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First, the color bottle would not open (even when my husband used pliers on the cap) thus I had to cut it open spilling a lot of it down the sink. Next, the Developer was runny and not the rich conditioning feel of past Developers. I went ahead and applied to my hair, The color came out OK and will hopefully not fade quickly. Please let me know if you have changed formula! This is NOT what I have experienced the last 6 years!!
Lavonne - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Amanda D.
January 7, 2022
Disappointed
POSTED BY:
Amanda D.
January 7, 2022
Extremely disappointed this time. I've had excellent results the last couple years with this product but this time not only did the color not come close but I ran out of the product during the process. Needless to say, I'll start shopping around
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marci K.
January 6, 2022
It use to last so much longer….what happened??
POSTED BY:
Marci K.
January 6, 2022
I have been an esalon customer for many years (>5). Recently there has been a change, Color that use to last 6-8wks now fades very quickly (in about 1-2 wks) and my grey coverage is dismal. I am not a happy customer 😕
Marci - Thank you for sharing your feedback with us. We apologise for the disappointing experience you had and for the inconvenience this has caused. One benefit of our service is that we can adjust your formulation based on your comments, and we’d love to increase the grey coverage! We have emailed you to help you further, and we thank you for being such a loyal customer!
POSTED BY:
Shellee J.
January 6, 2022
Wrong color
POSTED BY:
Shellee J.
January 6, 2022
Wrong color and it exploded all over the counter and cat walked through it. A real mess.
Shellee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shantel L.
January 6, 2022
Colour was sad
POSTED BY:
Shantel L.
January 6, 2022
Colour this time was very dull had no shine to it made my hair feel likeit was wire. I've put a treatment in and still feels dead. Colour was very flat. My hair normally glows after using your product
Shantel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janet S.
January 6, 2022
They Don’t Listen to The Requested Color!
POSTED BY:
Janet S.
January 6, 2022
I did not approve your color changes😁. Please call me, no more emails! Call the client!
Janet - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will reach out to you shortly to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Vicki A.
January 5, 2022
Just used color today
POSTED BY:
Vicki A.
January 5, 2022
Plus is soft shiny healthy looking hair, minus is color is too dark brown & way too many reddish tints still in , difficult to get the soft ash light brown that I'm seeking, is it possible for you to tweek the color, I hope so!!
Vicki - Thank you for sharing your experience with us. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and our team has emailed you to get this resolved. We appreciate you reaching out, and we hope to help you find hair perfection!
POSTED BY:
Susan C.
January 4, 2022
What Happened?
POSTED BY:
Susan C.
January 4, 2022
I guess I'm not alone when I write the color just doesn't seem to last as long as it did previously. I've read some other recent reviews indicating other customers noticed the color doesn't seem to be lasting or seem as rich and lustrous, and I agree. The last two times I've used my color kit, the color seemed to fade quite a bit and looked dull after just three weeks (previously it would last well for a full five!). I don't even wash my hair every day, so that shouldn't be a factor. I looked at my hair yesterday in the mirror, and the color seems to have faded significantly after just 2 1/2 weeks. I use all the same hair care products (for color treated hair) I always have, so nothing is different there. Disappointed.
Susan - Thank you for sharing your experience. We apologize for the inconvenience this has caused. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details, we hope to continue helping you find hair perfection; and thanks again for reaching us out!
POSTED BY:
Lynn T.
January 4, 2022
I hate it
POSTED BY:
Lynn T.
January 4, 2022
Wrong color. Messy, stained by blonde streak! Highest mistake ever! Sent pics and even formula my stylist used and still all wrong! I guess I’ll hide for 8 weeks while it washes out.
Lynn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, and we hope to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
B G.
January 3, 2022
Semi permanent colour
POSTED BY:
B G.
January 3, 2022
I used the semipermanent colour for some greys but it lasted only for 3 weeks instead of usual 6 weeks. I did not find any difference with other brand hair colours. I guess the permanent colour lasts longer but I always use semipermanent to prevent damage to hair. Not very impressed .
B G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa S.
January 3, 2022
Red roots
POSTED BY:
Melissa S.
January 3, 2022
I adjusted my color to a darker shade and told the team of my color concerns and its not right. I follow the process they have listed and always after using their color my roots are a red shade. Its not a bright red or anything but its not pulling a soft black like the color says. 1st couple of orders I was happy with reults. 6 months into subscription after I use esalon color I haft to purchase a separate color from a separate company to fix my roots to match my ends. I really wanted esalon to work its so convenient but not. Canceling subscription today
Melissa - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Marie - We are sorry that your experience at eSalon didn’t quite match your expectations; and we thank you for letting us know. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah L.
January 2, 2022
Waste of money and my time!
POSTED BY:
Sarah L.
January 2, 2022
Well, I was really excited to try the eSalon color kit. Honestly, I was terribly disappointed! I have never had such dismal results from any hair color!! I have very short hair, almost shaved in the back. After a recent haircut the back was mostly grey, plus root growth all over. I have colored my own hair for many years, so am comfortable with the process. I followed the instructions to the letter, but it barely deposited any color on my hair. In fact, you can't even tell it was "supposedly" colored!! Color usually adds some body to my fine hair, but this added none - proof that no product was deposited on the hair. I will have to recolor it immediately with my usual brand now - not the healthiest thing for my hair.
I tried spraying the roots and back with the Camo Mist, but that was not very effective, either. The roots didn't change much, and the back looked blotchy and irregular.
I don't remember if you have a money back guarantee, but you should refund my money anyway. This was a total waste of money, and more importantly, my time.
Sarah L. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Darlene A. - We’re so sorry to hear that you were disappointed by the gray coverage of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria A.
December 31, 2021
Hair color
POSTED BY:
Maria A.
December 31, 2021
It did not cover all my grey and I was disappointed with the color as well and I feel that the price is too high
Maria A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. We also totally understand that our pricing can seem a little high. That’s because so much comes with your order! Like salon-quality color, access to a personal colorist, the hand packing of each individual bottle that’s shipped to your door, and all the accessories that come inside your kit so you can color like a pro. The best way to get a bang for your buck is to sign up for a Color Plan so you can get 20% off your order, every order. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
diana B.
December 30, 2021
Color
POSTED BY:
diana B.
December 30, 2021
I had perfect color when first ordering but last order not good. I liked the original and going back I see they have changed it. My hair is more brown on roots and red on ends. Very disappointing
diana B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
HIMA K.
December 30, 2021
Seeing greys after 2 weeks
POSTED BY:
HIMA K.
December 30, 2021
Hi,
With this color order, the amount was not enough. I could not cover all my roots as I started seeing greys 2 weeks from my last color (november). I wash my hair once a week, as always.
I'd like to have long lasting color and enough color for my hair.
THank you!
HIMA K. - We’re so sorry to hear that you were unhappy with your color. Don't forget, your Color Happiness means the world to us. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Stephanie S.
December 30, 2021
Not the color that was described
POSTED BY:
Stephanie S.
December 30, 2021
The color was supposed to be a light ash brown but what it came out as was close to a dark reddish brown. Very disappointed because it isn't even close to the color described.
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hair
December 30, 2021
Washed out
POSTED BY:
Hair
December 30, 2021
I have used esalon for a few months and I used my monthly color set but this month the hair color didn’t seem to stick to my hair. After the recommended time I washed it off but it didn’t seem to dye my hair at all.
Hair. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Adriana M.
December 30, 2021
Something is different
POSTED BY:
Adriana M.
December 30, 2021
I use to loveeeee eSalon. I tried other brands and came back to color my hair with eSalon’s hair coloring. But something has changed in the last few months. I noticed after applying the color that my roots and gray hair where more of a redish brown rather than black like the rest of my hair. I thought I had made a mistake coloring my roots so I tried it again they next month and again the color was way off. Mind you I have been using eSalon continuously for over a year and hadn’t had a problem before. I had my color adjusted twice and saw minor improvements but it still not covering my grays and my roots are still lighter than my ends.
I have an unopened box of the “lighter shade” that I don’t know what to do with it. I definitely won’t be coloring my hair with that.
The money I’m spending in this trial and error process doesn’t justify the end result. I will be cancelling my subscription with eSalon and go back to store bought hair coloring.
Adriana M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rickie V.
December 30, 2021
NOOOO!
POSTED BY:
Rickie V.
December 30, 2021
Got first color, way too dark, complained, told you can't make it lighter, but next shipment would be better. 2nd color, adjusted again way too dark, and too red. Please don't send another color that will botch my hair, have to go to a salon and get it fixed. Just please refund my money. Thank you
Rickie V.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ELAINE H.
December 30, 2021
Unsatisfied
POSTED BY:
ELAINE H.
December 30, 2021
Made no difference to existing colour. Expensive waste of money
ELAINE H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps.
POSTED BY:
Carol C.
December 29, 2021
Love the color
POSTED BY:
Carol C.
December 29, 2021
Love the color mix for my hair but seems recently product has changed because the last few color set have lasted just a couple of washes and it's not covering my grays. I have dry curly hair so I don't wash my hair often and when I do I use color shampoo and conditioner so it's a problem with your product, I'm reading other reviews and seeing the same complaint. I've had to use box color from store in-between orders and at the price have to say I'm very disappointed so hope you have a solution for the change or will have to discontinue.
Carol - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather K.
December 29, 2021
Nice Kit Awful Formula
POSTED BY:
Heather K.
December 29, 2021
The kit came with everything you need to successfully color your hair at home. The color was worse than a box from Walmart. It immediately started turning blue/black even though my color is medium brown. It was wayyy darker than I had wanted. The good news is that it washes out quickly, so after being too dark for a few days, it’s already fading back to a more desirable color. Basically, everything you don’t want from hair color.
Heather K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Teski
December 28, 2021
I am allergic to eSalon hair color
POSTED BY:
Teski
December 28, 2021
I really wanted to love this custom do it at home hair color. The shade (a light cool brown) that was made especially for me was perfect and I dislike taking the time and expense of going to a salon. However, a patch test showed no skin irritation, so I applied the color as directed. When I rinsed off the color, an excessive amount of hair was lost. After drying, my scalp itched for days. Also, the product didn’t cover my grays completely and made my hair texture feel brittle, I thought at first that this was a temporary adjustment to the new hair color, so when it was time to color, I used the color again with the same results. I called an eSalon color specialist and the next formula was changed, and did help with gray coverage, but I kept loosing hair! I then cancelled my order and received an emailed response from their color specialist that said it is normal to loose 200 hairs a day. This may be true, but my scalp still itched and my hair is noticeably thinner now. I cannot use eSalon hair color.
Teski - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sardis P.
December 27, 2021
Terrible.
POSTED BY:
Sardis P.
December 27, 2021
After 3 times of use it's turning my black hair RED!!
Sardis P. - Thank you for your feedback.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gina G.
December 27, 2021
Roots white and brown
POSTED BY:
Gina G.
December 27, 2021
I colored my hair roots with half of each product, follow all the procedures washed it and my hair roots were still white and brown, I had to repeat the same procedure after 3 days. My hair color was still a little white but mostly light brown. My hair color is dark brown. Please make sure I get the same tone for the next one
Gina G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristine V.
December 27, 2021
Disappointed
POSTED BY:
Kristine V.
December 27, 2021
The color is as expected, not as shiny as would have liked but biggest disappointment is that the grays were not covered as needed. As I dry my hair, using a circular brush I can still see the gray line when under the light and hair is wrapped about brush. I have to use the color spray to fully cover. IF it is that way right after doing my hair I am not going to be surprised that it will be even more obvious after a few shampoos. I left it on an extra 10 minutes being careful not to pull to the ends as they are too dark as is. I know how to color my hair, been doing it for a long time Just disappointed, can't seem to get anything that will cover gray completely. I would like to go lighter so the gray wouldn't show so quickly as it grows but that is impossible with the way the it is now.
Kristine V. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Emma J.
December 27, 2021
Awful
POSTED BY:
Emma J.
December 27, 2021
I joined this scheme towards the beginning of the pandemic attracted by the ease of being able to skip an order. As the company has become more greedy, they have made it nigh on impossible to Skip an Order. You just get an unwanted order our of the blue. I thought I had cancelled my account last time but the hair colour keeps coming....I now have 3 x unwanted boxes. Why would they make it so difficult to Skip an Order and Cancel an account other than greed at the expense of customer needs. Avoid!!
Emma J. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maggin L.
December 27, 2021
Expensive
POSTED BY:
Maggin L.
December 27, 2021
I got my kit and I got charged $30 for 1 bottle of color. The price is outrageous
Maggin - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Christin F.
December 27, 2021
Poor coverage grey hair
POSTED BY:
Christin F.
December 27, 2021
I loved the first order I received but this last order was rather disappointing. Very poor coverage of the few grey hairs I have which were adequately colored last batch. I’m likely going to cancel future orders & return to the salon in person. At least the salon will correct any mistakes or whatnot for free.
Christin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Heather K.
December 27, 2021
CANT CANCEL IT
POSTED BY:
Heather K.
December 27, 2021
HAVE tried to cancel it but another one just came please cancel thank you
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charlotte G.
December 26, 2021
No longer lasts like it used to!
POSTED BY:
Charlotte G.
December 26, 2021
Something changed and this colour now fades between treatments. It used to be fantastic really covering roots perfectly and always the difference worth paying for over pharmacies products. Disappointing and going to have to wonder why pay more for something much like an off the shelf product
Charlotte G. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rose Suny
December 26, 2021
Unsatisfied
POSTED BY:
Rose Suny
December 26, 2021
I am really disappointed with my hair color. I have ordered mahogany brown before and loved the way it turned out but the formula this time made my hair color too dark with an unwanted tone
Rose Suny - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Julieann H.
December 26, 2021
Not light mahogany brown
POSTED BY:
Julieann H.
December 26, 2021
First order I received I was pleased with . I asked for a slight change for the Next bottle. I asked for a light mahogany brown they sent me copper . Now my roots are bright copper well the rest of my hear is mahogany brown . Very disappointed .
Julieann H. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
megan M.
December 24, 2021
Color wasn’t right
POSTED BY:
megan M.
December 24, 2021
I feel like in my explication of what I wanted I was very specific and the color I received just wasn’t what I asked for. I wanted it to be more mahogany reddish and when I used the color you could barely tell I had even dyed my hair. I haven’t had it on long enough to share how it lasts in the long haul but the original product I’m just not happy with.
Megan M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Madhuri E.
December 23, 2021
The last 2 color sets were terrible. They would fade in a couple of washes.
POSTED BY:
Madhuri E.
December 23, 2021
The last 2 colors sets were terrible. Did a poor job of covering my grey, made my hair very dry and would fade out in couple of washes. Very disappointed.
Dec 2021: yet another disappointed coloring experience the last couple of times. Didn’t cover my grey hair at all and made it look even more dry and brittle. I am going to cancel my subscription
Lisa D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sharon E.
December 23, 2021
Asked for an color adjustment
POSTED BY:
Sharon E.
December 23, 2021
Asked for a color adjustment and attached a picture of color wanted....got the same color as ive been ordering...very disappointed.
Sharon E. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Whitney N.
December 23, 2021
Color pulled the shade of asked to decrease in my previous feedback.
POSTED BY:
Whitney N.
December 23, 2021
My prior color order I had asked to decrease the red in the color because my hair pulled the red car too easily. I was told adjustments were made. After i colored my hair is was a very bad and fake looking strawberry blond. I had wanted a lighter shade and this was NOT what i had wanted.
Whitney N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diana B.
December 21, 2021
I really want to like it
POSTED BY:
Diana B.
December 21, 2021
I really want to like this product and service, but I’m yet to be satisfied. I’ve used the hair dye 3xs so far. Each time I’ve asked for a brown that doesn’t have any red to it, as my hair captures red tint easily. Both color options have had red and have not covered the grey.
Also, when my colorist emails me, I truly don’t know if it’s an automated response, or if I truly have a colorist. I’m not totally sold but not ready to give up.
Diana - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Natasha G.
December 20, 2021
Color is WAAAAAAYYY off
POSTED BY:
Natasha G.
December 20, 2021
Ordered this "custom blend" to refresh my medium to light copper blonde hair. Im not sure if it was just someone mixing it and making an error, because I have had good results with the same order before, but this time it ended up a BRIGHT Mahogany Red! It was ridiculous. I had to pay to have the color removed from my hair!! Now I'm just walking around with bleached hair waiting on it to recover enough to try to fix it.
Natasha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Helen W.
December 20, 2021
Too brown
POSTED BY:
Helen W.
December 20, 2021
The quality of the product was good but it was too dark. My hair looks brown, not red. Can I have 15%more copper in my next batch please.
Helen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lauren M.
December 20, 2021
Followed directions to a T
POSTED BY:
Lauren M.
December 20, 2021
And it was not the color I expected and left my hair dull and in a horrible shade. Super unhappy. Also unable to figure out how to contact to send back the shipment they just sent and get a refund. Bummer.
Lauren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
liza D.
December 19, 2021
Not happy with results
POSTED BY:
liza D.
December 19, 2021
Did not cover my grays when all other hair dyes have. Hoped this would be a good experience but nope. I am stil waiting for a response from my "colorist" a month later.
Liza - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sabrina H.
December 17, 2021
Colour pro
POSTED BY:
Sabrina H.
December 17, 2021
I do really like my colour and shade is perfect but doesnt last long I feel my grey shows really quickly the whole point of me using this colour is I thought it would last longer than a drugstore colour! Other than not lasting I really like it!
Sabrina H. - Thank you for your feedback! We are so sorry to hear that our color did not meet all your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution to increase the lasting of your color and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
LAUREEN S.
December 17, 2021
Roots came out hot copper
POSTED BY:
LAUREEN S.
December 17, 2021
Gray coverage is OK. I’ve had better. Like the color though.
Laureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lorraine H.
December 16, 2021
Not as happy as with previous colour mix
POSTED BY:
Lorraine H.
December 16, 2021
I asked for plum mix and it was dark brown verging black, way too harsh! Think I may return to my previous brand when this eventually washes out and fades.
Lorraine H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maisie J.
December 16, 2021
Awful
POSTED BY:
Maisie J.
December 16, 2021
From the smell that absolutely blew my nose off I should’ve thought not to put this on my hair! My hair has never been so bad in my life from this hair dye its made it dry, stretchy and brittle falling out. I think this hair dye is full of chemicals and will never be using again!
Maisie J. - Thank you for your feedback. At eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Sarena P.
December 16, 2021
Way too dark of color
POSTED BY:
Sarena P.
December 16, 2021
I went to dye my hair 12/14/21 and I had requested for more of a white blonde hair color in the comments as well as picked the lightest color they allowed on the survey. However, what I was sent was a darker blonde. For coloring hair light blonde typically a 19 or 20 vol. is used and I was sent a 15 and the color itself looked way darker than what myself or a stylist would normally use. Thankfully, I realized it was way too dark when I was less than a 1/4 way through highlighting my hair (before too much damage was done). I had even wrote out that I specifically wanted white blonde, so I’m a little confused on why I was sent something much darker. I am disappointed and lost some trust. Additionally, I’m now in a crunch to have to figure out how to color my hair before the holidays.
Sarena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Barbara O.
December 16, 2021
50 colours bought but now disappointed
POSTED BY:
Barbara O.
December 16, 2021
I was so glad I took a look at the reviews on line. Have to say that having been a customer since 2014, I am so disappointed in my last hair colour. What have you done to your product? Definitely not lasting and not covering all the grey. I thought it was me, my age, my hair changing etc but I can see that others are having the same issue. Your not a cheap option in comparison with supermarkets etc. Such a shame. I would happily pay for quality but.....your not cutting it
Barbara O. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Jeannie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cathy R.
December 15, 2021
New Formula not as good as old formula!
POSTED BY:
Cathy R.
December 15, 2021
I have enjoyed using your color products for the past few years. The color was equal, if not better than the one my hairstylists use. However, I noticed with my last two orders, the formula did not last as long as it had with the previous formulas. I could see the greys, within 2-3 weeks!
It is a disappointment, especially since the price has increased, since I first started using your products. I skipped my upcoming order for now. I had my stylist color my hair, which for the price was about the same, as if I had used E-Salon hair color. It also looked as good with my stylist's products.
Cathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Divya G.
December 15, 2021
Lot of hairloss
POSTED BY:
Divya G.
December 15, 2021
I had a huge expectation from this brand. I have been following them from quite sometime. Finally bought the medium brown violet mahogany. Color is really rich. Love the quantity they provided compared to the box dye but..I had hairfall which I could possibly have for a month in a day.:( The color turned out more burgundy. Won't be using this product again.
Divya - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Jo E.
December 15, 2021
This Company Keeps Fraudulently Charging My Credit Card
POSTED BY:
Jo E.
December 15, 2021
BEWARE! This company never delivered my initial order, then keeps charging my credit card even after I've cancelled with them multiple times. This is a scam and I've reported them for fraud multiple times. Shame on you ESalon for the bait and switch.
Jo - We're truly sorry to hear that your order never arrived. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mary W.
December 13, 2021
Problem w whole deal
POSTED BY:
Mary W.
December 13, 2021
Color seemed different after mixing. After 35 minutes, and went to complete, the bottle was quite hot (that did not happen before). When done, the color did not cover the grey. my roots were showing. That hasn't happened before. Unfortunately not happy w this batch
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lizzie A.
December 12, 2021
Wrong colour
POSTED BY:
Lizzie A.
December 12, 2021
I ordered a copy colour for my hair and it's gone darkish red. I would like myoney back or a free colour as this was not the colour I asked for
Lizzie A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christine W.
December 11, 2021
Terrible grey coverage
POSTED BY:
Christine W.
December 11, 2021
I wanted to love this but I do not. Terrible grey coverage and now I need to recolor. So extremely unhappy with this.
Christine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Alvarez - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tonya W.
December 9, 2021
Not as dark as I hoped.
POSTED BY:
Tonya W.
December 9, 2021
The color was not as dark as I hoped. It was not even close to the picture that I sent. Also, it faded very quickly. I’m going to put the same color back on it one more time to see if it grows on me.
Tonya - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kirsty W.
December 9, 2021
Ends and roots
POSTED BY:
Kirsty W.
December 9, 2021
Every other month you should receive a free ends refresher. As I need it every month I am being charged every month instead of receiving a free one every other. The colour fades to quickly to not require and ends application. My box this month said my ends refresher was free however i was charged. Difficult service when trying to speak with customer service.
Kirsty W. - Thank you for taking the time to share your feedback with us.! We apologize for the disappointing experience you have had with our personalized hair colour. We're always looking to improve our service and products, and truly value everything our clients say. We look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Eric G.
December 8, 2021
Bad Red
POSTED BY:
Eric G.
December 8, 2021
Normally I love my color, I don't know what happened this time but my roots are not even black they are a red.I cored the same way that I have done every time.One of the colorists did something wrong..
Eric - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen S.
December 8, 2021
Not happy
POSTED BY:
Karen S.
December 8, 2021
The only thing that was nice, was the color was prepped. I didn't get complements about the shine. From my experience it's needing to order more products to keep the grey away when I want to be able to use product and it keeps grey away longer. I don't want to keep apply product especially after a few weeks.
The other half of the problem is I had an order that I was able to get a full refund back on that I returned. Another order was sent when I tried to cancel and I couldn't get my full refund when I did previously try to cancel before shipped. I don't like the automatic sent, technically due to financial budgeting. The talk about eSalon which is why I tried it, was because it keeps greys away longer. That is not the case.
Karen - We’re truly sorry that our color experience did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
MICHAELA W.
December 7, 2021
Burns
POSTED BY:
MICHAELA W.
December 7, 2021
It burned my head like the entire time the dye was on. The colorist gave me exactly what i didnt want which was a coppery red. This is more ginger looking then red i hate it
Michaela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mayra S.
December 6, 2021
color
POSTED BY:
Mayra S.
December 6, 2021
Sorry, I have to give you a low rating because your website claimed a colorist will look at the picture I sent and read the message I sent with a description of my hair and it included what I wanted to accomplish with your product. It was obviously not looked at or read, evident by what you sent. I returned the product and your not even returning my money so I can give it another chance. It is unfortunate because I do my hair at home and some of my friends, thanks for you time.
Mayra- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Donyella F.
December 5, 2021
Can never reach anyone to talk cause there's no phone number@
POSTED BY:
Donyella F.
December 5, 2021
Funny thing is I canceled everything about 2 months ago!! I was actually able to talk to a person wanting to know why I canceled!!! But I couldn't reach anyone when I had questions....And I just got charged 46.00 for the very same products that I canceled!!! And once again I can't reach anyone to get my money back... and that's my Christmas money you took from my kids!!! The thing is I really loved the products, but you constantly raised the prices, and sent me products that I didn't order, but I was charged for them!! This company is the most frustrating company that I have ever dealt with!! I can't even call you to get this issue resolved.
Donyella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tayloe M.
December 4, 2021
Asked to be golden red...not dark dark brown
POSTED BY:
Tayloe M.
December 4, 2021
Did my colors get switched? Dear god. I followed directions...nothing prepared me to be a completely different color. I look like I'm trying to evade the authorities. E-Salon fail.
Tayloe - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Teresa M.
December 3, 2021
Color not lasting
POSTED BY:
Teresa M.
December 3, 2021
I have been a customer since 2018, my color always lasted better than what the salon used, but now after 3 weeks the grays are showing, it always lasted at least six weeks, what’s up?
Hi Teresa, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly value your feedback and we look forward to crafting the perfect customized formulation for you!
POSTED BY:
Lourie C.
December 3, 2021
Wrong color
POSTED BY:
Lourie C.
December 3, 2021
You sent the wrong product. I had changed my order to a light brown. I got medium brown 20V.
Assumed it was right and used it. Oh well....
Hey Lourie, we appreciate you taking the time out of your day to review your hair color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cynthia S.
December 3, 2021
Too dark
POSTED BY:
Cynthia S.
December 3, 2021
Almost black and the chemicals made my hair fall out. Will not use again.
Cynthia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ellen R.
December 3, 2021
Poor color match
POSTED BY:
Ellen R.
December 3, 2021
Root application was lighter than current color. Orange looking and unattractive.
Ellen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Adina E.
December 2, 2021
Red undertones
POSTED BY:
Adina E.
December 2, 2021
Awful! It's orange... and didn't cover grays at all.
Ashley - We're sorry to hear that you were disappointed by the gray coverage of your recent color application! Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lydia C.
December 2, 2021
No coverage
POSTED BY:
Lydia C.
December 2, 2021
Lydia's gray hair didn't get the color. Followed all instructions to the T. Will cancel subscription.
Hi Lydia, we are very saddened to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tammy G.
December 2, 2021
Color
POSTED BY:
Tammy G.
December 2, 2021
Not exactly the color I wanted. I keep saying think Sharon Osbourne red there's a little too much Brown in the color it needs to be more vibrant red but not orange red blue base red and I'm not sure what the pro part has to do with anything.
Tammy- We never like to hear that our customers are even the slightest bit unhappy with their color, which is why we have a Color Happiness Guarantee! Please lookout for an email coming your way so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Hellen J.
December 2, 2021
another catastrophic session
POSTED BY:
Hellen J.
December 2, 2021
I complained about the new dye over six months ago and cancelled the sequential orders. After thinking my complaint was heard |I resumed the order. and my hair has fallen off, my head is on fire. I do not want to continue with this chemical again.
Hellen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Dana V.
December 1, 2021
Uneven and Way Too Dark
POSTED BY:
Dana V.
December 1, 2021
I am devastated by the outcome of my hair, I followed the instructions step by step. I was sent two different color dyes for my roots and ends! I look like a clown who’s hair color was botched! Two different shades and the ends of my hair is SOOOO incredibly dark and ORANGE!
Dana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Meghan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kristina L.
December 1, 2021
Brassy
POSTED BY:
Kristina L.
December 1, 2021
I had the original color adjusted because of brassy roots. Yet again I have brassy roots that I can’t get rid of. Plus my hair began to break off at the roots!!
Kristina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jackie T.
December 1, 2021
Caused a very itchy scalp!
POSTED BY:
Jackie T.
December 1, 2021
Why is the 2nd delivery automatically charged to my account and why is it DOUBLE?
Jackie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Elizabeth S.
November 30, 2021
Always the wrong color
POSTED BY:
Elizabeth S.
November 30, 2021
I have been trying this hair color for a year now and each time it never turns out how it should. I have had it adjusted to darkest brown mahogany and it still turns out a light/medium brown with a hint of light red and my roots turn out bright orange red. I follow the directions exactly and it still doesn't turn out like it should.
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heike D.
November 30, 2021
Awful
POSTED BY:
Heike D.
November 30, 2021
I wanted to like this hair color ..but it turned out to be worse than box color.
Heike - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Diwanna E.
November 30, 2021
Hair falling out
POSTED BY:
Diwanna E.
November 30, 2021
My hair is falling our more than normal since using your hair color.
Diwanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathryn M.
November 29, 2021
Gray roots not covered AT ALL
POSTED BY:
Kathryn M.
November 29, 2021
Contacted my stylist two days after coloring with pictures of my gray roots. They "reformulated" my color for the next shipment...and here I am with grays until that shipment in 6 weeks. Useless. I had to spend Thanksgiving with my gray roots for all the family pictures. And I'll get my next shipment right after Christmas, fabulous. If this was an actual salon I wouldn't have left with my hair looking like it does, they would have fixed it. The advice they gave me was to use color safe shampoo and conditioner, two days after coloring I hadn't even washed my hair yet, don't try to blame this on my products.
Kathryn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rosa C.
November 29, 2021
Ruined my hair
POSTED BY:
Rosa C.
November 29, 2021
Carefully sent pics, concerns and specifics of what I wanted to achieve. I should have known when they did t even look at my pic that I sent (and asked me to send one) that it was not the personalized experience they claim. Followed instructions to the letter and what I got was hideous. Then, attempted to address my predicament they have caused and no response. Well into 2 weeks now and all I get is bombarded in the inbox to buy more. Not one reply to the numerous pleas I made. Don’t even offer your money back and overpriced. Cheaper to go to the Dollar Store and buy a box of color to gain the same, cheesy outcome, only cheaper…
Rosa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Samantha K.
November 29, 2021
BUYER BEWARE - TOOK 2 MONTHS TO ARRIVE TO AUSTRALIA FROM THE US
POSTED BY:
Samantha K.
November 29, 2021
If you are in in Australia and you are prepared to wait for possibly 2 months like I did, I recommend you just save your money and go to a hairdresser or buy a box kit from the pharmacy.
I searched for 'online hair colour companies in Australia' and found this company.
The search results and the website says it's Australian but its's from the USA. Realised this after purchasing. Biggest SCAM ever.
I am yet to try the products as they currently sit in a postage depot in Melbourne after landing in Sydney 4 weeks ago.
Change your carrier eSalon unless you want more unhappy Australian customers!!! Especially if you want people to have a subscription with a precise time schedule. Covid slow shipping delays cant be the excuse you hide behind...Nike sent me 3 separate orders from Eastern Europe with still time to spare in the time it's taken for my parcel to arrive from eSalon. Not. Good. Enough.
I WILL NOT be a repeat customer.
Samantha - We're truly sorry to hear that your order has not arrived! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We truly value your feedback! Keep an eye on your inbox for more details.
POSTED BY:
Caroline M.
November 29, 2021
Something wrong with developer
POSTED BY:
Caroline M.
November 29, 2021
When I mixed my color this month, it was so thick I had to take off the cap and pour it into my hands to apply. It would not come out the top except in drops at a time.
Caroline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Terri H.
November 28, 2021
Formula changed, color doesn’t last, darker
POSTED BY:
Terri H.
November 28, 2021
I’m very disappointed & feel like the 2 negative reviews I just read say it all. Why pay for a color that no longer lasts & this last batch was a different, darker grayish shade than my previous muted subtle medium light blonde with a bit of gold. I see colorists worked with the two whose reviews are shown; I would assume I would get a one time free color sample bottle to be sure you corrected it to the longer lasting medium color range. I actually had to sprinkle with peroxide after I applied the color to not have a muddy mid gray with tinge of blonde that showed so dark on application. It was much lighter on roots area but the rest was closer to original so if you want my business & bit a cancellation; please have my original colorist contact me.
Terri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Esther M.
November 28, 2021
Not liking my roots
POSTED BY:
Esther M.
November 28, 2021
The overall color was pretty decent. It is a nice red color, however my roots are not a good color. Using the root color did not cover the grays and came out almost pink and there is definitely a difference between my roots and the rest of my hair. I really prefer a much more vibrant red color.
Esther - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Anita S.
November 27, 2021
Incorrect colour
POSTED BY:
Anita S.
November 27, 2021
Please can my colour be changed. The roots are lighter than the rest of my hair and doesn’t look right. I’m very disappointed with results and not quite sure what to do now 🤦🏽♀️. I’ll send another picture to my account so the colour expert can access. Please send next colour with correct colour.
Anita S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
sandi R.
November 26, 2021
not at all what i asked for
POSTED BY:
sandi R.
November 26, 2021
I have been hesitating to use my color because it took esalon FOREVER to get my color right, i took part blame for not asking for exactly what i wanted at first but after 5 or 6 tries they finally nailed it, i was so happy. then the next time i tried to order they tell me i have to "update my profile" and start all over because they changed their formulas, well. here we are right back at square ONE with color i HATE. I asked for a rich chocolate brown and i got blah borring ashy brown?? i am not bothering to pay them over a hundred dollars in new attempts to get me what i ask for. if i have to spend that money im just going to a real salon and getting exactly what i want the first time. bye esalon.
Sandi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Kelly S.
November 26, 2021
Doesn’t color gray
POSTED BY:
Kelly S.
November 26, 2021
I like the idea of esalon and have ordered several times but it just doesn’t cover my grays - and when it does it lasts a week at best. I have better luck with drugstore color. For the price it’s just not worth it!
Kelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
T K.
November 26, 2021
Poor color
POSTED BY:
T K.
November 26, 2021
Didn’t color well or cover grays gloves ripped while coloring
T K - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
claire W.
November 26, 2021
Colour disappointment
POSTED BY:
claire W.
November 26, 2021
I purchased a colour from esalon and it was supposed to be medium brown(Golden) but my hair didn't look any lighter and the grey coverage was not wonderful for the price and being told hairdresser shop results.
claire W. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Alina S.
November 25, 2021
Love esalon but something changed
POSTED BY:
Alina S.
November 25, 2021
I'm super sad in the color last few times. Something is definitely different with formula. It's not nearly as rich in color and it's washing out. I've been doing medium brown with copper and gold but the color is dull brown. I've loved esalon for years !! I hope you guys can improve or correct whatever changed. Xoxo I would give 5 stars otherwise but I think you guys should know the truth so you don't lose business. 0
Alina - Thank you for sharing your experience; we’re sorry to hear that you were unhappy with the results of your custom color lately. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right; and thank you for being such a loyal customer!
POSTED BY:
Brittany B.
November 24, 2021
Not what I wanted
POSTED BY:
Brittany B.
November 24, 2021
Each time I have colored my hair the color is always way darker then I requested, even with the the help of talking to the colorist over the phone. After this third attempt I’ve canceled my plan. I actually had to get professionally fixed.
Brittany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lorraine E.
November 23, 2021
Colour set
POSTED BY:
Lorraine E.
November 23, 2021
Thought I would give this another go, I used esalon before and my colour was always fine. Then last year I got my colour which left my roots lighter than they already were, as alot of grey coverage. So I've been growing my hair out to then order the semi permanent dye to put it on and its now not covered my grey at all. So disappointed I contacted them but no help at all this time, basically i closed my account down. Far to expensive for then to be told after buying and using that there is no guarantee of full grey coverage with the semi ( I was not told this at time of order ) my hair is basically the same only my roots are lighter and my ends with the root ends refresher is darker yet again. Never again give chance after chance and now my hair is darker yet again.
Lorraine E.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Candice S.
November 22, 2021
Too bright
POSTED BY:
Candice S.
November 22, 2021
I liked the color before this one better would like to add highlights to the previous color which is the one before this one for my next order
Candice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! Please keep an eye on your inbox for more details.
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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