Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Sukhwinder - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debra D.
May 8, 2024
Didn't cover my grey for long
POSTED BY:
Debra D.
May 8, 2024
Two weeks and the grey was showing. Also made my scalp itchy.
I have cancelled my order, but still you have processed it and it's on it's way. I will now have to find a blonde and gift them the kit as I have had to return to my hairdresser for her to sort my hair out, plus the pharmacy to sort out my itchy scalp.
Lesson learnt leave your hair to the professionals.
Hi Debra! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
POSTED BY:
Barb L.
May 7, 2024
Faded very quickly
POSTED BY:
Barb L.
May 7, 2024
Hello,
I usually have really good luck with your product, however this time the color faded off my gray very quickly. Also, I noticed on the set that was shipped May 5th, is going to my old address in Montana. Everything under my account says my address in Idaho though. Yikes!
Thank you.
Barb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Customer A.
May 7, 2024
did get any color
POSTED BY:
Customer A.
May 7, 2024
I followed all the steps and used both 2 bottles but still didn't get any color. didn't even change colors of the gray hair . I was super excited and super hopeful for this color. but sadly I am disapointed
Customer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please call us toll-free at (866) 550-2424, 8:00 am – 5:00 pm, Pacific Time, Monday through Friday so that our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Nancy B.
May 6, 2024
Too Dark and damaged my hair
POSTED BY:
Nancy B.
May 6, 2024
Color is too dark and I found it damaged my hair.
I thought I cancelled my account but eSalon still sent me a package this week of color that is too dark for me.
At minimum, if eSalon is going to force color on me, you could have adjusted it after I said it was too dark the very first time.
Not at all what I expected. hate my color. It is darker and red. and spent extra for a blonde neutralizer for no reason. I am Extremely disappointed. Definitely not a dark blonde ash.
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Hello Hayley,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
POSTED BY:
Sarah H.
May 4, 2024
Color came out dull
POSTED BY:
Sarah H.
May 4, 2024
I love this product but feel that the latest batch I got home were a bit to dull in its color.
Hi Sarah! We are sorry to hear your color didn't meet your expectations. Please check your emails, we just got back to you.
POSTED BY:
Mary C.
May 4, 2024
Sorry it didn't work for me
POSTED BY:
Mary C.
May 4, 2024
I have a lot of gray and this did not cover any of it but most of all the color was very light almost white blond no real golden color at all. I followed the instruction exactly, 30 minutes after the full 4 sections were covered, but the color either didn't take or somehow I got the wrong color. Nothing golden, or blond about the finished product on my hair. My suggestion is to go darker then you might think you want and maybe that will work. I am sorry it didn't work since I don't have a salon appointment for another month, so I have to just live with this look.
Mary - We are sorry to hear that you were disappointed by the gray coverage and that there was no golden color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Elizabeth D.
May 3, 2024
Not covering gray
POSTED BY:
Elizabeth D.
May 3, 2024
This does not cover my gray at all. The drugstore box dye worked much better than this
Elizabeth - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists will work with you to adjust your formula. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Kelley F.
May 3, 2024
Couldn't tell I colored my hair
POSTED BY:
Kelley F.
May 3, 2024
My hair is brown and I dye it blue black twice a year. After I used esalon hair dye, I couldn't even tell I had dyed my hair. All my roots were still brown and it could not have been blue black because the ends of my hair was the dull black it was before I used the hair dye. I could have sworn I canceled the subscription but they drafted my account at 5:30 this morning but I was told it was already shipped and I would have to wait and refuse the package/send it back and wait on them to get it back and process before they would refund my money. If u cancel your subscription, u might want to double check and make sure ur cancelation was completed. I'm going back to store bought dye. Never had a problem with store bought dye.
Kelley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sara L.
May 3, 2024
Color way darker than expected
POSTED BY:
Sara L.
May 3, 2024
I was hesitant to start dying my hair because I never had before and I liked my natural color. I attempted to get as close to my hair color as possible and asked my friends their opinion and they all said medium brown was closest to my hair color. It took me a couple of months to but the bullet and dye my hair. The color looks to me like the darkest brown, not medium at all. I’m disappointed in how off it looks from the photo in the color finder. The positive is that my hair feels amazing. I thought my hair would feel more brittle after dying it, but it actually feels healthier than before.
Sara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Tracey L.
May 2, 2024
Tried to cancel order
POSTED BY:
Tracey L.
May 2, 2024
I am very disappointed with this company,I cancelled my order twice and both times it has been ignored ali have just been charged nearly £28 again something I cannot afford.
How the hell do you manage to confirm a cancellation I'm sick of this
Tracey L. - Thank you for contacting us. We're so sorry to hear that you don't wish to continue with our service and that you have had some difficulties using our website. Upon reviewing your account, we see that you have turned off your Colour Plan. We will reach out to you via email for more details.
POSTED BY:
Fiona M.
May 2, 2024
Its ok
POSTED BY:
Fiona M.
May 2, 2024
I dont like the colour on my roots, its quite an orange tone there when light shining on it, but the rest of my hair colour looks ok. I dont think i would use this colour again. Maybe a different tone needed
Fiona M. - Thank you for your feedback! We're so sorry to hear that your root colour didn't meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Brandy H.
May 2, 2024
Terrible color adjustment
POSTED BY:
Brandy H.
May 2, 2024
My hair is dark brown but not black. My hair has an orangish-red tint to it after the color was used. The gray is covered but I do not like this adjustment.
Brandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Marie O.
May 1, 2024
Not satisfied
POSTED BY:
Marie O.
May 1, 2024
This time wen I purchased my colour I thought it was way to dark for my completion. The colour was darker than previous time . I was more auburn than copper. But on a plus side I love the tint. I feel my colour has faded faster this time only done 3 weeks.
Marie O. - Thank you for your feedback! We're so sorry to hear that your hair colour was darker than expected. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Jennifer P.
May 1, 2024
Turned my hair Orange
POSTED BY:
Jennifer P.
May 1, 2024
This was not light brown, dark blonde it turned my hair bright orange! Nope
Hello Jennifer,
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Starla F.
May 1, 2024
Sad...
POSTED BY:
Starla F.
May 1, 2024
When you get excited because your hair dye shipment is on the way...not only did it come a day late...but it was busted..now the 3 week wait begins ...again/:
Starla - I am so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Beth I.
May 1, 2024
It was not what I was expecting - lovely colour but only enough for my roots
POSTED BY:
Beth I.
May 1, 2024
I will admit that I was sick when I ordered this, so I was not 100% myself, but when it came in the mail I was excited to try it. I thought I had ordered colour for my overall hair, but when I opened the instructions it said it was for my roots only. I did this and I love the colour, but I would like it for my whole head, not just the roots (it is close to my natural colour so it doesn't look too obvious). I am having trouble changing what I order though, and am finding the site confusing. If I was just rating based on the colour, it would be 5 stars, but I feel there has been a bit of a lack of transparency, and when I returned to try to order enough for my whole head everything that keeps coming up is about reordering the same thing which I don't want to do, so 3 stars for now. If I can get it figured out I will likely change my rating.
Beth - Thank you for sharing your feedback. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Kellijo - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sunjoo L.
April 30, 2024
Color doesn’t cover grey hair well
POSTED BY:
Sunjoo L.
April 30, 2024
2 days after coloring, my grey all popped back up. The color doesn’t stay at all
Hello Sunjoo,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lissa C.
April 30, 2024
Two colors
POSTED BY:
Lissa C.
April 30, 2024
My hair is now two different colors and looks horrendous.
Hello Lissa,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Helen O.
April 30, 2024
Scam
POSTED BY:
Helen O.
April 30, 2024
Still not recieved,no tracking given and they wont email me back!!
Hello Helen,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
POSTED BY:
Jamie G.
April 30, 2024
Did not receive my order
POSTED BY:
Jamie G.
April 30, 2024
It’s been almost 2 weeks and I have not received my order. I emailed customer service with no response. Not impressed with my first experience. I’m going to cancel my subscription. I needed my hair color for an event and now will have to use something else.
Jamie - We truly apologize that you have not received your order. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Annette I.
April 29, 2024
incomplete coverage
POSTED BY:
Annette I.
April 29, 2024
My gray was not completely covered. I was mostly covering the grow out that wasn't completely covered. Additionally, the colored seemed flat and dull. I'm waiting to see if the next coloring is better. I'm aiming for a chestnut brown.
Hello Annette,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Andrea M.
April 29, 2024
Great color not enough coverage
POSTED BY:
Andrea M.
April 29, 2024
The color is bright and very easy to apply all over. The amount is great. I had well over enough to use. It did not however cover my Grey coverage which was my intent of purchase. So that's disappointing. If it had I would be purchasing this more often.
Hello Andrea,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Addie V.
April 29, 2024
Still to light.
POSTED BY:
Addie V.
April 29, 2024
Is their a blonde shade that has some darker blonde mixed in.? I could also. Use a smaller amount because I have very short hair. I am throwing away about a half bottle
Addie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Julie A.
April 28, 2024
Terrible product!!
POSTED BY:
Julie A.
April 28, 2024
This dried my hair out SO BADLY and made so much hair fall out. I am so upset and wish I never would have ordered this. To to it all off, it didn't work at all to cover my gray. I'm so disappointed and can't at all recommend this. Please avoid if you value your hair.
Hello Julia,
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Wendi H.
April 28, 2024
Didn't cover up all my Grey's
POSTED BY:
Wendi H.
April 28, 2024
I want to go darker and would like to still be with you guys but I can't keep spending money if it's not what I like
Hello Wendi,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Bonnie D.
April 27, 2024
Not what I asked for
POSTED BY:
Bonnie D.
April 27, 2024
Way too dark, asked for more blonde and got dark red
Bonnie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Rita Jean K.
April 27, 2024
Color disaster
POSTED BY:
Rita Jean K.
April 27, 2024
I informed eSalon about how my hair reacts to any reds in the formula. They didn’t listen. Nor did they respond when I reached out about the tangerine, strawberry and bright red that became my “professional color”. After crying for days I am ready to venture out and have it redone. Not with any advice or solution from eSalon. They never sent the color tint brush either.
Hello Rita,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! (:
POSTED BY:
Kristan B.
April 27, 2024
No change
POSTED BY:
Kristan B.
April 27, 2024
I asked for my color to be darker and richer and after applying the new color the results are the same as the previous color I received. I submitted an into picture showing where I would like to be and this is too light and too gold.
Kristan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emma H.
April 26, 2024
Terrible chemical smell
POSTED BY:
Emma H.
April 26, 2024
The smell of this product was terrible. I definitely would not use again
Hi Emma! We apologize for any inconvenient with your hair dye. Please check your emails, we just got back to you.
POSTED BY:
Danielle C.
April 25, 2024
Okay, not great.
POSTED BY:
Danielle C.
April 25, 2024
Did my application last night. The color came out close to the strawberry blonde I wanted. It's not shiny, kind of dingy looking. The dye was very strong smelling, burned my eyes and completely dried out my hair. The two bottles wasn't enough for all my hair, so I missed a few spots. Going to have to buy another to fix it.
I planned to lighten my dark brown hair, and cover grey. Despite adding photos I received a light brown colour which made my hair darker and covered the natural highlights in my hair, rather than being multi dimensional.
I sent a message to customer service about this as I would like to be reimbursed before trying any further hair colours. I've received no response, and having washed my hair three times the colour appears to be fading. I've postponed my next order to see if they reply, but will most likely use shop bought box dye at a fraction of the price next time!
Hi Elaine! We are sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Amber D.
April 24, 2024
Too dark, warm & too brassy - I have regrets
POSTED BY:
Amber D.
April 24, 2024
Is it better than boxed dye? I didn't think so. The kit materials themselves (gloves, stainguard, etc) were nicer, but I saw no difference in the dye product itself. I had stopped dyeing my hair about 7 years ago and I wanted a color match to blend in my greys. I have light, ashy, cool toned brown hair. What I got was too dark, too warm and too brassy. To be fair, it's okay, just not at all what I wanted. Sigh. Now I'm stuck wondering how orange this is going to be as it fades out. I should have just continued to embrace the silver highlights.
Amber -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gina S.
April 24, 2024
BUYER BEWARE!!
POSTED BY:
Gina S.
April 24, 2024
HORRID!!! I am blonde and I chose Mahogany Blonde and now I’m RONALD MACDONALD RED!!! Like fake fake fake crayola marker red. Literally have to strip my hair. Stay away. Pick Madison Reed instead
Gina -Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We want to work with you to find a resolution and have your hair looking it's very best. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Diane A.
April 24, 2024
Hair color
POSTED BY:
Diane A.
April 24, 2024
I followed the directions. The only thing that changed was around my hairline and it was orange. I requested blonde. Not happy.
Diane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Linda G.
April 23, 2024
Faded quickly
POSTED BY:
Linda G.
April 23, 2024
Lovely colour after colouring. But after 1st wash it looked a lot lighter and the colour seemed to wash off the greys even used colour protection shampoo
So greys are visible after washing only once
Hi Linda! We are sorry to hear your greys were visible after one wash. Please check your emails, we just got back to you.
POSTED BY:
Beverly J.
April 23, 2024
Wrong color
POSTED BY:
Beverly J.
April 23, 2024
I have blonde hair and ordered dark blonde. My hair came out dark brown. I had to wear a hat and go get another one at the store before I could go out without a hat. Very disappointing
Beverly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katja Z.
April 23, 2024
A bit too yellow for my taste...
POSTED BY:
Katja Z.
April 23, 2024
I wanted to go from my natural hair colour (ash blonde with a hint of red) to a light blonde. At first I was reluctant to try out the dye they sent me, and tbh I should have listened to my gut. After following all the instructions, and a look into the mirror I was surprised by a hair colour that could very well be described as a similar shade as a very controversial former US president is wearing on his head. Very yellow. Very much not what I was going for, and very disappointing. Now I have to "sit out" this colour, wait for my hair and scalp to recover, to run to the salon to get it fixed, after all. Will not buy again.
Hi Katja! We are sorry to hear your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Laurie
April 23, 2024
Not good
POSTED BY:
Laurie
April 23, 2024
My hair is fine & partial gray @ roots
Did not cover roots! Left on full amount of time, if not longer.
Made my ends tangle (yes it was completely tangle free & brushed prior to coloring) & then lots of my hair fell out. Not for fine hair. And did nothing for greys. Never again.
Laurie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Hello Maxine,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
katherine R.
April 22, 2024
Grays are still here
POSTED BY:
katherine R.
April 22, 2024
First of all, the smell is very strong from this hair dye so a bit unsure how it is award winning and ammonia free?
Second of all my grays were untouched and my hair is feels very dull with no body.
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jenifer D.
April 22, 2024
Too Red
POSTED BY:
Jenifer D.
April 22, 2024
This color had too much of a red hew to it, I need it to have more ash. I'm certain this will cause a lot of brass color to come through as time goes by.
Jenifer - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
jeannie H.
April 22, 2024
disapointed
POSTED BY:
jeannie H.
April 22, 2024
My hair came out a lighter brown color with little auburn. I really wanted a color like Auburn 5.6 or 5.64.
Don't send me more of my original order!!!!!
Jeannie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lauren M.
April 21, 2024
I wanted a shade lighter. It made my hair a shade darker instead.
POSTED BY:
Lauren M.
April 21, 2024
I have medium/dark brunette hair. I wanted a shade lighter, went with ash dark blonde. This "blonde" turned my brunette hair darker by a shade or two . I made sure to follow all the instructions, but have a darker result. I'm not happy about this, feels like I wasted my money.
Lauren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Divyajot D.
April 21, 2024
Did not color my grays
POSTED BY:
Divyajot D.
April 21, 2024
Hi, the color did nothing for my grays but just made my hair dry. Followed all the instructions but the grays are still visible.
Hello Divyajot,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Pam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kathleen F.
April 20, 2024
I decided to try your color one last time.
POSTED BY:
Kathleen F.
April 20, 2024
I have been disappointed with both the color and the fact that my scalp and turned the same color as my hair. I have tried to cancel my account but I continue to get sent your product. I no longer want to subscribe to your service. Thank you.
Hello Kathleen,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nicole R.
April 20, 2024
Not for me
POSTED BY:
Nicole R.
April 20, 2024
Let me start with the fact the color is AMAZING! However, I had an allergic reaction to the dye. The chemical smell though is what got me, it made my eyes burn and water, my nose and lungs sting, it was hard to catch my breath. I hope others have a better experience. My colourist did a fantastic job. I truly wish this color came in a box! I will miss it!
Nicole - Thank you for your feedback, it makes us happy to hear you loved your color. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Anna D.
April 19, 2024
Not good
POSTED BY:
Anna D.
April 19, 2024
Very awful smell during application, colour not as expected and didn’t cover my grey hair.
I’m really unhappy with this product.
I didn’t order new one and you guys hidden the plan so you sent me another pack without my knowledge.
Hi Anna! Thank you for contacting us, we apologize for any inconvenient with your last color. Please check your emails, we just got back to you to help you further.
POSTED BY:
Jill M.
April 19, 2024
Not really satisfied
POSTED BY:
Jill M.
April 19, 2024
I went for the copper colour as that's what I always do my hair. I have ended up with like dark brown roots and the colour isn't as bright as what I normally get not really happy with it at all.
Sanju B. - Thank you for your feedback. We are so sorry for the disappointing experience you have had with your hair colour. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to make this right!
POSTED BY:
Kayleigh H.
April 17, 2024
My hair is bright pink
POSTED BY:
Kayleigh H.
April 17, 2024
My hair is pink like electric pink I cannot believe this!!! So angry and upset
Kayleigh H. - Thank you for your feedback. We are so sorry to hear that you are disappointed by the result of your hair colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from one of our Expert Colourists for the next steps! We truly appreciate your feedback.
POSTED BY:
Nina M.
April 17, 2024
Poor customer service
POSTED BY:
Nina M.
April 17, 2024
Really
Unimpressed with customer service
Ordered hair colour well over a week ago and it didn’t get despatched. Decided to go to hairdresser instead and tried to cancel the order as it says you can by phoning. Phone was not answered so repeatedly emailed and filled out contact form. Those were also not answered so now they have sent the colour very late which I no longer need and I have wasted over £40. They have not responded to any of my contacts.
Hi Nina! We are so sorry to hear you haven't been able to speak with us to cancel your order. Please check your emails, we got back to you to help you further.
POSTED BY:
Melinda M.
April 17, 2024
Wrong color once again
POSTED BY:
Melinda M.
April 17, 2024
My hair turned out extremely red, when it was supposed to be more blonde
Melinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melody K.
April 16, 2024
allergic to product
POSTED BY:
Melody K.
April 16, 2024
I used your product, gave me great color and shine. However, my scalp, neck, behind ears and upper back broke out in a ichy red rash. It lasted for 2 months. I emailed you twice before with no reponce from you. My last email asked you to discontinue my shipments. Now I recieved another one. I need instruction on how to send back the hair color, its unopened
thanks
Melody Krakow
Melody - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color gave you a rash. Please keep your eyes out for an email from us shortly.
POSTED BY:
Enola P.
April 16, 2024
Very disappointed
POSTED BY:
Enola P.
April 16, 2024
I was/am very disappointed with my product, my color wasn’t anywhere near what I wanted. I really didn’t even have the choice to pick what I really wanted, and I’ve never had a hair color make my hair fall out as much as this one did. I’ve used it twice. But I don’t think I’ll be using it anymore. I’ve done a way better job buying my color from Sally’s and doing it myself.
Hello Enola,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mia K.
April 16, 2024
Poor coverage
POSTED BY:
Mia K.
April 16, 2024
I gave this another try and I’m so unhappy with how the coverage failed. I colored my roots on Sunday, 4/14 and completely saturated my roots and around my face. I haven’t even walked my hair and the gray is showing. I don’t know what to do. Do I need to switch products?
I have a picture but don’t know how to insert it.
Mia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Karen F.
April 15, 2024
not 100% gray coverage
POSTED BY:
Karen F.
April 15, 2024
This works better than some others but am disappointed that it still did not completely cover my grays!
Hello Karen,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
POSTED BY:
Christina M.
April 14, 2024
Didn’t cover my gray
POSTED BY:
Christina M.
April 14, 2024
I filled out comments said that I wanted to cover my grays. I said I had black hair. I was sent soft black and it was brown basically so my gray was still there. I had to go get another dye that is black not soft I Won’t use this again. I was sadly disappointed.
Hello Christina,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mrs. T.P.A. L.
April 13, 2024
I don’t know!
POSTED BY:
Mrs. T.P.A. L.
April 13, 2024
Unfortunately I can't give a good review so far. I went abroad at the end of March. I ordered on March 13 because the website stated that it would be delivered within 1 week. But it took more than 3 weeks before it was shipped from the online store, and then a long time by post. So by the time I had to leave the set had not arrived. It will be a long time before I can try it out! Very unfortunate.
Dorien L. - Thank you for your feedback! We are truly sorry to hear that you didn't receive your order. We will reach out to you via email to help you with your order and our shipping time. Please keep an eye on your inbox for more details.
POSTED BY:
A G.
April 13, 2024
coloring lid broke.
POSTED BY:
A G.
April 13, 2024
The lid for the color broke & spilled in the box. I did not get to color my hair. I am disappointed with joining.
Hello A,
We’re truly sorry that our product quality did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Linda K.
April 13, 2024
Not happy
POSTED BY:
Linda K.
April 13, 2024
Still showing red. Not a hair color l like. I wanted dark brown only, my hair is medium brown naturally. Formulas also made me itchy
Linda - We’re truly sorry to hear that your color turned out different than expected and you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Margo K.
April 13, 2024
Orange Hair
POSTED BY:
Margo K.
April 13, 2024
I am sadly very disappointed in this hair dye experience. My goal was to have a soft natural light brown matching my root color. I took the quiz, uploaded photos, wrote out my goals to the colorist. I was advised to first fill my blonde highlights with a copper tint rinse. I then applied the "light neutral brown" on top. I was left with nearly black hair. Upon trying to rinse the color out over the last week I have been left with a carrot orange color. I followed every direction to a T ... my hair is now damaged, not a cute color, and will have to be fixed professionally. Save your time and money and go to the salon or buy a box from the drug store. This is no different from them.
Margo - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vivian R.
April 11, 2024
I Love the color! But it did Not last, on covering my gray
POSTED BY:
Vivian R.
April 11, 2024
I informed U when I filled out the Questionnaire! In witch 🪄 I said my gray hair is thick & unfortunately very stubborn, it just didn't cover my gray hair. But Love, love the color mix! ;)
Hello Vivian,
I am sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
POSTED BY:
Dawn S.
April 11, 2024
Great Color
POSTED BY:
Dawn S.
April 11, 2024
I love the color, but unfortunately, did not cover all of the gray.
Hello Dawn,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
POSTED BY:
Patti P.
April 11, 2024
Custom Colot
POSTED BY:
Patti P.
April 11, 2024
Not for me. I did not plan to have pink hair. I've washed my hair twice since today. Hopefully it won't last. What a waste!!!
Hello Patti,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lisa B.
April 11, 2024
Love the color but still have resistant greys
POSTED BY:
Lisa B.
April 11, 2024
I love how the color is shiny and blends with my highlights. But I still have some stubborn greys around my forehead, temples and ears that are annoying. Also, it seems like a throw alot out. It would be more economical to have a smaller amount of color for less money.
Hello Lisa,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
POSTED BY:
Danielle P.
April 10, 2024
20 shades darker then I asked for !!!!
POSTED BY:
Danielle P.
April 10, 2024
Left the dye on for less time then it said after reading some bad reviews - wish I'd read bfr purchasing... My hair has gone black, from being a very light brown with full head highlights, asked for a natural glow brown, on colour chart was very soft brown, I now feel like something out of the Addams family with my hair jet black, I don't no what I will do other then have to put alot of bleach in it an go to a hairdressers for help, feel so upset can't bare to look in the mirror at myslf
Danielle P. - Thank you for taking the time to share your feedback with us. We are truly sorry to hear that you are disappointed by the results of your hair colour. We have reached out to you via email to find a resolution, as per our Satisfaction Guarantee. Again, we apologize that we didn't meet your expectations.
POSTED BY:
Frances M.
April 10, 2024
Color
POSTED BY:
Frances M.
April 10, 2024
I just tried my color today and I am not happy with the results. The color is different from the last order, it is not holding up around my edges. Any suggestions?
Hello Frances,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback!
POSTED BY:
Donotbuy
April 10, 2024
Such a scam
POSTED BY:
Donotbuy
April 10, 2024
The product will turn your hair the ugliest brassy orange color.
Hello Ziying,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
POSTED BY:
Ina F.
April 9, 2024
Way too dark and issues with re-ordering
POSTED BY:
Ina F.
April 9, 2024
What was suppose to be a medium brown came out almost black. I know this happens sometimes with brown colors and then it eventually fades out, but almost black is not the same as medium brown. If only the shade was good for me, I would be amazed at how slowly the color fades. 1 month has passed and my hair is still almost black... I wish it would fade but it hasn't, this would've been a five star review if the shade was right.
Another problem is that I ordered a new color a week ago and it still has not shipped. The first color arrived in a few days after ordering, so if the shipping schedule is this random I will not order again.
Ina F. - Thank you for taking the time to share your feedback with us! We are so sorry that your hair colour didn't meet your expectations. Based on your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. We will reach out to you by email for more info about your delivery.
POSTED BY:
Andrea B.
April 9, 2024
My hair went pink
POSTED BY:
Andrea B.
April 9, 2024
Hair went pink then a solution to fix the problem was sent and made it dark pink / red. It has been an absolute nightmare
Andrea B. - Thank you for your feedback. We are so sorry that you were disappointed by the result of your hair colour. Upon reviewing your profile, we see that you have already worked with one of our Team Members to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily W.
April 9, 2024
Didnt cover my gray
POSTED BY:
Emily W.
April 9, 2024
Sorry, Not sorry.. but I didnt like the color product. I do not want any more shipments. it just didnt do a stand out job. I get same results from Nutrisse. So please cancel all and any of my information. Im not happy with results.
Thank you,
Emily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Priyanka S.
April 9, 2024
Gray coverage and color
POSTED BY:
Priyanka S.
April 9, 2024
Did not cover the few grays I have and the color tint didn’t add any shine or color either. Very disappointed.
Priyanka - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Cherie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Nicole M.
April 9, 2024
Hair Color Well Matched but Product Didn't Cover Gray; Missing Brush
POSTED BY:
Nicole M.
April 9, 2024
First, the box was shipped to me without the brush which is a multi-purpose tool needed to divide the areas and to apply the color. I proceeded anyway, and made a huge mess. On top of that, the color didn't fully cover all the grays, even though I kept the color on for the recommended time (my husband also helped me apply the color ensure coverage). In addition, for some reason the color continued to come out of the bottle even though I wasn't squeezing the bottle, it was just oozing out the entire time I was coloring my hair, and adding the the overall mess. Suffice to say, I think it's much easier if I just go to the salon next time. The missing brush was probably the most annoying part of the experience. I opened the box right when I was ready to start applying the color.
Nicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Crystal S.
April 9, 2024
Just awful
POSTED BY:
Crystal S.
April 9, 2024
I was not satisfied with the product it turned my hair blue I will never use the product again.
Crystal S. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katie C.
April 9, 2024
Colour does not match my brief. I asked for natural and my colour is fake copper
POSTED BY:
Katie C.
April 9, 2024
I’m actually embarrassed by the colour of my hair now. It looks awful. It’s Darker and with a cheap looking fake copper colour which is much more pronounced where I have greys. It looks purple on my hair line. I asked for a natural looking auburn colour. I’m very disappointed.
Katie C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christine N.
April 8, 2024
Now I have 2 toned hair
POSTED BY:
Christine N.
April 8, 2024
Not only did it NOT cover the gray, but I didn't get enough hair color in my latest order, which was a lighter color. Now the top looks unnaturally light, and the ends are darker. I'm going to have to start wearing a hat! I feel like this was done to me personally. If not, maybe that color expert isn't such an expert!
Hello Christine,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Cecilia A.
April 8, 2024
Didn’t cover all
POSTED BY:
Cecilia A.
April 8, 2024
The color only work on some parts of the top of my head. The rest of my hair didn’t change color at all. I followed the directions buy it just didn’t work. Now I have 2 different colors on my head and I have to spend money on buying another hair color to cover my entire head! Very frustrating.
Hello Cecilia,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Belinda D.
April 6, 2024
Really flat colour - strange burgundy shade!
POSTED BY:
Belinda D.
April 6, 2024
Really disappointed with my colour experience - I went for a golden coppery brown but instead got a weird flat full burgundy type light brown. I don’t know what went wrong as I had virgin non dyed hair albeit with a few greys. The colour left my hair feeling soft but looking very dull and meh. Not the look I was hoping for at all.
Belinda D. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
POSTED BY:
Melissa B.
April 6, 2024
No Change
POSTED BY:
Melissa B.
April 6, 2024
It did not look like it changed my hair color at all. Bummer.
Hello Melissa,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah M.
April 6, 2024
Didn't cover the grays completely
POSTED BY:
Sarah M.
April 6, 2024
Follow the directions, the results were less than desirable
Hello Sarah,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kelly A.
April 5, 2024
GO TO MADISON REED INSTEAD
POSTED BY:
Kelly A.
April 5, 2024
This was the 2nd chance I gave to ESALON. The 1st one- wrong color, covered only a few grays & FRIED MY SCALP. They gave me a refund & sent a new kit - which I appreciated however- same experience!! This time it fried my hair!! The only other time this has happened is when I bought some dye from store that only costed $2 so obviously esalons quality is that of a 2 dollar box of dye! At Madison Reed you get dye that’s far superior for the same price
Kelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Antonia S.
April 5, 2024
Good product but I didn’t want a monthly subscription
POSTED BY:
Antonia S.
April 5, 2024
I wanted to try this product but I only wanted a one time purchase. Though it’s a good product and easy to use and I would buy again, I’m planning on going back to my hairdressers and I didn’t want a monthly esalon subscription. My plan says it’s off but esalon are still trying to take money out of my account hence the 3 stars and so far I’ve not been able to find a way of being able to contact them about this matter.
Antonia S. - Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Michelle-Bennett B.
April 5, 2024
Not satisfied with product
POSTED BY:
Michelle-Bennett B.
April 5, 2024
Color was way too light, so had an orangish hue to my roots, and my gray wasn't covered, especially in hairline. Not happy with this purchase
Hello Michelle,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Jennifer - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. We can confirm you had a second account that had an active Color Plan, but not to worry, we have turned that Plan off so no future orders will be shipped out. Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle L.
April 5, 2024
Did not cover Greys or lighten
POSTED BY:
Danielle L.
April 5, 2024
This tone was not remotely a level 6-7. My hair is maybe a level 3 after colouring. It did not cover any of my greys at all. I also got hot roots. My roots seemed to be the only thing that processed and they had more brass than violet. All in all very disappointed in this ton on my virgin hair.
Hello Danielle,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Svetlana L.
April 4, 2024
Not happy
POSTED BY:
Svetlana L.
April 4, 2024
it doesn't give a rich and nice color. I need a more bright color.
Hello Svetlana,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Heather S.
April 4, 2024
Did not cover greys
POSTED BY:
Heather S.
April 4, 2024
I hated my color- it was uneven and did not cover my greys at all.will not buy again.
Hello Heather,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Hello Jackie,
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Michelle H.
April 4, 2024
I love the color
POSTED BY:
Michelle H.
April 4, 2024
Love the color and grey coverage. But I really can't do the mega strong chemical fumes.
Hello Michelle,
Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kristen O.
April 4, 2024
A lot darker than expected.
POSTED BY:
Kristen O.
April 4, 2024
I knew when I put my mixture in it was going to be way darker than expected as it has more of a blue undertone than green, which I asked for because I had a red tone in my hair. But apart from it being darker, it was very easy to apply. Only other thing I would say is that I was told to do a focus on roots, but my roots are a lot darker than my ends. I have a super dark brown and light brown/dark blonde ends.
Kristen O. - Thank you for your feedback. We are so sorry to hear that our colour did not meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details.
POSTED BY:
Marian C.
April 3, 2024
colour not as expected
POSTED BY:
Marian C.
April 3, 2024
colour was much darker than i expected, now i coloured second time with lighter colour however still not a great result - also the hair becomes very dry after using the products
Marian C. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with your hair colour. Upon reviewing your profile, we see that one of our Team Members already assisted you by email. Please let us know if there is anything else we can do to help!
POSTED BY:
Faiqa A.
April 3, 2024
the color was not maching to my already dyed color
Faiqa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Charlene K.
April 3, 2024
Still see gray
POSTED BY:
Charlene K.
April 3, 2024
Disappointed. Tried the product 3x. Doesn't cover my gray like store bought less expensive color sets.
Charlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Edita M
April 2, 2024
Don’t sent me anymore
POSTED BY:
Edita M
April 2, 2024
I don’t like it please stop sending and charge me. Ok
Edita - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
