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Hello Kayla,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mia D.
March 18, 2025
does not last
POSTED BY:
Mia D.
March 18, 2025
I am disappointed in the product because it simply does not last. I think the color is great the first week and by the third week I have a whole new different color which is much lighter than the original and brassy. I am canceling my future orders because it's not a good value for me and I shouldn't have to color my hair every 2-3 weeks to have a great color. Very disappointing.
Hello Mia,
We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Jennifer A.
March 18, 2025
No good
POSTED BY:
Jennifer A.
March 18, 2025
Was not what I was looking for. I am very disappointed. Y
Hello Jennifer,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jaime J.
March 17, 2025
Color Just Isn't As Good As Expected
POSTED BY:
Jaime J.
March 17, 2025
I've loved my past experiences with your dye, but this time the color seems kind of dull and did not cover m6 gray as well as it has in the past.
Hello Jaime,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Denise W.
March 17, 2025
Hair like straw
POSTED BY:
Denise W.
March 17, 2025
I requested an ash blond color for my thick, shoulder length hair. Unfortunately, the end result was dry, dull hair with way too much gold. The shampoo provided dried my hair terribly and the tiny amount of conditioner that was in the kit didn't even cover one eight of my hair. My hair feels and looks like dried out straw. Instead of providing silly extras like stain-remover and extra gloves, why doesn't esalon simply provide a sufficient amount of conditioner like L'Oreal does? Very disappointed.
Denise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Dalwinder - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rhoda K.
March 15, 2025
Pulled red
POSTED BY:
Rhoda K.
March 15, 2025
As I explained, my hair pulls red, now it is ruined. You promised you can pick the color that it would not happen. You truly cannot test a site, without disrupting the mixture. I followed step by step. I loved the packaging, presentation. So dissatisfied with the , “red”!
Rhoda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca Y.
March 10, 2025
This is not a light brown
POSTED BY:
Rebecca Y.
March 10, 2025
Somewhere in between chestnut and a darker brown. Definitely not light. My hair was blonde before this dye. It is now incredibly dark with red-orange tones thanks to esalon’s “recommendations.” This has ruined any chance I had of getting a light brown. Super disappointed. Would not recommend esalon at all.
Hello Rebecca,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angie A.
March 10, 2025
Didn’t send what I ordered!
POSTED BY:
Angie A.
March 10, 2025
I’m a redhead or at least I was until I went gray. I ordered a color that I thought would give me back my red hair. eSalon decided, sight unseen, that I needed a color that was different from the one I ordered.
I used that color today and I hate it! It really didn’t cover the gray. It’s not really red and my roots are pink. Did I say I hate it bc I really really hate it!
Now I don’t know what to do. I don’t think I can color it again for a minute, so I’m stuck with awful color!!! Thanks eSalon!
Angie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jenny H.
March 9, 2025
My color was wrong
POSTED BY:
Jenny H.
March 9, 2025
Instead of golden blonde this turned my hair red blonde
Hello Jenny,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Monika D.
March 8, 2025
Great idea for personalised colour.
POSTED BY:
Monika D.
March 8, 2025
It is a lovely idea as you can get hair colour adjusted for you and delivered to your door. Nice and easy way to use. However the colour is not holding on my hair for long and it washes away. Also shampoo added contains SLS. It is absolutely impossible to find on line how to stop subscription.
Hi Monika! We are sorry to hear your color didn't hold on your hair. Please check your emails, we got back to you to help you further.
POSTED BY:
Marbella D.
March 7, 2025
None at all the color you actually told me I will get.
POSTED BY:
Marbella D.
March 7, 2025
When I did my color profile I actually I sent pictures, my current color, my expectation, I think yo do not even see it, the color I got is not even close the color you told me I will get, "I hate it" I was thinking give you another chance but after see my hair at the mirrow everywhere I just want to cancel my suscription, simply I hate this color.
Marbella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Angela M. - Thank you for your feedback! We’re sorry you feel our product is too expensive. At eSalon, we create professional grade customized products to suit each client’s needs. Our licensed colourists love creating the perfect shade, and are always available for consultation. Also, with our Flex Plan you take advantage of the 20% discounted price. Do not hesitate to contact us if you have any questions, we're always happy to help!
Lillie - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rachel W.
March 2, 2025
Find a boxdye colour
POSTED BY:
Rachel W.
March 2, 2025
I paid for a custom shade that, once done and dyed, was much darker than what I'd selected, looked like a popular brand I could've bought for less than half the cost but didn't because I wanted a lighter, coppery gold shade, not a dark tangerine ginger,
But even on trying to own it and be happy with the wrong shade for a while, it started fading on the second wash and looked terrible anyway.
Just get a regular boxdye down the shops if you want to do hair at home, it'll be the same result.
Hi Sian! I'm sorry to hear you didn't like your color. Please check your emails, we got back to you to help you further.
POSTED BY:
Denise K.
February 26, 2025
Liked color match but grey isn’t covered
POSTED BY:
Denise K.
February 26, 2025
Product came quickly and with easy directions. Like the color match…I sent a picture and I think that was helpful. Only problem is the grey is starting to show through 1 week in and I don’t have extra product to touch up.
Denise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Corinne W.
February 26, 2025
Run if you are Blond! My hair is orange again!
POSTED BY:
Corinne W.
February 26, 2025
So I was really hoping last time was a fluke but now I received my second order and I followed the instructions to a t and I am really orange this time. No one responded to my emails so I am trying some other company products to see if I can somehow tone down the orange though my hair will never be the blond I asked for. (I am naturally blond with some grays) I am never doing this again and its back to the professional who actually knows how to mix color. Very disappointed in the product and the customer service this time.
Hello Corinne,
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection in the future!
POSTED BY:
Claudia M.
February 25, 2025
Pretty box and good quality
POSTED BY:
Claudia M.
February 25, 2025
The box contains everything you need but I don't like the colour and the choice is limited
Prices are expensive especially the bleach I would like to try but I don't know which volume it is- highlight kit
To be fair they have sent me a free colour and I'm trying their toner too which o purchased
Hi Claudia! We'll be happy to discuss your color options. Please email your colorist at [email protected].
POSTED BY:
Rose G.
February 25, 2025
Turned out to a different colour
POSTED BY:
Rose G.
February 25, 2025
I was impressed with the packaging, shipment, customer service and quality of the product however the colour that I wanted happened to be so absolutely different to how it actually turned out. I am utterly shocked as it was so dark and can’t even see any red tone.
Shana - We are so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katie K.
February 24, 2025
Did not like colour
POSTED BY:
Katie K.
February 24, 2025
I wanted auburn ginger hair, but i ended up with quite a vibrant red. Also, I have very long hair, and there was not enough dye to cover my whole head so I had a large portion of hair undyed. My fear is I will need to keep purchasing and adjusting my colour to get to the actual colour I want, which can be very time consuming and costly in the long run. I wonder if going to an actual salon may actually be the best option when colouring or changing the colour of your hair. Although I do like the care put into the website and the support you get, aswell as detailed video tutorials.
Hi Katie! We are sorry to hear your color didn't meet your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Nallely C.
February 24, 2025
Not what I asked for so much darker
POSTED BY:
Nallely C.
February 24, 2025
The color is so dark!!!! It’s almost black. My hair was a golden medium brown. My natural hair growing in was lighter than current color. I asked for my color to be lightened. I was told couldn’t be done. What I didn’t expect was for color to be soooo dark compared ro my dyed color; and worst it’s darker than my natural brown hair. My hair looks black. Very disappointed.
Hello Nallely,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Willie C.
February 24, 2025
Color not right
POSTED BY:
Willie C.
February 24, 2025
I'm looking for a camfolage color to cover some of my GREY. A salt and pepper look. I'm a male and not a female..
That's why I dropped my subscription.
Can you help with the color requested??
Salt and pepper look!!!
Hello Willie,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Pat G.
February 23, 2025
The Developer bottle was only 1/3 full.
POSTED BY:
Pat G.
February 23, 2025
I remember having more developer in that 74ml bottle. in the past 3 or 4 years I have been using Esalon.I
I received my replacement order last week and want to THANK Esalon for a speedy solution to my issue. Wasn't sure where to post this, so I hope it gets to the right party.
Not very happy. I wanted to change my color to get rid of the red and the color sent looks like even more red than I had. Does not match the color I selected at all. I’m very disappointed
Nicki - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Susan Kelley
February 22, 2025
To long of a shipping process and wrong color.
POSTED BY:
Susan Kelley
February 22, 2025
I waited so long for this to get here I think it took 5 or 6 weeks to here and by the it got here I had already colored my hair. I had to wait a month but I got sick so it was delayed again. So I finally tried it and I was so disappointed.There was no no light copper that I wanted. I sent a photo of my hair clearly showing the color that I wanted and picked it out of you color chart and even told you to make a little redder. I texted you he informed you what had happen and all you said was I'll send you a free shipment of it. I stated that I didn't want it because it was the wrong color only for them to come back with the same answer. I asked to talk to a supervisor and they said someone would be calling me soon. I never heard from them.
Hello Susan,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Traci C.
February 21, 2025
Color
POSTED BY:
Traci C.
February 21, 2025
This color turned my hair orange and brassy,definitely not what I expected.
Traci - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Rita D
February 20, 2025
Wrong shade
POSTED BY:
Rita D
February 20, 2025
I have been buying this for years but this time the colour is completely wrong, it's bright red!!!
Hi Rita! I'm so sorry to hear your color was wrong this time. Please check your emails, we got back to you to help you.
POSTED BY:
Heather V.
February 20, 2025
Color fades fast over grays
POSTED BY:
Heather V.
February 20, 2025
I gave this a fare try with 4 uses, and found that it fades faster than the store box color I use. It's not worth the money to me. Also, I cancel my subscription over the phone with CS the day I received the next months box and got a refund. Then I end up getting another box this last month that I didnt want! Turns out they didn't cancel my subscription like I requested! So, I went online into my account and cancel it this time myself! I'm going to be extremely mad if I receive another box of this junk hair dye again!
Heather - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! We've gone ahead and added a free reformulation to your account. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Rosanne D.
February 19, 2025
Not for everybody
POSTED BY:
Rosanne D.
February 19, 2025
I've only tried it once. Quantity and materials were good but product did not cover my gray.
Rosanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Valerie L.
February 18, 2025
Color change.
POSTED BY:
Valerie L.
February 18, 2025
My 2nd order left my hair more ‘ginger’ than strawberry. The first was a subtle strawberry blonde & golden.
Valerie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lori Y.
February 16, 2025
Terrible color
POSTED BY:
Lori Y.
February 16, 2025
Very dull and an ugly color. I do nor recommend this shade. It’s awful.
Lori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Janny C.
February 15, 2025
I haven’t received the product yet and was purchased since January 10.
POSTED BY:
Janny C.
February 15, 2025
Very disappointed after purchasing a colour for the first time and haven’t get the order yet when I looked at the account and said that I was in flex plan meaning that they will get money from my card no permission I did for this. Again the first order haven’t got it yet.
Janny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hi There! We are so sorry to hear about your reaction. Please check your emails, we got back to you to help you further.
POSTED BY:
christina B.
February 12, 2025
Color is way off
POSTED BY:
christina B.
February 12, 2025
I tried this for the first time… sent pictures of where my hair is and what i (wanted to get close to (extensions that i wanted to wear) I even spoke to a colorist on the phone to be sure we were on the same page and answer any questions. My hair is not even close and barely red, when it should have been a copper color
Christina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Zowie P.
February 12, 2025
Initially perfect colour
POSTED BY:
Zowie P.
February 12, 2025
I’ve slightly added more red to my copper which I love however when washed off the colour was a slightly different colour to my roots. Today I have washed it for the first time an my roots are now noticeably orange in comparison the the red hair. I followed instructions with second bottle and left on the end all over colour for recommended time. Tax disappointed ☹️
Hi Zowie! We are sorry to hear you weren't happy with your color results. Please check your emails, we got back to you to help you.
POSTED BY:
Dawn M.
February 11, 2025
Color Issues
POSTED BY:
Dawn M.
February 11, 2025
I ordered the same color in 2017 as I did in 2/2025 BUT it was not the same. It is gold with reddish tones. Not happy at all plus it is pretty dark. Very disappointed.
Dawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marta H.
February 10, 2025
Not what i expected
POSTED BY:
Marta H.
February 10, 2025
Unfortunately this product doesn't work for me.. colour is blunt and hardly visible..
Hi Marta! We are sorry to hear the color is not for you. Please check your emails, we got back to you to gel you.
POSTED BY:
jannine A.
February 10, 2025
Recent order
POSTED BY:
jannine A.
February 10, 2025
Have not received the most recent order. Was to be delivered January 30th . It shipped from California and I am in Washington. It doesnt take that long.
Jannine - We are so sorry that you have not received your order. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Theresa D.
February 10, 2025
My color
POSTED BY:
Theresa D.
February 10, 2025
I don't like my hair color at all, it is way to brassy
Theresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Aubrey T.
February 10, 2025
Not what I wanted.
POSTED BY:
Aubrey T.
February 10, 2025
I asked to take the gold, brassy out of my hair. My hair is just as gold but several shades darker. Not at all what I wanted.
Aubrey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sosgirl
February 8, 2025
If I could give 0 I would
POSTED BY:
Sosgirl
February 8, 2025
I was excited to try this and save money doing my own hair at home but I never even got my first shipment. When I tracked it, it kept saying it was on its way. I contacted customer service to see if I could get another one shipped since I had an event coming up soon and needed my hair done and it was obviously lost in the mail. They responded by telling me to wait another week since I was not going to get it on time regardless.. I had ready waited almost a month (my next order was being ready to be shipped). A good reputable company would’ve shipped it to me overnight since it had breads been almost a month since I ordered my product and I had been patient about it. You don’t tell your customer you’re out of luck you’ll have to wait some more because we don’t want to spend the extra money over nighting it. Shame on you. Instead of saving money, I ended up spending more because I had to go to a salon at the last minute and I’m sure everyone knows how hard it is to get into a good salon at the last minute. I still haven’t gotten my product or refund since they still have the hope that my product will arrive sometime in the future. SMH and Rolling my eyes. Seriously! Wake up! It’s lost!
Sosgirl - We appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandi S.
February 8, 2025
Shipping is SLOW!!
POSTED BY:
Sandi S.
February 8, 2025
I can’t really review the actual product yet because after 2 weeks it has not been delivered. I can say that I am very disappointed in the shipping. I decided it must be lost and was just going to have them re-send it. Apparently it can take 12 business days from the day shipped to be delivered.
According to the tracking the package has not moved in the last 5 days. I can’t imagine a package in transit that long would be delivered un damaged. I guess we will see what happens next week.
Sandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Debra J.
February 7, 2025
Never used
POSTED BY:
Debra J.
February 7, 2025
Bought product and changed mind. Never used product. I was put on auto ship that I did not request. Tried to go onto account to return product. There is not an area for returning unwanted or damaged products. Very disappointing
Hello Debra,
Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Leah W.
February 7, 2025
Not happy with the color
POSTED BY:
Leah W.
February 7, 2025
I did not like the most recent color sent. It isn’t what I was looking for.
Hello Leah,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sylvia G.
February 7, 2025
Custom color
POSTED BY:
Sylvia G.
February 7, 2025
Not enough coverage. Used bottle and brush. The roots still had grey showing through. Directions stated to leave on for 15 minutes. the color was a little darker than what I expected
Hello Sylvia,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alaleh F.
February 5, 2025
Not covering my grays
POSTED BY:
Alaleh F.
February 5, 2025
Usually, I don’t give low reviews, but after following the directions very very carefully and even keeping the hair dye in my hair for a bit longer for those stubborn grays, I came out of the shower and noticed that my grays are still very visible. This is the second, actually maybe third, time I’ve been using the dye and the last time I thought maybe I’m not doing something correctly. Maybe it’s not the right type for my hair and I will be looking into that.
Alaleh - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Laura C.
February 4, 2025
Not ordered again
POSTED BY:
Laura C.
February 4, 2025
Hello I just cannot believe that you are taking money from my account without placing any order
Hi Laura! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
POSTED BY:
Sally D.
February 2, 2025
Stubborn roots
POSTED BY:
Sally D.
February 2, 2025
Although the change a a bit darker color did help a bit, the top of my head and sides still don't want to take as well where my roots are whiter. My hairdresser said it took better on the bake if my head where the roots are still a little darker. Once again I'm open to suggestions.
Sally - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine H.
January 29, 2025
Color leaked in box
POSTED BY:
Christine H.
January 29, 2025
When my package was received, a portion of the color bottle leaked out.
Hello Christine,
We’re truly sorry that our color arrived leaking. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please keep an eye out for an email from one of our color experts.
POSTED BY:
Betsy C.
January 28, 2025
Not what I thought
POSTED BY:
Betsy C.
January 28, 2025
I explained that I had highlights and low lights and asked if I could put this system over my hair. They said yes. When it arrived, my instructions stated that only to do the roots! Not to let it get on any of my previously died HAIR. I feel this was not clear at all. And now I can’t find any way to return this. I won’t be able to use it.
Betsy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color instructions not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Julie O.
January 27, 2025
Did not fully cover my greys
POSTED BY:
Julie O.
January 27, 2025
Product is good and def saves me a few more weeks from going to my hair salon BUT I have stubborn greys and unfortunately, they prodict was not able to fully cover all my greys but it did a decent job.
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sadie W.
January 27, 2025
Even colour but turned hair black
POSTED BY:
Sadie W.
January 27, 2025
Hair feels soft after dying and went on easy and evenly but I asked for a brown (5) and my hair is now almost black. Have to wait for it to fade now
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle S.
January 25, 2025
Leaked everywhere
POSTED BY:
Michelle S.
January 25, 2025
Opened box to use & all the color leaked over most of the box. Nothing left to use. This was the first time ever to purchase this product, won’t purchase again. Hopefully get a refund.
Michelle - We truly appreciate your feedback and apologize your order arrived damaged! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bette R.
January 24, 2025
Nope
POSTED BY:
Bette R.
January 24, 2025
It didn't cover gray as advertised. Impossible to reach so I want to stop but only option is skip the month. Not very happy with this company.
Bette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer G.
January 23, 2025
Duh
POSTED BY:
Jennifer G.
January 23, 2025
I only used the 1st bottle only to end up with same brown yucky color I had unknowingly not using the 2nd bottle that contained the red and copper didn’t have my reading glasses on duh
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie M.
January 22, 2025
I ordered medium brown, but it turned out black.
POSTED BY:
Debbie M.
January 22, 2025
It is supposed to be demi-permanent. I really hope that it is and that it fades. I would not like any other colours to be sent to me.
Hello Kristy,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Meleah R.
January 21, 2025
Good product
POSTED BY:
Meleah R.
January 21, 2025
I thought this was a good easy to use product but nothing more then a good quality over the counter at home hair dye
We’re truly sorry that our product did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Eaton E.
January 20, 2025
Not happy
POSTED BY:
Eaton E.
January 20, 2025
My greys come back after the second wash after using my hair colour???
Hi Eaton! We are sorry to hear your greys are back after your second wash. Please check your emails, we got back to you to help you.
POSTED BY:
Susan V.
January 20, 2025
My customer color (sad face 😦)
POSTED BY:
Susan V.
January 20, 2025
Well I asked for light ash Blonde with a hint of purple tint to it. In fact I even sent a note way before my hair color was shipped just to stress the purple tint. I got medium ash blonde with not even a hint of purple. I was very disappointed and sent two messages back to my colorist and I received no reply. So I cancelled my account but then rethought it and decided to try again for a reply to see what my colorist had to say. I am waiting on a reply.
Susan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christine D.
January 20, 2025
Not happy
POSTED BY:
Christine D.
January 20, 2025
I would like to cancel. I am not happy how my hair looks. I think I need someone to do it for me. I saw the back of my head and it did not look good at all.
Thanks
Christine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica P.
January 20, 2025
Product is Fine. Service Stinks. Overcharged.
POSTED BY:
Jessica P.
January 20, 2025
I like eSalon and the color was good. My hair felt soft and wasn't dried out or frizzy after application. However, all the good things are overshadowed by poor customer service. I have attempted MANY times to have the tax rate corrected on my account, but they refuse to make the change even though I've provided detailed proof from the state and county tax authorities where I live. They are overcharging me 5% on every order. Not a lot, but it adds up over time. The money is less of an issue that the fact that they argue back and forth thru messages and absolutely refuse to correct the problem. Every other online retailer gets it right, but eSalon doesn't and they couldn't care less.
Jessica - Thank you for sharing your feedback with us. I am so sorry to hear that you were unhappy with our service! We are unfortunately unable to alter the sales tax, as it is automatically calculated based on your city and state. We have gone ahead and reported this issue to be looked into. We hope to continue helping you find hair perfection!
POSTED BY:
nancy B.
January 18, 2025
Bluish
POSTED BY:
nancy B.
January 18, 2025
Bluish tinge when finished I washed hair three times
Hello Nancy,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Karen S.
January 17, 2025
Poor grey coverage
POSTED BY:
Karen S.
January 17, 2025
Nice product, easy to use and initial result was great, but 2 weeks on and my greys are already showing!
Hi Karen! We are so sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
POSTED BY:
Yoshi D
January 17, 2025
Doesn't dye my hair at all.
POSTED BY:
Yoshi D
January 17, 2025
I ordered my first custom color set, and it didn't dye my hair at all. The color had too much brown in it and I wanted more purple in it. I contacted customer service and they gave me my second color set for free. I told them to make the dye stronger and add more purple to it. They didn't listen to me, and the hair dye came with even more brown and less purple pigment. This time, it slightly made my hair darker brown, but the dye didn't last long in my hair. This was a disappointing experience for me.
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tiffany G.
January 13, 2025
There is no where to cancel
POSTED BY:
Tiffany G.
January 13, 2025
I've read the entire site where it says to cancel there's no such area. What about a phone number. This did not cover my greys
.
Hello Tiffany,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Karin V.
January 13, 2025
Awful
POSTED BY:
Karin V.
January 13, 2025
First time, perfect. Thus time, adjusted to ve a bit more red, and it's awful. I'll be at store tomorrow buying a bix to fix this crap color. Will not be buying again.
Hello Karin,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Leyla M.
January 12, 2025
There was not enough application to cover my hair
POSTED BY:
Leyla M.
January 12, 2025
My hair is not that long but there was not enough color to cover ends. As a result it covered only 75% of my hair. But the amount of the application for the roots was more than enough. The same amount as the amount for the ends- doesn’t make sense.
Leyla - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charlene S.
January 11, 2025
Omg
POSTED BY:
Charlene S.
January 11, 2025
You guys ruined my hair I can't believe I trusted you with my hair color you're nothing but a online scammer
Charlene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lucy L.
January 8, 2025
nothing like the colour I wanted.
POSTED BY:
Lucy L.
January 8, 2025
I liked the idea of e-salon and I liked the products and the packaging and the service. But the colour! Oh dear! I've ended up with hideous kind of dark and dusty beige when I had stressed that I wanted to go blonde. Very disappointing.
Hello,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Fanni V.
January 7, 2025
No contact
POSTED BY:
Fanni V.
January 7, 2025
Hi
I am not getting any feedback on my request for adjustment. I have uploaded a photo but I cannot see any response to a request for adjustment. Given that you specifically state a personalised experience, I am sceptical of anybody is looking at comments? Can you pls confirm what shipment is coming as I d rather not get the wrong colour and pay for it.
Hi Fanni! We are sorry to hear you've not received a response to your color request adjustment. Please check your emails, we got back to you to help you.
POSTED BY:
Melany H.
January 6, 2025
Hot roots
POSTED BY:
Melany H.
January 6, 2025
Unfortunately what I didn’t wanted to happen did happen. I am now the proud owner of orange roots with a darker crown. The staff was amazing. The instructions clearly explained the Cie. is truly great but in my case didn’t ended up great.
Melany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sherryl F.
January 5, 2025
Unhappy
POSTED BY:
Sherryl F.
January 5, 2025
This is about my 3rd or 3th ti.e using esalon. They still can't get my colir right. Grey isn't being civeted, they never fixed my old color below ears. When they tried it looks like I'm ready for Halloween.. I can do it better my self . I'm canceling my esalin autoship
Hello Sherryl,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Hello Brook,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Megan M.
January 4, 2025
Second bad color in a row
POSTED BY:
Megan M.
January 4, 2025
I'm so tired of the horrible colors this company sends and the so called color specialists that are supposed to help you fix their mishaps. This last round, the ammonia smell was SO bad, my hair is fried. On top of that, there are spots on my head that turned grey.
Hello Megan,
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Mary C.
January 2, 2025
Color
POSTED BY:
Mary C.
January 2, 2025
I just colored my hair for the new year and am unfortunately unhappy with it. I found the instructions a little difficult to follow (unless you have someone helping you) but most of all the color was not quite what I was hoping and the coverage was spotty in places and didn't cover the gray around my hairline. The packaging was lovely, but overall, I do not think this is the product for me.
Hello Mary,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kat A.
January 1, 2025
Not the right color and no support
POSTED BY:
Kat A.
January 1, 2025
It was so dark, i lost all the light amber. Sent a message and never got a answer back. Very disappointed on this service.
Kat - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Mary A.
January 1, 2025
No Grey coverage
POSTED BY:
Mary A.
January 1, 2025
I don't know what has happened to over the counter coloring, it has become a disaster. This did not cover my root grow out, at all... The only good thing in the box was the cape...
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Meghan C.
December 30, 2024
Fifth Element Orange
POSTED BY:
Meghan C.
December 30, 2024
I am mostly disappointed in myself for trusting something I saw on the internet. I trusted that I found somewhere to get professional quality dye but that’s not at all what I received. I wanted to take my hair from blonde to a cute natural copper red? Easy right? Nope I look like a pumpkin. Even with giving pictures of my current hair color and hair goals. I’m beyond disappointed and upset. Too top off the insult, my hair now feels dry and damaged from DEPOSITING PIGMENT BACK INTO MY HAIR. That makes zero sense, there was less damage after the bleaching a year ago than there is now. I’m astonished at how badly my experience went.
Meghan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amber P.
December 29, 2024
Sent wrong color and turned my hair almost black. Not happy!
POSTED BY:
Amber P.
December 29, 2024
Beyond disappointed and angry with what I received. I was sent a dye that dyed my hair almost black. I wanted a light brown to medium brown. My hisband who does have black hair walked in and was like, “wow, your hair is as dark as mine.”
Amber - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katie C.
December 27, 2024
Really poor - far darker than usual
POSTED BY:
Katie C.
December 27, 2024
I am not at all happy with this. It’s come out far darker than previous orders for the same colour.
Hi Katie! We are sorry to hear your color is darker than expected. Please check your emails, we got back to you to help you further.
POSTED BY:
Cherry L.
December 27, 2024
Medium brown is not for me
POSTED BY:
Cherry L.
December 27, 2024
I adjusted my color thinking a medium brown would be the color best suited for me; however, I was wrong. I do not like this color as it is too dark for me. I will likely adjust my color preference for February.
Cherry - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marta D.
December 26, 2024
no cover grey again
POSTED BY:
Marta D.
December 26, 2024
hi after 2 washing all all the grey hairs are visible
I can't review the final colour, because I couldn't finish. After waiting 15 minutes for the root application, I went back to finish, and had an eruption on my bathroom counter.
The bottle was warm, the smell of ammonia was overwhelming, and the colour had completely changed consistency and looked like chocolate mousse.
Somehow the dark brown with a neutralizer to get rid of the red turned my roots LIGHTER, and of course, I still have the red I was trying to get rid of, and was assured by my colourist would be gone for good. My hair is naturally a light / medium brown.
***Edit***
A replacement has been sent, a demi-permanent, rather than permanent.
For all their "shock and awe" that this happened, it's happened to others. Fortunately, I wasn't about to use the exploded product, but this is exactly what my bottle looked like when I returned to do the rest of my hair.
https://www.sitejabber.com/reviews/esalon.com
The red is STILL there, but now it's a darker red.
Thanks for creating more of a disaster.
The color I received came out a pinkish red. The ugliest color I've ever seen. Cancel any future orders. My hair is an auburn, not the crap I received. I've NEVER been so embarrassed. Now I have to spend money at a hair dresser praying it can be fixed.
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa F.
December 20, 2024
Horrible
POSTED BY:
Lisa F.
December 20, 2024
This was too dark, did not cover grey, and dried my hair out more than any other color I have ever used before. You couldn’t even tell that it had been colored. Just made it look very dry and unhealthy. No difference in color. I want to know how to cancel this because you keep trying to take from my account and I am not approving it, but do not have the option to cancel.
Lisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ayesha D.
December 20, 2024
Disappointed
POSTED BY:
Ayesha D.
December 20, 2024
I had my first purchased last October ‘24 and it didn’t work to my hair and i still have some color left. I was shocked when i checked in my email i had ordered notification last December 8, 2024. I directly contacted customer service in the same day just a couple of minutes difference to report the issue. Jackelyn who reply me after a day and said the item is already ship (how come??) just received the notification and ship already!!! She adviced me to wait my ordered to arrived and return the item in order to get a refund and i will pay the shipping. I am charged 2x of shipping. I am very very disappointed of the item as well their responsed of my issued. Once i will received my refund.. i will never never order again. Never!!
Hi Ayesha! We apologize for any misunderstanding with your Color Plan, and service. Please check your emails, we got back to you to help you further.
POSTED BY:
Michele J.
December 20, 2024
Not the right color
POSTED BY:
Michele J.
December 20, 2024
I wish you could talk with someone about your purchase. It takes a long time to get a response via email. The color is good quality but hard to get the color you are looking for.
Michele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lucy M.
December 20, 2024
Won't use again
POSTED BY:
Lucy M.
December 20, 2024
Chose darkest black, my hair has turned a inky black colour, not what I was looking for at all. My hair is also so damaged from using the dye, it's completely dried it out and ruined the ends and made them look dead.
Hi Lucy! We are sorry to hear your color turned out different from what you expected, and your hair felt damaged. Please check your emails, we got back to you to help you further.
POSTED BY:
Melissa S.
December 19, 2024
It i s color
POSTED BY:
Melissa S.
December 19, 2024
My hair has had to have color from the drug store each time to fix it. I'm not satisfied at all.
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Diane M.
December 18, 2024
Wrong color
POSTED BY:
Diane M.
December 18, 2024
I specifically said NO red and it’s what this is. I have a few boxes stored up so I’m cancelling for now
Hello Diane,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
lisa F.
December 17, 2024
Not impressed
POSTED BY:
lisa F.
December 17, 2024
Just not impressed. I’ve tried it twice now with same result. Not for me!
Hello Lisa,
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa V.
December 17, 2024
Awful hair like cotton wool and wrong colour
POSTED BY:
Lisa V.
December 17, 2024
Awful hair like cotton wool and wrong colour!! I have just dyed my hair with the colour I asked for, it is NOT medium golden brown it is almost black. I also cannot get a brush through my hair it is so damaged. I am gutted and will never use again.
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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