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Jassy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sinara O.
June 24, 2023
Damaged glove
POSTED BY:
Sinara O.
June 24, 2023
Glove came completely damaged in box of hair color..
Ripped off on the side and missing one finger..
Sinara - We truly apologize that the glove you received was defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Saramelissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Ann - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
S K.
June 23, 2023
The worst!
POSTED BY:
S K.
June 23, 2023
First the color is brown, then the color is way over corrected to a very brassy blonde. I do better on my one at Sally beauty supply. Absolutely a waste of money.
S K - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sara T.
June 22, 2023
Did not dye hair, but sure did damage it
POSTED BY:
Sara T.
June 22, 2023
I used to bottles for my shoulder length hair. The dye got really hot on my scalp, but I still left it for the 35 minutes. When I washed it off, there was no color, but it definitely fried my hair and I lost a good chunk of hair while washing it off. I definitely regret it.
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
POSTED BY:
karrie J.
June 22, 2023
Horrible!! Blotchy and uneven.
POSTED BY:
karrie J.
June 22, 2023
The color was horrible! I followed the instructions exactly, but my hair was two different colors. My roots were so much darker than my ends and my ends were blotchy. I had to color it over with a darker color just to attempt to correct it. Kicking myself for not canceling my membership immediately and now I have another color set on the way. I need a color job, but I don’t trust putting this on my hair again.
Karrie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Stephanie M.
June 21, 2023
Does not cover gray hair.
POSTED BY:
Stephanie M.
June 21, 2023
The color didn't touch my gray roots at all. Drugstore color will it just won't last long but this one didn't even cover at all. The rest of my hair is very nice and I love the color.
Stephanie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak.Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Tiffany M.
June 20, 2023
Terrible
POSTED BY:
Tiffany M.
June 20, 2023
This was my second order, first one was totally fine, covered my grays perfectly, no issues, this order was horrendous. Little to no grey coverage, the color looks atrocious, I’m just counting down the days til I can go get this color corrected I have no idea what happened between first and second order but this quality on the second order is so bad. This will be my final order from this company.
Tiffany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ingrid E.
June 19, 2023
Nice coverage
POSTED BY:
Ingrid E.
June 19, 2023
Very nice all over color and the products covers your entire head but I would prefer a color with copper. Now I’m a brunette.
Ingrid - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Stephanie K.
June 18, 2023
Darkened my hair
POSTED BY:
Stephanie K.
June 18, 2023
I asked to maintain my copper colour.
I received the kit and trusted esalon in the choice as I show on an image what colour I had and which I wanted.
It made my hair brown while it has a intense orangy golden copper.
I’m very disappointed and need to go to fix this, also it didn’t cover the few grey hair I have !
Hi Stephanie! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Tracy B.
June 18, 2023
Don't know what went wrong
POSTED BY:
Tracy B.
June 18, 2023
I really hated this it turned my roots an awful orange color seriously thinking of canceling my membership I don't know how I'm gonna fix this
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
LSUK
June 18, 2023
Didn’t cover grey
POSTED BY:
LSUK
June 18, 2023
Colour was nice and I like how you can really refine it but when I first tried it but it didn’t cover my greys. Did it again a couple of weeks later in case it was my fault, spending more effort and time on the grey areas - same outcome. My grey stripes didn’t hold any colour at all. Pointless purchase and it was very expensive. I could have a better result from box dye from high street chemist.
Stacie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lori S.
June 18, 2023
Not satisfied
POSTED BY:
Lori S.
June 18, 2023
I tried my custom colir it did nothing. It didnt cover my gray roots. What a waste of money and time. We followed the instructions as written. Please help me cancel this subcription
Lori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Joanna P.
June 18, 2023
Colour
POSTED BY:
Joanna P.
June 18, 2023
Unfortunately this time the colour was not how I imagined and has literally only covered the greys for 2 weeks. Disappointed.
Joanna P. - Thank you for your feedback! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kay E.
June 17, 2023
WAY TOO DARK
POSTED BY:
Kay E.
June 17, 2023
My previous order was a light golden brown with blonde and red. I know you will tell me this last order is the same formula, but my hair is now dark brunette! The directions said to leave the color on for 40 minutes which seemed a long time, but I did it.
If this is what is going to happen with each color and I can't count on my hair coming out the same each time, then what's the purpose? Very Disappointed!
Kay - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kara
June 17, 2023
Did nothing for my hair
POSTED BY:
Kara
June 17, 2023
I have dark brown/black hair and it did NOTHING for me. The color didn’t even show at all, it barely even showed on the parts of my hair that were already dyed to a brighter color. Save your money
Kara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amber M.
June 16, 2023
Didn't color
POSTED BY:
Amber M.
June 16, 2023
I used this and it didn't color my hair except the ends. Now I'm left with black looking ends and auburn in the rest of my hair. Will never try this again. I'll stick with professional salons.
Amber - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Debbi T.
June 15, 2023
Too dark
POSTED BY:
Debbi T.
June 15, 2023
The first order left my hair sort of reddish after a couple of weeks. This time, left it really dark.
Debbi - Thank you for reaching out! We are sorry to hear that your latest color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Danielle A.
June 14, 2023
Not perfect
POSTED BY:
Danielle A.
June 14, 2023
I tried several different formulas to try and match my natural color but it was never quite right. The product is easy and convenient though.
Danielle - We're truly sorry that our color did not provide the results that you expected and appreciate you sharing your feedback. We are always looking for ways to enhance our color and products.
POSTED BY:
Daisy
June 14, 2023
Doesn’t cover Gray
POSTED BY:
Daisy
June 14, 2023
I’ve tried it 3 times now and it does not cover my grays. It is a lovely color, however a little darker maybe a medium ash blonde and adding Olaplex would be great!!
Daisy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Natalie P.
June 14, 2023
A MESS
POSTED BY:
Natalie P.
June 14, 2023
Does not work for me. It stained my pillow cases for weeks. And even after cancelling after first order I’ve been charged twice since. No where is the a number to call. Unfortunately a really bad experience.
Natalie - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela S.
June 13, 2023
Grey's did not take
POSTED BY:
Angela S.
June 13, 2023
After only two weeks, my greys turned red rather than staying brown. I have lots of grey at my part and I used the special pre-color spray for the grey hair. At first, I loved the color, but it didn't last at all. I am extremely red at my part. I have only used the product once and loved the texture of my hair, but the color needs to last longer. I will try it one more time to see if it will last longer next time.
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Megan S.
June 13, 2023
Bad cover, messy application and lots of waste. Not vegan either!
POSTED BY:
Megan S.
June 13, 2023
I was initially happy with this because I loved the colour but now that my hair has settled I definitely think my roots look darker. I followed the instructions and did the root section first but actually I wish I hadn’t as I’ve never had this problem before with home dyes. I feel like I need to dye it again now but I don’t want to hurt my hair with the extra dye.
It was also incredibly messy! The shower unit was covered due to the last stage of pouring the colour over at the end. Oh and there was a lot of waste!! I have long hair but I had well over half a bottle of each colour left (I actually wish I just used the roots colour on the ends and saved the other bottle for a second dye).
I was annoyed to see this product had silk in it, my fault for not double checking it was vegan but silk is such a cruel ingredient, I appreciate you have a peta certification but I don’t see the need for such a cruel ingredient when there are so many vegan alternatives.
Hi Megan! Thanks for stopping by. We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
Amy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Joanne P
June 12, 2023
Fading
POSTED BY:
Joanne P
June 12, 2023
Color fades within days showing grey. If I wasn’t grey I would like the product
Joanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tracey W.
June 12, 2023
I did everything per instructions and didn’t cover my gray
POSTED BY:
Tracey W.
June 12, 2023
Was really excited to color my hair but even following to directions exactly looks off and it did not cover my gray
Tracey - We’re sorry to hear that you were unhappy with the results of your custom color. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Rennee B.
June 11, 2023
too dark
POSTED BY:
Rennee B.
June 11, 2023
too dark, I was hoping for a darker shade of medium brown and better gray coverage, I didn't expect an actual dark brown. I thought there was maybe something a little more nuanced, not dark brown.
Rennee - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Freda T.
June 11, 2023
A little intense.
POSTED BY:
Freda T.
June 11, 2023
I want dark brown hair color, but...
I'm glad I only left the color on for 11 minutes and not 35 minutes.
Freda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dani M.
June 10, 2023
Once again my hair is black instead of brown!
POSTED BY:
Dani M.
June 10, 2023
Milk Chocolate brown. That was the request and for the 2nd time it is black and horrible. I'm out! Back to Madison Reed.
Dani - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Ariel - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Cassandra N.
June 8, 2023
Soooo disappointed
POSTED BY:
Cassandra N.
June 8, 2023
It’s hard to list everything wrong with it but first off it stinks, the worst smelling hair dye I’ve ever used. It made my hair feel dry, extremely tangled,frizzy and brittle. I followed the instructions exactly, except for I didn’t have enough dye left to do the final rinse with it. That being said I BARELY had enough to cover my hair, my hair is about to the middle of my back. The free bottle is technically a scam because you need both bottles if you’re following the directions so you really don’t get extra. I made sure to saturate my greys but they didn’t get covered, I’ve never had a problem with my old hair dye. And lastly it is way too dark, it was supposed to be medium brown and now that my hair is dry it’s closer to black than brown. I thought that this was supposed to be better than box dye but L’Oréal Féria has never disappointed me like this
Cassandra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
Sylvana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cynthia N.
June 7, 2023
Color not what I expected.
POSTED BY:
Cynthia N.
June 7, 2023
Please don't send me any more color/cancel my subscriptions.
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ștefana T.
June 6, 2023
Nice color
POSTED BY:
Ștefana T.
June 6, 2023
I like the color, but what if I want to change it? Why is so hard, almost impossible to change the color? Why is so hard, almost impossible to cancel an order?
This batch seems darker than it had been before.
In general, I find it takes a lot for the water to run clear when wrenching out the color after the set time during the process.
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kate D.
June 6, 2023
Colour faded away quickly
POSTED BY:
Kate D.
June 6, 2023
I’ve got permanent colour but it faded away after 3-4 washes, every time I’d wash my hair the water was never clear, I can see so much product going down the drain. The colour is also much darker than I expected. Cancelling subscription after 2 orders😿
Hi Kate! We are so sorry to hear that your color has faded after a few washes. Please check your emails, your colorist has got back to you to help you further.
POSTED BY:
Shawna J.
June 6, 2023
Zero Color
POSTED BY:
Shawna J.
June 6, 2023
I asked for a Cooper color. I was very clear when picking the color I wanted. For some reason, they decided to give almost no cooper at all so it's basically just an ashy blonde which is what I was trying to change AWAY from. Needless to say I'm super mad about this. Going to have to go BACK to the old fashion of buying from Walmart way because at least then the only one I have to blame is myself when it reacts badly with my hair. Save your money it's not worth it.
Shawna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda W.
June 6, 2023
My box was delivered empty
POSTED BY:
Linda W.
June 6, 2023
I was looking forward to receiving a new product for my hair.But all I received was a empty box & a note from the post office saying it was damaged.So now what do I do, I have paid for it and I definitely don't want it try again so cancel any future orders
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janina W.
June 5, 2023
Color was not what expected
POSTED BY:
Janina W.
June 5, 2023
I wanted a dark blond copper tone. Thats what it also Said on the product. Turned out super red!!!! That really sucks since i wanted a fresh up for a Wedding
Hi Susan! We are so sorry to hear that your color hasn't covered the greys. Please check your emails, we just got back to you to help you further.
POSTED BY:
Justyne H.
June 5, 2023
Need help
POSTED BY:
Justyne H.
June 5, 2023
I do like the color, packaging, shampoo/conditioner and all the goodies but for some reason it is not dying the hair around front/side hairline. I'm very frustrated. Please help
Justyne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kelly S.
June 5, 2023
Color is so flat
POSTED BY:
Kelly S.
June 5, 2023
The color has no depth. it is the most boring brown i have ever seen. Before I could even stop it, another order had already shipped so now i owe shipping. Not very happy. I could have bought this from the store with better results.
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marcy F.
June 5, 2023
Didn’t last
POSTED BY:
Marcy F.
June 5, 2023
I’ve been using this product for several years. The past two shipments have not lasted at all. Has the formula changed?
Marcy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Rebecca A.
June 5, 2023
Hair color
POSTED BY:
Rebecca A.
June 5, 2023
The hair color was ok however my hair picked up the blue in the color and ran with it. The roots, which were a dark blonde before coloring, remained the dark blonde with now a bit of red. So the problem wasn’t so much with the color as it was my hair.
Rebecca - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Michele F.
June 5, 2023
To dark
POSTED BY:
Michele F.
June 5, 2023
The color is to dark, need to change to a lighter color.
Michele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kathleen S.
June 5, 2023
Slightly dark!
POSTED BY:
Kathleen S.
June 5, 2023
The first time was to light because it did not cover my greys, this time around it was to dark. The recommendation was to leave it for 40 minutes instead of 20 minutes. Perhaps the next one I only do it for 20 minutes because it has already been tweaked.
Kathleen - We're so sorry to hear that your color turned out darker than you were expecting! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Carlie V.
June 4, 2023
Disappointed in color pay off
POSTED BY:
Carlie V.
June 4, 2023
I was very excited to try eSalon, but was disappointed in the results. The color I got was not what I expected and I made sure to follow the instructions very carefully. My hair also doesn't feel as silky after coloring as it has done with other at home coloring kits. I will not be repurchasing.
Carlie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sheila L.
June 4, 2023
not a great color for the summer
POSTED BY:
Sheila L.
June 4, 2023
i asked for an adjustment on my color, i have done this before with good results but this color was way too dark, between this and the awful high lights - i was not impressed. i was going to my bf family for a baby shower, and this just looked terrible
Sheila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Nicole J.
June 4, 2023
Not so "custom"
POSTED BY:
Nicole J.
June 4, 2023
I have been coloring my hair for a long time. I know what color to use but thought I'd give eSalon a try. I ordered the color closest to what I currently use but was disappointed there weren't more choices. I got a message from my "colorist" who said the color I ordered was too dark to go in one step so she changed my order to Strawberry blonde when I'm currently medium auburn. I replied that I did NOT want strawberry blonde but they sent it anyway.
My hairstylist says if I use this product it will make my hair pink. Tried to call but they don't answer. Not exactly my idea of "custom" coloring and satisfaction guaranteed!
Nicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
samantha R.
June 4, 2023
Not a fan
POSTED BY:
samantha R.
June 4, 2023
Honestly it just gave my brown hair a gloss treatment and I have greys still. It isn’t black violet at all
Samantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jasmina C.
June 3, 2023
Quality decreased dramatically
POSTED BY:
Jasmina C.
June 3, 2023
Lats 2 batches were really bad. This last one in particular. Extreme pigment, so much more than other times and literally zero coverage. I actually want a refund. My grays are still showing which never happened before. Using this for years. I thought last batch was a dud but no you must have changed something as the quality is simply shit.
Hi Jasmina: We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Betty B.
June 3, 2023
Disaster
POSTED BY:
Betty B.
June 3, 2023
After applying the paste on to the hair, I closed the cap of the bottle. After 10 seconds, the bottle got hot and explored. The color splashed all over to my white walls in my bathroom. I did not shake the bottle or nothing, and it went hot and bloated. It is very weird and dangerous. Will never use this product again.
Betty - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experience. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Inez - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sue S.
June 2, 2023
Very bad
POSTED BY:
Sue S.
June 2, 2023
It didn’t helped, the color was supposed to be darkest brown but it looks like light brown and it does not even cover my grey hair. Very disappointed
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rekha B.
June 2, 2023
My first trial purchase
POSTED BY:
Rekha B.
June 2, 2023
I am very satisfied about the root but for ends it really didn't worked for me as I have black asian hair
Rekha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Jessica - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Patty M.
June 2, 2023
I wasn't happy with my new color
POSTED BY:
Patty M.
June 2, 2023
The new color did not cover my grey it turned it a funky color at first and was gone in two washes
This time the color dried my hair out as well, The first color that i ordered had a hint of purple and that one did not dry my hair out . I do not like red in my hair and the new color turned the rest of my hair a reddish color in two washes I need to do a revamp on the color before you send me any more. How do I go about this?
Patty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Pauline T.
June 1, 2023
Dry
POSTED BY:
Pauline T.
June 1, 2023
Product doesn’t cover grey very well and my hair is very dry even after using your shampoo and conditioner in the package and no shine at all
Pauline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angelique M.
May 31, 2023
The light brown turned black
POSTED BY:
Angelique M.
May 31, 2023
I talked to a color specialist from really at length about my hair and color. She told me to use a tint rinse and light brown color. I did and my hair turned black.
Angelique - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Stephanie R.
May 31, 2023
Don’t bother
POSTED BY:
Stephanie R.
May 31, 2023
The color did not come out as it should. I’ve dyed my hair plenty of times before and had no problems. I followed the instructions to a t and will not reorder. I don’t like to write bad reviews but I was quite excited about this product and was let down. Sorry
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Sylvia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Aj - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
.
May 30, 2023
Charged your account whenever they like
POSTED BY:
.
May 30, 2023
Be careful before subscription. If you would like to be charged and received products without even being notice, eSalon is your choice. And you don’t even have an option to delete your account details, the only thing you can do is to turn off subscription. I feel very insecure as they are not only charged me according to my subscription period but will suddenly shorten the order period, charged me with my credit card details with an email AFTERWARDS. It is really a bad user experience. I feel that they can use my card info buying their products and send to my home whenever they want and if you want to cancel the order they forced you to, you have to call them back and can’t do it online!
Judy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katie H.
May 30, 2023
Color review
POSTED BY:
Katie H.
May 30, 2023
I would like it a little more copper but not as warm red as the last one from May.
Katie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Victoria J.
May 29, 2023
Wrong color
POSTED BY:
Victoria J.
May 29, 2023
I was suppose to have a dark red and instead my hair turned orange. Reached out without any response. Cancelled.
Victoria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Harriet C.
May 29, 2023
Awful colour match.
POSTED BY:
Harriet C.
May 29, 2023
I ordered medium brown for my hair jt came out black. It is dreadful. I would not recommend this to anyone. It is cheaper than a salon for a reason, it’s is awful quality and it is not worth it
Hi Harriet! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back t you to help you further.
POSTED BY:
Hanna M.
May 29, 2023
Not a pleasant surprise
POSTED BY:
Hanna M.
May 29, 2023
First of all it makes me angry each time, that the color is only for roots. I don’t want to do roots only, I do not have technique for that, it gets messy. Last two times I was starting with roots but ended with color on all hair. Although it was nice and I was happy, this time it went wrong. I don’t know how can this be same mix as always. My hair is dark and dull. I’m not sure this product is really for me.
Kathy - We’re so sorry to hear that your experience was not as expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Louis A.
May 28, 2023
Hair color
POSTED BY:
Louis A.
May 28, 2023
The hair color did not work for me. I requested that I have no red colors or red colors in my hair after. I dotted and the only colors that Came up was. Was auburn
Louis - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Melissa T.
May 26, 2023
I was excited
POSTED BY:
Melissa T.
May 26, 2023
This hair dye was gritty and fried my hair I'm pretty unhappy
Melissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Stephanie G.
May 26, 2023
Too dark
POSTED BY:
Stephanie G.
May 26, 2023
This colour came out way too dark and had lots of red tones in it. I want to rid of the red in my hair and this picked it up more that when it lightened more red came out.
This is just not the colour I wanted to achieve and was disappointed
Stephanie - We are so sorry to hear your color did not turn out as you had hoped! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hi Angy! We are so sorry to hear that you are not happy with your custom blend. Please check your emails, we just got back to you to help you further.
POSTED BY:
Lisa M.
May 26, 2023
Not as blonde (light) as I'd imagined
POSTED BY:
Lisa M.
May 26, 2023
Where my hair has been highlighted previously, the colour has taken well and is the colour I expected. However, the rest of my hair especially the roots are a reddish brown. I ordered Medium Blonde but it looks more Auburn! Not what I was hoping for : (
Hi Lisa! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Lisa E.
May 26, 2023
Lackluster gray coverage
POSTED BY:
Lisa E.
May 26, 2023
I tried this a few times and the gray coverage is terrible for me. Within a week my gray temples reveal themselves. I never had it happen as quick. I tried all the the remedies and it still doesn't work. I like the color though. I also tried to cancel but it doesn't seem to go through : (
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jessica G.
May 26, 2023
Review
POSTED BY:
Jessica G.
May 26, 2023
Received the hair dye and it partially spilled within the box was unable to use it
Jessica - We are so sorry to hear that your color arrived damaged! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jessica W.
May 25, 2023
Didn't cover
POSTED BY:
Jessica W.
May 25, 2023
Was disappointed as my grays didn't get covered and I dont feel like there is much dimension in the color.
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Suzi S.
May 25, 2023
NOT happy
POSTED BY:
Suzi S.
May 25, 2023
The colour did not at all hide my grey hair and I followed the instructions to the T. Very disappointed as was super impressed up until using it!
Ana U. We are so sorry to hear our colour did not meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie D.
May 24, 2023
Wanted same color as first one I received
POSTED BY:
Debbie D.
May 24, 2023
Wasn’t right color for my hair as didn’t last 2 washes and made my roots look ginger and awful.
My very first order I put in that color was amazing I did put a note on to say that I wanted same color as my first one but never got it 😭
Hi Debbie! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Amanda C.
May 24, 2023
Not colour requested
POSTED BY:
Amanda C.
May 24, 2023
I requested to go lighter for summer but no change to colour that arrived.
Cara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marian T.
May 23, 2023
My hair turned out brown instead of blonde...it was a disaster
POSTED BY:
Marian T.
May 23, 2023
My hair turned out brown instead of blonde...a real disaster
Hi Marian! We are so sorry to hear that your color turned out different from expected. Please check your emails, we have contacted you to help you further.
POSTED BY:
April M.
May 23, 2023
Order wrong
POSTED BY:
April M.
May 23, 2023
I'm considering ordering my monthly hair dye from elsewhere.
My intentions were to be receiving a bright vibrant Red. I've been lightening my hair for a couple months now from black. So now its mostly grey. So that when this order got to me, I could dye it Red.
I went to the color change tab, wrote specifically what I wanted.
I just got an email stating that my (light brown/copper) 'color change' had been shipped yesterday? Umm, what happened to shipping what I WANTED?
April - Thanks for reaching out! We're so sorry to hear the color we are sending you is not what you are wanting. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Micaela G.
May 23, 2023
Not medium blonde
POSTED BY:
Micaela G.
May 23, 2023
I got medium blonde and put it on my light blonde bleached hair and it made my hair brown!
Micaela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Linda P.
May 22, 2023
Need to cancel
POSTED BY:
Linda P.
May 22, 2023
I can't seem to cancel. Please, Just retired. I am broke
Linda - Thank you for reaching out! There are a lot of options for you with eSalon. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Tina K.
May 22, 2023
Turned orange
POSTED BY:
Tina K.
May 22, 2023
Followed all instructions and hair ended up turning orange so I ended up buying a cool toner to fix it. Very dissatisfied.
Tina - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Heather S.
May 20, 2023
Roots
POSTED BY:
Heather S.
May 20, 2023
Did not cover all my roots still shows my grays and my roots look ashy green.. going to a family reunion next weekend with green hair really disappointed.
Heather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Katherine J.
May 20, 2023
Bit too dark
POSTED BY:
Katherine J.
May 20, 2023
The first order seemed to be much lighter. I didn’t actually use the second order as I was just trying the service out. I used the 3rd order and it is much darker than the original. I have naturally red hair, more towards the auburn copper side and now my hair is brunette, no red at all.
Hi Katherine! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Rebecca G.
May 20, 2023
Not enough red too much black
POSTED BY:
Rebecca G.
May 20, 2023
It doesn't even cover the greys and isn't enough for my hair
Rebecca - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Amanda S.
May 20, 2023
Didn’t receive my color
POSTED BY:
Amanda S.
May 20, 2023
Tried to contact costumer service several times, never got an answer, still waiting for my color!
Hi Amanda! We are so sorry to hear that you are still waiting on your eSalon order. Please check your emails, we just got back to you to help you further.
POSTED BY:
Leanne D.
May 20, 2023
Missing Purple
POSTED BY:
Leanne D.
May 20, 2023
This new color formula was really disappointing. The purple tint was missing, the color was just a mid-brown tone.
Leanne - We're so sorry to hear you were disappointed with your recent color application. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
SHIRLEY S.
May 19, 2023
This dye did not work.
POSTED BY:
SHIRLEY S.
May 19, 2023
After using this to cover my last dye that was more red than I wanted each time I washed my hair the towel used to dry it came off covered in dye. The result is I am back to the red that I wanted to cover. My daughter who studied hairdressing at college applied it so I know that it was done correctly. She dyes the hair of 4 members of my family and this is the first time.this has ever happened to anyone.
SHIRLEY S. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. Please check your inbox for more details.
POSTED BY:
Pauline P.
May 19, 2023
Brassy looking
POSTED BY:
Pauline P.
May 19, 2023
This was my third time using esalon and the result this time wasn’t good. My hair had distinct brassy tones. I contacted customer service for assistance in correcting the problem and after a full day I received a reply that basically suggested I buy more dye. I researched the issue myself and cancelled service.
Pauline - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Lisa S
May 19, 2023
Brassy and dark balance is off!
POSTED BY:
Lisa S
May 19, 2023
Was at a 9 Blonde light in color and they would not match me they sent me a 8 medium (a whole year of work gone ) to a dark color with red and yellow tones. Was told ( afterwards sending me a second box that made my hair darker) they could not match my color! Was told they would not go lighter than two tones of your natural color but that wasn’t the color I had. The pro side is they answer the phone every time you called. The con they can’t match the color you have regardless of pictures they should’ve just been upfront about it.
I just went out and I was asked if I was a red head! Embarrassing!
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We appreciate you reaching out, and please let us know if there is anything else we can do to help!
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