failed to deliver
PUBLICADO POR:
Toni-Marie J
junio 30, 2020
Hi Esalon,
This pack was missing a few things; 1. The extra set of gloves (pack only came with 1 pair), 2. The shampoo and conditioner.
Normally there are no problems but either the pack or the packaging failed to provide me with a clear indication as to what I should expect with this shipment.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Toni-Marie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
MARGARET S
junio 30, 2020
Dye problem
PUBLICADO POR:
MARGARET S
junio 30, 2020
The top of my. Head is a bright red and the ends are red but not. Blasting red
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Margaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie B.
junio 30, 2020
Too dark on roots
PUBLICADO POR:
Jamie B.
junio 30, 2020
The picture did not display how dark the color would go on.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Debra F.
junio 30, 2020
i was very unhappy with the product, i never ordered roots only. too bright
PUBLICADO POR:
Debra F.
junio 30, 2020
I never ordered a second shipment and I will be returning it. no customer service to call or e mail
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Debra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cassie J.
junio 30, 2020
Faded quickly
PUBLICADO POR:
Cassie J.
junio 30, 2020
It was really hard on my hair and it faded quickly. I’m not a fan.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cassie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amber
junio 30, 2020
Colour too warm
PUBLICADO POR:
Amber
junio 30, 2020
Asked for a natural look, the colour which is more ashy. The final colour was too warm and did not complement my skin tone.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Amber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Shannon B.
junio 30, 2020
Somewhat Unspecactular
PUBLICADO POR:
Shannon B.
junio 30, 2020
I think e-salon is a great concept, and everything works, from the delivery (I like being able to choose the intervals), to the simple packaging and easy-to-follow instructions. Customer service is great as well. My first attempt was admittedly a bit clumsy, but I managed to get the job done. People who are sensitive to ammonia odours may want to take note that the smell of the developer is repulsive and overwhelming - do your mixing and application with a window open! The colour was in the right ball-park, but veered a bit too cool, so I requested an adjustment on my next order. Everything leading up to and including application has gone perfectly fine.
My main issue is what has happened to my hair since starting with the e-salon product. Initially the colour looked fine, but the texture of my hair went downhill pretty quickly. It became dry, fly-away, straw-like, and any bounce or body that I formerly had is completely gone. My hair simply hangs there now, regardless of what products I use (discontinuing the e-salon shampoo & conditioner helped improve things a bit). Another issue I have had is the way the colour changes as it fades. I wouldn't mind if it simply became less intense - that's normal. But instead the gold undertones in my shade slowly change to a very peculiar shade of brassy orange. Not having used other home colouring products, I have no frame of reference as to how this would compare to others, but I'm not blown away.
Colour is just so/so. Dismayed by my hair's texture.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Shannon B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
jillian B.
junio 29, 2020
Truly ghastly. My ashy shade emerged as brown with warm red highlights
PUBLICADO POR:
jillian B.
junio 29, 2020
How could a colour be so far from the described shade? I am fuming!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jillian B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laurence L.
junio 29, 2020
trop foncé
PUBLICADO POR:
Laurence L.
junio 29, 2020
la couleur n'est pas adaptée, trop foncé, demandé châtain foncé et reçu noir
j'ai testé et c'est trop foncé sur peau plutôt blanche qui devient écrevisse à la chaleur alors c'est un contraste qui ne convient pas
je demande plus clair cette prochaine commande, à voir.....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laurence L. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Jill S.
junio 29, 2020
Color had a slight red tint
PUBLICADO POR:
Jill S.
junio 29, 2020
Color had a slight red tint. Within two weeks my color turned a bright red. I even told my colorist that my hair pulls red to add ash color to neutralize the red in my hair. I did like the color the first week then my color just faded to bright red. I use professional shampoo and conditioner for color treated hair. So that wasn’t the problem.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ewelina R.
junio 29, 2020
Cancel purchase
PUBLICADO POR:
Ewelina R.
junio 29, 2020
Not happy with the colour at all.
Please cancel all other order for me. I dont want to continue the purchase.
Thanks
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ewelina R. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
lisa W.
junio 29, 2020
Great coverage
PUBLICADO POR:
lisa W.
junio 29, 2020
hi i loved the coverage but it wasn't a dark enough deep brown that I wanted.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Lisa W. - Thank you for your feedback. We are sorry that we didn't meet your expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marcy G.
junio 29, 2020
I greatly emphasized the need to avoid....
PUBLICADO POR:
Marcy G.
junio 29, 2020
This last color did exactly what I expressed I did not want.
The previous color was fine and then I requested to go lighter.
Well, that evidently was not do-able because as mentioned, I'm back to square one,
trying to get rid of the reddish/golden tones.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Marcy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn B.
junio 29, 2020
Color fading
PUBLICADO POR:
Dawn B.
junio 29, 2020
The color didn't cover all the grays. After application and my hair drying the grays around my ears was not covered. I paid close attention to this area since I know these grays are stubborn but the color didn't take.
Also it has been a week. I have avoided swimming pools, and only washed my hair twice since I dyed it and the color is fading at my roots, and it's not root growth.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Dawn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
JO B.
junio 29, 2020
Really unhappy
PUBLICADO POR:
JO B.
junio 29, 2020
The product arrived covered in dye fingerprints and was sticky as if it had been handled without gloves when formulated. Even the instructions had dye fingerprints all over. The dye bottles also did not fit in the poorly designed packaging so had been rolling about within the box.
Nonetheless I thought I'd ignore that issue and give it a try. I followed the directions exactly.
The product left my hair feeling like it was covered in sticky wax, I freaked out thinking it had melted my hair off. I had to wash 5 or 6 times and in the end resorted to fairy liquid to remove the greasy waxy texture, and even then it still felt sticky and nasty for weeks. Whenever I touched my hair I could feel stickyness, and it looked greasy at the roots and underneath even when freshly washed.
As for the colour, I was very upset. The root formula turned my roots bright ginger, and the main colour turned my blonde hair patchy dark auburn which was much darker and redder than the colour I selected. I wanted a copper blonde as per the photo but it looked nothing like that. The patchyness became worse after a few washes as some areas fade
I spent several weeks trying to repair the colour thank goodness I was in lockdown and nobody had to witness me looking so awful. My hair suffered a lot of damage in the process and it took several appointments to correct the colour by a professional. It still is not completely even and has lighter patches where the root colour had been applied, but I was told my hair cannot withstand any further dying at this point and I have to now leave it to recover.
I would not recommend this service, it ruined my previously butt length blonde hair and I had to cut most of it off because I couldn't cope with the tangling and matting and dryness it caused. Even with hair repair masks and leave in conditioner the texture is permanently damaged and I'm waiting for it to grow out healthy again which took me years to get it to this length and now I've lost most of it
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jo B. - We appreciate your feedback. We are so sorry to hear that your order arrived damaged and that we haven’t met your expectations. We would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alyson E.
junio 29, 2020
Con of a company
PUBLICADO POR:
Alyson E.
junio 29, 2020
I ordered one to try and you put me on a subscription, I told you I didn’t like the colour.. but continued to fraudulently take money out of my account.. you cant delete or contact anyone.. do not use this company
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
P S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that our color and our service did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
LISA S.
junio 29, 2020
Smell and color
PUBLICADO POR:
LISA S.
junio 29, 2020
I didn't get the color i requested n the smell took my breath
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ellen S.
junio 29, 2020
It's ok
PUBLICADO POR:
Ellen S.
junio 29, 2020
Although I liked the color, it didn't stay well on my grays and made my hair very dry even with using the conditioner.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Ellen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Robyne W.
junio 29, 2020
Halloween red
PUBLICADO POR:
Robyne W.
junio 29, 2020
I asked the stylist specifically for a red with no blue or purple undertones! My hair colour is ripe for Halloween! I’ll be wearing a baseball cap for the next month. 😡
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Robyne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Julie J.
junio 29, 2020
Appauling
PUBLICADO POR:
Julie J.
junio 29, 2020
Firstly, I choose my hair colour from the options and added a photograph.
The colour was darker than what I wanted !!!! Esalon said to use colorb4 to strip it back.(not good with extra dry curly hair). The next colour which I changed, still dark brown not copper. I changed it again third time unlucky. This had been changed but was a roots only refresher. Why would I put a copper colour on my roots when the rest was red/brown.
Rubbish they don't listen to the customer at all. Very expensive and not a colour I would buy again. £24 after initial 1st. I got £18 back but no £6 for p+p.!!! It was always late up to 2kg parcel is £3.10p half the price they charge. It was 48 hour postage but had to wait a week extra for it to be posted. So just £3.10 was a like for like better option Rip off.
A supermarket colour is equally better, and you get what it says on the box liberally think befor you join
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Julie J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lisa W.
junio 29, 2020
It's not bad
PUBLICADO POR:
Lisa W.
junio 29, 2020
The color was a good match for my roots. I didn't use the color on all of my hair. The product is pretty thin - nowhere near as thick as the color the salon uses. It also didn't last as long. I color my roots every 4 weeks - I barely made it 3 weeks with this. The towel they include does actually get the excess product off your skin. The shampoo and conditioner were good.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Roxane P.
junio 29, 2020
I don't love it, but I don't hate it either
PUBLICADO POR:
Roxane P.
junio 29, 2020
The kit is good and the colours well mixed, the roots colour blended seamlessly with the ends colour. My hair is healthy and shiny. However, their violet tone colour isn't the neutral tone shown on the website, it's a very warm, reddish cherry purple. It's not an ugly colour and it suits my neutral-tone skin and green eyes, but it isn't what I was looking for.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Roxane- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathy D.
junio 29, 2020
Not satisfied with outcome
PUBLICADO POR:
Kathy D.
junio 29, 2020
My hair is really dry after coloring; my edges did not take, my grays are standing out. I don't know what is needed to fix this. I want to upload a picture so my color care person can let me what adjust or conditioners needed to fix this.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
KELLIE C.
junio 29, 2020
Arrived damaged
PUBLICADO POR:
KELLIE C.
junio 29, 2020
Been trying for 2 days to contact esalon thru the support link but it wont let me send you the info. order #4354636 My order arrived damaged and unusable. The bottle of developer leaked out inside the box. What was left inside the bottle did not even go up to the writing on the bottle that show the size in ounces. I put 2 pics on my profile for you to review. This was VERY disappointing! I desperately needed to color my hair and ended up going to CVS on Saturday and buying a box of hair color after paying for this. I ordered it on June 24th and received it on June 27th, I even paid the extra $5.00 for the fast processing and shipping. Please let me know what can be done to remedy this situation.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kellie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bettina B.
junio 29, 2020
Farbe ist toll, aber..
PUBLICADO POR:
Bettina B.
junio 29, 2020
Farbe ist toll, aber sie hält nicht.. ich hab mich exakt an alles gehalten. Zwei Wochen später scheinen die grauen Haare wieder durch. Sehr sehr schade.. hätte gern nachbestellt...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Bettina B. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Yasmine Q.
junio 29, 2020
Not happy
PUBLICADO POR:
Yasmine Q.
junio 29, 2020
This time color didnt stay as long
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Yasmine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amy F.
junio 29, 2020
Bad experience
PUBLICADO POR:
Amy F.
junio 29, 2020
I read the instructions carefully before coloring my hair and followed them exactly. The product and process were very messy and my hair color barely changed at all. Plus, at one point in process, the instructions say to use a fresh pair of gloves but only one pair was included in the kit. Will not use this product again.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Christina E.
junio 29, 2020
Did not cover
PUBLICADO POR:
Christina E.
junio 29, 2020
This go around it didn't cover my grey nor did it hardly cover my roots. I'm very displeased
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
NOELLE C.
junio 29, 2020
Overall color
PUBLICADO POR:
NOELLE C.
junio 29, 2020
My color lasted less than 2 weeks. My gray came right back. Too much brown.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Noelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Patti M.
junio 29, 2020
Way too dark
PUBLICADO POR:
Patti M.
junio 29, 2020
This color was way too dark for me. In person it appeared black. I would like one shade lighter next time.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Patti- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Karen O.
junio 29, 2020
Cancel
PUBLICADO POR:
Karen O.
junio 29, 2020
How many times do I need to cancel this product? I am reporting you to the BBB and to my bank for unauthorized payment.
Jun 19, 2020, 11:11 PM PDT
To whom it may concern,
Apparently you are having difficulty reading my message. Here it is again.
Confirmed?
I received notification that you charged my pay pal account for hair color. I do not want this product on auto shipment. I only made a one time purchase.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Karen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly M.
junio 29, 2020
Not what I hoped
PUBLICADO POR:
Kelly M.
junio 29, 2020
My hair was golden copper and I wanted to add more gold to it. This came out brown.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kelly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle G.
junio 29, 2020
Pretty but smelly
PUBLICADO POR:
Michelle G.
junio 29, 2020
Color turned out nice, application was fairly easy, but the smell was almost unbearable. The color rinse with the remaining color made my sinuses burn badly.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - Thank you for your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
.
junio 29, 2020
Shipping
PUBLICADO POR:
.
junio 29, 2020
Ridiculous. Autoship doesn’t help. It takes basically three weeks to receive anything. Switching to another company. Also, way too much single use plastic. Flood the oceans with your unnecessary packaging for generations and generations and generations to come.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
rita C.
junio 29, 2020
hair dye
PUBLICADO POR:
rita C.
junio 29, 2020
after i washed the hair dye off, my hair color did not change at all!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Rita- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Olivia H.
junio 28, 2020
Awful.
PUBLICADO POR:
Olivia H.
junio 28, 2020
This turned my hair bright orange in my root and did absolutely nothing to ends. They look the same. It smelled awful and my hair feels so dry and damaged. I would not use again. The color formulation sounded right and had no orange or copper in it but it turned my hair bright copper orange. I hate it and am currently redoing it to my cool toned red ruby color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Olivia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amanda C.
junio 28, 2020
Not what I asked for
PUBLICADO POR:
Amanda C.
junio 28, 2020
I asked for gentle highlights for my blonde hair.
Got sent a block colour that I won’t use.
I had three email exchanges which I asked about highlights vs dye and was ignored and just sent my kit.
Also invested in the tools to do it properly and obviously now a waste of money as won’t use a dye that isn’t what I asked for.
Formulaic service that doesn’t tailor to what you ask for which isnt how this was advertised.
V disappointing
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Amanda C. - We appreciate your feedback and apologize for the confusion. You will be contacted by one of our Color Experts shortly. Thank you for your patience.
PUBLICADO POR:
Tanya R.
junio 28, 2020
Gentle but only effective on grays
PUBLICADO POR:
Tanya R.
junio 28, 2020
My purple color was a disappointment as if came out copper!!! It was also extremely subtle. But my hair felt soft and not damaged.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tanya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Vanaja R.
junio 28, 2020
Different color
PUBLICADO POR:
Vanaja R.
junio 28, 2020
I would like you to match my pictures, but I cannot send you. the adjust color since the send button is not lit up.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Vanaja - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
AMNEH A.
junio 28, 2020
Did not change hair color
PUBLICADO POR:
AMNEH A.
junio 28, 2020
Unfortunately it barely showed any change! I was hoping for a beautiful vibrant violet color with a red undertone like I used to get with the boxed hair coloring system I used to use.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Amneh - We’re very sorry to hear that you were so disappointed with your Custom Color-- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Barbara W.
junio 28, 2020
didn't work for me
PUBLICADO POR:
Barbara W.
junio 28, 2020
Color was too blonde. Not even close to my color.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sheri B.
junio 28, 2020
I canceled
PUBLICADO POR:
Sheri B.
junio 28, 2020
Made my hair super dry
Not good grey coverage they recommend leaving in longer 45 minutes
I feel same as box colors
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sherri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Iryat
junio 28, 2020
...
PUBLICADO POR:
Iryat
junio 28, 2020
2nd wash and did not cover as much as expected.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Iryat - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Xenia R.
junio 28, 2020
Expected Better Product
PUBLICADO POR:
Xenia R.
junio 28, 2020
I specifically said I wanted to cover gray hair, but this hair color did not do that. Also sent a picture, so the colorist could guide herself and the color I received made my hair color darker. I followed the instructions, just went over 1 minute of what is instructed. I'm dissapointed, not sure if I will reorder. One good thing is that the color doesn't dry your hair, had high hopes, but it didn't work as I expected!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Xenia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jayme G.
junio 28, 2020
Not satisfied!
PUBLICADO POR:
Jayme G.
junio 28, 2020
Not satisfied at all. The color made my hair brassy with an orange tint.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jayme - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle M.
junio 28, 2020
2 different colors
PUBLICADO POR:
Michelle M.
junio 28, 2020
Roots are lighter than the rest of my hair. The same thing happened with my previous order. I informed the colorist prior to the new hair color being sent. I’m not sure why the formula is made lighter on the roots and darker on the ends when new hair growth takes hair color easier and stronger than your ends. Thanks but I’ll be going back to box dye for now.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
DiDi
junio 27, 2020
Colour Kit
PUBLICADO POR:
DiDi
junio 27, 2020
Great service, I loved the individuality of it all, but the colour you arranged for me was horrible. It was the worst colour I've ever had my hair. I had to dye over it with a dark brown a couple days later. It's a shame, because I really liked the idea of it. Maybe I'd use you again, but this time I'll pick the shade myself.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
DiDi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Katrina M.
junio 27, 2020
DID NOT LIKE THE COLOR AT ALL
PUBLICADO POR:
Katrina M.
junio 27, 2020
too magnetta I was looking for a bright red blonde
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Katrina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nikita S.
junio 27, 2020
So many chemicals- it literally smokes! Ruined my hair
PUBLICADO POR:
Nikita S.
junio 27, 2020
My headline says it all- so, so unhappy. My hair has been totally ruined to the point where my hair end have become like hay!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Nikita - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nicola P.
junio 27, 2020
Initially very pleased
PUBLICADO POR:
Nicola P.
junio 27, 2020
Was initially very pleased with the colour and covering. However after only 2 weeks my grey was showing through and not from regrowth. It had been applied correctly and i used their colour shampoo and conditioner. I have sent an email asking if my colour can be adjusted and they said yes. Hopefully the next one will do a better job of covering the grey until my next dye is due.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Nicola - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Silke A.
junio 27, 2020
Roots too light
PUBLICADO POR:
Silke A.
junio 27, 2020
I need a darker color for the roots
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Silke - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Vicky R.
junio 27, 2020
My Medium-dark Blonde roots turned a bright orange color.
PUBLICADO POR:
Vicky R.
junio 27, 2020
I haven't colored my hair in a year (which was done by a professional colorist at professional salon and matched my natural hair color previously). I used your product and my hair turned a bright orange tint at the root nonetheless... I won't be using your product.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Vicky - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judit S.
junio 27, 2020
Professionaly presented
PUBLICADO POR:
Judit S.
junio 27, 2020
However... The ammount of one set wasn’t enough to cover all my hair (luckily I had 2). The colour is quite nice, but not close to what I wanted/expected.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Judit - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mustafa Faruk �.
junio 27, 2020
Die gewünschte farbe kam nicht zu stande
PUBLICADO POR:
Mustafa Faruk �.
junio 27, 2020
Ich hatte mir die auch bestellt. Die gewünschte farbe kam nicht zu stande. Es hat übelst nach Ammoniak gestunken. Die Haare wurden stumpf und total strohig. Nach vielem auswaschen der Haare, war der Geruch immer noch in den Haaren... Kopfschmerzen hatte ich ständig.... Mein Arzt wusste am ende auch nicht wovon die stammten... bis ich am ende meine haare nochmal mit was anderem gefärbt hatte, war komischer weise die kopfschmerzen weg.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Mustafa F. - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Lisa C.
junio 27, 2020
Not worth it
PUBLICADO POR:
Lisa C.
junio 27, 2020
The one box I used was too light And did not cover all of my gray.
The second box, I did not know I was getting, will be thrown out. Plus it took me a while to figure out how to cancel the monthly subscription I was not aware I signed up for.
My hair salon is back open. Thank Goodness!!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lisa - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amanda T.
junio 27, 2020
DO NOT USE
PUBLICADO POR:
Amanda T.
junio 27, 2020
I got this product to dye my hair my natural color and cover some grays as well as even out some old box color. This stuff, the ammonia first of all IS HARSH. It’s a day later I’ve washed my hair 3 times since coloring and it’s still SO STRONG. Additionally, I ordered dark brown. My hair is PITCH BLACK and I didn’t even leave it in for the full 30 min. Plus my hair feels like legit straw. Customer service is great but I will never use this product again nor do I recommend it. My hair was so healthy before this I’m so upset. And the ammonia is irritating so badly not only me but my boyfriend. DO NOT USE.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily K.
junio 27, 2020
Wrong color
PUBLICADO POR:
Emily K.
junio 27, 2020
Ordered a natural looking red and it turned out way too fake. Not what was pictured. The kit was also missing the shampoo and conditioner Giving 2 stars because I was impressed with the presentation the color and other materials came with.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Emily - Thank you for contacting us. Unfortunately, we are currently out of stock on the Classic eSalon Shampoo and Conditioner Packettes. At this time, we do not have an expected restock date for our Classic eSalon Shampoo and Conditioner Packettes, so in the meanwhile, we've included samples of a luxury brand called Alterna Caviar to use after coloring.Please let us know if there is anything else we can help you with!Thank you for contacting us.Unfortunately, we are currently out of stock on the Classic eSalon Shampoo and Conditioner Packettes. At this time, we do not have an expected restock date for our Classic eSalon Shampoo and Conditioner Packettes, so in the meanwhile, we've included samples of a luxury brand called Alterna Caviar to use after coloring.
Please let us know if there is anything else we can help you with!
PUBLICADO POR:
Marita G.
junio 26, 2020
Leider nicht passend
PUBLICADO POR:
Marita G.
junio 26, 2020
Leider war die Farbe auch nach Anpassung überhaupt nicht anders als vor der Anpassung.
Laut Angabe wurde die Rezeptur zwar geändert, gezeigt hat sich das an meinen Haaren nicht.
Ich hatte mir mehr versprochen. Deshalb gehe ich doch lieber wieder zum Friseur.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Marita G. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Gina C.
junio 26, 2020
NIce colour
PUBLICADO POR:
Gina C.
junio 26, 2020
Nice Color but just didn't Lighten my Roots enough to match my Ends , however Lovely product and definitely worth giving this company a try as I understand you cant get it right for everybody
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Gina C. - Thank you for your feedback. We’re so sorry to hear that you were unhappy with the results of your custom hair color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alison M.
junio 26, 2020
Good product bad custom Color
PUBLICADO POR:
Alison M.
junio 26, 2020
light brown ended up as darkest brown
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Alison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Beata T.
junio 26, 2020
Avis
PUBLICADO POR:
Beata T.
junio 26, 2020
Sur le racin vite parti se couler, l'odeur des produit pas bonne.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Beata T. - Merci de nous avoir contactés et pour vos commentaires. Nous sommes désolés d'apprendre que notre couleur n'ait pas répondu à vos attentes et que l'odeur vous ait dérangée. Nous allons vous contacter par email afin de trouver avec vous une solution pour que vous obteniez la meilleure couleur qui soit.
PUBLICADO POR:
Carri B.
junio 26, 2020
Shipped twice and never received.
PUBLICADO POR:
Carri B.
junio 26, 2020
Product was shipped twice and never received.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Erin G.
junio 26, 2020
never getting it right
PUBLICADO POR:
Erin G.
junio 26, 2020
they never give me the color i ask for - my requests are ignored
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Erin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberly M.
junio 26, 2020
Just ok
PUBLICADO POR:
Kimberly M.
junio 26, 2020
It seems darker than last time and once again more brown than red.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chrissy D.
junio 26, 2020
Okay
PUBLICADO POR:
Chrissy D.
junio 26, 2020
This product doesn’t cover grays like it says it should. I was using my hair dye from sallys. Only reason I tried this is because my sisters hair looked amazing. Not so good results on me.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Chrissy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rita R.
junio 26, 2020
Haarfarbe
PUBLICADO POR:
Rita R.
junio 26, 2020
Farbe ist nicht ganz so wie ich sie mir wünsche. Zu viel Gelbstich.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Rita R. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
That Brit
junio 26, 2020
Not as I expected
PUBLICADO POR:
That Brit
junio 26, 2020
I followed the instructions very carefully as I did not want any mistakes, however, once I had washed out the color after the 30 minute wait time I have pink hair at my roots ! I am so upset.
I usually go to a salon but with the COVID, I was desperate to do something with my hair, but using your product has shown me that I should have waited for m salon to reopen.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Wendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Izabela K.
junio 26, 2020
change color
PUBLICADO POR:
Izabela K.
junio 26, 2020
i need change color
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Izabela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best.
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Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
