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Cynthia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christina C.
December 17, 2017
Horrible.
POSTED BY:
Christina C.
December 17, 2017
My color is patchy and didn’t cover my grey. Also left a weird residue on my hair. Even after I washed it three times
Christina - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Carie S.
December 16, 2017
STILL TOO DARK, ALMOST BLACK, s/b medium&YOU FAILED TO SEND MY HIGHLIGHTS
POSTED BY:
Carie S.
December 16, 2017
WHERE IS MY ORDER?
My color is far too dark steel and I now have that hideous dividing line between the hair that is now too dark and the new color that is at least a little better on me.
I called Dec 8, 2017 asking if I should do yet another color fix to attempt to lighten the die from the first color you sent me the is far too dark. Or, if I should highlight to try to blend it together. Your staff told me to highlight and I ordered the new immediately-moving up the pending shipment and I was told I should receive it my 2-3 days ago. Surprisingly, AT MY OWN COST even though it was your blend from the first lot that was for too dark, and I've been trying to lighten it ever since. look at my photos. Now my hair is almost black which looks horrible on me!
...That was on 12/8/17, over a week ago and I have received no notices indicating that it’s being shipped, when I was told I would hopefully receive it by two ago. When I looked on-line, it say it isn't shipping until my regular time on the 21st! I MOVED THE ORDER UP-I SHOULD HAVE RECIEVED IT ALREADY. I HAD EXPRESSED THAT I WANTED TO FIX MY COLOR BEFORE MY HUSBAND'S BUSINESS CHRISTMAS PARTY. WHY HASN'T IT BEEN SENT? AT THIS POINT, WOULD YOU RUSH IT?! It should NOT be at MY cost.
Also, in the last order I received a conditioner and styling lotion that I did not order. At first I thought they must be samples to try. When I just checked your website I see that you charged me $30 for them! I did not order these! PLEASE REFUND ASAP.
NOT HAPPY WITH YOUR COLOR.
Thx
Carie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
M B.
December 15, 2017
Convenient but just ok coverage and color
POSTED BY:
M B.
December 15, 2017
After three tries and color adjustments, it still didn't cover the gray well or look a anything close to the light brown in the picture. I give up.
M B. - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Maureen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sheila C.
December 14, 2017
Made hair fall out.
POSTED BY:
Sheila C.
December 14, 2017
Color was good but my hair got really thin.. When I colored my hair globs of hair was in the drain after rinsing. Didn't realize how bad it was until I rinsed it out in the shower vs the sink. Had to be the product, first time I used a non salon product. Never again.
Sheila - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Cynthia M.
December 13, 2017
Haircolor
POSTED BY:
Cynthia M.
December 13, 2017
I’ve asked in prior emails to have my color toned down to a more brown (current color too red and lightens my roots too much). I was told my colorist made the change but my last order was the exact same as original.
Cynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. However, all eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Charles L.
December 13, 2017
Color
POSTED BY:
Charles L.
December 13, 2017
It starts off good but after a week or so it fades to that redish tint even after I use the lock it shampoo an conditioner?
Charles - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help!
POSTED BY:
Brenda S.
December 13, 2017
Color not as requested
POSTED BY:
Brenda S.
December 13, 2017
I asked for an Ash blonde color. Received a yellow blonde. When I gave feedback I asked if it were possible to get a more Ash blonde color. Not so yellow. I send pictures. The woman who responded was rude and told me to go to a salon and have my hair died gray.
Brenda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Melissa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Brittany W.
December 13, 2017
1st time user
POSTED BY:
Brittany W.
December 13, 2017
I liked that esalon includes everything needed in the kit. I wish i had known i was going to have two colors for roots and length. It is very close to the salon color in my hair but still a little flat. Really hard to color back of head myself.
Brittany - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Debra S.
December 12, 2017
Didn't arrive
POSTED BY:
Debra S.
December 12, 2017
It has never arrived. I have cancelled my plan and would like refund please. Very disappointed.
Debra- Thank you for bringing this matter to your attention. We are so sorry to hear that you have not received your order. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Barbara M.
December 12, 2017
bad product
POSTED BY:
Barbara M.
December 12, 2017
I wasn't sure at first that e salon hair color was the problem, but after this last use I am positive. I do not usually write reviews, but felt I needed to this time. I don't usually have dandruff but shortly after using e salon I started getting these little chunks of dry scalp, I could feel it when I ran my fingers across my head. I thought that it could just be due to the change of season but then it got a little worse. I decided not to use esalon anymore and wanted to go back to the Age Beautiful (purchased at Sally's Beauty Supply) I went to Sally's in a surrounding town and they were out of my shade. Later went to another Sally's and found that, that particular stored had closed. During these weeks of trying to go back to my old color, low in behold my scalp had improved greatly. Desperate to get color on my hair, I reluctantly used the e salon (still in unopened box) within one day, my scalp was back to small chunks of skin flaking off. I am convinced that e salon hair color is too strong for my skin and the color does not cover gray, nor is it as rich and deep as my previous color. I will not use this product again, as I feel it is dangerous to my scalp.
Barbara- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
JULIE R.
December 12, 2017
Didn't appear to be permanent...
POSTED BY:
JULIE R.
December 12, 2017
As a hospice patient, I am unable to wash my hair my on own. It was only washed 4 times since this treatment. It washed right out. Now my hair is darker on top & on the ends. Looks silly. Afraid to use again.
Julie
Julie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Sheila B.
December 12, 2017
Slimy and smelly
POSTED BY:
Sheila B.
December 12, 2017
I really wasn't impressed by any means. I was upset because I paid for hair color and honestly get better results from a Revlon cheap box for 5 bucks. I wanted a black cherry color but instead I got a super reddish brown that looked mousy and faded after 2 washes. I'll continue to buy from the drug store.
Sheila- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Christine H.
December 10, 2017
Gray Hair
POSTED BY:
Christine H.
December 10, 2017
The color does not work on my gray hairs on the two times I've used your product. I am unhappy with the product.
We are so sorry to hear that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Judith I.
December 10, 2017
Custom Hair Color
POSTED BY:
Judith I.
December 10, 2017
The last shipment was way too red and not brown. I had asked for the color to less dark but not red!! The color was HORRIBLE!! I had to buy a root color at CVS to cover the roots!!
Please change this formula to be more darker brown.
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Jill R.
December 10, 2017
Too dark, made hair greasy
POSTED BY:
Jill R.
December 10, 2017
The colour came out much darker than that I chose. It also made my hair incredibly greasy, requiring 3 shampoos to get clean.
Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sharon S.
December 9, 2017
Absolutely the worst experience I have had!
POSTED BY:
Sharon S.
December 9, 2017
The conditioner turned to a glue on my scalp and after over 1.5 hours of trying to rinse it put it is stuck as a glue on my scalp. Over 150 hairs in a clump came out due to it!!!!!! I have to go to salon now to see if they can get the crap off my scalp. A doctor is next for the raw scalp I have from trying to get the conditioner/glue off my scalp. Bald patches now!!!!!!
Sharon- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Terese K.
December 8, 2017
Color not true
POSTED BY:
Terese K.
December 8, 2017
After a number of times sending comments about the color being to dark and not enough gold. I have given up on this product.
Terese- I am a licensed hair colorist here at eSalon. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rebecca O.
December 8, 2017
2nd color shipped
POSTED BY:
Rebecca O.
December 8, 2017
Box arrived with two bottles of color, first bottle in box of color was perfect, next time I was ready to color made my color Orange red. And Every box after that the same formula haven't opened box to use it. Need to return color and cancel.
Hi Rebecca,
Thank you for reaching out about this situation. I see that you have worked with your Colorists to resolve this confusion, and your next order is on the way! Please let us know if there is anything else we can do to help you reach your hair color dreams!
POSTED BY:
nellya S.
December 8, 2017
will send you color even when you cancel and keep charging you
POSTED BY:
nellya S.
December 8, 2017
didn't like the color . washes off too quickly. doesn't cover gray strands. and the company kept sending me color long after I canceled and kept charging me refusing to refund shipping charges. awful customer service. will never buy from them again. beware when signing up.
It’s not covering my gray that well. The color washed out on the gray hairs after a couple of weeks. I had the same issue the last time. The actual color on my hair is perfect. Just please fix it so the color holds on to the gray hair. Thank you!
Vivienne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Brandy O.
December 8, 2017
Silverish Black
POSTED BY:
Brandy O.
December 8, 2017
Hi the product was a bit silverish black and way to dark for me. Its becoming noticeably darker on top when I cover the roots (from gray). I did not notice this the first time using it but now I can. I prefer a dark chocolate brown versus midnight black. I do not care for light brown shades but love dark dark brown. I did follow instructions to "blend" the color with the ends, but it is still really black on top.
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Jennifer W.
December 8, 2017
Wasted color
POSTED BY:
Jennifer W.
December 8, 2017
The colorist matched my color exactly only problem was I wanted a completely new color.
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Certified Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Emma W.
December 8, 2017
Grey coverage not complete
POSTED BY:
Emma W.
December 8, 2017
I purchased a light brown ash to redo my light brown natural roots and cover grey. It stripped my hair a little, revealing brassy undertones, which worked against the neutral to ash brown look I was trying to achieve. The colour also didn't completely cover my greys, especially the very fine greys at the front of the temple area.
We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
tebra P.
December 7, 2017
Wrong color
POSTED BY:
tebra P.
December 7, 2017
I don’t know what happened but I colored my hair and it came out really ashy and dull. The box was different if that makes any difference. So far up until now everything has been great. I haven’t done anything to change my hair since I’ve been using you. So I don’t know if it got mixed up with someone else’s or what. Just letting you know so you can review it. Thank you
Dear Tebra- My name is Stephanos, and I am a licensed colorist here at eSalon. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Janice S.
December 7, 2017
Colour adjust
POSTED BY:
Janice S.
December 7, 2017
Was horrible colour from light blonde colour to grey had to pay out for hairdresser to fix it not impressed
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kay A.
December 7, 2017
Hot headed
POSTED BY:
Kay A.
December 7, 2017
After receiving my remixed colour it took a while to get it done due to medical reasons. The roots took most of the colour but then the length of my hair badly coloured which I was very disappointed about. 😲 The colour I chose stood out slightly onto but by my ears & bellow my own colour.
Dear Kay- My name is Stephanos, and I am a licensed colorist here at eSalon. We want to thank you for bringing your experience to our attention. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! We appreciate you reaching out!
POSTED BY:
Deb H.
December 7, 2017
requested trying new highlight
POSTED BY:
Deb H.
December 7, 2017
I requested trying the highlight system and was told i'd e contacted.... no word
Dear Deb- My My name is Stephanos, and I am a licensed colorist here at eSalon. We sincerely apologize for your experience, and thank you for bringing this to our attention! We are committed to your Color Happiness, and have sent you an email with more information regarding your inquiry. Please let us know if we can assist you further!
POSTED BY:
Deborah S.
December 6, 2017
way to dark
POSTED BY:
Deborah S.
December 6, 2017
No glide, just black. Suppose to be dark brown. Not happy looking like a witch.
I received my first kit and tried it. Too much red. So I let them know and they sent me one for free which was very nice! But the 2nd one was again too red. I was trying to go for a darker blonde or light brown. This was auburn. So I gave up. Great idea but it’s too hard to get the right color
We’re so sorry to hear that you were disappointed by the results of your color application. One of our Certified Colorists will be reaching out to work on adjusting your formulation, and getting you the color you were dreaming of. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kyah M.
December 6, 2017
Beautiful color-- absolutely NO staying power
POSTED BY:
Kyah M.
December 6, 2017
This color was the dream-- at first. The shade was perfect, the application was easy, and it came in a timely manner. But after washing my hair only 3 times (with color-care shampoo), the color was mostly washed out. I canceled immediately. I really wish this could have worked out, but I can't afford to dye my hair weekly (nor would my hair survive the trauma).
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to get you better coverage! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Ira C.
December 5, 2017
Still Needs Adjustment
POSTED BY:
Ira C.
December 5, 2017
A previous adjustment lightened it sufficiently but now it has too much brass. Cool it a bit.
Ira - We're sorry this color was a little bit too brassy. Your colorist is working on your formula to provide you with the shade you want and counter any brassy tones. We look forward to hearing how you love your new custom color!
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced warmth. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Stephanie B.
December 4, 2017
Not the color I Expected
POSTED BY:
Stephanie B.
December 4, 2017
My hair was a dark burgundy color so I was excited when this color was coming to me. HOWEVER when coloring my hair the color was a BROWN and totally covered all my burgundy. Now I have dark brown hair and NOT HAPPY.
Stephanie - We are sorry that your hair color turned out other than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We will reach out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jane P.
December 4, 2017
Didn’t cover all the grey.
POSTED BY:
Jane P.
December 4, 2017
This could be my fault too. I will order my color a shade darker and tell the colorist where the grey is and how much
Jane - We’re sorry your recent order didn’t provide the coverage you expected.Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Laura L.
December 4, 2017
I’m not convinced
POSTED BY:
Laura L.
December 4, 2017
I’m underwhelmed. I asked for ash blonde, got gold. I asked again for way toned down ash, no luck. The lady on the phone hedged when I asked about the guarantee. I think it’s time to cancel.
Laura - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary free hair color credit. Your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Kendra T.
December 4, 2017
Hair product is great but....
POSTED BY:
Kendra T.
December 4, 2017
My hair color was great! However your customer service needs some work! Disappointed in the conversation I just had, would have ordered this product again in the future but now I will not be returning.
Kendra - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kim W.
December 4, 2017
Long thick hair
POSTED BY:
Kim W.
December 4, 2017
I described that I have long thick hair in my initial profile. There was not enough color product to pull color through the ends of my hair to blend for final few minutes of processing. I was disappointed because I thought that amount provided with order was not custom. Felt like hair was only half done.
Kim -We’re sorry that you were disappointed by the amount of color for of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have added a comp gloss to your upcoming order. Please check your email for more details about your complimentary gloss. Again we do apologize.
POSTED BY:
Tiffany W.
December 4, 2017
Too dark
POSTED BY:
Tiffany W.
December 4, 2017
Hello. Although I liked the ease of the package usage and that all materials needed are included in the package, I think the light brown is too dark for my hair. I was actually going to contact and inquire how I change my hair coloring product. After 3 months of using it, I think I need to try a lighter shade.
Tiffany- Thanks for sharing your feedback. We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Melissa A.
December 4, 2017
I cancelled my account on Nov. 16th.
POSTED BY:
Melissa A.
December 4, 2017
Why did you charge me and send the shipment I cancelled. Not good. Now I am mad. The color has never been correct. I cancelled and received a confirm email on 11/16 that you received my comments. I want my money back....now. This is theft. I will post a negative review in the next 24 hrs if not refunded. Unbelievable. I should not have to repeat steeps taken in November!!
Melissa - We apologize for the confusion regarding your account and your complimentary reformulation. We see you've already spoken with one of our representatives who was able to work with you to find a solution. We're glad we were able to help!
POSTED BY:
Patty A.
December 3, 2017
Haircolor decent but Highlights awful
POSTED BY:
Patty A.
December 3, 2017
I've used the haircolor twice and it was good enough. I wasn't blown away by it.
However, the Highlighting kit sent was ridiculous. First, the manner in which I am supposed to highlight is tedious. No cap or any way to keep highlighter from the rest of your hair. Just separate it in this oddly instructed ,hard to grasp way.And I am an intelligent person that can understand very intricate instructions on a many manner of subjects. Then when all was said and done the color was wrong all wrong.I'll just go back to my tried and true L'Oreal highlighter. Or an even better idea. Bite the bullet and pay a salon.
Patty - We apologize for the disappointing experience you had with our Lightlab. We’ve received your feedback on your recent order. Your colorist will review your comments and adjusted the application for your next highlight kit. If your colorist has any questions, they will reach out to you. Since our lightener is progressive, your highlights will lighten with each application for increased depth and dimension. So while your next Lightlab kit will be similar to your last one, the results will be lighter than they were before. For best results, make sure you apply the lightener to your previously highlighted strips of hair. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Tina N.
December 3, 2017
Hated it
POSTED BY:
Tina N.
December 3, 2017
This was absolutely the wrong color and my hair felt like straw after using it.?
Tina - We’re sorry that your hair felt straw after your color application and that your color didn't come out as expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. Again, we apologize that you were unhappy with your experience.
Amy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
.
December 2, 2017
Wrong item sent
POSTED BY:
.
December 2, 2017
They sent me the wrong item and when refunding it they wouldn’t reimburse for shipping. I refuse to order from them again but now I am stuck getting emails nonstop from them and multiple times tried to unsubscribe but cannot get my email removed. They are Awful!!!
We apologize for any confusion regarding your account. When you spoke with our representative, we offered to send you an adjusted color at no charge or you could return the package and be refunded for the price of the color, less shipping. We see that you've already spoken with one of our representatives, who has help you resolve the situation and unsubscribe from our promotional emails. We're glad we were able to help.
POSTED BY:
Samantha S.
December 2, 2017
Hair color
POSTED BY:
Samantha S.
December 2, 2017
Since my first shipment the color hasn't been quite right. And it takes a lot to wash this stuff out. My hair feels like lard is in it and need to wash 2-3 times. I'm not happy with the product.
Samantha - We sincerely apologize that your color came out other than expected, and appreciate you taking the time to share your feedback. We are happy to help. To help avoid the issue of the hair color being hard to rinse out in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. Again, we apologize for any dissatisfaction with your color. We hope you consider using our service again in the future.
POSTED BY:
Margarita
December 1, 2017
Worst color experience EVER!!
POSTED BY:
Margarita
December 1, 2017
Not even close to what I asked for! Very dark and no highlights. Not as promised and then argued with me to get a refund. HORIIBLE experience!
Magarita- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Nicole J.
December 1, 2017
Excessive shedding since coloring
POSTED BY:
Nicole J.
December 1, 2017
My hair has been falling out excessively since I’ve colored my hair with eSalon. I don’t dare use the product again for fear of losing all my hair. My hair is soo thin now. Luckily I had really thick hair so it doesn’t look poor. The product colored well. But I can’t ignore the fact that the day after coloring my hair, it started falling out and kept losing more for a month. It has gotten better now but I still can grab loose hairs every time I grab my hair.
Nicole- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
.
December 1, 2017
AWFUL
POSTED BY:
.
December 1, 2017
Did not like product and now I cannot delete my account!
Karla- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and deleted your eSalon account. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Kristi W.
December 1, 2017
MIXTURE SEEMED OFF
POSTED BY:
Kristi W.
December 1, 2017
My last purchase did not seem to take very well. I just colored my hair on 11/22 and it is back to it's brassy, golden color rather than the chocolate brown it should be. The coverage in gray was not as well as previous coloring and I left the color on for 15 minutes longer than I typically do. Not sure what happened but I just wasn't pleased with the results this month.
Kristi - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Jenn E.
December 1, 2017
Dried hair and barely any coverage
POSTED BY:
Jenn E.
December 1, 2017
I followed the instructions to a T, and once I washed it out and conditioned my hair, it was super dry. I got back in to condition it again and thankfully it helped a bit. I learned my coverage wasn't that strong and didn't cover all of my grey like I'm used to. I was super upset to see this didn't work for me.
Jenn- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Stephanie A.
December 1, 2017
Guaranteed to destroy your hair
POSTED BY:
Stephanie A.
December 1, 2017
I cannot begin to describe how painful the chemical burns on my scalp were from this product. I am no rookie to at home or salon hair coloring but this takes the cake for bad hair experiences. I HAD long beautiful hair to the top of the small of my back. I was looking to get close to my natural dark brown and let it grow out as gracefully as I could. My roots are a completely different color than the rest and as I mentioned earlier...my scalp has chemical burns. My hair is destroyed. It was brittle and breaking immediately following using this product. I went to my stylist and begged to have my hair saved. It's now 6 inches shorter. Totally fried ends and damaged the entire way up. Now that my body is healing, I only have damaged hair and a peeling scalp to show for my super discount deal from eSalon.
If you like your hair go to a real salon because sometimes the cheaper product is just a cheap product.
UPDATE: eSalon emailed an intent to refund my purchase, much appreciated and extraordinarily timely, then replied to my review claiming an allergic reaction. Unfortunately, chemical burns are not the same as an allergic reaction or sensitivity. I'll leave things at that on this particular topic.
Although I will never recommend this low quality product line after such a horrid experience with the product, I will give credit where credit is due as eSalon was on the ball with a refund and return comment to my review.
The first time I bought the product was very good, but this time I'm not satisfied at all, first the higher price only for the roots and apart I had to pay taxes. My gray hair was not covered, even following the instructions.
Nancy - We apologize for the confusion regarding the price of our color. According to our records, you used a coupon with your first order for $12 off your first order, which is why the second order was more expensive. We're sorry to hear the second order didn't provide the same level of gray coverage as the first. We'd be happy to send you a complimentary reformulated color that should grab onto those grays like before. Look for our email for more information.
POSTED BY:
Carolyn A.
November 30, 2017
Not satisfied with color that was chosen for me.
POSTED BY:
Carolyn A.
November 30, 2017
I would like a refund and please take me off your revolving order..
Carolyn - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, turned off your Plan and refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Carla S.
November 29, 2017
Not for me
POSTED BY:
Carla S.
November 29, 2017
Color is good but fading already. Messy and left my hair feeling like cardboard until the conditioner was put on. Really hesitate to use again.
Carla- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Lesli E.
November 28, 2017
Nice Color but not for White Hair Coverage
POSTED BY:
Lesli E.
November 28, 2017
My colorist tried really hard to get a color that would cover my stubborn mostly white hair. Unfortunately, the pigment did not work and the color was brassy and not too attractive in spite of adjustments to attempt to correct the tone. Good effort all around though and a tough problem to solve.
Lesli- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kim C.
November 28, 2017
It's ok
POSTED BY:
Kim C.
November 28, 2017
I want it to be a brighter red
I keep asking for a brighter red and I have not gotten it yet.
Kim - We're sorry to hear your last formulation was vibrant enough in it's red tones. We see you are currently working with your colorist to formulate a new custom blends for a brighter red shade. We're glad we're able to help!
POSTED BY:
Miss H.
November 27, 2017
Disappointing for the first time ever
POSTED BY:
Miss H.
November 27, 2017
I have been using your product for a long time and never had any reason to complain only praise for this amazing product. However my last order seemed to be a little sparse. The bottle shape has altered looks smaller but assuming the amount of product is the same...I did not have enough ...I usually have about a 50p size blob left to put through ends before rinsing off.This time I barely had enough to cover roots. My daughter applies my colour for me and noticed it too. Will be interesting to see what happens next time.I was so disappointed ...Really do not want to start using another product, my colour is fab.
Miss H. - We’re sorry to hear that you were unhappy with your custom color. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We will reach out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Mona B.
November 27, 2017
Color didn't hold/cover
POSTED BY:
Mona B.
November 27, 2017
Didn't have good gray coverage. I don't have a lot but immediately saw the ones I do come through after rinsing color off. After 2nd shampoo there was a lot of color loss. I left the color on the roots 20 minutes and ends for 12. Maybe longer processing time?
Mona - We’re sorry your recent order didn’t provide the coverage you expected and started to fade fast. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Andrea Z.
November 27, 2017
Color
POSTED BY:
Andrea Z.
November 27, 2017
Hi, this was the second time my color didn’t seem great.
It’s lighter and lighter with no blue tone in it at all.
I tried to complain once and you sad I’m dying my hair wrong. Now it was lighter again.
I understand mistakes can happen , admit them though.
Not each of your colorist it’s paying attention to what customers wants
Please try to fix it, I’m not going to pay $26( with shipping) for color I’m not happy with,
Thank you
Andrea Walsh
Andrea - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have added a free order credit to your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Marisa D.
November 27, 2017
Roots Still Lighter Than Ends
POSTED BY:
Marisa D.
November 27, 2017
I like the custom color and the fact that someone is taking the time to mix it however I've tried this twice now and the roots still end up being lighter than the ends and rest of my hair. My grays start to come in rather quickly; I normally like a darker color to ensure the color takes well. The problem I keep having is that the color appears brassy or too warm up at the roots and it's lighter than the rest of the hair. I love bayalage but this was the reverse--twice. The first time I thought it was me and that perhaps I didn't leave it on long enough or perhaps I didn't choose a dark enough shade. The second time; even after some adjustment from the colorist and additional instructions- it was still brassy and light at the root. I could tell right out of the shower. This occurred even after I extended time leaving it on and pulled through a little bit of color to give it the "pop" per the instructions. Lastly, both times I noted that my hair felt almost plastic-like after rinsing; this was even after I used the conditioner so did not like that at all either as I got the impression it was making my hair brittle. The whole reason for my use was so that I could go longer between salon visits but I think I'll just throw in the towel here and leave it to the pros instead.
Marisa - Thank you for your feedback. We’re sorry to hear that your color came out lighter than you expected.We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
kaitlyn D.
November 25, 2017
Need adjustments
POSTED BY:
kaitlyn D.
November 25, 2017
Most of the Hair color washed out within a few washes. Would like a little darker to match roots and cover old highlighted areas. I enjoyed everything else.
Kaitlyn - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Monique C.
November 24, 2017
Couldn't Rinse Out
POSTED BY:
Monique C.
November 24, 2017
Hi, I'm not sure if this is the normal result of this product but I tried to follow the instructions. But when it came to rinsing it out, my hair felt waxy and I had a difficult time trying to rinse it out. A waxy substance kept accumulating under my nails and it took a few days and several hair washes for my hair not to feel greasy. I just received my new order and am going to try to give it another shot. I would like to know what I am doing wrong before I proceed.
Monique - We apologize for the inconvenience. Although this is certainly not normal when using our products, our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not thoroughly washed out. Our color can occasionally require a bit more shampooing than other color, but not to worry, this can easily be fixed with another wash. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
To help avoid this issue in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp.
POSTED BY:
Josie R
November 23, 2017
Damage
POSTED BY:
Josie R
November 23, 2017
I don't use hair color that uses anomia in the developer and this had it . My hair some what damaged before I colored with your brand and now it is really bad. It's very brittle and dry also breaking off. Going to send back my last order and cancel.
Josie - We’re sorry that your hair felt very dry after using our hair color. Since you were unhappy with your results, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Stacie B.
November 23, 2017
So unhappy!
POSTED BY:
Stacie B.
November 23, 2017
I had such high hopes for this product. But instead I was so disappointed. The product left a terrible thick substance in my hair that took 5-6 washings to get out. And trying to cancel is a nightmare. The website keeps directing you to the same place with the same instructions that lead to know where. Will go back to products that do not change the texture of my hair.
Stacie - We’re sorry that your custom color left a thick substance on your hair. Since you were unhappy with your results, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Janelle - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Naime R.
November 21, 2017
Sorry!!
POSTED BY:
Naime R.
November 21, 2017
I tried it for a second time and still has not covered my roots or my ends, the color is nice but does not covers completely. I'm not sure if I should give it a third try out or if I should cancel my future orders...
Naime - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the coverage you’re looking for.
POSTED BY:
Barb B.
November 20, 2017
Not impressed
POSTED BY:
Barb B.
November 20, 2017
It was made my hair feel like wax. Did not color the gray
Barb - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
LINDA G.
November 20, 2017
Disappointed
POSTED BY:
LINDA G.
November 20, 2017
I have been using this hair color program for months now. I just applied my latest hair color 2 weeks ago and already my gray is showing, even considering normal hair growth. Normally it doesnt show for 8 weeks or more. Plus, I think the instructions on this shipment were incorrect, as it stated, after the primary root application and timing, to apply, blend in and leave the leftover color on for only 2 to 3 minutes. This did not turn out very well as my previous applications had. Hopefully my next shipment will be better.
Linda - We greatly apologize that your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Melissia D.
November 20, 2017
Turned orange!
POSTED BY:
Melissia D.
November 20, 2017
I filled out everything, included a photo of my current hair color and even commented that my hair has a tendency to turn orange when going lighter. I chose icey blond and ended up with a lovely reddish orange hair!!
A sore bought box for has never done this bad of a job!
Would defiantly NOT recommend at all!
11-21-17
Melissia - We apologize that your color formulation tinted your hair an unwanted orange shade.Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Danielle L.
November 20, 2017
Not even close to the color selected
POSTED BY:
Danielle L.
November 20, 2017
This was a nightmare in a box. Fire engine red roots and pumpkin orange ends. Don’t try this
Danielle - We apologize that your color formulation tinted your hair an unwanted orange shade.Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Melanie C.
November 20, 2017
Wrong, wrong, wrong!
POSTED BY:
Melanie C.
November 20, 2017
I keep requesting a medium brown and you keep sending me a dark brown. NO MORE!! My hairstylist will be coloring my hair from now on.
Melanie - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We again apologize for the inconvenience.
POSTED BY:
Sophie Leigh
November 20, 2017
Completely different colour...
POSTED BY:
Sophie Leigh
November 20, 2017
I ordered Medium Blonde (Pearl Copper), which the colour chart showed as a light pearly blonde, but the colour I have ended up with is very orange. Bottle 1 of my custom blend, applied to the roots, was made up mostly of medium blonde, with notes of copper, blue violet and just a dash of red - this colour was okay, but still much warmer than expected. Bottle 2, applied to the roots was made mostly of the copper tone, which has given my hair a very contrasting orange in the lengths and tips- which is not what i wanted, especially as in my notes to the colourist I stressed that my hair picks up reds easily.
Negatives: The solution itself was very pungent, and stung my eyes and nose immensely which is not something I would normally expect from colours nowadays.
The positives: The instructions were clear, the shampoo and conditioner smelt great, the gloves were durable, and despite the strong smell, the solutions didn't sting my scalp.
To sum up, I will be re-colouring as soon as I can as this is not what I wanted - I've read some really great experiences with eSalon, but sadly mine was not one of them.
Sophie - We apologize that your color formulation tinted your hair an unwanted orange shade. We're always looking to improve our service and products, and truly value everything our clients say. We again apologize for the inconvenience.
POSTED BY:
Tracey S.
November 19, 2017
Not as good.
POSTED BY:
Tracey S.
November 19, 2017
This only lasted 3 weeks, not as shiny, really not happy with it.
Tracey - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Sandi V.
November 19, 2017
Not what I requested
POSTED BY:
Sandi V.
November 19, 2017
I asked for less gold not NO gold with my last color shipment. I guess I should have got back on my account before my order was shipped.
Sandi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kristin S.
November 19, 2017
Left hair greasy
POSTED BY:
Kristin S.
November 19, 2017
Difficult to rinse out. I had to wash my hair 3x to get the greasy feeling of remaining product out
Kristin - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jacqueline K.
November 19, 2017
2 tone hair?
POSTED BY:
Jacqueline K.
November 19, 2017
Not thrilled. I followed the instructions exactly and ended up with brown roots and burgundy ends
Jacqueline - We’re sorry that your recent formulation turned out different than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Melissa C.
November 19, 2017
Matted Hair
POSTED BY:
Melissa C.
November 19, 2017
My color is pretty good but a little brassy by the scalp. I have washed my hair a few times now because it's grimey. It like the shampoo/conditioner doesn't want to come out. I can't even get it to looked dry. It looks like my hair is super greasey. Let's see if they honor the guarantee and refund my money.
Melissa - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
BRIDGET M.
November 19, 2017
not for me
POSTED BY:
BRIDGET M.
November 19, 2017
not any better than color you could by at your local market. color way to dark
my hair feels rough not silky anymore
Bridget - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kate C.
November 18, 2017
totally disappointed with the last colour.
POSTED BY:
Kate C.
November 18, 2017
My Custom Hair Colour was hideous. I have ordered 4 times - the first one I liked. The third one was supposed to be the same but wasn't. This last one is absolutely ghastly.
Kate - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Sandy J.
November 18, 2017
Gray Coverage
POSTED BY:
Sandy J.
November 18, 2017
I used the hair color product within 3 days the gray was coming thru I don't see any difference than what I currently use at a department store. Please do not ship any more products.
Sandy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. Also, we can confirm that your Autoship Plan has been canceled so you will no longer receive automatic deliveries from eSalon.
Donna - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Cynthia L.
November 18, 2017
Gray coverage
POSTED BY:
Cynthia L.
November 18, 2017
The color was perfect..but the gray coverage was the same as other brands
Cynthia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Kim S.
November 17, 2017
I didn't like the color
POSTED BY:
Kim S.
November 17, 2017
The color was to dark and it didn't cover my roots very well.
Kim - We are sorry that your hair color turned out darker than you expected and did not cover your roots. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Reviewer101
November 17, 2017
Poor colour match
POSTED BY:
Reviewer101
November 17, 2017
Unfortunately my roots are now much lighter than the rest of my hair, I’m going to have to buy a colour remover and recolour! I got more even colour from my box dyes. The colour does however leave hair feeling soft and shiny.
Amy - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a reformulated color that will provide your desired results. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Thisbe O.
November 17, 2017
Way to dark!
POSTED BY:
Thisbe O.
November 17, 2017
I did not like the color. It was suppose to be dark brown but came out black with blue highlights. Did not like this at all.
Thisbe - We’re sorry that your hair color didn't turn out how you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the color you’re looking for. We apologize for the inconvenience.
POSTED BY:
Lisa J.
November 16, 2017
Brown is not the new blonde
POSTED BY:
Lisa J.
November 16, 2017
Loved the service and packaging. The program is affordable and convient for those on the go.
The color was rich and covered the grey very well.
However having the roots as brown and rest of my hair blonde was not a good look. So I had to spend about 200% of the cost to have this corrected.
Lesson learned- playing color games on my hair is risky.
Lisa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Heather R.
November 16, 2017
Color is great but......
POSTED BY:
Heather R.
November 16, 2017
The only thing i dont like is that once the color sits for its alloted time it feels like glue and wont rinse out unless you put shampoo in your hair. It mats my hair into a ball and i have to let conditioner sit in my hair for half an hour befor i can run a brush or comb though it.
Heather - We apologize that your recent hair color left your hair feeling a certain type of way—and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color.
To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
Again, we’re so sorry for this inconvenience. If you have any other questions or concerns, we’re here for you! Just let us know, and we can assist you further.
POSTED BY:
Debra R
November 16, 2017
Different color
POSTED BY:
Debra R
November 16, 2017
I was hoping for a lighter color but the test stand came out darker so I just stopped. I used the darker strand underneath. The set is very nice it just doesn't work for me.
Debra - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Erica B.
November 15, 2017
Do not recommend for light blonde to brown transitions
POSTED BY:
Erica B.
November 15, 2017
I have medium-dark brown hair that I recently went to the salon and spent $300 to get a blonde ombre/balayage. I pretty much regretted this choice the minute I walk out of the salon as I do not look good as a blonde and my hair almost immediately turned brassy. Not having another $300 to fix it I started searching the web to find DIY solutions. I doubled down on my blonde and used a box highlighter kit to try and touch up my hair. Another poor life choice. After this I decided I needed to go brown again. After seeing a bunch of good reviews of eSalon I decided to give it a try. Understanding that my hair would be a challenge. I ordered my color which would require a 2 step process to fill in the color lacking and then a demi-permanent dye. I was going for a dark/medium copper/gold brown. I got my box and was overly optimistic that this would fix my hair that I messed up. I followed the instructions and dyed a test strip of hair. This test strip turned 3-4 different shades and looked almost purple/pink. I emailed the company stating I did not feel comfortable dying my entire head this color. I did receive a prompt email back the next morning stating to pretty much stick with the plan and use what they sent me. Needless to say I cancelled any future orders and did not continue with dying my hair. I think my hair experimenting days need to come to an end.
Erica - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. If you decide you would like to resume your shipments, please [log into] (https://www.esalon.com/users/login) your eSalon account. We hope you consider using our service again in the future.
Iliana - We’re sorry that your color formulation came out darker than you were expecting. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Krista D.
November 14, 2017
Just OK
POSTED BY:
Krista D.
November 14, 2017
I could definitely tell while it was on my head that this is more like salon strength hair dye, versus what you buy in a drugstore. The smell was stronger and it was very tingly. I felt like the 2 part process (dye roots, wait 15 min, dye rest of hair, wait 10 min) made it difficult to not accidentally overlap hair color. I ended up with sections near the front that got more dye than others, and as a result the front of my hair is much darker than the rest. I did not care for the shampoo and conditioner. The shampoo sample was small and didn't do a great job of washing out all the dye, and the conditioner sample was way too small. I had to condition my hair a second time with my own conditioner because there just wasn't enough in that little packet. I'm used to the tube of super thick, rich conditioner that you get when you buy a box of hair dye from the store and there's usually at least 4 uses in that one tube. Today (the day after I dyed my hair) my hair feels super dirty and greasy, almost like not all of the dye washed out of my hair, even though I spent a looooong time trying to rinse everything out in the shower. The color payoff is good, it's actually much stronger than I thought it would be, and it's true to the choices that I selected. At the end of the day, I can wash my hair again so the dirty feeling isn't too big of a deal, but I'm not thrilled with the fact that the color applied unevenly.
Krista - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We will reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Ronda D.
November 14, 2017
Made my hair sticky, and un able to style or even brush
POSTED BY:
Ronda D.
November 14, 2017
My hair is sticky after using esalon dye. There was a paste that was under all my finger nails as I tried to wash out the hair dye. It took an hour to get the hair dye out of my hair and it's not all gone. I'm not sure why this happened. I've dyed my hair at home many many times this has never happens before. I read and followed the instructions. I even ordered the timer. I'm very disappointed.
Ronda - We’re super sorry that your recent hair color left your hair feeling sticky and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
POSTED BY:
Hannah J.
November 14, 2017
Didn't like
POSTED BY:
Hannah J.
November 14, 2017
Created a wax like film on my hair when washing out. Dried my hair alot especially on my ends. No shine at all after like I usually get from box dye. Honestly feel like it ruined my hair.
Hannah- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jill K.
November 14, 2017
Not quite right
POSTED BY:
Jill K.
November 14, 2017
The stuff seems ok. But not enough better than what I usually use to warrant spending the extra money. And I really don't want an auto-ship. The color was not quite right, but I am sure they would adjust it for next time. But it's too expensive. Did not quite cover the roots of my hair, even though you leave it on the roots for 15 minutes before adding to the ends. I applied specifically extra to the gray around the front of my face and it did not cover it, nor did it cover much of the rest of the gray.
Jill - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Ruth U.
November 13, 2017
Color
POSTED BY:
Ruth U.
November 13, 2017
I really liked the color but needs to be a little more golden brown !!!
Ruth - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. We left your comment in the notes of your account so your colorist can adjust your color for your next order.
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