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I think better for me to go salon, I was hoping your product was good, it did not go well with my hair it did not complete dye my hair not even a third of it cover
Pearl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bree F.
January 17, 2018
The color left me looking mousey
POSTED BY:
Bree F.
January 17, 2018
The color didn't prove to be anything like I was expecting it, on top of it, it made my hair look dull and mousey. I would never repeat eSalon again. To top it off, i did not realize I was getting into a continuous shipment program. Very disappointing.
Bree - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole M.
January 16, 2018
Not as happy as I was a week ago
POSTED BY:
Nicole M.
January 16, 2018
I was sent a beautiful dark golden brown haircolor. When filling out the form I let him know that I had some resistant grays. I followwd the instructions to a T and watch the video prior to coloring. The color was beautiful until about a week later. All of my roots and grays are now a light golden brown almost blonde and the ends are dark..... It looks like I have roots again from the light color they turned. I really had high hopes
Nicole - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy S.
January 16, 2018
Too brassy
POSTED BY:
Wendy S.
January 16, 2018
The only radon I trialed this product/system was to avoid red, brassy hair but that’s exactly what I ended up with despite updating my request! Now they won’t stop sending and billing me with more if the same!! I’ve tried canceling multiple time to no avail. I’m going to end up canceling my credit card to shut this off!
Wendy - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
april B.
January 16, 2018
too much magenta!
POSTED BY:
april B.
January 16, 2018
i asked for a WARM red. NO blues, no magenta tones
the color was too cool.
and it was about one level TOO light
April - We’re sorry to hear that your color came out lighter than you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Colleen R.
January 15, 2018
Good color
POSTED BY:
Colleen R.
January 15, 2018
I had a lot of the first bottle left over? Color seems to be fading fast. Is that just the nature of red hair color? Maybe need more of a strawberry blonde?
Colleen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cherise F.
January 15, 2018
Read
POSTED BY:
Cherise F.
January 15, 2018
It damaged my hair very very badly !!!!! I hate this product !!!
Cherise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amber E.
January 15, 2018
Goopy Mess
POSTED BY:
Amber E.
January 15, 2018
While the coverage was good, it's impossible to wash out. I seriously had to scrub every inch of my scalp with my nails to scrape off the colored goop. This happened all 3 times I used the dye, the 3rd time leaving my hair overly dry and brittle from the necessary extra shampooing. I wanted to love this product and service, but the the glue like tendency of the dye is simply not worth the convenience of custom mail order.
Amber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Anna G.
January 15, 2018
Did not last
POSTED BY:
Anna G.
January 15, 2018
Color faded quickly. Tried to cancel My Color Plan and system does not have the feature readily available to allow you to do so.
Anna - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Kathy T.
January 13, 2018
Too dark
POSTED BY:
Kathy T.
January 13, 2018
It is a nice red color, but still much darker than I desire.
Kathy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melodee K.
January 13, 2018
Hair falling out
POSTED BY:
Melodee K.
January 13, 2018
Since I've been using this product my hair has bee thinning. Now it's falling out. I want to discontinue the product
Melodee - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery
POSTED BY:
Susan B.
January 13, 2018
So annoyed!!!!!
POSTED BY:
Susan B.
January 13, 2018
So annoyed. This new packaging is terrible. The top on the bottle of color was so tight neither me or my husband could open it. Rrrrrr.....
Susan - We are so sorry to hear about the trouble with our packaging. We take our customer's concerns very seriously, and we want to reassure you that we are worked with our team to get this issue resolved. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Yvonne L.
January 13, 2018
Great But Faded
POSTED BY:
Yvonne L.
January 13, 2018
The color was exactly the vibrant shade of red I've been looking for, but within one week it had faded tremendously.
Yvonne - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Peggy C.
January 13, 2018
Bad Batch?
POSTED BY:
Peggy C.
January 13, 2018
I've been using esalon for about a year, but this time the color didn't seem right going on. Really thick and "greasy" feeling. Could not rinse out no matter how long I let the water run through. I washed again later in the day and still a greasy, heavy feeling. Hate to say, but going to cancel future orders.
Peggy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Stacey - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
lauren S.
January 12, 2018
Disappointed with this one
POSTED BY:
lauren S.
January 12, 2018
For whatever reason, when I ordered the two tubes, the color came out closer to brown than the burgundy. Disappointed my NYE pics weren't the color i wanted
Lauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
Tara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa Y.
January 12, 2018
Poor coverage
POSTED BY:
Lisa Y.
January 12, 2018
This first color I bought covered wonderfully but this one did not. The aroma was stronger this time too. I wonder if it was mixed properly. I am willing to try again because the first time was perfect!
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Vina G.
January 12, 2018
Custom Hair Color
POSTED BY:
Vina G.
January 12, 2018
The custom hair color has a “red” over tone which I do not like. The gray coverage is still not 100%, maybe 85%.
Vina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hayley W.
January 12, 2018
Wrong stickers on contents or a miss with the formula
POSTED BY:
Hayley W.
January 12, 2018
I asked for the same color and gloss as my last order, but this time my roots are bright red and my ends are dark, dark brown. I am unsure if the bottles were marked incorrectly or if I was given the wrong formula, but I do not like the color. I am a nice mousy brown with red roots.
Hayley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nina D.
January 12, 2018
Just Ok
POSTED BY:
Nina D.
January 12, 2018
My roots don’t look very different than what they did prior to using the esalon kit. They still look brassy and lighter than the rest of my hair. The kit itself was nicely presented and the instructions were easy to follow. However, I was expecting my roots to actually match the rest of my hair better.
Nina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Leonie S.
January 11, 2018
Jar IMPOSSIBLE to open!
POSTED BY:
Leonie S.
January 11, 2018
The jar of color was incredibly hard to open!!! It was practically welded shut! Cut my hand trying to open it. It shouldn’t be this hard.
Leonie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracey W.
January 11, 2018
Not vilot
POSTED BY:
Tracey W.
January 11, 2018
Not violet at all just brown I'm disappointed I wanted purple in my hair not brown
Tracey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karla B.
January 11, 2018
Way too orange.
POSTED BY:
Karla B.
January 11, 2018
That color combo didn't work for me at all. It was way too orange.
Karla - Thank you for your feedback. We apologize for the disappointing experience you had with our customized color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kayla H.
January 11, 2018
Color far too light
POSTED BY:
Kayla H.
January 11, 2018
I submitted photos and still the color they mixed was significantly lighter than my hair color and didn’t match at all ☹️
Kayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Caitlyn M.
January 11, 2018
Great colour, horrible feeling
POSTED BY:
Caitlyn M.
January 11, 2018
While I love the personalized care I received with my first time the feeling of my hair afterward is not something I care to repeat. I read the instructions four times (because I'm weird like that) before I even approached the products in the box. Then while dying my hair I had the instructions in front of me and read them again before hoping in the shower to rinse off. While in the shower and afterward my hair felt heavy and sticky and as if it were full of mousse that globbed together instead of drying. I only used the products in the box which were extremely hard to open to wash my hair and made sure that all of the excess color was washed out. I haven't even put any product in and it still feels heavy and very unclean. This is not a product that I would repeat using.
Caitlyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
.
January 10, 2018
Didn't cover greys
POSTED BY:
.
January 10, 2018
Did everything to the t and was very disappointed that this permanent colour didn't take
Joyce - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anna A.
January 10, 2018
I have returned it
POSTED BY:
Anna A.
January 10, 2018
Last one made my hair fall out, lots of bald patches, I have felt so down and self conscious. I would be so grateful if you could stop asking me to review.
Anna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Grace S.
January 9, 2018
Not the color I wanted at all
POSTED BY:
Grace S.
January 9, 2018
I just colored my hair using my custom color and it really didn't turn out how I wanted it at all. I wanted a copper ginger and it's a brownish auburn color. Very disappointed. It's a nice color, but not at all how I wanted it.
Grace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kay C.
January 9, 2018
Terrible
POSTED BY:
Kay C.
January 9, 2018
My hair is completely spoilt. I ordered a light blonde and my hair is now ash blonde and looking pinkish.
Kay - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Amanda - We’re truly sorry to hear of this experience that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Diane Z.
January 8, 2018
Didn't cover grays
POSTED BY:
Diane Z.
January 8, 2018
Unfortunately, this does not fully cover my grays. I purchased this for 3 months hoping it would get better but the dye continues to leave my grays blonde (I am currently brunette).
Diane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
STACY B.
January 8, 2018
Not enough gray coverage
POSTED BY:
STACY B.
January 8, 2018
Product was handy to get in the mail and it did make my hair feel good, however, it did not give enough coverage on outgrowth and gray.
Stacy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Katie S.
January 8, 2018
Fades quickly
POSTED BY:
Katie S.
January 8, 2018
I really like the color at first, but it fades quickly and gets very brassy by week 3
Katie - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Sara M.
January 8, 2018
Opposite of what I needed!
POSTED BY:
Sara M.
January 8, 2018
So disappointed. I was really looking forward to the medium blonde/cool beige color I thought I had signed up for, but my hair turned out to be really copper-y and WAY to warm. I really wish I hadn't done this at the beginning of the week, as now I am going to be trying to hide my head for the next four days. I hope it can be fixed.
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah H.
January 7, 2018
Looked terrible under light
POSTED BY:
Sarah H.
January 7, 2018
This colour looked fine on when you were in darkness or there was no bright lights. When you go outside in the sunshine or are under artificial lighting it shine a really bright and illuminating orange red colour. If I had wanted red tones I'd have ordered one that colour. Not good if your wanting a natural look.
Sarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we will email you to get this resolved. We appreciate you reaching out!
POSTED BY:
Phyllis K.
January 7, 2018
Trouble opening the bottle
POSTED BY:
Phyllis K.
January 7, 2018
I just recommend your company to a friend. We both got our delivery and did our hair the same night. I went to mix the products and could not open the small bottle. I used a jar opening grip, and finally tried to use a tool to open it and the bottle broke and more than half of the liquid was lost. I spoke to my friend and she had the same issue opening the bottle. I have been using this company for a long time now and was not happy. Since I did not have my product, I had my hair done professionally yesterday.
Phyllis - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about the issue. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Corrine T.
January 7, 2018
Color was to Red
POSTED BY:
Corrine T.
January 7, 2018
The last color had to much red in it (look at uploaded pictures). My roots are a lighter red color then the rest of my hair and not enough brown. And yes I only did the roots and not the entire head. Want to adjust my next color order to have more brown and not as much red, and to keep the mahogany color.
Corrine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa M.
January 7, 2018
Not enough gray coverage
POSTED BY:
Melissa M.
January 7, 2018
I’ve really enjoyed eSalon but when I updated my color, my gray coverage hasn’t been as good. I sent an email and got no response. The last time I mentioned it I was told my coverage would be adjusted but I did not notice any new adjustments.
Melissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
DeMyra H.
January 7, 2018
Not at all what I wanted
POSTED BY:
DeMyra H.
January 7, 2018
I love the fact that the color is custom and it is shipped fairly quick, however the color was way darker than what I expected it to be. It didnt let me pick the honey blonde color I actually wanted and to top it off, it actually changed the texture to my hair. I have very curly hair and after applying the color it actually straightened some of it so it doesnt even curl correctly now. Not sure if I will be purchase again and I dont think this is designed for all hair types.
DeMyra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jayda R.
January 5, 2018
Disappointed
POSTED BY:
Jayda R.
January 5, 2018
My color did not do a single thing. My hair looks exactly the same as it did before. I was going for a lighter ashy shade but nothing. If anything it just made my hair feel gross and waxy. This is the least effective at home dye I've ever used.
Jayda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Jennie L.
January 5, 2018
Fading fast
POSTED BY:
Jennie L.
January 5, 2018
I am disappointed that this color was not as advertised. There was no shine. My color was dull and drab. And then it faded within a week. I normally use Féria which always delivers superior shine and vibrant color. I was hoping I could tweak my color a bit by going this route, but only 2 weeks after application, i will be recoloring with Féria. Don’t waste your time or money.
Jennie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Jennifer B.
January 5, 2018
Loved the color but
POSTED BY:
Jennifer B.
January 5, 2018
I loved the color but within a week it faded. I was disappointed
Jennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Angela H.
January 4, 2018
The color
POSTED BY:
Angela H.
January 4, 2018
The color I choose turned out way too dark for my liking and washed out me. The product was great and came with very easy how to instructions to go by.
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cheryl H.
January 4, 2018
Waxy, strawlike texture to my hair
POSTED BY:
Cheryl H.
January 4, 2018
I have been using this product for a few years, and while the color is good, I have noticed lately that my hair feels like straw when I rinse out the color, and has a waxy/oily feel afterwards. I used my own conditioner the last time I colored my hair and had the same problem. I haven't had hair loss as others have reported, but my hair feels so silky and healthy when I have it professionally colored, I don't know that it's worth the savings to use this product any longer.
Cheryl - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Colleen Y.
January 3, 2018
Inconsistent color
POSTED BY:
Colleen Y.
January 3, 2018
My first color was dark. I understand it is difficult to know where to start based upon photo, but I went from dirty blond to my granddaughter (who is medium brown) calling me “her hair twin!” My color was adjusted and the next application was nearly strawberry blond. The third and most recent adjustment resulted in light brown with reddish tint. As I emphatically started with the desire to avoid red or green (I’ve experienced both in past salons), I guess the twinning my dark-haired granddaughter was odd, but best. I’m probably going to be forced to look elsewhere:-(
Colleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Camille L.
January 3, 2018
Uneven color- waxy residue
POSTED BY:
Camille L.
January 3, 2018
This product is terrible! I've dyed my hair many times from home. This dye gave my hair the strangest texture, and it actually lightened my roots instead of darkening them, then darkened the middle... ugh. nightmare. Rinsing out in the shower was so awful, my hair clumped into a giant waxy mess, even after clarifying shampoo. Buyer beware!
Camille - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
jessica P.
January 3, 2018
Didnt meet my expectations
POSTED BY:
jessica P.
January 3, 2018
The color ended up darker than what I chose,and I asked for full grey coverage which it didnt do.
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Valerie S.
January 3, 2018
Way too light and gold
POSTED BY:
Valerie S.
January 3, 2018
not impressed. They did not listen to what I wanted. I asked for dark wiith possible burgundy tones and I received golden.
Valerie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Debra H.
January 3, 2018
Not happy with the color
POSTED BY:
Debra H.
January 3, 2018
Not the color I was looking for. I wanted a much lighter color.
Debra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kristin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Ana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
MB0416
January 2, 2018
Can't review - didn't receive it
POSTED BY:
MB0416
January 2, 2018
Be careful to order when you live in Europe, orders are sent without tracking number. I didn't receive the last two orders so have cancelled my automatic plan.
MB0416 - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
NICOLE W.
January 2, 2018
You should be ashamed of yourselves
POSTED BY:
NICOLE W.
January 2, 2018
This color was about as far from ash as it gets. It was a warm reddish orange: which is exactly what I explicitly stated I did not want. Had to spend over $200 on color correction. This product is a total rip off.
Nicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jayne K.
January 1, 2018
New packaging is faulty
POSTED BY:
Jayne K.
January 1, 2018
Received and used my hair color kit yesterday. Excited for the new look. However the experience was frustrating. The colorant cap would not open. After several attempts using rubber gloves with no budging, I had wait for my son and husband to get Home to have them to open the cap. It wasn’t easy for my husband either. Delayed my hair color for an hour. Then all is well until I’m washing the color out. The new shampoo and conditioner packettes tear was faulty. I tore off but nothing came out. I’m in the shower totally annoyed bc the inner clear layer was not punctured and wouldn’t release the sh and then same for cd. While the packaging is pretty, it does not work functionally. Terrible experience.
Jayne - Thank you for your feedback. We apologize for the disappointing experience you had with our packaging. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Tammy R.
January 1, 2018
Overall
POSTED BY:
Tammy R.
January 1, 2018
I was excited when the box arrived. I opened it and got cream developer on me. Leaking bottle was not tight. I followed directions (i have self colored for 30 years). I noticed the color turning a dark brown as it developed and was hoping it was not what i thought it was. I do not like or use cool or ash colors of blonde. I prefer light golden with red tones. The outcome; ash blonde with a hint of gold. Ugg. I also felt like it was harsher and stronger than my Lorel. I will be sticking to Lorel.
Tammy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
bernadette D.
January 1, 2018
Color didn’t last
POSTED BY:
bernadette D.
January 1, 2018
This time, the color lasted only a week before the grays came back.
Bernadette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jody B.
January 1, 2018
custom hair color
POSTED BY:
Jody B.
January 1, 2018
I didn't get the gloss so I thought it was a little dull.
Jody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
roseanne K.
January 1, 2018
still not happy with the color
POSTED BY:
roseanne K.
January 1, 2018
way too red...i want a light brown mixed with a light red
Roseanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Debra G.
January 1, 2018
No one contacted me as advertised
POSTED BY:
Debra G.
January 1, 2018
This program advertises they will contact you to tweak the color and ensure customers receive a product that is right for them. That never happened. Not happy
Cathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christy A.
December 31, 2017
Good color
POSTED BY:
Christy A.
December 31, 2017
I don't know why it faded . I think bc I have blonde and dark on roots it's not going to stay in want the I have in my profile. ? How do you change a color if wants to.
Christina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Peggy S.
December 30, 2017
Buyer Beware,,
POSTED BY:
Peggy S.
December 30, 2017
Angry that this was an auto shipment that I was not aware of. Buyer Beware
Peggy - We truly appreciate your feedback and apologize for any confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa R.
December 30, 2017
Quite Disappointing
POSTED BY:
Lisa R.
December 30, 2017
I was keen to try this product but was disappointed that after 6 shampoo's the colour faded. I had hoped for a better length of time. This lasted less time that colour's purchased from a shop.
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cali-Maret B.
December 29, 2017
Flat. Different colors
POSTED BY:
Cali-Maret B.
December 29, 2017
I did not like the fact that 1. I only received 2 bottles when i made it clear i had long thick hair, so I did not have enough product to evenly distribute and its not like I could run to a beauty supply shop to match the color since its supposedly "custom made". 2. The 2 bottles I received were two different colors. One for roots one for ends. I did not like this since I color my hair from bottom to top since my ends need more saturation. I also just wanted one color. The color itself was too flat. I wanted a shiny chocolate brown and got a flat dark brown black mix. I also specified I was trying to hide the red in my hair and these colors had a lot of red in them to begin with. While washing out the color it made my hair very coated and took me 5 shampooings for it to feel normal. Overall wasnt satisfied and canceled subscription. The reason I give it two stars is because I did love the packaging and the personal touch, and the price was good, but I've done better mixing color myself from Sally's than this "custom color"
Cali-Maret - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
GBird
December 29, 2017
Color was beautiful but...
POSTED BY:
GBird
December 29, 2017
The color was rich and beautiful but it was simply too dark. I ordered a dark brown but it really came out nearly black. I got asked over and over ‘you dyed it black?!’ I just didn’t feel confident for nearly a month until it began to fade a little. I told esalon and they were eager to address the color mishap but just wanted to let you know to be really specific about your color needs as the dye does start out quite a bit darker than the color ordered.
GBird - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda S.
December 28, 2017
Just ok
POSTED BY:
Linda S.
December 28, 2017
I used this hair color a couple years ago and loved it. It seemed different this time. The root color was great although all grey didn't cover. The ends ended up way to dark.
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer C.
December 27, 2017
Not quite what I had in mind
POSTED BY:
Jennifer C.
December 27, 2017
The color wasn’t bad, but I was hoping for more red. I honestly couldn’t tell a difference between the original color and the new formula.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tawshawni B.
December 27, 2017
Not good
POSTED BY:
Tawshawni B.
December 27, 2017
The last two times I used it it was very greasy and clogged my drain hated that feeling washing it out of my hair felt like wax thick in my hair had to wash it 3times also last batch my roots we're way lighter than my normal hair had to by dye from store to fix it
Tawshawni - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Morgan H.
December 27, 2017
Okay.
POSTED BY:
Morgan H.
December 27, 2017
I followed instructions completely and was super excited about it but it left my hair really greasy, the dye would not wash out for about three days and it turned super greasy and just nothing like what i imagined it would be. After 4 days the color has almost washed out and even though it was semi permanent dye i expected it to last much longer. I'm happy i gave you guys a chance though.
Morgan - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Heather B.
December 27, 2017
Still not right on but it will work
POSTED BY:
Heather B.
December 27, 2017
I guess its hard to judge from a photo. It still isn't quite right but credit for trying.
Heather - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help!
POSTED BY:
Christine S.
December 26, 2017
Hair color not desired
POSTED BY:
Christine S.
December 26, 2017
The hair color I received was nearly black in color. I asked the stylist for a brown color that looked more natural. What I got was a head full of red black color that faded to a dark red. I specifically wrote a note to my stylist, and it was ignored. When I received a color (free of charge) to correct the first mess up, the color was exactly the same and just darkened my hair yet again.
Since, I’ve had my hair corrected by a local stylist where I spent over $200 correcting what this company did. I’ll never recommend this company to anyone. The stylist was appalled by the results as well as she fingered through my hair trying to decide how to correct. She reviewed the color numbers that the eSalon stylist chose, informing me that the color was so dark it was almost identified as black.
It seems that the stylists here do not listen to their clients nor do they correct their mistakes.
Christine - Thank you for your feedback. We apologize for the disappointing experience you had with our custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Debra T.
December 26, 2017
New color
POSTED BY:
Debra T.
December 26, 2017
The new color you sent me was a dark blonde and didn't match the light blonde the rest of my hair is. Plus it still doesn't cover my gray.
Debra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan W.
December 26, 2017
Didn’t like my color
POSTED BY:
Susan W.
December 26, 2017
1st time it was way too ter 2nd time my mom saiid still way to red your not going to like it and I didn’t
Susan - Thank you for your feedback. We apologize for the disappointing experience you had with your reformulated hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sandy L.
December 26, 2017
Color
POSTED BY:
Sandy L.
December 26, 2017
It was a lot darker this time please check the formula.
Sandy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Stephanie J.
December 25, 2017
Not satisfied
POSTED BY:
Stephanie J.
December 25, 2017
My root color was much lighter than the rest of my hair color. I would have preferred to just have the 2nd color for all over my hair.
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
BETTY
December 24, 2017
MY FIRST COLOR......
POSTED BY:
BETTY
December 24, 2017
I WAS NOT 100% SATISFIED WITH THE COLOR, TOP AND BOTTOM DID NOT MATCH.
Betty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
belit J.
December 24, 2017
Uneven hair color
POSTED BY:
belit J.
December 24, 2017
So I love the overall color with the exception of my roots. They still came out a lot lighter then the rest of my hair. I followed the instructions to the T. I even watched all the tutorials.
Belit - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
B - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chelly
December 24, 2017
Horrible!
POSTED BY:
Chelly
December 24, 2017
I use this product for the first time and left my hair with a thick film and feels gooey! I will not purchase this product again. Very disappointed
Chelly - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Georgette C.
December 23, 2017
Color doesn’t last
POSTED BY:
Georgette C.
December 23, 2017
Doesn’t last long at and doesn’t cover stubborn grays well
Georgette - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Wendy F.
December 22, 2017
Was hoping for better results
POSTED BY:
Wendy F.
December 22, 2017
It was easy to use and packaged very nicely. However my color was off. I wanted slightly darker Mahoganey brown. I got slightly lighter brown hair that's copper. I'm sad that I'm stuck with this through Christmas. I sent a pic in, I gave a statement, and I chose a dark color through the prompts so I'm not sure how I could have been more clear. It's upsetting.
Wendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Tina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Susan E.
December 22, 2017
Colour doesn’t lady as long as it used to.
POSTED BY:
Susan E.
December 22, 2017
I’ve been an e-Salon user since the start. I loved that they custom matched my former Paul Mitchell salon color exactly. I live the auto shipping and customer service when I travel.
The last 6 months or so I’ve noticed my color fades after 2-3 weeks when it used to last 6-8. I shortened my delivery interval but I have fading too soon in the cycle. Have you changed something in the formula e-salon? If so- go back! Please.
Susan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
debbie W.
December 21, 2017
I did not like this color.
POSTED BY:
debbie W.
December 21, 2017
It turned out too brown not red. Needs to be more red.
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rachael N.
December 20, 2017
Injured myself trying to get the bottle open
POSTED BY:
Rachael N.
December 20, 2017
I've used e-salon a couple of times (this may literally be the second time). I had a vague memory that the color was difficult to open, but it didn't deter me from purchasing again. My experience this time will make me think twice and most likely not purchase again.
I get that when shipping chemicals through the mail you're going to want a tight seal. But this was ridiculous. I got a 2 step kit. I had to work the lid on the color for Step 1 for a while, but I eventually got it open. I was twisting the lid so hard that when it did eventually come off color splattered all over me and my bathroom. It was annoying, but no biggie. I wiped it up and got on with it.
Step 2 is where things went from annoying to absurd. I could not, for the life of me, get the lid off of the color. I had 15 minutes to get ready for Step 2. I was not able to get the lid off in that time frame. I tried gloves on, gloves off, and using a towel for traction. This was all at about 6 am. Its now 10 am and my left hand is bruised and swollen from trying to get the damn thing open. After my 15 minutes were up I resorted to other measures. I went for the tool box, which I luckily had pulled out for a different reason last night. Pliers had no effect. I eventually grabbed a screwdriver and a hammer and broke the lid apart like I was chiseling a sculpture. Naked. In my bathroom. Panicking because I thought I was going to work with brown streaks all over my head.
Now I'm sitting at work with a swollen hand and great hair color. The only reason for my 2 stars is that the color is lovely. But the aggravation has made me consider paying 10 times as much at a salon.
Rachael - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Geri M.
December 20, 2017
Chemicals burned my skin
POSTED BY:
Geri M.
December 20, 2017
The demi-permanent was more harsh than the permanent solution. Will go back to that one.
Geri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ariel B.
December 20, 2017
Never again
POSTED BY:
ariel B.
December 20, 2017
Was not color I ordered. Was Messier than other dyes. Dried my hair out way more than any grocery store brand. But the stain remover worked!
Ariel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Michelle A.
December 20, 2017
Not bright
POSTED BY:
Michelle A.
December 20, 2017
The color was dark but not bright. I have a picture of what my hair looked like after my first order with you and i loved it. Have not been able to get that color again.
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anna F.
December 20, 2017
Misleading Subscription Service
POSTED BY:
Anna F.
December 20, 2017
The color product was good, however they were misleading about signing me up for a subscription service. I am typically very detail-oriented and I rarely miss this type of thing. When they asked for the frequency of my hair color, they seemed to be asking if I wanted semi-, demi-permanent etc. They were not clear or up front about the fact that I was being signed up for a subscription service.
The product is fine, but do not be misled that this is a subscription service.
Anna - We truly appreciate your feedback and apologize for any confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle S.
December 19, 2017
Super Bumbed
POSTED BY:
Danielle S.
December 19, 2017
I was expecting a more purple brown, which it what the chocolate mauve color is and said in my comments I was hoping for. Came out red brown. Did NOT want red. Could buy this color for cheaper thru Sally's for the results I got.
UPDATE: When I originally ordered my color I pick an option closest, I thought to what I wanted but still added a note as it truly wasn't what I was looking for since I wanted a more purple base vs red. I received my first color, wrote a review as hated it since all I ended up with red and someone replied which I appreciated and said would fix it accordingly. I was just sent the exact same color!!! I don't want this at ALL. My review should have been reviewed prior to 'making' my color. I don't have the time to write everywhere what could be found in one spot.
I like the color, the price, and the convenience of esalon. However, I had to cancel my subscription because I can’t stand the waxy/sticky/gummy formulation. I have followed the instructions on the package and used a clarifying shampoo but this product is way too difficult to wash out. My hair feels waxy for days and I have to scrape the build up of dye from my scalp. I’m going to try Madison Reed and hope for a better formulation.
Amy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vernia B.
December 19, 2017
Didn’t work
POSTED BY:
Vernia B.
December 19, 2017
It’s not covering the gray as well as it should my roots are already showing gray
Vernia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
Julie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Austin A.
December 18, 2017
HORRIBLE!
POSTED BY:
Austin A.
December 18, 2017
After my initial (Demi-permanent, to cover highlights) color was WAY too dark and red, I was given a complimentary permanent color to "fix" it. (I had to write several emails and make a phone call to get the "corrected" color to be free of charge, as per the company's guarantee.) Now, my hair is even darker and redder than it was (nearly black). I now have to make an appointment at a salon to have it fixed, which will be both costly and damaging to my hair. Never again.
UPDATE- I am going to have to spend $150-$175 at the salon to get this junk out of my hair, as it is nearly BLACK and my own hair is medium ash brown. I am absolutely furious that I wasted my money, time, and the health of my hair on this. Xero stars!
Austin - Thank you for your feedback. We apologize for the disappointing experience you had with our custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melyssa L.
December 18, 2017
Great color, but my hair feels greasy
POSTED BY:
Melyssa L.
December 18, 2017
Great color, but my hair feels really greasy and sticky. I did everything right by the directions. My hair looks like I used five tubes of V05.
I’m not sure if maybe the formula is made different for curly hair?
Melyssa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Shelley R.
December 18, 2017
Dark Blonde
POSTED BY:
Shelley R.
December 18, 2017
I just used this last order 3 days ago. I went back to my 2nd color request of dark blonde with less brassiness. It was darker than before. Also the last 3 times I have colored my hair I have broken out with an itchy rash. This was the worst it has been. Prior to this time it was just on my hairline and ears. This time it is even on my scalp. Have they changed the formula? I will wait for a response before discontinuing any future orders.
Shelley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tammy T
December 18, 2017
orange
POSTED BY:
Tammy T
December 18, 2017
This made my hair have a orange tint. I hate it. What I want is ash blond 7.1. this is not even close to that.
Tammy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patricia R.
December 18, 2017
Lesson learned!
POSTED BY:
Patricia R.
December 18, 2017
I burned my hair. It’s my own fault for not reading instructions more carefully but as a friend, I would have put in bold letters DO NOT TREAT STRANDS ALREADY TREATED! Only color your hair growth.
I have suffered four months with losing several inches of burned hair. It has hurt my self-confidence. I love the color that I have gotten from e-salon but my last shipment of color I did not allow to stay on long enough because I am nervous to burn my hair again.
Patricia - We truly appreciate your feedback and apologize for your unpleasant experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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