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Not the right colour and terrible texture problems
POSTED BY:
.
June 26, 2017
After using the eSalon hair dye, I found it had a terrible waxy surface to my hair, it was actually scary while I was in the shower. It took 6 washes with clarifying shampoo to remove the wax texture. In addition, the colour was much darker than I had asked for and looked dull and matte. Not good results!
We're sorry to hear you had issues with your first color application. We see you've already spoken with one of our representatives who helped you get a refund for that order and figure out your application and account. We're glad we were able to help!
POSTED BY:
Running1
June 26, 2017
Good coverage
POSTED BY:
Running1
June 26, 2017
This kit was nice because it covered greys fairly decently however, it really dries your hair and leaves it dull. Not sure if I'll repurchase, if I do I'll add a moisturizing treatment to the color.
Running1 - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Joanne L.
June 26, 2017
Color
POSTED BY:
Joanne L.
June 26, 2017
I am very dissatisfied with the last two shipments the color made my hair very red and dark even when I mixed it it was dark in the bottle
Joanne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rosalinda M.
June 26, 2017
Didn't Work For Me
POSTED BY:
Rosalinda M.
June 26, 2017
My hair is insanely dark and the hair dye didn't show up at all in my hair even after leaving it in for several hours. It left a huge mess but I could probably associate that with my lack of experience with dying my hair. The worst of it all is that my hair never dried after washing it. As I'm leaving this review I have damp weirdly textured hair and it's been over 12 hours since I took a shower after washing my hair. I would consider buying this again in another color and maybe leaving it in for longer but with the way my hair is feeling and smelling, I would not repurchase.
Rosalinda - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling damp. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Rebecca K.
June 26, 2017
Disappointing
POSTED BY:
Rebecca K.
June 26, 2017
I was really excited to try this. I'm really bad about going out and buying my hair dye in a timely manner. Even after I buy it, I'm the person to let the box of dye sit there for two weeks before I'll actually do it. I figured this would make it easier and more exciting so maybe I'd do it right away. That part was accurate. However, I was disappointed by the color twice. I've been dyeing my hair since I was 18 and have become quite good at it. My first order, I followed the directions that I was given. After I rinsed, my roots were much lighter than the rest of my hair. Also, my hair color didn't come out dark like I was hoping. It was more of a faded copper/red. (My hair did feel soft though...so bonus!) So, I updated the pictures and "changed the formula". I got my second delivery. I decided to do my roots the way I always do rather than following the directions, and my roots matched quite well. However, the color still wasn't what I was looking for. I'm giving it three stars because it shipped on time and it did leave my hair soft and relatively shiny...which is always a good thing when it comes to hair dye. However, as far as the color is concerned, I'm just going to go back to my old hair dye and stick with that.
Rebecca - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sharon S.
June 26, 2017
worst I ever tried
POSTED BY:
Sharon S.
June 26, 2017
It was supposed to be red, it is so dark, not red, darker than MY own hair. When rinsing, it turned to pudding, weird and took a long time to rinse out. Cheap tools. I have better results from the grocery.
Would NOT recommend.
Sharon - We're so sorry to hear you had a bad experience with your first order. We see you've already spoken with one of our representatives who assisted you in getting a refund for your first color and helped you with your complimentary reformulated color. We're glad we were able to help.
POSTED BY:
Sandra C.
June 26, 2017
Not right color
POSTED BY:
Sandra C.
June 26, 2017
The color was black and it was supposed to look a darkish brown. Very disappointed.
Sandra - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kourtney H.
June 25, 2017
It was ok
POSTED BY:
Kourtney H.
June 25, 2017
The color I ordered was supposed to be relatively dark with a purple undertone. I used it yesterday and have to say, I'm not impressed. It ended up only being a shade darker than what my color was previously and theres not a single hint of violet-which was the reason I chose that color.
Kourtney - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Catherine W.
June 25, 2017
not what I expected
POSTED BY:
Catherine W.
June 25, 2017
I followed the questions exactly. I wanted a red hue to my color and I got none at all. I was very disappointed.
Catherine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kay G.
June 25, 2017
First Try
POSTED BY:
Kay G.
June 25, 2017
The color was really nice, but my fine hair fell off by the handfuls. Not good.
Kay- We apologize that you feel our color caused hair loss.Color doesn't cause hair loss by itself. It can be a variety of things such as new medications, diet etc. We recommend you contact your doctor before future color applications. Since you were unhappy with your results, we have contacted you to offer assistance, per our Satisfaction Guarantee.
POSTED BY:
Jessica G.
June 25, 2017
Not the color I wanted
POSTED BY:
Jessica G.
June 25, 2017
The color sent was darker than the pictures...I need a brighter red.
Jessica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Cindy F.
June 25, 2017
While I love the idea, it's not for me
POSTED BY:
Cindy F.
June 25, 2017
We tried twice to get my color correct and each time my hair turned straw-like and reddish. I really wanted this to work, but it just made my hair a lot worse. Not willing to try again.
Cindy- Thank you for sharing your feedback. We are sorry you were unsatisfied with your hair color results. As you requested, we have gone ahead and cancelled your service. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
evelyn J.
June 24, 2017
Not for me
POSTED BY:
evelyn J.
June 24, 2017
I really wanted to love this product but it did not do the job. Within a week I would see gray hairs and it left my hair very dry. Not worth the money.
Evelyn J- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Lillian K.- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
Charlotte -We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lynn H.
June 24, 2017
Wrong color. Only one because I don't like the last color
Lynn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Evelyn H.
June 24, 2017
I really wanted to like this
POSTED BY:
Evelyn H.
June 24, 2017
I decided not to use the second shipment. Im a light brunette and an not interested in going light blond. Its hard to color my hair because it is in good shape and i dont want to hurt it. Before i was ready to go ahead and try it, the first color had 95% faded. I still had color from 2 years ago November on the last 4 inches of my hair. I liked your concept of having pictures evaluated. The color was shiny. It just faded way to fast. I even used your shampoo and conditioner.
Evelyn - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Nancy C.
June 24, 2017
Too dark!
POSTED BY:
Nancy C.
June 24, 2017
Colored the grey better but it's sooooo dark. I've not gotten 1 compliment. I wanted more red/brown than chocolate. I may have to head to a salon to fix it.
Nancy- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
.
June 24, 2017
Not for me
POSTED BY:
.
June 24, 2017
The color wasn't anything like I thought. It made my roots pink and I am very unsatisfied. I can't wait to return my autoshipped product.
We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lynne; H.
June 23, 2017
Did not colour roots
POSTED BY:
Lynne; H.
June 23, 2017
This product did not colour grey roots properly not happy just recieved an email saying it had been shipped again did not reorder apparently you have to opt out !!!!
Lynne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have reformulated your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Lovie M.
June 23, 2017
not the color i requested
POSTED BY:
Lovie M.
June 23, 2017
not the color requested,. it was changed after i selected and youve debited my acct for more color that i did not order.
Lovie- We apologize that you are unsatisfied with your color results. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
GINGER ROGERS
June 23, 2017
Different roots
POSTED BY:
GINGER ROGERS
June 23, 2017
The custom color came in two different colors. My roots were a light brown while the rest of my hair was the red I wanted. It was weird. It looked good except the roots.
Ginger Rogers- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Carol W.
June 23, 2017
Review
POSTED BY:
Carol W.
June 23, 2017
I have short hair could not adjust application to cover the gray only. Your product left my hair very dry with a straw like texture. Will not be using your product again
Carol- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, tried to process a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Rhonda J.
June 23, 2017
No Gray Coverage
POSTED BY:
Rhonda J.
June 23, 2017
Not only are my gray hairs still present, they now look more pronounced. I followed the directions too. Disappointed.
Rhonda - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
Gabriella - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Valerie C.
June 23, 2017
a little disappointed
POSTED BY:
Valerie C.
June 23, 2017
It is a good product however only covers the grey for about a week.
Valerie- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
K A.
June 23, 2017
Not a good colour
POSTED BY:
K A.
June 23, 2017
The colour was too orange - I do not want to use this colour again
K A. - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
LaDawn C.
June 23, 2017
Could be better
POSTED BY:
LaDawn C.
June 23, 2017
Received first order, did not like color, had color reformulated and still did not like color , cancelled the service
LaDawn- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Tiffany
June 23, 2017
Not as expected
POSTED BY:
Tiffany
June 23, 2017
I was initially excited about this product then I tried it. Would like more gray coverage (have just enough to notice) Didn't care for the burning sensation o my scalp going into the last 5 minutes so I rinsed early. The waxy feel during the rinse was worrisome but after a few shampoos my hair softened. The color is more of a black instead of dark brown with violet. Overall, I am disappointed. I really wanted to like this.
Tiffany- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Mila P.
June 23, 2017
Awful
POSTED BY:
Mila P.
June 23, 2017
So I gave it a try and the color was dreadful. I prefer brown hair and the color turned my hair black. NOT WHAT I SIGNED UP FOR.
Mila P- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Samantha B.
June 23, 2017
Too greasy
POSTED BY:
Samantha B.
June 23, 2017
This color made my hair extremely greasy. It took almost a week to get my hair back to normal
Samantha B. - We’re sorry to hear that you were unhappy with your custom color. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Dori N.
June 23, 2017
Very disappointed.
POSTED BY:
Dori N.
June 23, 2017
I have been an esalon customer for approximately a year. I'd been extremely impressed with their products... that is until I tried the custom hair color. After my first order of color, I'd emailed requesting certain changes because I'd not achieved my desired shade. Today I received my second shipment of custom color and once again extremely disappointed. For the $ I had expected something far better!!
Dori- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Heather B.
June 23, 2017
Great concept in theory, not happy with color
POSTED BY:
Heather B.
June 23, 2017
While I loved the packaging and the idea of this, and I know it showed in my booklet that there was a bit of blue toner in my coloring kit… I specified that I absolutely did not want any red color to my hair at all. I had recently removed red, and at home had finally gotten my hair to a very cool toned dark blonde. I wanted to try this for root maintenance, and followed the instructions to a T. It made my hair sort of a dark, faintly strawberry blonde, which I am very NOT happy with.
In addition to that, I left the color on the full 30 minutes with no products in my hair, and it didn't even cover my grays completely. Store bought boxed color and colors I've gotten from Sally Beauty worked far better. I really wish this would've worked, very disappointed.
Heather B- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Becky H.
June 22, 2017
Hair Color
POSTED BY:
Becky H.
June 22, 2017
I was very unhappy with the color. Way too dark. Good coverage but didn't like color.
Becky - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Pamela P.
June 22, 2017
The color is getting closer to what I'm looking for, but still fades fast
POSTED BY:
Pamela P.
June 22, 2017
I like the color and it's closer to the color I'm looking for, but the color still fades quickly and doesn't stay vibrant like when I first color it.
Pamela- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Linda A.
June 22, 2017
Good , but
POSTED BY:
Linda A.
June 22, 2017
I love the color it was perfect, but I only gave it a 3 because it seemed to fade out after a couple of days. Maybe something I did not sure. Would love your feedback
Linda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Renae O.
June 22, 2017
It was a good product
POSTED BY:
Renae O.
June 22, 2017
It was a good product and my scalp never broke out so that was good, but the gray never covered at all. I told in my preview that I had stubborn gray and a lot of it. I am sure it would be great if you didn't have gray hair.
Renae O- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Deanne M.
June 22, 2017
Not covering well
POSTED BY:
Deanne M.
June 22, 2017
Dear stylist, for some reason this haircolor is not doing a good cover on my roots yet the rest of my hair is completely dark!!! but if I could just order the root coverage only package and maybe it even cost less that would be awesome. I followed the instructions and didn't do a run through on the rest of my hair until the last few minutes and then rinse it shampooed , rinced,condition and rinsed and this is how it came out to dark on my head and not good root coverage ! I absolutely do not need to color my whole hair every single time maybe once every couple months so just the roots is all I really need
Deanne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we reformulated your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Olga C.
June 22, 2017
Very tough to rinse
POSTED BY:
Olga C.
June 22, 2017
This product is extremely hard to remove from my scalp even when I follow all the instructions. I put shampoo several times and when I rinse my hair the product is still there.
Olga - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Kellie B.
June 22, 2017
Not what i expected...
POSTED BY:
Kellie B.
June 22, 2017
The color was blah... Nothing I couldn't have gotten at Cvs.
Kellie - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Miriam O.
June 22, 2017
Not satisfied
POSTED BY:
Miriam O.
June 22, 2017
Results were not as advertised, just like any drugstore color
Miriam - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Annette F.
June 22, 2017
new color
POSTED BY:
Annette F.
June 22, 2017
disappionted wanted something lighter to go to my summer look of blonde as in my picture
Annette- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Jamie H.
June 21, 2017
Its just not lasting
POSTED BY:
Jamie H.
June 21, 2017
The color lasted about 2 weeks before it faded into bright yellow. I can get the same results with a $10 hair color.
Jamie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Tina G.
June 21, 2017
Way to dark, weird formula
POSTED BY:
Tina G.
June 21, 2017
My hair color was almost black and the gray coverage wasn't good. I didn't like the formula at all. When I went to rinse my color out my hair gooped into an oily ball and I had to shampoo 3 times just to get the oilyness out and most of the color.
Tina- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Theresa K.
June 21, 2017
Fading color
POSTED BY:
Theresa K.
June 21, 2017
The color seems to fade more quickly that my usual store bought brand......leaving a very reddish base which is what I was trying to avoid.
Theresa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Miranda T.
June 21, 2017
Nice color, too bad it didn't last...
POSTED BY:
Miranda T.
June 21, 2017
I was very happy with the results of my color and also with everything that came with the kit. The main reason why I tried eSalon Color was in hopes of having better results covering my grays. It covered them initially, but within about 10 days, the grays were showing again. They weren't showing at the roots in new growth, it was like the color faded from the gray hair throughout my hair. For someone who doesn't need gray coverage, this color would be great. I was really happy with the color my hair came out, it was exactly the color I wanted.
Miranda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Crystal W.
June 21, 2017
Not For Me
POSTED BY:
Crystal W.
June 21, 2017
Okay, I tried the product. The color was, I have to admit, fabulous. HOWEVER, when I wash my hair, it feels funky. It feels like there is cake-y type of goo on it. It's never been that way. I have fine, straight hair. It's still like this. I am going to have to go to a professional and have them take the color out, which I am hesitant to do because I don't want to cause any more damage to it. So in a nut-shell, this product did not work for me. I did love the color they sent, my hair just did not do so well.
Crystal- Thank you for sharing your candid feedback. We have reached out to you with professional tips on how to leave your hair feeling the best after your application. We hope we can improve your future color experience!
POSTED BY:
Jkm59
June 21, 2017
1st time used
POSTED BY:
Jkm59
June 21, 2017
After using this product once it didn't cover all the grey around the face hairline.
And after 2 weeks it needed doing again in a hairdressers as the colour was thrown off
Jkm59 - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kathryn K.
June 21, 2017
Had a bad reaction!!!
POSTED BY:
Kathryn K.
June 21, 2017
I had a bad reaction to the color; It had too much ammonia and made my scalp itch something terrible.
Kathryn- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Marie B.
June 21, 2017
Brown not as expected
POSTED BY:
Marie B.
June 21, 2017
Thank you for making the adjustments I requested. I love purple and wanted it to show. However, dark brown is much too dark for me. It came up BLACK, even though the color before dying was a very light reddish brown and gray. I love purple and want it to show. I think it would look better with only 10% brown and 10% red and 80 % purple.
Marie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Karen J.
June 21, 2017
Disappointed
POSTED BY:
Karen J.
June 21, 2017
This did not cover grey and turned my hair an odd orange color instead of red or blonde under brown.
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Stacy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jill T.
June 21, 2017
Not permanent
POSTED BY:
Jill T.
June 21, 2017
The hair color looks good when I initially put it on, but it slowly fades after 4-5 weeks. It's done this 2 times now. My grays start to show up again- and not just at my roots, but the Entire gray strand stands out due to the color fading.
Jill - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Stacy D.
June 21, 2017
Burned scalp severely & left thick waxy residue
POSTED BY:
Stacy D.
June 21, 2017
color OK but thick waxy residue that will not rinse out is not. The pain was excruciating when this stuff touched my scalp. It also had a bad strong odor. I will be sticking with Paul Mitchell PM Shines and Shines XG from now on. It has no odor, better color, no pain, and no residue.
Stacy- We’re sorry that you were unhappy with your initial product experience. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Kristina S.
June 21, 2017
No Color Change, Waste of Money
POSTED BY:
Kristina S.
June 21, 2017
I wanted a light strawberry blonde. As a natural redhead I feel the dye only slightly lightened my hair. It is completely unnoticeable like I did not die my hair at all. I had previously watched a lot of YouTube videos and was super excited to try this product. While I did love the package and all the essentials, I am unbelievably upset about how similar my hair looks to before I dyed it. I feel like I damaged my hair and wasted money with no difference in my hair color.
Kristina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tommylene F.
June 20, 2017
Way too dark
POSTED BY:
Tommylene F.
June 20, 2017
Used same color as before but as you can tell my color came out a lot darker. Not happy with color. Thinking of having my hairstylist lighten it with highlights or something. Going to have hairstylist do my hair from now on.
Tommylene - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Helen Z.
June 20, 2017
Messy and fiddley
POSTED BY:
Helen Z.
June 20, 2017
Coverage wasn't good either. A lot of fuss for nothing much. However, the gloves were half decent.
Helen- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Marie S.
June 20, 2017
My hair is green
POSTED BY:
Marie S.
June 20, 2017
I contacted you all ready but I was given instructions that didn't work and I would just really like a refund
Marie- We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
POSTED BY:
Patricia B.
June 20, 2017
My color turned out bright red. It's to Orangie.
POSTED BY:
Patricia B.
June 20, 2017
I just colored my hair on June 18. I was disappointed with how red my hair turned out. I don't understand how it got so Orange. I have been pleased with the colours in the pass, but not this time.
Patricia- We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Heidi- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Tiffany T.
June 19, 2017
Meh.........
POSTED BY:
Tiffany T.
June 19, 2017
I loved the idea of customized color. Sadly it didn't live up to my expectations. I thought that by getting the violet color in the brown color section that I would have beautiful dark purple hair. Not even close.....My hair is now dark brown. There isn't even a hint of purple. The packaging and the little extras were a nice touch though. That's why I'm giving 3 stars. I probably won't be continuing my subscription.
Tiffany- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
holly S.
June 19, 2017
Did not adjust my color
POSTED BY:
holly S.
June 19, 2017
I specifically asked that my color be adjusted because it was too dark. The color was exactly the same so I can not trust any future shipments.
Holly- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lois A.
June 19, 2017
Horrible color
POSTED BY:
Lois A.
June 19, 2017
Several times I asked for NO RED. I uploaded a pictures. I got BRASSY RED!!! YUCK!
I would have been better off to go to Sally Beauty, buy an $8 bottle of Ash Blond and do it myself! This is NOT GOOD!
Lois- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
JESSICA E.
June 19, 2017
CUSTOMER HAIR COLOR
POSTED BY:
JESSICA E.
June 19, 2017
I WASN'T AS HAPPY AS I THOUGHT I WOULD BE.. I APPLIED COLOR ON 06/12 AND ALREADY THE COLOR IS FADING AWAY IN MY ROOTS AND MY OVERALL COLOR IS VERY DULL LOOKING NO SHINE AT ALL... AND THATS BECAUSE I APPLIED CAREFULLY AND LEFT ON 5 MINUTES LONGER THAN TIME NOTED..
Jessica - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Stacy R.
June 19, 2017
I asked for NO Red in the color!
POSTED BY:
Stacy R.
June 19, 2017
Well I have copper reddish hair..........Not so good!!!!!
Stacy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sandra T.
June 19, 2017
I did not like the color I got
POSTED BY:
Sandra T.
June 19, 2017
The color I ordered was too dark and it did match with my previous hair color, I am not happy with the results.
Sandra - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Nancy G.
June 19, 2017
Too dark
POSTED BY:
Nancy G.
June 19, 2017
Hair color result was too dark and gray hair not covered completely
Nancy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Kristin T.
June 19, 2017
AWFUL!
POSTED BY:
Kristin T.
June 19, 2017
The root color was darker than I asked for, but I could live with that. The "ends" color turned to glue in the shower and would not wash out! I shampooed my hair FOUR TIMES and it's STILL not out! The color on the ends turned out a greenish blackish color (when I asked for blonde with red undertones)! Seriously, what is IN this stuff?! It's SO horrible!!! I want to know how to fix it!!! Get it OUT of my hair!!!!!!! SO bad!
Kristin- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Frances R.
June 19, 2017
Color did not show up at all.
POSTED BY:
Frances R.
June 19, 2017
Followed the instructions exactly, but no color showed up in my hair. Even box dye is better. Will not be repurchasing. Very disappointed and waste of money.
Frances - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lillian C.
June 19, 2017
Lastcolor
POSTED BY:
Lillian C.
June 19, 2017
Although I followed the instructions the color did not cover the grey.
Lillian - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Karen L
June 18, 2017
Horrible and artificial
POSTED BY:
Karen L
June 18, 2017
My color came out nothing like what was indicated. My previously dyed color is just a step lighter/brighter than natural so I thought I would try maintaining it at home - what a mistake! It significantly darkened my hair, and looked so fake I had to remove the dye the same day. Back to a real salon for me.
Karen - We're sorry that your initial color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account for the cost of your color. Again, we apologize you weren't satisfied with your initial formulation.
POSTED BY:
Brenda P.
June 18, 2017
Hair color kit
POSTED BY:
Brenda P.
June 18, 2017
Left my hair looking too dry and not the color I choose
Brenda -We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Michelle G.
June 18, 2017
Very Disappointed
POSTED BY:
Michelle G.
June 18, 2017
Color is way too dark with too much brown. I asked for more red but it seems I just get more brown. I'll stick to off the shelf colors, they are more predictable.
Mchelle -We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sandra C.
June 18, 2017
Inconsistent color
POSTED BY:
Sandra C.
June 18, 2017
When I received the first package the color was great but as packages continued to ship the colors were always off. My hair color dye went from darkest brown/black to a brown which is not what I wanted.
Sandra- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Sarah M.
June 18, 2017
SO disappointed
POSTED BY:
Sarah M.
June 18, 2017
I was hoping to give up the expensive salon trips and do my own color at home. I had recently transitioned from single process to balayage and loved the results. I didn't love the grey hairs so I figured I would give esalon a go. I hate the color they formulated and the greys are still visible. Now I'm stuck with a permenant color that I will have to either suck up and grow out or sink big $$$ into a salon fix.
Sarah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Melody W.
June 17, 2017
Pros & cons
POSTED BY:
Melody W.
June 17, 2017
I like the product & results were very good. It feels a little pricey for touch up. I asked to be removed from auto reorder program but received the product anyway.
Melody - We're sorry to hear you feel our color is too expensive. Our salon-grade product is made custom for you by licensed colorists. We're contacting you further to confirm that your service is off and assist you further with your account.
POSTED BY:
Amber H.
June 17, 2017
Color faded after only a few weeks
POSTED BY:
Amber H.
June 17, 2017
The color has almost completely faded or washed out after only a few weeks, despite the fact that I use color safe shampoo/conditioner and I wash my hair every 2-3 days. Not pleased. I will not reorder.
Amber - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Bree P.
June 17, 2017
Great idea but yucky product
POSTED BY:
Bree P.
June 17, 2017
The idea of this company is great but this actual product is gross. It's thick and chucky, hard to rinse out. I took 3 days to get it off, I'd itch my head and have dye under my nails. Makes me sad, I had high hopes.. 😓
Bree - We’re sorry that your custom color left your hair feeling thick and chunky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Antonia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Velda W.
June 17, 2017
Sores
POSTED BY:
Velda W.
June 17, 2017
It left sores on my scalp after following the instructions completely.
Velda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Lorinda H.
June 17, 2017
Not happy
POSTED BY:
Lorinda H.
June 17, 2017
I've tried your product and I'm not happy with it. I've worked with your colorist and twice without success. I do not want to receive your product anymore.
Lorinda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lisa P.
June 16, 2017
Great color BUT
POSTED BY:
Lisa P.
June 16, 2017
Seem every color I get for my roots keeps getting lighter or it's extremely red. I now have bands or stripes were you can definitely see a difference in new and older colors. I'm really not happy
Lisa- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Valerie - We’re sorry that your custom blended hair color did not provide you with the results you were looking for. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Christine H.
June 16, 2017
Not impressed, can't stop order despite cancelling
POSTED BY:
Christine H.
June 16, 2017
Too drying, strong smell, worse than drugstore product at a higher price. I immediately cancelled auto order after first use and online again but still keep getting notifications of auto-shipping.
Christine- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Deanna B.
June 16, 2017
Hair color review
POSTED BY:
Deanna B.
June 16, 2017
I have put my account on hold . I like the color almost , but after 2 washings it turns light .
Deanna - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Emily G.
June 16, 2017
Too Dark!!!
POSTED BY:
Emily G.
June 16, 2017
I am 60 years old, I don't want my hair to be as black as Elvis and my first shipment was too, too dark. I typed a message and asked for the second shipping of the color to be a lighter brown with blonde highlights if possible, and no red. I saw no difference, the second shipment was as dark as the first, so I cancelled. This was too expensive to get color that I don't like.
Emily - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Kathy S.
June 15, 2017
WAY too dark
POSTED BY:
Kathy S.
June 15, 2017
I rinsed out color after half the time and it is s very dark brown. Since the last few times had too much gold, next time let's try Light Brown. I have always used Loteal
Med Golden Brown in the past and it was a perfect color.
Kathy- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Michelle S.
June 15, 2017
Eh its ok
POSTED BY:
Michelle S.
June 15, 2017
Didn't last long in the roots, love the color though.
Michelle- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Elizabeth E.
June 15, 2017
Great color, doesn't cover gray
POSTED BY:
Elizabeth E.
June 15, 2017
I love color and the way the product makes my hair feel, but I'll probably need to be canceling my subscription. The color doesn't cover stubborn gray on my hairline in particular and when I complained about it I was told to darken the color. Well, I don't want a darker color, just something to cover the gray as I used to be able to do with Wella or with my stylist. Wish this had worked out and that the answer to my question was something better than change your color to cover gray! Still, if you don't have stubborn gray, this is a good product and I'm jealous that you can use it! Back to the salon for me!
Elizabeth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Vicki H.
June 15, 2017
not for me
POSTED BY:
Vicki H.
June 15, 2017
I want to cancel this product being sent to me; it's a good product, it's just really been too dark and I've returned to a product I used in the past. Would you please cancel my subscription to esalon.
Vicki- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Leticia B.
June 15, 2017
My package never came
POSTED BY:
Leticia B.
June 15, 2017
Okay it's on the 5th day asking United state post office to delivery my item. They keep giving me confirmation for redelivery still not here!! I was patience but now getting super frustrated. I want to order volume shampoo and conditioner but I'm have problems getting this hair dye. Been on hold for 20 mins now. They need update their freaking shipping. I been using dry shampoo just so I don't wash untill I was dye my hair it's been 5 days upgrade your delivery!
Leticia- We’re sorry that you were disappointed with your experience. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Tammy V.
June 15, 2017
Not as good as I hoped
POSTED BY:
Tammy V.
June 15, 2017
I really liked the color once it was processed, but it has not held up. I colored my hair less than two weeks ago and already it is fading and the grey hair is coming back.
Tammy- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Karen B.
June 15, 2017
Doesn't cover gray.
POSTED BY:
Karen B.
June 15, 2017
I was not happy with the color as it did not cover the gray at all. In fact, it seemed to turn it more pink.
Karen - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
jillian D.
June 15, 2017
HORRIBLE PRODUCT!!
POSTED BY:
jillian D.
June 15, 2017
My hair feels like it has been dipped in candle wax, even after I washed it six times!!! So unhappy with the color as well, I have black hair and that's exactly what I told them I did not want. Do Not Use!
Jullian - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kathleen A.
June 14, 2017
Color not Quite Right Yet
POSTED BY:
Kathleen A.
June 14, 2017
The color was still too dark, and I still can't get it consistent. I have many areas of brown patches of hair that I can blend it with my blonds. Needs a little more adjusting
Kathleen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Michelle A.
June 14, 2017
Too Brassy
POSTED BY:
Michelle A.
June 14, 2017
I specifically asked my colorist to formulate hair color for me that would not result in brassiness. This product actually results in more brassiness than the drug store brands. I will be going back to the drug store for my next box of color.
Michelle - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Megan H.
June 14, 2017
Didn't cover
POSTED BY:
Megan H.
June 14, 2017
Didn't cover grey thoroughly although left on longer than time. Don't think it's value for money as salon prices have come down
Megan - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Shelley C.
June 14, 2017
Way way to strong
POSTED BY:
Shelley C.
June 14, 2017
To many steps and it ruined my hair and I had major hair loss breakage
Shelley- We’re sorry to hear that your results did not turn out as you expected and that your hair felt more damaged than normal. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Marisol V.
June 14, 2017
Thinned out my hair and faded too fast
POSTED BY:
Marisol V.
June 14, 2017
My grays came out after 2nd wash and the Color gloss faded on 2nd wash. I use sulfate and parabans free products. My hair also thinned out after coloring. I do like the convenience of getting the color and delivered.
Marisol- We’re sorry to hear that your hair color faded faster than you expected and you experienced more hair loss than normal. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
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