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Shana- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sarah P.
June 14, 2017
Exact colour as my hair, not what I wanted at all.
POSTED BY:
Sarah P.
June 14, 2017
Whilst the condition and gloss looks professional, I really don't like this colour. It is too dark for my skin tone and makes me look sallow.
Sarah - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Tawna - We apologize that your hair color turned out too brassy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Maura A.
June 14, 2017
I am sure it will be fine when I get it!
POSTED BY:
Maura A.
June 14, 2017
I am still waiting to recieve my order...it was supposed to be here on or about June 10 and I am still waiting for it. What happened????? Who do I need to contact?
Maura A.- Were sorry you order was delayed. Upon looking at your account we have sent a complimentary replacement order. We appreciate you as an eSalon client.
POSTED BY:
Lenatha K.
June 14, 2017
Promised a purple tint. NO tink at all
POSTED BY:
Lenatha K.
June 14, 2017
I wanted at least a purple tint...and I even talked to color specialist to make sure that a purple tint was possible. So I want my brown hair changed to an ombre color. As bright and purple as you can on the top. I want the bottom to be a light purple. So I don't want any other dyes. I don't care if my hair gets damages. Call me to make sure when u have time. Thank ypu
Lenatha- We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon
POSTED BY:
Tawnya R.
June 13, 2017
Why won't it work on white hair?
POSTED BY:
Tawnya R.
June 13, 2017
The first time I tried e-salon it seemed to do a little better than what I was using. However, my white hairs started showing within about 2-3 weeks. The second time they showed through within 1 week. Are these white hairs just unable to be dyed? Must be, because even my old dye lasted longer than 2 washes. Yes I used e-salons shampoo and conditioner that is supposed to lock in hair color. Ya right, all it did was lock in the white hairs even more.
Tawnya- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
April D.
June 13, 2017
Wasn't impressed
POSTED BY:
April D.
June 13, 2017
It looks no different than a box dye from the store. The conditioner couldn't get through my curly hair! It was a tangled mess...
April - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Anna G.
June 13, 2017
Sad
POSTED BY:
Anna G.
June 13, 2017
Didn't cover my grays as I wanted. It was lighter then the rest of my hair.
Anna - We're sorry to hear your first color order didn't turn out as expected. We're happy to help! We've added a free order credit to your account and are sending you an email with more information.
POSTED BY:
Michelle C.
June 13, 2017
Gray galore
POSTED BY:
Michelle C.
June 13, 2017
The color was not a good match and it definitely did not cover my gray.
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Melinda B.
June 13, 2017
Color is not what I want.
POSTED BY:
Melinda B.
June 13, 2017
My order prior to the last one turned my hair WAY too Red. I did not use my last shipment due to that. Is there anything I can do to receive a credit for the unopened/unused last shipment?
Melinda - We're sorry to hear that you were disappointed by the results of your custom blended hair color. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase.
POSTED BY:
Valerie W.
June 13, 2017
My hair takes dye really well!
POSTED BY:
Valerie W.
June 13, 2017
I like the color a lot... after about two weeks. My hair takes dye really well, so it ends up darker than suggested. I would like to have it lighter, but they keep telling me they don't lift color. I'm not asking for that though.
Valerie- We’re sorry that your color turned out darker than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Selena B.
June 13, 2017
Not quite the same color...
POSTED BY:
Selena B.
June 13, 2017
It had too much red in it, for some reason. Also, my hair seems to need a lot of conditioner after coloring. The product seems to dry my hair out.
Selena- We’re sorry that you were unhappy with your color results and your hair felt drier than normal. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Consumer
June 12, 2017
Tried so many formulas
POSTED BY:
Consumer
June 12, 2017
I have been trying for almost 2 years to get the perfect formula, with grey coverage. My coverage is not even a a lot of grey. I was even recommended to try grey magic with this color and that didn't help. I use sulfate free shampoo for color and still withing a week the color is not sticking to the greys. So disappointment that I cannot find a resolution.
Consumer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist spoke with you regarding your needs and offered recommendations for adjusting the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Florian P.
June 12, 2017
Not impressed
POSTED BY:
Florian P.
June 12, 2017
My first hair color is suppose to have lasted for 6 wks and it didn't. I'm returning the rest of your shipping and you're refunding my money.
Florian- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Leann- We apologize that your color did not cover the gray as expected. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Jane P.
June 12, 2017
Med Brown Gold
POSTED BY:
Jane P.
June 12, 2017
It is darker than I expected for Med Brown and it wasn't really golden in home light, more auburn. It does look better outside, and my husband says it's fine, but it seems too dark to me. If I order again I'd go at least one shade lighter, this color doesn't have a lot of life to it when I look at it in the mirror. Outside I see some glow.
Jane- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Joanne M.
June 12, 2017
My color
POSTED BY:
Joanne M.
June 12, 2017
It left a very rough feeling and it didn't last long at all.
Joanne- Thank you for sharing your feedback with us. We apologize your recent order left your hair feeling rough and it faded too fast.Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Johanna D.
June 12, 2017
Used exactly as directed, didn't work.
POSTED BY:
Johanna D.
June 12, 2017
I used the product exactly as directed, taking my time to read the directions thoroughly, mixing the color correctly, separating my hair as indicated, etc. etc. I applied color and set my timer after I was done as per the instructions. Rinsed the color out using the provided shampoo and...damn! It simply didn't color my roots. All that prep and time, for no change! I've never had trouble with home hair color not working before -- even temporary color. Not sure if this product wasn't designed to cover greys at all? Anyway, I'm unlikely to order it again and will likely just go back to alternating between salon and box color.
Johanna- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Janet R.
June 12, 2017
Color made my head itch.
POSTED BY:
Janet R.
June 12, 2017
I have used this color for two years. My color was updated several times. For the last 3 times I used it, my scalp would itch and feel raw for at least a week. Had to stop using it. Too bad because I loved the color and the price.
Janet- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for recent color and reached out to you with more details.
POSTED BY:
Elsa K.
June 11, 2017
Hard to wash out
POSTED BY:
Elsa K.
June 11, 2017
This product is very hard to washout, I had to wash my hair 3 times to get the stickiness out
13 of 13 people found this review helpful. Did you?
My desired color has not been met and this is my second try...at first try my roots turned a bright brassy blonde color(not matching my red hair, then the second batch turned my roots a slightly darker blonde(still not matching my currently red/coppery color).
Ashley - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
Dia - We're sorry to hear the roots are going gray too fast! We see you've already spoken with your colorist who has created a new color that should last longer. We're glad we could help you find your perfect match!
POSTED BY:
MaryAnn W.
June 11, 2017
The smell was unbearable and it left my hair dry
POSTED BY:
MaryAnn W.
June 11, 2017
I have been using Madison Reed for the past 6 months and I thought I would try eSalon but although I liked the color, the smell was bad and my hair is so dry now. I would like my money back.
MaryAnn- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Carmella- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Alexis B.
June 10, 2017
Not impressed
POSTED BY:
Alexis B.
June 10, 2017
I ordered a cool dark blonde for my medium brown hair. After dying it, they looked pretty the same, beside brassier tones. (wich I'm not a fan!) The concept itself of a custom color is bomb, but if you want to go lighter with esalon, it may not be a good idea...
Alexis- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Laura P.
June 10, 2017
Great color, but 1 big issue
POSTED BY:
Laura P.
June 10, 2017
The custom color shade was good. The big issue for me was the way my hair felt after coloring. I followed the instructions down to the last letter-but it left my hair feeling over processed and damaged. My hair usually feels especially silky and looking great after coloring it. I wasn't sure, so I ordered it again and had the same outcome. I've decided not to reorder and am canceling my membership.
Laura- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Tennille Y.
June 10, 2017
Sorry but didn't cover all gray
POSTED BY:
Tennille Y.
June 10, 2017
Although I did notice the nice color on the majority of my hair, the roots that has gray were not all covered. I waited to write this review after I had washed once just to make sure.
Tennille- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Carmel V.
June 10, 2017
Brassy colour
POSTED BY:
Carmel V.
June 10, 2017
Some tones are nice in this colour , but overall it's not for me . I felt I instructed for a darker colour. I have found it's faded on roots and some places it didn't cover well.
Carmel - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
Donna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Tara C.
June 9, 2017
Didn't work and dried my hair out
POSTED BY:
Tara C.
June 9, 2017
My hair looked exactly the same after, except it was more fried. I still have lots of greys. I was hesitant to color it as I haven't put color on my hair in years, so that is why I went with semi permanent color. But even though I followed the directions the color didn't take.
Tara- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Annie S.
June 9, 2017
Not the color I expected.
POSTED BY:
Annie S.
June 9, 2017
I really like the idea behind this service! As for my first experience, I requested a color that was a little more red. I received an email that a different color was suggested for me so I figured I would give it a try. Once I did though, I got a color that was a bit less red than I wanted and more of a purple :-( I love the gray coverage of this dye. I was just a bit disappointed that the color was darker than I wanted.
Annie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Laura
June 9, 2017
gray coverage short lived.
POSTED BY:
Laura
June 9, 2017
The color was great, but did not last near as long as my last order. What was different ?
Laura - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Robyn - We are sorry that your hair color turned out darker than you expected and felt heavy. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Judy L.
June 9, 2017
Color
POSTED BY:
Judy L.
June 9, 2017
Well we are getting close. Last color change didn't color grays but it did take the shiny penny color away. It's still a little darker than my hair.
Judy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Suzanne B.
June 9, 2017
Too dark
POSTED BY:
Suzanne B.
June 9, 2017
I was super excited about trying this product especially after reading all the reviews...I didn't like the smell at first...and i just kept going. I jist did my roots and liked how smooth it went on...but then i noticed it was turning really dark really fast...before the 20 mins. So I washed it out. My hair look like its black now...not brown. Even mu kids noticed. They never say anything...they kept thinking my hair was wet! Super dissatisfied...now trying to get hair appointment to fix it...money down the drain.
Suzanne- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Cecilia G.
June 9, 2017
Still too dark
POSTED BY:
Cecilia G.
June 9, 2017
I think I started with the darkest brown, I keep trying to go a little lighter. I need it a dark brown but not the darkest brown, red highlights.
Cecilia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Angela M.
June 9, 2017
Color not as expected
POSTED BY:
Angela M.
June 9, 2017
I just got around to using the batch of color made in Feb. It was a lot darker than I expected and brassy toned. I don't know if the delay in using affected the color quality or not, but it will need adjustments for next order.
Angela- We’re sorry that you were unhappy with the results of your last order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon
POSTED BY:
Carol W.
June 9, 2017
Custom hair color
POSTED BY:
Carol W.
June 9, 2017
This is my first negative review. Yet again, the light to medium shade was too dark. I can live with that. Ok, fast forward to when I rinse out the dye. I was in the shower, had rinsed until clear. At that time, I noticed a lot of suds in my hair. Spent the next 15 minutes trying to get the gunk out-no luck. After another 1/2 hr using the sprayer in the kitchen sink with my husband's help, I was still left with some gunk. Against directions, I had to wash my hair twice with shampoo to get it all out, what a mess!
Carol - We’re sorry that you were unsatisfied your custom color and that it was difficult to wash out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Gwen B.
June 8, 2017
I like the shampoo you send for color treated hair; could you send an extra one?
POSTED BY:
Gwen B.
June 8, 2017
I am sorry, but I have decided not to use esalon hair color on my hair anymore. The reason is because it is drying out my hair and I have to condition it more often than I did when using different semi-permanent hair color. So from this point on I will not be using this permanent color any more as of June 8, 2017. Please close my account.
Sandra - We're sorry to hear the color was too light and too warm. We're happy to help fix this, so we've added a free order credit to your account. Look for our email for more information!
POSTED BY:
Jerri S.
June 8, 2017
Dull Roots
POSTED BY:
Jerri S.
June 8, 2017
Unfortunately, my root color seem lackluster in comparison to the color provided for my ends. The ends had a wonderful coppery reddish brown hue, while my roots had little copper red tones. Wasn't thrilled with color, the formula and condition of hair felt nice after coloring though. Not sure if I want to re-order an adjusted blend.
Jerri - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Valerie K.
June 8, 2017
Colour
POSTED BY:
Valerie K.
June 8, 2017
This colour was far too dark - came out like "black" - despite answering questions and uploading a photo....
Valerie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jill F.
June 8, 2017
False Promises
POSTED BY:
Jill F.
June 8, 2017
There is nothing "custom" or "personal" about this product or company. You answer some questions about your hair, send in a picture and they send you the product in the mail along with a string of automated emails that are about as impersonal as you can get. You never talk to a human being and they never actually see your hair in person. Believe me-- you are better off going to a local salon where a real person can run their fingers through your hair and give you professional advice on color and other services/products.
Jill- Thank you for sharing your feed back with us. We apologize that you were dissatisfied with your eSalon experience. We want to ensure that we are here to help with any of your hair color needs and concerns. Our goal is to provide an affordable and convenient service with helpful advice when clients are unable to make it to a salon. We have gone ahead and reached out to you to ensure your experience with us is hassle free.
POSTED BY:
Angel
June 8, 2017
Good gray coverage but
POSTED BY:
Angel
June 8, 2017
This formula is to dark I said I was medium brown not dark. My hair felt like straw worse than I have ever experienced in all the dying I've done in my life.
Angel - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rosalinda V.
June 8, 2017
Too much residue
POSTED BY:
Rosalinda V.
June 8, 2017
I loved the color but the residue was too much- it took me 5 washes to completely get it all out.
Rosalinda - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Haleigh B.
June 8, 2017
Packaging and products are A+
POSTED BY:
Haleigh B.
June 8, 2017
The packaging couldn't be better, products are amazing but I provided pictures and advised the consultant that my ends were lighter than roots and I just wanted an all over brown. I got my color and applied as instructed and now my head all over it's midnight black.
Haleigh We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Ginger S.
June 8, 2017
Dry hair
POSTED BY:
Ginger S.
June 8, 2017
This product has made my hair very dry and the color is too blonde
Ginger- We’re sorry that you were unhappy with your color results and that your hair felt drier than normal. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Hannah B.
June 7, 2017
Good idea poor execution
POSTED BY:
Hannah B.
June 7, 2017
It sounds great and I used 2 shipments to make sure I gave them a fair chance.
My main request was to avoid any red highlights and wanted more ash. First box was way too dark and still noticeable red. Second box after giving my critique was lighter, but my hair was so red. I hated it.
Hannah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Laura Q.
June 7, 2017
Shampoo and conditional
POSTED BY:
Laura Q.
June 7, 2017
I love the color choose that is made for me. However, the shampoo/ conditional leave a heavy oily residue on my hair and it take 3 rinses to remove on my hair... I also have to adjust my order and add more dye..
Laura- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Christa H.
June 7, 2017
Never again
POSTED BY:
Christa H.
June 7, 2017
Honestly open minded and wanted this to work. The packaging is classy. I think though I was duped into buying add ons not necessary. The color was spot on but I've never felt my hair so dry/brittle/needing to be cut. This product is not as good as box color top shelf at the drug store. Without the packaging, it makes you feel like you bought at the dollar store but lucked out with color shade. It's just not worth it.
Christa - We're so sorry to hear you had a less than stellar experience with your first color application. We see you've already spoken with your licensed colorist regarding your order and they were able to help you get a refund for the add-ons and assist you with your color issues. We're glad we were able to help.
POSTED BY:
Carol S.
June 7, 2017
Too Dark
POSTED BY:
Carol S.
June 7, 2017
I followed the instructions and my hair came out quite dark. Can I get more of a "honey" blond rather then "brownish mousy blond"?
Carol - We apologize that your color turned out differently than you expected. Our records show we've worked with you to formulate an adjusted color and look forward to hearing your feedback in the future.
POSTED BY:
Melissa F.
June 7, 2017
terrible
POSTED BY:
Melissa F.
June 7, 2017
My kids described my hair as "ombre" The second bottle color did not match the first and it was awful. The root color was too dark and violet. The violet in the color made it look fake and I've been shampooing my hair extra each day to try to get the color out. I feel like wearing a hat until it grows out.
Melissa- We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Angie S.
June 7, 2017
It's ok
POSTED BY:
Angie S.
June 7, 2017
It is a beautiful color but it seems to fade a lot faster than store bought. I will Be canceling after purchasing for a few months.
Angie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lynette P.
June 7, 2017
need more color adjustment.
POSTED BY:
Lynette P.
June 7, 2017
I have ordered my hair color for the second time, send all the photos and followed all the instructions to get my desired hair color? but it is still not right:(
Lynette - We’re sorry to hear that you did not receive the results you were expecting from your hair color. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Marilyn A.
June 7, 2017
Worst experience
POSTED BY:
Marilyn A.
June 7, 2017
Left a horrible waxy residue. Have shampooed my hair 4 times, going onto 5. I've conditioned and it still feels gross and looks dull. I was so scared it had melted my hair. Never ordering again.
Marilyn - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
CHRISTIAN S.
June 7, 2017
What is that oily waxy residue?!!
POSTED BY:
CHRISTIAN S.
June 7, 2017
My hair is having trouble taking color. The roots take color great, but the bottom 3 or 4 inches do not want to hold color. I was hoping this product would be different. Well no such luck. The color on the roots and everywhere looked great at first, but there was this horrible waxy oily residue. I had rinsed and rinsed and rinsed and then used the shampoo provided and then rinsed some more. I had to use my own color shampoo to finally get the oily residue out of hair. It's really gross. I have never had that problem before with all the times I have colored my own hair or have had it professionally colored. I think I spent 20 minutes at least rinsing it the first time just trying to get the residue out!
Christian - We’re sorry that your hair felt waxy and oily after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Andrea B.
June 7, 2017
Not what I asked for
POSTED BY:
Andrea B.
June 7, 2017
I asked for a lighter color, even uploaded a picture. I got the same results as I did with my previous "color". None of the golden tones showed up and neither did the red.
Andrea- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Janine J.
June 7, 2017
Poor quality
POSTED BY:
Janine J.
June 7, 2017
I experienced a weird waxy build up when trying to rinse the color out. This happened the last two if not three times. I bought a special deep cleaning shampoo that works and used it a few days before the last time I used this color and still the same waxy build up that's almost impossible to rinse.
Janine - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jodie R.
June 7, 2017
color treatment
POSTED BY:
Jodie R.
June 7, 2017
It was too light and my grey came through within days.
Jodie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
May S.
June 6, 2017
Auburn look like black
POSTED BY:
May S.
June 6, 2017
Not happy on the color, auburn but look like black
May - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kimberly E.
June 6, 2017
Terrible
POSTED BY:
Kimberly E.
June 6, 2017
They decided to send different color than I ordered.... then, putting color on, smell was worst I've ever experienced. My hair was like straw for a few days, didn't feel like hair, had some kind of coating on that took about 3-4 days to come off. Never again!!!!! 😕
Kimberly - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Katie P.
June 6, 2017
Hair color review
POSTED BY:
Katie P.
June 6, 2017
Color was fine - looked better after 2 weeks as it lightened back up. It does make my scalp itchy.
Katie- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Tonette C.
June 6, 2017
My hair is awful
POSTED BY:
Tonette C.
June 6, 2017
I look like Elvira!!! Wanted dark brown it turned out black!
Tonette - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Glenda L.
June 6, 2017
Not enough product
POSTED BY:
Glenda L.
June 6, 2017
As I stated my hair is long thick, curly and extremely dry. There just wasn't enough color.
Glenda- Thank you for sharing your feedback with us. We are always looking for ways to improve our service based on what clients like you are telling us. We want to work with you to ensure you have all the tools needed for a perfect application.
POSTED BY:
Meredith Y.
June 6, 2017
Wanted ash blonde got orange instead
POSTED BY:
Meredith Y.
June 6, 2017
I have some regrets about using this hair color. Mainly that I didn't follow my gut on a few decisions. I actually knew what I needed--a toner to correct brassy yellow highlights--but I decided to order this instead, because I wasn't confident about my DIY color/toner skills. The confusing response I got initially from the consultant made me want to cancel my order but I went ahead with it. That was a mistake.
Another mistake was not doing a strand test. When I saw 15v developer I should have known that it wasn't going to work for me. My hair is stubborn and I don't think anything less than 20v will work on it. A strand test would have at least proved that without ruining all my hair, because the color is pretty ugly right now. At least my hair isn't breaking or anything but my scalp feels a little sensitive still.
I'm pretty sure I could have gotten better results from a box color. Also disappointed that I second-guessed myself and fell for the slick marketing and a gimmicky product.
Lesson learned: This product is just as risky as buying a box dye off the shelf. You can send photos and they can give you advice but they can't guarantee you'll get good results, just like any other color that comes out of a box. So it's a about $9 risk versus a $20+ risk. Either way if you mess it up you'll still end up at a salon paying $$$ for someone to fix it. I'm just glad my hair stylist is nice and not mad that I tried this instead of going to her in the first place. I hope she can fix it.
Meredith- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
Diana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Christy P.
June 5, 2017
Color
POSTED BY:
Christy P.
June 5, 2017
My color is too red and orange/ brassy at my gray roots. It is very soft and full of body, however, the color isn't any better than store bought. It is not very shiny at all except the brassy roots
Christy - We apologize that your color formulation tinted your hair an unwanted brassy, orange/red color. Since you were unhappy with your results, we have contacted you to offer assistance, per our Satisfaction Guarantee.
POSTED BY:
Dawn S.
June 5, 2017
Dry Hair
POSTED BY:
Dawn S.
June 5, 2017
I used this for a few months but it just seemed to really dry out my hair. It looked horrible, Color also did not last. It would fade to a much lighter color. This product is not for me.
Dawn- We’re sorry that your hair felt drier than normal and that your hair color faded faster than expected. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Misty S.
June 5, 2017
Residue
POSTED BY:
Misty S.
June 5, 2017
Left my hair with goey residue that took 3 days to completely wash out 😡
Misty - We apologize your initial hair color left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss a solution per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Mona O.
June 5, 2017
Not for everyone
POSTED BY:
Mona O.
June 5, 2017
Not fond of the way it made my hair feel...it feels very over proccesed.
Mona - We’re sorry that your hair felt over processed after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Maureen W.
June 5, 2017
Color
POSTED BY:
Maureen W.
June 5, 2017
It seems like the last 2 colors haven't covered the gray as well as the first one did. I haven't varied from the directions.
Maureen - We’re sorry to hear that you were unhappy the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. We've gone ahead and credited your account for one complimentary hair color order. We've also reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Diane D.
June 5, 2017
Color doesn't match my hair
POSTED BY:
Diane D.
June 5, 2017
Bought the color as a root touchup and after several times trying to get the color right it still doesn't match my hair. Oh well
Diane- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Jennifer W.
June 5, 2017
Too gold
POSTED BY:
Jennifer W.
June 5, 2017
It's so brassy:( I'm really disappointed. The only plus is my hair feels really silky and has body back.
Jennifer - We're sorry to hear your first order was too brassy! We see you've been working with your colorist to formulate a new color that will banish the brass. We can't wait to hear how you like your new color!
POSTED BY:
Deborah F.
June 5, 2017
Custom color - Auburn
POSTED BY:
Deborah F.
June 5, 2017
I want to let you know that I have given y'all several attempts at getting my hair color right, but this last time was the absolute worst. My hair is now orange, not Auburn, and is so damaged that my hair has been falling out by the handful daily. I can't color it again any time soon. It's going to take several conditioning treatments if I can even get it healthy again. My hair is very long and very damaged now. I have been coloring my own hair for 31 years, this is the worst it's ever been. Very unhappy right now.
Deborah- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color and complimentary reformulations, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Amity W.
June 4, 2017
eSalon Colors does not work for African American Hair!
POSTED BY:
Amity W.
June 4, 2017
I used the color kit, and it did not work on my hair. After I used there kit my hair came out the same as before I used the kit. I contacted customer service, they went to talk to the colorist Leianna H. and she is very inexperienced with hair coloring for a person that is post to be a licensed cosmetologist. Leianna H. said that the hair color would not work on my hair. The best question is. Why would you send a customer a color kit if you knew that it would not work? Girls.. save yourself I would not recommend the color kits. The only positive thing that I would say is that there shampoo is pretty good. Honestly thats about it. The store top brand boxes are BETTER!
Amity- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Beatrice- We’re sorry that your hair feels drier than normal and that you found our product messy. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Cathy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and look forward to hearing your feedback in the future.
POSTED BY:
Joslyn B.
June 4, 2017
Did not cover gray
POSTED BY:
Joslyn B.
June 4, 2017
Do not want any more of your product. Please cancel account as of June 4, 2017
Joslyn - We're sorry to hear our color wasn't for you! According to our record, we can confirm your Plan has been cancelled. However, were currently reaching out to you to see how we can better suit your hair coloring needs.
POSTED BY:
amelyn P.
June 3, 2017
This product does not work!
POSTED BY:
amelyn P.
June 3, 2017
I followed the direction and did not change the color of my hair unless I am under the sun. This product did not worked!
Amelyn - We're sorry to hear the color did not provide the drastic change you were looking for! We'd be happy to increase the tones in your hair to give it a more vibrant look. We've added one free hair color credit to your account and sent you an email with more info!
POSTED BY:
Jackie M.
June 3, 2017
Disappointed 😔
POSTED BY:
Jackie M.
June 3, 2017
This didn't do anything different from buying the regular hair dye at Walmart or any store in fact I got better results from the dye I buy anywhere else. I was not happy with this product
Jackie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jamie R.
June 3, 2017
1st order
POSTED BY:
Jamie R.
June 3, 2017
I tried the color. 1st it broke my scalp out with some type of sores. I must have been allergic to something in the hair dye!? . . . I DO NOT, NOR DID I WANT ANOTHER SHIPMENT SENT TO ME! Especially after such a BAD EXPERIENCE with not only the hair dye itself, the COLOR was NOT AT ALL WHAT I THOUGHT, ORDERED OR EXPECTED. I DO NOT WANT ANYMORE HAIR COLOR FROM YOUR COMPANY. I ALSO EXPECT A FULL TOTAL REFUND FOR the shipment that was NOT SUPPOSED to be shipped out to me again to begin with.
J. Russell
Jamie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Hermine R.
June 3, 2017
I didn't like the product
POSTED BY:
Hermine R.
June 3, 2017
I followed the instructions sent to me with my kit and once my hair was dry from rinsing I didn't see a difference in color from my natural color. I waited a couple days to see if it may settle but it didn't happen, so I'm not satisfied with the color, so I wish to cancel my account. Thank you
Hermine - We’re sorry to hear your initial order turned out differently than you expected. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience and hope your reformulated color better suited your coloring needs.
POSTED BY:
Natasha R.
June 3, 2017
Completely Disappointed
POSTED BY:
Natasha R.
June 3, 2017
I had such high hopes for eSalon. I am more frustrated with my hair after using their products. I actually cried because I was so disappointed. I wanted to color my hair a dark chocolate brown. But it looks nearly the same as when I started. I followed the directions. I did what I was told to do. I want my money back. Not worth the time, tears, or disappointment.
Though I used the shampoo and conditioner in my hair, when I got out of the shower there was dye still at my roots. I had to go back in & literally scrub my hair. I have curly hair so this caused a lot of frizz. Just overall so sad this didn't work for me. I was looking for a solution to my hair woes, not a bigger problem.
Natasha - We’re sorry that you were unsatisfied with the outcome of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We look forward to hearing your feedback in the future!
POSTED BY:
Erica N.
June 3, 2017
Never again
POSTED BY:
Erica N.
June 3, 2017
I was so excited to try a new hair color. Issue was not with kit but with the residue left behind. My hair is gummy and has a thick paste residue. I've washed my hair multiple times and it is not coming out. To top it off it didn't cover my gray at all. And my hair feels like straw. And yep followed instructions exactly. So frustrated with the situation.
Erica - We’re sorry to hear the coverage of your custom color came out differently than you expected and that your hair feeling gummy after your application. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Berta
June 3, 2017
Wrong Color
POSTED BY:
Berta
June 3, 2017
I decided to give esalon a try due to their advertisement of custom just right color. I like to color my hair with chestnut undertones & loathe, for myself personally, red undertones or highlights of any kind. I conveyed this on my preferences and even detailed a note to that effect and after I dyed my hair, it was filled with ugly red undertones. Now I have to keep dying over this hideous mess until it clears. Hopefully by December. My personal experience with esalon is that they have a great concept & I love their packaging, but they just don't know how to follow through and do what they advertise; to give you the color you want.
Berta - We’re sorry that you weren't satisfied with your initial color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience and hope you consider using our service again in the future.
POSTED BY:
Georgia S.
June 2, 2017
Color
POSTED BY:
Georgia S.
June 2, 2017
I am not pleased with the color. I asked to cancel but it has not been done. The gold is to yellow and not natural at all. It looks so fake in the daylight.
Georgia - We're sorry to hear you aren't happy with the color! We'd be happy to send you a more subtle golden tone to give you a natural glow! We've added a free order credit to your account. Look for our email for more information!
POSTED BY:
Michele B.
June 2, 2017
color great - however
POSTED BY:
Michele B.
June 2, 2017
it truly dried out my hair - which is already harsh and dry - even more! Just not for me..
Michele- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kim P.
June 2, 2017
Not what I expected
POSTED BY:
Kim P.
June 2, 2017
This came with enough product to apply. But my roots and ends are different colors! My roots are the color I wanted (dark brown), but my ends are more of a murky black. Thought it was a trick of lighting, but alas it is not. I was really hoping to love this!! Needless to say, I do not.
Kim- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jan P.
June 2, 2017
Need color change!
POSTED BY:
Jan P.
June 2, 2017
Tried this color again and it's just too red for me! Please adjust my next order and remove the color that makes my brown hair red! Thank you!
Jan - We're sorry to hear your formulation was too red! Your colorist has formulated a new shade that will help with this. We can't wait to hear how you like your new custom blend!
Jessica - We're sorry to hear your color didn't cover your gray! We've added a hair color credit to your account so we can provide you with longer lasting coverage at no charge! Look for our email for more information.
POSTED BY:
Joseph R.
June 2, 2017
Color didn't last
POSTED BY:
Joseph R.
June 2, 2017
I needed to recolor after 2 weeks. Very dissatisfied. Boxes at CVS last longer
Joseph - We're sorry to hear you experienced fading after 2 weeks!We see you've already worked with one of our associates to get set up for a free order adjusted to help with fading. We're glad we were able to help!
POSTED BY:
Susan L.
June 2, 2017
Color too dark
POSTED BY:
Susan L.
June 2, 2017
Color was black. Did everything same. Previously was dark brown either gold tones. This time black no gold tones. Looks goid but like previous better.
Susan - We're sorry this color turned out darker than your previous order. If you overlapped the root formulation with your previously colored hair this might be why. We've forwarded this information to your licensed colorist so your next order can be adjusted to get you back to a color you love!
POSTED BY:
Cherie R.
June 2, 2017
Reds all the way! I DON'T WANT RED!
POSTED BY:
Cherie R.
June 2, 2017
I warned the colorest that my hair tends to turn red with most color and that I needed ash tones. Well I used their "great color" but apparently no one listened! It turned out very RED with RED HIGHLIGHTS! I was hoping for dark ash blond.
NEVER again!
Cherie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Marsha T.
June 1, 2017
Not Ready to Give Up
POSTED BY:
Marsha T.
June 1, 2017
I'm not sure my message got through to you that the medium ash brown you did for me is too dark and still has red tones. I have since had my hair highlighted and now need a light ash brown color. I hope the next formula works better. I am in my 60's and a dark color is just too harsh for me.
Marsha- We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tilly D.
June 1, 2017
Not impressed
POSTED BY:
Tilly D.
June 1, 2017
Didn't cover all grey, hair left dry, lost shine. Won't be buying again!
Tilly - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Judy L.
June 1, 2017
it was okay
POSTED BY:
Judy L.
June 1, 2017
the color was way darker then my natural color and my original requested asked a question about grey coverage options but I never got a response on that, just a box of color. I was hoping the "salon person" would be a bit more helpful. Not sure I'll go this route again........and if I do I'll have to figure out how to get a lighter color mix.
Judy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Kassidy R.
June 1, 2017
Loved the color, but it faded within a week
POSTED BY:
Kassidy R.
June 1, 2017
I'm pretty disappointed in the longevity of the color. The color was amazing, but it did not last regardless of using color-safe shampoo and conditioner.. it lasted about a week. I'd love to continue with this service, but I can't if it's only going to last me a week. :-(
Kassidy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Susan L.
June 1, 2017
Strong ammonia smell and dull hair!
POSTED BY:
Susan L.
June 1, 2017
This product is runny and difficult to use. It ran down on my forehead and neck. Followed directions exactly and got very dry dull hair. Canceling today!
Susan - We're sorry to hear you found the product difficult to use. Pouring the color into a bowl and applying with our free Color Tint Brush can help control where the color goes and how much goes on your head at a time. In case anything does drip, pre-apply your forehead, neck, and ears with our complimentary stain guard to protect your skin from staining, and then wipe with the included stain removing wipes. We see you've already spoken with one of our associates, who was able to help you with your account.
POSTED BY:
Tammy M.
June 1, 2017
Color
POSTED BY:
Tammy M.
June 1, 2017
Thought I would be happy with my color this time. It was perfect the first 3 or 4 day and then faded to a reddish brown. Not happy at all!! I'll definitely be going back to using my previous hair color products!
Tammy- We’re sorry to hear that your results did not last as long as you were expecting Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Anita S
June 1, 2017
It was a little dark
POSTED BY:
Anita S
June 1, 2017
It seemed a bit darker than the last time if colored my hair - would it be possible to lighten it a little?
Anita- We are always happy to adjust your color to better suit your needs. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
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